Landbot - Detailed Review
Customer Support Tools
Landbot - Product Overview
Introduction to Landbot
Landbot is an AI-driven chatbot generator that specializes in enhancing customer support operations. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
Landbot’s main purpose is to streamline customer support operations by providing automated and personalized support experiences. It helps businesses save time and money while ensuring customers receive prompt and effective assistance 24/7/365.Target Audience
Landbot is versatile and caters to a wide range of businesses, from small enterprises to large corporations. Its users include independent professionals, such as real estate agents, and major companies like Nestlé. Essentially, any business looking to optimize their customer support and engagement can benefit from Landbot.Key Features
Automated Support
Landbot enables businesses to automate FAQs and notifications, allowing customers to resolve common queries without needing human intervention. This self-service feature reduces the number of support tickets and enhances customer satisfaction.Multi-Channel Support
The platform supports multiple communication channels, including WhatsApp, and allows support teams to manage complex queries from a single interface. This includes tools for human takeover, automations, and shortcuts to handle support queries efficiently.Collaboration and Integration
Landbot offers a Team Inbox that facilitates collaboration among support teams. It integrates with leading support tools, ensuring that all customer tickets and data are centralized and easily accessible. This integration provides real-time customer information, making support operations more efficient.Customizable Experiences
Landbot allows for the creation of customizable and guided support experiences using interactive buttons, quick replies, images, and GIFs. It also supports multilingual responses, making it ideal for serving a global audience.Analytics and Performance Insights
The platform includes a built-in analytics dashboard that helps set goals and track key support metrics. Users can access agent performance reports and user chat logs for detailed insights into support operations.Visual Flowchart Editor
Landbot features a visual flowchart editor that makes it easy to create conversations without needing to write code. This editor is user-friendly and compatible with various third-party tools like Google Sheets, Stripe, and Mailchimp.Knowledge Base
Users can create and curate extensive knowledge bases for both visitors and chatbots to find answers, ensuring that both customers and support agents have the information they need. By leveraging these features, Landbot helps businesses deliver high-quality, personalized customer support, improve agent productivity, and enhance overall customer satisfaction. Landbot - User Interface and Experience
User Interface of Landbot
The user interface of Landbot, particularly in the context of its Customer Support Tools, is characterized by several key features that enhance ease of use and overall user experience.
Drag-and-Drop Interface
Landbot boasts an intuitive drag-and-drop interface that makes creating chatbots straightforward and accessible, even for those without extensive coding knowledge. This visual design approach allows users to craft conversational flows easily, much like creating a digital masterpiece.
Ease of Use
The platform is user-friendly and fast to set up, enabling users to produce professional-looking results quickly. The interface is clear and intuitive, making it easy for marketers, customer support teams, and entrepreneurs to build and manage chatbots without needing technical expertise.
Customizable Templates
Landbot offers a variety of prebuilt templates that streamline the design process. These templates are available for various scenarios such as lead generation, product launches, and customer support, allowing users to get started quickly and customize the chatbot according to their needs.
Interactive Media Support
Users can enhance user engagement by incorporating multimedia elements like images, videos, and GIFs into the conversational flow. This feature makes interactions more dynamic and engaging, providing a richer user experience.
Multi-Channel Integration
Landbot allows seamless integration with multiple platforms, including websites, WhatsApp, Facebook Messenger, and other messaging apps. This multi-channel capability ensures that customer support can be provided across various channels that customers use.
Analytics and Performance Tracking
The platform includes advanced analytics tools that help users track the performance of their chatbots, analyze customer interactions, and optimize their conversational strategies. Users can set goals, track key support metrics, and drill down into agent performance reports or user chat logs for granular insights.
Human Takeover and Collaboration
Landbot facilitates a smooth transition from bot to human support with its human takeover feature. This allows support teams to handle complex queries efficiently and collaborate using a unified Team Inbox that supports multiple agents and channels.
Real-Time Modifications
Users can quickly update and deploy changes to their chatbot without downtime, which enhances flexibility and responsiveness. This real-time modification capability is particularly useful for adapting to changing customer needs or fixing issues promptly.
Language Support
Landbot supports multilingual responses, enabling businesses to serve a global audience by providing support conversations in multiple languages. This feature is crucial for enhancing customer satisfaction and engagement on an international scale.
