Sensely - Detailed Review
Chat Tools
Sensely - Product Overview
Primary Function
Sensely serves as an empathy-driven virtual assistant, combining advanced artificial intelligence with compassionate virtual interactions to help users access healthcare information and services more easily. It aims to enhance health outcomes and drive member engagement through personalized and empathetic interactions.Target Audience
The platform is designed for various stakeholders in the healthcare sector, including patients, members, customers, employees, and agents. It is particularly useful for individuals managing wellness, acute health issues, and chronic conditions, as well as healthcare providers and organizations seeking to improve patient engagement and streamline their services.Key Features
Health Management
Sensely offers modules for wellness, acute health issues, and chronic condition management. These modules are powered by trusted content from reputable sources such as the Mayo Clinic and the NHS, ensuring users receive accurate and reliable information.Navigation & Customer Service
The platform provides 24/7 on-demand access, simplifying interactions and streamlining task management. This ensures users can efficiently navigate healthcare services and receive assistance whenever needed.Enrollment & Onboarding
Sensely personalizes communications, understands member preferences, and simplifies interactions during the enrollment and onboarding process. This helps users feel more connected and engaged from the start.Custom Content Creation
The platform’s intuitive design tools allow users to customize and create new conversations. This enables organizations to tailor interactions to specific needs and preferences.Customer Insights
Sensely’s Insight Engine collects user preferences to provide a more personalized experience. Dashboards offer real-time insights into user behaviors, helping organizations understand and effectively meet user needs.Avatars and Personalization
Sensely uses avatars to add a more personable face to the typical chatbot experience, making interactions more engaging and human-like. The platform also includes emotional analysis to respond appropriately to users’ emotional states.Additional Features
- Symptom checker: Allows users to look up symptoms and receive recommendations on whether to consult a doctor or nurse.
- Telehealth: Facilitates the setup of telehealth appointments.
- Appointment scheduling and doctor/pharmacy locator: Simplifies booking appointments and finding healthcare providers.
- Integration with medical devices and wearables: Centralizes medical data for a comprehensive view of the patient’s health.
- Support for multiple languages: Available in more than 30 languages.
Sensely - User Interface and Experience
User Interface Overview
The user interface of Sensely, an AI-driven conversational platform, is crafted to be intuitive, engaging, and user-friendly, with a strong focus on both ease of use and factual accuracy.Interface and Interaction
Sensely uses an avatar-based interface, where users interact with a virtual nurse or assistant, often named Molly, through a conversational flow. This avatar guides users through various health-related tasks, such as daily check-ins, symptom assessments, and health management activities. The interactions are conducted via voice or text, allowing users to choose their preferred method of communication.Ease of Use
The platform is designed to be easy to use, even for those who may not be tech-savvy. The conversations are structured to follow natural human interaction principles, making the experience feel more like talking to a real person rather than a machine. For example, the avatar initiates the conversation with open-ended questions and provides instructions in a step-by-step manner, such as guiding the user on how to take their blood pressure and weight.Customization and Personalization
Sensely’s interface allows for significant customization. The platform includes easy-to-use design tools that enable organizations to create new conversations and adapt the content to their specific needs. This customization ensures that the interactions are relevant and engaging for the users. Additionally, Sensely’s Insight Engine collects user preferences to provide a more personalized experience, offering real-time insights into user behaviors through dashboards.Integration and Accessibility
The Sensely Web SDK can be easily integrated into existing desktop or mobile web applications by simply dropping a JavaScript div into the website. This integration supports a range of browsers, including Google Chrome, Mozilla Firefox on desktop, and Safari, Web Views on iOS, and Android browsers.Factual Accuracy
Sensely’s content is sourced from trusted medical institutions such as the Mayo Clinic and the NHS, ensuring that the information provided is accurate and reliable. This is particularly evident in tools like the Mayo Clinic symptom assessment, which is available in multiple languages and can be customized with disclaimers by the partner’s team.Overall User Experience
The overall user experience is centered around empathy and engagement. The avatar-based interactions are designed to mimic human-like conversations, making the experience more comfortable and engaging for users. The platform’s ability to provide immediate responses to health inquiries and its 24/7 on-demand access further enhance the user experience, making it a valuable resource for individuals seeking quick guidance on health-related issues.Conclusion
In summary, Sensely’s user interface is user-friendly, engaging, and focused on providing accurate and personalized health information, making it an effective tool for improving health outcomes and driving member engagement. Sensely - Key Features and Functionality
Sensely Overview
Sensely, a conversational AI platform, offers a range of features that enhance patient engagement, streamline healthcare processes, and provide personalized support. Here are the main features and how they work:
Health Management
Sensely provides modules for managing wellness, acute health issues, and chronic conditions. These modules are powered by trusted content from reputable sources such as the Mayo Clinic and the NHS, ensuring users receive accurate and reliable health information. This feature helps users manage their health effectively by providing guidance and resources specific to their health needs.
