InsideSales (now XANT) - Detailed Review
Business Tools
InsideSales (now XANT) - Product Overview
InsideSales, Now Rebranded as XANT
XANT is a sophisticated AI-driven Sales Engagement Platform that revolutionizes how sales teams interact with prospects and customers. Here’s a breakdown of its primary function, target audience, and key features:
Primary Function
XANT’s primary function is to accelerate sales revenue by providing sales teams with actionable insights and automation. The platform uses artificial intelligence and machine learning to analyze vast amounts of data, helping sales professionals identify the most promising leads, engage with them effectively, and close deals more efficiently.
Target Audience
XANT caters to a diverse range of users, including:
- Sales Professionals: Sales reps use XANT to streamline their workflow, manage customer interactions, and close deals faster.
- Sales Managers: Managers benefit from advanced analytics and reporting tools to track team performance and optimize sales strategies.
- Marketing Teams: Marketing teams leverage XANT’s data to align their campaigns with sales strategies, enhancing customer engagement and conversion rates.
- Enterprise Organizations: Large organizations rely on XANT for its scalable solutions that integrate seamlessly with existing systems and processes.
Key Features
AI-Driven Insights
XANT utilizes AI to provide sales teams with predictive analytics, identifying the best prospects and the optimal times to engage with them. This includes predicting which deals are most likely to close and suggesting the next best actions for sales professionals.
Advanced Analytics
The platform offers advanced analytics that allow sales managers to track performance, optimize strategies, and make data-driven decisions. This includes real-time insights into customer behavior and preferences.
Enhanced Productivity
XANT automates routine tasks and provides intelligent recommendations, enabling sales professionals to focus on high-value activities. This significantly boosts productivity by reducing the time spent on administrative tasks.
Scalable Solutions
XANT’s platform is designed to scale with your business, providing tools and features that grow with your sales team and adapt to changing needs. It integrates with leading CRM platforms such as Salesforce, Microsoft, SAP, and Infor.
Revenue Acceleration Cloud
The XANT Revenue Acceleration Cloud combines CRM data, AI algorithms, and proprietary crowdsourced data (known as Real Data) to optimize sales engagements. This collective data includes over 6 trillion global sales data points, making the platform highly effective in guiding teams to focus on the right opportunities.
By leveraging these features, XANT helps sales organizations become more informed and effective, ultimately driving higher revenue and better customer engagement.
InsideSales (now XANT) - User Interface and Experience
User Interface Overview
The user interface of XANT (formerly InsideSales) is crafted to be user-friendly and intuitive, particularly for sales professionals and teams.
Ease of Use
The interface is described as “very friendly” by users, making it easy for sales reps and managers to use the platform without needing extensive training. The platform integrates seamlessly with existing systems, such as CRM, ensuring that all activities are automatically synced for easier tracking and reporting.
Key Features
Playbooks
This feature goes beyond traditional sales auto dialers or sequencers. It provides reps with additional contacts and recommendations on who, when, and how to reach out, making their efforts more effective. This helps reps manage their time on activities that are likely to generate revenue.
Neuralytics
This tool helps identify the best day and time to send emails or place phone calls for maximum response rates. This feature is highly praised by users for its accuracy and usefulness.
Real-Time Insights
The platform offers real-time insights into which customers are interested in your brand, what products they need, and when and how they prefer to be contacted. This helps match the buyer with the right seller and the ideal offer at the right time.
User Experience
The overall user experience is enhanced by the platform’s ability to automate routine tasks and provide intelligent recommendations. This allows sales professionals to focus more on high-value activities, significantly boosting their productivity. The platform also offers advanced analytics that allow sales managers to track performance, optimize strategies, and make data-driven decisions to improve sales outcomes.
Visual and Aspirational Elements
Following the rebrand to XANT, the company updated its logo, website, and all elements of its brand identity to be bright, clean, optimistic, and modern. The imagery and website are aspirational and forward-looking, with a human-focused approach to show customers that the solutions are designed to help them.
Conclusion
In summary, XANT’s user interface is designed to be intuitive, easy to use, and highly effective in enhancing sales engagement and productivity. It provides valuable insights and automates tasks, making it a valuable tool for sales teams.
