Whispir - Detailed Review
Communication Tools
Whispir - Product Overview
Whispir Overview
Whispir is a comprehensive communication platform that specializes in automating and enhancing digital communication across various channels. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Whispir’s primary function is to facilitate effective and engaging communication through automated workflows, intelligent triggers, and a user-friendly interface. It aims to make communication more human and meaningful, even in a digital context, by ensuring the right message is delivered at the right time via the right channel.Target Audience
Whispir serves a diverse range of industries and audiences, including customers, employees, residents, first responders, patients, and teammates. Its platform is scalable and works across different sectors such as emergency services, employee communications, marketing, and more.Key Features
Automated Workflows
Whispir allows users to build simple or multi-step conversations through automated message workflows, fostering intuitive and thoughtful engagement experiences for the audience.Message Builder
The platform features a drag-and-drop message builder that enables users to create customized messages for any channel. This tool includes reporting and engagement scores to continuously improve results.Reporting and Insights
Whispir provides detailed reporting that includes key insights such as open and response rates. This helps keep the audience engaged and informs key stakeholders in real-time.Multi-Channel Support
The platform supports a variety of communication channels, including SMS, email, voice messaging, WhatsApp, RSS, and social media platforms like Facebook and Twitter. This allows users to engage their audience on their preferred channels.Contact Management
Users can import, segment, edit, and manage contacts all in one place. The Contacts API also enables seamless import of contacts from existing systems and distribution to unique lists.Geofencing
Whispir offers geofencing tools to reach audiences based on their location, which is particularly useful for localized crisis communications and notifications.2-Way Texting
The platform supports automated two-way texting, allowing customers, employees, and stakeholders to communicate back and provide feedback or confirm appointments.Payment Solutions
Features like “Pay by Text” and “Transact” help reduce payment friction and abandon rates by automating communication flows that drive faster payments.AI-Driven Content Creation
Whispir includes an AI tool called “Compose AI” that assists in creating engaging SMS and email content, saving time and effort in content creation.Conclusion
Overall, Whispir is a versatile and intelligent communication platform that simplifies and enhances digital communication, making it easier to engage audiences effectively across multiple channels. Whispir - User Interface and Experience
User Interface Overview
The user interface of Whispir, a comprehensive communication platform, is designed with a focus on ease of use and user-friendly features, although it has some areas that could be improved.Ease of Use
Whispir’s interface is generally user-friendly, with a rating of 4.1 out of 5 for ease of use based on Capterra user reviews. The platform offers various training methods, including webinars, live online sessions, in-person training, videos, and documentation, which helps users get familiar with the system quickly.Key Features
Drag-and-Drop Builder
Whispir provides a drag-and-drop builder that makes it easy to create interactive emails, SMS, forms, landing pages, and social media content without the need for coding skills.Customizable Templates
The platform includes over 60 customizable templates, which can be used to design and build communications that resonate with the audience.Automated Workflows
Automated workflows and triggers allow users to automate conversations across multiple channels, such as SMS, email, voice, and social media, making it easier to manage communications.User Experience
While the platform is generally easy to use, some users have reported a few challenges:Interface Confusion
The user interface can sometimes be confusing, making it hard to find the functions needed.Generic Error Messages
Error messages for failed SMS sends are very generic, and the reporting feature could provide more detailed information about the status of unsuccessful messages.Template Limitations
Templates, although customizable, can be rigid and may not fully adapt to specific regional standards (e.g., phone number codes).Engagement
Whispir is praised for its ability to enhance engagement. For example, one user reported that their response rate increased from 20% to 80% after using Whispir’s platform to send interactive content to targeted customers. The platform’s automated and intelligent messaging solutions help keep audiences engaged while reducing the workload for users.Conclusion
In summary, Whispir’s user interface is user-friendly and supported by extensive training resources, but it may require some time to get accustomed to all its features. The platform’s drag-and-drop tools and automated workflows make it easier to create and manage communications, although there are some minor issues with error messaging and template customization. Overall, it provides a positive user experience, especially in terms of engagement and automation. Whispir - Key Features and Functionality
The Whispir Communications Platform
The Whispir Communications Platform is a comprehensive tool designed to streamline and enhance communication processes across various channels, integrating AI to optimize user interactions. Here are the main features and their functionalities:
Omni-channel Communication
Whispir allows you to reach your audience through multiple channels, including SMS, email, voice calls, push notifications, and social media. This feature ensures that you can communicate with your audience via their preferred channels, enhancing engagement and reach.