Navigation & Customer Service
The platform offers 24/7 on-demand access, allowing users to interact with the system at any time. This feature simplifies task management and ensures users can get assistance whenever needed, reducing the burden on healthcare providers and improving the overall user experience.
Enrollment & Onboarding
Sensely personalizes communications during the enrollment and onboarding process. It understands member preferences and simplifies interactions, making users feel more connected and engaged from the start. This personalized approach helps in building a stronger relationship between the user and the healthcare provider.
Custom Content Creation
The platform includes intuitive design tools that allow users to customize and create new conversations. This enables organizations to adapt interactions to specific needs and preferences, ensuring that the content is relevant and engaging for the target audience.
Customer Insights
Sensely’s Insight Engine collects user preferences and behaviors, providing real-time insights through dashboards. This helps organizations understand and effectively meet user needs, allowing for continuous improvement in the services provided.
Conversational Experience
Sensely uses AI-powered chatbots and avatars to provide a more personable and engaging experience. Users can interact with the platform via typing or voice, and the avatars add a human element to the interactions. This makes the experience more comfortable and accessible for a wide range of users.
Symptom Checker and Telehealth
The platform includes a symptom checker that allows users to look up symptoms and receive recommendations on whether they should consult a doctor or nurse. It also facilitates setting up telehealth appointments, making it easier for users to access medical professionals remotely.
Chronic Condition Management
Sensely helps users manage chronic conditions by providing customized day-to-day management support. This includes daily check-ins by nurse avatars to monitor the user’s progress, making the management process easier and more accessible.
Access to Medical Content
Users have access to a large library of medical content from trusted sources like the Mayo Clinic and the NHS. This content is available for self-care and helps users make informed decisions about their health.
Appointment Scheduling and Provider Locator
The platform allows users to schedule appointments and locate nearby doctors and pharmacies. This streamlines the process of accessing healthcare services and reduces the time spent on administrative tasks.
Emotional Analysis and Mental Health Alerts
Sensely’s AI includes emotional analysis, enabling the chatbot to respond appropriately to users who are stressed, upset, or otherwise distressed. It also provides mental health alerts, suggesting when users might benefit from counseling or additional support.
Integration with Medical Devices and IoT
The platform can connect with medical devices, wearables, and other IoT devices, centralizing medical data and providing a comprehensive view of the user’s health and wellness. This integration helps healthcare providers make more informed decisions.
Multilingual Support
Sensely supports more than 30 languages, making it accessible to a diverse range of users worldwide. This feature is particularly beneficial for healthcare organizations serving multicultural populations.
Conclusion
By integrating these features, Sensely creates a comprehensive and empathetic AI-driven healthcare platform that enhances patient engagement, improves health outcomes, and streamlines healthcare processes.
