Inbenta - Detailed Review
Customer Service Tools
Inbenta - Product Overview
Inbenta Overview
Inbenta is a pioneering company in the AI-driven customer service tools category, specializing in providing advanced conversational AI solutions. Here’s a brief overview of what Inbenta offers:Primary Function
Inbenta’s primary function is to improve customer engagement and service efficiency through its AI-powered platform. The company’s solutions are designed to unify knowledge, simplify workflows, and satisfy users with personalized experiences. This is achieved by automating customer interactions, providing accurate and relevant information, and enhancing the overall customer service experience.Target Audience
Inbenta’s target audience includes a diverse range of businesses across various industries such as e-commerce, customer service, banking, insurance, and more. The company caters to small startups, medium-sized businesses, and large enterprises, both locally and globally. These businesses are typically technologically savvy and prioritize excellent customer service, seeking innovative ways to streamline their operations and enhance customer interactions.Key Features
Inbenta’s platform is rich in features that make it a comprehensive solution for customer service needs:Core Features
- Knowledge Base: An AI-enabled knowledge base that saves time and serves customers the information they need.
- Search: A predictive, intent-based search experience that drives self-service and customer satisfaction.
- Chat: Automated conversations with a human-like touch and high accuracy.
- Assist: Equips human agents with multi-touch digital workflows, real-time escalation, voice, video, and more.
- Learn: Product videos and click-through tutorials that guide customers to answer questions autonomously.
Advanced Capabilities
- Voice: Human-like phone interactions for users seeking a spoken conversational experience.
- Analytics & Insights: Extract insights to cut costs, boost satisfaction, and unlock growth opportunities.
- Live Translation: Conversations in the user’s language, delivering a personalized and localized experience.
- Workflow Automation: Streamline processes, reduce tasks, and boost efficiency across operations.
- Composite AI: Combines Conversational AI’s structure with Generative AI’s creativity for dynamic, precise interactions.
- Omnichannel UX: Ensures seamless interactions across various touchpoints, meeting users where they are.
Use Cases
Inbenta’s solutions are flexible and can be deployed to increase customer satisfaction, boost employee productivity, and capture more revenue. Key use cases include improving HR and onboarding systems, IT and helpdesk support, reducing waiting times, and providing self-service features.Conclusion
In summary, Inbenta offers a unified, AI-driven platform that enhances customer service by providing accurate, personalized, and efficient interactions across multiple channels. Its solutions are highly customizable and cater to a wide range of industries and business sizes, making it a versatile tool for improving customer engagement and operational efficiency. Inbenta - User Interface and Experience
User Interface of Inbenta’s AI-Driven Customer Service Tools
The user interface of Inbenta’s AI-driven customer service tools is crafted to be intuitive, user-friendly, and highly engaging, focusing on delivering a seamless and personalized experience for both customers and support agents.
User Interface Elements
- Chat Interface: The chat interface is a key component, allowing users to engage in natural language conversations. It features a clean and simple design with clear typography and spacing, making it easy for users to read and interact with the chat window. The chat window is draggable, allowing users to move it around the screen for convenience.
- Search Functionality: The search feature provides exceptionally precise results, guiding customers quickly to their desired information. This predictive, intent-based search enhances self-service and customer satisfaction.
- Knowledge Base: Inbenta’s knowledge base is AI-enabled, ensuring that customers receive accurate and relevant information. This is integrated seamlessly into the chat and search functions, providing a cohesive user experience.
- Assist and Learn Tools: The “Assist” tool equips human agents with multi-touch digital workflows, real-time escalation, and voice and video capabilities. The “Learn” tool offers interactive demos and click-through tutorials, helping customers answer questions autonomously.
Ease of Use
- Intuitive Design: The interface is designed with ease of use in mind. For example, the new Agent Chat feature includes an enhanced agent interface with a more user-friendly design, easy navigation, and streamlined workflows. This makes it easier for agents to onboard quickly and manage live chats efficiently.
- Accessibility: The platform is accessible in over 100 native languages and includes live translation capabilities, ensuring that users can interact in their preferred language. Additionally, the interface is accessibility-friendly, catering to a broad range of users.
Overall User Experience
- Personalized Interactions: Inbenta’s platform delivers human-like conversations that adapt to individual preferences and behaviors. This personal touch enhances customer satisfaction and loyalty. For instance, the chat feature can initiate video or voice calls, providing a more personalized and effective way to resolve customer issues.
