Khoros

Khoros is an AI-powered customer engagement platform tailored for large enterprises and global brands seeking a comprehensive solution for social media management and customer interactions. It excels in enterprise-level social media management, offering advanced analytics and insights that leverage artificial intelligence to optimize content strategies and enhance customer engagement. Khoros features robust social listening and sentiment analysis capabilities, enabling organizations to gain deep insights into audience perceptions and brand performance across multiple channels. The platform also integrates customer care automation and community management, providing customizable workflows to meet the complex needs of large organizations. While Khoros offers a powerful suite of tools, it may be complex for smaller businesses and requires a significant investment of time for setup and training, along with a higher pricing point that aligns with its enterprise focus.