Sensely - Performance and Accuracy
Evaluation of Sensely’s Performance and Accuracy
User Preference and Engagement
Sensely reports that 4 out of 5 users prefer interacting with an avatar over text, and responses are 3 times more accurate when engaging with an avatar compared to a person. This indicates high user engagement and preference for the avatar-based interface.Content Accuracy and Reliability
Sensely’s platform is powered by trusted content sourced from reputable institutions such as the Mayo Clinic and NHS. This ensures that the information provided is accurate and reliable. The use of industry-specific Natural Language Processing (NLP) and Natural Language Generation (NLG) enables intelligent and accurate conversations.Health Management Accuracy
While the Sensely website does not provide specific metrics on the accuracy of its health management modules, its integration with Mediktor, which is known for its symptom assessment capabilities, suggests a high level of accuracy in health-related advice. Mediktor’s symptom assessment accuracy, for instance, is reported to be around 36% for top-3 condition suggestions, though this is lower than some other apps and general practitioners (GPs).Personalization and Insights
Sensely’s Insight Engine collects user preferences to ensure a more personalized experience. The platform provides real-time insights into user behaviors, which helps in personalizing interactions and improving the overall user experience.Limitations and Areas for Improvement
Health Advice Accuracy
While Sensely’s content is reliable, the accuracy of health advice, particularly in symptom assessment, may vary. For example, Mediktor’s accuracy is lower compared to some other apps and GPs, suggesting room for improvement in this area.User Group Exclusions
Some digital symptom assessment apps, including those integrated with Sensely, may exclude certain user groups or conditions, which can affect the comprehensiveness and relevance of the advice provided.Customization and Ease of Use
Sensely offers simple, intuitive design tools that enable the creation and customization of new conversations in minutes. This ease of use is beneficial for both users and the organizations implementing the platform.Conclusion
In summary, Sensely performs well in terms of user engagement and content accuracy, thanks to its reliable sources and advanced NLP/NLG capabilities. However, there may be areas for improvement, particularly in the accuracy of health advice and the inclusivity of different user groups. Sensely - Pricing and Plans
Pricing Structure of Sensely
The pricing structure of Sensely, particularly for its AI-driven chat tools and healthcare platforms, is not extensively detailed in the available sources, but here are some key points that can be gathered:
Pricing Models
Sensely supports various pricing models, including yearly, monthly, and one-time (perpetual license) payments.
Plans and Tiers
While the sources do not specify multiple tiers or plans, it is mentioned that Sensely has a “Basic” plan, although the exact pricing for this plan is not provided.
Features
The features available through Sensely include:
- Contact management
- Symptom checking and connection with healthcare professionals
- Management of chronic conditions such as Heart Failure, Diabetes, Asthma, and COPD
- Access to self-care advice from a rich repository of medical knowledge
- Scheduling in-person clinician appointments
- Location services for nearest pharmacies and other medical professionals
- Integration with health data from sources like HealthKit for personalized advice
Revenue Streams
Sensely generates revenue through several channels:
- Licensing fees structured based on the number of users or performance metrics
- Data analytics and insights sold or shared with partners
- Value-based agreements where Sensely receives a portion of the savings or a fee based on health outcomes
- Subscription-based models for ongoing access to the platform’s features and services
Free Options
There is no clear indication of any free plans or options available for Sensely. However, the company may offer free demos or trials, as suggested by the availability of such options on platforms that review and compare software.
Given the lack of detailed pricing information, it is best to contact Sensely directly or request a demo to get a more accurate and comprehensive overview of their pricing and plans.
Sensely - Integration and Compatibility
Integration with Other Tools
Web/JavaScript SDK
Sensely’s Web/JavaScript SDK allows for easy integration into existing desktop or mobile web applications. This SDK can be embedded directly into a partner’s website or app, enabling the activation of Sensely’s UI and conversation flow. For instance, the SDK supports integration with the Mayo Clinic symptom assessment tool, which can be used in eight different languages and even on behalf of a third party, such as a family member.Backend Functionality Integration
Sensely also integrates with existing backend functionalities to streamline the customer experience. This includes connecting to health management systems, such as symptom checkers, health risk assessments, and chronic condition monitoring. These integrations help in providing operational efficiencies and enhancing the overall user experience.Compatibility Across Platforms and Devices
The Sensely Web SDK is compatible with a range of browsers and devices. On desktop, it supports Google Chrome and Mozilla Firefox, while on mobile, it works with iOS (Safari, Web Views), Android, and even WeChat. This broad compatibility ensures that users can access Sensely’s services across various devices without any significant issues.Implementation
Implementing Sensely’s SDK is relatively straightforward. It involves dropping a JavaScript div into the partner’s website, which makes the integration process simple and low-code. There are also examples provided, such as embedding the SDK in a drawer for a low-code implementation over an existing site.Customization and Support
Sensely offers a conversation builder toolkit and linguistic design support from a team of clinical and technical experts. This allows partners to customize content and conversations to better suit their customer needs. Additionally, Sensely provides support for custom NLP and intent expansion, enabling partners to build specific use cases for their stakeholders.Conclusion
In summary, Sensely’s integration capabilities and compatibility across various platforms and devices make it a versatile and user-friendly solution for incorporating AI-driven chat tools into different applications. Its ease of implementation and customization options further enhance its utility for a wide range of users. Sensely - Customer Support and Resources
Sensely Overview
Sensely, an AI-powered virtual assistant platform, offers a range of customer support options and additional resources designed to enhance user engagement and provide accurate, reliable information.
