SugarSync - Detailed Review
Collaboration Tools
SugarSync - Product Overview
Introduction to SugarSync
SugarSync is a cloud service that specializes in file synchronization, backup, access, and sharing across various devices. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
SugarSync allows users to synchronize files across multiple devices, including computers, smartphones, and tablets. This service ensures that your files are backed up, accessible, and easily shareable from any device with an internet connection. It supports a range of operating systems such as Android, iOS, Mac OS X, and Windows, although for Linux, only a discontinued unofficial third-party client is available.Target Audience
SugarSync is particularly useful for individuals and businesses that need to manage and share files across different devices. The service is commonly used by companies with 50-200 employees and revenues between $1 million and $10 million, primarily in the Information Technology and Services, and Computer Software industries. It is also utilized by larger enterprises like HP, Tech Mahindra, and Samsung.Key Features
Multi-Folder Syncing
One of the standout features of SugarSync is its ability to sync multiple folders across different devices. Unlike many cloud storage providers, SugarSync allows you to select any folder on your computer to sync, making it highly flexible and convenient.Protected Folders
SugarSync offers Protected Folders, which provide an added layer of security to protect your data from various threats such as data catastrophe, ransomware, and jumbled file hierarchies.Automatic Backup and Sync
The service automatically refreshes its sync by monitoring changes to files, including additions, deletions, and edits, and syncs these changes with the SugarSync servers. This ensures that your files are always up-to-date across all linked devices.File Sharing and Collaboration
SugarSync enables easy file and folder sharing through public links or private shared folders. You can set permissions to control who can edit or view the shared files, making it a useful tool for collaboration.Remote Access
Users can access their files from any device using the SugarSync mobile apps for Android and iOS, the SugarSync website, or the desktop app. This ensures that you have your files at your fingertips, whether you are on the go or working from a different location.Business Features
For businesses, SugarSync offers features such as pooled storage for multiple users, the ability to set permissions and monitor activity, and easy sharing of files with employees and teams. These features help in enhancing productivity and client service. Overall, SugarSync is a versatile and user-friendly service that caters to the needs of both individuals and businesses by providing seamless file synchronization, backup, and sharing capabilities. SugarSync - User Interface and Experience
User Interface Overview
The user interface of SugarSync is designed with simplicity and ease of use in mind, making it a user-friendly option for those looking to sync, share, and backup their files.Ease of Use
SugarSync’s interface is clear and intuitive. Once you configure the software, you generally don’t need to make many changes afterward. You can select the folders you want to sync with SugarSync’s servers, and the software will keep these folders up-to-date across all your devices, including desktops, laptops, and mobile devices.Desktop and Mobile Apps
The desktop client for SugarSync is well-designed and easy to use. It works on both Windows and macOS, although there have been some issues reported with compatibility on the latest macOS versions. The desktop app features a dedicated client and a central folder, typically placed in the “documents” folder, which serves as your default cloud folder. The menu on the left side of the interface provides easy access to your files and settings, with breadcrumb navigation similar to your operating system’s file explorers. The mobile apps for Android and iOS are equally user-friendly, allowing you to automatically backup your photos and videos, share files, and save them for offline access. You can also play audio and video files directly from the SugarSync app using an integrated media player.Web Interface
While the desktop and mobile apps are well-regarded, the web interface is somewhat basic and feels outdated. It allows you to view, download, and share your files, but it lacks the slickness and modern design of competitors like Dropbox or Google Drive. The web client requires more steps to complete simple file operations, such as uploading files to folders, which can be a bit cumbersome.File Management and Sharing
SugarSync provides several features that enhance the user experience. You can sync any folder you choose, and changes are instantly applied across all your devices. The software also supports selective sync, giving you complete control over which files you want to sync with the cloud. Additionally, you can share files and folders with others, set link passwords, and specify link expiry dates.Versioning and Security
SugarSync stores five previous versions of your files by default, which is useful for recovering files in case of ransomware or other issues. You can also mark folders as protected and define a larger number of changes to be tracked. The service uses AES 256-bit encryption for both at-rest and in-transit data, and it offers two-factor authentication for added security.Overall User Experience
