Slack - Detailed Review
Business Tools
Slack - Product Overview
Slack is a comprehensive communication and collaboration platform that serves as a central hub for teams and organizations to manage their work efficiently. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
Slack is designed to replace traditional email and other fragmented communication methods by providing a unified platform for real-time messaging, file sharing, and project management. It organizes conversations into channels, which can be created around teams, projects, or any other topic, making it easier for users to find and engage with the information they need.Target Audience
Slack’s target market is diverse and includes a wide range of businesses and teams. Its primary customer segments include:Small to Medium-sized Businesses
These organizations benefit from Slack’s affordability and scalability, which allows them to easily manage communication and collaboration.Large Enterprises
Slack caters to the complex communication needs of large companies with multiple teams and departments.Remote Teams
With the rise of remote work, Slack is a popular choice for teams working from different locations.Tech Companies
Tech-savvy teams in startups and established tech firms appreciate Slack’s integrations and customization options.Creative Agencies
Marketing firms, design studios, and advertising agencies use Slack to streamline communication and collaboration among creative teams.Key Features
Slack offers several key features that enhance collaboration and productivity:Collaboration
- Channels: Organize conversations around teams, projects, or topics.
- Slack Connect: Collaborate securely with partners and external organizations.
- Huddles: Engage in real-time voice or video conversations.
- Messaging and Clips: Share messages, audio, and video clips.
Project Management
- Canvas and Lists: Manage projects and to-dos within Slack.
- File Sharing: Share files and collaborate on documents.
- Prioritization: Align on priorities and manage tasks effectively.
Integrations
- Apps and Integrations: Connect with over 2,600 apps, including Google Drive, Office 365, and Salesforce, to streamline work and automate routine tasks.
- Workflow Builder: Build no-code automations to focus on high-value work.
AI Tools
- Slack AI: Summarize conversations, provide daily recaps, and find answers quickly using AI-powered search.
- Agentforce: Integrate with Salesforce to get personalized recommendations and automate tasks.
Slack - User Interface and Experience
User Interface Overview
The user interface of Slack, particularly in its latest design updates, is crafted to be intuitive, streamlined, and highly user-friendly, making it an excellent tool for business communication and collaboration.Streamlined View and Organization
Slack’s new interface introduces several dedicated views to help users stay organized and focused. The “Home” view serves as a central hub where you can see all your channels, direct messages, and apps in one place. This includes the ability to view channels from multiple workspaces without the need to toggle back and forth.Key Features of the New Interface
- DMs: A dedicated view for all your direct messages.
- Activity: A section for everything that needs your attention, such as mentions, threads, reactions, and app notifications.
- Later: A place to stash conversations and notifications you want to come back to, with the option to set reminders.
- More: Quick access to productivity tools like canvas, workflows, and apps.
Ease of Use
Slack is known for its ease of use, often compared to social messaging apps rather than traditional work software. The interface is simple and modern, with a visually vibrant design that makes it pleasant to use. Signing up and setting up your profile is straightforward, and the platform provides clear instructions and suggestions at every step.Navigation and Accessibility
The top bar features powerful search functionality, and your discussion channels and recent direct messages are easily accessible from the “Home” tab on the left sidebar. Users can customize their left sidebar with their preferred tools, and the platform offers features like keyboard shortcuts, screen reader support, and light and dark mode options, making it accessible and inclusive for everyone.Communication and Collaboration
Slack allows you to communicate with individuals or multiple team members through direct messages or dedicated channels for different topics, projects, or teams. Channels can be public or private, and with Slack Connect, you can even create shared channels with people from outside your company. The platform also supports threads within channels, which helps keep discussions organized and reduces clutter.AI Integration
Slack has integrated AI tools that enhance the user experience. These tools include AI-powered search, conversation summaries, and recaps, which help users quickly find and prioritize important information. The AI is seamlessly integrated into the platform, making it easy to use without needing to switch between different apps or browser tabs.Additional Features
Other notable features include:Huddles
Voice and video calling that can be initiated with a single click, allowing for quick and spontaneous discussions. Huddles also support screen sharing and captions for audio, enhancing accessibility.Canvas
A digital whiteboard for real-time collaboration, brainstorming, and co-editing. It offers ready templates and flexible formatting options.Automations and Integrations
Slack’s workflow builder allows you to automate routine tasks and integrate with over 2,000 other apps, streamlining your work processes.Overall User Experience
The overall user experience of Slack is highly positive. The platform is easy to use, even for less tech-savvy users, and it promotes collaboration and productivity. The new interface updates aim to keep users focused and organized, while the various features and integrations make it a versatile tool for different business needs. However, there are some minor limitations, such as the inability to record huddles and the restriction of huddles to 50 people, but these do not significantly detract from the overall experience. Slack - Key Features and Functionality
