Dashly - Detailed Review
Communication Tools
Dashly - Product Overview
Dashly Overview
Dashly is a comprehensive customer communication and engagement platform that leverages AI to automate and enhance various aspects of customer interaction. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Dashly is intended to help small and medium-sized businesses, particularly those in the SaaS and eCommerce sectors, automate their workflows and deliver improved customer support. It focuses on converting website visitors into buyers through automated sales tools and multi-channel communication strategies.Target Audience
Dashly is primarily used by a diverse range of businesses, including e-commerce retailers, SaaS providers, educational institutions, and service-based companies. These organizations use Dashly to streamline their customer communication, enhance sales processes, and improve customer support across various channels.Key Features
Automated Lead Generation and Nurturing
Dashly features an advanced Leadbot that automates lead capture and ensures every visitor is routed to the right agent. It also includes intelligent chatbots that engage prospects in real-time, answer queries, and collect valuable information.Multi-Channel Campaigns
The platform allows businesses to create multi-channel campaigns to target different customer groups through social media, email, SMS, and other preferred communication channels.Live Chat and Omnichannel Support
Dashly offers an omnichannel live chat function that enables businesses to manage all user queries from websites, emails, social media, and messengers in one inbox. The AI bot can interpret customer queries and provide answers, and if unable to assist, it routes the chat to a support agent.Personalized Messages and Segmentation
The platform supports personalized messages, customer segmentation, A/B testing, and auto-responders. It also allows for the creation of personalized landing pages and surveys to engage customers more effectively.Integration and Analytics
Dashly can be integrated with CRM, analytics, and other tools to sync data. It provides reports on low-rated conversations to refine the knowledge base and improve the AI bot’s responses.Abandoned Cart Reminders and Product Adoption
The software reminds shoppers about abandoned carts and drives product adoption through targeted emails, helping companies to increase sales and revenue.Conclusion
Overall, Dashly is an all-in-one customer engagement platform that simplifies and automates customer communication, making it an effective tool for businesses looking to enhance their customer support and sales processes. Dashly - User Interface and Experience
User Interface of Dashly
The user interface of Dashly, a conversational marketing platform, is widely praised for its cleanliness and elegance. Here are some key points about its UI and user experience:
Clean and Elegant Design
Dashly’s interface is described as clean and nicely designed, even with a multitude of features. Users find it elegant and “luxury,” which enhances the overall user experience.
User-Friendly
The platform is highly user-friendly, making it accessible even for those who are not tech-savvy. For instance, a self-employed landscaper mentioned that it was one of the easiest web tools they had ever used, highlighting the ease of integration and the comprehensive included features.
Feature-Rich
Dashly offers a rich set of features, including the ability to launch chatbots and pop-ups, manage user queries from various channels (website, email, socials, and messengers) through an omnichannel live chat, and utilize AI bots that can interpret and respond to customer queries quickly. These features are integrated seamlessly, requiring no developer intervention to set up.
Customization and Integrations
The platform allows for significant customization, including triggered messages and native integrations with other apps like Pabbly or Integrately. However, some features and add-ons must be purchased separately, which is noted as a minor drawback.
AI-Driven Capabilities
Dashly’s AI bot is capable of finding answers to customer queries within a minute, even if the customer uses different wording. The bot’s responses can be adjusted to match the tone and style of the company, and its performance can be evaluated through reports and customer ratings.
Support and Feedback
While many users are satisfied with the support and quick response times from the Dashly team, there have been some reports of inconsistent customer service experiences. Some users have expressed frustration with the handling of their queries and the clarity of deal terms.
Conclusion
In summary, Dashly’s user interface is praised for its clean design, user-friendly nature, and feature-rich capabilities. However, there are some areas where the user experience could be improved, particularly in terms of customer service consistency and the clarity of additional feature offerings.
Dashly - Key Features and Functionality
Dashly Overview
Dashly is a comprehensive conversational marketing platform that leverages AI and various tools to enhance customer communications, lead generation, and sales conversion. Here are the key features and their functionalities:
Live Chat
Dashly offers a live chat feature that allows businesses to engage with website visitors in real-time. This tool enables quick responses to customer queries through web, iOS, or Android apps, improving customer satisfaction and response times.
