Igloo - Detailed Review
Customer Service Tools
Igloo - Product Overview
Igloo Software Overview
Igloo Software is a prominent player in the digital workplace and intranet solutions space, particularly within the category of customer service tools and AI-driven products.
Primary Function
Igloo Software is designed to create a more productive and engaged workforce by connecting people, processes, and information. It serves as a comprehensive digital workplace platform that addresses various challenges related to communication, collaboration, knowledge management, culture, and employee engagement.
Target Audience
The primary target audience for Igloo Software includes large, medium, and small organizations, with a significant presence in industries such as Insurance (13%), Financial Services (11%), Computer Software (8%), and Information Technology and Services (6%).
- The customer base is predominantly composed of companies with over 1,000 employees and revenues exceeding $1 billion, although it also serves smaller and medium-sized businesses.
Key Features
- Igloo Digital Assistant: This AI-powered chat interface streamlines the workday by consolidating knowledge, policies, updates, tasks, and user information from across the intranet and external business apps. It automates routine tasks, provides instant access to information, and helps employees focus on higher-value objectives.
- Support Packages: Igloo offers various support packages, including Essential, Advanced, Bronze, Silver, and Platinum. These packages provide different levels of support, such as response times ranging from 1 hour to 5 business days, unlimited incident reporting, named support contacts, and access to Customer Care, Igloo University, and other resources.
- Technical Account Managers (TAMs): Designated TAMs proactively monitor open tickets, lead bi-weekly reviews, manage escalations, and act as technical liaisons to gather feedback and champion customer needs internally at Igloo.
- Developer Support: For customers who build, deploy, and maintain custom applications, integrations, themes, and workflow automations, Igloo provides dedicated developer support. This includes assistance with using Igloo APIs and tooling.
- Resources and Community: Igloo offers a comprehensive knowledge base, community forums, product zones, and a developers center. These resources help customers get the most out of their digital workplace and stay updated with the latest product information and best practices.
Conclusion
Overall, Igloo Software is committed to providing a seamless and supportive digital workplace experience, ensuring that its customers can maximize efficiency, productivity, and engagement within their organizations.
Igloo - User Interface and Experience
User Interface
Igloo Software boasts a modern design with configurable themes, navigation, and global and custom page templates. This flexibility allows companies to create a unique digital environment that aligns with their brand and specific needs. The interface is clean and crisp, making it easy to use on various devices, including desktops, tablets, and mobile devices.
Customization and Personalization
Users can personalize their dashboard using a drag-and-drop interface, allowing them to arrange the layout to suit their preferences. The platform also features a productivity dashboard with intelligent indexing for better content discoverability, powered by Igloo’s recommendation engine. This ensures that users are presented with relevant content based on their workflows and needs.
Ease of Use
While the initial setup of Igloo Software can be a bit tricky due to the numerous configuration options, once set up, the platform is very user-friendly. Integrating Igloo with existing business apps, such as Slack, Google Workspace, Zendesk, and Microsoft 365, is quick and easy, requiring no developer or coding knowledge. This seamless integration enhances the ease of use and makes the transition to the new platform smoother.
AI-Driven Features
Igloo leverages AI and machine learning to streamline user experiences. The Igloo Digital Assistant uses natural language processing to provide instant answers, search the digital workplace, and connect users to useful tools and information. This AI-driven functionality helps reduce friction and makes it easier for employees to find the information they need quickly.
Engagement and Communication Tools
The platform includes various tools to enhance engagement and communication. Features like Team Rooms, Request Centers, and Social Centers allow employees to share updates, submit requests, and interact with each other in real-time. Additionally, the Feedback Center and Newsroom enable team members to share insights and stay updated on company news and events.
Analytics and Insights
Igloo provides built-in analytics that track employee journeys and feature usage, along with sentiment analysis and user guidance. These tools give administrators valuable insights into how employees are using the platform, helping them to better support and engage their workforce.