InsideSales (now XANT) - Key Features and Functionality
InsideSales (XANT) Overview
InsideSales, now rebranded as XANT, is an AI-powered sales engagement platform that offers a range of features to enhance sales productivity, pipeline management, and decision-making. Here are the main features and how they work:
AI-Driven Sales Insights
XANT leverages AI and machine learning to analyze sales activities, predict outcomes, and recommend the best actions for sales reps. This feature helps sales teams make more informed decisions by providing insights into which actions are most likely to lead to successful outcomes.
Sales Cadence Automation
This feature automates and manages multi-channel sales cadences, including email, phone, and social media. It ensures consistent and personalized outreach to prospects, reducing manual tasks and ensuring that follow-ups are timely and relevant.
Predictive Pipeline Management
XANT’s AI-driven pipeline management tools help sales teams prioritize leads, forecast revenue, and identify potential risks in the sales pipeline. This predictive analytics capability allows for more accurate forecasting and better pipeline management.
Lead Scoring
The platform uses advanced lead scoring features that rank and prioritize leads based on their likelihood to convert. This helps sales reps focus on the most promising opportunities, optimizing their time and efforts.
CRM Integration
XANT integrates seamlessly with CRM systems like Salesforce and Microsoft Dynamics 365. This integration ensures that all sales activities are tracked and accessible within the CRM, improving data accuracy and sales team productivity.
Reporting and Analytics
The platform provides comprehensive reporting tools that offer insights into sales performance, pipeline health, and team productivity. These tools help sales leaders make data-driven decisions and monitor the effectiveness of their sales strategies.
Automation and Efficiency
XANT automates administrative tasks such as dynamically enrolling and moving contacts between cadences, updating CRM fields, and sending emails. This automation frees up sales reps’ time, allowing them to focus more on selling and less on administrative tasks.
Prioritization
Using custom rules, AI-powered scores, or a combination of both, XANT helps reps assign tasks a value and rank them to determine the next-best customer and the next-best action. This ensures that sales reps are always working on the most impactful activities.
Targeting Influencers and Understanding Customers
XANT allows companies to use account maps to pinpoint key influencers and understand current customer processes. This helps in identifying the best path to a sale and in demonstrating the value of the solution by comparing as-is and to-be processes.
AI-Powered Decision-Making
The platform’s AI-driven insights enable sales teams to make more informed decisions. By analyzing vast amounts of data, including buyer propensities and external factors like stock exchange fluctuations or company acquisitions, XANT provides recommendations on who to sell to, how to engage, and which deals to focus on.
Conclusion
These features collectively enhance sales productivity, improve decision-making, and optimize the sales process through the integration of AI and machine learning. They help sales teams to focus on high-value activities, manage their pipelines more effectively, and ultimately increase revenue.
InsideSales (now XANT) - Performance and Accuracy
Performance Metrics
XANT’s AI-driven system, particularly their Neuralytics product, has shown significant performance improvements for sales teams. Here are some key metrics:Lead Scoring and Conversion
XANT’s Neuralytics scores leads on a scale of 1 to 100, with higher scores indicating a higher likelihood of conversion. This system has resulted in a 2 to 3 times lift in base contact rates, conversion rates, and close rates for AI-recommended leads compared to non-AI-recommended leads.Revenue Increase
Customers using Neuralytics have seen a 30% lift in revenue and an increase in deal sizes by 85%.Productivity
By automating repetitive tasks and providing better data, XANT’s tools can increase revenue by up to 10% through enhanced productivity for sales reps.Accuracy of Predictive Models
The accuracy of XANT’s predictive models is a crucial factor in their performance. Here’s how they achieve it:Data Collection and Analysis
XANT collects a wide range of data, including call records, email interactions, sales activity data, and forecast data. This comprehensive data set is used to build predictive models that score leads and forecast outcomes.Model Validation
The models are validated through real-world performance, showing that AI-recommended leads perform significantly better than those selected by human intuition alone.Limitations and Areas for Improvement
While XANT’s AI-driven tools have demonstrated strong performance, there are some areas to consider:Data Quality
The effectiveness of XANT’s AI models heavily depends on the quality and accuracy of the data input. Poor data management or outdated CRM tools can hinder the performance of these models.Integration and Information Silos
