Highfive - Detailed Review
Collaboration Tools
Highfive - Product Overview
Highfive, now integrated into Dialpad as Dialpad Meetings, was a cloud-based video conferencing platform that enabled seamless communication for businesses of all sizes. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
Highfive’s primary function was to provide a simple and reliable video conferencing solution that allowed teams to connect and collaborate from anywhere, on any device. This included both desktop and meeting room environments, ensuring that remote and office workers could communicate effectively.
Target Audience
The target audience for Highfive included businesses of all sizes, particularly those with a need for flexible and reliable communication solutions. This encompassed various sectors such as IT, engineering, customer success, and any organization adopting remote or hybrid work models.
Key Features
- One-Touch Video Conferencing: Highfive was known for its one-touch, browser-based HD-quality video conferencing services that required no IT intervention, pin codes, or pass codes. Users could connect instantly using any device and from any location.
- Smart Meeting Room Experience: Highfive transformed any home office, huddle room, or office space into a smart meeting room experience. It worked seamlessly with existing hardware and SIP-enabled conferencing providers.
- Plug-and-Play Functionality: After the integration with Dialpad, the platform retained its plug-and-play functionality, ensuring easy setup and use in meeting rooms. This included integration with Poly devices.
- Cross-Device Compatibility: Highfive allowed users to host and join meetings from any desktop or mobile browser, ensuring flexibility and convenience.
- AI-Driven Collaboration: As part of Dialpad Meetings, the platform leveraged Dialpad’s built-in AI to take notes and action items during meetings, enhancing collaboration and productivity.
Overall, Highfive was a user-friendly and versatile video conferencing solution that catered to the evolving needs of modern workplaces, especially those embracing remote and hybrid work models.
Highfive - User Interface and Experience
User Interface and Experience of HighFive
Ease of Use
HighFive is generally praised for its simplicity and ease of use. Users find it easy to set up and start meetings, with many noting that the installation process takes less than 10 minutes.- The software allows users to easily connect with other members by simply sending a URL to participants, making the joining process straightforward.
User Interface
The interface is described as user-friendly and intuitive. Here are some key aspects:- Screen Sharing and Multi-Monitor Support: Users can easily share their screens and connect multiple monitors, which is particularly useful for presentations and collaborative work.
- Calendar Integration: HighFive integrates well with calendars, providing reminders and notifications for upcoming meetings.
- Mobile and Desktop Compatibility: The app works seamlessly on both mobile devices and computers, allowing users to mix and match their preferred devices for meetings.
Overall User Experience
The overall user experience is generally positive, though there are some areas for improvement:- Video and Audio Quality: The video quality is great, but it depends on the internet connection. Users have reported that the audio continues to work well even when video quality suffers due to signal issues.
- Lag and Connectivity Issues: Some users have experienced lag and disconnections, particularly during screen sharing, which can be frustrating.
- Automatic Updates: There have been instances where the software restarts itself for updates during meetings, causing minor disruptions.
Customer Support and Value
Users appreciate the ease of use and the value for money, although some have suggested improvements such as the option for yearly subscription plans to avoid monthly costs. In summary, HighFive offers a simple, easy-to-use interface that facilitates smooth video conferencing and screen sharing, despite some minor issues with lag and connectivity. The overall user experience is positive, with users appreciating its ease of setup and use. Highfive - Key Features and Functionality
Highfive Overview
Highfive, a video conferencing company, offers a range of features and functionalities that enhance collaboration, particularly in the enterprise sector. Here are the key features and how they work:
Premium Meeting Room Experience
Highfive combines cloud-based software with premium meeting room hardware, including the Dolby Voice Room. This setup addresses common video conferencing issues such as poor audio, shadowy video, and distracting background noise. The hardware includes a wide-angle camera with 4K HDR video mapping, which automatically frames the video to focus on the people in the room and adjusts as they move.
Intelligent Screen Framing and Dual-Screen Support
The system features intelligent screen framing, ensuring that the video feed is always focused on the participants. Additionally, it supports dual-screen functionality, allowing users to share content on one screen while keeping a video feed from remote attendees on the second screen.
