RELEX Solutions - Detailed Review
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RELEX Solutions - Detailed Review Contents
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RELEX Solutions - Product Overview
Introduction to RELEX Solutions
RELEX Solutions is a leading provider of AI-driven retail and supply chain planning systems, dedicated to helping businesses optimize their operations and drive growth.
Primary Function
The primary function of RELEX Solutions is to integrate and optimize various aspects of the supply chain, including demand forecasting, inventory management, merchandise planning, and operational execution. This integration enables businesses to make informed, data-driven decisions, reducing uncertainties and enhancing efficiency across the entire supply chain.
Target Audience
RELEX Solutions caters to a diverse range of customers in the retail and supply chain industry. The target audience includes:
- Retailers of all sizes, from small independent stores to large multinational chains.
- Consumer goods manufacturers who need to manage their supply chain effectively.
- Distributors and wholesalers aiming to optimize their inventory levels and order fulfillment rates.
- E-commerce businesses looking to manage their inventory and supply chain efficiently.
Key Features
AI and Machine Learning
RELEX Solutions leverages advanced AI and machine learning technologies to deliver highly accurate demand forecasting, inventory optimization, and supply chain efficiency improvements. Specialized AI systems are crafted to excel in retail and supply chain settings, ensuring precise planning and reduced uncertainties.
Unified Platform
The RELEX platform provides a single source of data and visibility, facilitating seamless collaboration across all parts of the supply chain. This unified approach allows for end-to-end planning, enhancing supply chain visibility and planning accuracy.
Data Management and Analytics
The platform offers scalable data storage, quick processing, and detailed analytics. It uses in-memory computing and in-database processing to manage massive data sets efficiently at minimal cost. Data security, privacy, and integrity are prioritized to ensure accurate, consistent, and reliable data for informed business decisions.
Automation and Efficiency
RELEX Solutions ensures high product availability, reduces excess stock, and promotes sustainable practices through AI-driven insights and automation. The platform helps in reducing waste, operational costs, and the environmental footprint by optimizing the entire supply chain.
Customer Success
RELEX is known for its 100% referenceable customer base and high customer satisfaction ratings. The company ensures no failed implementations and provides easy software upgrades with minimal IT involvement, leading to quick time to revenue and fast ROI from new functionality.
Overall, RELEX Solutions empowers businesses to optimize their operations, increase efficiency, and drive growth through its integrated, AI-powered platform.
RELEX Solutions - User Interface and Experience
User Interface and Experience of RELEX Solutions
The user interface and experience of RELEX Solutions, particularly in their AI-driven business tools, are crafted with a strong focus on usability, transparency, and user empowerment.
Unified Experience
RELEX aims to provide a unified experience that breaks down organizational silos and enhances collaboration. The platform ensures data flows smoothly between departments, presenting it in visually cohesive and intuitive user interfaces. This unified approach allows teams to share data and enjoy an end-to-end planning suite, with the ability to customize dashboards, reports, and data formats to meet specific team needs.
Intuitive Design
The user interface is designed to be highly intuitive, making it easy for users to adopt and use the system with minimal friction. RELEX employs a “configure, don’t code” approach, which eliminates the need for extensive coding knowledge. Users can configure the system through a business rules engine, using a graphical user interface where they can drag and drop components or copy/paste existing workflows to edit or establish business rules. This approach ensures in-house control, quick customization, and reduced IT intervention.
Transparency and Trust
To build user trust, RELEX focuses on transparency. For example, the forecasting module alerts planners to forecast exceptions rather than overwhelming them with extensive data. Users can easily access the data behind these exceptions with a single click, providing insights necessary for informed decisions. This transparency helps in increasing user trust and accuracy in planning and execution.