Ensuring seamless integration across different roles in the sales process (e.g., SDRs, BDRs, AEs) is crucial. Information silos can lead to a disjointed customer experience and lower conversion rates, highlighting the need for integrated tools and communication strategies.Compliance
While XANT has introduced innovative compliance features to safeguard enterprise sales engagement, ensuring these features are fully utilized and configured correctly is essential to maintain compliance and data integrity.Implementation and User Adoption
For optimal performance, XANT emphasizes the importance of a phased approach to AI implementation:Phased Implementation
XANT recommends starting with basic productivity tools, then moving to more advanced features like profiling buyers and sellers, and finally custom AI implementations. This approach helps ensure that each phase is self-funding and adds tangible value.User Support
XANT provides customer success and account management teams to help users get the best value out of their AI scores and ensure proper implementation within the sales operation environment. In summary, XANT’s AI-driven tools have demonstrated strong performance and accuracy, particularly in lead scoring, conversion rates, and revenue increase. However, the success of these tools depends on high-quality data, effective integration across sales roles, and proper compliance measures. By addressing these areas, users can maximize the benefits of XANT’s AI technology. InsideSales (now XANT) - Pricing and Plans
InsideSales (XANT) Pricing Overview
XANT offers a structured pricing system for its Sales Engagement Platform, which is geared towards businesses of various sizes. Here’s a breakdown of the different plans and their features:
Pricing Plans
Basic/Professional Plan
- This plan is suited for smaller businesses looking to streamline their sales processes.
- It starts at $25 per user per month and includes essential features such as:
- Lead management
- Email tracking
- Pipeline management
Enterprise Plan
- This plan is designed for medium to large businesses that require more advanced tools.
- Pricing starts at $75 per user per month and includes features like:
- Predictive analytics
- Sales gamification
- Custom reporting
- Advanced automation tools, such as robots that automate administrative tasks and update CRM fields.
Custom/Global Enterprise Plan
- This plan is for larger enterprises with complex sales operations.
- Pricing is not publicly available and is determined based on the specific requirements of the business.
- It includes customized features and support to meet the unique needs of the organization.
Key Features Across Plans
- Multi-channel Plays: Templates, guides, and tracking to keep reps organized across various channels.
- Automation: Advanced automation to handle administrative tasks, processes, and workflows.
- Prioritization: Tools to prioritize customers and activities using custom rules, AI scores, or a combination of both.
- Scoring: Embedded scoring to help reps focus on the most likely customers to engage and buy.
- Buyer Intelligence: Data-driven insights to guide reps in engaging the right customers effectively.
- Reporting: Native CRM reports and in-app impact reporting to measure team performance.
- Gamification: Custom KPIs and leaderboards to motivate reps.
Implementation and Customization Costs
- Implementation costs can vary, starting at around $1,000 for small businesses and up to $50,000 or more for larger enterprises, depending on the size of the business and the level of customization required.
Free Options
- There are no free plans or trials explicitly mentioned in the available resources. However, potential customers can request more information and a quote by setting up a meeting with the XANT team.
To get the most accurate and detailed pricing information, it is recommended to contact XANT directly, as their pricing can be highly customized based on the specific needs of each business.
InsideSales (now XANT) - Integration and Compatibility
InsideSales Rebranded as XANT
XANT is renowned for its seamless integration with various business tools and platforms, ensuring compatibility and efficiency for sales teams.
CRM Integrations
XANT integrates natively with major CRM systems such as Salesforce, Microsoft CRM, SAP, and Infor. This integration is stable and bi-directional, meaning all activities in XANT’s Playbooks are automatically recorded in the CRM in real-time, and vice versa. This eliminates the need for manual data entry and ensures consistency across platforms, providing leaders with real-time insights into team performance.
Data Enrichment and Security
XANT does not replace or store data outside of the CRM; instead, it enriches CRM data with collective buyer data to optimize sales engagements. This approach ensures that data is secure, with features like data encryption in transit and at rest, as well as data anonymization in use.
Mobile Compatibility
XANT introduced Playbooks Mobile, the industry’s first fully mobile sales engagement solution. This allows sales reps to access the full Playbooks experience via web browsers on iOS and Android devices, providing an intuitive interface optimized for mobile touchscreens. This mobile capability ensures that sales teams can engage customers effectively whether they are on their desktop or on the go.
