Quriobot - Detailed Review

Customer Service Tools

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Quriobot - Detailed Review Contents
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    Quriobot - Product Overview



    Quriobot Overview

    Quriobot is an AI-driven chatbot platform that revolutionizes customer service and interaction by replacing traditional online web forms with engaging and interactive conversations.

    Primary Function

    Quriobot’s primary function is to create and manage smart chatbots that can simulate natural conversations with customers. These chatbots are capable of handling various tasks such as lead generation, customer support, and feedback collection, ensuring that customers receive assistance 24/7.

    Target Audience

    The target audience for Quriobot includes businesses and organizations looking to enhance their customer service, improve conversion rates, and streamline customer interactions. This is particularly beneficial for companies seeking to automate routine customer support tasks and improve their online customer experience.

    Key Features



    Conversational Design

    Quriobot allows you to create structured conversations using different step types, such as IBAN, Location, and External Chat, to gather vital information from customers and provide relevant responses.

    Multichannel Support

    The platform enables customers to continue their conversations on various channels like WhatsApp, Slack, Facebook Messenger, or Skype, ensuring flexibility and convenience.

    Conditional Rules and Smart Jumps

    You can apply conditional rules and smart jumps between questions based on customer answers, ensuring the conversation remains relevant and logical.

    Language and Branding

    Quriobot supports multiple languages and allows you to customize the chatbot’s appearance, tone of voice, and avatars to fit your brand’s identity.

    Integration and Reporting

    The platform integrates with other services like OpenAI and provides detailed reporting features to track interactions, device usage, and common answers. It also supports integration with tools like Google Tag Manager and LiveAgent.

    Knowledge Base and Customer Support Platform

    Quriobot includes a knowledge base platform for managing articles and a customer support platform to manage all customer conversations in one place, allowing for efficient use of canned responses and email management.

    User Roles and Permissions

    For agencies, Quriobot offers different user roles such as Administrators, Editors, Agents, and Read-only users, each with specific levels of control and access. By leveraging these features, Quriobot helps businesses increase conversion rates by up to 28% and lead retrieval rates by up to 21%, all while optimizing the online customer experience.

    Quriobot - User Interface and Experience



    User Interface Overview

    The user interface of Quriobot is designed to be intuitive and flexible, catering to a wide range of users, from beginners to those with more advanced needs in the customer service and AI-driven chatbot category.

    Ease of Use

    While Quriobot offers a plethora of features, it can take some time to get familiar with all the functionalities, especially for those who have never designed chatbots before. The platform provides a drag-and-drop designer that simplifies the process of creating conversations. Users can start from scratch or use pre-built templates, which helps in streamlining the setup process.

    Key Interface Features

    • Drag-and-Drop Designer: This feature allows users to create conversations by dragging and dropping different step types into a flowchart. This visual approach makes it easier to design and manage the conversation flow.
    • Preview Feature: Quriobot includes a preview option that lets users see how their chatbot will look and behave at every step of the creation process. This is particularly useful for tracking progress and making adjustments in real-time.
    • Multi-Language Support: The platform supports over 70 languages, along with dynamic translation using Google Translate, making it suitable for companies with international audiences.
    • Customization: Users can customize various elements of the chatbot, including color schemes, avatars, and tone of voice, to align with their brand’s guidelines. This ensures the chatbot integrates seamlessly with the company’s website.


    User Experience

    The overall user experience with Quriobot can be somewhat mixed. On the positive side, the platform offers a range of features that make it versatile, such as the ability to integrate with other channels like Facebook Messenger, WhatsApp, and Slack. It also provides advanced conditions and logical jumps to ensure relevant conversations with customers.

    Challenges

    However, some users may find the initial setup and learning curve challenging. Issues such as problematic sign-up processes, occasional system outages, and the lack of an autosave feature can be frustrating. Despite these, the platform is generally capable of meeting basic needs and can be effective for creating simple to moderately complex chatbots.

    Additional Tools

    Quriobot also includes a customer support platform that allows managing all customer conversations in one place, assigning conversations to team members, and using canned responses. Additionally, it has a knowledge base platform integrated with the bot to provide automated responses and quick access to frequently asked questions.

