SurveyLegend - Detailed Review
Customer Service Tools
SurveyLegend - Product Overview
Introduction to SurveyLegend
SurveyLegend is an advanced online survey platform that empowers individuals and companies of all sizes to create engaging, mobile-friendly, and visually appealing surveys. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
SurveyLegend is designed to help users create and distribute surveys to gather feedback, measure customer or employee satisfaction, manage client experiences, and maintain student and employee engagement. It is particularly useful for market research, customer demand analysis, and collecting feedback on designs and products.Target Audience
SurveyLegend caters to a wide range of users, including small to medium-sized businesses, startups, and large organizations. Its user base includes diverse industries such as retail, art, design, and more. Specifically, 38% of its customers are small businesses with fewer than 50 employees, and 58% have revenues under $50 million.Key Features
User-Friendly Interface
SurveyLegend allows users to create surveys using a drag-and-drop system, making it easy for anyone to use, regardless of their expertise in market research.Customization
Users can customize the look and feel of their surveys, including themes and question types. The platform also supports media-rich questions and interactive survey forms.Conditional Logic and Branching
Advanced features like skip logic and branching enable more sophisticated survey designs.Integration and Data Export
SurveyLegend integrates with various platforms such as Salesforce, MailChimp, Zapier, Google Drive, and more. It also allows data export in Excel or CSV formats for easy integration with other software.Multi-User Support
Although currently managed with a single username and password, SurveyLegend is developing a dashboard for managing multiple users and their roles.Pricing Plans
The platform offers four pricing tiers: a free Starter plan for 3 surveys, a Pro plan at $19/month for 20 surveys, a Business plan at $39/month for unlimited surveys, and a Legendary plan at $89/month for unlimited surveys with additional features.Support
SurveyLegend provides comprehensive support through email, live chat, telephone, and a forum. Overall, SurveyLegend is a versatile and user-friendly tool that helps organizations and individuals create and manage surveys effectively, enhancing their ability to gather valuable feedback and insights. SurveyLegend - User Interface and Experience
User Interface of SurveyLegend
The user interface of SurveyLegend is highly praised for its ease of use, visual appeal, and intuitive design.
Ease of Use
SurveyLegend is known for its user-friendly interface, making it easy for users to create and design surveys. The platform uses a simple drag-and-drop function, allowing users to add and edit content effortlessly, whether on a computer or a tablet. Users appreciate the straightforward and visually pleasing interface, which enables them to set up survey forms and deploy them quickly.
Visual Appeal and Customization
The software boasts modern and professional design options, which are crucial for making surveys look credible and appealing to respondents. Users can create visually engaging surveys using images, which helps in increasing the response and submission rates. SurveyLegend offers a high level of customization, including the ability to create image surveys, add page breaks, and incorporate logic flows for nested questions. This flexibility makes it a versatile tool for various survey needs.
Real-Time Analytics and Data Presentation
The platform provides excellent data analysis tools, presenting information in an easy-to-read manner through various graph depictions and real-time analytics. This feature enables users to make critical decisions quickly by analyzing the feedback live.
Mobile Compatibility
SurveyLegend is mobile-ready, ensuring that surveys work perfectly on mobile phones and smaller tablets. This mobile compatibility enhances the overall user experience by allowing respondents to take surveys comfortably on different devices.
Feedback and Engagement
Users appreciate the ability to engage respondents through visually appealing and interactive surveys. The software’s focus on creating beautiful and unforgettable surveys helps in increasing respondent engagement and feedback quality.
Limitations
While the interface is generally user-friendly, some users on the free plan face limitations such as restricted access to certain features, delayed access to survey answers, and limited visibility of individual responses. However, these limitations are largely addressed by upgrading to a premium account.
Overall, SurveyLegend’s user interface is praised for its simplicity, visual appeal, and the ease with which users can create and analyze surveys. It offers a positive user experience, especially for those who value customization and real-time analytics.
