ClickTime - Detailed Review
Collaboration Tools
ClickTime - Product Overview
Overview
ClickTime is a project-based time and expense tracking software that plays a crucial role in enhancing the efficiency and productivity of businesses. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
ClickTime is primarily used for tracking employee time, managing projects, and optimizing resource allocation. It helps businesses monitor project costs, profitability, and staff utilization, ensuring accurate time logging and compliant resource management.Target Audience
ClickTime is suitable for businesses of all sizes across various industries, including accounting, consulting, architecture, marketing, education, information technology (IT), engineering, and nonprofits. The software is particularly popular among companies in the Information Technology and Services sector, as well as those in the Computer Software industry.Key Features
Time Tracking
ClickTime allows users to track their time from any location using a mobile app. It includes features like automated timesheet reminders, completion dashboards, and managerial approval workflows.Project Management
The software provides tools for project insights, budget management, billable hours tracking, and resource allocation. It helps teams monitor project profits, costs, and billings.Expense Management
ClickTime includes an expense tracking feature that allows users to record expenses and manage approvals and reimbursements via the mobile app.Reporting and Analytics
With over 70 prebuilt report templates, ClickTime offers comprehensive analytics and business intelligence tools. It ensures compliance with the Defense Contract Audit Agency (DCAA) and provides detailed insights into project expenses and profitability.Resource Allocation
The software enables businesses to plan and allocate employee hours effectively, customize overtime rules, and manage time-off requests. It also supports capacity planning and job estimation.Integrations and Support
ClickTime offers seamless integrations with critical systems via its API and provides dedicated support to ensure optimal utilization of the platform.Conclusion
Overall, ClickTime is a versatile tool that simplifies time and expense management, enhancing the operational efficiency and productivity of businesses across various sectors. ClickTime - User Interface and Experience
User Interface Overview
The user interface of ClickTime is structured to be intuitive and user-friendly, making it accessible for a wide range of users.Interface Layout
When you log in to ClickTime, you are presented with a clear and organized interface. The main view is the Week View time entry page, but you can also switch to Day View, Timesheet View, and other sections such as Expense Sheets, My Reports, My Jobs (or custom terms like projects or work codes), and My Tasks.Key Sections
The interface is divided into several key sections:- Day View: Allows you to enter time for a specific day.
- Week View: Displays your time entries for the entire week.
- Timesheet View: Provides a comprehensive overview of your timesheets.
- Expense Sheets: Manages your expense entries.
- My Reports: Access to various reports related to your time and expenses.
- My Jobs/My Tasks: Customizable sections where you can view and manage your projects or tasks, depending on your company’s settings.
Ease of Use
ClickTime is praised for its ease of use. The time entry process is intuitive, and the interface is straightforward. Users can easily log their time, manage expenses, and access reports without needing extensive training. The software also includes features like automated timesheet reminders and completion dashboards, which help ensure that time tracking is accurate and timely.Customization
The interface allows for significant customization to fit your business needs. You can show or hide jobs and tasks, and the terminology can be adjusted by your administrator to match your company’s specific terms (e.g., projects, work codes, cases).Mobile Access
ClickTime also offers a mobile app, which enables users to track their time and manage expenses from any location. This feature is particularly useful for teams that work remotely or are frequently on the go.User Experience
Users have reported a positive experience with ClickTime, highlighting its simplicity and effectiveness. The software has been credited with boosting productivity, streamlining time tracking processes, and improving business efficiency. Testimonials from users indicate that the software is easy to use, and its features such as automated approvals and detailed reporting have significantly improved their workflow.Conclusion
Overall, ClickTime’s user interface is designed to be clear, easy to use, and highly customizable, making it a valuable tool for managing time and resources efficiently. ClickTime - Key Features and Functionality
ClickTime Overview
ClickTime is a comprehensive time tracking and project management software that offers a range of features to enhance efficiency, productivity, and resource management. Here are the main features and how they work:Time Tracking
ClickTime provides a flexible time recording system that allows employees to log their hours worked and absences. This can be done for various contexts such as projects, orders, construction sites, or specific work areas. The system is accessible via mobile apps, enabling users to track their time from any location.Project Management
The software allows businesses to create and manage projects, assigning tasks and tracking the time spent on each project. This feature helps in monitoring project profits, costs, and billings. For example, an accounting firm can create projects for each client and track the hours spent on each project for billing purposes.Expense Management