User-Friendly Configuration
The business rules engine (BRE) is a key component of the user interface, allowing users to control, customize, and automate different workflows, batch runs, filters, and actions. The configuration window is accessed via a tab in the user interface, where users can select workflows, set filters, and define actions. This engine is supported by a pool of experts and a repository of proven best practices, making it easier for users to build and manage workflows without starting from scratch.
AI Integration
RELEX integrates AI capabilities seamlessly into the user interface, particularly through tools like Rebot, the AI assistant. Rebot provides fast and straightforward answers to user queries, facilitating quick onboarding and ongoing support. It synthesizes and shuttles data insights across the company, suggesting plan adjustments based on real-world conditions and real-time planning decisions. This integration enhances the overall user experience by making daily operations more efficient and improving decision-making.
Collaboration and Feedback
The UX team at RELEX is highly collaborative, working closely with customers and internal users to gather feedback and improve the user experience. Regular user research and internal user tests ensure that the UI is continuously refined to meet user needs. This collaborative approach ensures that the product is developed with real-world user feedback, making it more user-friendly and effective.
Conclusion
In summary, the user interface of RELEX Solutions is characterized by its intuitive design, transparency, ease of configuration, and seamless AI integration. These features collectively enhance the overall user experience, making the system more efficient, trustworthy, and scalable for business needs.
RELEX Solutions - Key Features and Functionality
Overview
RELEX Solutions offers a comprehensive suite of AI-driven business tools that are designed to optimize supply chain and retail operations. Here are the main features and how they work, along with the benefits they provide:Integrated Retail and Supply Chain Planning
RELEX Solutions provides a unified platform that integrates retail and supply chain planning processes. This integration enables businesses to make strategic decisions that align supply and demand, production, merchandising, and operations. The platform breaks down communication barriers and data silos, providing enhanced visibility across the entire supply chain. This leads to more efficient and effective planning, synchronized across different departments and time horizons.Advanced AI and Machine Learning
The RELEX platform leverages advanced AI and machine learning technologies to drive analytics, forecasting, and optimization. Machine learning algorithms analyze vast amounts of data, including historical sales data and market trends, to generate accurate demand forecasts. These forecasts help businesses make informed decisions about inventory levels and product availability. The system continuously learns from new data inputs, adjusting its forecasting models to ensure accuracy and relevance.Specialized AI
RELEX employs specialized AI that focuses on specific tasks such as demand forecasting, inventory optimization, and supply chain efficiency improvements. This specialized AI uses optimization capabilities and machine learning to perform tasks with superhuman speed and accuracy. For example, it optimizes inventory levels, forecasts demand, and manages workforce and production planning with high precision.Generative AI (Gen AI) – Rebot
Rebot, the first supply chain gen AI assistant, is a key feature of RELEX Solutions. Built on OpenAI GPT-4 and RELEX’s retail and supply chain expertise, Rebot acts as a user’s trusted companion. It answers questions, explains complex functionalities, troubleshoots issues, and guides users to best practices. Rebot also directs users to learning materials and suggests recommendations to resolve exceptions and other potential issues. This tool has significantly increased productivity, with users reporting a 19% increase in 2023 and an estimated further 32% gain for 2024-2025.Data-Driven Decision Making
The RELEX platform analyzes vast amounts of data from various sources, including sales, inventory, and customer behavior. This analysis provides actionable insights that empower businesses to make informed decisions in real-time. The platform integrates all planning functions, pulling data from a single database for smoother data sharing and keener insights.Cloud Computing and Scalability
RELEX Solutions utilizes cloud computing to ensure scalability and real-time data processing. This allows the system to handle large volumes of data and scale to meet the needs of large retailers and manufacturers. Cloud infrastructure also enables collaboration and accessibility from anywhere in the world.Cross-Functional Collaboration
The RELEX platform fosters cross-functional collaboration by providing a single, secure, data-rich platform that unites AI capabilities across planning functions. This ensures seamless interaction between different planning layers and time horizons, enhancing decision-making and synchronizing operations across departments.Security and Data Control