SurveyLegend - Key Features and Functionality
SurveyLegend Overview
SurveyLegend is a comprehensive survey and questionnaire tool that offers a wide range of features and functionalities, making it a versatile option for various needs. Here are the main features and how they work:Customized Designs
SurveyLegend allows for a high level of customization, enabling users to create surveys that are modern and professional in design. This includes the ability to brand surveys with your own logo, divide surveys into sections or pages, and create a welcoming and thank-you page for respondents.Data Analysis and Reporting
The software provides excellent data analysis tools, presenting information in easy-to-read formats such as bar, pie, NPS, and donut charts. Users can collect data and responses in real-time and export or share the collected data as needed.Question Types and Fields
SurveyLegend offers a variety of question types, including:- Choice-based questions: These are among the most popular and include multiple-choice, rating scales, and more.
- Media-based questions: These allow respondents to vote by clicking on pictures or uploading files as their answers.
- Text-based questions: These include open-ended questions that allow respondents to express themselves freely.
Multi-Platform Compatibility
Surveys created with SurveyLegend are mobile-friendly, ensuring they look and function well on various devices such as desktops, mobiles, and tablets. Users can preview how their surveys will appear on different devices before deployment.Logic Flows and Branching Questions
The tool supports logic flows for nested questions, allowing for more complex and dynamic surveys. This feature is particularly useful for research purposes and ensures that respondents are asked relevant questions based on their previous answers.Integrations
SurveyLegend integrates with several third-party tools, including:- Google Sheets: Automatically sends collected data to a Google Sheet for real-time syncing.
- Mailchimp: Allows for the auto-population of email lists with respondents’ email addresses and names.
Real-Time Feedback and Automated Distribution
Users can receive real-time feedback on survey responses and automate the distribution of surveys to various audiences. This feature is beneficial for immediate feedback and efficient survey management.User-Friendly Interface
SurveyLegend is praised for its user-friendly interface, making it easy for users to create, design, and manage surveys without requiring extensive technical knowledge. The drag-and-drop feature for field items simplifies the survey design process.AI Integration
While the specific sources do not detail extensive AI integration within SurveyLegend’s core features, the tool’s ability to provide real-time data analysis and present information in easy-to-read formats suggests some level of automated processing. However, there is no explicit mention of AI-powered insights or content creation tools within the provided resources.Conclusion
In summary, SurveyLegend is a powerful tool for creating and managing surveys, offering a range of customizable options, advanced data analysis, and integration with other services, all wrapped in a user-friendly interface. SurveyLegend - Performance and Accuracy
Performance
SurveyLegend is praised for its user-friendly interface and ease of use. Users find it straightforward to create and design surveys, thanks to the drag-and-drop feature and over 20 question types available.
- The platform has seen significant performance improvements, including faster loading times for surveys and the app, achieved through optimized loading scripts, simplified HTML structure, and streamlined CSS.
- The UI/UX has been enhanced with a cleaner and more stable layout, better drag-and-drop experience, and the addition of live chat support, which improves the overall user experience.
Accuracy and Data Analysis
SurveyLegend offers excellent data analysis tools, presenting information in easy-to-read graphs and various depictions. This is crucial for research purposes and ensures that the data collected is accurate and interpretable.
- The software supports real-time feedback and analytics, providing users with immediate insights as responses come in.
- The security features are also noteworthy, with an Extended Validation Certificate (E.V. Certificate) ensuring that survey participants’ input is encrypted and secure. Additionally, a secure backup system ensures that all responses are saved in real-time, even during upgrades or short downtimes.
Customization and Engagement
The platform allows for a high level of customization, including the ability to create image surveys, rating questions with embedded images, and comment fields. This flexibility makes surveys more engaging and visually appealing.
- Users can preview how surveys will appear on different devices, ensuring that the survey is responsive and looks good across various platforms.
Limitations and Areas for Improvement
Despite its strengths, SurveyLegend has some limitations, particularly in its free plan:
- There is a restrictive response limit of 1000 responses, and users need to upgrade to export data, which can be limiting for larger surveys or research projects.
- Some features, such as the Opinion Scale, are not available on the free plan, and users need to upgrade to access these features.
