JobAdder - Detailed Review
Business Tools
JobAdder - Detailed Review Contents
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JobAdder - Product Overview
Introduction to JobAdder
JobAdder is a comprehensive recruitment software designed to simplify and streamline the hiring process for recruitment agencies, staffing firms, and in-house HR and talent acquisition teams. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
JobAdder serves as an all-in-one recruitment platform that manages the entire hiring process, from sourcing candidates to making placements. It integrates various tools to automate repetitive tasks, enhance candidate matching, and improve the overall efficiency of the recruitment process.Target Audience
The primary users of JobAdder are recruitment agencies, staffing firms, and in-house HR and talent acquisition teams. The software is particularly suited for companies with 10-50 employees and revenues between $1 million and $10 million, although it is also used by larger organizations. It is widely adopted in industries such as Human Resources, Information Technology, Mining & Metals, Hospital & Health Care, and Construction.Key Features
Applicant Tracking System (ATS)
JobAdder’s ATS allows users to track job applications, screen and action applications, and manage candidate pipelines efficiently. It includes features like application records, employment profiles, call scripts, and phone screening. The system also enables rating applications, updating applicant statuses, and managing interviews and assessments.AI and Skill Matching
The platform uses AI technology to automate talent matching, filtering candidates by skill, experience, and other criteria. This helps recruiters quickly identify the best candidates for open roles.Recruitment Marketing
JobAdder allows users to post job ads to over 200 job boards and social media platforms like LinkedIn and SEEK, ensuring wide reach and visibility for job postings.CRM and Placement Management
The software includes a Recruitment CRM to grow the candidate database through proactive account management. It also helps in placing candidates with the right skills in the right jobs efficiently.Recruitment Operations
JobAdder provides insights into the hiring process through real-time metrics and KPIs, helping users identify what works and what needs improvement. It also supports task management, ensuring that recruiters stay on top of their to-do lists.Mobile App
The platform offers mobile apps for both iOS and Android, allowing recruiters to manage the hiring process on the go. This includes messaging, evaluating candidates, scheduling interviews, and more, all in real-time.Compliance and Onboarding
JobAdder automates onboarding processes, ensuring compliance by offering configurable mandatory compliance rules and managing the collection and storage of personal documents. By integrating these features, JobAdder aims to make the recruitment process more efficient, streamlined, and enjoyable for all parties involved. JobAdder - User Interface and Experience
User Interface Overview
The user interface of JobAdder, a recruitment software, is designed to be user-friendly and efficient, particularly for recruitment agencies and HR and talent acquisition teams.Ease of Use
JobAdder is praised for its intuitive and straightforward interface. Users find it easy to manage various aspects of the recruitment process, such as posting job adverts, tracking applications, and maintaining candidate and client databases.Dashboard
- The dashboard is clean and effective, allowing users to quickly see the progress on each open role and prioritize tasks effectively.
Support and Training
- Features like in-app training and support help users learn the system as they use it, reducing the time spent on learning the software.
User Experience
The overall user experience is positive, with many users appreciating the simplicity and functionality of the platform.Applicant Tracking System
- The applicant tracking system (ATS) enables users to screen and action applications, update application records, and review applicant stages all within a single interface.
Communication
- The system allows for seamless communications between recruiters, candidates, and hiring managers, streamlining the hiring process and reducing back-and-forth communications.
Candidate Management
- Users can also rate applications, schedule interviews, and manage candidate submissions efficiently, which helps in identifying top candidates quickly.
Customization and Integration
JobAdder offers a range of customizable options and integration features that enhance the user experience.Integration with Tools
- The platform integrates well with job boards, careers pages, and other recruitment tools, making it easy to manage multiple tasks from a single place.
Mass Communication
- Users can send messages to multiple candidates or clients with a single click, which is particularly useful for urgent roles or updates.
Feedback and Improvement
The JobAdder team actively uses user feedback and analytics to improve the UI and user experience. For instance, they use Pendo’s analytics to identify which features are most used and where users encounter friction, allowing them to make data-driven decisions to improve the platform.User Feedback
- In-app surveys help the team gather feedback and measure the effectiveness of their improvements, ensuring that changes are aligned with user needs.
