Interakt - Detailed Review
Business Tools
Interakt - Product Overview
Introduction to Interakt
Interakt is a comprehensive WhatsApp Business solution that serves as an all-in-one CRM, campaign management, marketing automation tool, and sales channel. Developed by Jio Haptik, Interakt is built on the official WhatsApp Business Platform, making it a trusted tool for over 5,000 businesses, including prominent Indian D2C brands like House of Mangalam, Leap Club, and The State Plate.Primary Function
Interakt’s primary function is to enable businesses to manage customer interactions, facilitate sales, and provide customer support on WhatsApp at scale. It helps convert product inquiries into paying customers, allows customers to discover and buy products directly on WhatsApp, recovers abandoned carts, and sends order details and updates to customers. Essentially, it transforms WhatsApp into a dedicated sales channel and customer engagement platform.Target Audience
Interakt is specifically designed for fast-growing e-commerce and Direct-to-Consumer (D2C) brands. It is particularly useful for businesses looking to scale their customer engagement and sales through WhatsApp.Key Features
Automated Notifications and Bulk Messaging
Interakt allows businesses to send automated and personalized messages, as well as bulk messages to their customers.Contact Management and Segmentation
It provides tools to segment customers based on various criteria such as click-to-WhatsApp ads, point of subscription, and collected data, enabling targeted and personalized campaigns.Campaign Management
Businesses can create and manage campaigns, track their performance, and optimize them based on analytics.Multi-Agent Support
Interakt offers a shared team inbox where multiple agents can collaborate to respond to customer queries using a single WhatsApp Business Number.Integration Capabilities
It can be easily integrated with popular e-stores like Shopify, Instamojo, WooCommerce, and other business apps such as Zoho, Google Sheets, Razorpay, and PayU.Real-Time Analytics and Message Tracking
Interakt provides real-time analytics to track business KPIs, agent performance, and customer engagement metrics.Chatbot Integration and Custom Replies
It supports chatbot integration and custom replies for frequently asked questions, automating routine customer support tasks.User-Friendly Interface and Mobile Accessibility
The platform is user-friendly and accessible on both web and mobile devices, available on the Google Play and App Store. Overall, Interakt is a versatile tool that helps businesses streamline their customer engagement, sales, and support processes on WhatsApp, making it an essential solution for D2C and e-commerce businesses. Interakt - User Interface and Experience
User Interface
Interakt’s interface is organized into several key segments, each serving a specific purpose:
- Market, Answer, and Sell: These segments, introduced in the all-new Interakt, cater to different aspects of customer engagement. The “Answer” segment, for instance, allows for automated support through an AnswerBot, which streamlines customer queries across WhatsApp and Instagram.
- User Profiles: The platform provides an advanced interface to review user profiles, where you can access detailed user information, including recent login activity, contact details, and communication history. This includes emails, chats, and feedback submitted by users.
- Unified Platform: Interakt offers a unified platform that integrates multiple channels, such as WhatsApp and Instagram, ensuring seamless support and communication across these platforms.
Ease of Use
Interakt is generally praised for its ease of use:
- Automated Features: The platform automates various tasks, such as replying to customer inquiries from different channels, managing large-scale outbound campaigns, and recovering abandoned carts. These features save businesses significant time and effort.
- Simple and Intuitive: Users have reported that the app is easy to use, with a user-friendly interface that simplifies customer management and communication. The unique team inbox feature and automated responses contribute to clear and straightforward communication.
- Setup and Configuration: Setting up automation, such as post-purchase feedback and review requests, is straightforward. Users can configure messages, choose event triggers, and enable automation with ease.
Overall User Experience
The overall user experience with Interakt is generally positive:
- Proactive Engagement: Interakt keeps customers informed about their order status, reducing inbound calls and information requests. This proactive approach enhances customer satisfaction and engagement.
- Customer Support: While some users have reported mixed experiences with customer support, many have praised the support team for being responsive and helpful in resolving issues and setting up campaigns.
- Feedback and Reviews: The platform allows for personalized and interactive feedback and review requests, which can be automated and optimized based on customer responses. This helps in improving the overall shopping experience.
In summary, Interakt’s user interface is designed to be intuitive and efficient, making it easy for businesses to manage customer interactions, automate tasks, and enhance customer engagement. However, as with any tool, there may be occasional issues with customer support, but overall, the platform is well-regarded for its user-friendly and effective features.