    Conclusion

    In summary, while Quriobot’s user interface is generally user-friendly with its drag-and-drop designer and preview features, it may require some time to fully grasp all its functionalities. The platform offers significant customization and integration options, but it also has some areas that need improvement to enhance the overall user experience.

    Quriobot Website

    Quriobot - Key Features and Functionality



    Quriobot Overview

    Quriobot is a comprehensive chatbot platform that offers a range of features and functionalities, particularly in the customer service and lead generation sectors. Here are the main features and how they work:



    Customizable Chatbot Design

    Quriobot allows you to build chatbots using a drag-and-drop designer, making it easy to create conversations that match your brand’s tone of voice. You can start from scratch or use available templates to suit your needs. This flexibility ensures that the chatbot aligns with your brand’s identity and communication style.



    Advanced Conversation Logic

    The platform offers various step types to ask the right questions and get the right answers. For example, the IBAN step type checks for valid IBAN numbers, and the Location step type uses Google Maps API for easy location entry. You can also implement conditional rules and smart jumps between questions based on customer answers, ensuring a relevant and engaging conversation.



    Multilingual Support

    Quriobot supports over 70 languages, along with dynamic translation using Google Translate. This feature is particularly useful for companies with international audiences, allowing the chatbot to communicate with customers in their native language.



    Integration with Other Channels

    Quriobot can be integrated with various channels such as your website, Facebook Messenger, Slack, WhatsApp, and more. This allows customers to continue their conversation on their preferred platform, enhancing engagement and reducing support efforts.



    AI and Automation

    Quriobot integrates with OpenAI and other AI services to handle complex use cases where the bot flow cannot be easily structured. The AI can learn from your website content and customer interactions to provide more accurate and personalized responses. This automation helps in reducing the workload on human agents and improves the overall customer experience.



    Reporting and Analytics

    The platform provides detailed reporting features that track interactions, device usage, and common answers. This data helps in optimizing the chatbot’s performance and improving customer engagement. You can also send Quriobot actions to Google Analytics and Google Tag Manager for further analysis.



    Customer Support Platform

    Quriobot includes a customer support platform that allows you to manage all customer conversations in one place. You can assign conversations to team members, use canned responses, and manage emails directly from the platform. This ensures that customer queries are handled efficiently and promptly.



    Knowledge Base Integration

    The knowledge base platform within Quriobot enables you to create and manage articles that answer frequently asked questions. This knowledge base can be integrated with the chatbot to provide automated responses and can also be used by the customer support team to provide quick and accurate answers.



    Ticket Creation and Support

    Quriobot can create tickets in systems like Freshdesk if the chatbot cannot address a customer’s request. This integration ensures that customer issues are escalated to human agents efficiently, reducing support time and improving customer satisfaction.



    Branding and Customization

    You can customize the chatbot to fit your brand seamlessly by using your own domain, email addresses, color schemes, and avatars. This ensures that the chatbot aligns perfectly with your brand’s look and feel.



    Agencies and Client Management

    For agencies, Quriobot offers a ‘per organization’ pricing model, allowing you to manage multiple clients efficiently. Agencies can build and manage chatbots for their clients, providing full control over data, behavior, and integrations with existing systems.



    Conclusion

    In summary, Quriobot’s features are designed to enhance customer engagement, automate routine tasks, and provide a seamless customer service experience through its customizable, multilingual, and AI-driven capabilities.

    Quriobot - Performance and Accuracy



    Evaluating the Performance and Accuracy of Quriobot



    Performance

    Quriobot is praised for its availability and automated capabilities, operating 24/7 to ensure that customers do not have to wait for support.

    • The chatbot can handle various tasks such as lead generation, customer support, and feedback collection, making it a versatile tool.
    • It integrates well with other services, including LiveAgent, allowing for seamless transitions between chatbot and live chat support.

    However, there are some performance issues to consider:

    • Users have reported occasional system outages and bugs, which can disrupt the chatbot’s functionality.
    • The setup and implementation process can be time-consuming and may require significant effort, especially for more complex bots.


