Coveo - Detailed Review
E-Commerce Tools
Coveo - Product Overview
Overview
Coveo is a leading provider of AI-powered search and relevance solutions, particularly impactful in the e-commerce sector. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Coveo’s primary function is to enhance search capabilities using artificial intelligence (AI) and machine learning. It integrates seamlessly into various digital platforms, including e-commerce sites, to deliver highly relevant and personalized search results. This helps users find what they need quickly and efficiently, whether they are customers searching for products or employees looking for internal resources.Target Audience
Coveo’s target audience includes medium to large enterprises across several industries such as technology, healthcare, finance, and retail. The platform is particularly useful for professionals in roles like IT, data analytics, customer experience, and knowledge management. Geographically, Coveo focuses on North America and Europe, where businesses are more likely to adopt advanced technology solutions.Key Features
AI-Powered Relevance
Coveo’s AI algorithms analyze user behavior, content metadata, and contextual data to determine the most relevant search results. This ensures that users receive highly accurate and contextually appropriate results based on their past interactions and preferences.Personalization
Coveo delivers personalized experiences by adapting search results to individual user behaviors, preferences, and user profiles. This personalization is crucial for e-commerce sites, where it can suggest products based on previous searches or purchases.Faceted Search
The platform includes faceted search capabilities, allowing users to filter and refine search results based on various attributes or categories. For example, an online shopper can narrow down results by brand, price range, or product specifications.Recommendations
Coveo’s recommendation engine, powered by machine learning, continuously analyzes user behavior to provide tailored recommendations. This can include suggesting products or relevant articles and help desk solutions.Search Analytics
Coveo offers in-depth search analytics that help businesses track user behavior, search patterns, and click-through rates. This data allows businesses to optimize the search experience for better results and insights.Predictive Insights
The platform provides predictive insights by analyzing historical data and patterns, enabling businesses to anticipate customer needs and make proactive decisions. This helps in improving customer service and overall user experience. By integrating these features, Coveo enhances user engagement, increases conversion rates, and improves overall satisfaction for both businesses and their users. Coveo - User Interface and Experience
When Integrating Coveo into an E-Commerce Platform
The user interface and overall user experience are crafted to be intuitive, efficient, and highly engaging.
User Interface
The Coveo interface is characterized by its simplicity and ease of use. Here are some key aspects:
- Intuitive Workflows: Coveo’s Merchandising Hub features drag-and-drop UI elements, making it easy for merchandisers to manage search, listings, and recommendations without needing extensive technical expertise.
- Clean and Intuitive Design: The user interface is kept clean and easy to navigate, ensuring that users can make the most of Coveo’s powerful backend features.
- Visual Editor: Merchandisers can use an intuitive and visual editor to manage search, listings, and recommendations, providing full transparency into AI and ranking processes.
Ease of Use
Coveo is designed to be user-friendly, even for those without deep technical knowledge:
- Simple Integration: Coveo integrates seamlessly with popular e-commerce platforms such as Shopify, Magento, and Salesforce Commerce Cloud, with detailed documentation and pre-built apps to simplify the setup process.
- Configurable Settings: Users can easily configure the search experience, including personalization settings, faceted search filters, and product recommendations through the Coveo admin console.
- Indexing Product Data: The process of indexing product data is straightforward, allowing Coveo to gather all relevant information about products, which is essential for delivering accurate search results.
Overall User Experience
The overall user experience with Coveo is highly personalized and engaging:
- Personalized Search Results: Coveo uses AI to personalize search results based on user behavior, preferences, and intent. This ensures that customers see products they are most likely to purchase, enhancing their shopping experience.
- Real-Time Relevance: Search results and recommendations are updated in real-time based on in-session behavior, without the need for manual tuning or a high volume of data.
- Advanced Relevance Engine: Coveo’s AI-driven relevance engine ensures search results are based not just on keywords but also on context, user intent, and historical data, making the search experience more accurate and relevant.
- Query Suggestion and Autocomplete: Machine learning models suggest relevant queries or complete search terms as users type, enhancing the speed and accuracy of the search process.
- Dynamic Navigation: The platform can alter the navigation experience by highlighting or prioritizing links, categories, or pages based on what is most likely to be relevant to the user’s interests.
Analytics and Optimization
Coveo also provides comprehensive analytics and tools for optimization:
- Detailed Insights: Users can access granular and actionable data on key performance metrics, search patterns, and content performance, allowing for continuous optimization of the site’s search functionality.