Customer Support
Sensely provides 24/7 on-demand access to customer service, ensuring users can get assistance whenever they need it. The platform uses empathetic virtual assistants to interact with users, making the experience more personal and supportive. This includes helping users with enrollment and onboarding processes, where the system personalizes communications based on user preferences, making the initial interaction more welcoming and engaging.
Health Management Resources
Sensely offers several health management modules, including:
- Symptom Checker and Triage: This feature uses clinically rigorous assessment models from trusted sources like the Mayo Clinic and NHS to help patients identify symptoms and determine the best course of action.
- Self-care and Wellness Library: Users have access to a library of vetted health and wellness articles, tips, and best practices to support their overall well-being.
- Health Risk Assessment: The platform helps establish health baselines and assess health needs through a clinically rigorous assessment.
- Chronic Condition Monitoring: Sensely provides disease-specific clinical routines to help manage patient populations effectively.
- Mental Health Support: Personalized content and support are available to improve member wellbeing and mental health.
Navigation and Access
The platform ensures easy access to healthcare resources through various channels, including web, SMS, Facebook Messenger, and any mobile app. This allows users to interact via text or voice in their preferred language, enhancing accessibility and convenience.
Custom Content and Insights
Sensely allows organizations to customize content and conversations using its conversation builder toolkit. This includes custom NLP and intent expansion to support specific use cases. The platform also provides real-time insights dashboards to track user behaviors and preferences, helping organizations optimize the customer experience.
Personalized Interaction
Users are guided by an avatar through every step of the process, with the option to interact via text or voice in their chosen language. This personalized interaction is preferred by a significant majority of users, with 4 out of 5 users preferring the avatar over reading text alone.
By integrating these features, Sensely ensures that users receive comprehensive support and resources, making their healthcare experience more accessible, engaging, and effective.
Sensely - Pros and Cons
Advantages of Sensely
Sensely, an AI-powered virtual assistant platform, offers several significant advantages in the healthcare sector:Personalized Health Management
Sensely provides modules for wellness, acute health issues, and chronic condition management, powered by trusted content from reputable sources like the Mayo Clinic and the NHS. This ensures users receive accurate and reliable health information.Enhanced Engagement and Accessibility
The platform offers 24/7 on-demand access, allowing users to interact with healthcare services efficiently. Users can communicate via text or voice, and the platform supports over 30 languages, making it accessible to a wide range of users.Streamlined Customer Service
Sensely simplifies various customer service functions, such as appointment scheduling, symptom checking, and follow-up processes. It also connects users with live nurses if needed, ensuring comprehensive support.Custom Content Creation
The platform includes intuitive design tools that enable organizations to customize and create new conversations, allowing for a highly personalized user experience. This flexibility is supported by advanced AI capabilities, including natural language processing (NLP) and natural language generation (NLG).Real-Time Insights
Sensely’s Insight Engine collects user preferences and provides real-time insights into user behaviors through dashboards. This helps organizations understand and effectively meet user needs, optimizing the customer experience.Emotional Support and Mental Health
The platform includes emotional analysis, allowing the chatbot to respond empathetically to users who are stressed or upset. It also offers mental health alerts and personalized content to improve user wellbeing.Integration and Scalability
Sensely is easy to integrate with existing healthcare platforms and can centralize data from various medical devices and wearables, providing a comprehensive view of a patient’s health. The platform is scalable, enabling a quality, empathy-driven patient experience for large user bases.Disadvantages of Sensely
While Sensely offers numerous benefits, there are also some potential drawbacks to consider:Complexity of Features
The broad functionality of Sensely might be more than what some healthcare companies need, potentially overwhelming them with features they may not fully utilize.User Interface Challenges
Interactions with Sensely occur via an online interface on smartphones, which can be challenging for some patients, especially seniors, to use effectively.Dependence on Technology
The reliance on smartphones and online interfaces may limit accessibility for users who are not tech-savvy or do not have access to the necessary devices. By weighing these advantages and disadvantages, healthcare organizations can make informed decisions about whether Sensely aligns with their needs and goals. Sensely - Comparison with Competitors
Unique Features of Sensely
- Empathy-Driven Interactions: Sensely uses emotional analysis to provide context-aware responses, ensuring the chatbot can empathize with patients’ emotional states.
