UJET - Detailed Review
Business Tools
UJET - Product Overview
Overview
UJET is an innovative cloud-based contact center platform that leverages AI and advanced technologies to transform customer service operations. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
UJET’s primary function is to provide a modern, scalable, and secure contact center solution that integrates AI, machine learning, and advanced analytics to enhance customer engagement and operational efficiency. The platform aims to deliver seamless, personalized customer experiences across various channels, including voice and messaging.Target Audience
UJET caters to a diverse range of businesses, including:Enterprise Businesses
Large corporations needing scalable and customizable contact center solutions.Startups and Small Businesses
Emerging companies seeking cost-effective and efficient customer support management.E-commerce Companies
Online retailers requiring flexible and reliable contact center platforms.Technology Companies
Software companies, SaaS providers, and tech startups needing modern and integrative contact center solutions.Healthcare Organizations
Hospitals, clinics, and healthcare providers that require secure and compliant contact center platforms.Key Features
Intelligent Conversational AI
UJET’s Virtual Agent uses conversational AI to provide natural, human-like conversations across voice and messaging channels. This AI analyzes context and sentiment in real-time to offer a more personalized customer experience and efficient issue resolution.Personalized Routing
The platform combines historical customer data and real-time context to predict intent and inform routing, ensuring that important customers quickly reach the appropriate agents with minimal friction.Automatic Ticket Management
UJET automates the creation, searching, and updating of CRM records, reducing agents’ after-call work and ensuring that SLA targets are met while maintaining a clear audit trail of the customer journey.AI-Modeled Interaction Design
Using conversational AI, topic modeling, and machine learning, UJET helps identify common customer needs and pain points. This allows businesses to automate support requests effectively and design solutions to resolve friction points efficiently.Multi-Cloud Redundancy
UJET offers a unique multi-cloud architecture with redundancy between AWS and GCP, ensuring 100% guaranteed uptime and enhanced security by minimizing the storage of Personally Identifiable Information (PII) within the platform.Advanced Analytics and Integration
The platform provides powerful analytics capabilities and integrates seamlessly with existing systems, enabling businesses to create intelligent workflows, unify data, and make it actionable for a superior customer experience. Overall, UJET is a comprehensive solution that combines advanced AI, analytics, and multi-cloud redundancy to enhance customer service operations and drive operational efficiencies. UJET - User Interface and Experience
User Interface of UJET
The user interface of UJET, an AI-driven contact center platform, is designed with a focus on simplicity, efficiency, and user-friendly interactions.
Ease of Use
UJET is praised for its ease of use, with users highlighting that it is “very easy to navigate” and “a friendly user tool”. The platform’s interface is intuitive, making it accessible even for those who are not highly tech-savvy. The ease of setup is also a notable feature, with a high rating of 96% compared to the average of 87%.
Visual and Interactive Elements
UJET’s Visual Interactive Voice Response (IVR) system is a key component of its user interface. This system allows customers to interact through a touchscreen interface within an app, rather than listening to traditional voice prompts. This approach reduces customer frustration and makes the experience more engaging and efficient.
Integration and Accessibility
The platform seamlessly integrates with leading CRM systems and can even work with custom or homegrown CRMs, ensuring that customer data is unified and easily accessible. This integration enables agents to have all the necessary information at their fingertips, enhancing the overall user experience.
Real-Time Interactions and Automation
UJET’s interface supports real-time interactions, allowing customers to share photos, videos, and other media directly with agents. This feature helps agents resolve issues faster by providing a clearer understanding of the customer’s perspective. Additionally, the platform’s automation capabilities, such as automatic ticket management and dynamic routing, reduce the workload for agents and enhance the efficiency of customer interactions.
Feedback and Optimization
Users can easily monitor performance and make dynamic changes to the IVR, queue settings, and routing logic in real-time. This flexibility allows businesses to optimize their customer experience continuously without needing complex programming.
Minor Issues
While the overall user experience is positive, some users have reported minor issues such as occasional loading delays or invasive pop-ups, particularly after outbound calls. However, these issues are generally seen as minor and do not significantly impact the overall usability of the platform.
Conclusion
In summary, UJET’s user interface is characterized by its simplicity, ease of use, and effective integration of various communication channels. It provides a seamless and efficient experience for both customers and agents, making it a valuable tool in the business tools AI-driven product category.