- Omnichannel Experience: The platform ensures seamless interactions across all customer touchpoints, including chat, voice, video, and live agent escalation. This unified experience builds trust and loyalty by providing consistent and personalized interactions.
- Analytics and Insights: Inbenta’s analytics capabilities help extract insights to cut costs, boost satisfaction, and unlock growth opportunities. This data-driven approach ensures that the user experience is continuously improved based on real-time feedback and performance metrics.
In summary, Inbenta’s user interface is designed to be user-friendly, intuitive, and highly engaging, with a strong focus on delivering accurate and personalized interactions across various channels. This approach enhances both customer satisfaction and operational efficiency.
Inbenta - Key Features and Functionality
Inbenta’s Customer Service Tools
Inbenta’s customer service tools, powered by AI, offer a range of features that significantly enhance customer engagement and efficiency. Here are the main features and how they work:
Intelligent Chatbots
Inbenta’s chatbots use natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries in real-time. These chatbots can engage in human-like conversations, providing accurate and relevant responses to customer inquiries. This automation reduces the workload on customer service agents, allowing them to focus on more complex issues.
Advanced Search Capabilities
The platform includes a predictive, intent-based search feature that helps customers find information quickly and easily. This search functionality is integrated with the company’s knowledge base and FAQs, ensuring that customers get the most relevant results for their queries. This enhances self-service and customer satisfaction by providing instant answers.
Virtual Assistants
Inbenta’s virtual assistants offer personalized recommendations and assistance to customers. These assistants can guide customers through the buying process, provide product information, and help with other inquiries in a personalized manner. This personalization increases customer satisfaction and can improve conversion rates.
Omnichannel Support
Inbenta supports interactions across various communication channels, including websites, mobile apps, messaging platforms, voice, and video. This ensures seamless interactions across all customer touchpoints, providing a unified and consistent experience. Customers can engage with the business through their preferred method, enhancing their overall experience.
Knowledge Base and Content Management
Inbenta’s AI-enabled knowledge base helps businesses organize and distribute information efficiently. The platform allows for the integration of Generative AI (GenAI) to develop and update content quickly, reducing the time and effort needed to research and organize information. This integration also helps in maintaining content accuracy and compliance.
Generative AI Integration
Inbenta has integrated GenAI into its platform, allowing businesses to generate original, high-quality content and enhance customer engagement. This integration leverages Large Language Models (LLMs) like the GPT series to fill gaps in the knowledge base and provide human-like text responses. It also helps in bridging language barriers by providing support in multiple languages without the need for complete knowledge bases for each language.
Workflow Automation
The platform includes workflow automation features that streamline processes, reduce tasks, and boost efficiency across operations. This automation helps in reducing wait times and improving customer satisfaction by ensuring that customer inquiries are handled promptly and efficiently.
Analytics and Insights
Inbenta provides analytics and insights tools that help businesses extract valuable data to cut costs, boost satisfaction, and unlock growth opportunities. These insights enable companies to make informed decisions and optimize their customer service strategies.
Live Translation and Multilingual Support
Inbenta offers live translation capabilities, allowing businesses to provide support in the customer’s preferred language. This feature ensures a personalized and localized experience, enhancing customer satisfaction and engagement across different regions.
Composite AI
Inbenta’s Composite AI combines the strengths of Conversational AI with the creativity of GenAI, producing more powerful, accurate, and flexible AI solutions. This combination ensures dynamic and precise interactions, enhancing the overall customer experience.
Customization and Consultation Services
Inbenta provides customization services to align the AI solution with the client’s branding, tone, and style. Additionally, they offer consultation services, including training sessions, performance reviews, and strategic advice, to help clients maximize the benefits of their AI investment.
These features collectively enable businesses to automate repetitive tasks, provide instant and accurate support to customers, and gather valuable insights from customer interactions, ultimately leading to improved customer satisfaction and operational efficiency.
Inbenta - Performance and Accuracy
Evaluating the Performance and Accuracy of Inbenta’s AI-Driven Customer Service Tools
Evaluating the performance and accuracy of Inbenta’s AI-driven customer service tools involves several key aspects, which are well-documented across their resources.
Performance Metrics
Inbenta’s platform is measured against a variety of performance metrics that indicate its effectiveness:
- Self-Service Rate: Inbenta’s tools have been shown to significantly increase self-service rates, with a leading LATAM airline deflecting over 10 million customer queries annually through their platform.