Overall, SugarSync offers a straightforward and user-friendly experience, especially through its desktop and mobile apps. While the web interface could use some improvement, it still gets the job done. The software is particularly handy for transferring photos and videos from mobile devices and provides consistent backups without the need for manual intervention. However, some users have reported occasional syncing issues and difficulties with customer support, which can affect the overall experience. SugarSync - Key Features and Functionality
SugarSync Overview
SugarSync is a comprehensive cloud storage, file syncing, and online backup service that offers several key features, particularly in the areas of collaboration, security, and ease of use. Here are the main features and how they work:File Sharing and Syncing
SugarSync allows you to sync and share files and folders across multiple devices, including smartphones, PCs, and Macs. You can select any folder on your computer to sync, which is a unique feature compared to many other cloud storage services that often limit syncing to a dedicated sync folder.Multi-Folder Syncing
One of the standout features of SugarSync is its ability to sync multiple folders. This allows you to sync different sets of files across various devices, making it easier to manage work and personal files separately.Streaming Files
SugarSync enables you to stream files directly between your devices without waiting for them to upload to the servers. This means you can play audio and video files or preview documents directly from the SugarSync app, even before the files are fully uploaded to the cloud.Selective Sync
You have complete control over which files and folders you want to sync with the cloud, thanks to the selective sync feature. This helps in managing bandwidth and ensuring only necessary files are synced.Security Features
SugarSync offers several security features, including:- Protected Folders: These folders are protected from data catastrophes, ransomware encryption, and other threats.
- At-Rest and In-Transit Encryption: Files are encrypted with AES 256-bit encryption both at rest and in transit.
- Two-Factor Authentication: Adds an extra layer of security to your account.
- Remote Wipe: Allows you to remove all synchronized files from any device in case of loss or theft.
Collaboration Tools
For team projects and collaborations, SugarSync provides:- Folder Sharing: You can share folders with others and set permissions to control who can access and edit the files.
- Link Sharing: Share files via links, with options to set passwords and expiry dates for the links.
- In-App Collaboration: Supports integration with Office Online and Google Docs for real-time collaboration.
AI Integration
While SugarSync itself does not heavily integrate AI into its core features, it can be integrated with other services that leverage AI. For example, the integration with Bigtincan allows for advanced content management using AI and machine learning. This includes enhanced search capabilities, active content suggestions, and the ability to surface file updates and provide relevant content based on role, department, and keywords.Business Features
SugarSync offers several features tailored for business use, including:- Business Admin Features: Administrators can set permissions, limit storage usage, and monitor activity.
- Pooled Storage: Allows multiple users to share a common storage pool.
- Automatic Syncing of Documents: Changes in documents are automatically synced across all connected devices.
Conclusion
In summary, SugarSync is a versatile tool that combines strong file syncing and sharing capabilities with robust security features, making it a solid choice for both personal and business use. While it does not inherently include AI-driven features, it can be integrated with other platforms that do. SugarSync - Performance and Accuracy
Performance
SugarSync is known for its ease of use and simplicity, particularly in its desktop and mobile apps. These apps are well-designed and allow for straightforward file and cloud syncing, making it easy to access and share files across multiple devices.
However, the web client is a different story. It feels outdated, with a drab design and slower page loads. Simple file operations can be more cumbersome than necessary, such as the drag-and-drop functionality which requires precise placement over the folder name.
In terms of speed, SugarSync performs adequately but not exceptionally. Upload and download speeds are generally in line with other cloud backup services, though download speeds via the browser can be underwhelming even with high-speed broadband connections.
Accuracy and Reliability
SugarSync offers reliable file syncing and backup capabilities. It allows for automatic syncing of multiple folders, and any changes made to files are instantly applied across all connected devices. This ensures that users have the latest versions of their files available at all times.
The service also provides versioning, storing up to five previous versions of files by default, which can be increased for protected folders. This feature is particularly useful for recovering files in case of ransomware or other data corruption.
Security
While SugarSync uses strong AES-256 bit encryption for processing files, it lacks zero-knowledge encryption, meaning that SugarSync staff could potentially access your data. This is a significant concern for users prioritizing data privacy. However, SugarSync has recently added two-factor authentication (2FA) to enhance security.
