Extend Product Overview
Extend is a cutting-edge technology platform designed to help merchants offer product and shipping protection plans to their customers, enhancing both customer satisfaction and the merchant’s revenue streams.
What Extend Does
Extend enables merchants to sell customized product and shipping protection plans, providing customers with peace of mind against issues such as damage, mechanical failure, and loss. This solution integrates seamlessly with major ecommerce platforms like Shopify and BigCommerce, making it easy for merchants to implement and manage protection plans.
Key Features and Functionality
Customized Protection Plans
Extend’s technology matches eligible products with tailored protection plans, ensuring that customers receive the best possible coverage for their purchases. This includes a wide range of products such as electronics, appliances, sports and fitness equipment, auto parts, furniture, jewelry, and more.
Revenue Generation
Merchants can generate significant incremental revenue through the sale of these protection plans. Extend reports that protection plan sales can drive up to a 5% increase in incremental revenue for merchants.
Fast and Easy Claims Resolution
Extend manages the entire claims process, providing a white-glove experience for customers. Over 98% of claims are processed in 90 seconds or less, turning potentially negative experiences into positive ones and boosting customer loyalty.
Integration and Setup
The platform offers flexible APIs and integrations, making it easy for merchants to set up and integrate Extend with their existing ecommerce systems. This results in a low lift for the merchant’s team and rapid deployment.
Tailored Coverage
Protection plans are designed to cover various events such as mechanical failure and accidental damage, providing comprehensive protection for customers’ purchases.
Analytics and Optimization
Extend provides analytics and optimization tools, allowing merchants to understand the performance of their protection plans. Data scientists and marketing experts from Extend work to optimize these offers, driving higher conversion rates and revenue.
Customer Retention and Satisfaction
By offering fast and easy claims resolution, Extend helps merchants turn potential detractors into long-term brand advocates and repeat buyers. This enhances customer satisfaction and retention, leading to higher follow-up sales and improved overall business performance.
In summary, Extend is a powerful tool for merchants looking to enhance customer satisfaction, generate additional revenue, and streamline the process of offering product and shipping protection plans. Its seamless integration, fast claims resolution, and tailored coverage options make it an invaluable asset for any ecommerce business.