Rebot and the RELEX platform ensure that customer data remains secure and under customer control. The system does not store or train on customer data, providing a secure environment for generating custom, company-specific insights.Future Development
RELEX is committed to ongoing enhancements, including advanced personalization features, deeper integration of Rebot into the RELEX suite, and expanding multilingual support to cater to a global customer base. This ensures that the platform remains at the forefront of retail technology innovation.Conclusion
In summary, RELEX Solutions integrates advanced AI, machine learning, and generative AI to provide a comprehensive and unified platform for optimizing supply chain and retail operations. This integration enhances decision-making, improves efficiency, and drives profitability for businesses. RELEX Solutions - Performance and Accuracy
When evaluating the performance and accuracy of RELEX Solutions in the business tools AI-driven product category, several key points stand out:
Forecast Accuracy
RELEX Solutions has demonstrated significant improvements in forecast accuracy for its clients. For instance, Smeding, a Dutch fruit and vegetable wholesaler, achieved a 4.5% improvement in weekly forecast accuracy across all products by implementing RELEX’s machine learning-based forecasting model. This upgrade, particularly focused on seasonality and event-based factors, has helped Smeding maintain high forecasting accuracy, already close to 90% before the upgrade.Operational Efficiency
RELEX Solutions also enhances operational efficiency through automation and advanced AI-driven supply chain management. SupplyHouse.com, an e-commerce leader, saw substantial reductions in user working time and improved operational efficiency after implementing RELEX. The company reduced split shipments, optimized inventory levels, and improved the primary fill rate, all of which were achieved through more accurate forecasting and efficient replenishment processes.Productivity and Decision-Making
The introduction of Rebot, RELEX’s Gen AI tool, has further enhanced productivity and decision-making capabilities. During its initial testing phase, Rebot showed a 19% increase in productivity in 2023, with estimates suggesting a further 32% gain for 2024-2025. Rebot successfully answered over 50,000 questions during the beta trial, demonstrating its effectiveness in transforming retail decision-making.Limitations and Areas for Improvement
Despite these achievements, there are some limitations and areas for improvement:High Dependency on Technology
RELEX Solutions requires continuous investment in software updates and hardware maintenance, which can account for over 20-30% of annual IT budgets. This high dependency on technology is a significant consideration for companies implementing these complex systems.Limited Market Presence
RELEX Solutions has a limited market presence in certain regions compared to larger competitors like SAP and Oracle. While RELEX operates primarily in Europe and North America, capturing about 15% of the global retail planning software market, its competitors dominate with larger market shares.Implementation Time and Costs
The implementation of RELEX Solutions can be lengthy, taking about 6-12 months, which is longer than some competitors. This extended timeframe can lead to delayed revenue realization and prolonged sales cycles. Additionally, the initial setup costs can range between $100,000 and $1 million, which can be prohibitive for smaller retailers.Training Requirements
The complexity of RELEX’s software necessitates extensive training for staff, which can be costly. Historical data indicates that companies may spend $5,000 to $20,000 per employee for training and support, adding significant expenses especially for smaller firms.Competitive Landscape
The retail planning software market is highly competitive, with other providers like SAP, Oracle, and Blue Yonder. This intense competition can lead to margin compression and price wars. Additionally, the need to keep pace with rapid technological advancements, particularly in AI and machine learning, is crucial to maintain market share. In summary, RELEX Solutions has shown strong performance in improving forecast accuracy and operational efficiency through its AI-driven tools. However, it faces challenges related to its high dependency on technology, limited market presence, lengthy implementation times, high costs, and the need for extensive staff training. Addressing these areas will be essential for RELEX to maintain and enhance its market standing. RELEX Solutions - Pricing and Plans
Pricing Structure of RELEX Solutions
When it comes to the pricing structure of RELEX Solutions, the available information is somewhat limited, but here are the key points that can be gathered:
Pricing Model
RELEX Solutions does not publicly disclose a detailed tiered pricing structure on their website. However, here are some general insights:
- Pricing Plans: There is no clear indication of multiple tiers or plans on the RELEX Solutions website. Instead, the focus is on the capabilities and benefits of their unified supply chain and retail planning solutions.