Collaboration Features
SugarSync’s collaboration features are somewhat limited. You can share folders and invite participants via email, but the permissions are not granular; you can only adjust whether the recipient has admin access. Sharing files via public links is also available, but the options for managing these links are scarce.
Limitations and Areas for Improvement
- Pricing: One of the most significant drawbacks is the high cost relative to the storage provided. Plans start at $7.49 a month for 100GB, which is expensive compared to competitors offering more storage for similar or lower prices.
- Web Interface: The web client needs improvement in terms of design and functionality. It is slower and less intuitive than the desktop and mobile apps.
- Privacy Protections: The lack of zero-knowledge encryption is a major concern for users who prioritize data privacy.
- Sharing Features: The sharing capabilities are limited, with no granular permissions for editing, deleting, and syncing shared files or folders.
Conclusion
In summary, while SugarSync offers reliable file syncing and backup with easy-to-use apps, it falls short in several areas, particularly in pricing, web interface usability, and data privacy protections. These limitations make it less appealing compared to other cloud storage services that offer more features and better value for money.
SugarSync - Pricing and Plans
Understanding SugarSync Pricing Structure
Individual Plans
SugarSync offers several individual plans, each differing in the amount of storage provided:100GB Plan
This plan costs $7.49 per month. If you opt for a yearly subscription, it is priced at $74.99 per year.250GB Plan
This plan is priced at $9.99 per month, or $99.99 per year for a yearly subscription.500GB Plan
This plan costs $18.95 per month, or $189.50 per year for a yearly subscription. All individual plans come with the same features, including the ability to sync any folder, banking-level security, iOS and Android apps, remote device wipe, online editing and collaboration, and more.Business Plans
For businesses, SugarSync offers the following plans:Business 1TB Plan
This plan is $55 per month and supports up to three users. It includes features like an admin control center and the ability to remotely wipe users’ sync folders.Business Custom Plan
This plan is customized based on the business’s needs, offering more than 10 users and custom storage space. You need to contact SugarSync support for a quote on this plan. Additional users and storage for the Business 1TB plan can be added in increments: $9.99 per month (or $99.99 per year) for each additional user, and $29.99 per month (or $299.99 per year) for each additional 100GB of storage.Free Plan
SugarSync does offer a free plan, although it is limited:5 GB Free Plan
This plan allows you to backup and sync up to 5 GB of data. You can sync an unlimited number of devices, but file sizes for shared files are limited to 25 MB. This free plan is available for 90 days.Discounts and Trials
- SugarSync provides a 20% discount for the first year on individual plans.
- There is a 30-day free trial available for all personal plans, allowing you to test the service before committing to a purchase.
SugarSync - Integration and Compatibility
Integration and Compatibility of SugarSync
When considering the integration and compatibility of SugarSync, it’s clear that this cloud storage service is designed to be highly versatile and accessible across a wide range of platforms and devices.
Cross-Platform Compatibility
SugarSync stands out for its cross-platform compatibility, supporting Windows, macOS, iOS, and Android devices. This means you can seamlessly sync and access your files regardless of the operating system or device you are using. Whether you are working on a Windows PC, a Mac, an iPhone, or an Android device, SugarSync ensures that your files are always up to date and accessible.
Device Syncing
One of the key features of SugarSync is its ability to sync files across an unlimited number of devices. You can select specific folders to sync across different devices, allowing you to work on a file on one device and pick it up where you left off on another. This flexibility makes it ideal for users who work across multiple devices throughout the day.
Collaboration Features
SugarSync is well-suited for team collaboration and file sharing. It allows you to share files and folders with others, even if they do not have a SugarSync account. Collaborators can access and edit shared files, making it a valuable tool for team projects. This feature is particularly useful because it does not require all team members to be using the same platform or device.
Security and Integration
While SugarSync does not have native integration with specific productivity suites or other cloud services like some of its competitors, it does offer strong security measures. It uses industry-standard encryption to protect your data during transmission and storage, and it also supports two-factor authentication for added security. However, if you need integration with other specific tools or services, you might need to use third-party solutions or migration tools like MultCloud.