Automated Workflows
The platform enables you to create automated workflows using simple drag-and-drop tools. These workflows can be customized to manage rules, responses, and events, automating everyday processes and marketing campaigns. This automation reduces manual intervention, saving time and increasing efficiency.
Message Builder and Rich Messaging
Whispir’s Rich Message Studio allows anyone to create personalized, interactive messages without special skills. You can craft messages that include links to microsites, interactive maps, videos, and more, making it easy for recipients to take the desired actions. This feature ensures a seamless experience from the initial communication to the final action.
Two-way Texting and Contact Management
The platform supports two-way texting, enabling recipients to provide feedback, confirm appointments, and engage in other interactive communications. Additionally, Whispir’s contact management system allows you to import, segment, edit, and manage contacts efficiently, using the Contacts API to integrate with existing systems.
Geofencing
Whispir’s geofencing feature enables you to send localized communications based on the location information attached to contact data. This is particularly useful for crisis communications, notifications, and other location-specific messages.
Reporting and Real-time Insights
The platform provides real-time dashboard insights and reporting tools to help you track conversations, maintain compliance records, and make data-driven decisions. These insights are crucial for understanding your audience and optimizing your communication strategies.
AI Integration
Whispir integrates AI through features like the AI Agent Builder, which allows for personalized and intelligent interactions. For example, when integrated with Whippy AI, Whispir can automate voice calls for recruiting outreach sequences and enhance customer support responses with automated and personalized interactions.
Integration Capabilities
Whispir can be seamlessly integrated with other tools and platforms, such as Whippy AI, OpenAI (GPT-4, DALL-E, Whisper), and Zapier. These integrations enable the exchange of data and communication between platforms, enhancing automation capabilities and streamlining workflows. For instance, integrating Whispir with OpenAI can automate tasks like sentiment analysis and text summarization.
Transact and Payment Automation
The platform includes features to reduce payment friction by automating communication flows that drive faster payments. This helps in minimizing abandon rates and streamlining financial transactions.
Benefits
- Increased Efficiency: Automation reduces the need for manual intervention, saving time and resources.
- Improved Engagement: Personalized and interactive messages enhance user engagement and conversion rates.
- Enhanced Reach: Omni-channel communication ensures that messages are delivered through the most effective channels.
- Data-Driven Decisions: Real-time insights and reporting help in making informed decisions.
- Low Cost and Low Risk: The platform offers low-complexity deployment and easy integration with existing systems, reducing costs and risks.
Overall, Whispir’s features are designed to make communication more efficient, personalized, and effective, leveraging AI to enhance user interactions and streamline business processes.
Whispir - Performance and Accuracy
Performance Evaluation of Whispir in Communication Tools
Message Classification Accuracy
Whispir uses machine learning to classify and group messages based on their content. The best-performing model for this task is the Linear Support Vector Classifier (SVC), which achieves an accuracy of 79.83%. This means that the model correctly classifies about 79.83% of the messages.Automated Content Creation
Whispir features an AI tool called Compose AI, which helps in creating engaging SMS and email content. This tool simplifies the content creation process, reducing the time spent on crafting messages. However, the accuracy and engagement effectiveness of the content generated by Compose AI are not quantitatively measured in the available sources.Automation and Engagement
Whispir offers automated workflows and two-way texting features that enhance engagement with audiences. These features allow for multi-step conversations and feedback mechanisms, which can improve the overall communication experience. The reporting features provide insights into open and response rates, helping to keep the audience engaged and stakeholders informed in real-time.Limitations and Areas for Improvement
While Whispir’s AI-driven tools show promising performance, there are a few areas to consider:Message Classification
The accuracy of 79.83% for message classification, although good, indicates there is room for improvement. Enhancing the model or exploring other machine learning algorithms could potentially increase accuracy.Content Creation