Cost
- Basic Plan: According to an external source, RELEX has a “Basic” plan that costs USD 3000 per year. However, this information might not be up-to-date or comprehensive, as it is not confirmed by the official RELEX Solutions website.
Features
- Key Features: The main features of RELEX Solutions include AI-driven price optimization, customizable pricing rules, optimized price recommendations, streamlined pricing processes, and scenario testing. These features are integrated with promotion planning and other supply chain solutions to provide a unified decision-making platform.
Deployment and Support
- Deployment Options: RELEX Solutions can be deployed as cloud-hosted, on-premise, or in a hybrid model.
- Support Options: They offer support through email, phone, and live chat, along with various training resources such as blogs, help guides, on-site training, webinars, and video guides.
Free Options
- There is no mention of any free plans or trials available for RELEX Solutions on the provided sources.
Given the lack of detailed pricing information on the official website, it is recommended to contact RELEX Solutions directly for a customized quote and to understand the specific features and costs associated with their solutions.
RELEX Solutions - Integration and Compatibility
Integration Overview
RELEX Solutions integrates its AI-driven platform seamlessly with various tools and systems, ensuring compatibility and efficiency across different platforms and devices. Here are some key points on how RELEX achieves this integration:Unified Data Platform
RELEX uses a unified data platform that combines the advantages of rapid transactional processing, significant data storage, and analytics capabilities. This platform, powered by Snowflake and an in-house embedded database, ensures maximum data processing and analysis at minimal cost. This setup allows for smooth data sharing and collaboration across the supply chain, eliminating data silos and enhancing interdepartmental decision-making.Integration with Industry-Leading Partners
RELEX collaborates with trusted partners like Microsoft to integrate the latest technological enhancements into its platform. This partnership enables customers to easily incorporate innovations into their daily processes, ensuring the platform remains adaptable and scalable.Cross-Functional Collaboration
The RELEX platform hosts all AI-supported planning functions, including supply chain planning, space and assortment planning, pricing, promotions, and more, all pulling from a single database. This single-source approach facilitates better visibility, collaboration, and accuracy across different departments and functions.Data Streaming and Real-Time Insights
RELEX utilizes Kafka, a data-streaming service, to deliver near-live data from across the supply chain. This allows teams to monitor, communicate, and analyze events in real-time, enabling smart and rapid responses to market changes.Scalable Architecture
The platform’s scalable architecture supports complex, multi-tier supply chains, enabling efficient planning, execution, and continuous improvement. This scalability ensures that the platform can adapt to the needs of various businesses, from retailers to manufacturers and wholesalers.Compatibility with Various Systems
RELEX integrates data across the entire supply chain and retail operations into a unified platform, providing comprehensive visibility and control. This integration is not limited to specific systems; it can incorporate data from suppliers, distribution centers, and retail stores, ensuring a cohesive and unified planning environment.User-Friendly and Adaptable
The RELEX platform is configured to meet specific business needs, allowing users to adapt the tool for their unique requirements. This adaptability ensures that the platform can be used effectively across different types of businesses and operational environments.Conclusion
In summary, RELEX Solutions ensures seamless integration and compatibility by leveraging a unified data platform, collaborating with industry-leading partners, facilitating cross-functional collaboration, providing real-time data insights, and offering a scalable and adaptable architecture. This comprehensive approach makes the RELEX platform highly effective and efficient for various business needs. RELEX Solutions - Customer Support and Resources
Customer Support Contact
For immediate assistance, RELEX customers can contact the support team via phone or email. Here are the contact details:- U.S.: 1-404-458-0238
- Europe: 358 (0) 20 743 5731
- Australia: 61 2 5759 8786
Support Resources
Online Support Tools
Customers can utilize various online tools to manage their support needs. For instance, they can create and track support calls using the support system, although specific details on this process are more aligned with the PTC integration for older RELEX products.Rebot – The Gen AI Assistant