- A/B Testing: Coveo offers tools for A/B testing different search algorithms and UI changes, helping to refine the search experience based on real-time data.
Overall, Coveo’s user interface and experience are designed to be intuitive, efficient, and highly engaging, making it easier for both users and merchandisers to optimize and enhance the online shopping experience.
Coveo - Key Features and Functionality
Coveo’s AI-Driven Search and Recommendation Engine
Coveo’s AI-driven search and recommendation engine for e-commerce platforms is packed with several key features that significantly enhance the shopping experience and drive business outcomes. Here are the main features and how they work:
Personalization
Coveo uses AI to personalize search results, showing customers products they are most likely to purchase based on their behavior, preferences, and search habits. This personalization is achieved through machine learning algorithms that analyze customer data and adjust the search results accordingly, increasing the chances of conversion and reducing bounce rates.
Advanced Relevance
Coveo’s relevance engine goes beyond simple keyword searches by considering context, user intent, and historical data. This ensures that search results are highly relevant, even when customers use vague or inconsistent queries. The system interprets specific search terms and adjusts the results in real-time, reducing the likelihood of “no results” pages.
Predictive Features
The search bar is equipped with predictive features such as type-ahead and automatic query correction. These features help customers find what they need faster by suggesting possible search terms as they type and correcting any mistakes in their queries.
Smart Suggestions
Coveo’s search bar provides product suggestions directly within the search interface, allowing customers to preview what items will be returned by their query. This feature enhances the shopping experience by giving customers a quick glimpse of relevant products before they even complete their search.
Seasonal and Trend-Based Adjustments
The AI-powered search bar adapts to present offerings based on seasonality and trends. This means that the search results automatically adjust to reflect current demand patterns, such as seasonal preferences or recent spikes in demand, without the need for manual tuning.
Recommendation Engine
Coveo’s machine learning algorithms suggest complementary products, upsells, and cross-sells, enhancing the shopping experience and driving additional revenue. These recommendations are based on customer behavior and preferences, making them highly relevant and likely to convert.
Analytics and Insights
Coveo offers detailed analytics into customer behavior, search patterns, and content performance. This allows businesses to continuously optimize their site’s search functionality and make data-driven decisions to improve customer satisfaction and sales.
Integration with E-Commerce Platforms
Coveo integrates seamlessly with a wide range of e-commerce platforms, including Shopify, Magento, Salesforce Commerce Cloud, BigCommerce, and Sitecore. For custom-built platforms, Coveo provides APIs and SDKs to facilitate integration. For example, the Coveo for Shopify app simplifies the integration process, allowing merchants to connect their Shopify store to Coveo and customize the search experience.
Automatic Data Indexing
After connecting Coveo to the e-commerce platform, the system automatically indexes all relevant product data, such as titles, descriptions, images, prices, and specifications. This ensures that the search engine can deliver accurate and relevant search results. Advanced configuration options are available for complex data sets to ensure the data is indexed correctly.
Real-Time Visibility and ERP Integration
Coveo can integrate with ERP systems to provide real-time visibility into store availability, product variants, and more. This integration helps customers get accurate and up-to-date information about products, enhancing their shopping experience and improving conversion rates.
By leveraging these features, Coveo enhances the e-commerce search functionality, providing an intuitive, seamless, and satisfying online shopping experience that drives higher conversions and sales.