Interakt - Key Features and Functionality
Interakt Overview
Interakt, a product of Jio Haptik, is a comprehensive WhatsApp Business solution that leverages AI to enhance customer engagement, sales, and support for small and medium-sized businesses (SMBs) and direct-to-consumer (D2C) brands. Here are the key features and functionalities of Interakt:Market Segment
This segment focuses on customer acquisition and re-engagement through AI-powered tools:Click to WhatsApp Ads Launcher
This feature allows businesses to create and launch AI-generated Click-to-WhatsApp (CTWA) ads directly within WhatsApp. These ads are optimized for results and backed by advanced analytics to track Return on Ad Spend (ROAS).Content Concierge
The AI-powered Concierge recommends the best campaigns and cohorts to maximize returns, providing insights on click-through rates (CTR) to optimize strategies.Answer Segment
This segment is dedicated to automating and enhancing customer support:Automated Support
Interakt’s AnswerBot automates customer queries, freeing up human resources for more complex tasks. This bot streamlines customer support, improving response times and overall support efficiency.Unified Platform
Interakt provides a unified platform to offer seamless support across WhatsApp and Instagram, catering to customers’ preferred communication channels.Sell Segment
This segment focuses on transforming WhatsApp into a sales channel:E-store Integration
Interakt allows businesses to automatically sync their WhatsApp catalog with e-commerce platforms like Shopify, WooCommerce, or Excel. This integration boosts conversions by making the shopping experience more convenient.WhatsApp Payments
Businesses can accept payments securely through WhatsApp Pay, offering a native and convenient shopping experience for customers.Commerce Templates
Interakt enhances the shopping experience by incorporating catalogs into templates and providing comprehensive order details via APIs.AI Integration
AI plays a crucial role in various aspects of Interakt:AI-powered CTWA Ads
AI generates and optimizes CTWA ads for better customer acquisition.AI-powered Content Concierge
AI recommends the best campaigns and cohorts for maximum returns.Automated Support with AnswerBot
AI-driven AnswerBot automates customer support queries, improving response times and efficiency.Integration Capabilities
Interakt offers seamless integration with various business applications:CRM and E-commerce Integrations
Interakt integrates with CRMs like Zoho, Salesforce, and e-commerce platforms like Shopify, WooCommerce, and Magento. This integration allows for automated workflows, such as adding new contacts or updating user details across platforms.Integromat Integration
Connecting Integromat with Interakt simplifies the WhatsApp integration process, reduces manual data handling, and enables automated workflows between CRMs and Interakt. This integration supports multichannel communication, data synchronization, and personalized interactions based on customer data.Analytics and Reporting
Interakt provides tools for tracking and analyzing customer interactions:Conversation Analytics
Businesses can monitor their campaigns and team performance through conversation analytics, helping to improve the end-to-end customer experience.Additional Features
Personalized Campaigns
Interakt allows businesses to send personalized campaigns and broadcasts to engage opted-in customers, boosting sales and customer engagement.Team Inbox
The platform offers a collaborative team inbox where businesses can assign chats and respond to users’ queries with a single WhatsApp business number. Overall, Interakt leverages AI and integration capabilities to streamline operations, enhance customer support, and drive sales for businesses, making it a comprehensive tool for SMBs and D2C brands. Interakt - Performance and Accuracy
When Evaluating Interakt’s Performance and Accuracy
In the business tools AI-driven product category, several key points and limitations come to light.
Performance Highlights
Campaign Execution and Automation
Interakt excels in managing large-scale outbound campaigns and automating customer engagement through WhatsApp Business API. It helps businesses run targeted campaigns, measure performance, and optimize these campaigns effectively.
Customer Engagement and Satisfaction
The platform is praised for its ability to improve customer satisfaction through 24/7 support, quick response times, and personalized communications. It has helped various businesses, such as Bombay Sweet Shop and Zemé Fresh, achieve significant improvements in customer satisfaction scores and revenue.
Abandoned Cart Recovery
Interakt’s abandoned cart recovery feature has been particularly effective, leading to a doubling of repeat purchases in some cases.
Multi-channel Integration
The platform integrates well with multiple communication channels, including WhatsApp, Facebook Messenger, and Slack, allowing businesses to reach a wider audience.
Accuracy and Analytics
Detailed Analytics
Interakt provides businesses with detailed analytics and reporting, including sentiment analysis and customer feedback. This helps in making data-driven decisions and improving the performance of chatbots.