Overall, Igloo Software offers a user-friendly and highly customizable interface that is designed to improve collaboration, communication, and employee engagement. Its integration with AI and various business apps makes it a comprehensive solution for modern workplaces.
Igloo - Key Features and Functionality
Igloo Software’s Customer Service Tools
Igloo Software’s customer service tools, particularly in their AI-driven products, offer several key features that enhance user experience, productivity, and support. Here are the main features and how they work:
AI-Powered Digital Assistant
Igloo’s Digital Assistant is a conversational chatbot that uses AI to surface notifications, find answers, and automate tasks. This assistant helps employees by:
- Centralizing processes and workflows, reducing the time spent switching between apps.
- Providing quick access to information such as shift schedules, training, and health and safety policies, especially for frontline employees.
- Offloading repetitive tasks, allowing employees to focus on high-value objectives.
- Improving tech adoption by making everyday tools easier to access and use, particularly for mobile users.
Personalized Productivity Dashboard
Igloo Flex, the latest platform, includes a productivity dashboard personalized via Igloo’s recommendation engine. This feature:
- Uses AI and machine learning to deliver a customized experience for both desked and deskless workers.
- Offers automated content recommendations and insights, ensuring employees receive relevant information.
- Includes built-in sentiment analysis and additional analytics capabilities to track employee journeys and feature usage.
Developer Support and Custom Integrations
For customers who build, deploy, and maintain custom applications, integrations, themes, and workflow automations, Igloo provides developer support. This includes:
- Access to Igloo Developer Experts who assist with building, deploying, and maintaining custom-built applications and integrations using Igloo APIs and tooling.
- Support for integrating these custom solutions seamlessly into the existing intranet platform.
Technical Account Managers (TAMs)
Igloo’s TAMs play a crucial role in customer support by:
- Proactively monitoring open tickets, leading bi-weekly reviews, and managing escalations.
- Acting as technical liaisons to gather feedback and champion customer needs and goals internally at Igloo.
Analytics and Support
Igloo’s analytics tools help support experts understand trends in the digital workplace, providing more detailed and effective solutions. This includes:
- Tracking content campaigns and policy acknowledgements.
- Analyzing data to improve organizational performance and efficiency.
Support Packages
Igloo offers various support packages with different response times and features, such as:
- Essential, Silver, Gold, and Platinum support packages with varying response times (from 1 hour to 5 business days), incident reporting limits, and additional features like after-hours on-call support and dedicated customer rooms.
Integration of AI Features
These features integrate AI in several ways:
- Recommendation Engine: Igloo Flex uses AI to personalize the communication, collaboration, and knowledge management experience for different types of employees.
- Sentiment Analysis: Built-in sentiment analysis helps in understanding employee feedback and sentiment, which can be used to improve the overall work environment.
- Automated Content Recommendations: AI-driven content recommendations ensure that employees receive relevant and timely information, enhancing their productivity.
Overall, Igloo’s AI-driven tools are designed to make information more accessible, automate repetitive tasks, and provide personalized support to enhance employee productivity and satisfaction.