Slack: A Comprehensive Business Communication and Collaboration Platform
Channels and Collaboration
Slack organizes communication into channels, which are easy to create and can be centered around teams, projects, or any other topic. This feature allows for real-time collaboration with transparent conversations, ensuring that all relevant information is accessible in one place.Voice and Video Calls
Slack’s VoIP calling feature enables users to make voice and video calls directly from the platform. This is especially useful for urgent updates or when screen sharing is necessary, facilitating efficient communication regardless of the team’s physical location.File Sharing and Integrations
Slack allows seamless file sharing and integrates with over 2,600 other services, including Google Drive, Office 365, Asana, Trello, Jira, and more. These integrations help keep the team updated and avoid context-switching by notifying the team about tasks and activities within the respective tools.AI-Powered Features
Slack AI
Slack AI is a significant addition to the platform, offering several AI-driven features:- Conversation Summaries and Recaps: Slack AI can summarize conversations in channels and huddles, providing daily recaps and key takeaways. This helps users quickly catch up on important information and action items, even if they missed the meeting.
- Huddle Notes: When invited to a huddle, Slack AI captures key takeaways, action items, and files shared, organizing them into a transcript and notes that can be viewed by anyone in the channel or direct message.
- AI-Powered Search: This feature allows users to quickly find and prioritize important information using AI-driven search capabilities.
- Workflow Builder: Slack AI’s Workflow Builder generates workflows with simple conversational prompts, enabling users to automate tasks easily.
Agentforce
Agentforce integrates CRM data from Salesforce directly into Slack, allowing users to track progress, share knowledge, and support customers without leaving the platform. It also provides personalized recommendations for next steps on opportunities and generates email drafts and action plans.Security and Compliance
Slack AI runs on Slack’s trusted infrastructure, adhering to the same security practices and compliance standards as Slack. The large language models are hosted within Slack’s AWS virtual private cloud, ensuring that customer data remains in-house and is not shared with LLM providers or used to train large language models.Mobile Apps and Customization
Slack offers mobile apps, ensuring users can stay connected and work efficiently from anywhere. The platform also allows for customization, enabling teams to tailor the experience to their specific needs.Salesforce Integrations
Slack integrates seamlessly with Salesforce, bringing CRM data into corresponding Slack channels. This allows users to securely edit and update CRM data directly in Slack, eliminating the need for duplicate information in multiple systems. Metadata is automatically mapped between Slack and Salesforce, adhering to the record permissions assigned in Salesforce. These features collectively make Slack a powerful tool for business communication and collaboration, especially with the integration of AI capabilities that streamline workflows, enhance productivity, and keep teams well-informed and connected. Slack - Performance and Accuracy
Performance
Slack’s performance is significantly enhanced by its integration of AI tools. For instance, Slack AI can instantly summarize conversations in channels and huddles, provide daily recaps, and find answers and information quickly, saving users an average of 97 minutes per week. The platform also offers advanced analytics through tools like Worknet’s Slack Analytics, which provides comprehensive engagement and productivity metrics. This includes tracking first response time, resolution time, and message volume in specific channels, helping teams identify areas for improvement and optimize their performance. For sales teams, Slack Sales Elevate streamlines the deal logging process, ensuring pipeline data is accurate and up-to-date. This helps teams save time and close deals faster, with over 80% of sales managers reporting that it helps them stay updated on deals.Accuracy
Slack’s AI tools are built to provide accurate and reliable information. The Slack AI system searches public conversations and shared files to find exact information, ensuring that the data provided is accurate and relevant. Worknet’s Slack Analytics guarantees 100% accuracy in its real-time insights into Slack workspace activity, reducing any misunderstandings between teams. This consistency in data is a significant benefit, especially when compared to other third-party tools that may not offer the same level of accuracy.Limitations and Areas for Improvement
Despite its strong performance and accuracy, there are some limitations and areas where Slack could improve:Information Overload and Notification Fatigue
Users can experience information overload and notification fatigue, which can distract them from their actual work and reduce productivity. Implementing better notification management and channel organization practices can help mitigate this issue.Channel Confusion and Naming Inconsistencies
As the number of channels grows, it can become challenging to navigate and find the right place for discussions. Establishing clear naming conventions for channels and regularly reviewing and cleaning up inactive channels can help.Privacy Concerns
Inappropriate use of private channels can create information silos, hindering transparency and collaboration. Ensuring proper use of private channels and maintaining transparency within the organization is crucial.Training Gaps
There may be a need for better training on how to effectively use Slack’s features, especially for new users. Providing comprehensive training resources can help bridge this gap. In summary, Slack’s AI-driven tools significantly enhance its performance and accuracy, making it a valuable tool for business teams. However, addressing issues like information overload, channel confusion, and privacy concerns can further optimize its use and ensure maximum productivity. Slack - Pricing and Plans
Plans and Pricing
Free Plan
- This plan is free forever and supports unlimited users.