    Accuracy

    Accuracy is a critical metric for any chatbot, and Quriobot has some positive aspects:

    • The chatbot can provide smart answers and effectively communicate with customers, helping to increase conversion rates by up to 28% and lead retrieval rates by up to 21%.
    • The use of dynamic translation from Google Translate allows Quriobot to support over 70 languages, which is beneficial for companies with international audiences.

    Despite these strengths, there are some limitations:

    • The chatbot’s accuracy can be affected by the complexity of the bot’s design. For simpler bots, Quriobot works well, but more complex bots can be challenging to manage and may lead to errors.
    • There is no specific data available on the chatbot’s response time or completion rate, which are crucial metrics for evaluating performance.


    Areas for Improvement

    1. User-Friendly Interface:

      While Quriobot offers a preview feature that allows users to track their progress, the overall interface can be confusing, especially for those without prior experience in designing chatbots.

    2. System Stability:

      The occasional system outages and bugs need to be addressed to ensure consistent performance.

    3. Complex Bot Management:

      For more complex bots, the hierarchical step-by-step interface can become cumbersome. A flow chart-like interface, as seen in other bot builders, might be more intuitive for managing intricate bot flows.

    4. Autosave Feature:

      The lack of an autosave feature can lead to frustration if users lose their work during the setup process.

    In summary, Quriobot is a capable chatbot solution that can effectively automate customer support and lead generation. However, it requires some time to get familiar with its features, and there are areas such as system stability, user interface, and complex bot management that need improvement.

    Quriobot Website

    Quriobot - Pricing and Plans



    Quriobot Pricing Plans

    Quriobot offers a range of pricing plans to cater to different needs and user groups, each with a variety of features. Here’s a detailed outline of their pricing structure:



    Free Plan

    • Cost: €0.00 per month
    • Features:
      • 500 chats/month
      • Email support
      • Unlimited organization members
      • All Step types (including multiple choice, text-input, Slider, Location, and External chat linking)
      • Custom look and feel per bot
      • Integration with Facebook, Facebook comment trigger, WhatsApp (Twilio and 360Dialog), LINE, MessageBird, Telegram, Viber, and live chat
      • OpenAI integration
      • Azure Cognitive Services Speech integration
      • Google Business Messages channel


    Business Plan

    • Cost: Varies based on the number of chats per month
      • €19.95/month for 1000 chats
      • €28/month for 2500 chats
      • €51/month for 5000 chats
      • €88/month for 10,000 chats
      • €148/month for unlimited chats
    • Features:
      • All features from the Free plan
      • Remove Quriobot branding
      • Custom domain for the landing page
      • Generalized domain
      • Full-featured knowledge base for you and your clients
      • Additional features like conditional jump logic, startup and behavior rules, and custom scripting (JS, CSS, and HTML)


    Agency Plan

    • Cost: €99/month (or as specified in custom agreements)
    • Features:
      • All features from the Business plan
      • Unlimited chats/month
      • Sub-organization discount
      • Custom deployment domain
      • This plan is specifically for agencies that implement bots for their clients


    Enterprise Plan

    • Cost: €899/month (or as specified in custom agreements)
    • Features:
      • All features from the Agency plan
      • Custom API integrations
      • Custom reporting
      • Custom-made bots by Quriobot developers
      • Premium support (phone, email, and chat)
      • This plan is ideal for large enterprises with extensive integration and customization needs

    Each plan is designed to accommodate different user needs, from small businesses to large enterprises, and includes a range of features to enhance customer engagement and data collection.

    Quriobot - Integration and Compatibility



    Integration and Compatibility of Quriobot

    Quriobot, an AI-driven chatbot platform, offers seamless integration with a variety of tools and services, ensuring compatibility across different platforms and devices. Here are some key points on its integration and compatibility:



    Integration with Zapier

    Quriobot can be easily integrated with Zapier, a popular automation tool. This integration allows you to connect Quriobot with numerous other services such as Google Spreadsheets, newsletter signups, SMS texting services, and CRM systems. To set this up, you create a webhook in Zapier and use the provided webhook URL in Quriobot’s Control Room. This enables you to pass data from Quriobot to Zapier and configure follow-up actions based on that data.