Igloo - Performance and Accuracy
Performance
Igloo Software’s Intelligent Search, powered by artificial intelligence and generative large language models (LLMs), demonstrates significant performance enhancements. This tool integrates with various business applications such as SharePoint, Google Drive, Box, and more, allowing it to provide rapid and context-driven answers from a single, central intranet search bar.Speed and Efficiency
The Intelligent Search feature achieves instant access to information, reducing the time employees spend locating, validating, and formatting data. This results in a substantial increase in productivity, with employees regaining focus quickly and avoiding the 23 minutes typically lost after switching between apps.Integration and Holistic Approach
Igloo’s search function unifies the digital workplace by accessing information across all integrated business apps, creating a holistic and connected environment. This integration helps in reducing the fragmentation often seen with multiple disparate apps, which can lead to data silos and confusion.Accuracy
The accuracy of Igloo’s Intelligent Search is a standout feature. Here are some key aspects:High Accuracy Rates
The search function boasts a 95% first-try search accuracy, significantly outperforming conventional search technologies by over 300%.Contextual Summaries
The AI model provides thoughtful summaries backed by links to relevant source documents, ensuring that the information is accurate and contextually relevant. These summaries are further improved by user feedback, which trains the AI model for ongoing enhancements.Security and Data Integrity
The AI model is self-contained and does not share information outside the organization, ensuring that corporate data is secure. Existing user permissions and internal security rules are preserved, guaranteeing that the AI summaries never include materials not intended for specific users.Limitations and Areas for Improvement
While Igloo’s Intelligent Search is highly advanced, there are a few areas to consider:Customization and AI Model Flexibility
While Igloo allows organizations to use their preferred LLM in the backend, which is a positive aspect for customization and security, the flexibility in choosing AI models might require additional setup and configuration.Pricing and Transparency
Igloo Software is not very transparent about its pricing, which can be a limitation for some organizations. The cost starts at around $20,000 per year, and while it offers extensive functionality, the lack of clear pricing plans can be a barrier.Initial Setup
Getting started with Igloo Software can be a bit tricky due to the numerous configurations and setups required, such as directories and various “Rooms” for knowledge-sharing and collaboration. However, once set up, the platform is user-friendly and integrates seamlessly with other tools. In summary, Igloo Software’s Intelligent Search offers exceptional performance and accuracy, significantly enhancing the efficiency and productivity of the workforce. While there are some limitations, such as initial setup complexities and pricing transparency, the overall benefits of this AI-driven search tool make it a valuable asset for organizations seeking to improve their knowledge management and employee engagement. Igloo - Pricing and Plans
The Pricing Structure of Igloo Software
The pricing structure of Igloo Software, particularly in the context of its digital workplace and collaboration tools, is primarily based on a quote-based model that adapts to the size and needs of the organization. Here are the key points regarding their pricing and plans:
Quote-Based Plan
Igloo Software does not offer a one-size-fits-all pricing plan. Instead, the pricing is customized based on the size of the company and its specific needs. This approach ensures that the cost is aligned with the organization’s requirements and budget.
Core Features
Regardless of the company size, the core plan includes several key features such as:
- All software features
- Integrations with third-party tools
- All workspace templates
- Native app for iOS and Android
- Igloo Analytics
- Page builder
- 10 TB of storage
Volume Discounts
For larger organizations, Igloo offers volume discounts. This means that as the number of employees increases, the cost per user can be reduced, making it more economical for enterprises with a large workforce.
Custom Plans
Igloo provides the flexibility to create custom plans that address specific business challenges. For example, you can opt for a “Department Zone” or a “Corporate Intranet” solution, each with its own set of features and pricing structures. The “Department Zone” is suitable for creating a destination for a specific department, while the “Corporate Intranet” is an all-inclusive digital workplace platform for the entire organization.
No Free Plan
Igloo Software does not offer a free plan. However, they do provide a 30-minute demo to help potential customers understand the platform’s key features and how they can benefit their business.
Historical Free Offer
In the past, Igloo Software offered a free “Business Continuity Bundle” during the COVID-19 pandemic to help organizations transition to remote work. However, this offer was limited to a specific period and is no longer available.
Summary
In summary, Igloo Software’s pricing is flexible and based on the organization’s size and needs, with no standard pricing tiers but rather customized quotes. The platform includes a range of core features and offers volume discounts for larger organizations, but it does not provide any free plans.
Igloo - Integration and Compatibility
Integration Methods
Igloo Software supports several integration methods to ensure compatibility with various tools and systems. Here are some key ways it integrates:
- APIs and SDKs: Igloo provides comprehensive APIs and SDKs that allow developers to build custom integrations. This enables other tools and services to communicate with Igloo, facilitating smooth data exchange and functionality.
