Livedrive - Detailed Review
Collaboration Tools
Livedrive - Detailed Review Contents
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Livedrive - Product Overview
Overview
Livedrive is a comprehensive cloud storage and backup solution that caters to both personal and business users. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Livedrive is designed to provide a versatile cloud backup and storage service. It allows users to back up their entire computers, as well as sync files and folders across various devices, similar to Dropbox. This dual functionality makes it a flexible option for managing and protecting your data.Target Audience
Livedrive is targeted at individuals and businesses looking for a reliable cloud storage and backup solution. It is particularly useful for those who need to back up multiple devices, including computers, smartphones, and tablets. The service is also suitable for businesses with multiple users, offering packages that can accommodate different numbers of users and devices.Key Features
Backup Options
Livedrive offers two main backup methods:- Full Computer Backup: Allows unlimited online backup storage for your computer files, though it does not include disk images, meaning you cannot restore your operating system and settings directly from the backup.
- Briefcase: A Dropbox-style file and folder syncing service that provides up to 5TB of cloud storage space, enabling you to access, edit, and share files from any device.
File Sharing and Access
Users can share files of any size securely via private or public links, making it easy to collaborate with others or post files on social media. Files can be accessed and edited through desktop apps, mobile apps, or the web portal.Versioning and Restoration
Livedrive retains up to 30 previous versions of your files and keeps deleted files for 30 days. The restore feature is straightforward, allowing you to select and restore individual files or folders from the desktop app or web client.Security
Livedrive stores files in ISO27001 certified UK data centres with three layers of physical access security and 24/7 monitoring. It also offers two-factor authentication to protect your account from unauthorized access.Compatibility
The service supports a wide range of devices, including Windows, macOS, iOS, iPadOS, and Android. It also has competent client applications for these platforms, although they may not be the most modern-looking.Conclusion
In summary, Livedrive is a versatile cloud storage and backup solution that offers a range of features to help users manage and protect their data effectively, making it a solid choice for both personal and business use. Livedrive - User Interface and Experience
User Interface Overview
The user interface of Livedrive, particularly in its latest updates, is designed with a focus on simplicity, functionality, and user-friendliness.Redesigned Mobile Backup Interface
The recent update to the Livedrive Android app (v4.29.2) introduces a redesigned mobile backup interface. This new layout is more intuitive and aesthetically pleasing, offering smoother transitions and responsive controls. The interface is now more streamlined, making it easier for users to manage their backups.Ease of Use
Livedrive’s client apps are generally straightforward to use. On both computers and phones, users can easily select files and folders to be backed up. The apps are clean and easy to navigate, even though they may not be the most modern-looking compared to some competitors.Key Features and Accessibility
The Livedrive Dashboard on the web is the central tool for accessing, restoring, and monitoring backups. Users can easily switch between standard backup and Briefcase modes, and configure settings such as bandwidth use and file type priorities. The Briefcase feature functions like an external drive, allowing users to access, edit, and share files across various devices and online platforms.Performance and Notifications
The latest updates have improved the backup process significantly. The app now supports concurrent scanning and uploading, which enhances backup efficiency. Additionally, improved notifications keep users informed about the status of their backups, including an in-app alert when the process is complete.File Backup and Restoration
Livedrive selects several folders by default for backup, including desktop, documents, pictures, music, and videos. Users can manually select additional files or folders they want to backup. The restore feature is simple, allowing users to choose specific files or folders to restore from the desktop app or download individual files from the web app.Overall User Experience
While Livedrive’s interfaces may feel a bit outdated compared to some competitors, they are functional and easy to use. The app’s simplicity and clear layout make it accessible for a wide range of users. However, some users might find the upload speeds to be slower than expected, especially for large amounts of data, due to the lack of a global network of servers.Conclusion
In summary, Livedrive’s user interface is user-friendly, with a focus on simplicity and functionality. The recent updates have improved the mobile backup interface and overall performance, making it easier for users to manage their backups efficiently. Livedrive - Key Features and Functionality
Automatic Backup and Versioning
Livedrive offers automatic backup for up to 5 PC or Mac user accounts, ensuring that all files are mirrored in their secure UK data centers. This feature includes versioning, where up to 30 previous versions of your files are kept, and deleted files are retained for 30 days. This ensures that you can easily restore files in case of accidental deletion or changes.Cloud Storage and Briefcase