    Integration with LiveAgent

    Quriobot can be integrated with LiveAgent, a live chat support tool, to automate customer support and save agent time. This integration involves adding specific script codes to your website to ensure that Quriobot and LiveAgent work in tandem. For example, when a live chat session ends, Quriobot can be set to reappear automatically. This integration also allows for the hiding of Quriobot’s sticky avatar when LiveAgent is active.



    Integration with Other Tools

    Quriobot is compatible with a wide range of tools and services. For instance, Integrately allows you to integrate Quriobot with over 1,200 other apps without any coding. This includes integrations with chatbots on platforms like Slack, Facebook Messenger, and Skype. Such integrations enable automated workflows, such as sending responses from Quriobot to other chatbots or services.



    Website Integration

    Quriobot can be easily integrated into any website by copying and pasting an embed code into the HTML page or using Google Tag Manager. This flexibility ensures that Quriobot can be placed at any desired location on the website and can be configured with behavioral rules to service customers effectively.



    Multi-Device Compatibility

    Quriobot’s reporting features track interactions across various devices, ensuring that you have a comprehensive view of how customers are engaging with the chatbot. This multi-device compatibility is crucial for maintaining a consistent customer experience regardless of the device used.



    AI and Knowledge Base Integration

    Quriobot integrates with OpenAI and other AI services to handle complex bot flows and provide more accurate responses. Additionally, it includes a knowledge base platform that can be integrated with the bot to provide automated responses to frequently asked questions. This integration enhances the overall customer support experience by ensuring quick and accurate responses.

    In summary, Quriobot’s integration capabilities and compatibility across various platforms and devices make it a versatile and effective tool for customer service, lead generation, and feedback collection. Its ability to integrate with a wide range of services ensures that it can be adapted to fit different business needs.

    Quriobot Website

    Quriobot - Customer Support and Resources



    Quriobot Overview

    Quriobot offers a comprehensive set of customer support options and additional resources, making it a versatile tool in the customer service tools AI-driven product category.



    24/7 Chatbot Support

    Quriobot operates 24/7, ensuring that customers can receive support at any time. This chatbot can handle routine inquiries, provide answers to frequently asked questions, and assist with tasks such as lead generation, customer support, and feedback collection.



    Advanced Conversation Logic

    The platform allows you to create chatbots with advanced conversation logic using a drag-and-drop designer. You can set up smart jumps between questions based on customer responses, ensuring the conversation remains relevant and engaging. This includes using various step types, such as IBAN and Location, to gather specific information and integrate with services like Google Maps.



    Integration with Other Channels

    Quriobot can continue conversations on multiple channels, including WhatsApp, Slack, Facebook Messenger, and Skype. This flexibility ensures customers can interact with the bot on their preferred platform.



    Customer Support Platform

    As a fallback for automated conversations, Quriobot provides a customer support platform where you can manage all customer conversations in one place. You can assign conversations to team members, use canned responses, and send and receive emails from within the platform.



    Knowledge Base

    Quriobot includes a knowledge base platform that allows you to create and manage articles to answer frequently asked questions. This knowledge base can be integrated with the chatbot to provide automated responses and is also accessible to the customer support team for quick and accurate responses.



    Reporting and Analytics

    The platform offers reporting features that keep you updated on interactions, including the devices used by customers, conversion rates, and common answers. This helps in optimizing the customer experience and improving the chatbot’s performance.



    Integration with Other Systems

    Quriobot can be integrated with various systems such as Freshdesk, MailChimp, and Slack. For example, the Freshdesk integration allows you to create tickets from the chatbot conversations, ensuring that unresolved issues are promptly addressed by human agents.



    Customization and Branding

    The chatbot is fully customizable to fit your brand, allowing you to use your own domain and email addresses, adjust color schemes, and select avatars that match your brand’s look and feel.



    Community and Support

    Quriobot provides a community and additional resources, such as the Quriobot 101 guide, to help users get started and optimize their chatbot. The community is a valuable resource for inspiration and further assistance.