Minor Areas for Improvement
While the UI is generally well-received, there are some minor areas that could be improved. For example, some users find that there are sometimes extra clicks needed to perform certain tasks, and there is a need to address issues like duplicate data entry for candidate profiles. Overall, JobAdder’s user interface is designed to be intuitive, efficient, and user-friendly, making it a valuable tool for recruitment agencies and HR teams. JobAdder - Key Features and Functionality
JobAdder Overview
JobAdder is a comprehensive recruitment software that integrates various business tools and AI-driven features to streamline the hiring process. Here are the main features and how they work, along with their benefits:Application Management
JobAdder allows you to manage job requisitions, resumes, and interview feedback in real time through a user-friendly dashboard. This feature enables you to post jobs to over 200 job boards globally with a single click, saving time and increasing the reach of your job postings.Candidate Sourcing
The platform uses AI and skill matching to automatically discover candidates who match your open roles. This AI-powered recruitment software helps in identifying top talent quickly and efficiently, reducing the time spent on manual candidate searches.Communications
JobAdder includes features like SMS messaging and text recruiting, which make designing a great candidate experience easier. You can send messages to multiple candidates at once, whether it’s for urgent roles or general updates, fostering better communication and engagement.AI-Enabled Chatbots
With the integration of SmartAI, JobAdder uses conversational AI chatbots to screen applicants, shortlist candidates, and book them for interviews. This automation ensures that tasks are completed throughout the candidate lifecycle, preventing candidates from getting lost in the database.Candidate Profile Management
The SmartAI integration also updates candidate profiles automatically with information collected during communications, such as availability, new contact details, or updated CVs. This ensures that the data in JobAdder is always accurate and up-to-date.Task Management
JobAdder’s Task Management feature helps you stay on top of your to-do list and ensures you never forget to follow up with candidates or clients. This keeps your workflow organized and efficient.Vendor Management
The platform allows you to manage and communicate with key agency recruitment partners through a simple vendor management system. This centralizes all interactions, making it easier to build and maintain relationships with recruitment partners.Insights and Reporting
JobAdder provides insights and reporting tools that help you track key metrics such as the number of users, number of jobs, placement ratio, and time-to-place. These metrics are crucial for measuring the performance of your recruitment agency and identifying areas for improvement.Integrations
JobAdder integrates with various tools and platforms, such as LinkedIn Recruiter, SEEK, and other job boards. It also supports integrations through Zapier, allowing you to connect with other apps and automate repetitive tasks without needing any coding.Recruitment CRM
The platform includes a Recruitment CRM that helps you grow your database through personal and proactive account management. This feature allows you to build relationships with candidates and provide exceptional service to your clients.Recruitment Marketing
JobAdder offers digital tools to attract quality candidates and promote your employer brand. This includes customizable job description templates and the ability to post jobs to multiple job boards, enhancing your recruitment marketing efforts.Placement Management
The Placement Management feature helps you place candidates with the right skills in the right job for the right cost. This ensures that you are making efficient and effective placements, which is beneficial for both candidates and clients.Conclusion
By integrating these features, JobAdder simplifies the recruitment process, reduces manual tasks, and improves overall efficiency, making it an invaluable tool for recruitment agencies and HR teams. JobAdder - Performance and Accuracy
Evaluating JobAdder
Evaluating the performance and accuracy of JobAdder, a cloud-based recruitment software, reveals several key strengths and areas for improvement.
Performance
JobAdder performs well in several areas:
- Automation and Efficiency: It automates many manual and repetitive tasks, such as job posting to over 200 job boards, candidate and resume capturing, and parsing within the Applicant Tracking System (ATS). This automation allows recruiters to focus more on building relationships with candidates.
- AI and Skill Matching: The software utilizes AI technology to enhance candidate matching, filtering candidates by skill, experience, and other criteria. This feature helps recruiters quickly identify the best candidates in their database.
- Analytics and Reporting: JobAdder provides over 60 built-in reports and dashboards, offering real-time insights into the hiring process. These reports are shareable and downloadable, which is beneficial for strategizing and fine-tuning hiring practices.
- Mobile Accessibility: The platform offers iOS and Android apps, allowing recruiters to manage their tasks from anywhere.
Accuracy
In terms of accuracy, JobAdder generally performs well:
- Candidate Matching: The AI-driven skill matching algorithm helps ensure that the most suitable candidates are identified quickly and accurately.