- Pre-built Integrations: Igloo has pre-built integrations with several enterprise systems such as Oracle, Paychex, UKG, ServiceNow, and SAP products. These integrations simplify actions and automate workflows, making it easier to manage everyday tasks.
Compatibility with Other Tools
Igloo Software is compatible with a wide range of tools and platforms, including:
- Browser-Based Tools: Igloo can integrate with browser-based tools using its custom-made 360° browser, Igloo Web. This allows users to access and use web-based applications directly within the Igloo environment.
- Collaborative Tools: Igloo integrates with collaborative tools like Revizto, which enables cloud-based, collaborative 3D environments. This is particularly useful for design, visualization, coordination, and planning tasks.
- Intranet Tools: Workgrid integrates with Igloo to provide streamlined and simplified work experiences. This includes tools like Igloo Activity Digest, Igloo Admin Tools, and Igloo Content Creator, which help in managing intranet interactions and content.
Device Compatibility
Igloo Software is accessible and functional across various devices:
- Mobile Devices: Igloo can be accessed and managed through mobile devices, with apps like Igloo Touch transforming mobile devices into virtual game controllers or management tools.
- Desktop and Web: Igloo is fully functional on desktops and through web browsers, ensuring users can access and use the platform from any device with an internet connection.
Community and Support
Igloo emphasizes strong community and vendor relationships to ensure successful integrations. The platform offers extensive support resources, including knowledge bases, community news, and customer success team office hours. This support helps users and vendors work together to create mutually beneficial integrations.
In summary, Igloo Software integrates seamlessly with a variety of tools and systems through APIs, SDKs, and pre-built integrations. It is compatible with browser-based tools, collaborative platforms, and various devices, making it a versatile solution for enhancing digital workplaces.
Igloo - Customer Support and Resources
Customer Support Options
Igloo Software offers a comprehensive range of customer support options and additional resources to ensure users get the most out of their digital workplace platform.Support Packages
Igloo provides various support packages to cater to different organizational needs. Here are some of the key packages:Essential Support
Includes a maximum 1 business day response time to incident reports, unlimited incident reporting, 2 named support contacts, and access to Customer Care.
Advanced Support
Offers a maximum 4 hour response time, unlimited incident reporting, 4 named support contacts, after-hours on-call support, and a dedicated customer room.
Bronze, Silver, Gold, and Platinum Support
These packages vary in response times, ranging from 5 business days to 1 hour, and include features such as unlimited incident reporting, multiple named support contacts, email incident reporting, third-party authentication, and access to Igloo University.
Technical Support Team
Igloo’s technical support team is highly knowledgeable and committed. Here are some key aspects of their support:In-house Experts
The support team works closely with the development team, ensuring they can solve issues and build expertise effectively.
Designated Technical Account Managers (TAMs)
TAMs proactively monitor open tickets, lead bi-weekly reviews, manage escalations, and act as technical liaisons to gather feedback and champion customer needs internally.
Developer Support
Available for customers building custom applications, integrations, themes, and workflow automations, this support includes help with Igloo APIs and tooling.
Resources
Igloo offers several resources to help users succeed:Knowledge Base (KB)
A comprehensive self-service knowledge base where users can find answers and customer insights.
Community Forums
A platform for discussing specific topics related to digital workplace strategy.
Product Zone
An area to explore product pillars, review release information, and contribute to shaping the Igloo platform.
Developers Center
Provides tips, best practices, and discussions to help manage the digital workplace.
Igloo University
Offers unlimited access to training resources, included in several support packages.
Additional Support Features
After-hours On-call Support
Available in higher-tier support packages, ensuring help is available outside regular business hours.
Dedicated Customer Room
A dedicated space for customer support and communication, included in Advanced and higher-tier packages.
Igloo Preview and Beta Programs
Access to upcoming features and beta versions of the platform, available in Gold and Platinum support packages.