Whiteboard View
Highfive’s Whiteboard View provides a clear, head-on view of the whiteboard, even if it is angled and located at the back of the room. This feature enhances the collaboration experience by ensuring that all participants can see what is being written or drawn on the whiteboard.
Interoperability
Highfive meetings can be joined via third-party SIP devices, enhancing remote collaboration by allowing participants to use a variety of hardware to connect to meetings. This interoperability makes it easier for teams to collaborate across different platforms.
Professional Services
Highfive offers professional services to help customers set up and manage their collaboration systems. Even though the setup is generally simple and lightweight, these services can accelerate the time to value and ensure teams are collaborating effectively right away.
Cloud Conferencing and App Support
Highfive’s software is cloud-based and accessible through apps on web, Windows, macOS, Android, and iOS devices. This allows users to initiate calls on mobile devices or tablets and beam them onto a large TV screen, providing a seamless and intuitive collaboration experience.
AI Integration
While the primary sources do not detail extensive AI integration within Highfive’s core product, the company’s focus on innovative technology suggests a commitment to improving collaboration through advanced features. However, there is no specific information available on how AI is integrated into Highfive’s collaboration tools beyond their general innovative approach to video conferencing.
Conclusion
In summary, Highfive’s features are geared towards simplifying and enhancing business collaboration, particularly in enterprise settings, through a combination of high-quality hardware and user-friendly software. While AI is not explicitly highlighted as a core feature in the available sources, the company’s innovative approach indicates a potential for future AI-driven enhancements.
Highfive - Performance and Accuracy
Performance
Highfive is recognized for its ease of use and interoperability in video collaboration. Here are some key points:
Interoperability
Highfive’s Meeting Connector allows users to connect directly with third-party video conferencing platforms such as BlueJeans, Webex, and Zoom, eliminating the need to switch between different meeting platforms. This feature enhances collaboration by ensuring seamless connectivity across various systems.
Ease of Use
The platform is user-friendly, with a simple installation process that takes less than 15 minutes. It integrates well with existing hardware and software, making it accessible for mid-level and enterprise-size businesses.
Quality of Meetings
Highfive uses web-based communication platforms, integrates with enterprise-grade workflows, and delivers high-quality audio from Dolby Voice and 4K wide-angle cameras. This ensures clear and immersive video conferencing experiences.
Accuracy and Reliability
The accuracy and reliability of Highfive are supported by several factors:
Technical Stability
Highfive leverages proprietary technology, vendor APIs, WebRTC, and SIP interoperability to ensure stable and reliable connections. This reduces the frustration and time wasted on technical issues during meetings.
User Experience
The platform is designed to provide a seamless experience for end users, allowing them to connect with others with just a single tap. This enhances the overall user experience and reduces barriers to collaboration.
Limitations or Areas for Improvement
While Highfive offers significant benefits, there are some areas to consider:
Dependence on Technology
As with any video collaboration platform, the performance of Highfive can be affected by the quality of the internet connection and the hardware used. Ensuring that all participants have stable internet and compatible hardware is crucial.
Integration with Other Tools
While Highfive integrates well with many third-party platforms, there might be occasional issues with specific integrations or updates that could temporarily disrupt service. Regular updates and support from the Highfive team are essential to mitigate these issues.
Conclusion
Highfive’s performance in the collaboration tools category is strong, particularly in terms of its interoperability and ease of use. The platform’s ability to connect seamlessly with various video conferencing systems and its high-quality meeting experiences make it a valuable tool for teams. However, as with any technology, there can be occasional limitations related to technical stability and integration, but these are generally manageable with proper support and maintenance.
Highfive - Pricing and Plans
Pricing Plans
HighFive offers three distinct pricing plans, each catering to different needs and scales of organizations.
Essential Plan
- Cost: $99 per month per room (paid annually)
- Features: Unlimited video conferencing, unlimited meetings and hosts. This plan is suitable for basic video conferencing needs.