Conclusion
While Landbot is generally praised for its ease of use and intuitive interface, some users have noted a steep learning curve for new users and occasional technical issues or bugs that can disrupt chatbot functionality. However, overall, the platform is well-regarded for its user-friendly design and comprehensive features that support effective customer support operations.
Landbot - Key Features and Functionality
Landbot Overview
Landbot is a versatile and AI-driven chatbot platform that offers a range of features specifically designed to enhance customer support operations. Here are the main features and how they work:
Intuitive Drag-and-Drop Interface
Landbot features a user-friendly drag-and-drop flow builder that allows users to create complex chatbot flows without needing extensive coding knowledge. This interface makes it easy to design and deploy chatbots quickly, which is particularly beneficial for small and medium-sized businesses.
Chatbot Elements
- Condition: This element enables you to personalize conversations based on specific conditions, such as whether a user has provided their email. It uses if-then logic to direct the conversation flow.
- Jump to: This feature allows you to transition between different chatbot flows, which is crucial for scalability and avoiding redundant conversational paths.
- Bricks: Bricks enable you to create subflows that can be referenced in multiple chatbots, making it easier to build and maintain scalable chatbot systems.
- Execute Code: You can execute JavaScript code within your chatbot, allowing for flexibility in tasks such as calculations or API calls.
AI and NLP Capabilities
- Keyword Matching: Landbot uses Keyword Jump and Global Keywords to automatically respond to user inputs based on predefined keywords. This helps in routing users to the correct conversational flow.
- Intent Recognition: By integrating with Dialogflow, Landbot can understand user intents and use entities to capture specific information from user inputs. This enhances the chatbot’s ability to handle complex queries.
- AI Assistants: Landbot offers AI assistants for customer support, lead generation, and appointment booking. These assistants can be configured to answer FAQs, generate leads, and book appointments directly into your calendar.
Customer Support Automation
- Automated FAQs: Landbot allows you to create AI FAQs assistants that can automatically answer common customer questions, reducing the need for human intervention.
- Human Takeover: The platform supports seamless bot-to-human handoffs, enabling support agents to take over complex issues with a single click. This ensures that customers receive timely and effective support.
Multi-Channel Integration
Landbot can be integrated with various platforms such as websites, WhatsApp, Facebook Messenger, and other API-enabled messaging apps. This multi-channel approach ensures that customers can interact with your chatbot through their preferred channels.
Data Collection and Analytics
- Data Collection Variables: You can use variables to classify user answers and gather data in real-time. This data can be easily integrated into your CRM or other databases.
- Deep Analytics: Landbot provides built-in analytics tools to track the performance of your chatbots. You can analyze metrics such as active conversations, new chats, received messages, and sent messages. This helps in optimizing the chatbot’s performance and user experience.
Interactive Media Support
Landbot allows you to enhance user engagement by incorporating multimedia elements like images, videos, GIFs, and interactive buttons into your chatbot conversations. This makes the interactions more engaging and dynamic.
Real-Time Modifications and Scalability
You can update and deploy changes to your chatbot in real-time without any downtime, ensuring flexibility and responsiveness. Landbot also supports scalable deployments, allowing you to handle increased traffic and complex scenarios as your business grows.
Security and Compliance
Landbot ensures that user data is protected with robust security measures and compliance with data protection regulations, providing a secure environment for customer interactions.
Conclusion
By integrating these features, Landbot provides a comprehensive solution for customer support, enabling businesses to offer 24/7 support, streamline operations, and improve customer satisfaction.
Landbot - Performance and Accuracy
Evaluating Landbot’s Performance and Accuracy
Evaluating the performance and accuracy of Landbot in the customer support tools category reveals several key points, along with some limitations and areas for improvement.
Performance Highlights
- 24/7 Support: Landbot enables businesses to provide customer support around the clock, combining automated chatbots with human agents for fast and friendly response times.
- Automation and Efficiency: It automates conversations across the entire customer journey, saving time for support teams and cutting operating costs. This includes handling common queries through automated FAQs and notifications.
- Scalability: Landbot allows for scalable deployments, making it easy to handle increased traffic and complex scenarios as the business grows. It can scale team operations to manage sudden surges in ticket volume or backlogs.
- Multi-Platform Integration: The platform integrates seamlessly with various channels such as websites, WhatsApp, Facebook Messenger, and other messaging platforms, ensuring omnichannel experiences.