Customer Care Community
Igloo’s Customer Care community is designed to help users get the most out of their digital workplace. This includes access to customer stories, community forums, and other resources to enhance user engagement and success.By providing these extensive support options and resources, Igloo ensures that its customers have the tools and assistance they need to maximize the benefits of their digital workplace platform.
Igloo - Pros and Cons
Advantages
Excellent Culture and Engagement Tools
Igloo stands out for its robust culture and engagement features. It allows companies to create cultural stories, social feeds, and comprehensive reward and recognition programs, which can significantly enhance employee motivation and engagement.
Integrations with Business Apps
Igloo seamlessly integrates with a wide range of popular business applications such as Slack, Google Workspace, Zendesk, and Microsoft 365. This integration ensures a smooth and connected digital workplace experience.
Fantastic Knowledge Management
The platform offers excellent knowledge management features, enabling teams to share updates, documents, and messages in real-time. It also includes tools like Request Centers, Project Rooms, and Deal Rooms that facilitate various business functions.
Built-in Collaboration and Communication Tools
Igloo provides built-in tools for collaboration and communication, including Team Rooms, calendars for scheduling, and file sharing apps. This helps keep distributed teams aligned and connected throughout projects.
Exceptional Customer Service and Support
Igloo is praised for its outstanding customer service. The support team offers personalized training, visual design help, implementation support, and expert consulting. They also provide quick response times and access to a comprehensive resource center and community forums.
Customization and Flexibility
The platform is highly customizable, allowing companies to brand their intranet according to their standards and create a consistent culture. It also supports RESTful API for developing new integrations.
Disadvantages
Limited AI Capabilities
Igloo lacks advanced AI tools, which could be a disadvantage compared to competitors that offer more sophisticated AI-driven features.
No Transparent Pricing Plans
One of the significant drawbacks is that Igloo does not provide transparent pricing plans, making it difficult for potential customers to assess the cost without direct inquiry.
Document Collaboration Limitations
Users have reported that the document collaboration feature needs improvement, as it only allows one person to edit a document at a time, which is less efficient than some competitors.
Project Management Limitations
Igloo is not ideal for advanced project management. It lacks the robust project management tools found in other platforms like Trello, Asana, or Nifty, and it does not handle schedules on calendars very well.
Language Support
Currently, Igloo only supports English and French, which can be a limitation for organizations that operate in other languages.
Dashboard Customization Issues
Some users have experienced difficulties in setting up the optimal web layout for their company, resulting in a cluttered dashboard with unnecessary elements.
Overall, Igloo Software is a strong option for companies looking to enhance their intranet, collaboration, and employee engagement, but it may fall short in certain areas such as AI capabilities and advanced project management.
Igloo - Comparison with Competitors
Unique Features of Igloo Software
Igloo Software is distinguished by its comprehensive suite of digital workplace solutions that cater to various business needs. Here are some of its unique features:- Pre-built Solutions: Igloo offers pre-built intranet solutions such as Team Rooms, Onboarding Centers, Knowledge Bases, Project Rooms, and Social Zones, which are designed to address specific business challenges without the need for extensive customization.
- Collaboration and Communication Tools: The platform includes tools like blogs, forums, tasks, file sharing, calendars, and enterprise integrations, making it a one-stop solution for team collaboration and communication.
- Ease of Use: Igloo boasts an intuitive drag-and-drop interface that makes it easy for all team members, regardless of their technical proficiency, to adapt and use the software.
- Customization and Branding: Igloo’s solutions can be designed to follow any brand standards, ensuring a consistent and strong company culture.
- Employee Engagement: The platform has a strong focus on improving the employee experience through tools like the Social Center, Recognition Center, and comprehensive onboarding experiences.