Real-time Monitoring
The platform offers real-time monitoring and task management tools, enabling businesses to stay on top of customer inquiries and address customer needs proactively.
Limitations and Areas for Improvement
Restricted Targeting Features
One of the significant drawbacks is the lack of in-depth targeting capabilities compared to platforms like Facebook or Google Ads. This limits the effectiveness of Interakt for some users.
Steep Learning Curve
Users have reported that learning to use Interakt can be challenging due to its complex features, which may require practice to master.
Inefficient Analytics and UI Issues
There are reports of complications in navigating the platform, vague template approval rules, and subpar analytics. The user interface, particularly the mobile app experience, needs enhancement.
Cost
Interakt may be more expensive than other chatbot platforms, making it less accessible for smaller businesses and startups.
Limited Templates
Although Interakt offers pre-built templates, the number of available templates may be limited, making it difficult for businesses to find one that meets their specific needs.
Conclusion
Interakt is a powerful tool for automating customer engagement and improving customer satisfaction through WhatsApp and other channels. However, it comes with some limitations, such as restricted targeting features, a steep learning curve, and some UI and analytics issues. Addressing these areas could further enhance its performance and user experience.
Interakt - Pricing and Plans
Pricing Plans
Interakt offers four main pricing plans for their WhatsApp Business API:1. Starter Plan
- Cost: ₹2,757 per quarter (exclusive to quarterly and annual pricing).
- Features:
- Shared Team Inbox
- Unlimited Team Members
- Instagram Inbox
- Chat Automation for Welcome and Out-of-Office (OOO) messages
- Catalog Building
- Bulk Notifications
- Campaign Analytics
2. Growth Plan
- Cost: ₹6,897 per quarter.
- Features:
- Includes all features from the Starter Plan
- WhatsApp Flow
- Click to WhatsApp Ads Analytics Dashboard
- Automated Workflows
- Advanced Campaign Filters
- Conversation Analytics
- Additional chat automation features like Delayed Messages and Custom Auto Replies
- Roles and Permissions
- Integration with up to 3 apps
- User segments for Repeat and Recovered users
- Developer API access for template and message sending, and message status webhooks
- Rate limit of 300 API calls per minute
- Hand-held onboarding and setup support
3. Advanced Plan
- Cost: ₹9,657 per quarter.
- Features:
- Includes all features from the Growth Plan
- Unlimited external app integrations with WhatsApp
- Additional User Segments for loyal and high-spending customers
- Developer API access for Session messages and Incoming messages
- Higher rate limit of 600 API calls per minute
- Agent Statistics and Agent Chat Assignment
4. Enterprise Plan
- Cost: Custom pricing based on the volume of conversations.
- Features:
- Differentiated mainly by the volume of conversations
- Dedicated support
- Exclusive access to playbooks, strategies, and consultative solutions from Meta and Interakt
- Optimized WhatsApp campaigns to improve ROI, ROAS, and LTV
Additional Costs
- Conversation Charges: Interakt charges businesses for every conversation conducted via the WhatsApp Business API. The costs include markups on different types of conversations:
- Marketing Conversations: up to 12.40% markup
- Utility Conversations: up to 39.13% markup
- Authentication Conversations: up to 12.17% markup
Free Options
- 14-Day Free Trial: Interakt offers a 14-day free trial program where you get access to the entire stack of features. This allows you to explore the platform’s capabilities even if your Facebook business verification is pending.
- Personal Plan: Although not explicitly mentioned for the WhatsApp Business API, Interakt generally offers a free Personal Plan for some of their services, which includes limited features and user access. However, this is not specifically detailed for the WhatsApp Business API plans.
Interakt - Integration and Compatibility
Interakt Overview
Interakt, a powerful tool in the Business Tools AI-driven product category, offers seamless integration with various platforms and tools, enhancing customer engagement and streamlining business processes.Integration with Nitro X and Shopify
Interakt can be integrated with Nitro X via the SuperAcquire app on Shopify. Here’s how it works:- Log in to your SuperAcquire Dashboard on Shopify.
- Go to the Integration tab and select “Connect with Interakt.”
- Enter your Interakt API Key, which can be found in the Interakt Dashboard under the settings or integration section.
- Save the integration, and Nitro X will start syncing visitor data, including information about the pages and products visitors are browsing on your website.