Chatbot
The chatbot feature is a significant component of Dashly. It can be set up within 15-20 minutes without requiring any coding or developer support. The chatbot can greet new visitors, recommend products, answer repetitive questions, and pre-qualify leads, freeing up human agents to focus on more complex tasks. The AI bot can interpret customer queries and provide answers even if the customer uses vague phrasings.
Email Campaigns
Dashly allows businesses to manage and execute targeted email campaigns. This feature helps in nurturing leads, reactivating inactive users, and sending automated messages to specific segments of the customer base.
Visitor Tracking and Insights
The platform provides visitor tracking and insights, enabling businesses to gather data on user behavior. This data can be used to create more effective marketing campaigns and improve the overall customer experience.
Automated Messages
Dashly offers automated messaging capabilities, which can be used to send targeted and timely messages to customers. This feature is particularly useful for reactivating inactive users and for lead qualification.
CRM Integration
The platform integrates with CRM systems, allowing businesses to manage all customer interactions from a single inbox. This integration helps in centralizing user communications from different channels, making it easier to manage and analyze customer data.
Knowledge Base
Dashly includes a knowledge base feature that helps in providing quick and accurate responses to customer queries. The AI bot can find answers from the knowledge base and refine its responses based on customer feedback and ratings.
Analytics and Reporting
The platform offers comprehensive analytics and reporting tools. These tools help businesses analyze their funnels, campaign results, and customer interactions, providing valuable insights to improve marketing strategies and customer experience.
A/B Testing
Dashly allows businesses to conduct A/B tests, which helps in optimizing marketing campaigns and improving conversion rates. This feature is particularly useful for identifying the most effective messaging and campaign strategies.
Customizable Widgets and Multi-Language Support
The platform provides customizable widgets that can be integrated into the website, and it supports multiple languages. This ensures that businesses can tailor their communication tools to match their brand and cater to a diverse customer base.
Team Collaboration and Mobile App
Dashly facilitates team collaboration through shared inboxes and mobile apps, ensuring that teams can manage customer interactions efficiently, regardless of their location.
Lead Qualification and Customer Segmentation
The platform includes features for lead qualification and customer segmentation. The chatbot can pre-qualify leads, and businesses can segment their customers based on various criteria to send targeted messages and offers.
Funnel Analytics and Onboarding Campaigns
Dashly helps businesses analyze their sales funnels and build effective onboarding campaigns using user data. This feature is particularly useful for product managers who need to identify and address funnel bottlenecks.
AI Integration
AI is deeply integrated into Dashly’s features, particularly in the chatbot and automated messaging. The AI bot can interpret customer queries, provide instant responses, and route complex queries to human support agents. The AI also helps in refining the knowledge base and improving the overall efficiency of customer support and marketing efforts.
Conclusion
These features collectively help businesses in converting website visitors into customers, improving customer experience, and enhancing the efficiency of their marketing, sales, and support teams.
Dashly - Performance and Accuracy
Performance
Dashly is praised for its user-friendly interface and rich feature set. Here are some highlights:
User Interface and Features
Users appreciate the clean and elegant UI, which makes it easy to use despite the numerous features it offers. The platform includes a wide range of options, such as triggered messages, native integrations, and the ability to launch chatbots and pop-ups quickly.
Omnichannel Support
Dashly allows for seamless management of user queries from various channels, including websites, email, social media, and messengers. This omnichannel approach ensures consistent service across all platforms.
AI-Driven Automation
The platform automates a significant portion of tasks, such as appointment bookings, with a reported 99% accuracy in predicting client outcomes. The AI bot can interpret user queries and provide answers quickly, even if the user uses different wording.
Accuracy
AI Bot Accuracy
Dashly’s AI bot is highly accurate, with a 99% success rate in predicting client outcomes and automating tasks like appointment bookings. The bot can find answers to user queries within one minute and routes chats to support agents if it cannot assist.
Feedback and Improvement
The platform allows for real-time feedback, enabling quick responses to user inquiries and concerns. This feedback loop helps in refining the knowledge base and improving the bot’s replies.