Alternatives and Competitors
Happeo
Happeo is a significant competitor that offers a platform for teams to manage knowledge and internal communications. It focuses on providing a modern intranet solution with features like content management, corporate communication, and collaboration tools. While Happeo is strong in knowledge management, it may not offer the same level of pre-built solutions as Igloo.Unily
Unily provides a digital workplace platform that includes features for internal communication, collaboration, and knowledge sharing. It is known for its user-friendly interface and strong focus on employee engagement. However, Unily might not have the same breadth of pre-built solutions that Igloo offers.Akumina
Akumina offers a personalized digital workplace experience with features such as content management, corporate communication, and productivity tools. It serves global enterprises and has a strong presence in sectors requiring robust digital workplace solutions. Akumina’s focus on personalization and enterprise search capabilities makes it a viable alternative, but it may lack the specific pre-built solutions that Igloo provides.Claromentis
Claromentis specializes in intranet software and productivity platforms, supporting internal communication, collaboration, and business process streamlining. It serves various sectors, including financial services and healthcare. While Claromentis offers a suite of applications, it might not match Igloo’s ease of use and the variety of pre-built solutions.AI-Driven Customer Service Tools Comparison
Although Igloo Software is primarily an intranet and digital workplace solution rather than an AI-driven customer service tool, it’s worth noting that some of its features, such as integration with other business applications and collaboration tools, can indirectly support customer service operations. If you are looking for AI-driven customer service tools, here are some alternatives:Forethought AI
Forethought AI is focused on automating and optimizing customer support ticketing processes. It uses machine learning to categorize and route tickets, provide automatic responses, and offer AI-driven insights.Yellow.ai
Yellow.ai offers an omnichannel AI solution that supports text and voice interactions across multiple channels. It includes features like advanced sentiment analysis and NLP capabilities, making it suitable for large enterprises with international customers.Zendesk AI
Zendesk AI is a scalable, omnichannel customer service platform with strong automation capabilities. It uses machine learning to analyze support tickets, automate responses, and optimize ticket routing. In summary, while Igloo Software excels in providing a comprehensive digital workplace solution with a focus on collaboration, communication, and employee engagement, it is not directly comparable to AI-driven customer service tools. For customer service needs, alternatives like Forethought AI, Yellow.ai, and Zendesk AI might be more suitable. Igloo - Frequently Asked Questions
Frequently Asked Questions about Igloo Software
What are the different support packages offered by Igloo Software?
Igloo Software offers several support packages to cater to various needs. These include:
- Essential Support: This package includes a maximum 1 business day response time to incident reports, unlimited incident reporting, 2 named support contacts, Customer Care access, email incident reporting, and ticket tracking.
- Advanced Support: This package includes a maximum 4 hour response time to incident reports, unlimited incident reporting, 4 named support contacts, Customer Care access, email incident reporting, ticket tracking, and after-hours on-call support.
- Bronze Support: This is a more basic package with a maximum 5 business days response time to incident reports, 5 incident reports per month, 1 named support contact, and unlimited access to Igloo University.
- Silver Support: This includes a maximum 1 business day response time to incident reports, unlimited incident reporting, 2 named support contacts, Customer Care access, and unlimited access to Igloo University.
- Gold Support: This offers a maximum 4 hour response time to incident reports, unlimited incident reporting, 4 named support contacts, Customer Care access, unlimited access to Igloo University, after-hours on-call support, and developer support.
- Platinum Support: The most comprehensive package with a maximum 1 hour response time to incident reports, unlimited incident reporting, 8 named support contacts, Customer Care access, unlimited access to Igloo University, after-hours on-call support, and a dedicated customer room.
What is the role of a Technical Account Manager (TAM) in Igloo Software?
A Technical Account Manager (TAM) at Igloo Software plays a crucial role in supporting customers. They proactively monitor open tickets, lead bi-weekly reviews, manage escalations, and act as a technical liaison to gather feedback and champion the customer’s needs and goals internally at Igloo.
How does Igloo Software support custom applications and integrations?