- Customer Satisfaction: A high satisfaction rate is reported, with 90% of customers rating the service as very good or excellent.
- Response Accuracy: The platform provides automated conversations with “human-like touch and superhuman accuracy,” indicating a high level of accuracy in responding to customer queries.
- Efficiency and Wait Times: Inbenta’s tools reduce wait times and improve efficiency by automating simple customer queries, allowing human agents to focus on more complex issues.
Key Performance Indicators (KPIs)
To evaluate the performance of their AI chatbot, Inbenta suggests monitoring several KPIs, including:
- Performance Rate: The number of correct answers provided by the bot divided by the number of active sessions.
- Usage Rate Per Login: The volume of active user sessions on the chatbot.
- Bounce Rate: The volume of sessions where the chatbot was opened but not used.
- Satisfaction Rate: The average grade given by users when evaluating the chatbot’s answers.
- Goal Completion Rate: The rate of users who complete specific actions through the chatbot, such as filling out a form or completing a purchase.
Accuracy and Personalization
Inbenta’s platform leverages Generative AI (GenAI) to enhance accuracy and personalization:
- Personalized Responses: GenAI analyzes customers’ previous interactions, preferences, and behaviors to create highly personalized responses.
- Content Generation: GenAI can generate content, such as recommendations or customization options, based on customer data.
- Intent-Based Search: The predictive, intent-based search experience helps customers find answers effortlessly, ensuring they get relevant information quickly.
Areas for Improvement and Limitations
While Inbenta’s platform is highly effective, there are some areas to consider for improvement:
- Data Quality: The performance of GenAI depends on the quality and accuracy of the data used to train the models. Ensuring high-quality data is crucial for optimal performance.
- Ethics, Security, and Privacy: As with any AI solution, there are ethical, security, and privacy considerations that need to be addressed, such as ensuring the data used is secure and compliant with privacy regulations.
- Continuous Improvement: Regular monitoring and cross-analysis of various metrics are necessary to continuously improve the chatbot’s performance and address any emerging issues.
Integration and Workflow Automation
Inbenta’s platform is designed to integrate seamlessly with various channels and workflows:
- Omnichannel Support: The platform ensures consistent interactions across all customer touchpoints, including chat, voice, video, and live agent escalation.
- Workflow Automation: Inbenta streamlines processes and reduces tasks through workflow automation, enhancing overall efficiency across operations.
Conclusion
In summary, Inbenta’s AI-driven customer service tools demonstrate strong performance and accuracy, with a focus on personalization, efficiency, and continuous improvement. However, it is important to maintain high data quality and address ethical and security considerations to ensure optimal performance.
Inbenta - Pricing and Plans
Pricing Model
Inbenta uses a scalable pricing model that is based on the number of sessions or searches that occur on the user’s support site. This means the cost is directly tied to the volume of user interactions.Setup Fees
There is a required setup fee for implementing Inbenta’s solutions. However, specific details about the amount of this fee are not provided in the available sources.No Free or Freemium Versions
Inbenta does not offer free or freemium versions of their products. They do, however, provide free trials with certain partner integrations, such as Zendesk and Salesforce Desk.com.Features Across Plans
While the exact tiers and their corresponding features are not detailed, here are some of the key features that Inbenta offers across their plans:AI-enabled Knowledge Base
Saves time and serves customers the information they need.Predictive, Intent-Based Search
Drives self-service and customer satisfaction.Automated Conversations
Human-like touch and superhuman accuracy through chat, voice, and video.Multi-touch Digital Workflows
Equips human agents with real-time escalation and other tools.Product Videos and Tutorials
Guides customers to answer questions autonomously.Workflow Automation
Streamlines processes and reduces tasks across operations.Live Translation
Converse in the user’s language for a personalized experience.Analytics & Insights
Extracts insights to cut costs, boost satisfaction, and unlock growth opportunities. For precise pricing details, it is recommended to contact Inbenta directly or request pricing information through their partner integrations. Inbenta - Integration and Compatibility
Inbenta’s AI-Driven Customer Service Platform
Inbenta’s AI-driven customer service platform is designed to integrate seamlessly with various tools and platforms, ensuring a cohesive and efficient customer experience.
