LogicMonitor - Detailed Review
Business Tools
LogicMonitor - Product Overview
LogicMonitor Overview
LogicMonitor is a leading SaaS-based performance monitoring platform that caters to the needs of Enterprise IT, particularly in datacenter and hybrid infrastructure environments.
Primary Function
LogicMonitor’s primary function is to monitor and manage the performance of a wide range of IT resources, including servers, applications, networking gear, storage arrays, load balancers, UPS, and cloud providers like Amazon Web Services and Microsoft Azure. It intelligently queries and monitors virtually any datacenter resource, aiding in both problem resolution and prevention.
Target Audience
The target audience for LogicMonitor includes large and medium-sized enterprises, especially those in the Information Technology and Services, Computer Software, and Financial Services industries. The platform is widely used by companies with 50-200 employees and those with revenues exceeding $1 billion. However, it also serves smaller and larger organizations, with 39% of its customers having over 1,000 employees and 17% having fewer than 50 employees.
Key Features
Comprehensive Monitoring
Comprehensive Monitoring: LogicMonitor can monitor more resources and provide more valuable metrics per resource than many other systems, making it highly effective for IT operations.
Ease of Use
Ease of Use: The platform is easy to use, requiring no extensive configuration to thoroughly monitor your technology stack. It deploys in minutes, not months, with automatic support, discovery, and dashboards for over 2,000 types of infrastructure and applications.
Flexibility and Customization
Flexibility and Customization: It offers incredible flexibility, allowing users to attach specific tests to groups, hosts, or even specific instances. Users can group hosts in any way they prefer and set alerting thresholds from the global to the instance level.
AI-Powered Observability
AI-Powered Observability: LogicMonitor features AI-powered hybrid observability with its LM Envision platform, providing unified visibility across on-prem and multi-cloud environments. This includes advanced features for infrastructure, applications, and business services, along with dynamic topology and out-of-the-box AIOps capabilities.
Integration and Alerting
Integration and Alerting: The platform supports over 3,000 integrations, allowing seamless integration with various devices, technologies, and services. It also reduces alert noise by 90% and Mean Time To Repair (MTTR) by 46%, providing immediate actionable alerts.
Overall, LogicMonitor is a powerful tool for IT teams looking to streamline their monitoring and management processes, reduce downtime, and improve overall IT efficiency.
LogicMonitor - User Interface and Experience
User Interface of LogicMonitor
The user interface of LogicMonitor, particularly in its latest iteration, is crafted with a strong focus on ease of use and an enhanced user experience.
Enhanced Usability
LogicMonitor’s new UI places a significant emphasis on usability. The introduction of resource-level dashboards, a revamped Resources Overview tab, and an improved Resources Info tab make it easier for users to manage and monitor their IT resources. The new Cloud Locations tab streamlines cloud management, offering greater efficiency and accessibility.
Consistent Experience
The UI ensures a consistent user experience across the entire platform. This consistency allows users to have a seamless experience, regardless of the tool or feature they are using. This uniformity helps in reducing the learning curve and makes the platform more intuitive for users at all levels of expertise.
Intuitive Instrumentation
The new UI features intuitive instrumentation that empowers users with deeper insights into their IT environments. This approach makes complex data more accessible and actionable, facilitating more informed decision-making. The interface is user-friendly, allowing users to easily drill into issues and analyze data without needing extensive technical knowledge.
Resource Explorer
One of the standout features is the Resource Explorer, which provides a comprehensive, graphical view of the entire IT ecosystem. Devices are presented as color-coded hexagons, grouped and filtered based on properties like provider, resource type, and region. This visual approach enables IT teams to quickly identify and resolve issues, especially in hybrid or multi-cloud environments.
Datapoint Analysis and Reporting
The Datapoint Analysis feature allows users to analyze data with unprecedented depth, offering advanced insights and analytics capabilities. The Enhanced Resource Tree & Reports Navigation simplifies the process of managing IT resources, with a revamped reports tree navigation, new reports listing overview with search, and easy report action access.
Automation and Integration
LogicMonitor’s new UI also integrates Event-driven Ansible, enabling dynamic and responsive IT operations by automating tasks based on specific events. Additionally, features like Selenium Test & Steps allow for advanced web application monitoring by simulating browser interactions, ensuring web applications perform optimally.
Feedback and User Engagement
Users have generally praised the ease of use and the intuitive nature of the interface, although some have noted minor challenges such as making dashboards and configuring alerting rules. The company’s commitment to user feedback is evident, with ongoing improvements and new features being rolled out based on user input.
