Zendesk Guide

Zendesk Guide is a knowledge base software designed to help businesses create and manage self-service support resources for their customers. It features a user-friendly interface and customizable templates, making it easy for companies, especially those with a large customer base, to develop comprehensive documentation. The platform offers powerful search functionality, enhanced by AI capabilities such as intelligent search suggestions, automatic content tagging, and personalized recommendations, which improve the customer support experience. While Zendesk Guide integrates seamlessly with Zendesk Support, it has limited integrations compared to some other tools, and its pricing may be a consideration for smaller teams. Additionally, some users may find the interface less intuitive than alternatives. Overall, Zendesk Guide is a robust solution for businesses looking to enhance their self-service support offerings.