Integration with CRM Systems
Interakt also integrates well with CRM systems. To set up WhatsApp CRM using Interakt:- Sign up and log in to your Interakt account and ensure you have an active CRM account.
- Open the Integrations section and select the CRM.
- Install the necessary Template Workflows and authenticate both your Interakt and CRM accounts.
- Configure the WhatsApp flow by mapping relevant data fields between the CRM and Interakt.
- Enable real-time synchronization and automation by activating the workflow.
API and Webhooks Integration
Interakt provides public APIs and Webhooks, allowing integration with a wide range of software and platforms. You can use these APIs through connector platforms like Pabbly, Zapier, and Integromat. Here are some key points:- Use the Postman Collection to test Interakt’s public APIs after entering your API Key in the Authorization Header.
- There are rate limits on API requests depending on your subscription plan (e.g., 300 requests per minute for the Growth Plan, 600 for the Advanced Plan, and configurable for the Enterprise Plan).
Compatibility Across Devices
Interakt is compatible with various devices, particularly those used for accessing WhatsApp Business API. Here are some notes:- You can use an existing WhatsApp number with Interakt, but you may need to delete the previous account linked to that number or migrate it after disabling 2 Factor Authorization (2FA).
- Virtual numbers tied to Interakt support normal voice calls but do not support WhatsApp voice and video calls via the WhatsApp Business API.
Conclusion
In summary, Interakt integrates smoothly with multiple tools and platforms, including Nitro X, CRM systems, and various software through APIs and Webhooks. This integration enhances customer engagement, automates workflows, and ensures data synchronization across different platforms. Interakt - Customer Support and Resources
Interakt Overview
Interakt offers a comprehensive suite of customer support options and additional resources, making it a versatile tool for businesses looking to manage and enhance their customer interactions.
Customer Support Channels
Interakt provides multiple channels through which customers can submit support requests:
- Helpdesk & Feedback Form: Customers can use a feedback form on your website to submit support requests, which are then converted into tickets.
- Email Support: Customers can send emails to designated support addresses, which are automatically converted into tickets within the Interakt Helpdesk. This is achieved by forwarding emails from your support addresses to a unique email address provided by Interakt.
- WhatsApp Business API: Interakt integrates with the WhatsApp Business API, allowing customers to send messages, ask questions, and receive assistance directly on WhatsApp. This platform supports personalized interactions, automation for quick query resolution, and multi-agent login for team collaboration.
Automation and AI-Powered Features
Interakt leverages AI to automate various aspects of customer support:
- Automated Support: The platform includes an AnswerBot that automates queries, freeing up human resources for more complex tasks. This automation helps in resolving customer inquiries quickly and efficiently.
- Unified Platform: Interakt provides a unified platform where businesses can manage customer support across WhatsApp and Instagram, ensuring seamless support regardless of the customer’s preferred channel.
Team Collaboration and Management
To facilitate effective team collaboration, Interakt offers:
- Shared Team Inbox: This feature allows multiple agents to manage all customer conversations from a single WhatsApp number. Agents can be added, and chats can be assigned or reassigned to manage conversations better.
- Multi-Agent Support: The platform supports multiple agents logging in and responding to queries, ensuring that no message is missed and that responses are timely.
Ticket Management and Tracking
Interakt’s Helpdesk system allows for thorough ticket management:
- Ticket Creation: Tickets can be created through the feedback form, support emails, or manually by agents.
- Ticket Statuses and Labels: Tickets can be tracked with various statuses and labels, helping in organizing and prioritizing support requests.
- Canned Responses and FAQs: Agents can insert canned responses and answers from the FAQ section to respond quickly and consistently to common queries.
Additional Resources
- Customer Satisfaction Survey: Interakt allows businesses to conduct customer satisfaction surveys to gather feedback and improve their support services.
- Email Routing Configuration: Detailed instructions are provided on how to configure email accounts to forward emails to the Interakt Helpdesk, ensuring all support requests are captured and managed efficiently.
- Helpdesk Reports: The platform offers reports to help businesses monitor the performance of their support staff and the status of support requests.
Security and Compliance
Interakt emphasizes security and compliance, particularly when using the WhatsApp Business API. Customer interactions are protected by end-to-end encryption, and businesses are reminded to handle customer data responsibly and in compliance with data privacy regulations like GDPR.
By integrating these features, Interakt provides a comprehensive and efficient customer support system that enhances customer engagement and streamlines support operations.