Livedrive provides a 5TB cloud storage drive known as the Briefcase, where you can store and access files from any device. This allows for seamless collaboration as files can be shared securely with colleagues, clients, or family members via private or public links. The Briefcase also supports FTP, FTPS, and WebDav protocols, making it accessible for users on various platforms, including Linux.File Sharing and Collaboration
Files and folders can be shared securely, eliminating the need for email attachments. Team folders enable colleagues to work together privately, and you can control who can view and edit files in each folder. This feature facilitates collaboration by allowing multiple users to access and work on files simultaneously.Access and Syncing
Livedrive has desktop software for Windows and Mac, as well as apps for iOS, Android, and Windows mobile devices. This allows users to access, edit, and sync files from any device, ensuring that everyone has the latest version of the files they need. LAN transfers can also be set up to sync Briefcase files across computers on a local area network.Security and Data Protection
Livedrive stores files in ISO27001 certified UK data centers with 3 layers of physical access security and 24/7 monitoring. The service is also SOC2 self-certified and SOX compliant, ensuring high standards of data protection. Two-factor authentication is available to protect accounts from unauthorized access.AI Integration
There is no specific mention of AI integration in the features and functionalities of Livedrive. The service focuses on providing secure, automatic backup, cloud storage, and collaboration tools without the use of AI-driven technologies.Conclusion
In summary, while Livedrive is a powerful tool for backup, cloud storage, and collaboration, it does not incorporate AI-driven features. Its strengths lie in its ease of use, comprehensive backup options, and secure file sharing and collaboration capabilities. Livedrive - Performance and Accuracy
Performance
Livedrive’s performance is a mixed bag, particularly noticeable during the initial backup process. For instance, an initial backup of 315GB of data took more than three weeks to complete, even on a high-speed fibre connection with a 20Gbits/sec uplink. Once the initial upload is complete, however, the service runs smoothly in the background. The PC client can be set to backup files in real-time, hourly, or daily schedules. Upload speeds for smaller files can be inconsistent; for example, a 681MB video file took about 2 minutes and 28 seconds to upload, while a 227MB folder of 32 PDF files took almost as long, despite being smaller.Upload and Download Speeds
Upload speeds are generally slower than expected. In tests, uploading a 1GB zipped folder took about an hour, which is slower than the theoretical time it should take. However, download speeds are more satisfactory, taking only about two minutes for the same 1GB file.Accuracy and Reliability
Livedrive is reliable in maintaining the integrity of your files. It keeps the past 30 saved versions of files, allowing you to restore previous versions if needed. Additionally, it retains copies of deleted files and folders for 30 days, which is helpful for recovering accidentally deleted files.Collaboration Tools
Livedrive offers several collaboration features that are useful for sharing and accessing files across different devices. The Briefcase feature allows you to access and edit files from various devices, share large files, and free up space on your computer. You can also stream music and movies and view images directly from the web portal or mobile apps.Limitations
One significant limitation is the lack of certain security features, such as two-factor authentication and zero-knowledge encryption. This could be a concern for users who prioritize high-level security for their data. Another area for improvement is the support service. Livedrive’s support is limited to Monday to Friday, 9am to 6pm UK time, and the knowledge base and self-help resources could be better.User Interface and Ease of Use
The user interface is generally clear and easy to use, although it may not be the most visually appealing. The desktop app can sometimes lag, especially when adding or removing folders from the backup. However, the web interface provides a straightforward way to manage your backups and access your files.Conclusion
In summary, while Livedrive offers reliable backup and useful collaboration tools, it has some performance issues, particularly with initial backups and upload speeds. Additionally, there are limitations in terms of security features and support services that users should be aware of. Livedrive - Pricing and Plans
Livedrive Plans Overview
Livedrive offers a variety of plans to cater to different needs, whether you are an individual or a business. Here’s a breakdown of their pricing structure and the features included in each plan:
Personal Plans
Backup Plan
- Cost: $8.99 per month
- Features: Unlimited backup storage for one Windows or Mac computer. This plan does not include file syncing across devices.
Briefcase Plan
- Cost: $16 per month
- Features: 2TB of synchronizable storage. This plan allows you to sync files across multiple devices, including smartphones, tablets, desktop computers, and laptops. It also enables file sharing and access to files from various devices.