Integrations with Other Tools
Inbenta allows for integrations with a wide range of tools and systems, including HR and onboarding systems, IT and helpdesk support, and other existing tool stacks within an organization. This integration enables companies to streamline processes, reduce tasks, and boost efficiency across different operations.
Generative AI Integration
One of the key features of Inbenta is its ability to integrate Generative AI (GenAI) from leading platforms like Open AI and Google. This integration enables companies to develop and organize content quickly, with minimal effort, and with the option for human oversight to ensure compliance and accuracy. GenAI can be seamlessly added into Inbenta’s customer experience workflows, including chat, search, knowledge management, and other customer experience tools.
Cross-Platform Compatibility
Inbenta ensures seamless interactions across various touchpoints, providing an omnichannel user experience. This means that customers can engage with the platform through multiple channels such as chat, voice, video, and more, without any disruption. The platform supports over 100 native languages and live translations, making it accessible and user-friendly across different regions and languages.
Device Compatibility
Inbenta’s platform is designed to be accessible on multiple devices, ensuring that customers can interact with the system from wherever they are. The platform supports automated conversations, predictive search, and AI-enabled knowledge bases, all of which can be accessed through various devices, including desktops, mobile devices, and other digital interfaces.
Workflow Automation and Analytics
In addition to its integration capabilities, Inbenta offers workflow automation, which streamlines processes and reduces tasks, and advanced analytics and insights. These features help companies to cut costs, boost satisfaction, and unlock growth opportunities by providing detailed insights into customer interactions and preferences.
Human Oversight and Compliance
Inbenta emphasizes the importance of human oversight and compliance, especially when integrating Generative AI. The platform allows companies to control how, where, and when GenAI is used, ensuring that the generated content aligns with the organization’s guidelines and regulations. This approach helps mitigate risks related to privacy, security, intellectual property, and accuracy.
Conclusion
Overall, Inbenta’s platform is highly adaptable and compatible with a variety of tools, platforms, and devices, making it a versatile solution for enhancing customer experience and operational efficiency.
Inbenta - Customer Support and Resources
Inbenta Customer Support Overview
Inbenta offers a comprehensive suite of customer support options and additional resources, all driven by advanced AI technology, to ensure engaging and accurate interactions.AI-Enabled Chatbots
Inbenta’s platform includes automated conversations through chatbots that can process natural human language and respond quickly and accurately. These chatbots can handle a large volume of support requests 24/7, reducing support costs and shortening resolution times. They are capable of processing queries in over 100 native languages and providing live translations, ensuring a personalized and localized experience.Knowledge Base and Search
The platform features an AI-enabled knowledge base that organizes and provides easy access to the information customers need. This is complemented by a predictive, intent-based search experience that drives self-service and customer satisfaction. This ensures that customers can find answers quickly and efficiently.Live Agent Escalation and Assist
For issues that require human intervention, Inbenta’s Assist tool equips human agents with multi-touch digital workflows, real-time escalation, voice, and video capabilities. This integration with Agent Chat and support ticketing systems allows agents to answer customer questions faster and more accurately, reducing the need for email responses and enhancing the overall customer experience.Product Tutorials and Guides
Inbenta provides product videos and click-through tutorials that guide customers to answer questions autonomously. These interactive step-by-step guides help customers resolve issues on their own, reducing the need for support calls and improving customer satisfaction.Analytics and Insights
The platform includes advanced analytics and insights tools that help extract valuable data to cut costs, boost satisfaction, and unlock growth opportunities. This data can be used to personalize customer interactions, detect customer sentiment, and adapt support strategies accordingly.Workflow Automation
Inbenta’s workflow automation capabilities streamline internal processes, reduce routine tasks, and boost operational efficiency. This allows teams to focus on strategic initiatives and personalized customer care, leading to improved employee satisfaction and productivity.Composite AI
Inbenta’s Composite AI combines the structure of Conversational AI with the creativity of Generative AI, producing more powerful, accurate, and flexible AI solutions. This ensures dynamic and precise interactions that meet the evolving needs of customers.Omnichannel Experience
The platform ensures seamless interactions across various touchpoints, meeting customers where they are. Whether through chat, voice, video, or other channels, Inbenta’s AI-driven tools provide a consistent and engaging customer experience.Conclusion
