Boost.ai - Detailed Review

E-Commerce Tools

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Boost.ai - Detailed Review Contents
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    Boost.ai - Product Overview



    Boost.ai for Conversational AI



    Primary Function

    Boost.ai is a platform that specializes in building, implementing, and operating conversational AI chatbots. Its main purpose is to simplify interactions between people and organizations using market-leading machine learning.

    Target Audience

    The target audience includes businesses and organizations looking to improve customer experiences through automated human-to-organization interactions.

    Key Features

    • Conversational AI Chatbots: Boost.ai helps in creating and operating chatbots that foster exceptional interactions between customers and organizations.
    • Automation of Interactions: The platform automates human-to-organization interactions, delivering unparalleled customer experiences and organizational outcomes.
    • Customer Experience: The focus is on delivering outstanding customer experiences by setting new standards for engagement and satisfaction.
    • Responsible AI: Boost.ai emphasizes responsibly pushing the boundaries of AI to ensure ethical and effective use.

    If you are looking for AI-driven tools specifically for e-commerce search, filter, and merchandising, you might want to consider the Boost AI Search & Discovery app for Shopify, which is a different product offered by Boost Commerce. Here is a brief overview of that:



    Boost AI Search & Discovery for Shopify



    Primary Function

    Boost AI Search & Discovery is a Shopify app that enhances product search, filtering, and merchandising capabilities to improve the shopping experience and drive sales.

    Target Audience

    The target audience includes e-commerce businesses using the Shopify platform.

    Key Features

    • AI-Powered Search: Fast and intuitive search with spell-check and typo tolerance to ensure accurate results.
    • Custom Product Filters: Advanced filter options including tag, metafield, variant, and more.
    • Visual Merchandising: Tools to pin, boost, demote, or hide products to optimize product displays.
    • Predictive Bundles: Suggesting complementary products to increase average order value.
    • Analytics & Reports: Insights into customer behavior, search patterns, and filter usage to inform business decisions.

    Boost.ai - User Interface and Experience



    User Interface of Boost.ai

    The user interface of Boost.ai, particularly in the context of its conversational AI platform, is designed to be highly user-friendly and intuitive, even for those without extensive technical expertise.

    Ease of Use

    Boost.ai’s platform is built with a no-code approach, making it accessible to a wide range of users. The admin panel is simple and easy to navigate, with menus that are straightforward and visual features that are both useful and helpful.

    Key Features

    • The platform comes with pre-packaged industry modules that include 80% of common intents ready to go, right out of the box. This means that routine inquiries can be automated quickly, without the need for extensive setup or coding knowledge.


    User Experience

    The overall user experience is streamlined to minimize friction. Here are some key aspects:

    User-Friendly Admin Panel

    • The admin panel provides a clear overview of entire conversations and all possible outcomes. It includes features like if-then scenarios and APIs that can be used without needing technical personnel.


    Instant Updates

    • Users can make changes instantly without relying on data scientists or professional coders. This allows for quick adjustments to customer flows, questions, or internal processes managed by the virtual agent.


    Notifications and Support

    • AI trainers receive useful notifications directly in the admin panel, such as reminders for training rounds, alerts for unknown words, and suggestions for general improvements. Training materials, including a knowledge base and online courses, are also accessible from the admin panel.


    Integration with Existing Systems

    • The platform integrates seamlessly with existing tech stacks, including core banking systems, ensuring that users can continue using the systems that work while enhancing those that could benefit from automation.


    Training and Maintenance

    Boost.ai emphasizes ease of management and maintenance:

    AI Trainers

    • Any employee can be appointed as an AI Trainer to maintain and update the virtual agent. The platform provides training videos, articles, and certification courses to help these trainers master the virtual agent.


    Support

    • The support team is available to assist every step of the way, ensuring that necessary changes can happen quickly with minimal disruption to customers or internal processes.

    While the specific application of Boost.ai in the e-commerce sector may not be extensively detailed in the provided sources, the general principles of its user interface and experience suggest that it would be similarly intuitive and user-friendly in this context. The platform’s focus on ease of use, instant updates, and seamless integration makes it a viable solution for various industries, including e-commerce.