- Data Management: The system integrates with various tools, such as Gmail, Outlook, and Office 365, ensuring accurate and seamless communication with candidates and clients.
- Talent Pools: JobAdder helps in building and nurturing talent pools, providing clear visibility into the talent pipeline and enabling quick reactions to unforeseen hiring needs.
Limitations and Areas for Improvement
Despite its strengths, there are some limitations and areas where JobAdder could improve:
- User Management: Users have reported difficulties with certain user management features, such as changing settings or editing timesheets, which often require assistance from customer support.
- Duplicate Data: The system lacks the capability to merge duplicate contacts or candidates, which can be frustrating and requires workarounds from the users.
- Volume Placements: JobAdder is more suited for single placements rather than volume placements. Users have noted that adding a bulk list of candidates to a job can be inefficient.
- Customer Support: While the platform offers a self-help section, users sometimes find it time-consuming when they need quick support. Direct support from the customer service team is often necessary.
- Profile Management: The separation of ‘contacts’ and ‘candidates’ into different profiles can lead to duplicate data entry, which is an area that needs improvement.
Overall, JobAdder is a powerful tool for recruitment management, offering significant benefits in automation, AI-driven candidate matching, and analytics. However, it has some areas that require attention, particularly in user management, handling duplicate data, and support efficiency.
JobAdder - Pricing and Plans
When Considering JobAdder’s Pricing Structure
It’s important to note that they do not offer a one-size-fits-all approach. Here’s how their pricing works:
Customized Pricing Plans
JobAdder creates pricing plans that are specific to the needs of your business. Here are the steps to get a quote:
- Chat to their team: Experts will ask questions to understand your business and its requirements.
- See JobAdder in action: You’ll get a demo of the platform, customized to address your business’s pain points.
- Your custom offering: Based on the discussion and demo, they will create a pricing plan that includes only the features you need.
Features and Flexibility
- Flexible Pricing Options: You pay only for the features you actually use, with no standard contract that suits everyone. This approach helps in saving time and money by customizing your recruitment tech stack.
- Integrations: JobAdder integrates with over 200 applications, including tools for assessment, screening, workforce management, and more. This ensures you can bring your favorite tools and software along.
- Key Features: Regardless of the plan, you can expect features like automatic resume parsing, intuitive search capabilities, workflow customization, and the ability to post ads to over 200 job boards. Additionally, you can recruit on the move using their mobile app and enjoy 24/6 customer support.
No Standard Tiers
Unlike many other services, JobAdder does not have predefined tiers or plans listed on their website. Instead, they focus on creating a personalized plan based on your specific needs and requirements.
Free Options
For certain groups, there are free options available:
- RSCA Members: New members of the Recruitment and Staffing Association (RSCA) can access JobAdder for free for two months. This includes a discovery call, a follow-up demo, and a tailored proposal.
Summary
JobAdder’s pricing is highly flexible and based on the unique needs of your business. There are no predefined plans or tiers, and you only pay for the features you use. For some groups, like new RSCA members, there is an option to use the service for free for a limited period.
JobAdder - Integration and Compatibility
Integrations with Other Apps
JobAdder can be integrated with a wide range of applications using services like Integrately and Zapier. Here are some key integrations:Integrately
This integration allows you to connect JobAdder to multiple apps, enabling automations such as transferring candidate data from forms to JobAdder, sharing job postings on social media, scheduling interviews using calendar apps, and creating tasks in project management platforms. It also facilitates sharing hiring updates and sending important emails to keep everyone informed.
Zapier
Zapier enables seamless integration between JobAdder and Microsoft Office 365. You can set up triggers and actions to automate tasks such as sending emails through Outlook when new entities are added to JobAdder, syncing contacts between the two platforms, and updating calendar events in Office 365 based on activities in JobAdder. This integration requires no coding and can be set up in minutes.
Compatibility Across Platforms and Devices
Calendar and Video Conferencing Tools
JobAdder’s Event Scheduler integrates with your calendar and video conferencing tools like Zoom, Microsoft Teams, or GoToMeeting. This allows you to schedule interviews and meetings directly from the JobAdder platform, creating meeting links instantly.
Social Media and Job Boards
JobAdder supports posting job ads to over 200 job boards and social media platforms like LinkedIn and SEEK, ensuring your job postings reach a wide audience.