While Compose AI simplifies content creation, there is no detailed information on its accuracy or the quality of the generated content. Continuous improvement and user feedback could help refine this tool.User Experience
The effectiveness of automated workflows and two-way texting depends on user interaction and feedback. Ensuring these features are intuitive and meet user needs is crucial for optimal performance.Additional Features and Capabilities
Whispir offers a range of features such as bulk SMS, geofencing, and contact management, which are designed to make communication more efficient and targeted. However, the accuracy and performance of these specific features are not detailed in the available sources.Conclusion
In summary, Whispir’s AI-driven communication tools demonstrate good performance, particularly in message classification and automated content creation. However, there are areas where further improvement could enhance accuracy and user engagement. Continuous monitoring and feedback from users will be essential to refine these tools and ensure they meet the highest standards of factual accuracy and engagement. Whispir - Pricing and Plans
Pricing Plans
Growth Plan
- Cost: $149 per month
- Features:
- 3 users
- 5 workspaces
- Unlimited contacts
- 5,000 included messages per month
- SMS, Bulk SMS, Reporting, Automation Flows, Rich Message Landing Pages & Forms, Rest API, Contacts API for CRM and Directory Integrations, Geo-location Module, Facebook Posting, and Events (Advanced Automation)
- Support: Knowledge Base Email
Accelerator Plan
- Cost: $499 per month
- Features:
- 5 users
- 10 workspaces
- Unlimited contacts
- 5,000 included messages per month
- All features from the Growth Plan
- Additional support: Phone Extra Support Available
Enterprise Plan
- Cost: $999 per month
- Features:
- 10 users
- 20 workspaces
- Unlimited contacts
- Included messages: Contact us for details
- All features from the Accelerator Plan
- Additional support: Phone Extra Support Available
Platinum Plan
- Cost: Contact us for pricing
- Features:
- Unlimited users
- Unlimited workspaces
- Unlimited contacts
- Included messages: Contact us for details
- All features from the Enterprise Plan
- Optional add-ons: Voice Out, Voice In, Pay by Text, SSO, and more advanced features
Additional Costs and Features
- SMS Rates:
- Pay-as-you-go rates vary from $0.0300 to $0.0210 per message depending on the volume
- Committed rates vary from $0.0240 to $0.0168 per message depending on the volume
- Voice Rates:
- $0.20 per minute on a fixed-line and $0.30 per minute on mobile
- Optional Add-ons:
- Features like Voice Out, Voice In, Pay by Text, and SSO are available as optional add-ons
Free Options
- Free Trial: Whispir offers a 14-day free trial to test their services
- No Free Version: There is no permanent free version available
This structure allows businesses to choose a plan that aligns with their specific communication needs and budget. For more detailed pricing and custom requirements, it is recommended to contact Whispir directly.
Whispir - Integration and Compatibility
Whispir: A Comprehensive Communication and Engagement Platform
Whispir integrates seamlessly with a wide range of tools and platforms, enhancing its versatility and utility for various business needs.Integration with Popular Apps and Services
Whispir can be integrated with over 7,000 apps through Zapier, making it easy to automate workflows without any coding. This includes integrations with Google Drive, Google Calendar, HubSpot, Notion, Pipedrive, Microsoft Excel, and more.Specific Platform Integrations
ServiceNow
Whispir integrates with ServiceNow to automate workflows, manage IT issues, and enhance customer support. This integration allows for multi-channel outreach, automated escalations, and personalized messages triggered by ServiceNow workflows.
Okta and Active Directory
Whispir supports single sign-on (SSO) capabilities with Okta and Microsoft Active Directory, ensuring secure and seamless access without the need for multiple login credentials.
BambooHR
The integration with BambooHR enables HR professionals to communicate with employees and candidates via multiple channels like SMS, email, voice, and social media, all while synchronizing contact data automatically.
DocuSign
Whispir’s integration with DocuSign ClickWrap streamlines business compliance by facilitating single-click consent, making standard agreement completion faster and more efficient.
Kenexa Brassring
This integration helps in creating engaging communication strategies for applicants, recruits, and staff, leveraging multiple communication channels such as SMS and email.
Communication Channels
Whispir supports a variety of communication channels, including:SMS
Send bulk SMS messages or create automated workflows using a simple drag-and-drop interface.
Create and send engaging email campaigns and communications quickly and efficiently.
Voice Messaging
Record and send personalized voice messages or convert text messages to audio.