Conclusion
Overall, LogicMonitor’s user interface is designed to be user-friendly, efficient, and highly functional, making it easier for IT professionals to monitor, manage, and optimize their IT environments effectively.
LogicMonitor - Key Features and Functionality
LogicMonitor Overview
LogicMonitor is a comprehensive IT monitoring platform that offers a wide range of features, particularly enhanced by its integration of AI and machine learning. Here are the main features and how they work:
Automated Discovery and Monitoring
LogicMonitor features an automated discovery process that uses various protocols to quickly identify and onboard devices, applications, and services across on-premises, virtual, and cloud environments. This automated process saves time and resources by eliminating the need for manual setup and ensuring comprehensive coverage of the IT infrastructure.
Real-Time Performance Metrics
The platform collects real-time data from monitored resources, providing granular insights into performance metrics such as application requests, response times, latency, CPU, and memory utilization. This real-time monitoring helps in identifying issues promptly and ensuring optimal performance.
AI-Powered Observability and Analytics
LogicMonitor leverages AI and machine learning algorithms to analyze the collected data, identifying anomalies, trends, and potential issues before they escalate. This includes predictive analytics that help in preventing incidents and reducing mean time to resolve (MTTR).
Edwin AI
Recently introduced, Edwin AI is a generative AI solution integrated into the LM Envision platform. Edwin AI helps reduce alert fatigue, lower MTTR, and prevent incidents by comprehensively summarizing complex alerts, suggesting root causes, and providing actionable recommendations for remediation. It utilizes a hybrid dataset and pre-trained agentic capabilities for faster issue resolution.
Multi-Site and Multi-Channel Monitoring
LogicMonitor allows for the monitoring of multiple websites and IT systems simultaneously, organizing them with customizable dashboards. It also supports multi-channel alerting, sending alerts via email, text, phone calls, and more to multiple parties.
Reporting and Data Visualization
The platform generates detailed reports manually or automatically about website and system performance. It also provides data visualization through charts and graphs, allowing for quick status checking and in-depth analysis of live and historical network performance.
Alerting and Escalation Chains
LogicMonitor generates alerts for various events such as downtime, errors, or significant changes. It allows administrators to create alert escalation chains, ensuring that alerts reach the right personnel based on their severity and classification.
Systems and Network Monitoring
The platform monitors logs and activities from a wide range of IT systems, including servers, databases, networks, and cloud services. This diverse systems monitoring capability ensures comprehensive visibility across the entire technology stack.
Integration and Customization
LogicMonitor supports over 2000 out-of-the-box integrations with various IT systems and services, allowing for seamless connection and monitoring of existing tools. The platform also offers customizable dashboards and reporting features, enabling users to focus on the metrics and KPIs that matter most to their business.
AIOps Capabilities
LogicMonitor employs AIOps (Artificial Intelligence for IT Operations) to intelligently manage alerts, reduce noise, and filter out false positives and low-priority events. This helps in identifying critical issues quickly and efficiently.
Performance Baseline and Thresholds
The platform sets a standard performance baseline by which to compare live network activity, and it automatically configures monitoring templates and thresholds based on best practices and industry standards. This reduces the need for manual setup and fine-tuning.
Conclusion
In summary, LogicMonitor’s features are designed to provide comprehensive visibility, automated monitoring, and AI-driven analytics to enhance IT operations and DevOps workflows. The integration of AI, particularly through Edwin AI, further enhances its capabilities in predictive maintenance, issue resolution, and operational intelligence.