Mobile Devices
JobAdder offers mobile apps for both iOS and Android, allowing recruiters to manage their tasks and communicate with candidates on the go.
Additional Integrations
LinkedIn Job Board
JobAdder Admin users can set up a LinkedIn job board directly within their JobAdder account, facilitating easy job posting and candidate sourcing.
Other Tools
JobAdder also integrates with various other tools such as LoupeRecruit for AI-driven CV evaluation, Jobma for digital talent assessments, JustCall for phone and SMS communication, and TextUs for real-time candidate communication. Additionally, it integrates with back office automation tools like Bilflo for timekeeping and invoicing.
Data Security and Permissions
When integrating JobAdder with other platforms, data security is a priority. Integrations use secure authentication protocols and data encryption. For example, the Zapier integration with Office 365 involves granting necessary permissions to access calendars, emails, and contact lists, which typically requires approval from your IT department.
In summary, JobAdder’s integration capabilities are comprehensive, allowing recruiters to automate various tasks, streamline their workflows, and enhance their recruitment processes across multiple platforms and devices.
JobAdder - Customer Support and Resources
Customer Support
JobAdder’s customer support is highly regarded and accessible in various ways:
- Users can submit tickets and engage in live chat through the dedicated Support Centre, available 24 hours a day, 6 days a week.
- The support team is composed of product experts who are passionate about helping users. They are known for being friendly, knowledgeable, and prompt in resolving issues.
- Testimonials from users highlight the support team’s excellence, noting quick responses even on weekends and a commitment to ensuring issues are fully resolved before closing tickets.
Additional Resources
In addition to the support team, JobAdder provides several other resources to help users:
- Comprehensive On-Demand Resources: Users have access to searchable, in-depth articles and videos that address common queries, allowing for self-service support.
- Implementation Support: For users migrating data from another platform or spreadsheets, JobAdder assigns an Implementation Consultant and a Data Analyst. These experts handle project planning, data mapping, cleansing, and optimization, as well as managing the testing phase and providing hands-on guidance.
- Integration Resources: JobAdder integrates with various tools like Roi-AI and SmartAI, which automate multi-channel communication, candidate engagement, and workflow processes. These integrations include features like chatbots, surveys, text messages, and email campaigns, all designed to streamline recruitment tasks.
Training and Demos
Users can also benefit from:
- Free 1:1 Product Demos: Available at a time that suits the user, these demos help in understanding the product’s features and how to use them effectively.
- Help and Training: JobAdder provides resources for help and training, ensuring users can get the most out of the platform.
Overall, JobAdder’s customer support and additional resources are designed to make the recruitment process more efficient and joyful for all users involved.
JobAdder - Pros and Cons
Pros of JobAdder
User-Friendly Interface
JobAdder is praised for its ease of use and user-friendly interface. Users find it straightforward and easy to navigate, making it simple to manage candidates, track applicants, and maintain important information.Integration Capabilities
The software offers ample integrations, including with GSuite, social media platforms, and over 200 job boards. This allows for automated posting of job ads and efficient candidate sourcing.AI and Automation
JobAdder leverages AI technology to automate repetitive tasks, such as screening candidates, sending emails, and updating candidate profiles. This helps in streamlining the recruitment process and reducing manual work.Candidate Management
The platform is effective for candidate management, including tracking applicants, inputting notes, and keeping records of placements. It also helps in re-engaging passive candidates through automated updates and alerts.Reporting and Analytics
JobAdder provides a range of reporting features, including customizable reports and real-time metrics, which help in evaluating the hiring process and making data-driven decisions.Customer Support
Many users appreciate the support team’s responsiveness and the availability of training videos, although some have noted recent declines in support quality.Cons of JobAdder
Performance Issues
Some users have reported that the software can be slow at times, which can be frustrating and impact productivity.Job Board Integration Limitations
There are significant issues with integrating JobAdder with certain job boards, particularly in regions like the UK. This can lead to difficulties in uploading applications and may deter candidates from applying.Limited Customization
Users have noted limitations in customizing the interface, particularly for website integration. This can make it difficult to align the job ads with the company’s brand.Support Response Time
Recent reviews indicate a decline in the quality and responsiveness of customer support. Users often have to wait for extended periods or rely on email support that may not provide direct answers.Data Migration Issues
There have been complaints about the difficulty in migrating data away from JobAdder, with some users experiencing premature data cutoffs during their migration process.Email and Calendar Integration
Users have reported issues with email and calendar integrations, particularly with Google Workplace, which can be cumbersome and less functional than expected.Pricing and Account Management
Some users have expressed dissatisfaction with increasing prices and the lack of availability of account managers, feeling that customers are not being prioritized as they once were. Overall, while JobAdder offers several advantages in terms of ease of use, integration capabilities, and AI-driven automation, it also faces challenges related to performance, customization, and customer support. JobAdder - Comparison with Competitors
JobAdder Key Features
- JobAdder is a cloud-based ATS and CRM platform built specifically for recruiters. It offers a user-friendly interface, custom workflows, and a drag-and-drop workflow system to streamline recruitment processes.