    Conclusion

    By leveraging these features, Quriobot enhances customer engagement, reduces support efforts, and provides a seamless customer service experience.

    Quriobot - Pros and Cons



    Pros of Quriobot



    24/7 Availability

    One of the main advantages of Quriobot is that it operates 24/7, ensuring that potential customers are not lost due to unavailability of customer support.



    Wide Range of Pricing Plans

    Quriobot offers a variety of pricing plans, including a free plan, which makes it accessible to a broad range of users. The paid plans start at $14/month and include additional features like removing Quriobot branding and custom domains.



    Large Number of Templates

    The platform provides a large number of templates, which can be very helpful for users who are new to creating chatbots. These templates simplify the process of setting up a chatbot for various tasks such as lead generation, customer support, and feedback collection.



    Multi-Language Support

    Quriobot supports over 70 languages and integrates with Google Translate for dynamic translation, making it highly useful for companies with international audiences.



    Preview Feature

    The “preview” feature allows users to see how their chatbots will look and function at every step of the creation process, helping to ensure accuracy and effectiveness.



    Integration Capabilities

    Quriobot can be integrated with various platforms including Facebook, WhatsApp, Viber, Telegram, and more. It also supports integration with tools like Google Analytics and Google Tag Manager.



    Developer Mode

    The platform offers a developer mode with broader features, which can be beneficial for advanced users who need more customization options.



    Cons of Quriobot



    Problematic Sign-Up Journey

    Users have reported issues during the sign-up process, including bugs and server outages, which can make getting started with the platform challenging.



    Long Loading Periods

    The software can have long loading periods, which may frustrate users and slow down the workflow.



    Lengthy Onboarding Process

    The onboarding process is often described as lengthy and not particularly user-friendly, especially for those who have never designed chatbots before.



    Lack of Autosave

    Quriobot does not have an autosave feature, which means users can lose their work if they do not manually save it regularly.



    System Outages and Bugs

    Occasional system outages and bugs can disrupt the use of the platform, affecting its reliability.



    Complexity for Large Bots

    For more complex bots with many steps, the interface can become cumbersome, making it harder to manage and organize the bot’s flow.

    Overall, Quriobot offers several valuable features that can enhance customer service and lead generation, but it also has some significant drawbacks that need to be addressed for a smoother user experience.

    Quriobot Website

    Quriobot - Comparison with Competitors



    Quriobot Unique Features

    • Quriobot is notable for its 24/7 availability, allowing it to handle customer inquiries around the clock. It can be used for lead generation, customer support, and feedback collection.
    • It supports multiple languages, with over 70 bot languages and dynamic translation using Google Translate, making it suitable for companies with international audiences.
    • Quriobot offers a free plan along with several paid plans, including features like email support, unlimited organization members, and integration with various messenger apps such as Facebook, WhatsApp, and Telegram.
    • The platform provides a preview feature, allowing users to test their chatbots at every step of the creation process, which is particularly useful for ensuring accuracy and tracking progress.


    Alternatives and Comparisons



    Zendesk AI

    • Zendesk AI stands out with its extensive integration capabilities and training on a vast CX dataset. It can automatically detect ticket intent, language, and sentiment, and it offers features like generative AI for agents and click-to-configure capabilities, which simplify implementation.
    • Unlike Quriobot, Zendesk AI is deeply integrated with a comprehensive CRM system and offers more advanced analytics and automation tools for managing support requests and marketing campaigns.


    Tidio AI

    • Tidio AI, with its Lyro bot, focuses on automating replies, identifying support opportunities, and recognizing user behavior to make sales recommendations. It offers 35 predefined templates and can intelligently triage and route tickets.
    • Tidio AI provides more advanced analytics and reporting features compared to Quriobot, including smart views for insights into customer opportunities and a conversation booster tool for agents.
    • Tidio also has a more structured pricing plan, with a free trial and various paid plans, but it requires a Tidio plan to access Lyro AI.