Pro Suite Plan
- Cost: $25 per month
- Features: Combines the features of both the Backup and Briefcase plans. It offers unlimited backup storage for up to five devices (including Windows, macOS, Android, and iOS) and 5TB of synchronizable storage. This plan is ideal for those who need both extensive backup and syncing capabilities.
Business Plans
Business Express Plan
- Cost: $50 per month
- Features: Suitable for small businesses, this plan includes 2TB of cloud storage and supports up to three user accounts. It provides both storage and syncing capabilities for PCs and mobile devices.
Business Standard Plan
- Cost: $160 per month
- Features: This plan supports up to 10 user accounts and offers 10TB of cloud storage. Additional storage can be purchased at $7 per terabyte per month, and extra user accounts can be added for $14 per user per month.
Additional Features
- Network-Attached Storage (NAS) Backup: Available as an add-on for the Backup and Pro Suite plans at $7 per month.
Free Trial
- Livedrive offers a 14-day free trial for all plans. You will need to provide your payment details to access the trial, but you won’t be charged until after the 14-day period. You can cancel the subscription during this period to avoid any charges.
Each plan is designed to meet different user needs, from basic backup to comprehensive backup and syncing solutions, making it easier to choose the one that best fits your requirements.
Livedrive - Integration and Compatibility
Livedrive Overview
Livedrive, a cloud storage and backup service, offers a range of integration and compatibility features across various platforms and devices, although it has some limitations, particularly for Linux users.Platform Compatibility
Livedrive’s desktop software is compatible with Windows 7 and above, as well as macOS / OS X 10.11 and above. This software allows for automatic backups and synchronization of files on these operating systems.Mobile Device Compatibility
For mobile devices, Livedrive has apps available for Android, iOS, and Windows mobile devices. These apps enable users to back up photos, videos, and other files from their mobile devices and access them from anywhere.Linux Compatibility
While Livedrive does not have a dedicated desktop software for Linux, users can still access and manage their files using FTP and WebDAV protocols. This is particularly useful for users with Pro Suite or Business Standard accounts. Tools like FileZilla for FTP and Konqueror for WebDAV can be used to connect to Livedrive’s Briefcase, allowing users to upload, download, and manage files. However, FTP and WebDAV access do not work if two-factor authentication is enabled.File Access and Sharing
Livedrive allows users to access their files via web browsers, regardless of the device or operating system. The Briefcase feature acts as an online drive where files can be stored and accessed from any device with an internet connection. Files can also be shared securely via private or public links, making it easy to collaborate with others.Backup and Restore
For Windows and Mac users, Livedrive offers automatic backup features that mirror the files on their computers. This includes keeping up to 30 previous versions of files, allowing users to revert any unwanted changes or recover deleted files. However, Linux users cannot use the automatic backup feature and must manually transfer files to their Briefcase using FTP or WebDAV.Security
Livedrive’s data centers are ISO 27001 certified and comply with EU privacy laws. They offer multiple layers of physical security and 24/7 monitoring. Additionally, two-factor authentication is available to protect accounts from unauthorized access, although this feature is incompatible with FTP and WebDAV access for Linux users.Other Devices and Tools
Livedrive also supports backup and access from other devices such as Android and iOS devices. The mobile apps can automatically back up photos and videos, and users can access these files from any location. There is no specific support mentioned for QNAP NAS devices or Chrome OS beyond a basic Chrome OS app that does not include backup functionality.Conclusion
In summary, while Livedrive offers comprehensive support for Windows and Mac users, Linux users have to rely on FTP and WebDAV for file management. The service is highly accessible across various devices and platforms, with strong security measures in place. Livedrive - Customer Support and Resources
Support System
Livedrive has implemented a ticket-based support system that replaces the old email support method. To get in touch with the support team, users need to:
- Log in to the support portal at http://support.livedrive.com using their Livedrive account credentials.
- Click the “submit a ticket” button on the top menu.
- Select the relevant category, such as “Billing and accounts,” and provide details of the issue or question.
Knowledgebase and FAQs
The support system includes a comprehensive knowledgebase where users can browse and search for answers to common questions. It also features frequently asked questions (FAQs) about the products, which can help users find quick solutions to their queries.
Service Status and Ticket Tracking
Users can check the current service status and any known issues through the support portal. Additionally, they can track the progress of their submitted tickets and view support replies, allowing for better management of their support requests.