UJET - Key Features and Functionality
UJET Overview
UJET is a cloud-based contact center platform that integrates advanced AI and various features to enhance customer service and agent performance. Here are the main features and how they work:Smartphone Functionality and Multi-Channel Support
UJET allows customers to connect with support agents through multiple channels, including chat, voice, text, video, and images. This smartphone-era functionality enables users to access support anytime and anywhere, improving the overall customer experience.Interactive Voice Response (IVR) and Intelligent Call Routing
UJET supports unlimited IVR queues and intelligent call routing (ICR) rules, which direct callers to the right agents or self-service options. This feature includes advanced call management (ACM) like transfer and muting, and local language support. Supervisors can adjust and create queues in real-time and track agent performance and customer calls.Messaging Channels
The platform offers Webchat, SMS, and in-app chat, allowing agents to engage with multiple customers simultaneously using messaging shortcuts or preset messages. Customers can send photos and videos to agents, and supervisors can prioritize incoming requests and track metrics in real-time.UJET Mobile SDK
The UJET mobile SDK integrates with mobile applications, supporting iOS and Android devices. It allows customers to share photos and videos in real-time and includes authentication features like facial recognition and fingerprint scanning. The SDK processes user data during conversations and deletes it afterward, ensuring compliance with data privacy regulations.AI-Driven Features
Intelligent Agent Assist
This feature uses AI to assist live agents with response suggestions, real-time sentiment analysis, and surfacing useful articles and FAQ answers. It also automates after-call tasks such as transcribing and summarizing conversations, freeing agents to handle more customers.Automated Ticket Management
AI is used to automate ticket management, reducing the workload on agents and ensuring that customer issues are addressed efficiently.Virtual Agents
UJET employs virtual agents powered by AI to handle routine customer inquiries, freeing human agents to focus on more complex issues.Personalized Routing
AI-driven routing ensures that customers are directed to the most appropriate agents based on their needs and the agents’ expertise, enhancing the customer experience.Integration with CRM and Other Platforms
UJET integrates seamlessly with CRM solutions like Salesforce, Zendesk, and Microsoft Dynamics, as well as with ServiceNow for enterprise service management. This integration allows for real-time data exchange, automated record updates, and a unified view of the customer across all channels.Customizable Surveys and Feedback
The platform allows businesses to create customized surveys for customer satisfaction and Net Promoter Score (NPS) feedback. This helps in gathering useful feedback and improving the customer experience across various touchpoints.Local Agent Adapter and Multi-Language Support
UJET supports multiple languages and locales, enabling agents to set up support locations worldwide with local phone numbers and localized platform examples. It offers menus in over eleven international languages, making it easier for global operations.Enhanced Reporting and Real-Time Monitoring
The platform provides real-time dashboards for monitoring alerts and historical data reporting. Agents can create reports on average time, activity, and other metrics, and track messaging quality and status in real-time.Wait Time Text Prompts
This feature allows customers to send information related to their call while waiting to connect with support agents, enhancing the efficiency of the support process.Inactive End-User Chat
This feature helps agents manage idle chats by customizing the time they can remain online without receiving feedback, ensuring that agents are utilized efficiently.Conclusion
By integrating these features, UJET provides a comprehensive and AI-driven contact center solution that enhances both the customer and agent experience, making it an ideal choice for businesses seeking to improve their customer service operations. UJET - Performance and Accuracy
Evaluating UJET’s Performance and Accuracy
Evaluating the performance and accuracy of UJET in the business tools AI-driven product category reveals several key strengths and some areas for potential improvement.
Performance
UJET’s performance is marked by several significant advantages:
Omnichannel Integration
UJET seamlessly integrates various communication channels such as texting, calling, using an app, or online chatting into a single system. This ensures customers do not have to repeat themselves, and agents can handle requests efficiently.
AI-Powered Intelligence
UJET utilizes artificial intelligence (AI) to assist agents in working more efficiently. Features like real-time sentiment analysis and predictive insights enable agents to anticipate customer needs and resolve issues promptly.
Cloud-Native Scalability
Operating in the cloud, UJET scales with the business, whether it’s expanding to new markets or managing seasonal spikes in customer support. This adaptability ensures continuous service without disruptions.
Agent-Centric Tools
UJET provides agents with intuitive tools, guided workflows, and immediate access to contextual data, reducing stress and enhancing productivity. This includes features like fingerprint verification, photos, videos, or screenshots with just a click of a button.