- Personalized Health Management: It offers modules for wellness, acute health issues, and chronic condition management, powered by trusted content from the Mayo Clinic and the NHS.
- Multimodal Engagement: Users can interact with Sensely through text or voice, and the platform can connect with medical devices, wearables, and other IoT devices.
- Custom Content Creation: Sensely allows organizations to customize and create new conversations using its intuitive design tools.
- Real-Time Insights: The platform provides real-time insights into user behaviors through its Insight Engine, helping organizations meet user needs more effectively.
Competitors and Their Features
GYANT
- Digital Front Door: GYANT provides digital front-door software that helps patients navigate their healthcare journeys. It focuses on guiding patients through the healthcare system, but it does not have the same level of emotional analysis as Sensely.
- Telehealth Integration: Like Sensely, GYANT facilitates telehealth appointments, but its primary focus is on patient navigation rather than personalized health management.
CareAngel
- Virtual Nurse Assistant: CareAngel offers a voice AI virtual nurse assistant that helps providers and payers avoid missed care opportunities. While it is focused on patient engagement, it lacks the broad health management modules and content from reputable sources like Sensely.
- Multi-Modal Engagement: CareAngel also supports multi-modal engagement, but its primary focus is on voice interactions rather than a combination of text and voice.
Ada Health
- Symptom Assessment: Ada Health offers an app that provides personal health guidance and symptom assessment. However, it does not have the same level of integration with medical devices or the emotional analysis capabilities of Sensely.
- Global Reach: Ada Health supports multiple languages, similar to Sensely, but its features are more limited to symptom checking and health guidance rather than comprehensive health management.
Mediktor
- AI-Based Medical Assistant: Mediktor develops digital and mobile health solutions, including an AI-based medical assistant. While it offers symptom checking and health recommendations, it does not have the personalized health management or emotional analysis of Sensely.
- Integration with Healthcare Systems: Mediktor integrates with various healthcare systems, but its focus is more on diagnostic support rather than ongoing health management.
Potential Alternatives
Indico Data
- Automated Document Intake: Indico Data is not a direct competitor in the chatbot space but offers AI solutions for automated document intake, which could be useful for healthcare organizations looking to streamline administrative tasks. However, it does not provide patient-facing AI interactions like Sensely.
App Orchid
- Unified Access to Data: App Orchid offers a platform for unified access to data for AI and machine learning, primarily serving the energy, utilities, and insurance industries. While it can be used in healthcare, it does not provide the same level of patient engagement and health management as Sensely.
ForMotiv
- Behavioral Analytics: ForMotiv specializes in behavioral analytics within the insurance sector, which is not directly comparable to Sensely’s patient-facing AI. However, it could be useful for healthcare organizations looking to analyze patient behavior and risk.
Conclusion
In summary, while Sensely has unique features such as empathy-driven interactions and comprehensive health management modules, competitors like GYANT, CareAngel, Ada Health, and Mediktor offer different strengths and focuses within the healthcare AI space. Each platform has its own set of advantages and may be more suitable depending on the specific needs of the healthcare organization.
Sensely - Frequently Asked Questions
Frequently Asked Questions about Sensely
What is Sensely?
Sensely is a conversational AI platform that uses empathy-driven virtual assistants to improve health outcomes and drive member engagement in the healthcare sector. It combines advanced artificial intelligence with compassionate virtual interactions to provide users with easy access to healthcare information and services.What features does Sensely offer?
Sensely offers several key features, including:- Health Management: Modules for wellness, acute health issues, and chronic condition management, powered by trusted content from Mayo Clinic and the NHS.
- Navigation & Customer Service: 24/7 on-demand access for simplifying interactions and streamlining task management.
- Enrollment & Onboarding: Personalized communications and simplified interactions during the enrollment and onboarding process.
- Custom Content Creation: Intuitive design tools for creating and customizing new conversations.