Specialized Support
For users who have purchased Livedrive products through third-party retailers like PC World or Currys, there is a dedicated support line (0800 012 1909) that they should contact for assistance. This ensures that support is directed to the correct team.
Security and Data Integrity
Livedrive provides detailed information on their security measures, including ISO 27001 certified UK data centres, 24/7 monitoring, three layers of physical access security, and two-factor authentication. This information is available on their website and helps users feel secure about their data.
User Guides and Tutorials
Livedrive offers tutorials and guides on how to manage backups effectively. For example, users can learn how to select folders for backup, review and manage their backup sets, and use the Livedrive Control Panel to monitor the status of their backups.
By utilizing these resources, users can find comprehensive support and manage their Livedrive accounts efficiently.
Livedrive - Pros and Cons
Advantages of Livedrive
Livedrive offers several significant advantages, particularly in the areas of backup, storage, and collaboration:Online Backup
Cloud Storage and Sync
Collaboration
File Sharing
Security
Accessibility
Disadvantages of Livedrive
Despite its advantages, Livedrive also has some notable disadvantages:Cost
Speed Issues
Limited Features
Support Issues
User Experience
Livedrive - Comparison with Competitors
When Comparing Livedrive to Other Collaboration and Cloud Storage Solutions
When comparing Livedrive to other collaboration and cloud storage solutions, especially those with AI-driven features, several key points and alternatives come into focus.
Livedrive’s Unique Features
- Livedrive offers secure cloud storage with automatic file uploads to UK-based data centers, protected by 24/7 physical security and the latest intrusion prevention technology. It is SOC2 self-certified and SOX compliant.
- The service allows for team folders where colleagues can collaborate privately, and files can be shared securely with colleagues, clients, and partners. It also supports desktop software for Windows and Mac, and mobile apps for Apple, Android, and Windows devices.
- Livedrive provides a file restoration feature that allows users to restore files to a new device in case of data loss or device failure. However, it lacks private encryption, which might be a concern for some users.
AI-Driven Collaboration Tools
While Livedrive is strong in cloud storage and basic collaboration, it does not incorporate AI-driven features as extensively as some of its competitors.
Microsoft Teams
Microsoft Teams stands out with its AI capabilities, including real-time translation, transcription, and meeting insights. It also generates meeting summaries and action items, making follow-ups more manageable. These features enhance collaboration across different languages and time zones.
Trello
Trello uses AI to automate repetitive tasks and provide smart suggestions for next steps, streamlining project management. Its Butler bot can automate workflows like moving cards or setting due dates based on specific triggers.
Asana
Asana leverages AI to prioritize tasks, automate workflows, and provide insights into project progress. It can predict potential project bottlenecks and suggest solutions to keep projects on track.
Monday.com
Monday.com offers predictive analytics, automates routine tasks, and enhances project management with smart recommendations. It visualizes project data to help teams make informed decisions quickly.
Alternatives to Livedrive
If you are looking for alternatives that combine cloud storage with more advanced collaboration and AI features, here are some options:
Google Drive
Google Drive is a popular alternative that allows users to store company data in one place and access files from desktop and mobile devices. It provides a central admin panel and data-loss prevention features. While it doesn’t have the same level of AI-driven collaboration as some other tools, it integrates well with other Google Workspace tools that do.
Dropbox Business
Dropbox Business offers cloud-based file sharing and collaboration. It allows users to share files and send file requests to people even if they don’t have a Dropbox account. However, it lacks the AI-driven features seen in tools like Microsoft Teams or Asana.
Zoho WorkDrive
Zoho WorkDrive is a cloud-based document management solution that helps businesses store, manage, and share content. Administrators can create dedicated team folders, and it supports various collaboration features, although it is not as AI-intensive as some other platforms.
Conclusion
Livedrive is a solid choice for cloud storage and basic collaboration needs, especially with its strong security features and ease of use. However, if you are looking for more advanced AI-driven collaboration tools, you might want to consider alternatives like Microsoft Teams, Trello, Asana, or Monday.com, which offer a range of AI-powered features to enhance team productivity and collaboration. For those needing a balance between cloud storage and collaboration with some AI elements, Google Drive or Zoho WorkDrive could be viable options.
Livedrive - Frequently Asked Questions
Frequently Asked Questions about Livedrive
What are the main features of Livedrive?
