Product Overview of Lomni
Lomni is an advanced AI-powered customer support tool designed to streamline and enhance customer interactions through automated texting and calling capabilities. Here’s a detailed look at what Lomni does and its key features:
What Lomni Does
Lomni acts as an AI-powered support specialist that greets callers and interacts with customers in a human-like manner. It is engineered to address frequently asked questions, handle account inquiries, send text messages to callers, and seamlessly integrate with various APIs and webhooks. This tool is aimed at boosting sales and streamlining customer support operations.
Key Features and Functionality
Automation and Customization
- Lomni allows users to automate new journeys and workflows within minutes using natural language prompts. Users can either teach Lomni new prompts through the dashboard or request assistance from the Lomni team.
Multilingual Support
- The tool provides 24/7 multilingual support with zero wait time, ensuring that customers receive immediate assistance in their preferred language.
Integration Capabilities
- Lomni can integrate with any API or webhook, enabling it to work seamlessly with a wide range of applications. It also supports bulk imports of FAQs and automations using cURL commands.
Real-Time Analytics
- Lomni offers real-time analytics on conversational data, providing users with actionable insights from customer interactions. This helps in identifying new topics and trends as they arise.
Customization Options
- Users can select from a variety of voices in different languages and regional accents to customize the support experience. Additionally, Lomni allows customization of the soundscape, including intro music, speaking cues, and wait music to align with the brand’s style.
Fine-Tuning and Trust
- The AI can be fine-tuned to handle complex tasks reliably, ensuring that users can trust the AI with intricate workflows. Periodic fine-tuning and evaluations are also available to maintain and improve performance.
Support and Onboarding
- Lomni is supported by AI specialists who ensure a smooth transition and effortless usage of the platform. The setup process is quick, taking less than 30 minutes, and does not require a long-term contract.
Pricing Model
- Lomni operates on a flexible pay-as-you-go pricing model, making it an affordable solution for customer support needs. The pricing includes various tiers with features such as email and phone support, custom voice and soundscape, and priority support options.
Additional Benefits
- Sales and Upselling: Lomni can recommend products and services, process payments, and text invoices while providing customer support, helping to boost sales.
- Seamless Transfers: If Lomni cannot answer a question, it will transfer the caller to a human operator or send a text message with contact details.
- New Phone Number: Lomni provides a brand new phone number that can be added to the user’s website and business profiles.
Overall, Lomni is a powerful and scalable AI solution that enhances customer support and sales by automating workflows, providing real-time analytics, and offering advanced customization and integration capabilities.