Interakt - Pros and Cons
Pros of Interakt
Interakt offers several significant advantages for businesses, particularly those focusing on customer engagement and automation through WhatsApp.
Automated Customer Communication
Interakt efficiently manages incoming queries from various platforms, including websites and social media, by automatically responding to customer inquiries. This saves businesses a considerable amount of time and effort.
Boosts Repeat Purchases and Recovers Abandoned Carts
The platform has been successful in doubling repeat purchases through its abandoned cart recovery feature, which is a significant boon for e-commerce businesses.
Large-Scale Outbound Campaigns
Interakt handles large-scale outbound campaigns with ease, allowing businesses to manage multiple agent chats, collect and analyze feedback, and improve the quality of customer interactions.
Simplified Customer Management
The unique team inbox feature, combined with automated responses, simplifies customer management and ensures clear and straightforward communication.
Order Status Updates
Interakt keeps customers informed about their order status, reducing inbound calls and status-related information requests.
AI-Powered Features
The platform includes AI-powered features such as Click to WhatsApp Ads, Content Concierge, and Automated Support, which help in acquiring new customers, re-engaging existing ones, and streamlining customer support across WhatsApp and Instagram.
E-store Integration and WhatsApp Payments
Interakt allows businesses to integrate their WhatsApp catalog with platforms like Shopify and WooCommerce, and accept payments securely through WhatsApp Pay, enhancing the shopping experience.
Cons of Interakt
Despite its numerous benefits, Interakt also has some notable drawbacks.
Steep Learning Curve
Learning to use Interakt can be challenging and requires practice, which may deter some users.
Restricted Targeting Features
Interakt lacks in-depth targeting capabilities compared to platforms like Facebook or Google Ads, limiting its effectiveness for some users.
Poor Analytics Efficiency
Users have reported issues with template approval and analytics, making it difficult to navigate the platform effectively.
Complicated UI and Poor Navigation
The user interface, especially the mobile app experience, is often found to be complicated, and the navigation can be confusing for many users.
Limited Marketing Features
For e-commerce businesses, Interakt lacks essential marketing features such as retargeting campaigns, multi-channel support inbox, and the ability to automate a significant portion of support queries.
Pricing Limitations
The basic plan is budget-friendly but lacks advanced marketing campaign features, custom filters, and user segmentation. Critical features like WhatsApp chatbots and analytics are available only in higher-tier plans.
By considering these pros and cons, businesses can make an informed decision about whether Interakt aligns with their specific needs and goals.
Interakt - Comparison with Competitors
When comparing Interakt with other AI-driven business tools in the WhatsApp Business Platform category, several key features and distinctions stand out.
Unique Features of Interakt
Interakt, developed by Jio Haptik and an Official Meta Business Partner, offers a comprehensive set of features categorized into three main segments: Market, Answer, and Sell.Market
Interakt allows businesses to acquire new customers and re-engage existing ones through AI-powered Click to WhatsApp Ads (CTWA), WhatsApp Broadcast campaigns, and an AI-powered Concierge that recommends optimal campaigns for maximum returns.Answer
It streamlines customer support with the AnswerBot, a unified platform for support across WhatsApp and Instagram, and automated workflows for various business processes. The Shared Team Inbox enables real-time responses to customer queries.Sell
Interakt integrates with eCommerce platforms like Shopify and WooCommerce, enables native payments through WhatsApp Pay, and offers commerce templates to enhance the shopping experience.Integration and Analytics
Interakt stands out for its seamless integration with over 15 platforms, including CRMs, payment gateways, and business apps like Zoho and Google Sheets. It also provides real-time broadcast analytics and detailed team productivity reports, helping businesses track key indicators and improve campaign effectiveness.Potential Alternatives
Aisensy Alternatives
If you are considering alternatives to Interakt, here are a few options:Wati
Known for its simplicity and ease of use, Wati offers automated customer support and marketing features but may lack the comprehensive integration and AI-powered features of Interakt.Lime Chat
This platform focuses on chatbot solutions and customer engagement but might not offer the same level of eCommerce integration and payment solutions as Interakt.Bitespeed
While Bitespeed provides powerful automation features, it is more expensive and may not be as cost-effective for smaller businesses or D2C start-ups.BusinessonBot Alternatives
BusinessonBot
BusinessonBot is another competitor, but it is generally more expensive and may not offer the same level of affordability and user-friendly interface as Interakt. Interakt is often recommended for its balance of powerful features and cost-effectiveness.Key Differences
AI-Powered Features
Interakt’s use of AI in its Smart Ads, AnswerBot, and Concierge sets it apart from many competitors. These features help in optimizing campaigns, automating support, and enhancing customer engagement.Cost and Affordability
Interakt is recognized for its affordability and is often preferred by businesses seeking powerful automation features at a lower cost compared to alternatives like Bitespeed.Integration Capabilities
Interakt’s ability to integrate with a wide range of platforms makes it a versatile tool for businesses looking to streamline their operations across multiple channels. In summary, Interakt’s unique blend of AI-powered features, comprehensive integration capabilities, and cost-effectiveness makes it a strong contender in the WhatsApp Business Platform space. However, depending on specific business needs, alternatives like Wati, Lime Chat, or even BusinessonBot might be worth considering. Interakt - Frequently Asked Questions
Here are some frequently asked questions about Interakt, along with detailed responses to each:
What is Interakt and what does it offer?