    Boost.ai Website

    Boost.ai - Key Features and Functionality



    The Boost AI Search & Discovery App

    Developed by Boost Commerce, this comprehensive e-commerce tool integrates AI to enhance various aspects of an online store. Here are the main features and how they work:



    AI-Powered Search

    • This feature provides fast and intuitive search results that match the customer’s search intent. The AI system continuously learns from the store’s search query data to improve the accuracy of search results.
    • It includes spell-check and typo-tolerance capabilities, ensuring that relevant products are still presented to customers even if they make errors in their search queries.


    Custom Product Filters

    • The app allows you to create different filter trees for various pages, such as collection pages and search result pages. This customization helps customers find what they are looking for more quickly.
    • You can customize and advance filter options, including merging filter values, manually arranging filter values, and displaying tooltips. The app also includes product availability filtering.


    Visual Merchandising

    • This feature enables you to optimize product displays using strategies like pin, boost, demote, and hide products. This helps in promoting specific collections and individual products strategically.
    • Merchants can move sold-out items to the bottom of search results and turn empty searches into opportunities by suggesting popular search results.


    Product Recommendations

    • The app offers various product recommendation settings that appear on the homepage, collection pages, product pages, and cart pages. These recommendations are generated using store shopping data and AI models, and you can also manually select items for promotions.
    • This feature helps increase customer engagement and cross-sales by suggesting relevant products at every touchpoint of the customer journey.


    Analytics and Insights

    • Boost AI Search & Discovery provides a dashboard with valuable data and analytics related to customer purchasing habits. You can view the most popular products, frequently used filter options, commonly searched keywords, and searches that yield no results.
    • This analytical data helps businesses understand customer behavior better and make informed decisions to stay ahead of competitors.


    Integration with Other Apps

    • The app is designed to integrate seamlessly with various Shopify apps, such as Checkout, Wishlist Plus, Weglot, GemPages, and Currency Converter. This ensures that all installed apps work together smoothly without requiring additional development.


    Redirects and Promotions

    • The “Search redirect” feature allows you to redirect customers to specific pages after they enter certain keywords, which is useful for cross-selling, up-selling, and promotional campaigns.
    • You can also promote specific items through the search box by prioritizing products in the popular suggestion list, which is particularly useful for seasonal sales or promotional campaigns.


    AI Synonyms

    • The app includes an AI synonyms system that automatically recognizes similar sets of words based on the store’s search query data. This ensures that customers get relevant search results even when they use different words to describe the same product.

    By integrating these features, Boost AI Search & Discovery enhances the shopping experience, increases sales, and provides valuable insights into customer behavior, all while leveraging AI to optimize various aspects of the e-commerce process.

    Boost.ai - Performance and Accuracy



    Performance

    Boost.ai, particularly through its integration with Shopify storefronts, has shown significant performance improvements in several areas:

    Search and Product Recommendations

    Boost.ai’s AI models, such as the Boost AI Search and Discovery, reduce the manual work needed to set up optimized and personalized search and product recommendations. This results in a more efficient and seamless shopping experience for customers, as the AI can adapt product listings based on shopper behavior.

    Semantic Search

    The advanced Semantic Search system in Boost AI Search & Discovery enhances the precision of search results by considering the user’s intent, location, and previous search behavior. This leads to more relevant search results and a better user experience.

    Inventory Management

    AI algorithms can predict when specific products will run out of stock and automatically reorder them, ensuring that site visitors can find what they are looking for quickly and efficiently.

    Accuracy

    The accuracy of Boost.ai’s AI-driven tools is supported by several features:

    Personalized Recommendations

    The AI algorithms analyze customer browsing history, purchase patterns, and demographic data to provide highly relevant product suggestions. This increases the likelihood of conversions and enhances customer satisfaction.

    Contextual Search

    The AI engine scans external data such as the day of the week, season, and trending topics to make search results more accurate. This contextual search capability ensures that the search results are more aligned with the user’s intent.

    Automated Customer Service

    Tools like Lyro, which use Boost.ai’s AI mechanisms, have achieved a success rate of 50-70% in automated responses, significantly reducing the first response time and improving customer satisfaction.

    Limitations and Areas for Improvement

    While Boost.ai has demonstrated strong performance and accuracy, there are some limitations and areas that could be improved:

    Initial Setup and Learning Curve

    Similar to other AI tools, there may be an initial learning curve for merchants to fully utilize all the features of Boost.ai. This can require some time for familiarization and setup.

