Engati

Engati is a versatile multi-channel chatbot platform designed for businesses of all sizes seeking to enhance customer engagement through AI-powered solutions. With its no-code chatbot builder, users can easily create and deploy chatbots across various messaging platforms, including websites, Facebook Messenger, and WhatsApp. Engati offers a variety of pre-built templates and integrates seamlessly with popular CRM and helpdesk tools, making it suitable for use cases such as customer service, lead generation, and marketing. The platform’s AI capabilities enable chatbots to understand natural language, engage customers in meaningful conversations, answer inquiries, and guide users through the sales funnel. Additionally, Engati’s chatbots can automate lead qualification, schedule appointments, and process payments, ultimately improving customer satisfaction and driving sales. While the platform is user-friendly and continually evolving, some limitations exist, such as the restricted features of the free plan and the potential costs of paid plans for smaller businesses. Users have also noted that the analytics and reporting features could be enhanced, and optimal performance may require significant training and fine-tuning of the AI capabilities.