One of the standout resources is Rebot, RELEX’s generative AI assistant. Launched in 2023, Rebot is integrated into the RELEX knowledge base and can answer general supply chain questions, provide solution-specific assistance, and fill knowledge gaps. Rebot has already demonstrated significant value by accelerating onboarding, improving daily operations, and enhancing the adoption and understanding of the RELEX solution. It continues to evolve with plans for deeper integration and advanced personalization features.Documentation and Guides
RELEX provides various documentation and guides to help customers get the most out of their platform. This includes access to learning materials and best practices through Rebot and other resources on the website.Software Downloads
Customers can download product releases and updates using the RELEX Software Download Tool, ensuring they have the latest versions of the software.Additional Resources
Training and Education
While specific details on training programs are not outlined, the integration of Rebot and other AI tools includes directing users to various learning materials for in-depth information on different topics. This helps in continuous learning and better adoption of the RELEX solution.Community and Support Articles
RELEX likely offers additional support articles and community resources, though these are not explicitly detailed. However, the presence of Rebot and other support mechanisms suggests a commitment to providing comprehensive support materials.Platform Integration and Data Management
The RELEX platform is designed for optimal performance and scalability, hosting all AI-supported planning functions for better visibility, collaboration, and accuracy. It integrates the latest technology, ensuring easy incorporation of innovations into daily processes. The platform also uses machine learning to address data quality issues, such as level shift detection and outlier detection, to improve forecasting and inventory management. By leveraging these resources, RELEX customers can ensure they are well-supported and equipped to maximize the benefits of their AI-driven supply chain and retail planning solutions. RELEX Solutions - Pros and Cons
Advantages of RELEX Solutions
RELEX Solutions offers several significant advantages that make it a valuable tool for businesses, particularly in the retail and supply chain sectors.Flexibility and Customization
RELEX is highly adaptable, allowing users to customize the platform to fit their specific business needs. This flexibility is appreciated by users who can configure the system to match their unique requirements without needing extensive IT support.Advanced AI Capabilities
The platform leverages specialized AI, including machine learning, mathematical optimization, and heuristics, to perform tasks such as demand forecasting, inventory optimization, and promotion planning with high accuracy and speed. This AI-driven approach helps in addressing specific industry challenges effectively.Integration and Data Management
RELEX integrates seamlessly with multiple data sources, providing a “one-stop-shop” for data management. It can consume big data quickly, produce reports, and auto-send them to others, making it easier for users to access and utilize their data.User-Friendly Interface
The software is praised for its ease of use and intuitive user interface. Both users and administrators find it easy to learn and navigate, even for those familiar with Excel.Exceptional Support
The support team at RELEX is highly regarded for their responsiveness and helpfulness during implementation and ongoing use. Users appreciate the quick turnaround and positive support experience.Automation and Efficiency
RELEX automates many processes, including purchasing and inventory management, allowing users to focus on more critical tasks. It also provides exception-based alerts to address outliers, saving time and improving efficiency.Transparency and Traceability
The platform offers transparent calculations and complete traceability of past results, making it easier for users to understand and trust the system’s outputs.Continuous Improvement
RELEX invests significantly in research and development (25-30% of revenue), ensuring the platform stays updated with the latest technological advancements and AI tools. This commitment helps customers stay competitive and adaptable to market changes.Disadvantages of RELEX Solutions
While RELEX offers many benefits, there are also some challenges and limitations to consider.High Flexibility Requires Strong Governance
The flexibility of the system requires a strong governance structure to maintain process control and best practices. This can be a challenge for some organizations.Data Quality Issues