ClickTime includes an expense tracking feature that enables employees to log their expenses and automate the reimbursement process. This data can be integrated with other systems, such as Whippy AI, to streamline expense management and ensure accurate and real-time data synchronization.Reporting and Analytics
The software offers over 60 report templates for timesheets and expense reporting, making it easy to generate efficiency reports and monitor working hours. These reports can be printed or accessed digitally, providing valuable insights into employee productivity and project performance.Resource Management
ClickTime allows businesses to plan and allocate employee hours effectively. It includes features for managing overtime rules, time off requests, and allocating resources to different cost units or projects. This helps in optimizing team workflows and improving overall productivity.Integration Capabilities
ClickTime can be integrated with various other tools and platforms, such as Seamless AI and Whippy AI, to automate tasks and enhance operational efficiency. These integrations enable real-time data synchronization, reduce manual errors, and provide greater visibility into employee activities and project timelines.Customization
The software is highly customizable, allowing businesses to set up specific rules for overtime, expense management, and time off requests. This adaptability makes ClickTime suitable for a wide range of organizational needs, from small and medium-sized enterprises (SMEs) to larger companies.AI Integration
While ClickTime itself does not inherently include AI-driven features, its integrations with other AI-powered tools like Seamless AI and Whippy AI can leverage AI capabilities. For instance, integrating ClickTime with Seamless AI can help automate tasks and focus on business-critical processes, although this AI functionality comes from the integrated tools rather than ClickTime itself.Conclusion
In summary, ClickTime is a versatile tool that simplifies time tracking, project management, and resource allocation, with the potential to be enhanced by AI-driven integrations from other platforms. ClickTime - Performance and Accuracy
Performance
ClickTime is highly regarded for its performance in several areas:Time Tracking
ClickTime excels at accurate time tracking, allowing users to log hours easily using either the web browser or the mobile app. The stopwatch timer and auto-fill features simplify the process, reducing manual input and minimizing errors.Project Management
The platform provides comprehensive tools for budgeting, resource allocation, and project costing. It enables users to assign time entries to specific projects and tasks, and it supports various billing methods such as hourly rates, fixed-rate projects, and tiered pricing structures.Expense Management
ClickTime streamlines expense tracking, approvals, and reimbursements, ensuring that financial management is efficient and accurate.Resource Planning
The tool helps in planning employee hours, managing workloads, and ensuring project profitability through detailed reporting and insights.Accuracy
The accuracy of ClickTime is a significant strength:Timesheet Accuracy
ClickTime ensures accurate timesheet submissions by allowing managers to review and approve timesheets before they impact payroll. Features like the auto-fill function and the ability to mark entries as billable or non-billable enhance accuracy.Compliance
The platform helps in maintaining compliance by tracking breaks, overtime, and ensuring that all changes to timesheets are recorded, which is particularly useful for adhering to DCAA regulations.Financial Reporting
ClickTime provides precise financial tracking and reporting, including insights into labor costs and project progress. This helps in making data-informed decisions and optimizing billing rates.Limitations and Areas for Improvement
While ClickTime is strong in many areas, there are some limitations:Scheduling
ClickTime lacks scheduling capabilities, which can be a significant drawback for businesses that need to manage employee schedules alongside time tracking.User Interface
Some users find the time tracking interface somewhat cluttered, which can be overwhelming, especially for smaller teams or those seeking a simpler experience.Mobile App Limitations
The mobile app, while user-friendly, lacks some advanced features available on the web version. For example, it does not allow specifying exact times of day for time entries, which can be problematic for attendance tracking and managing compliance.Cost and Complexity
ClickTime can be overwhelming and costly for very small operations or businesses with minimal time tracking needs. The comprehensive feature set may not be justified by the price for these users.Engagement and User Experience
ClickTime generally offers a user-friendly interface, both on the web and mobile platforms. The mobile app’s offline functionality and clean design make it accessible and easy to use. However, the lack of certain features in the mobile app and the potential clutter in the time tracking interface are areas where user experience could be improved. In summary, ClickTime performs well in terms of time tracking, project management, and financial accuracy, but it has some limitations, particularly in scheduling and the simplicity of its interface for smaller teams. Addressing these areas could further enhance its usability and appeal to a broader range of users. ClickTime - Pricing and Plans
ClickTime Pricing Overview
ClickTime offers a structured pricing system with several plans to cater to different business needs. Here’s a breakdown of their pricing structure and the features included in each plan:
Pricing Plans
Starter Plan
Pricing: $12 per user per month for up to 25 users.