- It includes unlimited messaging, but with a 90-day limit on message and file history. Any content older than 90 days is archived and inaccessible.
- External guests can only participate in one-on-one discussions.
- Video calls are restricted to one-on-one “huddles” with up to two participants.
- You can integrate up to 10 apps.
- Standard support is available, but it is not 24/7.
Pro Plan
- The Pro plan costs $8.75 per user per month if billed monthly, or $8.25 per user per month if billed annually.
- It includes unlimited message history, so you can search and view all your messages and files.
- Video calls can support up to 50 participants.
- You can create Slack Connect channels for messaging with external partners.
- Unlimited app integrations are allowed.
- The Workflow Builder and custom workflow steps are available.
- Standard support is provided.
Business Plan
- The Business plan costs $15 per user per month if billed monthly, or $12.50 per user per month if billed annually.
- This plan includes all the features from the Pro plan.
- Additional features include data exports for all messages, SAML-based single sign-on (SSO), and custom retention policies for messages and files.
- It offers 24/7 support with a 4-hour first response time.
- There is a 99.99% guaranteed uptime SLA.
Enterprise Grid Plan
- The Enterprise Grid plan is priced upon request and is designed for large enterprises.
- It includes all the features from the Business plan.
- Additional features include unlimited workspaces, a built-in employee directory, HIPAA compliance, and 24/7 priority support.
Key Features by Plan
Security and Compliance
- All plans include data encryption at rest and in transit, two-factor authentication, and OAuth with Google.
- The Business and Enterprise Grid plans offer SAML-based SSO.
Integrations and Workflow
- The Free plan allows up to 10 app integrations.
- The Pro and Business plans offer unlimited app integrations and the Workflow Builder with custom workflow steps.
Support and Uptime
- The Free plan has standard support.
- The Pro and Business plans offer 24/7 support, with the Business plan having a 4-hour first response time.
- The Business and Enterprise Grid plans have a 99.99% guaranteed uptime SLA.
By choosing the right plan, you can ensure that your team has the necessary features to communicate effectively and manage their workflows efficiently.
Slack - Integration and Compatibility
Slack: A Versatile Communication Platform
As a versatile and integrated communication platform, Slack offers a wide range of integrations with various business tools, enhancing productivity and streamlining workflows across different departments.
Integrations with Other Tools
Slack integrates seamlessly with a multitude of third-party apps and services, allowing users to centralize their workflows and access multiple tools from a single platform. Here are some key categories and examples of integrations:
- Project Management: Slack can be integrated with tools like Jira, Asana, Miro, and Notion, enabling teams to update tasks, track progress, and manage projects directly within Slack.
- Customer Support: Integrations with customer support apps such as Salesforce Service Cloud, Zendesk, and Freshdesk allow teams to manage tickets and communicate with customers without leaving Slack.
- CRM Systems: Slack connects with CRM platforms like Salesforce Sales Cloud, HubSpot, and ZoomInfo, providing access to customer data and updates on leads and deals.
- Developer Tools: Integrations with GitHub, GitLab, PagerDuty, and AWS Chatbot facilitate collaboration on code, review of pull requests, and issue tracking directly from Slack.
- File Management: Slack can be enhanced with file management systems like Box, Google Drive, and Dropbox for easy file access and sharing.
Automation and Custom Apps
Slack’s Workflow Builder allows users to create automations that connect various apps, eliminating the need for manual tasks. For example, you can automate tasks such as adding a row to a Google Sheet or creating a record in Salesforce without any coding.
Additionally, users can build custom apps using Slack APIs to fit their specific needs. With over 2,600 apps available in the Slack Marketplace, teams can find and integrate tools that align with their workflows.