Coveo - Performance and Accuracy
Performance
Coveo is highly regarded for its performance in enhancing the e-commerce search experience. Here are some key aspects:Scalability
Coveo Search is extremely scalable, capable of handling increasing data volumes and user requirements without compromising performance. This makes it an excellent choice for growing e-commerce platforms.Real-time Data Indexing
Coveo’s powerful indexing technology allows for fast and efficient searches across large amounts of data in real time, ensuring quick and relevant results.Integration
Coveo integrates seamlessly into existing systems and platforms, such as Commercetools, Emporix, or BigCommerce, reducing implementation times and enabling smooth usage. This is facilitated by its MACH architecture (Microservices, API-First, Cloud-only, Headless).Accuracy
The accuracy of Coveo’s search results is a significant strength:AI-Powered Relevance
Coveo uses artificial intelligence and machine learning to customize search results based on individual user behavior, ensuring highly personalized and relevant results. This continuous learning from user interactions helps in fine-tuning the relevance of search outcomes.Contextual Relevance
The search solution considers the context of a search query, analyzing relationships between data to deliver precise and targeted results. This includes product recommendations and content suggestions such as blog posts and instructions.Analytics and Insights
Coveo provides comprehensive analytics tools that help in tracking key performance indicators (KPIs) like user engagement and conversion rates. These insights enable data-driven optimizations to ensure the search strategy aligns with user needs.Personalization and User Satisfaction
Coveo’s ability to personalize the search experience significantly enhances user satisfaction:Dynamic Adaptation
Coveo search dynamically adapts to individual customer preferences, increasing user satisfaction and conversion rates. AI-driven search solutions, like Coveo, are reported to convert approximately 50% higher than standard search solutions.User Engagement
By delivering relevant and accurate search results, Coveo improves user engagement and overall shopping experience. This is further supported by features like type-ahead search and document ranking based on visit history and past searches.Limitations and Areas for Improvement
While Coveo is highly effective, there are areas that require ongoing attention:Continuous Optimization
Optimizing search results with Coveo is an ongoing process. It requires regular monitoring of performance and making data-driven decisions to adjust boosting, ranking, and relevance rules as needed.Implementation and Maintenance
Although Coveo integrates well with existing systems, the initial setup and ongoing maintenance may still require significant resources and expertise to fully leverage its capabilities.User Behavior Analysis
To maximize the benefits of Coveo, businesses need to continuously analyze user behavior and adjust the search strategies accordingly. This involves setting up regular reports and dashboards to track KPIs and make necessary adjustments. In summary, Coveo’s performance and accuracy in the e-commerce AI-driven product category are driven by its advanced AI capabilities, real-time data indexing, and seamless integration with existing systems. While it offers significant advantages, it also requires ongoing optimization and analysis to ensure it continues to meet the evolving needs of users. Coveo - Pricing and Plans
Pricing Model
Coveo uses a “queries per month” (QPM) methodology, where the price is linked to the number of search activities performed by customers, rather than website traffic or keystrokes.Tiers and Plans
Coveo offers a tiered pricing approach with three main plans: Base, Pro, and Enterprise.Base Plan
- This entry-level plan includes all the necessary functionality to get started with an AI-powered search experience.
- Features include Coveo Machine Learning, personalization, and detailed analytics and attribution dashboards.
- Unlike many other vendors, Coveo makes AI and personalization available from the basic plan, recognizing these as essential for meeting customer expectations.
Pro Plan
- This plan builds on the features of the Base plan and is suited for businesses that need more advanced functionalities.
- While specific details on the Pro plan are not extensively outlined in the sources, it generally offers more features and support compared to the Base plan.
Enterprise Plan
- Designed for larger and more complex organizations, this plan includes all the features from the lower tiers plus additional advanced capabilities.
- It is tailored for businesses that require comprehensive AI-powered search, recommendations, and analytics to handle high volumes of queries and complex customer interactions.
Features and Inclusions
- Queries Per Month (QPM): Pricing is based on the number of search queries per month. For example, a plan might include 100,000 QPM.
- AI and Personalization: Available from the Base plan onwards, ensuring all customers have access to market-leading AI-powered search and personalization.
- Analytics and Attribution: Detailed analytics and attribution dashboards are included to help businesses understand customer behavior and impact on KPIs.
- Security: The entire Coveo Platform is built with security in mind, including ISO 27001 certification and HIPAA compliance.
Free Options
There is no mention of free options or trials in the provided sources. However, it is common for such platforms to offer demos or trials; it would be best to contact Coveo directly for this information.Additional Notes
- Type-Ahead Searches: Coveo does not charge for type-ahead searches (autocomplete, query suggest, or autosuggest) unless a specific business decision requires it. This can result in significant cost savings compared to vendors that charge per keystroke.
- Contract and Payment: Pricing can vary based on contract duration, and payments can be made upfront or in installments according to the contract terms.
Coveo - Integration and Compatibility
Integrating Coveo into Your E-Commerce Platform
Integrating Coveo into your e-commerce platform can significantly enhance your search functionality, personalization, and overall customer experience. Here’s a detailed look at how Coveo integrates with various tools and its compatibility across different platforms and devices.
Integration with E-Commerce Platforms
Coveo seamlessly integrates with a wide range of popular e-commerce platforms, including:
- Shopify: Coveo offers a pre-built app available in the Shopify App Store, which simplifies the integration process. You can install the app, connect your Shopify store to Coveo, customize the search experience, and monitor performance using Coveo’s analytics dashboard.
- Magento: Similar to Shopify, Coveo provides detailed documentation to help you integrate it with Magento, ensuring a smooth setup process.