Interakt is a full-stack Conversational CRM solution built on the Official WhatsApp Business API. It is designed to help businesses acquire new customers, deliver personalized experiences, and provide support at scale on WhatsApp. Interakt offers features such as AI-powered CTWA ads, automated support, unified platform support across WhatsApp and Instagram, and native payments through WhatsApp Pay.
What are the different pricing plans offered by Interakt?
Interakt offers four pricing plans: Starter, Growth, Advanced, and Enterprise. The Starter plan starts at ₹2,757 per quarter, the Growth plan at ₹6,897 per quarter, the Advanced plan at ₹9,657 per quarter, and the Enterprise plan has custom pricing based on the volume of conversations. Each plan includes different features such as chat automation, campaign analytics, and integration capabilities.
What features are included in each pricing plan?
- Starter Plan: Includes shared team inbox, unlimited team members, Instagram inbox, chat automation, catalog building, and bulk notifications.
- Growth Plan: Adds features like Click to WhatsApp Ads Analytics, advanced campaign filters, conversation analytics, and more automation capabilities.
- Advanced Plan: Includes everything from the Growth plan plus unlimited external app integrations, user segments for loyal customers, and enhanced API rate limits.
- Enterprise Plan: Customized for high conversation volumes, offers dedicated support, exclusive playbooks, and strategies from Meta and Interakt.
How does the conversation pricing work on Interakt?
In addition to the subscription charges, Interakt charges for WhatsApp conversations. These charges vary based on the type of conversation (marketing, authentication, utility) and the country code of the customer’s WhatsApp account. There are markups on these conversations, such as up to 12.4% for marketing conversations and up to 39.13% for utility conversations.
What is the 14-day free trial offered by Interakt?
Interakt provides a 14-day free trial that allows businesses to access all the features of the platform. During this trial, businesses can explore the inbox features with limited messaging options even before completing the Facebook business verification process. This trial helps businesses to understand how WhatsApp Business APIs can enhance their communication and customer engagement.
How does Interakt support multi-user access and team management?
Interakt supports unlimited team member logins across all pricing plans. It also offers role-based permissions, allowing multiple team members to access and handle the tool. This includes features like auto chat routing and agent statistics, which help in managing and organizing team workflows.
Can Interakt integrate with other business tools and platforms?
Yes, Interakt can integrate with popular eCommerce platforms like Shopify, WooCommerce, and Excel, as well as CRMs and other tools like Integromat and Zapier. This integration helps in automating and personalizing WhatsApp business interactions.
How does Interakt help with WhatsApp automation and analytics?
Interakt offers comprehensive analytics and reporting features to track key indicators like message delivery rates, customer engagement rates, and open rates. It also provides tools for contact management, automated workflows, and real-time broadcast analytics to help businesses measure the effectiveness of their WhatsApp automated campaigns.
What is the process for getting the WhatsApp green tick (Official Business Account status) with Interakt?
Interakt can apply for the WhatsApp green tick on behalf of businesses once they have moved to a paid subscription. This green tick is visible in the display name of the business contact number, indicating that the business has been verified by WhatsApp.
How does Interakt handle automatic payments and billing?
Interakt introduces an automatic payment method to ease the process of monthly billing and payments. This is debited from the saved payment method at the start of each billing cycle, following the e-mandate guidelines set by the Reserve Bank of India.