Limitations and Areas for Improvement
Customer Service Issues
Some users have reported poor customer service experiences, including ignored or unanswered queries and a lack of responsiveness from the support team. This has led to dissatisfaction and requests for refunds.
Add-ons and Feature Limitations
While Dashly offers many features, some users have noted that certain features must be purchased as add-ons, even for higher-tier plans. There is also a limitation on triggered messages, even for Tier 5 users.
Transparency and Communication
There have been complaints about misleading promotional pages and confusing information about additional offers, which has led to trust issues with some users.
Engagement
Personalization and Engagement
Dashly effectively manages Marketing Qualified Leads (MQLs) and provides personalized interactions through triggered messages and user data tracking. This enhances engagement and drives customer satisfaction.
Ease of Use
The platform is praised for its ease of use, particularly by users who are not tech-savvy. It simplifies the integration process and reduces the need for third-party integrations.
In summary, Dashly performs well in terms of its user-friendly interface, rich feature set, and AI-driven automation. However, it faces challenges related to customer service, transparency in feature offerings, and the need for additional add-ons. Addressing these areas could further enhance user satisfaction and engagement.
Dashly - Pricing and Plans
Plans and Pricing
Dashly offers several plans, each categorized based on different use cases such as online customer consultation, growing customer support teams, and smart lead generation on websites.Online Customer Consultation Plan
- Unique Visitors:
- 1,000: $39/month, $374.4/year
- 5,000: $79/month, $758.4/year
- 10,000: $99/month, $950.4/year
- 25,000: $159/month, $1526.4/year
- 50,000: $219/month, $2102.4/year
- 100,000: $279/month, $2678.4/year
- 150,000: $349/month, $3350.4/year
- 200,000: $469/month, $4502.4/year
Growing Customer Support Teams Plan
- Unique Visitors:
- 1,000: $79/month, $758.4/year
- 5,000: $119/month, $1142.4/year
- 10,000: $149/month, $1430.4/year
- 25,000: $239/month, $2294.4/year
- 50,000: $349/month, $3350.4/year
- 100,000: $439/month, $4214.4/year
- 150,000: $569/month, $5462.4/year
- 200,000: $729/month, $6998.4/year
Smart Lead Generation on Website Plan
- Unique Visitors:
- 1,000: $109/month, $1046.4/year
- 5,000: $169/month, $1622.4/year
- 10,000: $199/month, $1910.4/year
- 25,000: $329/month, $3158.4/year
- 50,000: $479/month, $4598.4/year
- 100,000: $599/month, $5750.4/year
- 150,000: $799/month, $7670.4/year
- 200,000: $999/month, $9590.4/year
Features Included in Each Plan
Online Customer Consultation
- Includes features like chat support, basic automation, and a limited number of free emails.
- For example, the 1,000 unique visitors plan includes 200 free emails.
Growing Customer Support Teams
- This plan adds more advanced support features, such as team performance reports, agent groups, and automatic conversation assignments.
- It also includes a higher number of free emails, e.g., 350 emails for the 1,000 unique visitors plan.
Smart Lead Generation on Website
- Focuses on lead generation with features like leadbots, triggered messages, and more advanced automation.
- Includes a higher number of free emails and more extensive lead qualification tools, e.g., 500 emails for the 1,000 unique visitors plan.
Add-ons and Additional Features
- No-branding: Removes “powered by” mentions and allows using your own business domain for email sending.
- Support Optimization: Includes team performance reports, agent groups, and automatic conversation assignments.
- Leadbots and Triggered Messages: Allows launching multiple leadbots and triggered messages.
- Welcome Bot: Activates when a visitor opens the chat.
- Knowledge Base Pro: Offers unlimited articles with SEO settings.
- Email Builder Pro: Allows creating letter designs with a visual builder.
Free Options
- Dashly offers a 7-day free trial for all its plans, allowing you to test the features without committing to a purchase.
- During the trial, you can launch chatbots, capture leads, qualify visitors, and use other features to see how they fit your business needs.
Unique Visitors and Overrun Fees
- Unique visitors are counted based on activity during the payment period, including events like website interactions, email responses, and push notifications.
- If you exceed your monthly quota, Dashly charges an overrun fee per visitor, which varies by plan. For example, the overrun fee for the Online Customer Consultation plan starts at $0.023 per visitor for the 1,000 unique visitors tier.