Like any AI system, RELEX’s performance is dependent on data quality. Poor data can lead to inaccurate forecasts and other issues, although the platform uses techniques like level shift detection and outlier detection to mitigate these problems.Calendar Structure Limitations
Some users have reported an inability to change the calendar structure to match their company’s fiscal calendar, which can result in analyses not perfectly aligning with external analyses.Cryptic Help Files
Users have noted that the help files can be somewhat cryptic, making it difficult for new users to fully understand the system’s functionalities without additional support.Interface Issues
There are some minor interface issues, such as difficulties with small monitors/screens and the need for better column header handling. Users also suggest improvements like the ability to have multiple RELEX windows open simultaneously.Initial Trust Issues
Some customers have expressed initial skepticism about new functionalities due to past experiences where the presented features did not fully align with their reality. However, RELEX has been helpful in resolving these issues. By considering these pros and cons, businesses can make an informed decision about whether RELEX Solutions aligns with their needs and capabilities. RELEX Solutions - Comparison with Competitors
Unique Features of RELEX Solutions
- Specialized AI for Retail and Supply Chain: RELEX Solutions utilizes machine learning to forecast demand, optimize inventory levels, and improve supply chain efficiency. Their platform is specifically designed for retail and supply chain settings, offering highly accurate demand forecasting and inventory optimization.
- Generative AI Assistant: RELEX’s Rebot is the first generative AI assistant in the supply chain sector, enabling users to make data-driven decisions and gain deeper insights into their supply chain needs.
- Unified Planning Approach: The RELEX platform integrates various planning functions, providing a collaborative and unified planning approach with a shared pool of up-to-date data. This enhances supply chain visibility and planning accuracy.
- Strong R&D Focus: RELEX invests 29% of its revenue in research and development, ensuring continuous technological enhancements and innovations.
Competitors and Alternatives
ToolsGroup
- Supply Chain Planning and Optimization: ToolsGroup offers demand forecasting, operations planning, demand sensing, and data unification. It is a comprehensive solution for supply chain management, similar to RELEX but with a broader range of services.
HIVERY
- Hyper-Local Retail Assortment: HIVERY specializes in hyper-local retail assortment strategy simulation and optimization analytics. It uses machine learning to optimize product assortment at a local level, which is a more niche focus compared to RELEX’s broader supply chain solutions.
Nextail
- Cloud-Based Inventory Allocation: Nextail is a cloud-based platform that uses analytics and optimization algorithms to improve inventory allocation and store operations, particularly in the fast fashion industry. It offers B2B services to the retail industry globally.
Alloy
- Demand and Inventory Insights: Alloy provides a data platform that integrates point-of-sale, inventory, and supply chain data, offering real-time visibility into consumer demand and inventory for consumer brands. This is more focused on consumer goods rather than the broader retail and supply chain optimization offered by RELEX.
Quant
- Space Planning and Category Management: Quant is a cloud solution for managing retail spaces, product categories, and planograms. It offers smart automatic generation of planograms based on sales data, which is a specific aspect of retail management that RELEX may not cover as deeply.
Key Differences and Considerations
- Industry Focus: While RELEX is broadly focused on retail and supply chain optimization, competitors like HIVERY and Nextail have more specialized focuses (hyper-local assortment and fast fashion, respectively).
- Scope of Services: ToolsGroup and RELEX offer comprehensive supply chain planning and optimization, but ToolsGroup may provide a wider range of services. Alloy, on the other hand, is more specialized in demand and inventory insights for consumer goods.
- Technology Integration: RELEX’s integration with industry-leading partners like Microsoft and its use of generative AI set it apart in terms of technological advancements and user experience.
When choosing between RELEX and its competitors, it is crucial to consider the specific needs of your business. If you require a unified, AI-driven platform for broad supply chain optimization, RELEX might be the best fit. However, if your needs are more specialized, such as hyper-local retail assortment or fast fashion inventory management, competitors like HIVERY or Nextail could be more suitable.