    Dependence on Data Quality

    The accuracy of AI-driven recommendations and search results depends heavily on the quality and completeness of the data available. Ensuring high-quality data inputs is crucial for optimal performance.

    Human Oversight

    While AI can automate many tasks, human oversight is still necessary to ensure that the AI outputs are contextually appropriate and accurate. This is particularly important in high-stake studies or critical decision-making processes. In summary, Boost.ai’s performance and accuracy in the e-commerce sector are strong, with significant improvements in search, product recommendations, and customer service. However, there are areas such as initial setup, data quality, and the need for human oversight that need to be considered for optimal use.

    Boost.ai Website

    Boost.ai - Pricing and Plans



    Plans and Pricing

    Boost AI Search & Discovery offers several plans to accommodate different business needs, particularly based on the number of products in your Shopify store.

    Basic Plan

    • Cost: $59 per month.
    • Features: This plan is suitable for smaller stores and includes basic features such as product filters, site search, and some customization options.


    Essential Plan

    • Cost: $239 per month.
    • Features: This plan provides essential features for revenue growth, including advanced product filters, customized search fields, spell check and typo tolerance, and integration with other Shopify apps.


    Professional Plan

    • Cost: Custom pricing; you need to discuss your requirements with the Boost team to establish a plan.
    • Features: This plan includes the entire suite of Boost AI features with no limitations, enterprise-grade security, and unified B2B wholesale management.


    Product Counting

    • The pricing plans are based on the total number of products in your Shopify store, including in-stock, out-of-stock, draft-mode, and active products. However, product variants and SKUs are not counted.


    Add-ons

    • Besides the main plans, Boost AI Search & Discovery offers various add-ons to enhance the app’s functionality. Some add-ons come with a 14-day free trial, and additional charges will be added to your Shopify billing cycle after the trial period.


    Free Trial

    • There is a 14-day free trial available for you to test the app risk-free. Additionally, a 30-day money-back guarantee is offered.


    Billing

    • The monthly price is a recurring subscription charge, and all charges, including subscription and usage fees for add-ons, are non-refundable. Shopify handles the payments.

    Given the information available, there is no specific pricing structure detailed for the general Boost AI platform (https://boost.ai) in the context of e-commerce tools. The pricing outlined above is specific to Boost AI Search & Discovery for Shopify stores. If you are looking for information on other Boost AI products or services, the provided sources do not offer that detail.

    Boost.ai - Integration and Compatibility



    Integration and Compatibility of Boost.ai’s AI-driven E-commerce Tools



    Integration with Other Tools

    Boost.ai is built to integrate seamlessly with a variety of platforms and tools that are commonly used in e-commerce. Here are some examples:

    E-commerce Platforms
    Boost.ai can be integrated with major e-commerce platforms such as Shopify, WooCommerce, and Magento. This allows businesses to enhance their customer service and sales processes without needing to switch platforms.

    Customer Service Solutions
    The platform integrates well with third-party customer service solutions like Salesforce and Zendesk, ensuring a cohesive and efficient customer support experience.

    Communication Channels
    Boost.ai’s virtual agents can be integrated with leading communication platforms like Slack, Messenger, WhatsApp, and MS Teams, enabling a consistent message across multiple channels.

    Compatibility Across Different Platforms and Devices

    Boost.ai’s tools are designed to be compatible with a wide range of systems and devices:

    Browser Compatibility
    The Boost.ai website and Chat Panel are compatible with modern browsers, including Internet Explorer, Edge, Firefox, Chrome, and Safari, provided they have been updated within the past 24 months.

    Assistive Technologies
    The platform supports assistive technologies and is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 levels A and AA. Efforts are ongoing to achieve full compliance with Level AAA.

    API Integrations
    Boost.ai offers APIs that connect to popular communication, CRM, and automation solutions, making it easy to integrate with existing tech stacks.

    Technical Specifications

    The accessibility and functionality of Boost.ai’s tools rely on several technologies:

    HTML, WAI-ARIA, CSS, and JavaScript
    These technologies ensure conformance with accessibility standards and enable the platform to work smoothly with web browsers and assistive technologies. In summary, Boost.ai’s e-commerce tools are highly integrable with various platforms and tools, and they are designed to be compatible with a range of devices and browsers, ensuring a seamless and accessible user experience.