By leveraging these tools and resources, Inbenta helps businesses transform their customer service operations, reduce support costs, and significantly improve customer satisfaction and employee productivity. Inbenta - Pros and Cons
Advantages of Inbenta in Customer Service
Inbenta’s AI-driven customer service platform offers several significant advantages:Efficiency and Speed
Inbenta’s platform, powered by natural language processing (NLP) and Conversational AI, enables fast and accurate responses to customer queries. This reduces wait times and improves overall customer satisfaction by handling high volumes of inquiries seamlessly.Automation of Common Queries
The platform automates the most common customer questions and requests, such as password resets, account changes, and package tracking. This frees up human agents to focus on more complex and nuanced issues, enhancing their productivity and the quality of service they provide.Personalized Support
Inbenta’s AI tools can engage customers in human-like, personalized conversations across multiple languages and channels. This includes chat, search, and ticketing systems, ensuring consistent and unified interactions that build trust and loyalty.Cost Savings
By automating repetitive tasks and reducing the need for extensive staffing, Inbenta helps businesses achieve significant cost savings. This is particularly beneficial as it allows resources to be allocated more efficiently.Improved Customer Insights
The platform can analyze large amounts of data to provide valuable insights into customer behavior, preferences, and pain points. This enables businesses to make data-driven decisions and improve the overall customer experience.Integration and Scalability
Inbenta’s solutions integrate easily with existing systems such as ERPs, CRMs, IVRs, and other solutions, making it scalable and adaptable to various business needs.Disadvantages of Inbenta in Customer Service
While Inbenta offers many benefits, there are also some potential drawbacks to consider:Lack of Human Touch
One of the main limitations is the lack of human empathy and emotional connection that AI systems can provide. While Inbenta’s AI is sophisticated, it may struggle to address sensitive or complex situations that require a human touch.High Implementation Costs
The initial investment required to develop, implement, and maintain Inbenta’s AI technologies can be high. This includes ongoing expenses for updates, maintenance, and training, which may be a barrier for smaller businesses.Privacy Concerns
Handling and securing customer data is a critical concern. Inbenta’s AI systems must adhere to data privacy regulations to protect sensitive customer information, which can be a significant responsibility.Limited Problem-Solving Abilities
While Inbenta’s AI excels at handling routine inquiries, it may struggle with complex and unique problems. In scenarios requiring intricate problem-solving and nuanced understanding, human agents are often better equipped to provide effective solutions. By considering these advantages and disadvantages, businesses can make informed decisions about whether Inbenta’s AI-driven customer service tools are the right fit for their needs. Inbenta - Comparison with Competitors
When Evaluating Inbenta
When evaluating Inbenta in the context of AI-driven customer service tools, it is essential to consider its unique features and how it stacks up against its competitors.
Unique Features of Inbenta
- Composite AI: Inbenta combines the structure of Conversational AI with the creativity of Generative AI, creating dynamic and precise interactions. This hybrid approach enhances the accuracy and flexibility of its AI solutions.
- Omnichannel UX: Inbenta ensures seamless interactions across various touchpoints, including chat, voice, video, and more. This omnichannel approach allows customers to engage through their preferred method.
- Predictive Search: Inbenta offers a predictive, intent-based search experience that drives self-service and customer satisfaction. This feature guides customers effortlessly to their goals.
- Live Translation: Inbenta provides live translation capabilities, enabling conversations in the user’s language and delivering a personalized and localized experience.
- Workflow Automation: The platform streamlines processes, reduces tasks, and boosts efficiency across operations through automated workflows.
Competitors and Alternatives
Ada Support
- Ada Support is one of Inbenta’s top competitors, holding a significant market share of 29.03% in the customer self-service category. Ada Support is known for its automated customer support solutions and is often compared to Inbenta for its ability to handle high volumes of inquiries.
- Key Difference: Ada Support may not offer the same level of composite AI or live translation capabilities as Inbenta.
Helpjuice
- Helpjuice is another major competitor with a market share of 17.64%. It focuses on knowledge base and self-service solutions, helping customers find answers quickly.
- Key Difference: Helpjuice is more specialized in knowledge base management, whereas Inbenta offers a broader range of features including chat, voice, and video interactions.
Support Hero
- Support Hero, with a market share of 9.82%, provides AI-powered support tools that help in automating customer support. It is known for its ease of use and integration with various platforms.
- Key Difference: Support Hero might not have the advanced analytics and insights or the composite AI capabilities that Inbenta offers.