AI Integrations
Slack is also integrating AI capabilities to enhance productivity. For instance, the native AI integration with Einstein Copilot for Salesforce CRM empowers employees to leverage AI within their workflows. Moreover, customers have already built over 13,400 AI custom internal Slack apps, and the partner ecosystem continues to integrate AI into various Slack apps.
Compatibility Across Platforms and Devices
- Desktop: Slack supports MacOS 12 or above, Windows 11 version 21H2 or above, Windows Server 2016, and Linux distributions like Ubuntu LTS releases 20.04 or above and Red Hat Enterprise Linux 9.0 or above. The app version must be 4.37 or above.
- Mobile: Slack supports iOS and Android devices with specific app versions. For example, iOS versions 24.02.40 and above, and Android versions with corresponding support cycles.
- Browsers: Slack supports various browsers, with support cycles typically lasting 12-18 months from the release date.
Managing Integrations
Managing Slack integrations is straightforward. Users can find and install apps from the Slack Marketplace, configure settings and permissions, and remove integrations as needed. Regular reviews of installed apps help keep the workspace efficient and clutter-free.
Conclusion
In summary, Slack’s extensive integration capabilities and broad compatibility make it a central hub for collaboration, communication, and productivity, allowing teams to work more efficiently across various tools and platforms.
Slack - Customer Support and Resources
Integrated Ticketing and Knowledge Base
Slack can be integrated with various ticketing systems such as Jira Service Management (JSM), Salesforce, Zendesk, and Freshdesk. Tools like Enjo and ClearFeed allow you to consolidate incoming customer support requests into a dedicated Slack channel, known as a Triage Channel. This integration enables support agents to manage requests directly within Slack, reducing the need to switch between different platforms. For example, Enjo’s integration with Jira allows customers to create Jira requests with a single click from within Slack, and any updates in Jira are automatically reflected in the Slack channel.
Knowledge Base Integration
To reduce the time spent on repetitive questions, you can integrate Slack with your knowledge base using tools like Enjo. This integration allows customers and support agents to access answers to common questions directly within Slack, without needing to leave the platform. This approach minimizes the need for human intervention in responding to frequent queries.
Community Workspaces and Customer Engagement
Slack enables the creation of dedicated community workspaces where customers and support teams can collaborate. These channels facilitate transparency, direct customer interaction, and feedback. Customers can receive responses from other customers, and you can share links to blog posts, product pages, and other resources to engage prospects and existing customers.
Automated Responses and Triage Processes
Tools like ClearFeed and Enjo offer automated answering modules that can respond to customer requests by searching existing knowledge bases and documentation. This helps in triaging customer requests efficiently, ensuring that support and product teams focus on core responsibilities rather than dealing with a high volume of direct customer communication.
Organized Channels and Guidelines
To keep customer conversations organized, you can create dedicated channels based on customer accounts, query types, or themes. Automated welcome messages can explain how to log issues, expected response times, and other useful tips. Clear guidelines and organized channels help your team prioritize support requests more efficiently.
AI-Powered Tools
Slack’s AI capabilities can summarize conversations, provide daily recaps, and find answers quickly. AI tools integrated into Slack, such as those from the Slack Marketplace, can access CRM data and provide faster, more comprehensive responses. For instance, Slack AI can run on Slack’s trusted infrastructure, ensuring data security and compliance standards.
Service Level Agreements (SLAs) and Performance Metrics
Tools like ClearFeed help in setting up Service Level Agreements (SLAs) and configuring business hours with automatic responses. This ensures that customer queries are acknowledged even during non-business hours. You can also track vital service metrics such as request volume, response times, and SLA breaches to evaluate your support team’s performance.
Proactive Communication
Slack is excellent for proactive communication, such as sharing release notifications, maintenance updates, and event invitations. This keeps customers informed and engaged with the evolution of your service or product.
By leveraging these features and integrations, you can significantly enhance your customer support operations on Slack, ensuring efficient, organized, and responsive support experiences.
Slack - Pros and Cons
When Considering Slack as a Business Tool
When considering Slack as a business tool, especially with its AI-driven features, it’s crucial to weigh both the advantages and the disadvantages.
Advantages
Enhanced Collaboration
Slack facilitates real-time communication, enabling teams to collaborate seamlessly. Features like instant messaging, file sharing, and threaded conversations streamline teamwork and foster productivity.
Integration Capabilities
Slack integrates with many tools and services, allowing teams to bring their workflows together. This includes project management tools, customer support platforms, and more, which enhances efficiency and eliminates the need to switch between multiple applications.