Standard Plan
- Cost: $149 per month per room (paid annually)
- Features: Includes all the features of the Essential plan, plus additional functionalities that enhance the meeting experience. However, specific details on these extra features are not provided in the available sources.
Professional Plan
- Cost: $199 per month per room (paid annually)
- Features: This plan includes all the features from the Standard plan, along with more advanced capabilities to support more complex and demanding video conferencing requirements.
Free Trial
HighFive also offers a free trial, allowing potential users to test the service before committing to a paid plan.
Key Points
- Each plan is priced per room, rather than per user, which can be beneficial for organizations with multiple meeting spaces.
- The plans are billed annually, though the exact differences in features between the Standard and Professional plans are not detailed in the available sources.
For the most accurate and up-to-date information, it is recommended to visit the HighFive website or contact their customer support directly.
Highfive - Integration and Compatibility
Highfive Integration into Dialpad Meetings
Highfive, now integrated into Dialpad Meetings, offers a range of integration and compatibility features that enhance its usability and accessibility across various platforms and devices.
Platform Compatibility
Highfive devices are compatible with a wide range of operating systems, including Windows 7, 8, 8.1, 10 or later, and Mac OS X 10.8 or later. Additionally, it supports iOS devices with iOS 8, 9, or later, through universal iPhone and iPad apps.
Integration with Other Tools
One of the key features of Highfive is its ability to integrate with third-party video conferencing platforms. The Highfive Meeting Connector allows users to connect directly with SIP-enabled video conferencing platforms such as BlueJeans, Cisco Webex, and Zoom. This feature eliminates the need to toggle between different meeting platforms, making it easier for users to join meetings from any Highfive room.
Interoperability
Highfive emphasizes interoperability, allowing users to connect with meetings hosted on other platforms seamlessly. For instance, a user can receive a Webex meeting invite and join the meeting directly from a Highfive room without any special configuration.
Integration with Business Apps
Although Highfive itself has transitioned to Dialpad Meetings, the broader Dialpad platform integrates well with popular business apps. Dialpad Meetings can be connected with tools like Salesforce, HubSpot, Microsoft Teams, and Google ecosystem tools. This integration enables features such as click-to-call from Gmail, surfacing relevant emails, and upcoming events, which can enhance productivity and workflow.
Hardware and Software Integration
Highfive devices come with a built-in CPU, and they require only power, ethernet, and HDMI connections to operate. They do not need a separate PC or tablet to function. The devices include high-fidelity audio with noise and echo cancellation, and a wide-angle HD video conferencing camera with a 120-degree field of view.
User Accessibility
Highfive, now part of Dialpad Meetings, offers unlimited user licenses for desktop and mobile app users, which allows any user within a company’s domain to utilize the meeting services without additional costs. This model promotes greater accessibility and adoption of video conferencing within enterprises.
Conclusion
In summary, Highfive’s integration into Dialpad Meetings ensures a seamless and compatible video conferencing experience across various platforms, devices, and third-party tools, making it a versatile solution for business communication needs.
Highfive - Customer Support and Resources
Customer Support
Highfive, as a part of Dialpad, offers several avenues for customer support:
Phone Support
While specific phone numbers for Highfive are not listed separately, Dialpad’s general support can be accessed through their main customer support channels. You can expect to find relevant contact information on the Dialpad website.
Email Support
Customers can reach out via email for various inquiries. Although the exact email addresses for Highfive are not specified, Dialpad typically provides support emails for different types of queries.
Live Chat and Online Forms
Dialpad often includes live chat options and online forms for customers to submit their queries, which can be accessed through their customer service page.
Additional Resources
Documentation and Help Center
Dialpad and Highfive likely have a comprehensive help center or knowledge base where users can find answers to common questions, setup guides, and troubleshooting tips.
AI-Powered Support Tools
As part of Dialpad’s offerings, Highfive benefits from AI-powered support tools that enhance agent productivity and customer interactions. This includes features like live coaching and real-time transcriptions during calls.