Expand your reach by communicating with your audience on WhatsApp.
Social Media
Engage audiences on platforms like Facebook and Twitter.
RSS Feeds
Generate and distribute RSS feeds via multiple channels.
Automation and Workflow
Whispir allows users to automate complex interactions into simple scenario-based triggers. This includes creating studio-quality communications using drag-and-drop tools, automating workflows, and managing business communications efficiently.Security and Compliance
The platform ensures elevated security through its SSO capabilities with Okta and Active Directory, and also through integrations like OneLogin, which secures workforce, customer, and partner data.Conclusion
In summary, Whispir’s extensive integration capabilities and support for multiple communication channels make it a versatile tool for businesses looking to streamline and automate their communication processes across various platforms and devices. Whispir - Customer Support and Resources
Support and FAQ
Whispir provides an extensive Support and FAQ section on their website. Here, you can find detailed answers to common questions such as how to access the platform, its security features, setup time, and the various communication channels supported. The FAQ also covers topics like international SMS messaging, automated message sending, customization options, and data storage.
Contacting Support
If you have specific questions or issues, you can contact the support team directly. Whispir’s support team is available to help you resolve any problems quickly. You can submit a query through their support form, providing your contact details and a description of your issue.
Integrations and Automation
Whispir integrates with various third-party software and platforms, such as ServiceNow, Salesforce, DocuSign, Kenexa Brassring, Okta, BambooHR, Microsoft Active Directory, and OneLogin. These integrations allow you to automate tasks, streamline workflows, and enhance communication efficiency without changing your existing tech stack.
Customization and Automation
The platform offers more than 60 customizable, drag-and-drop templates to help you design and build communication campaigns that resonate with your audience. This includes SMS, email, forms, landing pages, and social media channels. Whispir also supports automated workflows with smart triggers to alert team members when action is required.
Security and Single Sign-On
Whispir ensures elevated security through single sign-on capabilities with platforms like Okta and Microsoft Active Directory. This eliminates the need for multiple login credentials, providing a seamless and integrated experience across different platforms.
Additional Resources
For those looking to maximize engagement, Whispir provides resources on how to create powerful communications without changing your existing tech stack. Their integration page offers detailed information on how to leverage different platforms to trigger important communications with ease.
By leveraging these support options and resources, users can effectively manage and enhance their communication strategies using Whispir’s platform.
Whispir - Pros and Cons
Advantages of Whispir
Whispir, a cloud-based communications platform, offers several significant advantages that make it a valuable tool in the communication tools and AI-driven product category.
Multi-Channel Messaging
Whispir allows organizations to send messages across various channels, including SMS, email, voice messaging, WhatsApp, Facebook Messenger, Twitter, and more. This multi-channel approach ensures that messages reach the audience through their preferred communication methods.
Automated Workflows
The platform features automated workflows that enable intuitive and thoughtful engagement experiences. These workflows can be simple or multi-step, fostering meaningful interactions with the audience.
Contact Management
Whispir provides comprehensive contact management capabilities, allowing users to import, segment, edit, and manage contacts efficiently. The Contacts API facilitates seamless integration with existing systems.
Real-Time Analytics and Reporting
The platform offers real-time analytics and reporting tools, which help in crafting messages that connect with the audience. Users can track open and response rates, keeping stakeholders informed and engaged.
Geolocation Services
Whispir’s geofencing tools enable organizations to send localized communications based on the location information attached to contact data. This feature is particularly useful for crisis communications and notifications.
Two-Way Communication
The platform supports two-way texting, allowing customers, employees, and stakeholders to communicate back through automated workflows. This includes providing feedback, confirming appointments, and more.
Content AI Helper
Whispir includes an AI tool called Compose AI, which simplifies SMS and email content creation, saving time and enhancing efficiency.
Integration and Customization
The platform offers API integration, customizable dashboards, and various modules (such as Maps, Events, and Advanced Reporting) that can be added to expand its capabilities. This open architecture increases the value proposition for customers.
Disadvantages of Whispir
While Whispir offers a range of powerful features, there are some potential drawbacks to consider:
Limited Customization Options for Advanced Users
Some users might find that the platform lacks certain advanced customization options, which could be a limitation for those with specific preferences or complex communication needs.
