Gandi - Detailed Review

Frequently Asked Questions about Gandi

How do I manage my domain names using Gandi’s interface?

Gandi offers two main views to manage your domain names: Simple View and Advanced View. The Simple View is easier to use and allows you to renew domains with a single click, sort domains by expiration date or alphabetically, and view domains by organization. The Advanced View provides more detailed information and additional options, such as search filters for criteria like extension, organization, tag, owner, and expiration date.

What are configuration templates in Gandi, and how do I use them?

Configuration templates in Gandi allow you to save DNS records, nameserver settings, and email options and apply them to any chosen domain name. You can create these templates and apply them during domain registration or later, even in bulk. This feature is particularly useful for resellers or those managing a large number of domain names.

How can I automate DNS management with Gandi?

Gandi provides automated DNS management tools. You can use their interface to manage DNS easily, create templates for DNS configurations, and link a DNS zone to multiple domain names. Additionally, Gandi supports technologies like Anycast, LiveDNS, AXFR, DNSSEC, and Glue Records, which can be managed manually or through their public API.

Can I use external nameservers with my Gandi domain?

Yes, you can use your own nameservers with your domain names registered at Gandi. Additionally, Gandi offers a secondary nameserver (NS6) that supports pre-signed DNSSEC zones for free, which can be used on domains registered with Gandi.

How does Gandi handle domain name disputes and locking?

Gandi has a legal desk that handles domain name disputes, locking, and forced transfers. They are cautious and follow due process in handling takedown requests and other disputes. Gandi also maintains an abuse desk to handle issues like spamming or fraudulent registrations.

What happens if a domain is auto-renewed but the customer fails to pay?

If a domain is auto-renewed and the customer fails to pay, Gandi must still provide payment to the registry. Therefore, renewals cannot be refunded, and the risk of non-payment must be borne by the reseller.

How do I move a domain from my personal account to my reseller organization?

You can move a domain from your personal account or organization to your reseller organization by following specific steps outlined in Gandi’s documentation. This process involves transferring the domain ownership and managing the domain through your reseller account.

What is Gandi’s refund policy for domain registrations and other services?

Gandi refunds services where the service was not delivered due to errors on their part or where their policy specifically permits it. For domain registrations, refunds are possible if the registration can be canceled within a specified time period, which varies by domain extension. For example, SSL certificates can be fully refunded up to 60 days.

Can I manage my DNS zones securely with Gandi?

Yes, Gandi provides several security features for managing DNS zones. You can activate DNSSEC in a few clicks, and Gandi’s LiveDNS automatically handles the process. Additionally, your DNS zones are saved before each modification, allowing you to manually make backups and restore previous versions if needed.

How does Gandi support collaboration and team management?

Gandi allows you to create teams with specific permissions and invite users to join them as needed. This feature is designed for collaboration, making it easy to manage domain names and other Gandi products within an organization.