Accuracy
The accuracy of UJET’s systems is supported by several key features:
Advanced Reporting and Analytics
UJET’s Enhanced Reporting Suite offers both standard and advanced analytics, providing real-time and historical views of key metrics. This includes pre-built dashboards, detailed data views, and AI-powered analysis to uncover patterns and trends in the data.
Quality Assurance
The partnership with Observe.AI enhances UJET’s ability to analyze 100% of voice interactions, automatically evaluate call quality, and provide insights into customer sentiment and potential compliance or fraud issues. This ensures high accuracy in quality assurance and coaching workflows.
Customer Satisfaction Metrics
Companies using UJET have reported significant improvements in customer satisfaction metrics. For example, Zettle by PayPal saw a 10% increase in CSAT scores, and Capital on Tap raised its CSAT rating from 4.4 to 4.6.
Limitations and Areas for Improvement
While UJET offers a comprehensive suite of features, there are a few areas where improvements could be considered:
Implementation and Onboarding
Although UJET is known for smooth implementation processes, as seen with Capital on Tap, any technical issues or outages can impact performance. Ensuring seamless communication during such events, as demonstrated by UJET’s CEO during an outage, is crucial but may still pose challenges.
Geographical Expansion
While UJET has plans for expansion, particularly noted in their 2018 plans for Europe, the pace and success of such expansions can vary. Ensuring consistent service quality across different regions is essential.
Continuous Innovation
The fast-paced nature of AI and cloud technologies means that UJET must continuously update and innovate its features to stay ahead. Integrating new technologies and maintaining partnerships, like the one with Observe.AI, is vital for ongoing improvement.
In summary, UJET’s performance and accuracy are highly regarded due to its advanced AI capabilities, omnichannel integration, and cloud-native scalability. However, it is important for UJET to maintain a focus on seamless implementation, consistent service quality across different regions, and continuous innovation to address any potential limitations.
UJET - Pricing and Plans
UJET Pricing Plans Overview
UJET offers a variety of pricing plans and packages designed to cater to different business needs, particularly in the contact center and customer service sector. Here’s a breakdown of their main plans and the features included in each:
Basic Plan
- Features:
- Voice (PSTN)
- Standard Reporting & Dashboards
- CRM Adapters
- Web SDK
- Standard Support
- Single Sign-On
- Optional Add-Ons:
- Chat Channel
- SMS Channel
- Secure Payments
- Email Channel
- Pricing:
- The cost for the Basic plan is around $65 per user per month for small and medium businesses (SMBs).
- For larger deployments, the cost can be estimated as $78,000 for 100 users over a 12-month contract.
Pro Plan
- Features:
- Includes all features from the Basic plan plus:
- SMS Blending
- Mobile SDK
- Advanced Reporting & Dashboards
- Reporting APIs
- Premium Support
- Optional Add-Ons:
- Chat Channel
- SMS Channel
- Secure Payments
- Email Channel
- Pricing:
- For 100 users, the Pro plan costs around $118,800 over a 12-month contract.
Enterprise Plan
- Features:
- Includes all features from the Pro plan plus:
- All Core Channels
- Secure Payment by Stripe
- Optimization Support
- All available Add-Ons are included in this package
- Pricing:
- The Enterprise plan’s pricing is not explicitly listed on the website, but it is generally more comprehensive and likely more expensive than the Pro plan.
Digital Plan
- Features:
- Web & Mobile SDK
- Web & Mobile Chat
- SMS
- Voice (In-App)
- SmartActions
- Advanced Reporting & Dashboards
- Reporting APIs
- Premium Support
- Email Channel
- Optional Add-Ons:
- Voice Channel (PSTN)
- Secure Payments
- Pricing:
- The pricing for the Digital plan is not specified on the website, but it is likely to be competitive with other plans.
IVA (Intelligent Virtual Agent) Plan
- Features:
- Voice Virtual Agent
- Dynamic Routing
- Live Agent Bonding
- Sentiment Detection
- Standard Reporting
- Standard Support
- Single Sign-On
- Optional Add-Ons:
- AI-modeled Interaction Design
- VA Templates for select Industries
- Onboarding and Training
- Pricing:
- The pricing for the IVA plan is not explicitly stated on the website.
Additional Costs and Add-Ons
- Certain features like Chat, SMS, and Secure Payments can be added as optional add-ons to various plans, with costs such as $10 per user per month for Chat and SMS, and $15 per user per month for Secure Payments.
Free Options
There are no free plans or trials explicitly mentioned in the provided sources. However, it is common for such services to offer a free demo or trial period, which you can inquire about directly through UJET’s customer support or sales team.