- Free users face delays in accessing survey answers until a certain number of responses are reached, which can be frustrating for those needing immediate feedback.
- There is limited visibility of individual responses, especially when respondents select the ‘other’ option, even for surveys that meet the free plan criteria.
Conclusion
SurveyLegend performs well in terms of ease of use, customization, and data analysis. However, it has some limitations, particularly in its free plan, which restrict access to certain features and data export capabilities. For users who need more advanced features or larger response capacities, upgrading to a premium plan is necessary. Overall, SurveyLegend is a solid choice for creating engaging and accurate surveys, but users should be aware of the limitations of the free version.
SurveyLegend - Pricing and Plans
SurveyLegend Pricing Overview
SurveyLegend offers a versatile and user-friendly pricing structure to cater to various needs and budgets. Here’s a detailed outline of their pricing plans and the features included in each:
Free Plan (Starter)
- Cost: $0/User/Forever
- Surveys: 3 surveys
- Pictures: 6 pictures
- Responses: Unlimited responses
- Data Export: No data export
- Other Features: Ads and watermarked surveys, real-time analytics, top-notch security and encryption, and the ability to create surveys on tablets and computers.
Pro Plan
- Monthly: $19/User/Month
- Yearly: $170/User/Year (save 25% with a yearly plan)
- Surveys: 20 surveys
- Pictures: 30 pictures
- Responses: Export 1000 responses/month
- Other Features: Watermarked surveys, URL redirection, Thank You page, filter data, share real-time results, skip logic, and branching. This plan also includes unlimited responses, real-time analytics, and top-notch security and encryption.
Business Plan
- Monthly: $39/User/Month
- Yearly: $300/User/Year (save 25% with a yearly plan)
- Surveys: Unlimited surveys
- Pictures: Unlimited pictures
- Responses: Export 10,000 responses/month
- Other Features: Watermarked surveys, enable data export, upload logos and add external links, upload custom backgrounds, URL redirection, Thank You page, filter data, share real-time results, skip logic, and branching. This plan also includes unlimited responses, real-time analytics, and top-notch security and encryption.
Legendary Plan
- Monthly: $89/User/Month
- Yearly: $780/User/Year (save 25% with a yearly plan)
- Surveys: Unlimited surveys
- Pictures: Unlimited pictures
- Responses: Export unlimited responses
- Other Features: White label, priority email support, phone support, enable data export, upload logos and add external links, upload custom backgrounds, URL redirection, Thank You page, filter data, share real-time results, skip logic, and branching. This plan also includes unlimited responses, real-time analytics, and top-notch security and encryption.
Additional Notes
- Free Trial: SurveyLegend offers a free trial for users to test the features before committing to a plan.
- Registration: You can register for a free account using your Facebook, Google, LinkedIn, or Edmodo account, ensuring a quick and secure sign-up process.
- Platform Independence: SurveyLegend is designed to be platform-independent, allowing you to create and manage surveys on any device with a web browser.
This structure provides a range of options to suit different user needs, from basic survey creation to advanced features and support.
SurveyLegend - Integration and Compatibility
SurveyLegend Overview
SurveyLegend, a versatile and user-friendly survey tool, integrates seamlessly with a variety of other tools and services, ensuring broad compatibility across different platforms and devices.
Integrations with Other Tools
SurveyLegend supports several key integrations that enhance its functionality and usability:
- Google Drive and Google Sheets: You can automatically send collected survey data to Google Sheets, allowing for real-time syncing of results. This integration also enables access to files from any device, making data management more efficient.
- Mailchimp: SurveyLegend allows you to send respondents’ email addresses and names to your Mailchimp lists, automatically populating your email lists.
- Salesforce: SurveyLegend can be integrated with Salesforce, enabling the synchronization of survey data with your CRM system.
- Zapier: Integration with Zapier opens up a wide range of automation possibilities, connecting SurveyLegend with numerous other apps and services.
- G Suite Marketplace: SurveyLegend is available on the Google G Suite Marketplace, making it easy to add and use the app with your Google account.