- Advanced Analytics: Landbot provides built-in analytics tools to track key support metrics, agent performance, and user chat logs, offering granular insights to optimize support operations.
Accuracy and Engagement
- Personalized Experiences: Landbot allows for personalized support conversations with multilingual responses, enhancing customer satisfaction and engagement. It supports interactive elements like images, videos, and GIFs to make interactions more engaging and dynamic.
- AI and NLP Capabilities: The platform incorporates artificial intelligence and natural language processing to handle complex user queries effectively.
Limitations and Areas for Improvement
- Complex CNAME Setup: Setting up a custom CNAME in Landbot can be complex and less user-friendly, which may pose a challenge for some users.
- High Cost Per Seat: The cost per seat can be high, especially for businesses with large sales teams or multiple clients, making it less affordable for some users.
- Poor Customer Service: Some users have reported poor customer service after purchasing the product, including slow response times and a lack of support. This is a significant area for improvement.
- Limited Language Support: While Landbot supports multiple languages for customer interactions, some users have noted that it is primarily available in English, which can be a barrier for non-English speaking users.
- Technical Issues: There have been reports of occasional glitches, bugs, and downtime, which can disrupt chatbot functionality. Ensuring stable and reliable performance is crucial.
- Dependency on Integrations: Effective performance often relies on third-party integrations, which can be unstable or costly. Expanding native integration capabilities could improve overall performance.
Conclusion
In summary, Landbot offers strong performance in automating customer support, providing 24/7 assistance, and integrating with multiple platforms. However, it faces challenges in areas such as customer service, cost, and technical stability, which need to be addressed to enhance user satisfaction and overall effectiveness.
Landbot - Pricing and Plans
Landbot Pricing Overview
Landbot offers a clear and structured pricing model to cater to various needs, from small-scale users to large enterprises. Here’s a breakdown of their plans and the features included in each:
Landbot Sandbox Plan (Free)
- This plan is free forever and includes 100 chats per month.
- Features:
- Basic flow operations
- Limited integrations (Zapier, Slack, Sendgrid, Google Analytics)
- Human takeover
- Bot launcher
- Self-notification (Slack and email)
- Chat dashboard
- Basic design personalization
- Persistent menu
- Email support, knowledge base, and community support.
Landbot Starter Plan
- Cost: $42 per month (or $31/month in some sources, possibly due to pricing updates).
- Features:
- 500 chats per month (with the option to add extra chats at $10 for 500 chats)
- 2 user seats (with the option to add extra seats at $10-$22 per month)
- Basic flow operations (variables, conditional logic)
- Custom code CSS/JS
- Basic integrations (Slack, Zapier, Stripe, Mailchimp, Sendgrid)
- Essential power-ups (human takeover, goals, bricks, file upload up to 1GB)
- Team inbox
- Support includes chat support, onboarding, email support, knowledge base, and community support.
Landbot Pro Plan
- Cost: $99-$105 per month.
- Features:
- Everything included in the Starter plan
- 2,500 chats per month (with the option to add extra chats at $10 for 500 chats)
- 3 user seats (with the option to add extra seats at $20 per month)
- Advanced flow operations (formulas, lead scoring)
- Custom branding
- Essential integrations (Google Sheets, Calendly)
- Advanced power-ups (dynamic data)
- Webhooks & API
- Live chat support.
Landbot Business Plan
- Cost: Custom pricing; requires contacting Landbot for a quote.
- Features:
- Everything included in the Pro plan
- Custom chats and seats
- Priority support
- Dedicated success manager
- Advanced integrations (Salesforce, Zendesk)
- Team training
- Custom documentation review (InfoSec, Legal, etc.)
- SLA and bot building services.
WhatsApp Add-ons
- For both Pro and Business plans, there is an option to add WhatsApp automation:
- WhatsApp Pro: $70 per month for 1,000 chats, with extra chats at $10 for 500 chats.
- WhatsApp Business: Custom pricing, similar to the Business plan, with additional features like priority support and advanced integrations.
Additional Notes
- Landbot offers a 14-day free trial period with full access to all features, after which the account is downgraded to the Sandbox plan if not upgraded to a paid plan.
- Annual subscriptions are available with a 20% discount compared to monthly subscriptions.
- There is a 7-day money-back guarantee for all premium plans.
Landbot - Integration and Compatibility
Landbot Overview
Landbot, a no-code chatbot platform, offers extensive integration capabilities and compatibility across various tools, platforms, and devices, making it a versatile solution for customer support and other use cases.