    Boost.ai Website

    Boost.ai - Customer Support and Resources



    Boost AI Search & Discovery Support Options

    Boost AI offers several comprehensive customer support options and additional resources to ensure users have a seamless and supportive experience.

    Help Center

    Boost AI provides a well-structured and easy-to-follow Help Center, accessible at `help.boostcommerce.net`. This resource acts as a knowledge base where users can find detailed guidance and answers to common questions. The Help Center is designed for self-service support, allowing users to resolve issues independently without needing to contact an agent immediately.

    In-app Chat Widget

    For non-technical issues, Boost AI offers an in-app chat widget. Users can access this by going to the app-admin page and clicking the purple bubble at the bottom right corner of the screen. This widget provides suggested answers to common questions, and if further assistance is needed, users can select “Ask” and type their question along with their email address to receive support via email from a customer representative.

    Email Support

    For technical issues or other concerns that users prefer to address via email, Boost AI provides email support. Users can contact the customer support team at “, and the team will respond as soon as possible.

    Tutorials and Guides

    In addition to the Help Center, Boost AI offers easy-to-follow walkthrough videos and tutorials. These resources help users understand how to use the various features of the product effectively.

    Success Stories and Articles

    Boost AI also shares customer success stories and articles that provide insights into how other businesses have successfully implemented and benefited from their solutions. This can be a valuable resource for users looking to optimize their own use of the product.

    Integrations and Additional Features

    The platform includes various integrations with top eCommerce apps, as well as features like predictive bundles, pre-order options, and personalization, all of which are supported through the aforementioned resources. This ensures that users can fully leverage the capabilities of Boost AI Search & Discovery to enhance their eCommerce operations. By providing these multiple support channels and resources, Boost AI ensures that users have the assistance they need to effectively use and benefit from their AI-driven eCommerce tools.

    Boost.ai - Pros and Cons



    Advantages



    Enhanced Search and Filter Capabilities

    Boost AI Search & Filter offers a fast and intuitive smart search feature that delivers results aligned with the customer’s search intent. This AI-powered search can significantly improve the shopping experience by providing accurate and relevant results quickly.

    Customization and Compatibility

    The app is highly customizable, requiring no coding, and works seamlessly with the latest Shopify themes. It also integrates with various other apps such as Checkout, Wishlist Plus, and Currency Converter, making it versatile and adaptable to different e-commerce setups.

    Personalized Recommendations

    Boost AI includes features for personalized product recommendations on home, collection, product, and cart pages. These recommendations are based on customer behavior and preferences, which can increase the likelihood of conversions and boost sales.

    Visual Merchandising

    The app provides visual merchandising tools that allow merchants to pin, boost, demote, or hide products strategically. This helps in optimizing product displays and driving more sales through effective product placement.

    Insightful Analytics

    Boost AI offers detailed analytics reports on collection filter and search behavior, providing valuable insights into customer behavior. This data can be used to refine the shopping experience and improve overall performance.

    24/7 Support and Scalability

    While the specific app itself may not offer 24/7 support directly, the integration with other tools and its automated features ensure that customers receive immediate assistance, similar to the benefits of AI chatbots in e-commerce. The app is also scalable, handling increased traffic without the need for additional resources.

    Disadvantages



    Cost

    Although Boost AI Search & Filter offers a free plan and a free trial, the full benefits may require a paid subscription. This could be a drawback for smaller e-commerce businesses with limited budgets.

    Learning Curve

    While the app is highly customizable and user-friendly, there might still be a learning curve for merchants who are not familiar with AI-driven tools. This could require some time to fully utilize all the features effectively.

    Dependence on Data Quality

    The effectiveness of the AI-powered recommendations and search results depends on the quality and accuracy of the data provided. Poor data quality could lead to less accurate recommendations and search results, which might negatively impact the customer experience.

    Integration Limitations

    Although the app integrates with several other tools, there might be limitations or compatibility issues with certain themes or apps that are not listed. This could require additional setup or troubleshooting. In summary, Boost AI Search & Filter offers significant advantages in enhancing the shopping experience, personalizing recommendations, and providing insightful analytics. However, it may come with costs, a potential learning curve, and dependencies on data quality and integration compatibility.