- Salesforce Commerce Cloud: Coveo’s integration with Salesforce Commerce Cloud allows for advanced search and recommendation capabilities.
- BigCommerce and Sitecore: These platforms are also supported, with Coveo offering specific integration guides for each.
For custom-built e-commerce platforms, Coveo provides APIs and SDKs to facilitate integration, ensuring that businesses of all sizes can leverage its features.
Integration with Other Tools
Coveo also integrates well with other tools and systems, such as:
- commercetools: Coveo’s integration with commercetools enables enterprises to manage large and complex product catalogs efficiently. It uses APIs to keep product data up-to-date in real-time, ensuring accurate and relevant search results.
Data Indexing
A crucial step in the integration process is indexing your product data. Coveo supports automatic data indexing and provides advanced configuration options to ensure that your product catalog is correctly mapped. This is essential for delivering accurate and personalized search results.
Browser Compatibility
To ensure optimal performance, Coveo supports a range of modern web browsers on both desktop and mobile devices. Here are the supported browsers:
- Chrome: Latest major release and extended stable version, with support for older versions up to one year after their release.
- Edge: Latest major release, with support for older versions up to one year after their release.
- Safari: Latest major release, with support for older versions (including minor versions) up to one year after their release.
- Mozilla Firefox: Latest major release and Extended Support Release (ESR), with support for older versions up to one year after their release.
Device Compatibility
Coveo’s compatibility extends to both desktop and mobile devices, ensuring that users can access and use its features across various platforms without significant issues. The supported browsers are consistent across both desktop and mobile environments, ensuring a uniform user experience.
In summary, Coveo offers seamless integrations with major e-commerce platforms, other tools like commercetools, and ensures compatibility across a range of modern web browsers and devices. This makes it an effective solution for enhancing search functionality, personalization, and overall customer experience in e-commerce.
Coveo - Customer Support and Resources
Customer Support and Success Plans (CSSP)
Coveo provides three different Customer Support and Success Plans (CSSP) to cater to various business needs:Base CSSP
Included with the Base version of a Coveo subscription, this plan offers support from Product Support Specialists during regular business hours (16 hours/day, 5 days/week). It includes access to the Coveo Community, online product and developer documentation, a knowledge base, peer discussions, best practice videos, and an online training platform with self-guided training, accelerator e-learning series, webinars, and digital/live event participation. This plan allows for 2 support contacts.
Pro CSSP
Available with the Pro version of a Coveo subscription, this plan adds a designated Customer Success Manager (CSM) to align business goals with Coveo usage. It includes all the entitlements of the Base CSSP, plus faster initial case response times, health reviews, and recommendations. This plan allows for up to 5 support contacts.
Enterprise CSSP
Included with the Enterprise version of a Coveo subscription, this plan is ideal for organizations with multiple use cases. It offers the most personalized level of strategic services, guidance, and support. Features include personalized onboarding, implementation, and product training, coaching sessions, and access to the most experienced Product Support Specialists. This plan allows for up to 10 support contacts.
Additional Resources
Coveo Connect
This is a comprehensive self-service platform providing 24/7 access to online help, product downloads, documentation, and product release notifications. Users can submit and manage support cases, and access various training resources such as self-guided training, accelerator e-learning series, and webinars.
Knowledge Base and Documentation
Coveo offers a centralized knowledge base that includes help articles, product documentation, FAQs, and past customer interactions. This helps in eliminating information silos and ensures support agents have instant access to relevant and up-to-date content.
AI-Driven Knowledge Management
Coveo’s platform uses AI to centralize and organize knowledge assets, automate and personalize search results, and enable self-service options. This enhances the efficiency of customer support by providing contextual information, reducing the time spent searching for answers, and improving agent productivity.
Support Contacts and Registration
Organizations can designate a Delegated Administrator to manage all other contacts within the organization. Additional support contacts can be added based on the CSSP, and these contacts must register on Coveo Connect to receive support.
Continuous Improvement and Analytics
Search Analytics
Coveo provides insights into the most commonly searched topics, frequently raised issues, and knowledge gaps. This helps support teams to proactively improve knowledge base content and address the most pressing customer concerns.
Data-Driven Insights
The platform continuously tracks customer interactions and analyzes search patterns to identify emerging trends, common issues, and gaps in the knowledge base. This data is used to update and expand the knowledge base, ensuring it remains relevant and effective.
By leveraging these resources, Coveo ensures that both customers and support agents have access to the most accurate and up-to-date information, leading to faster case resolution, reduced support costs, and an improved customer experience.