Compatibility Across Platforms and Devices
SurveyLegend is highly compatible and accessible across various devices and platforms:
- Web App: It is a modern web-app that works perfectly on all devices with a modern browser, eliminating the need for any app installation. You can create and manage surveys from your computer, tablet, or smartphone.
- Touchscreen Devices: Originally designed to be finger-friendly, SurveyLegend works well on touchscreen devices such as iPads and Android tablets. You can add the SurveyLegend web app to your device’s home screen for a more integrated experience.
- Multi-Device Support: You can start working on a survey on one device and continue on another, ensuring a seamless experience across different devices.
Additional Features
- Custom Data Export: SurveyLegend allows data export in Excel or CSV formats, making it easy to integrate the data with other solutions on the web.
- API Support: The platform offers APIs for deeper integrations with other software, facilitating a more connected and automated workflow.
Conclusion
Overall, SurveyLegend’s integration capabilities and cross-platform compatibility make it a versatile and effective tool for creating, managing, and analyzing surveys, ensuring that users can engage with it effortlessly across various devices and platforms.
SurveyLegend - Customer Support and Resources
Customer Support Options
Email Support
SurveyLegend provides email support with varying response times, including within 48 hours, 24 hours, 12 hours, and 6 hours, depending on the subscription plan.
Telephone Support
Users can also get support via telephone, which is particularly useful for urgent or complex issues.
Live Chat
For immediate assistance, SurveyLegend offers live chat support, allowing users to get help quickly and efficiently.
Online Tutorials
The platform includes online tutorials to help users learn how to create and manage surveys effectively.
Additional Resources
Automated Customer Support
SurveyLegend allows users to automate a significant part of their customer support process. This includes directing customers to the right answers or support agents through automated questionnaires. The system also gathers insights and provides analytics to improve support processes over time.
Multi-Language Support
Support is available in multiple languages, including English, Swedish, German, Danish, Norwegian, Persian, Polish, Montenegrin, Bosnian, Croatian, and Serbian, making it accessible to a broader user base.
Live Analytics and Data Export
The platform provides powerful live analytics, enabling users to see survey responses in real-time through interactive graphs and charts. Users can also export data in formats like Excel or CSV for further analysis.
User-Friendly Interface
SurveyLegend is known for its user-friendly interface, which allows users to create surveys using a drag-and-drop system, making it easy to add and edit content without prior experience.
Feedback Mechanisms
The automated customer support system includes feedback possibilities, such as rating questions or comment boxes, to ensure that the support provided is relevant and useful to the users.
Documentation and Guides
Feature Sheet
Users can download a feature sheet that outlines all the available features across different subscription plans, helping them choose the best plan for their needs.
FAQ and User Guide Pages
The help content for automated customer service questionnaires can be created using information from FAQ pages or user guide pages, ensuring that common questions are addressed effectively.
These resources and support options are designed to make the survey creation and analysis process as smooth and effective as possible for SurveyLegend users.