Integrations and Analytics
Highfive, through Dialpad, integrates with various popular apps such as Salesforce, Zendesk, and Google Workspace. Additionally, users have access to real-time analytics to monitor agent usage and adoption.
Community and Support Forums
While not explicitly mentioned for Highfive, many collaboration tools offer community forums or support groups where users can share experiences, ask questions, and get help from other users.
Given the integration with Dialpad, it is reasonable to assume that Highfive users can leverage these resources to ensure effective and efficient support. However, for the most accurate and up-to-date information, it is best to visit the official Dialpad or Highfive support pages.
Highfive - Pros and Cons
Advantages
Ease of Use and Setup
Highfive is known for its simple and lightweight setup, making it easy for teams to start collaborating quickly. It offers an intuitive interface that simplifies the process of managing meetings from any device.
Premium Meeting Room Experience
Highfive integrates with Dolby Laboratories’ Dolby Voice Room, providing exceptional HD video and audio quality. Features like intelligent screen framing, dual-screen support, and whiteboard view enhance the meeting experience significantly.
Interoperability
Highfive allows participants to join meetings via third-party SIP devices, ensuring compatibility with various meeting room hardware. This makes remote collaboration more seamless.
Flexible Pricing
Highfive offers additional purchasing plans, including software-only options, which increase flexibility for customers to choose packages that fit their organizational needs.
Professional Services
Highfive provides professional services that can work on-site with customers to accelerate the time to value and ensure teams are collaborating effectively right away.
Unlimited Meetings and Screen Sharing
Highfive allows for unlimited meetings and minutes, and anyone can share their screen seamlessly, including guests. This feature is particularly useful for continuous and uninterrupted collaboration.
Industry-Leading Audio
With Dolby Voice, Highfive offers industry-leading audio quality, including background-noise management, spatial and stereo voice separation, and 360-degree audio capture.
Integrations
Highfive integrates with popular tools like Slack, Outlook, Google Calendar, and Skype for Business, making it easy to incorporate into existing workflows.
Disadvantages
Cost and Pricing Structure
While Highfive offers flexible pricing, some features and integrations may be locked behind more expensive tiers, which could be a drawback for smaller organizations or those on a budget.
Limited Global Availability
Highfive is still expanding its global reach through new partnerships, so it may not be available in all regions yet.
Dependence on Hardware for Full Features
To fully benefit from Highfive’s premium features, such as the Dolby Voice Room, organizations need to invest in specific hardware, which can add to the overall cost.
Overall, Highfive is a strong option for enterprises looking for a comprehensive and high-quality video conferencing solution, especially those already invested in premium meeting room hardware. However, smaller organizations might find some of the advanced features and hardware requirements to be a significant investment.
Highfive - Comparison with Competitors
Highfive (Dialpad Meetings)
- Highfive, now part of Dialpad Meetings, offers an all-in-one room solution integrated with Poly, providing plug-and-play functionality and the same in-room features as before.
- It includes easy click-to-join meetings and the ability to host and join meetings from any desktop or mobile browser.
- Dialpad Meetings also features high-powered collaboration with built-in AI, which can take notes and action items during meetings.
- The integration with Dolby Voice Room hardware ensures premium meeting room experiences with features like intelligent screen framing, dual-screen support, and whiteboard view.
Microsoft Teams
- Microsoft Teams stands out with its AI capabilities, including real-time translation, transcription, and meeting insights. It also generates meeting summaries and action items, making follow-ups more manageable.
- Teams’ AI can handle cross-language collaboration and provide analytics on participant engagement, which is particularly useful for global teams.
Zoom
- Zoom uses AI to enhance video call quality, provide real-time transcription, and offer smart meeting scheduling. It also includes background noise suppression and real-time analytics on participant engagement.
- Zoom’s AI features are geared towards improving the quality and efficiency of virtual meetings.
Cisco Webex
- Webex offers AI features such as real-time translation, virtual backgrounds, and automated meeting summaries. It also provides insights into meeting dynamics, including speaking time and engagement levels.
- Webex is known for its smooth virtual collaboration capabilities and detailed meeting analytics.