LogicMonitor - Performance and Accuracy
Performance of LogicMonitor
LogicMonitor is a highly regarded tool in the business tools AI-driven product category, particularly for its comprehensive monitoring capabilities and AI-powered insights.Real-Time Data and Granular Insights
LogicMonitor collects real-time data from monitored resources, providing granular insights into performance metrics, availability, and resource utilization. This data is analyzed using AI-powered algorithms to identify anomalies, trends, and potential issues, allowing for proactive issue detection before they escalate into critical incidents.Automated Monitoring and Alerting
The platform auto-discovers devices, maps them, and monitors them in real-time, comparing live results against performance baselines to pinpoint deviations accurately. This automated monitoring and alerting system helps reduce the Mean Time To Repair (MTTR) by up to 46%, enabling IT teams to quickly identify and resolve problems.Extensive Metrics and Integrations
LogicMonitor offers extensive metrics from various devices, including throughput, packet and error rates, CPU and memory utilization, and more. It supports over 2000 out-of-the-box integrations, allowing seamless monitoring of a wide range of devices and technologies without complex configuration.AIOps and Predictive Insights
The platform leverages AIOps capabilities to intelligently manage alerts, reducing noise and filtering out false positives and low-priority events. This enables IT teams to focus on critical issues and provides predictive insights into network and device performance, helping to proactively identify and fix problems before they impact the organization.Accuracy
Data Correlation and Anomaly Detection
LogicMonitor’s high degree of data correlation and extensive metrics ensure accurate identification of problems and their causes. The platform’s ability to detect deviations from normal behavior using machine learning techniques enhances its accuracy in predicting potential issues.Real-Time Alerts and Dynamic Topology
The dynamic topology maps and real-time alerts provided by LogicMonitor help in visualizing the network and analyzing network traffic effectively. This real-time visibility ensures that IT teams can troubleshoot issues more accurately and efficiently.Limitations and Areas for Improvement
Logging Features
One of the areas that need improvement is the logging features of LogicMonitor. Users have highlighted the need for better logging capabilities and more cost-effective solutions, as the current logging can become expensive.Alerting and Reporting
Users have also pointed out limitations in alerting and reporting. There is a lack of prebuilt templates for alerting methods, and the reporting capabilities are somewhat lacking, particularly in terms of flexibility and customization. Users often have to rely on other tools to provide detailed reports to their customers.Ease of Use and Automation
The ease of use is another area of concern, as implementing the full granularity of the product requires some programming knowledge and understanding of code development. Additionally, there is a need for more automation, especially in terms of remediating problems and workflow automation.Customization and White-Labeling
For Managed Service Providers (MSPs), there is a desire for more customization options, such as white-labeling or skinning the product to make it more customer-focused. Furthermore, users would like to see more detailed mapping of topologies, including information on which ports connect network endpoints.Deployment and Configuration Backup
The deployment process and the need for a configuration backup manager are also areas that require improvement. Users would benefit from automated backups of device configurations to avoid using third-party tools.In summary, LogicMonitor excels in providing real-time monitoring, extensive metrics, and AI-powered insights, but it has areas for improvement, particularly in logging, alerting, reporting, ease of use, and automation. Addressing these limitations could further enhance its performance and accuracy.
LogicMonitor - Pricing and Plans
LogicMonitor Pricing Structure
LogicMonitor’s pricing structure is based on a subscription model, with two main plans: Pro and Enterprise. Here’s a breakdown of what each plan offers and the associated costs:
Plans and Features
Pro Plan
- This plan includes comprehensive infrastructure monitoring, such as network, application, database, server, and storage monitoring.
- It offers alerting and reporting features, role-based access and control, and 24/7 customer support.
- The Pro plan provides access to over 2000 integrations with major platforms like AWS, Microsoft, IBM, and applications like Zoom and Slack.
- It includes data retention for one year and features like reporting and forecasting, but lacks advanced features such as anomaly detection, sandboxing, and dynamic services monitoring.
Enterprise Plan
- The Enterprise plan includes all the features of the Pro plan, plus additional advanced features.
- These include advanced forecasting and capacity planning, anomaly detection, log data retention and analysis, and dynamic services monitoring.
- This plan is ideal for teams that need to anticipate and prevent future incidents and plan for the long-term health and performance of their IT systems.
Pricing
- LogicMonitor does not publicly disclose the exact pricing for their plans. Instead, they require you to contact their sales team for a custom quote.
- The cost is based on the number of monitored devices and the level of support required, among other factors.
Additional Costs and Services
- There are additional fees for services like switch monitoring and data overage charges beyond the plan limits.
- Customers can also opt for premium support and professional services for deployment and configuration, which may incur extra costs.
Free Trial
- LogicMonitor offers a free 14-day trial that provides full access to the platform, including comprehensive monitoring and alerting for unlimited devices. This allows potential customers to test the features before committing to a purchase.
Billing and Discounts
- Pricing can be negotiated, and volume discounts are available. Customers can also save by opting for annual billing instead of monthly payments.
To get the most accurate and up-to-date pricing information, it is recommended to contact LogicMonitor’s sales team directly.
LogicMonitor - Integration and Compatibility
LogicMonitor Overview
LogicMonitor, an AI-driven monitoring solution, integrates seamlessly with a variety of tools and platforms, ensuring comprehensive monitoring and incident management across different environments.