Livedrive offers several key features, including unlimited storage space for backup, file syncing across multiple devices, and cloud collaboration tools. It includes a “Briefcase” feature that allows you to store and sync files across any number of devices, and “Team Folders” for business users to collaborate on shared projects.How does Livedrive handle file sharing?
To share files with Livedrive, you can use the Briefcase on your computer. Right-click the file you want to share, select “Livedrive” and then “websharing.” You can choose to make the file public or share it only with invited recipients. This process generates a secure link that you can send to others.What are the different plans and pricing options for Livedrive?
Livedrive offers several plans:- Backup Plan: $8.99/month for unlimited storage for a single computer, but no file syncing.
- Briefcase Plan: $16/month for up to 2TB of storage and file syncing across devices.
- Pro Suite Plan: $25/month for unlimited backup storage and up to 5TB of syncing space across multiple devices.
- Business Express Plan: $50/month for 2TB and up to three user accounts.
- Business Standard Plan: $160/month for 10TB and up to 10 user accounts.
Does Livedrive support NAS and FTP backups?
Yes, Livedrive supports NAS backups with the Backup and Pro Suite plans for an additional $7 per month. It also offers full FTP, SFTP, and WebDAV access to your cloud storage, allowing you to set up your own FTP server.How does Livedrive ensure data integrity and security?
Livedrive includes an integrity check tool that allows you to compare the files in your backup to the ones on your local drive to ensure everything is backed up properly. Additionally, it supports two-factor authentication and allows you to set up proxy settings for secure connections. However, it’s noted that Livedrive does not fully encrypt files on its servers.Can I use Livedrive on multiple devices and operating systems?
Yes, Livedrive is a cross-platform service that supports Windows, Mac, Android, and iOS devices. You can access and sync your files across all these platforms, making it convenient for use in diverse environments.How does Livedrive facilitate team collaboration?
Livedrive offers “Team Folders” that allow business colleagues to work together on shared projects. Employers can control which employees can view and edit files in each team folder from the control center dashboard. This feature is particularly useful for businesses needing to manage collaborative work efficiently.What is the process for restoring files with Livedrive?
To restore files, you can use the desktop app to select the files or folders you need. The software will download them from the cloud as a zipped folder. However, Livedrive does not offer the option to request a hard drive with your files, so restoring an entire computer after a major data loss can be a lengthy process.Does Livedrive support continuous backup?
No, Livedrive does not support continuous backup. It backs up files periodically, but it does not offer real-time or continuous backup capabilities.Can I customize the web portal for my business?
Yes, with Livedrive’s business plans, you can customize your web portal with your own logo and content. This allows you to share files professionally and maintain your brand identity.Is there a free trial available for Livedrive’s business plans?
Yes, Livedrive offers a 14-day free trial for its business plans, allowing you to test the features without providing any card details. Livedrive - Conclusion and Recommendation
Final Assessment of Livedrive in the Collaboration Tools Category
Livedrive is a comprehensive cloud storage and backup solution that offers several features beneficial for businesses, particularly those needing robust backup, storage, and collaboration tools.Key Features
- Online Backup: Livedrive provides automatic backup of files from multiple computers to the cloud, with the ability to restore files easily. It supports both PC and Mac.
- Cloud Collaboration: The “Briefcase” feature acts like a shared network drive, allowing employees to access, edit, and share files across different devices. Team Folders enable multiple colleagues to collaborate on files with version control and commenting capabilities.
- Cloud Sync: Files are synced between multiple devices, enabling employees to work on files from anywhere, including on the road or from home.
- Cloud Storage: Livedrive offers full FTP, SFTP, and WebDAV access, and includes features like caching for offline access and version history.
- Web Sharing: Users can share files securely via a custom-branded web portal, either privately or publicly.
Strengths
- Unlimited Backup: Livedrive offers unlimited storage space for backup, which is particularly useful for businesses with large data needs.
- Ease of Use: The service is user-friendly, making it accessible to everyone from small businesses to larger enterprises.
- Compliance: Livedrive adheres to GDPR regulations, ensuring data privacy and security.
Weaknesses
- Cost: Livedrive is relatively expensive compared to other cloud storage services, which might be a significant factor for budget-conscious businesses.
- Security Features: It lacks important security features such as two-factor authentication and zero-knowledge encryption, which could be a concern for sensitive data.
- Performance: Upload and download speeds are slow due to the lack of a global network of servers.