- It integrates with over 150 partners, including LinkedIn Recruiter, and provides flexible subscription plans and local customer support.
- JobAdder allows for mobile access, enhancing response times and candidate engagement.
Potential Drawbacks
- Some users have reported issues with the user interface, finding it less intuitive compared to competitors like Workday or Greenhouse. There are also limitations in reporting functionality, making it challenging to extract meaningful insights from hiring data.
Alternative Options
VIVAHR
- VIVAHR is highly recommended for small businesses and startups due to its intuitive design, great user reviews, and innovative features. It simplifies the hiring process and offers excellent customer support. VIVAHR stands out with its ease of use and the ability to create a seamless hiring experience.
BambooHR
- BambooHR is more suited for larger organizations due to its Human Capital Management (HCM) capabilities, which include employee onboarding and performance tracking. However, its ATS can be less intuitive, and the full HRIS package can be costly for smaller businesses.
Bullhorn
- Bullhorn is built for staffing and recruiting agencies, offering strong relationship management tools and job board integrations. While it is powerful for external recruiting, it may feel overwhelming for users unfamiliar with its features and is less suited for internal hiring.
Breezy HR
- Breezy HR is known for its user-friendly interface and affordability, making it a good option for smaller businesses or startups. However, its assessment capabilities may not be as robust as those of competitors like Workable or JazzHR.
SlideRoom
- SlideRoom is particularly useful for institutions and organizations that require detailed portfolios, such as art schools or design firms. It excels in handling multimedia submissions and offers an intuitive interface for reviewing and organizing applications.
Fountain ATS
- Fountain ATS is another alternative that simplifies the hiring process, especially for high-volume hiring. It has a ‘great’ User Satisfaction Rating but may have limitations in its reporting and analytics features.
Other Competitors
- PageUp: Known for its comprehensive recruitment and HR management solutions, PageUp is a strong competitor in the ATS market.
- MOQ: While not directly an ATS, MOQ offers cloud-focused technology services that can be relevant in the broader HR tech landscape.
- Eploy: Specializes in cloud-based recruitment solutions, focusing on talent acquisition and applicant tracking.
- OneRecruit: Offers recruitment software solutions, including an ATS, within the human resources technology sector.
JobAdder - Frequently Asked Questions
Frequently Asked Questions about JobAdder
How does JobAdder’s pricing work?
JobAdder offers flexible pricing options that are customized to suit your business needs. The process involves a 30-minute discovery call to check for fit, a follow-up demo focused on your business needs, and then a tailored proposal to meet your specific requirements. You only pay for the features you actually need and use.Is JobAdder suitable for small businesses?
Yes, JobAdder is a great option for small businesses. The platform is designed to make the job of recruitment easier for everyone, regardless of the business size. It helps consultants, clients, and candidates by streamlining the recruitment process.What features does JobAdder offer?
JobAdder provides a comprehensive suite of features including Applicant Tracking, Recruitment CRM, Recruitment Marketing, Placement Management, and Recruitment Operations. It also includes tools for attracting job seekers, managing applications, interview scheduling, and communicating with candidates and clients.How long does it take to set up a JobAdder account?
The setup time for a JobAdder account varies depending on the complexity of your needs, particularly any existing data you are migrating. Standard onboarding with minimal data migration typically takes around 2-4 weeks, while more complex data migrations can take up to 10 weeks. JobAdder’s experts will work closely with you to get you up and running.Does JobAdder offer any discounts?