Integration with IT Service Management (ITSM) Tools
LogicMonitor supports bidirectional integrations with several ITSM solutions, enabling automated incident management workflows. For example, it integrates with Atlassian’s Jira Service Management, allowing LogicMonitor alerts to create, update, and close Jira issues. This integration also enables Jira to acknowledge alerts based on the issue status.
Other supported ITSM tools include Datto’s Autotask, ConnectWise, PagerDuty’s Incident Response, and ServiceNow’s Incident Management and Configuration Management Database (CMDB). These integrations facilitate the creation, updating, and closure of tickets or incidents based on the alert status in LogicMonitor.
Integration with Monitoring and Alerting Tools
LogicMonitor can be integrated with Splunk On-Call, a tool for incident response and alert management. This integration uses the REST API and allows for the sending of alert information from LogicMonitor to Splunk On-Call. It involves configuring both platforms to ensure that alerts are properly routed and updated, and it supports different alert statuses such as Critical, Acknowledged, and Cleared.
Compatibility with Cloud and Container Platforms
LogicMonitor is compatible with various cloud and container platforms. It supports Kubernetes monitoring across several platforms, including Amazon Elastic Container Service (ECS), Amazon Elastic Kubernetes Service (EKS), Azure Kubernetes Service (AKS), Google Kubernetes Engine (GKE), and Red Hat OpenShift Container Platform. This ensures that LogicMonitor can monitor and manage resources in these environments effectively.
Browser Compatibility
For accessing the LogicMonitor console, the platform supports the latest versions of popular browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. It is important to note that Internet Explorer is not supported, as it can prevent access to certain features.
General Configuration and Setup
Setting up integrations with LogicMonitor typically involves several steps, including adding the integration in LogicMonitor, configuring the integration settings, and sometimes authenticating with the target platform. For example, integrating LogicMonitor with Jira Service Management requires adding the integration in Jira, configuring the integration URL and API key, and optionally setting up alert actions to be sent back to LogicMonitor.
Conclusion
In summary, LogicMonitor offers versatile and comprehensive integration capabilities with various ITSM tools, monitoring platforms, and cloud/container environments, ensuring it can be seamlessly integrated into a wide range of operational setups.
LogicMonitor - Customer Support and Resources
LogicMonitor Customer Support Overview
LogicMonitor offers a comprehensive range of customer support options and additional resources to ensure users of their AI-driven observability platform receive the help they need efficiently.Support Packages
LogicMonitor provides three distinct support packages: Basic, Enhanced, and Premier. Each package is designed to meet different organizational needs.Basic
This package includes access to self-help resources, support portals, and standard communication channels like chat and support tickets.Enhanced
This package adds more features on top of the Basic package, though specific details are not outlined in the sources provided.Premier
This is the most comprehensive package, offering dedicated support channels, an Account Familiarity session, and inbound phone call support. Premier Support customers have direct access to Senior Technical Support Engineers and can schedule specific tasks outside regular business hours with at least a week’s notice.Communication Channels
LogicMonitor supports several communication channels to facilitate support interactions:Chat
Available for all paid support packages, chat is the primary channel for troubleshooting. It allows real-time interaction with support engineers and the sharing of artifacts like screenshots and log files.Support Ticket
Customers can create tickets from within their LogicMonitor accounts or through the Support Portal. Urgent priority tickets are managed at the highest priority across all channels.Screen Share
For issues that require a more guided approach, customers can request an outbound screen share with support engineers after initial contact via chat or support ticket.Phone Call
Inbound phone calls are available only for Premier support package customers, who can contact support using a provided phone number.Status Page
LogicMonitor maintains an external Systems Status Page to keep customers informed about service disruptions and updates.Self Help Resources
Users have access to a library of extensive product documentation, including step-by-step configuration guides, best practices, and API Developer guides. This documentation is available through the LogicMonitor Support Center.Support Portal
The Support Portal allows customers to create new tickets, manage previously submitted requests, and view support requests submitted by other users in their organization. Elevated permissions are required to view tickets for the entire organization, which can be coordinated through Support.Account Familiarity
For Premier support package customers, an Account Familiarity session is conducted to gather detailed information about the customer’s LogicMonitor environment. This includes identifying named contacts, documenting account details, reviewing open cases, and discussing support channels and processes. This information helps the Premier Support team to provide more effective support.Support Team