No Pure-Play Competitors but Broader Competition
Although Whispir does not have pure-play competitors of credible scale, it competes more broadly with CPaaS vendors, SMS aggregators, and niche point solution providers. This broader competition might make it challenging to stand out in a crowded market.
Potential Learning Curve
While the platform is generally easy to use, some users might need initial guidance to fully leverage its features, especially for those without prior experience with similar tools.
Overall, Whispir’s strengths in multi-channel messaging, automated workflows, and real-time analytics make it a strong choice for organizations looking to enhance their communication strategies. However, it is important to consider the potential limitations and the competitive landscape when evaluating the platform.
Whispir - Comparison with Competitors
When Comparing Whispir to Other Communication Tools
When comparing Whispir to other communication tools in the AI-driven product category, several key differences and unique features emerge.
Omnichannel Capabilities
Whispir stands out for its comprehensive omnichannel capabilities, allowing users to send emails, SMS, voice messages, video, rich messages, and more from a single centralized platform. This is in contrast to competitors like MessageMedia, which is limited to SMS and phone-based messaging, and Braze, which only offers SMS and email without video or voice options.
Ease of Use
Whispir is notable for its ease of use, requiring no technical skills or developers to set up and run campaigns. This distinguishes it from platforms like Twilio, which is a developer-first platform that necessitates in-house developers or deep technical expertise to utilize its full range of communication channels.
Automated Communication Workflows
Whispir offers automated communication workflows that enable two-way communications over various channels, including SMS, email, and voice. These workflows can be set up to send responses across different channels, such as an SMS response to an email or a voice message response to a text. This feature helps in creating purposeful and personalized communications that engage the audience effectively.
Rich Message Studio
Whispir’s Rich Message Studio is a unique feature that combines the immediacy of SMS with the depth and interactivity of web content. This drag-and-drop message editor allows for the inclusion of location maps, branding, audio, high-res video, and more, making it ideal for customer engagement. Each recipient receives an individual link, enabling tracking of responses and interactions.
Cost and Functionality
Compared to Braze, Whispir offers more channels at a lower cost without additional variable costs for data usage. This makes Whispir a more cost-effective option for businesses looking to optimize their communications across multiple channels.
Alternatives
Drift
Drift is a conversational marketing platform that leverages chatbots and AI-driven messaging to automate and personalize customer communication on websites, social media, and other digital channels. While it excels in real-time conversations and lead qualification, it is more focused on chatbot interactions rather than the broad omnichannel capabilities offered by Whispir.
Zapier
Zapier is a powerful tool for marketing automation that connects over 3,000 web apps, enabling marketers to automate workflows without custom coding. However, it does not offer the same level of integrated communication channels as Whispir and is more focused on workflow automation across different apps.
Zoho Desk, FreshDesk, and Zendesk
These tools, such as Zoho Desk, FreshDesk, and Zendesk, are more focused on customer service and support rather than omnichannel communication. They offer AI-powered responses, ticket prioritization, and team collaboration, but they do not provide the same breadth of communication channels as Whispir.
Conclusion
In summary, Whispir’s unique strengths lie in its omnichannel capabilities, ease of use, and advanced features like the Rich Message Studio, making it a comprehensive solution for businesses seeking to engage their audience across multiple communication channels.
Whispir - Frequently Asked Questions
How do I access Whispir?
To access Whispir, you need to log in through the designated portal. If you are using the Whispir Communications Platform from Telstra Enterprise, ensure you log in via the Telstra website to protect your user credentials from phishing attempts.
How secure is Whispir?
Whispir prioritizes security. The platform is designed to protect your user credentials and data. Users are advised to be cautious of phishing attempts and to access the platform only through the official login channels. For more detailed security information, you can refer to Whispir’s support and FAQ section.
How long does it take to get up and running on the Whispir platform?
Getting started with Whispir is relatively quick. The platform offers simple drag-and-drop tools and automated workflows that allow you to create and deploy communications quickly. You can be up and running within a short period, often just a few minutes or hours, depending on your specific needs and the complexity of your setup.
What communication channels does Whispir support?
Whispir supports a variety of communication channels, including SMS, email, voice messaging, push notifications, social media (such as Facebook and Twitter), and web notifications. This allows you to engage your audience across multiple platforms.