Dashly - Integration and Compatibility
Dashly: An AI-Driven Conversational Marketing Platform
Dashly, an AI-driven conversational marketing platform, integrates seamlessly with a variety of tools and is compatible across multiple platforms and devices, making it a versatile solution for businesses.Integrations with Other Tools
Dashly can be integrated with thousands of other apps through Zapier, a popular automation tool. This integration allows you to automate workflows between Dashly and other applications without needing any coding skills. Here are some examples of integrations:CRM Systems
Dashly can integrate with CRM systems like HubSpot, Salesforce, and Pipedrive, automating the transfer of leads and other data to keep your sales team organized.Marketing and Sales Tools
Integrations with tools like LeadSquared, SendPulse, and Typeform enable you to manage form submissions, create contacts, and update properties within Dashly.Business Management Platforms
Dashly can be connected to platforms like SuiteDash, allowing you to automate tasks such as creating tasks or managing contacts based on triggers from Dashly.Other Apps
Dashly also integrates with tools like Shopify, Airtable, and Instapage, providing a wide range of automation possibilities.Compatibility Across Platforms and Devices
Dashly offers broad compatibility to ensure you can manage your customer interactions from various devices:Mobile App
The Dashly mobile app is available for iOS and macOS devices, allowing you to stay connected with customers on-the-go. It supports iOS 12.0 or later and macOS 11.0 or later on Macs with the Apple M1 chip or later. The app also supports Apple Vision with visionOS 1.0 or later.Web Platform
Dashly can be accessed via web browsers, and it syncs your online and offline statuses and conversation history across all devices and browsers.Multi-Language Support
The platform and its AI bot support multiple languages, making it easier to organize user support globally.Additional Features
Dashly’s integration capabilities extend beyond just connecting apps; it also includes features like:Omnichannel Live Chat
Manage all user queries from your website, email, social networks, and messengers in one inbox.AI Assistant
The AI bot can find answers to customer queries and route chats to support agents if needed. It also allows for the evaluation of the bot’s performance and response speed.Funnel Analytics and Lead Database
Dashly provides tools for tracking user behavior, managing lead databases, and running email campaigns, all of which can be integrated with other tools to enhance your marketing and sales efforts. Overall, Dashly’s extensive integration options and cross-platform compatibility make it a highly adaptable and efficient tool for managing customer interactions and automating various business processes. Dashly - Customer Support and Resources
Dashly: A Comprehensive Communication and Customer Support Platform
Dashly offers a variety of tools and resources to enhance customer engagement and support efficiency.
Customer Support Options
- Live Chat: Dashly allows businesses to move customer communications from calls to live chat, providing a convenient way for clients to reach out. This feature helps in reducing response times and improving the overall customer experience.
- Chatbots: Dashly enables the setup of chatbots to clarify questions, route conversations to the right agents, and decrease response times. This automation helps in managing a high volume of inquiries efficiently.
- Knowledge Base: Users can create a knowledge base with answers to frequently asked questions, allowing visitors to find answers on their own. Support agents can also send links to the knowledge base for quicker responses.
- Saved Replies: The platform offers saved replies, which agents can use to answer common questions quickly, saving time and improving response efficiency.
- Automation: Dashly allows for the automation of various tasks such as feedback collection, payment notifications, and abandoned cart reminders, among others. This helps in streamlining support processes and reducing the workload of support teams.
Additional Resources
- Customer Data and Analytics: Dashly provides rich customer data that helps in understanding frictions in the customer journey. This data can be used to create targeted pop-ups, emails, and chatbot interactions to assist customers at the right moment.
- Performance Analysis: The platform allows for the analysis of customer conversations and feedback, enabling support teams to identify areas for improvement. It also tracks the workload of the team, helping in planning shifts and managing peak hours.
- Mobile Application: Agents can communicate with customers via the Dashly mobile application, ensuring they stay connected and can send knowledge base articles on the go.
- Multi-Channel Support: Dashly integrates various communication channels such as live chat, emails, and social media into one place, ensuring that support agents have a unified view of customer interactions.