LogicMonitor’s support team includes:Standard Support
Team members have completed a 12-week onboarding training program and are LogicMonitor Certified Professionals with ongoing training to become Subject Matter Experts.Premier Support
A dedicated team of Senior Technical Support Engineers with extensive experience in supporting the LogicMonitor platform and handling complex requests.Issue Severity Levels
LogicMonitor categorizes support requests into four severity levels:Urgent (L1)
Severe impact on product usability.High (L2)
Issues affecting primary observability functions or multiple resources.Normal (L3)
Issues related to product configuration or single resource performance.Low (L4)
General questions or non-impactful issues. Each level has associated response times and escalation procedures.Additional Resources
Inner Circle
Customers can join the Inner Circle to gain access to speaking engagements, events, and webinars, among other enriching opportunities.AI-Driven Tools
LogicMonitor’s partnership with OpenAI enhances their platform with AI-powered observability, automation, and predictive analytics. Tools like Edwin AI streamline IT and DevOps operations by aggregating data, solving problems, preventing incidents, and optimizing DevOps pipelines. These resources and support options ensure that LogicMonitor customers can efficiently resolve issues, access necessary information, and leverage advanced AI-driven tools to optimize their IT and DevOps operations. LogicMonitor - Pros and Cons
Advantages of LogicMonitor
LogicMonitor offers several significant advantages that make it a valuable tool for businesses, particularly in the area of hybrid observability and AI-driven monitoring.Ease of Use and Deployment
LogicMonitor is known for its user-friendly interface and ease of deployment. It can be set up quickly, often in minutes, with automated discovery and out-of-the-box integrations for over 2000 types of infrastructure and applications.Comprehensive Monitoring
The platform provides a single pane of glass for monitoring servers, networks, cloud services, containers, and applications. This unified experience allows organizations to gain operational visibility across their entire technology stack.Flexibility and Customization
LogicMonitor is highly configurable, allowing users to attach specific tests to groups, hosts, or instances. It also supports flexible filtering, enabling different alerting rules based on system types.AI-Powered Features
With the introduction of LM Co-Pilot, LogicMonitor leverages generative AI to assist users in day-to-day operations, recognize issues, and offer solutions. This tool streamlines administrative tasks and provides real-time assistance in setup, administration, and troubleshooting.Reduced Alert Noise and MTTR
LogicMonitor’s AI-powered capabilities help reduce alert noise by up to 90% and decrease Mean Time To Resolve (MTTR) by up to 46%. This ensures that users receive immediate, actionable alerts without unnecessary noise.Extensive Integrations
The platform supports over 3000 integrations, allowing seamless integration with various devices, technologies, and services that businesses rely on.Strong Support
LogicMonitor is praised for its knowledgeable support teams and inline support functions, which assist users efficiently with any issues they may encounter.Disadvantages of LogicMonitor
While LogicMonitor offers many benefits, there are also some drawbacks to consider.Steep Learning Curve for Advanced Configurations
Although the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This can be challenging for new users or those without a technical background.Reporting Limitations
The native reporting engine is limited, although it does allow for API integration. Users have suggested that the reporting capabilities could be improved, including the addition of executive-style report templates.Issues with New GUI
Some users have reported issues with the new graphical user interface, such as bugs and instability compared to previous versions. These issues can affect usability and efficiency.Alert Fatigue
Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. This highlights the need for careful configuration to avoid unnecessary alerts.Data Gaps
If a collector is offline, there can be gaps in the data, which may impact monitoring continuity. This is a consideration for ensuring continuous data collection.Dashboard Creation Challenges
Some users find creating dashboards to be challenging, which can be a drawback for those who need customized monitoring views. Overall, LogicMonitor is a powerful tool with many advantages, but it also requires some careful setup and configuration to fully leverage its capabilities. LogicMonitor - Comparison with Competitors
When Comparing LogicMonitor to Competitors
When comparing LogicMonitor to its competitors in the AI-driven business tools category, several key features and differences stand out.LogicMonitor Unique Features
LogicMonitor is distinguished by its comprehensive, AI-powered hybrid observability platform, LM Envision. Here are some of its unique features:Unified Observability
LogicMonitor provides a single pane of glass for monitoring entire IT stacks, including infrastructure, networks, clouds, containers, and applications. This unified approach simplifies the monitoring process and reduces tool sprawl.AI-Driven Insights
The platform uses advanced AIOps features to identify and resolve issues before they affect business-critical systems. It automatically correlates data, performs root cause analysis, and provides early warnings to prevent outages.LM Co-Pilot