Integration with Other Tools
XANT’s platform is designed to integrate seamlessly with other tools that sales teams use. The integration is reliable and scalable, ensuring near-perfect uptime and freeing up the team to focus on selling and customer engagement. The platform’s sidebar feature makes it easy to use in combination with CRM systems, ensuring no data is lost and that CRM information can be easily used for calls and emails.
User Experience and Support
XANT’s integrations are highly praised for their ease of use, ease of setup, and quality of support. According to user reviews on G2.com, XANT Playbooks is the #1 enterprise sales engagement platform, scoring high in various categories such as ease of use and quality of support. This indicates a high level of user satisfaction with the integration and overall functionality of the platform.
Conclusion
In summary, XANT’s integration capabilities are highly advanced, ensuring seamless and reliable connections with CRM systems and other tools, while also providing a mobile solution that keeps sales teams productive and effective across different devices.
InsideSales (now XANT) - Customer Support and Resources
Customer Support
Dedicated Support Team
Help Center
Additional Resources
Advanced Analytics and Reporting
AI-Driven Insights
Automation of Routine Tasks
Training and Optimization
User Management and Optimization
License Management
Integration with Tools
Scalability and Integration
InsideSales (now XANT) - Pros and Cons
Advantages of InsideSales (now XANT)
InsideSales, now known as XANT, offers several significant advantages for businesses, particularly in the area of sales engagement and automation.
AI-Driven Insights and Automation
XANT leverages artificial intelligence to provide sales teams with actionable insights, helping them identify the best prospects and engage with them at the right time with the right message. This AI-driven approach, powered by Neuralytics, enables salespeople to make more accurate and reliable predictions, leading to significant lifts in contact rates, conversion rates, and close rates.
Enhanced Productivity
The platform automates routine tasks and provides intelligent recommendations, allowing sales professionals to focus more on high-value activities. This automation boosts productivity and helps reps manage their time more effectively on activities that generate revenue.
Advanced Analytics
XANT offers advanced analytics that allow sales managers to track performance, optimize strategies, and make data-driven decisions to improve sales outcomes. These analytics provide a clear view of team performance, helping managers coach and optimize their teams for better results.
Scalability
The platform is designed to scale with your business, providing tools and features that grow with your sales team and adapt to changing needs. This scalability makes it easier to expand the sales team and process without disrupting existing systems and processes.
Integration and Mobility
XANT extends its sales acceleration solutions to mobile and wearable devices, improving mobility and productivity for field sales organizations. This mobile solution integrates with Salesforce, automatically logging sales activities and providing predictive notifications and prescriptive recommendations directly to field reps.
Multi-Team Benefits
XANT benefits not only sales professionals but also sales managers, marketing teams, and enterprise organizations. It helps sales reps streamline their workflow, managers optimize team performance, and marketing teams align their campaigns more closely with sales strategies to drive higher engagement and conversion rates.
Disadvantages of InsideSales (now XANT)
While XANT offers numerous benefits, there are some potential drawbacks to consider:
Initial Cost
Although XANT can save money in the long run by reducing travel, personnel, and time costs, the initial investment in the technology and software can be high. This upfront cost might be a barrier for some businesses, especially smaller ones.
Lead Quality Challenges
Identifying high-quality leads can be challenging, even with AI-driven insights. Sales teams may still encounter leads that do not have the potential to convert, which can be time-consuming and less efficient.
Differentiation
As AI-driven sales engagement platforms become more common, differentiating your product or service in a crowded market can be difficult. Sales teams need to prioritize building strong connections with leads and providing valuable knowledge to stand out from competitors.
Motivation and Engagement
Inside sales environments can be structured and repetitive, which may lead to motivation challenges for sales reps. It is important for reps to stay engaged by recognizing that every interaction with a lead is a new opportunity to make a sale and build a real connection.
By weighing these advantages and disadvantages, businesses can make informed decisions about whether XANT aligns with their sales engagement and automation needs.
InsideSales (now XANT) - Comparison with Competitors
When Comparing XANT in the Business Tools AI-Driven Product Category
It is essential to examine its competitors and unique features.Sales Management Category
In the Sales Management category, XANT (formerly InsideSales) faces significant competition from several key players:Key Competitors
- Intercom: Holds a 21.41% market share, known for its customer messaging and engagement platform.