Training and Support
While the primary resources are embedded within the platform, Dashly also provides a free trial period to help users get familiar with its features. The blog section on the Dashly website includes articles and use cases that share best practices and tips on how to effectively use the platform for customer support and success.
Conclusion
In summary, Dashly offers a suite of tools and resources aimed at enhancing customer support through automation, data-driven insights, and multi-channel communication, all designed to improve response times and customer satisfaction.
Dashly - Pros and Cons
Pros of Dashly
Dashly is a versatile and user-friendly customer communication platform that offers several key advantages:
User-Friendly Interface
Dashly is praised for its clean and intuitive interface, making it easy to use even for those who are not tech-savvy.
Comprehensive Features
It includes a wide range of tools such as live chat, chatbots, email marketing, triggered pop-ups, and behavior tracking. These features help in converting visitors into buyers and managing customer interactions effectively.
Automation Capabilities
Dashly allows for the automation of lead management, sales funnels, and customer support. It features an advanced Leadbot that automates lead routing without requiring any coding skills.
Multi-Channel Communication
The platform integrates various communication channels, including live chat, emails, messengers, and social media interactions, all managed from a unified inbox.
Performance and Reliability
Dashly ensures high uptime and fast response times, which do not compromise the website’s speed performance.
Affordable Pricing
Compared to competitors like Intercom or HubSpot, Dashly is more cost-effective, with pricing starting at $39 per month for up to 1,000 website visitors.
Extensive Integration Options
Dashly supports data import and export tools, integration APIs, and a variety of partner applications, making it versatile for different business needs.
Cons of Dashly
While Dashly offers many benefits, there are some drawbacks to consider:
Limited Leadbot Customizations
Users have noted that there are limited options for customizing the leadbots, which can be a limitation for more specific needs.
Slow Customer Support
Some users have reported slower response times from the customer support team, which can be inconvenient, especially for urgent issues.
Higher Pricing for Some Features
Certain advanced features come at an extra cost, which might not be ideal for all users, especially small businesses.
Translation Issues
There have been some issues with translation accuracy, particularly for languages other than English.
Limited 24/7 Support
Unlike some competitors, Dashly does not offer 24/7 support, which can be a drawback for businesses operating in different time zones.
Overall, Dashly is a strong option for small to mid-sized businesses looking for a cost-effective and user-friendly communication and marketing automation tool, despite some minor limitations.
Dashly - Comparison with Competitors
When Comparing Dashly with Other AI-Driven Communication Tools
Several key features and differences stand out.
Dashly
Dashly is a customer communication platform that focuses on automating workflows and enhancing customer support for small and mid-sized SaaS and eCommerce businesses. Here are some of its unique features:
- Triggered Pop-ups, Emails, and Live Chat: Dashly uses these tools to convert visitors into buyers and engage them effectively.
- Advanced Leadbot: This bot automates lead qualification and routing, ensuring every visitor is directed to the right agent without requiring any coding skills.
- Integration Capabilities: Dashly offers over 30 ready-to-use integrations, including Zendesk, Viber, and Instagram, and can be connected with any platform via Zapier.
- Clear Pricing Model: Unlike some competitors, Dashly’s pricing is based on unique users per month, providing a clearer cost structure.
- AI-Driven Email Assistance: Dashly automates appointment booking processes and lead segmentation, resulting in high email open rates and meeting attendance.
Drift
Drift is another conversational marketing platform that leverages chatbots and AI-driven messaging. Here’s how it compares:
- Real-Time Conversations: Drift facilitates real-time interactions on websites, social media, and other digital channels to qualify leads faster and provide instant customer support.
- Personalized Communication: Drift’s AI-driven messaging helps personalize customer interactions, which can lead to more meetings and better customer experiences.
- Unlike Dashly, Drift does not have a clear pricing model based on unique users, and its focus is more on conversational marketing rather than a broad range of communication tools.
FreshDesk
FreshDesk is a cloud-based help desk software that offers multiple channels of customer service:
- Ticketing System: FreshDesk has a strong ticketing system that prioritizes tickets needing urgent attention, ensuring smooth customer interactions.
- Team Collaboration: It fosters team collaboration, making customer support more efficient and customer journeys smoother.