In summary, UJET’s pricing structure is tiered, with each plan offering a range of features to suit different business needs, from small and medium businesses to larger enterprises. The costs vary based on the features and the number of users. For precise pricing, it is recommended to contact UJET directly or check their official website and other resources.
UJET - Integration and Compatibility
UJET Overview
UJET, a cloud-based Contact Center as a Service (CCaaS) provider, is renowned for its seamless integrations with various tools and platforms, ensuring a cohesive and efficient customer experience.
CRM Integrations
UJET integrates natively with leading Customer Relationship Management (CRM) systems. This integration allows for the unification of customer data, enabling agents to access historical and real-time customer information without compromising data security. UJET does not store customer personally identifiable information (PII) on its platform; instead, it is stored within the CRM or a private data repository, enhancing data privacy and security.
Workforce Engagement and Optimization
UJET also integrates with Workforce Engagement Management (WEM), Workforce Optimization (WFO), and Workforce Management (WFM) tools. This integration facilitates forecasting, scheduling, compliance, and quality management, all enhanced by advanced AI, speech analytics, and gamification. These features help in ensuring effective employee engagement and exceptional customer service.
AI and Automation
The platform integrates with leaders in Conversational AI and automation, introducing ultra-efficient virtual agents and optimizing agent abilities and customer outcomes. Features like real-time sentiment analysis and predictive insights enable agents to anticipate and resolve customer issues promptly.
Omnichannel Integration
UJET supports omnichannel engagement, integrating all customer communication channels such as texting, calling, using apps, or online chatting into a single system. This ensures that customers do not have to repeat themselves, and agents can handle requests seamlessly across different channels.
Cloud and Multi-Cloud Redundancy
UJET stands out with its multi-cloud redundancy, operating on both Amazon Web Services (AWS) and Google Cloud Platform (GCP). This setup ensures 100% guaranteed uptime, simultaneous configuration across both clouds, and automatic distribution to remaining stacks if one becomes unavailable. This architecture provides unprecedented resiliency, business continuity, and disaster recovery readiness.
Device and Platform Compatibility
The platform is cloud-native, which means it scales with the business needs, whether it’s expanding to new markets or managing seasonal spikes in customer support. UJET’s intuitive design and guided workflows make it accessible and user-friendly for agents, supervisors, and executives across various devices and platforms.
Integration with Other Tools
UJET can integrate with other tools like chatbots and various SaaS applications. For example, it can be integrated with data integration platforms like Stitch, where users can set up UJET as a data source and replicate specific tables and columns to analyze customer data and behavior.
Conclusion
In summary, UJET’s integration capabilities are extensive, covering CRM systems, workforce management tools, AI and automation, and multi-cloud platforms. This ensures a seamless, secure, and highly available customer experience across multiple channels and devices.
UJET - Customer Support and Resources
UJET Customer Support Overview
UJET offers a comprehensive suite of customer support options and additional resources, particularly leveraging AI-driven technologies to enhance the customer experience.Omnichannel Support
UJET integrates multiple communication channels, including live chat, SMS, WhatsApp, phone calls, and in-app support, into a single system. This ensures that customers can interact with your business through their preferred method without having to repeat themselves, and agents can handle requests seamlessly across all channels.AI-Powered Virtual Agents
UJET’s Virtual Agent uses intelligent conversational AI to provide a more human-like interaction experience. It can handle both simple and complex tasks, monitor consumer sentiment, and perform a warm handoff to a live agent when necessary. This helps in automating routine tasks, allowing live agents to focus on more complex support issues.Agent-Centric Tools
UJET provides agents with intuitive tools, guided workflows, and immediate access to contextual data. Features like real-time sentiment analysis and predictive insights enable agents to anticipate customer needs and resolve issues promptly. The platform also includes Agent Assist, which suggests replies, surfaces knowledge base articles, and analyzes sentiment in real-time to ensure customers receive the best possible help.Multimodal Conversations
UJET supports fluid, multimodal conversations that include pictures, videos, and screen sharing. This capability is available whether the customer starts the conversation in-app, over the phone, or through the website. This ensures a consistent and engaging experience across different interaction modes.Global and Local Support
UJET offers multilingual support on localized platform instances, along with local phone numbers. This allows businesses to provide global connections that feel local, enhancing the customer experience in various regions.Data-Driven Insights
The platform provides actionable analytics that help businesses understand customer behavior, address pain points, and refine their services effectively. By analyzing up to 100,000 customer service interactions, UJET can identify common support requests, flag friction points, and suggest ways to resolve them.Cloud-Native Scalability
Operating in the cloud, UJET scales with your business, whether you are expanding to new markets or managing seasonal spikes in customer support. This cloud-based system integrates seamlessly with other tools like CRMs and chatbots, allowing businesses to evolve their CX strategy without overhauling their tech infrastructure.Mobile and In-App Support
For on-demand services, UJET offers in-app chat and calling solutions using mobile SDKs. This ensures that customers can access support directly from the app, with agents receiving all relevant app metadata to solve problems quickly.Conclusion
By combining these features, UJET provides a comprehensive and efficient customer support system that enhances both agent productivity and customer satisfaction. UJET - Pros and Cons
Advantages
Ease of Use
UJET is praised for its user-friendly interface, making it easy for agents to manage calls, chats, and other customer interactions.