Yes, JobAdder offers discounts for not-for-profit businesses and charities. You need to contact their friendly sales team to discuss your specific needs and eligibility for these discounts.Can I integrate JobAdder with other applications?
Yes, JobAdder offers API access that allows your development team to pull or push data in or out of the platform. It also integrates with many leading recruitment, candidate sourcing, screening, employee engagement, payroll, invoicing, and workforce management apps.What kind of support does JobAdder provide?
JobAdder provides comprehensive support, including in-product walk-throughs, training modules, and regular live product webinars. Their expert support team is available 24 hours a day, 6 days a week, across different time zones.How secure is my data with JobAdder?
JobAdder takes data security seriously. They do not share candidate data or customer-specific commercial data with third parties unless explicitly instructed by the customer. For more details, you can refer to their privacy policy addendum.Are there any language limitations for using JobAdder?
JobAdder is currently available only in English, although resumes can be parsed and viewed in over 30 languages.Can I migrate my existing data to JobAdder?
Yes, JobAdder helps with data migration from other recruitment or staffing software, including Bullhorn, Vincere, Workday, and even Excel spreadsheets. They assign an Implementation Consultant and a Data Analyst to manage the migration process.How much does JobAdder typically cost?
While exact pricing is not publicly available, it is indicated that JobAdder pricing can start around $160 per user per month, with contracts typically billed annually. Prices can vary based on geography, company size, and industry. JobAdder - Conclusion and Recommendation
Final Assessment of JobAdder
JobAdder is a comprehensive Applicant Tracking System (ATS) that offers a wide range of features designed to streamline and enhance the recruitment process. Here’s a detailed assessment of who would benefit most from using JobAdder and an overall recommendation.Key Features and Benefits
- Candidate Sourcing and Matching: JobAdder allows users to automatically search and match candidates from platforms like SEEK and other international job boards, leveraging AI for skill-based matching.
- Job Posting and Management: The platform enables users to post jobs to over 200 job boards with a single click, manage job requisitions, resumes, and interview feedback in real-time, all from a user-friendly dashboard.
- Communication and Engagement: JobAdder facilitates seamless communication with candidates through automated emails, SMS messaging, and text recruiting. It also integrates with email services like Gmail and Outlook, ensuring all communications are centralized.
- Collaboration and Workflow: The system includes tools for collaborative note-sharing, interview scheduling, and a drag-and-drop workflow that simplifies the recruitment process. It also supports vendor management and talent nurturing.
- Integrations and Scalability: JobAdder integrates with various tools, including LinkedIn Recruiter, and has an open API for easy connections with other recruitment systems. This makes it scalable for both short-term and long-term recruitment needs.
- Analytics and Reporting: The platform provides insights and reporting tools, helping users make data-driven decisions and track key metrics such as offer acceptance rates and candidate engagement.
Who Would Benefit Most
JobAdder is particularly beneficial for several types of users:- Recruitment Agencies: Agencies can leverage JobAdder’s rapid deployment capabilities, international job board integration, and AI-driven candidate matching to efficiently manage multiple clients and job postings.
- HR Departments: HR teams in medium to large-sized organizations can use JobAdder to automate routine tasks, streamline communication, and enhance the overall candidate experience. The system’s scalability and integration capabilities make it suitable for companies with varying hiring needs.
- Talent Acquisition Teams: Teams focused on talent acquisition can benefit from JobAdder’s talent pool management, proactive recruitment tools, and the ability to engage with passive candidates. This helps in reducing the cost per hire and improving the quality of hires.
Overall Recommendation
JobAdder is a highly recommended ATS for organizations seeking to optimize their recruitment processes. Here are some key reasons:- Ease of Use: The platform offers an intuitive user interface with clear and logical menu structures, making it easy for new users to get started quickly.
- Comprehensive Features: JobAdder covers a wide range of recruitment needs, from job posting and candidate matching to communication and analytics, all within a single platform.
- Customer Support: JobAdder is known for its friendly and responsive support crew, comprehensive training materials, and multiple support channels, ensuring smooth onboarding and ongoing support.
- Scalability and Flexibility: Whether you need to handle short-term hiring spikes or long-term recruitment strategies, JobAdder’s flexibility and scalability make it an ideal choice.