Trello and Asana
- Trello and Asana leverage AI for automating repetitive tasks and providing smart suggestions. Trello’s Butler bot can automate workflows, while Asana’s AI helps prioritize tasks and predict potential project bottlenecks.
- These tools are more focused on project management but integrate AI to streamline collaboration and workflow automation.
Miro and Figma
- Miro uses AI for smart drawing and diagramming, helping remote teams collaborate visually. It organizes and prioritizes ideas generated during brainstorming sessions.
- Figma provides real-time design feedback, version control, and smart layout suggestions, making it ideal for remote creative teams.
Potential Alternatives
If you’re looking for alternatives to Highfive (Dialpad Meetings), here are some considerations:
- Microsoft Teams might be a better fit if you need strong cross-language collaboration and detailed meeting analytics.
- Zoom could be ideal if your focus is on improving video call quality and real-time transcription.
- Cisco Webex is a good option if you need virtual backgrounds and detailed insights into meeting dynamics.
- Trello or Asana might be more suitable if your primary need is project management with AI-driven automation.
- Miro or Figma are excellent choices for visual collaboration and creative project management.
Each of these tools has unique features that cater to different aspects of collaboration and project management, so it’s important to evaluate which one aligns best with your specific needs.
Highfive - Frequently Asked Questions
What are the pricing plans for Highfive?
Highfive offers three main pricing plans: Essential, Standard, and Professional. The plans are priced as follows:- Essential: $99 per month per room (paid annually)
- Standard: $149 per month per room (paid annually)
- Professional: $199 per month per room (paid annually)
What devices and platforms does Highfive support?
Highfive is compatible with a variety of devices and platforms, including Windows, macOS, Android, and iOS. Users can join meetings from any of these devices, and the system also supports integration with meeting room hardware.How does Highfive improve meeting room experiences?
Highfive enhances meeting room experiences with several features, including:- Dolby Voice Room hardware: Provides exceptional HD video and audio quality, reducing issues like unintelligible audio and poor video.
- Intelligent Screen Framing: Automatically frames the video to the people in the room and adjusts as they move.
- Dual-screen support: Allows sharing content on one TV while keeping a video feed from remote attendees on the second TV.
- Whiteboard View: Gives a head-on view of the whiteboard even if it is angled and in the back of the room.
Can Highfive integrate with other business systems and applications?
Yes, Highfive integrates with several leading tools such as Slack, Outlook, Google Calendar, and Skype for Business. This integration makes it easier to manage meetings and collaborate across different platforms.How easy is it to set up and use Highfive?
Highfive is known for its simplicity and ease of use. The setup process is lightweight and can be completed in less than 10 minutes. Users can easily start calls and use the app on their mobile devices or computers without needing to use specific hardware. Highfive also offers professional services to help accelerate the setup and ensure teams are collaborating quickly.What are some key features of Highfive’s video conferencing?
Key features include:- Screen Sharing: Users can seamlessly share their screens without switching between users.
- Noise Cancelling: Highfive uses Dolby Voice to manage background noise.
- Unlimited Meetings: There are no usage limits on the number of meetings or minutes.
- Wireless Projection: Users can project content wirelessly.
- 360-degree Audio Capture: Provides high-quality audio with spatial and stereo voice separation.
How secure is Highfive for business use?
Highfive offers domain-based security, which means there are no pin codes or passwords required. This approach simplifies the meeting process without compromising on security. Additionally, Highfive supports single-sign-on for added convenience and security.Can attendees join meetings from any device?
Yes, attendees can join meetings from various devices, including Macs, PCs, smartphones, and other mobile devices. Highfive also supports dialing in from any device, making it highly accessible.Does Highfive offer any analytics or reporting features?
Yes, Highfive includes analytics features that help organizations monitor and optimize their meeting experiences. However, specific details on the types of analytics provided are not extensively outlined in the available sources.Is Highfive available globally?
Highfive is expanding its availability through new partnerships, but it is best to contact the company to determine if it is available in your specific region.