Mobile Apps
SugarSync provides mobile apps for both iOS and Android, allowing you to access, backup, share, and sync your files on the go. This ensures that you can manage your cloud storage and collaborate with others even when you are not at your desk.
Business Features
For business users, SugarSync offers additional features such as the ability to set permissions, limit storage usage, and monitor activity. It also provides pooled storage for multiple users, making it easier to manage and share files within a team or organization.
Conclusion
In summary, SugarSync is highly compatible across various platforms and devices, making it a versatile choice for individuals and teams who need to sync, share, and collaborate on files seamlessly. Its flexibility in device syncing, robust security measures, and business features make it a strong option in the cloud storage market.
SugarSync - Customer Support and Resources
Customer Support Options
Live Chat and Phone Support
SugarSync provides live chat support, as well as phone support, allowing users to get immediate assistance with their queries. You can call them directly at (877) 442-1693.
Email Support
Users can also reach out via email for support, which is a convenient option for those who prefer written communication.
Online Support Center
The SugarSync Support Center is a rich resource where users can find instant answers to common questions, open a ticket to reach out to a support representative, and access various guides and tips.
SugarSync Live
This is a premium support service that any individual SugarSync customer can subscribe to, offering enhanced support options.
Additional Resources
User Guides and Tips
The support center includes detailed guides on how to share files and folders, manage your account, and get the most out of SugarSync on different devices such as Apple and Android devices, and computers.
Community Support
Users can engage with others in the community to discuss how they use SugarSync, share tips and tricks, and learn from each other’s experiences.
Developer Resources
For developers, SugarSync provides a Platform API that allows access to various resources such as user accounts, workspaces, folders, and files. This includes detailed documentation on resources like workspaces, sync folders, albums, and files, as well as access tokens and refresh tokens for authentication.
Business and Advanced Features
Business Solutions
SugarSync offers business features that include the ability to share files with employees and teams, set permissions, limit storage usage, monitor activity, and use pooled storage for multiple users. These features are particularly useful for businesses looking to manage file sharing and collaboration efficiently.
By providing these support options and resources, SugarSync ensures that users have the help they need to use the service effectively and make the most out of its features.
SugarSync - Pros and Cons
Advantages
Flexible File Sharing and Syncing
SugarSync allows you to share files and folders easily by generating public links that can be shared via various channels, including social media, email, and text. Recipients can download files or entire folders without needing an account.
Multi-Folder Syncing
Unlike many cloud storage providers, SugarSync enables you to sync any folder on your computer, giving you the flexibility to choose which folders to sync across different devices and people. This feature is particularly useful for managing work and personal files separately.
Collaboration Features
You can collaborate with teams by sharing folders and giving permissions for others to edit files. Team members can sync shared folders directly to their computers and edit files locally, with updates reflected in real-time.
Selective Sync and Offline Access
SugarSync offers selective sync, allowing you to choose exactly which files you want to sync with the cloud. You can also edit files offline, and the changes will be synced once you’re back online.
Security and Permissions
The platform provides folder permissions, allowing you to control who can view or edit files. Additionally, SugarSync offers protected folders for an added layer of security against data loss and ransomware.
Cross-Platform Compatibility
SugarSync works across various devices, including PCs, Macs, iPhones, and Android devices, ensuring your files are accessible and synced regardless of the device you use.
Disadvantages
Cost
One of the significant drawbacks is the cost. SugarSync is not cheap, and the subscription fees can be a burden, especially for smaller businesses or individuals.
Technical Issues
Users have reported technical issues such as files getting “stuck” during uploads, reappearing in the sync list despite being already synced, and high CPU and memory usage when the PC client is running.
Limited Sharing Options
While SugarSync allows file and folder sharing, the options for managing shared files are limited. You can only adjust whether recipients have admin access, and there are no granular permissions for editing, deleting, or syncing.
Poor Technical Support
Several users have complained about poor technical support, which can be frustrating when dealing with ongoing issues like stuck files or other technical problems.
No Block-Level Sync
Unlike some other cloud storage services, SugarSync does not use a block-level algorithm for syncing files, which can result in wasted time and bandwidth when uploading files.