    Boost.ai Website

    Boost.ai - Comparison with Competitors



    Boost AI Search & Filter

    • AI-Powered Search: Boost uses AI and natural language processing to understand search intent, providing accurate results and handling typos and autocompletion efficiently.
    • Custom Product Filters: It offers advanced filter options based on tags, metafields, variants, and more, which is highly customizable without requiring coding.
    • Visual Merchandising: Boost allows you to prioritize products based on attributes or performance metrics, and strategically manage product visibility to maximize sales.
    • Predictive Product Bundling: The tool leverages store data to create AI-driven product bundles, enhancing upselling and cross-selling opportunities.
    • Insightful Analytics: It provides detailed reports on search behavior, collection filters, and recommendation performance, helping you analyze the overall impact of the app.


    Nosto

    • Personalized Shopping Experiences: Nosto uses big data, artificial intelligence, and dynamic targeting to deliver highly targeted product recommendations and personalized content in real-time.
    • Speedy Setup: It offers quick setup via API or pre-built templates, reducing the time to value and ensuring no negative impact on site speed.
    • Custom Pricing: Nosto’s pricing is based on your business needs, making it a flexible option for various business sizes.


    Adobe Sensei

    • Integration with Adobe Commerce: Adobe Sensei integrates directly with Adobe Commerce, providing tools for optimization and personalization, including predictive search and automated catalog management.
    • Data Analysis and GenAI: It offers personalized product recommendations, image tagging, and analysis, as well as predictive analytics to understand customer journeys.
    • Custom Pricing: Pricing is tailored to specific business needs, similar to Nosto.


    OptiMonk AI

    • Real-Time Visitor Behavior Analysis: OptiMonk AI segments visitors based on their actions and presents relevant offers, messages, or content in real-time, significantly increasing conversion rates.
    • Automated Content Optimization: It automatically writes conversion-optimized product descriptions, headlines, and lists, and improves pop-up conversion rates through personalization.
    • Fixed Pricing: OptiMonk AI starts at $249/month, providing a clear cost structure.


    Key Differences and Alternatives

    • Search and Filter Capabilities: Boost AI Search & Filter stands out with its advanced search and filter features, particularly its ability to handle typos and provide autocompletion. If you need more focused search capabilities, Boost might be the better choice. However, if you are looking for a more comprehensive personalization platform, Nosto or Adobe Sensei could be better alternatives.
    • Visual Merchandising and Product Bundling: Boost’s visual merchandising and predictive product bundling features are unique and highly beneficial for optimizing product displays and cross-selling. If these features are crucial, Boost is a strong contender. Otherwise, Nosto’s dynamic targeting and Adobe Sensei’s automated catalog management might offer similar benefits in different ways.
    • Pricing and Flexibility: While Boost offers a free plan and a free trial, Nosto and Adobe Sensei have custom pricing based on business needs. OptiMonk AI has a fixed pricing plan starting at $249/month. Depending on your budget and specific requirements, one of these models might be more suitable for your business.


    Conclusion

    In summary, Boost AI Search & Filter excels in AI-powered search, custom product filters, and visual merchandising, making it a strong option for businesses looking to enhance their search and product display capabilities. However, if you need more comprehensive personalization, real-time visitor behavior analysis, or integration with specific e-commerce platforms, alternatives like Nosto, Adobe Sensei, or OptiMonk AI might be more appropriate.

    Boost.ai - Frequently Asked Questions



    Frequently Asked Questions about the Boost AI Search & Discovery App



    What are the key features of the Boost AI Search & Discovery app?

    The Boost AI Search & Discovery app offers several key features, including AI-powered search that provides fast and intuitive results, custom product filters, and visual merchandising tools. It also includes recommendation settings for home, collection, product, and cart pages, as well as insightful analytics on search and filter behavior.

    How does the pricing work for the Boost AI Search & Discovery app?

    The app offers various monthly plans based on the number of products in your Shopify store. There are three main packages: Basic, Essential, and Professional. The pricing varies depending on the number of products and the Shopify plan you are using (regular Shopify or Shopify Plus). Additionally, there are add-ons available that may offer a free trial but will incur additional charges after the trial period.