IBM Watson, Google Dialogflow, and Microsoft Azure Bot Service
- These platforms are also significant competitors in the conversational AI space. IBM Watson offers cognitive computing solutions, Google Dialogflow integrates with various messaging channels, and Microsoft Azure Bot Service provides cloud-based bot development and management.
- Key Differences:
- IBM Watson: While Watson is a powerful AI platform, it may require more customization and integration compared to Inbenta’s more unified and user-friendly approach.
- Google Dialogflow: Dialogflow excels in integrating with multiple channels but might lack the advanced workflow automation and live translation features of Inbenta.
- Microsoft Azure Bot Service: Azure Bot Service is strong in building and managing bots but may not offer the same level of omnichannel UX and composite AI as Inbenta.
Conclusion
Inbenta stands out with its composite AI, omnichannel capabilities, and advanced workflow automation. While competitors like Ada Support, Helpjuice, and Support Hero offer strong solutions in specific areas, Inbenta’s comprehensive platform makes it a versatile choice for businesses seeking to automate and enhance their customer service across multiple channels. If you need a solution with a broad range of features, including advanced AI, live translation, and seamless omnichannel interactions, Inbenta is a strong contender. However, if your needs are more specialized, such as a robust knowledge base or simple chatbot integration, other competitors might be more suitable.
Inbenta - Frequently Asked Questions
Frequently Asked Questions about Inbenta’s Customer Service Tools
Q: What is Inbenta and what does it specialize in?
Inbenta is a global leader in artificial intelligence and customer engagement technology. The company specializes in providing Conversational AI solutions that help businesses automate customer service, marketing, sales, and internal operations. Founded in 2005, Inbenta has been at the forefront of optimizing customer experience using AI.
Q: What are the key features of Inbenta’s Conversational AI platform?
Inbenta’s Conversational AI platform includes several key features such as Chat, Search, Knowledge, Assist, and Learn. These tools enable businesses to provide accurate and human-like conversations, offer precise search results, and engage customers with interactive demos. The platform also allows for seamless escalation to live chat for complex queries and integrates multiple communication channels for a unified customer experience.
Q: How does Inbenta’s AI handle customer inquiries?
Inbenta’s AI uses Natural Language Processing (NLP) and a proprietary Lexicon to understand the true intent and meaning behind user queries. This allows the AI to respond accurately to customer inquiries, even when the queries are misspelled or fragmented. The AI can generate human-like text responses and provide support in multiple languages without needing complete knowledge bases for each language.
Q: What is the new Agent Chat feature introduced by Inbenta?
Inbenta recently launched a new Agent Chat as part of its Benti live agent support tool. This feature includes an enhanced agent interface with a more user-friendly design, easy navigation and onboarding, streamlined workflows, and the ability to initiate seamless video and voice communications. These upgrades aim to improve efficiency and customer satisfaction.
Q: How does Inbenta integrate Generative AI into its platform?
Inbenta has integrated Generative AI (GenAI) into its Conversational AI platform, allowing businesses to generate original, high-quality content. This integration leverages Large Language Models (LLMs) like the GPT series to fill gaps in the knowledge base and provide human-like text responses. It also helps in bridging language barriers and maintaining governance and compliance standards.
Q: What benefits does Inbenta’s AI-driven FAQ software offer?
Inbenta’s AI-driven FAQ software enhances customer experience by allowing customers to solve their problems quickly and independently. It achieves an industry-leading self-service rate of over 90% by responding to queries with high accuracy, even when the queries are misspelled or fragmented. This leads to increased customer satisfaction, trust, and potentially more sales and brand advocacy.
Q: How does Inbenta ensure safety and compliance in its AI solutions?
Inbenta prioritizes safety and compliance as key measures of its success. The company uses NLP and a proprietary Lexicon to ensure that the generated content aligns with the organization’s guidelines and regulations. Inbenta also adheres to anti-corruption laws and maintains a zero-tolerance policy on corruption in all its forms.
Q: What kind of support does Inbenta offer across different channels?
Inbenta provides support across all customer touchpoints by integrating multiple communication channels. This includes chat, search, and live chat functionalities, ensuring seamless and consistent interactions. The platform also supports video and voice communications, making it easier for agents to resolve customer issues effectively.
Q: How many companies and languages does Inbenta support?
Inbenta’s solutions are used by over 1,000 companies globally, and the platform supports more than 90 languages. This widespread adoption and multilingual support help businesses engage with their customers more effectively on a global scale.