    Freshdesk Freddy AI

    • Freshdesk Freddy AI offers a dedicated AI agent that can resolve issues 24/7 and assist agents with real-time sentiment analysis and intelligent routing. It also supports omnichannel messaging capabilities, including WhatsApp and Facebook.
    • Unlike Quriobot, Freddy AI integrates more closely with business data and real-time sentiment analysis, allowing for more personalized interactions with customers. It also lacks the option for AI-driven text messages, which Quriobot might offer through its various messenger integrations.


    Continually

    • Continually is another alternative that stands out with its rich lead profiling, allowing for more personalized bot messages based on user behavior. It also offers advanced integrations with email marketing services like Mailchimp and Drip, and a calendar scheduling feature that syncs with Google or Office365 calendars.
    • Continually’s features are more geared towards advanced marketers looking for deep personalization and integration with email marketing tools, which might not be as prominent in Quriobot.


    Conclusion

    Quriobot is a solid choice for creating simple yet effective chatbots, especially for companies needing 24/7 customer support and multilingual capabilities. However, if you are looking for more advanced analytics, deeper integration with CRM systems, or more sophisticated AI-driven features, alternatives like Zendesk AI, Tidio AI, Freshdesk Freddy AI, or Continually might be more suitable depending on your specific needs.

    Quriobot - Frequently Asked Questions



    What is Quriobot and what does it do?

    Quriobot is a conversational platform tool that allows users to create customized chatbots. These chatbots can operate 24/7, helping with tasks such as lead generation, customer support, and gathering feedback. They can interact with customers through various channels like Facebook, WhatsApp, Telegram, and more, ensuring that potential customers are not missed and that existing customers receive timely support.



    What features are available in Quriobot?

    Quriobot offers a wide range of features, including multiple step types (like multiple choice, text-input, IBAN verification, and location using Google Maps), conditional jump logic, startup and behavior rules, and custom look and feel for each bot. It also supports multilingual bots, custom scripting (JS, CSS, HTML), and integrations with external services like Mailchimp, Salesforce, Zapier, and more. Additionally, it includes features like notifications, reporting, and connections to various social media messengers and live chat.



    What are the pricing plans for Quriobot?

    • Free Plan: Includes 500 chats/month, email support, unlimited organization members, all step types, custom look and feel, and various messenger channels. However, Quriobot branding will be displayed if the chat limit is exceeded.
    • Business Plan: Starts at $13/month (1000 chats/month) and goes up to $148/month (unlimited chats/month). This plan includes all features from the free plan plus the removal of Quriobot branding, custom domain for the landing page, generalized domain, and a full-featured knowledge base.
    • Agency Plan: Includes unlimited chats/month, all features from the business plan, sub-organization discounts, and a custom deployment domain.
    • Enterprise Plan: Starts at $5127/month and includes all features from the agency plan plus custom API integrations, custom reporting, custom-made bots by Quriobot developers, and premium support.


    How does Quriobot support multilingual interactions?

    Quriobot allows you to create multilingual bots, supporting over 70 languages with dynamic translation from Google Translate. The bot can automatically determine the user’s preferred language based on their browser settings, ensuring that customers are addressed in their native language.



    Can I integrate Quriobot with other services and tools?

    Yes, Quriobot can be integrated with a variety of external services. This includes connections to Mailchimp for newsletter signups, Salesforce for tracking new leads, Zapier or IFTTT for broader service integration, Freshdesk for importing live chats and knowledge base articles, Google Drive for storing bot response data, and more. It also supports integrations with Azure Cognitive Services Speech and OpenAI’s GPT-3 engine.



    How does Quriobot handle customer support beyond automated chats?

    Quriobot provides a customer support platform that allows you to manage all customer conversations in one place. You can assign conversations to team members, use canned responses, and send and receive emails from within the platform. Additionally, it includes a knowledge base platform that can be integrated with the bot to provide automated responses and help the customer support team provide quick and accurate answers.



    Is Quriobot secure and compliant with data protection regulations?

    Yes, Quriobot ensures data security and compliance. All data is stored on servers within the European Union and adheres to the GDPR regulations. The data storage is certified with ISO 27001, ISO 9001, and PCI DSS, ensuring the safe transmission and storage of personal information.



    Can I customize the appearance and behavior of my Quriobot chatbot?