Integrations with Other Tools
Landbot integrates seamlessly with a wide range of popular tools and applications. Here are some key integration points:
Native Integrations
Landbot allows you to connect your chatbots with tools like Google Sheets, Mailchimp, Stripe, Salesforce, Slack, and many more. These integrations enable you to automate workflows such as exporting data, sending notifications, and updating CRM contacts without any coding.
Zapier Integration
Through Zapier, Landbot can connect with over 4,000 apps, enabling you to automate various tasks like adding rows to Google Sheets, creating Trello cards, or sending emails via Gmail. This integration significantly expands the scope of automation possibilities.
Webhooks and APIs
For applications that do not have native integrations, Landbot supports connections via webhooks and APIs. This allows you to integrate your chatbot with any third-party app or proprietary technology.
Compatibility Across Platforms and Devices
Landbot is highly flexible in terms of where and how you can deploy your chatbots:
Web Integration
You can embed chatbots on your website in various formats, including Live Chat Widgets, Pop-Ups, Website Embeds, and Full Page chatbots. This ensures that your chatbot can be integrated into any section of your website where it is most beneficial.
Mobile and Messaging Apps
Landbot supports building chatbots for mobile apps and messaging platforms such as WhatsApp and Facebook Messenger. This multi-channel capability allows you to reach your audience across different platforms.
API and Custom Integrations
For more customized solutions, Landbot provides an API that can be used to integrate the chatbot into any third-party application. For example, you can integrate Landbot with a mobile app built on platforms like Adalo by using custom actions and webhooks.
Ease of Use and Setup
One of the standout features of Landbot is its no-code visual builder, which makes it easy for anyone, regardless of their technical expertise, to create and integrate chatbots. The platform offers pre-built templates, drag-and-drop functionality, and clear setup instructions available in the Knowledge Center and Landbot Academy.
In summary, Landbot’s extensive integration options, multi-platform compatibility, and user-friendly setup process make it an excellent choice for integrating AI-driven customer support tools into various business workflows.
Landbot - Customer Support and Resources
Customer Support Tools
Human Takeover Block
Landbot allows you to integrate a human takeover block into your chatbot flows. This feature enables users to switch from interacting with the automated chatbot to speaking directly with human support representatives, especially in sensitive or complex situations, such as contract cancellations.Team Inbox
The platform provides a central team inbox where you can manage multiple agents and chats. This feature helps in organizing and responding to customer inquiries efficiently.Support Flow Automation
Landbot’s chatbot builder includes features to automate support flows. For example, you can use the “Brick Workaround Business Open/Closed” to manage support queries based on your working hours. Users can report issues, request setup assistance, or contact support through a structured flow that collects necessary information and sends it to the support team via email.Additional Resources
Help Center Bot
Landbot has introduced a Help Center bot that centralizes all help resources, including the Knowledge Base, Video Tutorials, Community, FAQs, and options to contact Support, Sales, and Product teams. This bot makes it easier for users to find help without always needing to contact support directly.Templates and Bricks
The platform offers ready-to-use templates and reusable “Bricks” that simplify the process of building and scaling chatbots. These templates and bricks are particularly useful for creating multiple chatbots and complex flows without requiring extensive setup.Analytics & Reporting
Landbot provides analytics and reporting tools that allow you to set goals, view reports, and analyze drop-offs in conversations. This helps in optimizing the chatbot’s performance and improving user engagement.Dynamic Data and Integrations
You can connect any data source to your chatbot, enabling dynamically generated options and personalized conversations. Landbot also supports integrations with popular software platforms, Webhooks, and APIs, ensuring seamless data synchronization across different tools.Educational Resources
Landbot offers a range of educational resources, including ready-made templates, courses, articles, and support contact options. These resources are designed to help users get started and maximize the potential of their chatbots.AI-Powered Solutions
AI FAQ Assistant
Landbot’s AI FAQ Assistant, powered by OpenAI GPT-4 technology, allows you to create intelligent chatbots that answer frequently asked questions naturally. This feature helps in providing 24/7 customer support and significantly reduces the time taken to resolve customer queries. By combining these features, Landbot ensures that users have a comprehensive and supportive environment to build, manage, and optimize their chatbots for effective customer support. Landbot - Pros and Cons
Advantages of Landbot
Landbot offers several significant advantages that make it a valuable tool for customer support and engagement:Ease of Use