Can Whispir send SMS messages internationally?
Yes, Whispir can send SMS messages internationally. While the pricing and rates may vary depending on the region, Whispir supports international SMS messaging, making it a versatile tool for global communication.
Can my Whispir solution automatically send messages?
Yes, Whispir allows you to automate message sending through its automated workflows feature. You can set up scenario-based triggers to send messages automatically, streamlining your communication processes and engaging your audience intuitively.
Can I get a quick response to any issues with the service?
Whispir offers support through various channels, including a knowledge base, email, and phone support. Depending on your plan, you may have access to additional support options, ensuring you can get help quickly when you need it.
Does Whispir integrate with third-party software?
Yes, Whispir integrates with third-party software. It offers APIs and contact management tools that allow seamless integration with existing systems such as CRMs and directories. This helps you put your data to work and deliver content to the right people at the right time.
Does Whispir offer an API?
Yes, Whispir provides APIs for data integration and contact management. These APIs enable you to import contacts from existing systems, manage distribution lists, and integrate with other tools and applications.
How does Whispir store my organization’s data?
Whispir takes data storage seriously and ensures that your organization’s data is securely stored. For specific details on data storage policies, including how long data is stored, you can refer to Whispir’s support and FAQ section or contact their support team directly.
Can Whispir support multiple languages?
While the primary documentation does not explicitly mention language support, it is best to contact Whispir’s support team for detailed information on whether the platform supports multiple languages and how it can be configured to meet your specific needs.
Whispir - Conclusion and Recommendation
Final Assessment of Whispir in the Communication Tools AI-Driven Product Category
Whispir stands out as a comprehensive and user-friendly platform in the communication tools AI-driven product category. Here’s a detailed look at its benefits, who would gain the most from using it, and an overall recommendation.Key Benefits
- Automated Communication Workflows: Whispir allows businesses to automate communication across multiple channels, including SMS, email, voice, and more. This automation enables two-way communications that feel conversational and personalized, significantly improving engagement rates.
- Personalized and Structured Communications: The platform offers pre-built conversation workflows and drag-and-drop templates, making it easy to create and send personalized messages. This personalization can lead to high call-to-action and response rates, up to 88% when combined with rich, personalized landing pages.
- Multi-Channel Engagement: Whispir facilitates communication across various digital mediums, ensuring that all customers are engaged effectively. This includes email, SMS, WhatsApp for business, and more, allowing businesses to build and manage multi-communication strategies at scale.
- Time and Cost Efficiency: By automating communications and using ready-to-use templates, businesses can save significant time and resources. This efficiency helps in connecting with customers and building the prospect base in a time and resource-efficient manner.
- Data-Driven Decisions: The platform provides real-time reporting and dashboard functionality, enabling businesses to make data-driven decisions. This helps in creating a personalized experience for customers and automating customer journeys based on their responses.
Who Would Benefit Most
Whispir is particularly beneficial for businesses that need to manage large volumes of customer communications efficiently. Here are some key groups that would benefit:- Customer-Facing Businesses: Companies that rely heavily on customer engagement, such as retail, healthcare, and financial services, can leverage Whispir to improve customer interactions and response rates.
- Enterprise Organizations: Large enterprises with diverse communication needs can use Whispir to streamline their communications across various departments and channels.
- Government Agencies: Government agencies can benefit from Whispir’s capabilities in crisis response, emergency management, and community notifications.
- Small to Medium-Sized Businesses (SMBs): SMBs with limited resources can use Whispir’s low-code/no-code platform to automate communications without needing extensive IT support.
Overall Recommendation
Whispir is a highly recommended platform for any organization seeking to enhance their communication strategies. Here’s why:- Ease of Use: The drag-and-drop templates and pre-built workflows make it easy for users to create and automate personalized communications without needing extensive technical expertise.
- Scalability: Whispir’s platform is scalable and can handle large volumes of interactions, making it suitable for both small and large organizations.
- Integration: The platform integrates well with pre-existing IT systems, including systems of record, systems of intelligence, and systems of engagement, which helps in modernizing legacy systems.
- Engagement and Efficiency: Whispir’s focus on personalized and two-way communications leads to higher engagement rates and more efficient communication processes.