LogicMonitor’s generative AI tool, LM Co-Pilot, streamlines administrative tasks, troubleshooting, and support by providing interactive dialogues and real-time assistance. This tool condenses multiple steps into a single interactive experience, saving time and reducing errors.Extensive Integrations
With over 3,000 out-of-the-box integrations, LogicMonitor offers seamless integration with various systems, making it highly versatile for different IT environments.Competitors and Alternatives
Datadog
Datadog is a significant competitor to LogicMonitor. Here are some key differences:Modular Setup
Unlike LogicMonitor’s unified platform, Datadog has a more modular setup, which can be complex to manage. LogicMonitor customers who switched from Datadog reported a reduction in alert noise by up to 95% and improved mean time to repair (MTTR).Scalability and Pricing
LogicMonitor is often preferred for its transparent pricing and better scalability, especially for enterprise-scale operations.Tableau, IBM Watson Studio, RapidMiner, Microsoft Power BI, and Alteryx
These tools are more focused on data analytics and visualization rather than comprehensive IT observability:Tableau
Specializes in data visualization and business intelligence, using AI-driven analytics to transform raw data into interactive dashboards and reports.IBM Watson Studio
An AI-powered data science platform for building, deploying, and managing AI models and machine learning algorithms.RapidMiner
An end-to-end data science platform for data preparation, predictive modeling, and machine learning.Microsoft Power BI
A business analytics tool that uses AI and machine learning for data insights and visualizations.Alteryx
A data preparation and analytics platform that simplifies data blending, cleansing, and modeling processes. These tools are excellent for data analysis but do not offer the same level of IT observability and monitoring as LogicMonitor.Conclusion
LogicMonitor stands out with its unified observability, AI-driven insights, and extensive integrations, making it a strong choice for IT and cloud operations teams looking to streamline their operations and focus on innovation. While other tools like Datadog, Tableau, and IBM Watson Studio offer valuable features in their respective domains, they do not match the comprehensive IT monitoring capabilities of LogicMonitor. If your primary need is IT observability and proactive issue resolution, LogicMonitor is a compelling option. However, if your focus is more on data analytics and visualization, the other tools might be more suitable. LogicMonitor - Frequently Asked Questions
Can I try LogicMonitor before I buy?
Yes, you can take advantage of a free trial before committing to purchase LogicMonitor. This allows you to test the features and see if it meets your needs.
How is LogicMonitor priced?
LogicMonitor’s pricing is based on the resources you monitor. For infrastructure monitoring, the list price is $22 per resource per month, and for cloud IaaS monitoring, it is also $22 per resource per month. There are additional costs for log intelligence, synthetic monitoring, and other features. Volume discounts are available, so it’s best to contact sales for a customized quote.
What is considered a resource for billing purposes?
For billing purposes, a resource includes components of your on-premises infrastructure such as servers (physical or virtual), storage, and networks. Each resource is represented by a single management IP address or DNS name. In the cloud, resources include compute-driven portions of your workloads, such as AWS EC2 instances, Azure VM, and GCP Compute Engine.
Can customers monitor more than one cloud provider simultaneously?
Yes, LogicMonitor allows you to monitor multiple cloud providers simultaneously. This includes monitoring resources from AWS, Azure, and GCP, among others, all within a single platform.
What happens if a customer exceeds their committed entitlement quota?
If a customer exceeds their committed entitlement quota, they are charged 1.5 times their contracted price for the additional resources used.
Are there any additional products or features available?
Yes, LogicMonitor offers several additional products and features, including synthetic monitoring, SaaS monitoring for services like Salesforce, Zoom, and Slack, and cost optimization tools with multi-cloud billing visibility and AI-powered cost savings recommendations.
How does LogicMonitor handle log intelligence?
LogicMonitor provides log intelligence with prices starting at $4 per GB per month for 30-day retention, $7 per GB per month for yearly retention, and $14 per GB per month for unlimited retention. These prices are billed annually.
Does LogicMonitor offer any training or professional services?
Yes, LogicMonitor provides professional services, including custom engagements to maximize time-to-value, as well as group or private training sessions to help you get the most out of the platform.
How does LogicMonitor reduce alert noise and improve Mean Time To Repair (MTTR)?
LogicMonitor uses dynamic topology and out-of-the-box AIOps capabilities to reduce alert noise by 90% and MTTR by 46%. This is achieved through immediate actionable alerts and seamless pivoting between monitoring and investigation with unified data, including integrated logs.
Can I integrate LogicMonitor with other devices, technologies, and services?
Yes, LogicMonitor has built over 3000 monitoring integrations, allowing you to integrate instantly with the devices, technologies, and services your business relies on.