Landbot is renowned for its no-code, drag-and-drop interface, making it easy for users without technical expertise to create and deploy chatbots. This intuitive builder allows you to design conversational flows quickly and efficiently.Multi-Platform Integration
Landbot supports integration with various platforms, including websites, WhatsApp, and Facebook Messenger. This multi-channel support ensures that businesses can engage with customers on their preferred communication channels.Advanced AI and NLP Capabilities
Landbot incorporates artificial intelligence (AI) and natural language processing (NLP) to handle complex user queries. Features like keyword matching, intent recognition, and entity capture enable the chatbot to provide personalized and accurate responses.Real-Time Analytics
The platform offers real-time analytics, allowing you to track user interactions, conversion rates, and other performance metrics. This helps in optimizing the chatbot’s performance and improving the user experience.Customizable Templates and Media Support
Landbot provides a range of pre-built templates for various use cases such as lead generation, appointment scheduling, and FAQs. You can also enhance user engagement by incorporating images, videos, and other multimedia elements into conversations.24/7 Customer Support
Landbot offers continuous customer support, ensuring that your chatbot operates smoothly around the clock. This is particularly beneficial for businesses that need to provide constant customer service.Scalability and Flexibility
Landbot allows for scalable deployments, enabling you to easily expand the capacity of your chatbots to handle increased traffic and complex scenarios as your business grows. You can also make real-time modifications to your chatbot without downtime.Disadvantages of Landbot
While Landbot offers many benefits, there are also some drawbacks to consider:Steep Learning Curve
New users may find the interface and workflow challenging to navigate and master initially, despite the no-code nature of the platform.Limited Design Options
The customization of chatbot appearance and user interface may not meet all branding requirements, which could be a limitation for some businesses.Dependency on Integrations
Effective performance often relies on third-party integrations, which can be unstable or costly. This dependency can sometimes disrupt the smooth operation of the chatbot.Higher Cost Tiers
Advanced features and higher usage limits are locked behind more expensive subscription plans, which might be a barrier for smaller businesses or those on a tight budget.Occasional Glitches
Users might experience sporadic technical issues or bugs that can disrupt chatbot functionality, although these are generally manageable with the available customer support. By weighing these pros and cons, businesses can make an informed decision about whether Landbot is the right tool for their customer support and engagement needs. Landbot - Comparison with Competitors
When Comparing Landbot to Other AI-Driven Customer Support Tools
Several key features and differences stand out.Landbot Unique Features
- Keyword Matching and AI Integrations: Landbot offers advanced keyword-matching capabilities through its Keyword Jump and Global Keywords features. It also integrates with Dialogflow, allowing for intent recognition and entity capture, which enhances the chatbot’s ability to understand user queries.
- AI Assistants: Landbot provides specialized AI assistants for customer support, lead generation, and appointment booking. These assistants can be trained on specific content and integrated into chatbot flows to automate common tasks.
- No-Code Interface: Landbot allows users to create conversational chatbots without any coding, making it accessible to a wide range of users.
- Multichannel Deployment: Landbot supports deployment on multiple channels, including web, WhatsApp, and integrations with tools like Slack, Salesforce, and Zapier.
Competitors and Alternatives
Zendesk Answer Bot
- Integration with Zendesk: Zendesk Answer Bot is highly integrated with the Zendesk ecosystem, making it ideal for companies already using Zendesk. It automates ticket resolution, suggests relevant help articles, and operates across multiple communication channels.
- Limitation: It is less suitable for businesses using other customer support platforms due to its tight integration with Zendesk.
Freshdesk (Freddy AI)
- Omnichannel Support: Freshdesk’s Freddy AI offers AI-driven ticket management across multiple platforms, providing a unified view of customer interactions. It automates workflows and handles routine inquiries efficiently.
- Difference: Unlike Landbot, Freshdesk is more focused on ticket management and omnichannel support within its own ecosystem.
Intercom
- Personalized Interactions: Intercom combines live chat, chatbots, and automation to deliver personalized customer service. Its chatbots can be customized to specific business needs and integrate with various communication channels.
- Difference: Intercom’s focus is more on real-time engagement and personalized interactions, whereas Landbot is more versatile in its application across different tasks like lead generation and appointment booking.
Ada
- Natural Language Processing (NLP): Ada uses NLP to understand and engage with users effectively, offering multi-language support. It streamlines repetitive tasks and integrates with various communication channels.