Coveo - Pros and Cons
Advantages of Coveo in E-Commerce
Coveo offers several significant advantages for e-commerce businesses, particularly in enhancing customer experience and driving sales.Personalized Search and Recommendations
Coveo’s AI-powered search platform uses machine learning and natural language processing (NLP) to deliver highly relevant and personalized search results. This ensures customers find what they are looking for quickly and efficiently, which can lead to increased conversions and customer satisfaction.Real-Time Analytics and Optimization
The platform provides real-time analytics, allowing businesses to monitor search behavior, track trends, and optimize the search experience continuously. This helps in identifying popular search terms, detecting search gaps, and adjusting marketing efforts to capitalize on emerging trends.Enhanced Search Accuracy
Coveo’s NLP technology enables the platform to comprehend the intent behind customer queries, providing more accurate and context-driven search results. For example, a search for “lightweight running shoes for women” will return results that match the user’s intent, rather than just keyword matches.Personalized Filtering and Faceted Search
The platform offers personalized filtering options based on customers’ previous interactions and preferences. This makes it easier for customers to narrow down their choices and find what they want, improving the conversion rate.Voice Search Integration
Coveo supports voice-enabled search, allowing users to search for products by speaking rather than typing. This feature benefits from Coveo’s AI capabilities, providing relevant and personalized results even for voice queries.Improved Customer Experience
By delivering fast, relevant, and personalized search results, Coveo reduces friction in the shopping experience. This leads to higher engagement, lower bounce rates, and increased customer loyalty.Disadvantages of Coveo in E-Commerce
While Coveo offers numerous benefits, there are some potential drawbacks to consider.Dependency on IT for Configurations
Coveo requires IT involvement for configurations, which can be a limitation for businesses that prefer more autonomy in their system setup.Admin Access Requirements
Changes to the system often require admin access, which can slow down the implementation process if administrative resources are limited.Custom Implementation Limits
Although Coveo is highly customizable, there are minor limits to its custom implementation capabilities. This might restrict some specific use cases or unique business requirements.Initial Setup and Integration
While Coveo offers flexible architecture and multiple integration options, the initial setup and integration with existing systems can be complex and may require significant resources.In summary, Coveo’s AI-driven search and recommendation capabilities make it a powerful tool for enhancing e-commerce experiences, but it does come with some dependencies on IT and administrative resources for setup and customization.
Coveo - Comparison with Competitors
When Comparing Coveo to Other AI-Driven Search and Personalization Tools
Several key features and differences stand out in the e-commerce sector.Coveo
Coveo is an AI-powered search and relevance platform that integrates seamlessly into various applications and digital platforms. Here are some of its unique features:AI-Powered Relevance
Coveo uses advanced AI algorithms to analyze user behavior, content metadata, and contextual data to deliver highly relevant search results.Personalization
It provides personalized search experiences by adapting results based on individual user behaviors, preferences, and profiles.Faceted Search
Allows users to filter and refine search results based on various attributes or categories, making the search process more efficient.Recommendations
Coveo’s recommendation engine suggests products or content based on user interactions and behavior, which can significantly boost conversions.Search Analytics
Provides in-depth analytics to help businesses optimize the search experience by tracking user behavior and search patterns.Alternatives and Competitors
Algolia
Algolia is another prominent player in the search and discovery space. Here’s how it compares:API-First Approach
Algolia uses an API-first approach, enabling developers and business teams to surface relevant content quickly. It is known for its speed and relevance in search queries.Less Transparent and Efficient
Compared to Coveo, Algolia is sometimes seen as less transparent and less efficient in implementation, but it is highly reliable and inspiring.SearchUnify by Grazitti Interactive
SearchUnify is an enterprise-grade platform with several AI-powered products:Cognitive Search
Built on a machine learning and insights engine, it offers a suite of products including cognitive search, chatbots, and knowledge-centered customer service software.More Transparent and Innovative
Users find SearchUnify more transparent, innovative, and better at support compared to Coveo.Luigi’s Box Search
Luigi’s Box Search is known for its user-friendly and effective search features:Grammar Correction and Autocomplete
It suggests the right products, corrects grammar mistakes, and autocompletes queries, improving the overall search experience.More Reliable and Inspiring
Users rate Luigi’s Box Search as more reliable, inspiring, and better at support and training compared to Coveo.HawkSearch by Bridgeline Digital
HawkSearch offers a feature-rich search engine with several benefits:Personalized Search Experience
It provides a relevant and personalized search experience, helping to increase conversion rates and turn visitors into loyal customers.Better at Training and Support
HawkSearch is praised for its better training and support compared to Coveo, although it may be less efficient in some aspects.Unique Features of Coveo
Centralized Data
Coveo connects with multiple data sources, including web content, databases, CRMs, and more, providing a comprehensive and unified search experience.Continuous Improvement
Coveo’s machine learning algorithms continually refine search results based on user behavior, making the search experience more accurate and intuitive over time.Industry-Wide Applications
Coveo’s technology can be applied across various industries such as e-commerce, customer support, healthcare, higher education, and manufacturing, making it highly versatile.Conclusion
While Coveo stands out with its advanced AI-powered relevance, personalization, and continuous improvement, other tools like Algolia, SearchUnify, Luigi’s Box Search, and HawkSearch offer unique strengths. Algolia excels in speed and API-first approach, SearchUnify in transparency and innovation, Luigi’s Box in user-friendly features, and HawkSearch in personalized search experiences and support. Each tool has its own set of advantages, making it important to evaluate which one best fits the specific needs of your business. Coveo - Frequently Asked Questions
Frequently Asked Questions about Coveo in E-commerce Tools
What is Coveo and how does it enhance e-commerce businesses?