AI-Powered Features
Slack’s AI capabilities, such as AI-powered search, conversation summaries, and recaps, help teams find and prioritize important information quickly. Users can search in natural language to find specific information, and AI can summarize channels and threads to keep team members updated.
Organized Information
Slack provides a centralized platform for discussions, file storage, and knowledge sharing. Messages are organized into channels, making it easier to locate information and keep track of ongoing projects.
Workflow Automation
AI-powered systems in Slack can automate mundane tasks such as scheduling reminders and organizing documents, allowing team members to focus on high-value strategic activities.
Advanced Search Functionality
Slack’s AI search capabilities understand context and return the most relevant information, making it easier for teams to find what they need quickly.
Disadvantages
Information Overload
One of the significant drawbacks of Slack is the potential for information overload. With numerous channels, messages, and notifications, important messages can easily get lost, and teams may struggle to catch up with key discussions.
Learning Curve
Slack has a learning curve, especially for new users. Setting up the app integrations, channel setup, and managing advanced features like automation and custom workflows can be challenging and may require training.
Performance Inconsistency
There is a noticeable difference in performance between Slack’s desktop and mobile versions. The mobile app can be laggy, unresponsive, and sometimes crashes or freezes, which can be frustrating for teams relying on real-time communication.
Pricing Concerns
As teams grow, the cost of premium Slack plans can increase significantly, which might overshadow the benefits for companies on a tight budget.
Dependency on Connectivity
Slack heavily relies on an internet connection, making it less suitable for teams working in remote areas or facing network issues. Lack of connectivity can hinder communication and collaboration.
Distractions
Constant notifications and messages can create distractions and hinder deep work, making it challenging to maintain focus on tasks.
By considering these points, businesses can make an informed decision about whether Slack aligns with their communication and collaboration needs.
Slack - Comparison with Competitors
When Comparing Slack to Its Competitors
In the business tools and AI-driven product category, several unique features and potential alternatives stand out.Slack’s Unique Features
Slack is renowned for its comprehensive integration with a vast array of third-party apps, making it highly versatile for various business needs. Here are some of its standout features:- AI-Powered Tools: Slack AI offers advanced capabilities such as AI-powered search, conversation summaries, and daily recaps, which help users find information quickly and stay updated on important discussions.
- Extensive App Ecosystem: Slack has a large marketplace with numerous integrations, allowing users to connect their existing systems and enhance workflows.
- Security and Compliance: Slack adheres to strict security practices and compliance standards, ensuring that customer data remains secure and is not used to train large language models.
Alternatives and Their Unique Features
Lark
Lark is a strong competitor to Slack, offering a unified workspace with integrated tools like auto-translation, meeting scheduling, and unlimited chat history, all available in its free plan. Key features include:- Integrated Platform: Lark combines chat, document review, meeting scheduling, and live notifications within a single platform.
- Community Engagement: Lark allows for the creation of topic groups and controlled posting permissions to ensure optimal engagement and content moderation.
Google Chat
Google Chat is ideal for Google Workspace users, offering seamless integration with other Google services. Its unique features include:- Unlimited Message History: Unlike Slack’s limited plan, Google Chat provides unlimited message history.
- AI-Powered Suggestions: Google Chat leverages Google’s AI for smart suggestions, event summaries, and reminders.
- Integration with Google Workspace: It integrates well with other Google tools, making it a unified workflow solution for users already familiar with the Google ecosystem.
Microsoft Teams
Microsoft Teams is a popular choice for large enterprises, especially those already using Office 365. Its unique features include:- Seamless Integration with Office 365: Teams integrates well with other Office 365 apps and supports third-party plug-ins.
- Cloud Recording: It offers cloud recording with automatic transcription and time coding, which is particularly useful for meetings.
Rocket.Chat
Rocket.Chat is an open-source alternative that offers significant customization and security features. Key highlights include:- Self-Managed Hosting: It provides the option for self-managed hosting, which is crucial for businesses requiring greater data security.
- Real-Time Translation and E2E Encryption: Rocket.Chat includes features like real-time translation, live chat clients, and end-to-end encryption.
Telegram
Telegram is known for its security and privacy features, making it a compelling choice for companies emphasizing secure communication. Its unique features include:- Secret Chats: Telegram offers end-to-end encryption for secure conversations.
- Large Groups: It supports groups with up to 200,000 members, making it suitable for large communities.