- Salesforce CRM: With an 18.66% market share, it is a comprehensive CRM solution that integrates various sales, marketing, and customer service functions.
- ActiveCampaign: Has an 8.98% market share and is recognized for its marketing automation and CRM capabilities.
Unique Features of XANT
XANT stands out with its sales engagement AI platform powered by Real DataTM. Here are some unique aspects:Distinctive Features
- AI-Driven Engagement: XANT uses advanced AI to optimize sales engagement, predicting the best times to contact leads and automating communication processes.
- Real DataTM: This proprietary technology provides real-time data analytics to improve sales strategies and performance.
- Scalability: XANT is used by companies of various sizes, from those with 100-249 employees to large enterprises with over 10,000 employees.
Sales Enablement Category
In the Sales Enablement category, the competitive landscape is different:Key Competitors
- Salesforce CRM: Dominates with a 39.82% market share, offering extensive sales enablement tools integrated into its CRM platform.
- Quip: Holds a 16.96% market share, known for its document and collaboration tools that enhance sales processes.
- Zoho CRM: With a 6.74% market share, it provides a range of sales enablement features, including sales automation and analytics.
Inside Sales Category
For Inside Sales, the competitors are:Key Competitors
- Salesforce CRM: Again, a major player with a 78.75% market share, offering powerful inside sales tools.
- Pipedrive: Has an 8.34% market share, focusing on CRM and sales pipeline management.
- Freshsales: With a 3.86% market share, it is known for its intuitive CRM and sales automation features.
Predictive Dialer Category
In the Predictive Dialer category:Key Competitors
- NICE inContact: Leads with a 27.73% market share, offering advanced contact center solutions.
- Genesys PureCloud: Holds a 26.94% market share, providing cloud-based contact center and dialer solutions.
- Five9: With a 25.91% market share, it is recognized for its cloud contact center and predictive dialer capabilities.
Potential Alternatives
Depending on the specific needs of your business, here are some potential alternatives to consider:Alternative Solutions
- For Comprehensive CRM and Sales Management: Salesforce CRM is a strong option due to its extensive features and integration capabilities.
- For Marketing Automation and CRM: ActiveCampaign could be a good choice if you need strong marketing automation alongside CRM functions.
- For Sales Enablement and Collaboration: Quip, especially if integrated with Salesforce, can enhance document collaboration and sales processes.
- For Inside Sales and CRM: Pipedrive or Freshsales might be suitable if you are looking for more specialized inside sales and CRM tools.
InsideSales (now XANT) - Frequently Asked Questions
Frequently Asked Questions about InsideSales (now XANT)
Q: What is XANT and how does it help sales teams?
XANT is an AI-driven sales platform that helps sales teams achieve their quotas and grow revenue. It uses Collective Intelligence insights from billions of global buyer interactions to provide predictive and prescriptive insights, optimizing all phases of the sales process. This includes discovering the right people to sell to, prioritizing prospects, engaging decision-makers, managing pipelines, and forecasting deals more accurately.Q: How does XANT integrate with CRM systems?
XANT integrates natively with your CRM system, ensuring near-perfect uptime and best-in-class security and governance. It syncs all activities in real-time, eliminating the need for manual data entry. This integration amplifies your CRM investments without duplicating or storing data outside of your CRM, ensuring consistency and visibility across platforms.Q: What are the key features of XANT’s AI Sales Platform?
The platform features Collective Intelligence insights into 200 million global buyer profiles and billions of sales interactions. It includes tools like NeuralMap™, which discovers new contacts based on intelligence from other vendors. XANT helps in discovering and selling to the right people, prioritizing prospects, engaging decision-makers, managing pipelines, and forecasting deals with high accuracy.Q: How does XANT’s Playbooks enhance sales processes?
Playbooks by XANT create guided sales experiences by automating and optimizing sales workflows. It works out of the box with your customized CRM setup, allowing flexibility to build workflows around any CRM object (Leads, Contacts, Opportunities, Accounts, etc.). Playbooks automate data entry, deal progression, and prioritize opportunities most likely to close, reducing manual logging and data silos.Q: What kind of security and governance does XANT provide?
XANT ensures best-in-class security and governance for CRM and Playbooks data. This includes data encryption in transit and at rest, as well as data anonymization in use. The dedicated CRM integration team closely monitors connections and has built proactive troubleshooting tools to maintain the integrity and efficiency of the integrations.Q: Can XANT help in predicting which deals are likely to close?