Features:
- Easy time tracking
- Over 70 pre-built reports
- Email reminders
- Mobile app access
- Basic billing rates
- Timesheets (daily, weekly, biweekly)
- Single Sign On (SSO)
- Basic integrations and support
Team Plan
Pricing: $15 per user per month for up to 200 users.
Features:
- All features from the Starter Plan
- Approval workflows
- Advanced billing rates
- Time off management
- Enhanced reporting and integrations
Premier Plan
Pricing: $27 per user per month for up to 200 users.
Features:
- All features from the Team Plan
- Project budgeting
- Resource management
- Account manager role
- Utilization goal tracking
Enterprise Plan
Pricing: Custom pricing; contact the vendor for details.
Features:
- All features from the Premier Plan
- Custom integrations
- Professional services
- Account manager role
- Single Sign On (SSO)
Additional Information
- Free Trial: ClickTime offers a 14-day free trial for all plans, allowing you to explore the platform’s capabilities before committing to a purchase.
- Support: Comprehensive support is available via email, phone, and chat to assist with setup, usage, and optimization.
Each plan is suited for different team sizes and needs, from small teams to larger enterprises with custom requirements. This structure helps ensure that businesses can choose the plan that best fits their specific needs and budget.
ClickTime - Integration and Compatibility
Integration with Accounting Software
ClickTime offers prebuilt integrations with several accounting software systems. For instance, it integrates with Sage Intacct, allowing for the automatic transfer of time data, employee details, and project information between the two systems. This integration ensures accurate cost allocation to projects or grants, minimizes payroll discrepancies, and automates time allocation to grants or cost centers.
Similar integrations are available with other accounting software, enabling the synchronization of time, time off, billing, overtime, and expense data. This ensures the accuracy and completeness of data, reducing discrepancies in payroll and simplifying billing and invoicing processes.
Custom Integrations
For businesses with unique needs, ClickTime provides APIs that allow in-house developers to create custom integrations. This flexibility enables organizations to adapt the integration to their specific workflow requirements.
Data Transfer Frequency
The frequency of data transfer between ClickTime and your accounting system can be adjusted based on your business processes. Data can be synced every few minutes, hours, or upon manual request, supporting various analyses such as budget-to-actual comparisons and period close processes.
Compatibility with Browsers
ClickTime ensures compatibility with the most current web browsers. It supports the latest versions of Chrome, Firefox, Safari, and Microsoft’s Edge browser. However, it has phased out support for Microsoft Edge Legacy since January 2021, due to the lack of security updates from Microsoft and the declining usage of this legacy browser.
Cross-Platform Compatibility
ClickTime is accessible across various devices, including desktops and mobile devices. The platform offers a mobile app that allows users to track time, manage expenses, and approve timesheets on the go. This ensures that users can stay connected and manage their time and resources efficiently regardless of their location.
Data Export and Import
For teams that prefer manual data syncing, ClickTime allows easy export of time data into .csv files. These customized data exports are tailored to meet the data-importing requirements of your accounting software, ensuring smooth data transfer and minimizing manual errors.
Conclusion
In summary, ClickTime integrates seamlessly with various accounting and ERP systems, offers customizable workflows through its APIs, and maintains compatibility with the latest web browsers and devices. This ensures efficient process management, accurate invoicing, and streamlined project finance across your organization.
ClickTime - Customer Support and Resources
Customer Support
Contact Support
Users can reach out to ClickTime’s support team via email at support@clicktime.com or by calling 415-684-1180 / 1-888-746-8227 and choosing option #3 for support. This is particularly useful for addressing any queries or issues that are not covered in the available guides.
Billing Department
For inquiries related to invoicing, payment methods, or billing information, users can contact the Billing Department by emailing billing@clicktime.com or calling the same number and choosing option #4.
Operating Hours
The support team is available Monday to Friday from 9am to 5pm, ensuring timely assistance during business hours.
Additional Resources
Administrator FAQs
ClickTime provides an extensive FAQ section specifically for Administrators and Managers, covering topics such as account setup, security levels, user management, and troubleshooting common issues.
Guides and Documentation
There are detailed guides available for various aspects of using ClickTime, including managing your account, creating new users, adjusting billing rates, and exploring reporting options. These guides are regularly updated based on user feedback.
Resource Management Module
A dedicated resource management tool helps users set monthly budgets, allocate hours among team members, and track billing goals. The support site includes a detailed guide on getting started with this module.
Account Management
Users can find instructions on how to manage their account, including changing payment methods, updating billing information, and canceling subscriptions. These resources are accessible through the support section of the website.