Integration and Compatibility
UJET seamlessly integrates with various CRM systems such as Salesforce, Zendesk, and Kustomer, providing a cohesive experience for customer service operations.
Feature-Rich
The platform offers a wide range of features, including interactive voice response (IVR), live chat, the ability to share photos and videos in real-time, and smart actions like verifying identity and accepting payments during calls.
Improved Customer Service
UJET helps in increasing customer satisfaction (CSAT) and reducing average handling time (AHT) by providing agents with more information and enabling them to perform actions efficiently.
Reporting and Analytics
Although some users find the native reporting functionality subpar, UJET offers a robust reporting API and SDK, which can be integrated with other analytics platforms for comprehensive reporting.
Customer Feedback
The platform allows customers to provide real-time feedback, which is highly valued by users.
Support and Customization
The support team at UJET is highly praised for their responsiveness and willingness to listen to feedback. The software also allows for some level of customization to fit specific business needs.
Disadvantages
Technical Issues
Users have reported occasional glitches, freezing, and status changes without notification, which can be frustrating and sometimes require a restart of the application.
Customization Limitations
While UJET offers some customization options, it lacks the flexibility of older, more traditional IVR systems, which can be a limitation for some users.
Reporting Limitations
The native reporting functionality is still considered subpar by some users, who often rely on external tools like Looker for more comprehensive reporting.
High Volume Performance
During high volumes of calls or chats, the system can sometimes freeze or take a couple of minutes to update, requiring a potent internet connection.
Minor Bugs
Some users have reported minor bugs, such as failed calls or voicemails showing up from random agents instead of the actual agent involved.
Overall, UJET is highly regarded for its ease of use, feature-rich platform, and integration capabilities, but it does have some technical and reporting limitations that users should be aware of.
UJET - Comparison with Competitors
Comparison of UJET and Competitors in AI-Driven Customer Experience
When comparing UJET to its competitors in the AI-driven customer experience and contact center software category, several key features and differences stand out.
UJET Unique Features
- AI-Powered Intelligence: UJET leverages artificial intelligence to assist agents in resolving issues more efficiently. Features like real-time sentiment analysis and predictive insights help agents anticipate customer needs and resolve issues promptly.
- Omnichannel Integration: UJET integrates multiple communication channels such as texting, calling, app usage, and online chatting into a single system. This ensures seamless customer interactions and reduces the need for customers to repeat themselves.
- Cloud-Native Scalability: Operating in the cloud, UJET scales with the business, making it suitable for managing seasonal spikes in customer support or expanding to new markets.
- Agent-Centric Tools: UJET provides agents with intuitive tools, guided workflows, and immediate access to contextual data, which enhances productivity and reduces stress.
- Data-Driven Insights: UJET offers actionable analytics to help businesses understand customer behavior, address pain points, and refine services effectively.
Competitors and Alternatives
Replicant
- Focus: Replicant specializes in contact center automation across various business domains. It automates customer service interactions, which can reduce the workload on human agents.
- Key Difference: Unlike UJET, Replicant is more focused on automation rather than a broad integration of multiple communication channels.
Genesys
- Focus: Genesys provides comprehensive customer service and contact center software that directs interactions from the contact center to the back office.
- Key Difference: Genesys has a broader scope that includes back-office operations, whereas UJET is more focused on the front-end customer experience and omnichannel integration.
Talkdesk
- Focus: Talkdesk offers an AI-based cloud call center platform that improves customer interactions across various channels, including phone, email, and more.