In summary, SugarSync offers strong features for file sharing, syncing, and collaboration, but it comes with some significant drawbacks, particularly in terms of cost and technical support.
SugarSync - Comparison with Competitors
When Comparing SugarSync to Other Products
When comparing SugarSync to other products in the collaboration tools and cloud storage category, several unique features and potential alternatives stand out.
Unique Features of SugarSync
- Multi-Folder Syncing: SugarSync allows users to sync any folder on their computer, not just a designated sync folder. This flexibility is particularly useful for managing different sets of files across various devices and projects.
- Protected Folders: SugarSync offers an added layer of security with Protected Folders, which safeguards against data catastrophes, ransomware, and other threats.
- Streaming Files: SugarSync enables users to stream files directly between devices without waiting for them to upload to the servers, allowing for immediate access and previewing of files, including audio and video.
- Selective Sync: Users have complete control over which files and folders they want to sync, providing flexibility in managing storage and bandwidth.
- Folder Permissions: SugarSync allows for detailed permissions, enabling users to share folders with specific access rights, such as read-only or edit permissions.
Potential Alternatives
Onehub
Onehub is a strong alternative that offers virtual data rooms, client portals, and integration with Google Docs. It is particularly suited for businesses needing secure and organized collaboration tools.
Air
Air is another option that centralizes team content, offering version tracking, smart search, and custom layouts. It is ideal for creative teams that need to organize and share content efficiently, with features like public boards for guest uploads and discussions.
BluSync
BluSync, by Parablu Inc., provides a secure Enterprise File Sync & Share solution. It allows teams to access, edit, and share files securely, with an auditable record of all activities. This is beneficial for organizations requiring strict control over content collaboration.
OwnCloud
OwnCloud is an open-source platform that allows teams to share and collaborate on files from any device. It is popular for its emphasis on digital sovereignty, security, and data protection, making it a viable alternative for those seeking greater control over their data.
Zoho WorkDrive
Zoho WorkDrive offers a shared workspace for teams to store, organize, and manage files. It includes features like customizable reports, audit trails, and integration with Zoho Office Suite for real-time collaboration. It is compliant with industry standards like ISO 27001 and SOC 2 Type II, ensuring high security.
Key Differences
- Integration and Compatibility: While SugarSync integrates well with various systems and devices, Zoho WorkDrive and Onehub stand out for their integration with specific business tools and suites (e.g., Zoho Office Suite and Google Docs).
- Security and Control: BluSync and OwnCloud are notable for their strong security features and control over data, which may appeal to organizations with stringent security requirements.
- Collaboration Features: Air and Zoho WorkDrive offer advanced collaboration tools, such as public boards, version tracking, and real-time brainstorming, which can be more appealing to teams that need dynamic collaboration features.
In summary, while SugarSync offers unique features like multi-folder syncing and file streaming, alternatives like Onehub, Air, BluSync, OwnCloud, and Zoho WorkDrive provide different strengths in areas such as security, integration, and collaboration tools, making them worth considering based on specific needs.
SugarSync - Frequently Asked Questions
Frequently Asked Questions about SugarSync
Can I Share Folders with Others Who Don’t Have a SugarSync Account?
Yes, you can share folders with others who do not have a SugarSync account. When you share a folder privately, the recipients can sign up for SugarSync’s Shared Folder Plan, which is completely free. This plan allows them to access, upload, and edit files in the shared folders using the SugarSync Desktop, Mobile, and Web applications.
What is the Shared Folder Plan, and What Are Its Limitations?
The Shared Folder Plan is free and allows users to access and collaborate on folders shared with them. However, with this plan, users cannot back up their own folders. To back up personal files, they need to upgrade to a paid plan. The storage used in a shared folder counts only towards the folder owner’s SugarSync account, not the recipients’.
How Does Storage Work for Shared Folders?
The storage used in a shared folder only counts towards the folder owner’s SugarSync account. This means that recipients of shared folders can join without using up their own storage limit in SugarSync.
Does SugarSync Store Multiple Versions of Files?