Success and Services Teams
ClickTime offers access to Support, Success, and Services teams to help users optimize their use of the platform, ensuring they get the most out of its features.
Real-Time Assistance
Account Executives
Upon signing up for a trial, users are assigned an Account Executive who is an expert in initial account setup and can assist with any ClickTime-related inquiries.
By leveraging these support options and resources, users of ClickTime can ensure they are well-equipped to manage their time tracking, resource allocation, and project management needs efficiently.
ClickTime - Pros and Cons
Advantages of ClickTime
ClickTime offers several significant advantages that make it a valuable tool for time tracking and resource management:Accurate Time Tracking
ClickTime provides tools to ensure accurate time tracking, including automated timesheet reminders, completion dashboards, and managerial approval workflows. This precision is crucial for maintaining the integrity of your time tracking data.Customizable Timesheets
The software allows for full customization of timesheets to meet your business’s unique needs. Features include custom fields, notes on each time entry, a three-tier object hierarchy, and user permissions. This flexibility ensures that the timesheets can be adapted to various organizational requirements.Comprehensive Reporting
ClickTime comes with over 60 report templates, making it easy to generate reports for timesheets, expenses, and other resource management needs. This feature simplifies the process of monitoring working hours and generating efficiency reports.Enhanced Project Management
The platform offers project insights tools and billable hours trackers, which help teams monitor project profits, costs, and billings. It also allows for strategic allocation of staff to projects, improving focus and efficiency.Resource Management
ClickTime enables businesses to plan and allocate employee hours effectively. It includes features for managing overtime rules, expense management, time-off requests, and availability tracking. This helps in optimizing team efficiency and ensuring adherence to budget constraints.Mobile Accessibility
The software has a convenient mobile app, allowing users to track their time from any location. This mobility enhances workforce productivity and ensures that time tracking is always accessible.Seamless Integrations
ClickTime supports seamless integrations with other critical systems through its versatile API. This ensures operational efficiency across departments that rely on timesheets. Integrations with tools like Zenkit are also possible via Zapier.Dedicated Support
ClickTime provides access to Support, Success, and Services teams, ensuring optimal utilization of the platform. This dedicated support helps users address any issues promptly.Disadvantages of ClickTime
While ClickTime is a powerful tool, there are some potential drawbacks to consider:Learning Curve
Some users may find that there is a learning curve associated with using ClickTime, especially for those who are not familiar with time tracking and resource management software. However, the dedicated support can help mitigate this issue.Cost
The pricing of ClickTime depends on the organization’s needs and requirements, which might make it less accessible to smaller businesses or individuals with limited budgets. The cost can be a significant factor for some users.User Interface
A few users have mentioned that the user interface could be improved for better usability. While ClickTime is generally easy to use, some features might not be as intuitive as users would like.Technical Issues
As with any software, there can be occasional technical issues. Users may experience problems with integrations or other features, but these are typically addressed by the support team. In summary, ClickTime is a powerful tool for time tracking and resource management, offering a range of features that enhance productivity and efficiency. However, it may have a learning curve, and the cost could be a barrier for some users. ClickTime - Comparison with Competitors
When Comparing ClickTime with Other Collaboration and Time-Tracking Tools
Time Tracking and Project Management
- ClickTime is renowned for its detailed time tracking, allowing users to distinguish between billable and non-billable hours, and its project management features, including task assignments, deadlines, and project cost estimation.
- Alternatives:
- Clockify: Offers a free plan and is known for its simplicity and ease of use. It integrates well with various project management tools and provides features like automated time tracking and customizable reports.
- Toggl Track: Similar to Clockify, Toggl Track is user-friendly and offers a free trial. It excels in its simplicity and integration with tools like Asana, Trello, and Jira.
- TimeCamp: Provides automated time tracking and integrates with a wide range of project management and billing systems. It also offers a free trial and is known for its ease of use.
Expense Tracking
- ClickTime stands out with its expense tracking feature, allowing employees to submit expenses in over 160 global currencies and upload receipts via the mobile app. It also supports customizable approval workflows.
- Alternatives:
- Harvest: Offers comprehensive expense tracking with integration into its time tracking and invoicing features. It is particularly useful for firms that need to track expenses and generate invoices seamlessly.
- Connecteam: While primarily a time-tracking tool, Connecteam also offers expense tracking features, including receipt upload and approval workflows, making it a solid alternative.
Resource Management
- ClickTime helps in optimizing team capacity by assigning weekly hours to projects, though it lacks shift scheduling features. It alerts managers when resource thresholds are reached.