Mattermost
Mattermost is an open-source platform specifically designed for software engineers and tech-focused teams. Its unique features include:- Self-Hosted Option: Mattermost provides a self-hosted option, which is ideal for individuals requiring greater data security.
- Customizable Checklists (Playbooks): It offers pre-made, customizable checklists to help teams organize their work efficiently.
Considerations for Choosing an Alternative
- Integration Needs: If you are deeply embedded in the Google ecosystem, Google Chat might be the best choice. For those using Office 365, Microsoft Teams could be more suitable.
- Security Requirements: For businesses needing high levels of security and customization, Rocket.Chat or Mattermost might be better options.
- User Interface and Ease of Use: If you prefer a more user-friendly interface similar to social media, Workplace by Meta could be a good alternative.
- Cost and Storage: Lark offers a free plan with unlimited chat history and 13 products, making it an attractive option for small teams.
Slack - Frequently Asked Questions
Frequently Asked Questions about Slack
What are the main pricing plans for Slack and what do they include?
Slack offers several pricing plans, each with different features and pricing. Here’s a brief overview:- Free Plan: Includes unlimited users and direct messaging, creation of channels, 90 days of message history, and up to 10 app integrations. However, it lacks group audio and video meetings and has limited integrations.
- Pro Plan: Costs $7.25 per user per month (billed annually) or $8.75 per user per month (billed monthly). It includes unlimited message and file history, unlimited integrations, and features like automated workflow builder and 24/7 support.
- Business Plan: Costs $12.50 per user per month. This plan adds more advanced features such as guaranteed uptime, data exports for all messages, and more extensive customizations.
- Enterprise Grid: Pricing is not publicly available, but it is designed for large enterprises with complex needs and includes advanced security, compliance, and support features.
What communication features does Slack offer?
Slack is known for its comprehensive communication tools. These include:- Basic instant messaging
- Voice messages
- Video calling
- Huddles for team gatherings
- Public and private channels
- Direct messages
- Communication with people outside your organization via Slack Connect.
How does Slack’s AI tool work?
Slack AI is integrated directly into the platform and offers several features:- It can summarize conversations in channels and huddles.
- It provides daily recaps of important channels.
- It can find answers and information quickly by searching public conversations and shared files.
- It takes notes during huddles to help you stay in the moment.
- It runs on Slack’s trusted infrastructure, ensuring data security and compliance.
Can Slack be used for project management?
Yes, Slack has several features that make it useful for project management:- You can create channels around teams, projects, or specific topics.
- It includes tools like Kanban boards, lists, calendars, timelines, and Gantt charts.
- You can integrate apps like Asana, Trello, and other project management tools.
- The platform supports workload planning, dependency management, and native scrum management.
What kind of integrations does Slack offer?
Slack allows you to integrate a wide range of third-party apps to enhance its functionality. These integrations include:- Over 2,600 apps such as Google Drive, Office 365, and more.
- Workflow Builder to automate routine tasks.
- Integrations with Salesforce to bring insights directly into Slack.
- Apps like Adobe Express, Asana, Box, and others available in the Slack Marketplace.
How does Slack handle data security and compliance?
Slack prioritizes data security and compliance:- Slack AI runs on Slack’s trusted infrastructure within AWS virtual private cloud, ensuring data remains in-house.
- Slack does not share customer data with large language model providers and does not use customer data to train large language models.
- The platform upholds security practices and compliance standards expected by customers.
What kind of support does Slack offer?
Slack provides various support options:- Free plan users have access to basic support.
- Pro plan users get 24/7 support.
- Business and Enterprise Grid plans offer priority 24/7 support.
- Additional resources include tutorials, knowledgebase, forum, live chat, and phone support.
Can I use Slack for free, and what are the limitations?
Yes, you can use Slack for free, but there are several limitations:- The free plan includes unlimited users and direct messaging, but only 90 days of message history.
- It allows up to 10 app integrations but lacks group audio and video meetings.
- It is suitable for small to medium businesses with basic collaboration needs and budget constraints.
How can I save time using Slack AI?
Slack AI can help you save time in several ways:- It can summarize conversations in channels and threads, catching you up instantly.
- It provides daily recaps of your most important channels.
- It can take notes during huddles, allowing you to stay focused on the conversation.
- On average, users can save around 97 minutes per week using Slack AI.
Is Slack available on multiple platforms?
Yes, Slack is available on various platforms:- Web app
- Windows
- MacOS
- Android
- iOS