    How are products counted for the monthly subscription?

    The app counts all in-stock, out-of-stock, draft-mode, and active products. However, it does not count product variants, SKUs, deleted, or archived products. If you need to exclude certain products from being counted, you can delete or archive them.

    What happens if my product count exceeds the current plan?

    If your product count exceeds the limit of your current plan, the app will send notification emails and reminders. You need to upgrade to a higher plan within 7 days to continue using all features. If you do not upgrade, your frontend store will show only one filter option on each filter tree, and app admin access will be restricted.

    Is there a free trial available for the Boost AI Search & Discovery app?

    Yes, the Boost AI Search & Discovery app offers a 14-day free trial. This trial can help you determine if the app is suitable for your business before upgrading to a paid plan.

    Which browsers are compatible with the Boost AI Search & Discovery app?

    The app is compatible with Mozilla Firefox and Google Chrome. Using these browsers is recommended to avoid any unexpected errors.

    How does the app integrate with other Shopify apps?

    The Boost AI Search & Discovery app works with various other Shopify apps, including Checkout, Wishlist Plus, Weglot, GemPages, Currency Converter, Product Labels, and Reviews.io.

    What kind of support does the Boost AI Search & Discovery app offer?

    The app provides a support team that is available to help you at every step of the way. You can contact them for further assistance via email.

    Can I customize the search and filter settings without coding?

    Yes, the Boost AI Search & Discovery app is highly customizable, and you do not need any coding skills to set it up. It allows you to customize menu and collection filters, as well as other settings, to match your theme.

    What kind of analytics does the app provide?

    The app offers insightful analytics, including detailed reports on collection filter and search behavior. This helps you analyze the overall impact of the app on your store and make data-driven decisions.

    Are the charges for the app and its add-ons refundable?

    No, all charges, including subscription and usage fees for add-ons, are non-refundable.

    Boost.ai Website

    Boost.ai - Conclusion and Recommendation



    Final Assessment of Boost AI in E-Commerce Tools

    Boost AI, offered by Boost Commerce, is a highly effective tool in the AI-driven product category for e-commerce, particularly for Shopify merchants. Here’s a comprehensive overview of its benefits and who would most benefit from using it.

    Key Features and Benefits



    AI-Powered Search

    Boost AI provides a fast and intuitive smart search feature that delivers results aligned with the customer’s search intent. This enhances the shopping experience significantly.



    Custom Product Filters

    The app offers advanced filter options, including tags, metafields, and variants, which can be customized without requiring any coding. This makes it easier for customers to find what they are looking for.



    Product Recommendations

    Boost AI utilizes AI and machine learning to offer personalized product recommendations on home, collection, product, and cart pages. This can lead to higher conversion rates and increased average order value (AOV).



    Visual Merchandising

    The tool allows for strategic promotion of specific collections and individual products through features like pin, boost, demote, and hide. This helps in optimizing product displays and driving more sales.



    Insights and Analytics

    The app provides detailed analytics on search behavior, collection filters, and recommendation performance. This helps merchants gain valuable insights into customer behaviors and optimize their strategies accordingly.



    Who Would Benefit Most



    Shopify Merchants

    Any Shopify merchant looking to enhance their product discovery and search functionality would greatly benefit from Boost AI. It integrates seamlessly with Shopify and works with the latest themes.



    Small to Medium-Sized Businesses

    These businesses can leverage Boost AI to streamline their operations, improve customer engagement, and drive growth without needing extensive technical expertise.



    Sales and Marketing Professionals

    Professionals responsible for driving revenue and customer acquisition can use Boost AI’s forecasting and recommendation tools to optimize their strategies and improve performance.



    Overall Recommendation

    Boost AI is an excellent choice for e-commerce businesses, especially those on the Shopify platform, looking to improve their product discovery, search functionality, and overall customer shopping experience. Its AI-powered features, customizable filters, and insightful analytics make it a valuable tool for enhancing sales and customer engagement.

    Given its user-friendly interface, lack of coding requirements, and comprehensive support, Boost AI is highly recommended for businesses aiming to provide a more intuitive and personalized shopping experience for their customers. The free plan and trial options also make it accessible for businesses to test its features before committing to a paid plan.

    Boost.ai Website
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