Igloo Software provides developer support for customers who choose to build, deploy, and maintain their own custom applications, integrations, themes, and workflow automations. This support includes access to Igloo Developer Experts who assist with using Igloo APIs and tooling.
What are the key features of Igloo Software?
Igloo Software offers a range of features including:
- Document Management: Managing and sharing documents.
- Team Collaboration: Tools for team collaboration and communication.
- Task Management: Managing tasks and workflows.
- Social Networking: Features for social interaction within the workplace.
- Customizable Workspaces: Personalized workspaces for different teams.
- Mobile Access: Access to the platform via mobile devices.
- Calendar Integration: Integrating with calendar systems.
- File Sharing: Secure file sharing capabilities.
- Search Functionality: Enhanced search to find information quickly.
- Employee Directory: A directory of all employees.
- Discussion Forums: Forums for discussions and knowledge sharing.
- Notifications And Alerts: Customizable notifications and alerts.
- Content Management: Managing and moderating content.
- Analytics And Reporting: Comprehensive analytics and reporting tools.
How does Igloo Software integrate with other business tools?
Igloo Software integrates with various business tools to streamline workflows. It allows you to create new, streamlined workflows out of digital tools that may not have worked together before, centralizing knowledge, projects, and productivity.
What is the pricing structure for Igloo Software?
Igloo Software offers different pricing plans:
- Basic Plan: $8/user/month, includes core platform features, Bronze technical support, domain mapping, native iOS and Android apps, integrated Google Analytics, and 250 GB storage.
- Standard Plan: $12/user/month, includes all features from the Basic plan plus additional productivity solutions, digital workplace analytics, single sign-on (SSO), Igloo Active Directory Sync Tool, content moderation and archiving, advanced file editing, and 1 TB storage.
Is there a free trial available for Igloo Software?
Yes, Igloo Software offers a free trial. This allows you to test the features and see if the platform meets your needs before committing to a purchase.
How does Igloo Software support remote workers?
Igloo Software helps in creating a digital destination that connects all employees, whether they work in the office or remotely. It provides a centralized environment where employees can access the information, people, and tools they need to succeed, regardless of their location.
What kind of analytics and reporting does Igloo Software offer?
Igloo Software provides comprehensive analytics and reporting tools. These tools help in tracking content campaigns, policy acknowledgements, and understanding trends in the digital workplace. The analytics suite is also useful for admins to manage and improve organizational performance and engagement.
Can Igloo Software be customized to fit specific business needs?
Yes, Igloo Software can be customized to fit specific business needs. It allows for the creation of custom applications, integrations, themes, and workflow automations. Additionally, the platform offers customizable workspaces and branding options to align with your company’s identity.
Igloo - Conclusion and Recommendation
Final Assessment of Igloo Software
Igloo Software stands out as a comprehensive and user-friendly digital workplace solution, particularly in the areas of customer service, collaboration, and employee engagement.Customer Service and Support
One of the most compelling aspects of Igloo Software is its exceptional customer service. The company offers multiple support packages, each with varying levels of response times, incident reporting, and named support contacts. For instance, the Advanced and Gold support packages provide a maximum response time of 4 hours, unlimited incident reporting, and dedicated customer rooms.Igloo’s support team is highly responsive and proactive, with Technical Account Managers who monitor open tickets, lead bi-weekly reviews, and manage escalations. The company also provides extensive resources, including a Knowledge Base, Community Forums, and a Developers Center, ensuring that users have all the tools and support they need to succeed.
Collaboration and Communication
Igloo excels in facilitating collaboration and communication among team members. The platform offers pre-built solutions such as the Team Room, which includes features like discussion forums, file sharing, real-time messaging, and project updates. This allows teams to collaborate seamlessly, regardless of their geographic locations.The platform also integrates with popular business applications like Microsoft Office 365, G Suite, and Salesforce, enabling users to access and collaborate on documents, calendars, and other essential tools from a single interface. This integration capability streamlines workflows and enhances productivity.