Yes, XANT’s AI Sales Platform predicts which deals are likely to close with up to 90% accuracy. It uses predictive insights to manage pipelines and prioritize sales resources effectively, helping sales teams focus on the highest value opportunities.Q: How does XANT facilitate communication and telephony integration?
XANT offers several telephony integration options, including SIP integration with local networks and PBX, and WebRTC for dialing from computers. These options help in maintaining call quality and reducing costs, especially for remote or home-based sales teams.Q: What kind of buyer insights does XANT provide?
XANT provides deep buyer insights by mapping out current processes and identifying the best paths to sale. It uses account maps to pinpoint champions and influencers within target accounts, helping salespeople focus on the deals most likely to close.Q: How does XANT support sales engagement and automation?
XANT goes beyond basic sales engagement by providing automation that guides selling. It helps in eliminating guessing by providing intelligence about buyers’ behaviors, automating workflows, and ensuring consistent data sync across platforms. This facilitates sellers to spend more time engaging with real buyers rather than on manual tasks.Q: Which companies use XANT’s AI Sales Platform?
XANT’s platform is used by over 1000 companies, including notable names like Caesars Entertainment, American Express, Cisco, CenturyLink, T-Mobile, Fidelity Investments, Microsoft, West Corp., Broadridge, Ten-X, Waste Management, and Workday. InsideSales (now XANT) - Conclusion and Recommendation
Final Assessment of InsideSales (now XANT)
InsideSales, now known as XANT, is a powerful AI-driven sales engagement platform that offers a suite of tools designed to boost the efficiency and effectiveness of sales teams. Here’s a comprehensive overview of its benefits, key features, and who would benefit most from using it.
Key Features and Benefits
- AI-Driven Insights: XANT leverages artificial intelligence and machine learning to provide actionable insights, helping sales teams identify the most promising leads and engage with them at the optimal time.
- Predictive and Prescriptive Analytics: The platform uses Neuralytics, a multi-tiered predictive analytics engine, to analyze vast amounts of data from various sources, including CRM data, demographic, firmographic, histotrophic, and geographic data. This analysis enables predictive lead scoring, opportunity scoring, and pipeline management.
- Automation and Productivity: XANT automates routine tasks, such as email tracking, scheduling, and updating CRM fields, allowing sales professionals to focus on high-value activities. This automation significantly boosts productivity and reduces the time spent on manual tasks.
- Sales Cadence and Prioritization: The platform organizes lead follow-up and prospecting through personalized, multi-channel contact sequences. It guides reps to the most impactful activities using AI-powered scores and custom rules, ensuring they are always working on the hottest leads.
- Performance Tracking and Reporting: XANT provides native CRM reports that offer deep insights into key performance metrics, enabling leaders to measure individual and team performance effectively.
Who Would Benefit Most
- Sales Professionals: Sales reps can streamline their workflow, manage customer interactions more effectively, and close deals faster with the help of AI-driven insights and automation.
- Sales Managers: Managers benefit from advanced analytics and reporting tools that provide a clear view of team performance, helping them coach and optimize their teams for better results.
- Marketing Teams: Marketing teams can use XANT’s data to better understand customer behavior and preferences, aligning their campaigns more closely with sales strategies to drive higher engagement and conversion rates.
- Enterprise Organizations: Large organizations can rely on XANT for its scalable sales engagement solutions that integrate seamlessly with existing systems and processes, ensuring a cohesive approach to sales and customer engagement.
Overall Recommendation
InsideSales (XANT) is an invaluable tool for any organization looking to enhance their sales engagement strategies through intelligent, data-driven solutions. With its ability to boost revenue by up to 30% in a short period, improve contact and conversion rates, and significantly enhance productivity, it is a strong contender in the business tools AI-driven product category.
For businesses seeking to optimize their sales processes, improve lead prioritization, and automate routine tasks, XANT offers a comprehensive and integrated solution. Its extensive database and cross-company data analysis provide highly accurate predictions, making it a reliable choice for sales teams aiming to achieve better outcomes.
In summary, XANT is highly recommended for any sales-oriented organization looking to leverage AI and advanced analytics to drive sales success and revenue growth.