Haptik

Haptik is a Conversational CRM solution designed to enhance customer support, marketing, and sales through the integration of Generative AI. It offers features such as AI-powered customer support automation, a sales assistant that provides personalized recommendations, and an agent co-pilot that facilitates efficient query resolution. Additionally, Haptik includes intelligent analytics for performance tracking and a WhatsApp integration that serves as a CRM and campaign manager to engage users effectively. With proven success across various industries, Haptik has achieved notable metrics, including a 68% repeat rate in WhatsApp commerce and a 125% improvement in Net Promoter Score (NPS), making it a valuable tool for organizations looking to elevate their customer experience.