Coveo is an AI-powered search and product discovery platform that enhances e-commerce businesses by providing faster and more relevant search results. It uses predictive features like type-ahead and automatic query correction, and its machine learning algorithms understand customers’ everyday language to help them find products quickly. Coveo also offers personalized product suggestions and adapts search results based on seasonality and trends.How does Coveo’s AI search work?
Coveo’s AI search leverages machine learning models to deliver relevant search results. It applies predictive features such as type-ahead and automatic query correction, allowing customers to find products even if they don’t know the official product categories or titles. The search bar also provides product suggestions directly within the search interface, helping customers preview what items will be returned by their query.What benefits does Coveo offer to merchandisers?
Coveo empowers merchandisers by blending AI with manual controls, enabling them to leverage their creativity and expertise more effectively. The platform provides intuitive tools and a drag-and-drop UI, making it easy to manage search, listings, and recommendations without relying on IT. Merchandisers can boost, bury, hide, or pin products in just a few seconds and understand the impact of AI on rankings through the Coveo Merchandising Hub.How does Coveo integrate with other e-commerce platforms?
Coveo integrates seamlessly with platforms like commercetools, using an API-first approach to ensure that product catalog data is always up to date. It provides a Stream API and Push API for real-time updates, synchronizing product information changes within the commercetools system with the Coveo index. This integration allows for building sophisticated search interfaces, dynamic product listings, and personalized recommendations using UI libraries and REST APIs.What kind of personalization does Coveo offer?
Coveo offers personalized search results and experiences that evolve in real time based on in-session behavior. It uses machine learning models to provide 1:1 personalized and conversational experiences, guiding shoppers to relevant products and keeping them engaged on the site. The platform also offers generative answering to provide accurate and secure answers to complex product questions.How does Coveo optimize listing pages and product recommendations?
Coveo optimizes listing pages using layered machine learning models to enhance relevance, revenue per visit, and profitability. It offers relevant filtering options and allows for business rules such as product boosting, burying, or pinning. The platform also leverages recommendation strategies to drive higher average order values and help customers discover more of the product catalog.What kind of analytics and insights does Coveo provide?
Coveo provides granular and actionable data into key performance metrics for search, product listings, and recommendation strategy performance, as well as overall site revenue attribution. This helps businesses track the value delivered by Coveo’s AI models and make informed decisions to optimize their e-commerce strategies.Is Coveo compliant with industry standards and security regulations?
Yes, Coveo is certified ISO 27001, HIPAA compliant, and SOC2 compliant. It also boasts a 99.999% SLA resilience, ensuring high security and reliability standards for its users.How does Coveo handle behavioral data tracking?
Coveo tracks user behavior on the storefront, such as product clicks, add to cart, and transactions, which is critical for training AI models and reporting on the value delivered to the business. The platform uses an event protocol designed to simplify search and event tracking, minimize onboarding time, and improve data quality to enhance machine learning capabilities.What kind of support and scalability does Coveo offer?
Coveo is a fully composable, MACH-certified platform that ensures flexibility, scalability, and performance required in modern commerce. It is trusted by over 750 leading enterprises and provides easy-to-use, out-of-the-box search solutions that can be scaled to meet the needs of even the most complex enterprises.