- Alternatives:
- Connecteam: Provides more advanced resource management, including shift scheduling, drag-and-drop functionality, and shift swapping features, making it a better fit for businesses needing detailed employee scheduling.
- Replicon: Known for its AI-powered time tracking, Replicon also offers advanced resource management features, including detailed scheduling and resource allocation tools.
Integration and Reporting
- ClickTime integrates well with tools like QuickBooks, BambooHR, and Slack. It offers highly customizable reporting and analytics, including predictive analytics for project costs and resource utilization.
- Alternatives:
- Harvest: Integrates with tools like Asana, Trello, and Google Drive, providing a broader range of integrations. Its reporting features are also highly customizable and include detailed project progress and expense reports.
- actiTIME: Offers integrations with various project management and billing systems. It provides detailed reports on time tracking, expenses, and project progress, making it a strong contender in the reporting and analytics category.
Unique Features and User Experience
- ClickTime is praised for its auto-fill feature, which pre-populates time entries based on previous entries or templates, reducing manual input and errors. However, it lacks a free trial and can be overwhelming for small teams.
- Alternatives:
- Clockify: Offers a free plan and a very intuitive interface, making it easier for small teams to adopt. It also provides automated time tracking and customizable reports.
- Connecteam: Provides a more comprehensive suite of features, including time tracking, project management, and employee scheduling. It is known for its user-friendly interface and offers a free plan for basic features.
Summary
In summary, while ClickTime excels in detailed project costing, resource allocation, and sophisticated time tracking, alternatives like Clockify, Toggl Track, Harvest, and Connecteam offer different strengths that might better align with specific team needs, such as simplicity, broader integrations, or advanced scheduling features.
ClickTime - Frequently Asked Questions
Frequently Asked Questions about ClickTime
What are the different pricing plans offered by ClickTime?
ClickTime offers four main pricing plans: Starter, Team, Premier, and Enterprise. Here’s a brief overview of each:
- Starter Plan: $12 per user per month (up to 25 users), includes easy time tracking, 70 reports, and email reminders.
- Team Plan: $15 per user per month (up to 200 users), includes everything in the Starter Plan plus approval workflows, advanced billing rates, and time off management.
- Premier Plan: $27 per user per month (up to 200 users), includes everything in the Team Plan plus project budgeting, resource management, and an account manager.
- Enterprise Plan: Custom pricing, includes all features from the Premier Plan plus custom integrations, professional services, and other customized features.
Do non-profit organizations receive any discounts on ClickTime plans?
Yes, ClickTime offers discounted pricing for non-profit organizations. The Team plan costs $11 per user per month (or $9 if billed annually), and the Premier plan costs $18 per user per month (or $15 if billed annually). The Enterprise plan also has custom pricing for non-profits.
Is there a free trial available for ClickTime?
Yes, ClickTime offers a 14-day free trial for the Starter and Team plans. During this trial, you can access all the features of your chosen plan without needing a credit card.
What features are included in the Starter Plan?
The Starter Plan includes easy time tracking, 70 pre-built reports, email reminders, mobile app access, timesheets (daily, weekly, biweekly), basic billing rates, and integration with Google Apps and payroll export. However, it lacks features like time off management, resource planning, and budgeting.
How does the time tracking work in ClickTime?
ClickTime offers easy time tracking with features such as timesheets (daily, weekly, biweekly), a stopwatch, and timesheet notes. It also includes automation options to streamline the time tracking process.
What kind of support does ClickTime offer?
ClickTime provides comprehensive support via email, phone, and chat to assist with setup, usage, and optimization of the platform. Additionally, the Premier and Enterprise plans include an account manager for more personalized support.
Can I customize my ClickTime plan with additional integrations or services?
Yes, ClickTime allows for custom integrations and professional services, particularly in the Premier and Enterprise plans. These can be tailored to meet the specific needs of your business.
Which types of businesses use ClickTime?
ClickTime is used by a wide range of businesses, including digital agencies, IT consultants, non-profits, clinical research organizations, architecture firms, and more.
How secure is the data in ClickTime?
ClickTime ensures data security with features such as single sign-on, audit trails (in the Enterprise plan), and DCAA compliance. The platform also provides robust data and security measures across all plans.
Can I export reports and data from ClickTime?
Yes, ClickTime allows you to export reports and data. The platform includes features for exporting timesheets, expense reports, and other data, which can be integrated with payroll systems and other tools.
Is ClickTime accessible on mobile devices?
Yes, ClickTime has a mobile app available for both Android and iOS devices, allowing users to track time and manage tasks on the go.