SurveyLegend - Pros and Cons
Pros of SurveyLegend
SurveyLegend offers several significant advantages that make it a compelling choice for creating and managing surveys:User-Friendly Interface
SurveyLegend is praised for its user-friendly and intuitive interface, making it easy for users to create and design surveys without needing extensive technical expertise. The drag-and-drop feature simplifies the survey creation process.Customization and Design
The software allows for a high level of customization, including the ability to create image-based surveys, upload logos, add external links, and customize backgrounds. This ensures that surveys can be aligned with the user’s brand aesthetic.Real-Time Analytics and Data Export
SurveyLegend provides real-time analytics and various data visualization options such as bar, pie, NPS, and donut charts. Users can export and share the collected data, which is particularly useful for research and decision-making purposes.Mobile-Friendly and Multilingual Support
Surveys created with SurveyLegend are mobile-friendly, ensuring they can be accessed and completed on any device. The software also supports multilingual surveys, making it accessible to a broader audience.Advanced Features
SurveyLegend includes advanced features such as skip logic, branching questions, and response filtering. These features help in creating more relevant and engaging surveys based on previous responses.Security and Collaboration
The software offers top-notch security and encryption, ensuring the data collected is secure. Additionally, it includes collaboration tools, allowing multiple users to work on surveys together.Free Plan Availability
SurveyLegend offers a free plan, which, although limited, allows users to create surveys, collect responses, and access real-time analytics. This is beneficial for small-scale surveys or testing the software before upgrading.Cons of SurveyLegend
While SurveyLegend has many advantages, there are also some notable disadvantages:Restrictive Response Limit
The free plan has a restrictive response limit, such as 1000 responses per month, which can be limiting for larger surveys or research projects. Users need to upgrade to higher plans to export more data or access additional features.Limited Access to Features
Some features, such as the Opinion Scale and detailed response viewing, are not available on the free plan. Users must upgrade to a premium account to access these features, which can be a drawback for those on a tight budget.Delayed Access to Survey Answers
Free users may experience delays in viewing survey answers until a certain number of responses are collected, which can be frustrating for those needing immediate feedback.Limited Visibility of Individual Responses
On the free plan, users cannot view individual responses for the ‘other’ option in surveys, even if the survey meets the criteria. This limitation can hinder detailed analysis.Premium Account Requirements
Many of the software’s advanced features and tools are only accessible with a premium account, which may limit the functionality for users who cannot afford or do not need the full range of features. By considering these pros and cons, users can make an informed decision about whether SurveyLegend meets their specific needs and budget for survey creation and management. SurveyLegend - Comparison with Competitors
When Comparing SurveyLegend to Other Customer Service and Survey Tools
When comparing SurveyLegend to other customer service and survey tools, especially those with AI-driven features, several key points and alternatives stand out.
Unique Features of SurveyLegend
- Customization and Design: SurveyLegend is praised for its modern and professional design, allowing for high levels of customization, including image surveys and logic flows for nested questions.
- Data Analysis: It offers excellent data analysis tools, presenting information in easy-to-read graphs and reports. This is crucial for research purposes and making informed decisions.
- User-Friendly Interface: The software is known for its user-friendly interface, making it easy to create and design surveys. It also supports real-time feedback and automated survey distribution.
Limitations of SurveyLegend
- Response Limits: The free plan has restrictive response limits, such as a cap of 1000 responses, and delayed access to survey answers until a certain number of responses are reached.
- Feature Restrictions: Many advanced features, like the Opinion Scale, are only available on the premium plans, limiting functionality for free users.
Alternatives with AI-Driven Features
Qualaroo
- Advanced Conditional Logic: Qualaroo stands out with its sophisticated skip and branching logic, allowing for dynamic and personalized surveys that adapt to user responses. This feature helps in reducing survey fatigue and increasing completion rates.
- NLP and Sentiment Analysis: While not as deeply integrated into SurveyLegend, Qualaroo’s focus on contextual insights and user feedback makes it a strong alternative for those needing advanced survey logic and sentiment analysis.
Qualtrics
- Text iQ and NLP: Qualtrics is notable for its Text iQ feature, powered by natural language processing (NLP) technology. This allows for deep analysis of open-text responses, extracting meaningful insights, sentiments, and themes.
- Enterprise-Level Surveys: Qualtrics is geared towards enterprise-level surveys with advanced features, making it a solid choice for organizations needing comprehensive customer feedback analysis.
SurveyLab
- Customer Segmentation: SurveyLab excels in customer segmentation, enabling users to segment their audience based on survey responses and predefined criteria. It also complies with ISO 9001 or COPC standards, ensuring comprehensive customer segmentation strategies.
- Multi-Channel Support: SurveyLab offers multi-channel support, allowing for broader reach and collecting responses from different sources, which can be beneficial for customer service and feedback collection.
SurveyMonkey and Typeform
- General Survey Tools: SurveyMonkey and Typeform are well-known alternatives that offer a range of survey creation tools. While they may not have the same level of AI-driven features as Qualtrics or Qualaroo, they are user-friendly and versatile, making them suitable for various survey needs.