- Customer Insights: An Insight Engine that collects user preferences to provide a more personalized experience and real-time insights into user behaviors.
How does Sensely improve user engagement?
Sensely improves user engagement by providing personalized communications, understanding member preferences, and simplifying interactions. The platform’s empathy-driven approach helps users feel more connected and engaged from the start of their healthcare journey. Additionally, the use of avatars, such as “Molly,” can make interactions more engaging and human-like, with 4 out of 5 users preferring avatars over text-based responses.What kind of health management does Sensely provide?
Sensely offers health management modules for both acute health issues and chronic conditions such as Heart Failure, Diabetes, Asthma, and COPD. These modules are supported by trusted content from reputable sources like Mayo Clinic and the NHS, ensuring users receive accurate and reliable information.How does Sensely facilitate symptom assessment and care?
Sensely allows users to check symptoms and connect with healthcare professionals if necessary. The platform includes symptom assessment tools and provides self-care advice from a rich repository of medical knowledge. It also enables users to manage chronic conditions and schedule in-person clinician appointments.Can Sensely integrate with other health services and data?
Yes, Sensely can integrate with various health services and data sources. For example, it can request health data from HealthKit for use in assessments and offer personalized advice. The platform also supports integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.What is the Insight Engine in Sensely?
The Insight Engine in Sensely collects user preferences to ensure a more personalized experience. It provides real-time insights into user behaviors through dashboards, helping organizations understand and effectively meet user needs.How has Sensely evolved with recent acquisitions?
Sensely is now part of Mediktor, following an acquisition that combines Sensely’s empathy-driven virtual assistance with Mediktor’s advanced AI-based symptom assessment. This combination establishes one of the largest global providers of AI-based solutions in the healthcare sector.Can users customize interactions on the Sensely platform?
Yes, users can customize interactions on the Sensely platform using intuitive design tools. These tools enable the creation and customization of new conversations, allowing organizations to tailor interactions to specific needs and preferences.On which platforms is Sensely available?
Sensely is available on various platforms, including the web, SMS, Facebook Messenger, any mobile app, Line, and Telegram. This multi-platform availability ensures users can access healthcare services and resources conveniently. Sensely - Conclusion and Recommendation
Final Assessment of Sensely
Sensely is a highly advanced AI-powered virtual assistant platform that has revolutionized the way healthcare services are delivered and accessed. Here’s a comprehensive assessment of its features, benefits, and who would benefit most from using it.Key Features
- Conversational AI Interaction: Sensely uses natural language processing (NLP) to enable users to engage in human-like conversations with its virtual nurse avatar, Molly. This makes interactions feel more personal and less robotic.
- Symptom Assessment and Guidance: The platform includes a symptom checker that allows users to evaluate their symptoms and connect directly with healthcare professionals if needed.
- Chronic Condition Management: Sensely provides personalized support for managing chronic conditions such as diabetes, asthma, and heart failure, offering customized care plans and ongoing monitoring.
- Appointment Scheduling and Pharmacy Locator: Users can easily schedule appointments and locate nearby pharmacies, streamlining their healthcare management.
- Mental Health Support: The app offers support for mental health issues, including assessments and solutions for symptoms of depression, anxiety, and stress.
- Integration with EHRs and IoT Devices: Sensely integrates with electronic health records (EHRs) and can connect with medical devices and wearables, providing a comprehensive view of a patient’s health.
Benefits
- Improved Patient Engagement: Sensely enhances patient engagement through empathetic and personalized interactions, making healthcare more accessible and caring.
- Efficient Healthcare Workflows: The platform automates routine tasks and streamlines processes, reducing the strain on healthcare systems and allowing providers to focus on patient care.
- Comprehensive Health Information: Users have access to a vast repository of medical information from trusted sources like the Mayo Clinic and the NHS, enabling well-informed health decisions.
Who Would Benefit Most
- Patients: Individuals with chronic conditions, those needing regular health monitoring, and anyone seeking convenient access to healthcare information and services would greatly benefit from Sensely.
- Healthcare Providers: Clinicians and healthcare institutions can use Sensely to streamline administrative tasks, improve patient follow-up processes, and deliver more personalized care remotely.
- Insurance and Pharmaceutical Companies: These organizations can leverage Sensely to enhance customer service, manage member interactions, and provide better support to their clients.