RELEX Solutions - Frequently Asked Questions
Frequently Asked Questions about RELEX Solutions
What is RELEX Solutions and what does it offer?
RELEX Solutions is a provider of unified supply chain and retail planning solutions. The company offers a platform that integrates demand forecasting, merchandise planning, supply chain optimization, and operational execution to help retailers, wholesalers, and consumer packaged goods (CPG) manufacturers optimize their operations and improve efficiency across the entire value chain.How does RELEX use AI and machine learning?
RELEX utilizes specialized AI and machine learning to deliver highly accurate demand forecasting, inventory optimization, and supply chain efficiency improvements. Their AI systems are designed to excel in retail and supply chain settings, providing precise planning and reducing uncertainties. For example, their generative AI assistant, Rebot, helps users make data-driven decisions and gain insights into their supply chain needs.What are the key features of RELEX’s price optimization software?
RELEX’s price optimization software combines customizable pricing rules with AI forecasting to identify optimal prices. Key features include flexible rule setting for price strategies, optimized price recommendations using predictive analytics and price elasticity modeling, streamlined pricing processes, and scenario testing to evaluate the impact of price changes on sales and margins. This solution is unified with RELEX’s promotion planning capabilities to enhance transparency and decision-making.How does RELEX improve supply chain efficiency and reduce waste?
RELEX’s platform helps retailers and CPG companies increase product availability while minimizing excess stock and spoilage. By accurately forecasting demand and managing inventory levels, RELEX reduces waste and operational costs. For instance, RELEX has helped food retail customers cut their food waste by 10-40%, resulting in significant reductions in greenhouse gas emissions.What kind of support and implementation process does RELEX offer?
RELEX ensures smooth implementations with established processes that provide quick time to revenue. The company boasts a 100% referenceable customer base and over 500 successful implementations. RELEX also offers easy software upgrades with minimal IT involvement, ensuring fast ROI from new functionality. Their dedicated data science team and strong focus on customer success further support the implementation and ongoing use of their solutions.Can RELEX’s platform scale with my business needs?
Yes, the RELEX platform is highly scalable and configurable. It can grow and scale with your business to meet future needs through its configurable platform, ensuring seamless upgrades without the need for expensive and time-consuming software development projects.How does RELEX facilitate collaboration across the supply chain?
RELEX’s unified platform provides a cohesive, dynamic planning environment using near-live data, allowing for seamless collaboration across all parts of the supply chain. This integration enables teams to respond quickly to changes in demand, market trends, and supply chain disruptions, ensuring high product availability and customer satisfaction.What is the background and history of RELEX Solutions?
RELEX was founded in 2005 by three Finnish supply chain scientists: Mikko Kärkkäinen, Johanna Småros, and Michael Falck. The company’s goal is to make the consumer goods value chain more efficient, adaptive to change, and responsive to consumer demand. Today, RELEX is a global company with over 1800 employees in 21 countries.How does RELEX ensure data management and analytics?
RELEX’s data infrastructure offers scalable data storage, quick processing, and detailed analytics. The platform uses in-memory computing and in-database processing to manage massive data sets efficiently at minimal cost, providing on-demand results and supporting unified planning processes across the network.What kind of customer satisfaction and recognition has RELEX achieved?
RELEX has achieved high customer satisfaction, with a customer NPS of 61 and 100% customer referenceability. The company has been recognized as a leader in customer satisfaction for large vendors in the 2022 RIS report.Can RELEX help with environmental sustainability?
Yes, RELEX is committed to reducing waste and promoting sustainable practices. By optimizing demand forecasting and inventory management, RELEX helps its customers cut food waste significantly, which in turn reduces greenhouse gas emissions. For example, in 2024, RELEX helped food retail customers save an estimated 350 million kg of food waste, equivalent to more than 1.2M metric tons of CO2.