AI Customer Service Tools
If you’re looking for tools that integrate AI more deeply into customer service, here are some alternatives:
Tidio AI
- Customizable Chatbots: Tidio AI offers customizable chatbots like Lyro, which use natural language processing to customize discussions with customers. It also includes features like smart views, automated replies, and sales recommendations.
- 24/7 Customer Service: Tidio provides 24/7 customer service capabilities, making it a strong option for continuous customer support.
Freshdesk Freddy AI
- AI Agent and Copilot: Freshdesk’s Freddy AI includes an AI agent that can have conversations with customers and a copilot to assist agents. It also offers real-time sentiment analysis, intelligent routing, and omnichannel messaging capabilities.
- Content Creation: Freddy AI can create content for marketing campaigns using your business data and tone of voice.
Zendesk AI
- Intelligent Triage and Routing: Zendesk’s AI customer service software includes intelligent triage and routing capabilities, contextual intelligence for agents, and AI-powered messaging support. It also integrates with various business tools for end-to-end automation.
Each of these alternatives offers unique features that can address specific needs in customer service and survey collection, making them worth considering depending on your organization’s requirements.
SurveyLegend - Frequently Asked Questions
Frequently Asked Questions about SurveyLegend
What is SurveyLegend?
SurveyLegend is a platform that allows users to create engaging, mobile-ready surveys and forms on their tablets or computers. It is known for its beautiful, platform-independent design and real-time analytics.How much does SurveyLegend cost?
SurveyLegend offers several pricing plans:- Starter (Free): $0, limited to 3 surveys, with ads and watermarked content.
- Pro: $19/month (or $170/year), allows 20 surveys, data export of 1000 responses/month, and other features.
- Business: $39/month (or $300/year), offers unlimited surveys, unlimited pictures, and data export of 10,000 responses/month.
- Legendary: $89/month (or $780/year), includes all Business plan features plus unlimited data export, white-label options, and priority support.
What features does SurveyLegend offer?
SurveyLegend includes a wide range of features such as:- Customizable surveys
- Real-time analytics
- Drag and drop interface
- Mobile-friendly design
- Multilingual support
- Survey templates
- Skip logic and branching
- Data export
- Survey embedding
- Email invitations
- Response notifications
- Custom branding
- Collaboration tools
- Anonymous responses
- Survey scheduling
- Response filtering
What kind of customer support does SurveyLegend provide?
SurveyLegend offers various support options, including:- Priority email support
- Phone support (available on higher plans)
- Documentation
- Videos
- Webinars
- FAQs and forums
How is SurveyLegend commonly used?
SurveyLegend is commonly used for various purposes such as:- Human Capital Management
- Customer Engagement
- Kiosk surveys
- Market research
- Student and employee engagement
- Client experience management
Can I use images in my surveys with SurveyLegend?
Yes, SurveyLegend allows you to use images in your surveys. You can upload pictures to use as questions, answers, or even as backgrounds to enhance the visual appeal of your surveys.Does SurveyLegend offer real-time analytics and notifications?
Yes, SurveyLegend provides real-time analytics and notifications. You can view results instantly and receive notifications when new responses are collected or when surveys reach data collection milestones.Is SurveyLegend user-friendly?
Yes, SurveyLegend is known for its user-friendly interface. It uses a drag and drop system, making it easy for users to create and design surveys without needing extensive technical knowledge.Are there any limitations on the free plan?
The free plan has several limitations, including:- Limited to 3 surveys
- Ads and watermarked content
- No data export
- Limited response collection (though responses are unlimited, data export is restricted)
- Delayed access to survey answers until a certain number of responses are collected
Can I customize the branding of my surveys with SurveyLegend?
Yes, SurveyLegend allows for custom branding, especially on the higher plans. You can upload logos, add external links, and use custom backgrounds to align your surveys with your brand’s aesthetic.Does SurveyLegend support multiple languages?
Yes, SurveyLegend offers multilingual support, allowing you to create surveys in various languages to cater to a diverse audience.Is there a free trial available for SurveyLegend?
Yes, SurveyLegend provides a free trial, and it also has a free plan that you can use indefinitely, though with certain limitations.