- Difference: Ada is highly customizable and focuses on handling high-volume customer interactions, whereas Landbot is more flexible in its application across different business needs.
LivePerson
- Conversational Commerce: LivePerson offers advanced AI chatbots optimized for conversational commerce, handling customer inquiries and automating responses across various channels.
- Difference: LivePerson is more focused on real-time messaging and conversational commerce, whereas Landbot provides a broader range of AI-driven tools for different business tasks.
Potential Alternatives
If you are looking for alternatives to Landbot, here are a few considerations:- DocsBot AI: If your business requires precise, document-based AI answers, DocsBot AI might be a better fit. It offers deeper integration with structured data sources and is designed for businesses needing reliable information retrieval from documents.
- Elfsight AI Chatbot: For businesses looking for a highly customizable website chatbot with seamless embedding, Elfsight AI Chatbot could be an option. It offers a free plan and is known for its ease of integration.
Landbot - Frequently Asked Questions
Frequently Asked Questions about Landbot
What is Landbot and how does it help with customer support?
Landbot is a no-code chatbot platform that helps users build bots for websites, WhatsApp, and Facebook Messenger without writing any code. It streamlines customer support operations by automating interactions such as lead generation, appointment scheduling, and support. Landbot enables self-service for customers to resolve queries through automated FAQs and notifications, reducing the need for manual support.How do I get started with Landbot?
To get started with Landbot, you can sign up for a free forever plan, known as the Sandbox plan, which includes 100 chats per month, basic flow operations, and limited integrations. You can also opt for paid plans starting at $42/month, which offer more features and chats. Once you log in, you can use the intuitive drag-and-drop flow builder to create your chatbot.What is the AI FAQs Assistant in Landbot?
The AI FAQs Assistant in Landbot is a feature that allows you to create an intelligent chatbot that answers frequently asked questions based on the content you provide. This AI-powered feature uses OpenAI GPT-4 technology and enables customers to solve their queries in a natural conversational manner without needing to browse through support content. You can upload data sources like FAQs, product books, and company information to train the assistant.How do I set up an AI FAQs Assistant in Landbot?
To set up an AI FAQs Assistant, log in to your Landbot account, go to “AI Assistants,” and select “FAQ/Customer service.” Give your assistant a name, role, and welcome message, and define its instructions and tone of voice. Upload your data sources (PDF only), edit the information if needed, and click “Generate.” You can then select the channel (Web or WhatsApp) to publish your assistant and customize it further if required.What channels can I deploy my Landbot chatbot on?
Landbot allows you to deploy your chatbot on multiple channels, including the web and WhatsApp. For web deployment, you can share a link or use embedding options to add the chatbot to your website. For WhatsApp, you need to link the chatbot to a WhatsApp Business number and can share the link or use a QR code for users to start conversations.What are the pricing plans for Landbot?
Landbot offers a free forever plan (Sandbox) with 100 chats per month and basic features. Paid plans start at $42/month (Starter plan) and go up to $105/month (Pro plan), with varying features and chat limits. There are also separate pricing plans for WhatsApp, starting at $209/month. Additional user seats, chats, and AI chats can be purchased separately.Can I integrate Landbot with other tools and services?
Yes, Landbot integrates with various leading tools and services such as Slack, Salesforce, Zapier, Google Analytics, Google Sheets, MailChimp, and more. These integrations help in managing customer data and support operations more efficiently.How can I customize the appearance and behavior of my Landbot chatbot?
You can customize your Landbot chatbot by defining its welcome message, tone of voice, and instructions. For web deployments, you can further customize the appearance using embedding options and personalization features to match your brand identity. You can also use custom CSS/JS for more advanced customizations.Does Landbot provide analytics and performance insights?
Yes, Landbot provides built-in analytics and performance insights. You can set goals and track key support metrics using the analytics dashboard or drill down into agent performance reports and user chat logs for granular insights. This helps in bringing transparency to support operations and improving agent productivity.Can I use Landbot for multilingual support?
Yes, Landbot supports multilingual responses, allowing you to personalize support conversations to serve a global audience. This feature helps in engaging customers in their preferred language.Is there a free trial or a money-back guarantee for Landbot?
Landbot offers a free forever plan (Sandbox) which serves as a trial. However, there is no specific mention of a money-back guarantee for the paid plans.