- Unlike Dashly, FreshDesk does not have the same level of automation in lead qualification and appointment booking, but it excels in traditional customer support functions.
Zoho Desk
Zoho Desk is another AI-powered customer service tool:
- Multilingual Assistant: Zoho Desk features a multilingual assistant that can manage emails, knowledge bases, and mobile queries, making customer service more comprehensive.
- Ticket Prioritization: It prioritizes tickets based on urgency, ensuring that critical issues are addressed promptly.
- While Zoho Desk has strong AI-powered responses, it does not offer the same level of sales and marketing automation as Dashly.
Zendesk
Zendesk is a well-known customer service platform:
- Comprehensive Integrations: Zendesk offers a wide range of integrations, but its essential plan may lack some of the integrations available in Dashly, such as Viber and Instagram.
- AI-Powered Responses: Zendesk can provide AI-powered responses, but setting up AI chatbots can be more complex and time-consuming compared to Dashly.
Summary
In summary, Dashly stands out for its clear pricing model, extensive automation capabilities, and ease of integration with various platforms. However, if your primary focus is on traditional customer support with strong ticketing systems, FreshDesk or Zendesk might be more suitable. For conversational marketing and real-time interactions, Drift could be a better fit. Zoho Desk is ideal for those needing a multilingual assistant and comprehensive customer service features.
Dashly - Frequently Asked Questions
Frequently Asked Questions about Dashly
What is Dashly and what does it do?
Dashly is a conversational marketing platform that helps businesses improve their customer communication and engagement. It offers tools such as live chat, chatbots, automated messaging, and omnichannel support to enhance user experience and retention rates. Dashly is particularly useful for e-commerce platforms, SaaS businesses, and any organization relying on digital interactions with customers.
What are the key features of Dashly?
Dashly includes a range of features to support customer communication and sales. These features include live chat, chatbots, email campaigns, visitor tracking, automated messages, CRM integration, knowledge base, lead qualification, customer segmentation, analytics and reporting, A/B testing, customizable widgets, and multi-language support. Additionally, Dashly offers omnichannel live chat, AI assistants, and funnel analytics.
How much does Dashly cost?
Dashly offers several pricing plans. The starting price is $19 per user for the Business Chat plan, which includes live chat. The Automation plan costs $56 per user and includes additional features such as Facebook integration, email integration, team inbox, targeted automated campaigns, and A/B tests. There is also a Forever Free plan with limited features like live chat, team inbox, and email replies to chat messages.
What types of businesses can use Dashly?
Dashly serves a wide range of businesses, including startups, small to medium-sized businesses (SMBs), mid-market companies, and enterprises. It is particularly beneficial for any business that relies heavily on digital interactions with customers, such as e-commerce platforms and SaaS companies.
How does Dashly’s AI bot work?
Dashly’s AI bot interprets customer queries and provides answers within one minute, even if the customer uses different words. If the AI bot cannot assist, it routes the chat to a support agent. The bot’s responses can be tailored to match the tone and style of the company. The performance of the AI bot, including its response speed and customer ratings, can be evaluated and used to refine the knowledge base.
Does Dashly require technical expertise to set up?
No, Dashly does not require developers to set up the AI bot or other features. The platform is designed to be user-friendly, and the AI bot is already in sync with the inbox, analytics, knowledge base, and other Dashly features.
What kind of customer support does Dashly offer?
Dashly provides live support to its users. This ensures quick and effective assistance with any issues or questions that may arise while using the platform.
Which platforms does Dashly support?
Dashly supports various platforms, including Android and iOS, making it accessible across different devices and operating systems.
How can Dashly help with lead generation and customer engagement?
Dashly helps capture leads 24/7 and nurture customer loyalty through its conversational marketing tools. It allows businesses to launch chatbots and pop-ups quickly, target specific segments with relevant offers, and manage all user queries from different channels in one inbox. This helps in converting website visitors into loyal customers through automated and personalized communication.
Can Dashly be integrated with other tools and systems?
Yes, Dashly offers over 30 integrations with other tools and systems, including CRM systems, email platforms, and social media. This ensures seamless integration with existing business operations and enhances the overall efficiency of customer communication and sales processes.