- Key Difference: Talkdesk, while similar in its AI-driven approach, may not offer the same level of omnichannel integration and cloud-native scalability as UJET. However, it is known for its ease of use and quick deployment.
Additional Considerations
- Automation and Analytics: Both Replicant and Talkdesk offer automation features, but UJET’s emphasis on real-time sentiment analysis and predictive insights sets it apart in terms of proactive issue resolution.
- Scalability: UJET’s cloud-native architecture makes it highly scalable, which is a significant advantage for businesses experiencing rapid growth or seasonal fluctuations.
- Customer Satisfaction: Companies using UJET have reported significant improvements in customer satisfaction scores, wait times, and call abandonment rates, which underscores its effectiveness in enhancing customer experience.
In summary, while competitors like Replicant, Genesys, and Talkdesk offer strong features in customer service automation and contact center management, UJET stands out with its comprehensive omnichannel integration, advanced AI-powered intelligence, and cloud-native scalability. These features make UJET a compelling choice for businesses seeking to enhance their customer experience and operational efficiency.
UJET - Frequently Asked Questions
Frequently Asked Questions about UJET
What is UJET and what does it do?
UJET is a cloud-based contact center platform that integrates with CRM solutions to provide a seamless customer support experience. It offers chat, voice, and other communication channels, allowing customers to connect with support agents via mobile apps, phones, and the web. UJET aims to eliminate the hassle of switching between different channels by providing an all-in-one solution for customer support, sales, and marketing.
How does UJET support multiple communication channels?
UJET supports omnichannel integration, meaning it combines various communication channels such as texting, calling, using an app, or online chatting into a single system. This ensures that customers do not have to repeat themselves, and agents can handle requests seamlessly across different channels.
What AI features does UJET offer?
UJET utilizes artificial intelligence (AI) to enhance customer service operations. It includes features like real-time sentiment analysis, predictive insights, and AI-modeled interaction design to identify common customer needs and automate virtual agent responses. This AI technology helps in optimizing the entire customer experience (CX) flow and identifying the best opportunities for automation.
How does UJET ensure data security and compliance?
UJET is HIPAA and SOC2 Type II compliant, ensuring high standards of data security. The platform minimizes the storage of Personally Identifiable Information (PII) by storing customer data and PII natively in the CRM or the customer’s private data repository. This approach reduces security risks and enhances the overall security of customer data.
What are the key benefits of using UJET for customer support?
Using UJET provides several benefits, including reduced wait times, improved customer satisfaction, and increased efficiency for support agents. It offers features like intelligent routing, real-time monitoring, and customizable surveys, which help in delivering a better customer experience. Additionally, UJET’s cloud-native scalability allows businesses to adapt to changing support needs without significant infrastructure changes.
How does UJET support remote work for agents?
UJET allows support agents to work remotely by providing them with the necessary tools and technologies. Agents can access important metrics in real-time, use messaging shortcuts, and handle multiple customers simultaneously, all while working from any location. This flexibility enhances agent productivity and efficiency.
What languages and locales does UJET support?
UJET supports multiple languages and locales, allowing businesses to set up support locations around the world. It offers support in over 16 languages, including Norwegian, Finnish, Spanish, and Danish, and provides localized platform examples and local phone numbers.
How does UJET handle reporting and analytics?
UJET provides enhanced reporting features that allow companies to create customized reports with actionable insights. The platform includes a real-time dashboard for monitoring alerts and historical data reporting, which can be accessed, analyzed, and shared. This helps businesses in understanding customer behavior and refining their services effectively.
What is the pricing model for UJET?
UJET offers its services based on a per-user license cost, with options to purchase voice or chat services as a bundle or separately. The pricing includes various features such as APIs, mobile and web SDKs, implementation services, real-time monitoring, and full-access reporting API. Specific pricing details vary based on the package chosen, such as UJET Basic or UJET Pro.
How does UJET integrate with other business tools?
UJET integrates seamlessly with other business tools like CRMs (e.g., Zendesk, Salesforce, Microsoft Dynamics) and chatbots. This integration allows businesses to leverage their existing technology infrastructure without needing significant changes, making it easier to evolve their customer experience strategy.
What kind of support and training does UJET offer?
UJET provides comprehensive support and training for agents, supervisors, and admins. This includes training sessions, standard and premium support options, and access to resources like real-time monitoring and reporting tools. Additionally, UJET offers 24×7 technical support through AWS infrastructure support for customers using the AWS Marketplace.