Yes, SugarSync automatically stores past versions of every file. You have access to the current file and the last five versions of the file, which is useful for collaboration and reverting to previous versions if needed.
What Are the Pricing Options for SugarSync?
SugarSync offers several pricing plans. For individual users, the plans include 100GB for $7.49/month or $74.99/year, 250GB for $9.99/month or $99.99/year, and 500GB for $18.95/month or $189.50/year. There are also business plans, such as the Business 1TB plan for $55/month and a Business Custom plan with custom storage and pricing available upon request.
Is There a Free Trial or Free Plan Available?
SugarSync offers a 30-day free trial for any personal plan, but there is no free plan. This trial allows you to test the service before committing to a paid subscription.
Can I Back Up My Own Folders with a Shared Folder Plan?
No, you cannot back up your own folders with the Shared Folder Plan. To back up all of your important folders, you need to upgrade to a paid plan.
Does SugarSync Sync Certain Types of Files, Such as Shortcuts?
SugarSync does not sync shortcut files (.lnk files). If you need to keep shortcut files synchronized across devices, you may need to use a different method or tool, as SugarSync will not dynamically sync these files between devices.
How Does SugarSync Handle Collaboration and File Editing?
With the Shared Folder Plan, users can upload and edit files in shared folders where the owner has enabled Add-Edit permissions. This allows for real-time collaboration, and users can sync these folders to their own computers to keep everything up to date.
Are There Any Specific Requirements to Maintain Access to the Shared Folder Plan?
To maintain access to the Shared Folder Plan, users are required to log in to their account at least once every 90 days.
SugarSync - Conclusion and Recommendation
Final Assessment of SugarSync in the Collaboration Tools Category
SugarSync is a cloud file sharing, sync, and backup service that offers several features that can be beneficial for collaboration, particularly within teams and small to medium-sized businesses.
Key Features for Collaboration
- File and Folder Sharing: SugarSync allows you to generate public links for any file or folder, which can be shared via various channels like social media, email, or text. Recipients can download the files without needing an account.
- Collaborative Folders: You can share folders with specific permissions, enabling team members to edit files or view them in read-only mode. This feature ensures that all shared folders are kept up-to-date and in sync across all team members’ devices.
- Syncing Across Devices: SugarSync enables automatic syncing of folders across multiple devices, including smartphones and tablets. This feature allows team members to work on files locally and see updates reflected in real-time.
- Selective Sync and Streaming: Users can choose which folders to sync and can stream files directly between devices without waiting for the files to upload to the servers. This is particularly useful for accessing files quickly across different devices.
Security and Data Protection
- SugarSync uses AES 256-bit encryption for files at rest and TLS protocol for files in transit. It also offers two-factor authentication to enhance security. However, it does not provide zero-knowledge encryption, which might be a concern for some users.
Who Would Benefit Most
SugarSync is most beneficial for teams and individuals who need to collaborate on projects that involve frequent file sharing and syncing. Here are some specific groups that could benefit:
- Small to Medium-Sized Businesses: SMBs can efficiently use SugarSync to share files and collaborate on projects without the need for a complicated enterprise solution.
- Remote Teams: Teams working remotely can use SugarSync to keep all their files in sync and collaborate in real-time, regardless of their location.
- Freelancers and Consultants: Freelancers and consultants who need to share large files or collaborate with clients can use SugarSync’s public link feature and folder permissions to manage access effectively.
Overall Recommendation
While SugarSync offers strong features for file sharing, syncing, and collaboration, it comes with some significant drawbacks. Here are some points to consider:
- Cost: SugarSync is relatively expensive compared to other cloud storage services, offering less storage for a higher price.
- User Interface: The web interface is described as clunky, and the service lacks some advanced features like zero-knowledge encryption.
- Use Case: If the ability to stream files directly between devices is crucial for your workflow, SugarSync might be a good choice. However, if cost and additional features are a priority, you might want to consider alternative cloud storage services.
In summary, SugarSync is a solid option for teams that value real-time collaboration and the ability to stream files directly between devices. However, its high cost and limited features compared to other services mean it may not be the best fit for everyone. It is essential to weigh the benefits against the drawbacks before making a decision.