    Yes, you can customize the look and feel of your Quriobot chatbot. You can change the appearance per bot, use custom domains for the landing page, and apply custom scripting (JS, CSS, HTML) to create custom chat responses. The bot’s behavior can also be controlled with startup and behavior rules, and conditional jump logic to ensure a relevant conversation.



    How do I get started with creating a Quriobot chatbot?

    Getting started with Quriobot is relatively straightforward. You can sign up for a free plan or any of the paid plans and begin creating your chatbot using the intuitive interface. Quriobot provides a preview feature to track your progress and ensure everything is set up correctly. There is also extensive documentation and a knowledge base available to help you improve and optimize your bot.



    What kind of reporting features does Quriobot offer?

    Quriobot includes several reporting features to help you monitor and analyze the performance of your chatbots. These features include progress over time reports, interactive reports to zoom in on specific Q&A interactions, and the ability to download all your results. This helps you understand how your bot is performing and where improvements can be made.

    Quriobot Website

    Quriobot - Conclusion and Recommendation



    Final Assessment of Quriobot

    Quriobot is a versatile and user-friendly conversational platform that excels in the AI-driven customer service tools category. Here’s a comprehensive overview of its features, benefits, and who would most benefit from using it.



    Key Features

    • Multichannel Support: Quriobot allows you to engage with customers across multiple platforms, including Facebook Messenger, WhatsApp, LINE, Telegram, Viber, and more. This ensures that your customers can interact with your chatbot on their preferred channel.
    • 24/7 Availability: One of the standout features is its ability to operate 24/7, ensuring that potential leads are not missed and customers receive immediate support even outside business hours.
    • Advanced Conditions and Logic: You can create complex conditions and logical jumps in the conversation flow, making the chatbot highly relevant and responsive to customer queries.
    • Multilingual Support: Quriobot supports over 70 languages, along with dynamic translation using Google Translate, making it ideal for companies with international audiences.
    • Customization and Integration: The platform offers extensive customization options, including custom look and feel, integration with external services like Zapier, Salesforce, and Mailchimp, and support for custom scripting (JS, CSS, HTML).
    • Reporting and Analytics: Quriobot provides detailed reporting features that track interactions, device usage, and common answers, helping you optimize the chatbot’s performance.


    Pricing and Plans

    Quriobot offers a range of plans to suit different needs:

    • Free Plan: Includes email support, unlimited organization members, all step types, and integration with various messenger apps. However, it has a limit of 500 chats per month and displays Quriobot branding if the chat limit is exceeded.
    • Business Plan: Starts at $13/month and includes all features from the free plan, plus the removal of Quriobot branding, custom domain for the landing page, and a full-featured knowledge base.
    • Agency Plan: Offers unlimited chats, sub-organization discounts, and custom deployment domains, starting at $1062/month.
    • Enterprise Plan: Includes all features from the agency plan, plus custom API integrations, custom reporting, custom-made bots by Quriobot developers, and premium support, starting at $5127/month.


    Who Would Benefit Most

    Quriobot is particularly beneficial for:

    • Small to Medium-Sized Businesses: The free and business plans offer a cost-effective solution for automating customer service, lead generation, and feedback collection.
    • E-commerce Sites: With its ability to integrate with various platforms and handle multiple languages, Quriobot can significantly enhance customer support and lead retrieval rates.
    • Agencies and Enterprises: The agency and enterprise plans provide advanced features and customization options, making it suitable for larger organizations or those managing multiple clients.


    Overall Recommendation

    Quriobot is an excellent choice for businesses looking to automate and enhance their customer service operations. Its ease of use, extensive customization options, and multichannel support make it a versatile tool. The availability of a free plan and various paid plans ensures that there is a suitable option for businesses of different sizes and needs.

    Given its 24/7 availability, advanced conversation logic, and comprehensive reporting features, Quriobot can help increase conversion rates by up to 28% and lead retrieval rates by up to 21%, as reported by existing users.

    In summary, Quriobot is a reliable and effective AI-driven chatbot solution that can significantly improve customer engagement and support efficiency.

    Quriobot Website
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