Engati - Detailed Review
E-Commerce Tools
Engati - Product Overview
Engati Overview
Engati is an enterprise-grade, AI-native Customer Experience platform that plays a crucial role in the e-commerce and retail sectors, particularly in the AI-driven product category.Primary Function
Engati’s primary function is to enable businesses to connect and engage with their customers across various channels, including WhatsApp, voice calls, websites, and more. The platform focuses on delivering superior customer experiences through automated and personalized interactions.Target Audience
Engati’s target audience includes businesses of various sizes, but it is particularly popular among companies with 20-49 employees, 0-9 employees, and 100-249 employees. Its clientele spans multiple industries and geographies, with a significant presence in India, the United States, and the United Kingdom.Key Features
Conversational AI and Chatbots
Engati’s core component is its chatbot, which integrates various conversational capabilities such as responses, conversation flows, broadcasts, live chat, and campaigns. These chatbots can handle FAQs, lead qualification, instant support, and 24/7 availability across all digital channels.Personalization and Automation
The platform allows for highly personalized product recommendations and engagements, helping to convert visitors into paying customers. It automates post-purchase processes, such as scheduling returns and refunds, and can even facilitate full-fledged shopping experiences directly on WhatsApp.Multi-Channel Integration
Engati seamlessly integrates with multiple channels, including WhatsApp, voice calls, and websites. It also integrates with third-party applications and CRMs, making it easy to manage marketing, ticketing, analytics, and growth from a single platform.Analytics and Performance Tracking
Engati offers tools like Engati Pulse, a Customer Data Platform (CDP), to analyze and optimize customer interactions. This helps in driving revenue growth across the customer experience lifecycle by acquiring, nurturing, converting, and retaining customers.Customization and No-Code Flow Builder
The platform provides pre-made templates and a no-code flow builder, allowing businesses to build and deploy customized AI assistants quickly. This drag-and-drop design and intuitive UI make it easy to create custom bots without extensive technical knowledge.Customer Success and Support
Engati has helped numerous businesses achieve significant improvements in customer engagement, conversion rates, and operational efficiency. For example, it has enabled companies to resolve tickets quickly, reduce cart abandonments, and increase repeat order rates.Conclusion
In summary, Engati is a powerful tool for businesses looking to enhance their customer experience through AI-driven chatbots, multi-channel integration, and automated personalized interactions. Engati - User Interface and Experience
User Interface of Engati
Engati’s user interface, particularly in the context of its e-commerce tools and AI-driven products, is designed to be highly intuitive and user-friendly. Here are some key aspects that highlight its ease of use and overall user experience:
Intuitive Interface
Engati’s platform features a drag-and-drop visual flow builder, which allows users to create intelligent chatbots with minimal to no coding required. This drag-and-drop interface makes it easy for users, even those without a background in programming, to build and customize their chatbots.
Centralized Dashboard
The dashboard serves as a centralized hub for managing chatbots, analyzing data, and monitoring customer interactions. This centralized approach streamlines the user experience, making it easier to manage multiple aspects of the chatbot from a single location.
Built-in Templates and Customization
Engati offers over 101 built-in bot templates, which can be customized using up to 45 nodes. This flexibility allows users to create custom journeys that fit their specific business needs without starting from scratch.
Multilingual Support
The platform supports more than 50 languages, enabling businesses to engage customers across different regions without the need to create separate conversation flows for each language. This feature is particularly useful for e-commerce businesses with a global customer base.
Omnichannel Capability
Engati allows users to manage conversations from multiple channels (such as WhatsApp, Facebook Messenger, etc.) within a single, unified module. This omnichannel feature ensures that customer interactions are consolidated and easily manageable.
Continuous Training and Updates
Users can continuously train their bots by adding FAQs at any time, even uploading them in bulk. Additionally, features like DocuSense enable the chatbot to parse documents and deliver answers directly from them, ensuring the bot stays updated and relevant.
User-Friendly Customizations
The platform is highly customizable, with features like interactive flows and voice bots. The ease of customization is a significant advantage, as users can make changes quickly to adapt to market requirements or customer queries.
Comprehensive Support and Training
Engati provides 24/7 customer support and comprehensive training resources. The platform includes a bot preview feature for testing, ensuring that users can maximize the platform’s capabilities with minimal learning curve.
Overall, Engati’s user interface is designed to be straightforward, intuitive, and highly customizable, making it an accessible and effective tool for businesses looking to implement AI-driven chatbot solutions in their e-commerce operations.
Engati - Key Features and Functionality
Engati: An AI-Driven Conversational Automation Platform
Engati offers a plethora of features that are particularly beneficial for e-commerce businesses. Here are the main features and how they work:
Conversational AI
Engati utilizes sophisticated AI algorithms to create intelligent chatbots that can understand and respond to customer inquiries in real-time. This AI capability improves response times and customer satisfaction by providing accurate and relevant answers to common questions, such as order status, product information, and return policies.
Omnichannel Support
Engati allows businesses to interact with customers across multiple channels, including websites, social media, messaging apps like WhatsApp and Instagram, and more. This ensures a consistent and cohesive customer experience regardless of the platform used, making it easier for customers to engage with the business from any preferred channel.
Customizable Workflows
The platform offers customizable workflows that enable businesses to personalize customer interactions based on specific needs and preferences. This feature allows for the creation of unique conversation flows and responses that align with the business’s brand and customer service strategy.
Multi-Lingual Support
Engati’s chatbots support multiple languages, enabling businesses to cater to a global audience. This feature is crucial for e-commerce businesses that operate internationally, as it ensures that customers can interact with the chatbot in their native language.
Automation Capabilities
Engati automates various e-commerce processes, such as scheduling returns and refunds, sending order updates via WhatsApp, and handling post-purchase communications. This automation reduces manual support efforts, leading to cost savings and improved efficiency.
Personalized Product Recommendations
The e-commerce chatbot can provide highly personalized product recommendations to customers, helping to narrow the gap between awareness and purchase. This feature uses AI to analyze customer behavior and preferences, suggesting relevant products that are more likely to convert visitors into paying customers.
Marketing Campaigns
Engati allows businesses to run full-fledged marketing campaigns across various channels using Conversational AI. This includes targeting and engaging customers with personalized messages, which can significantly boost conversion rates and customer engagement.
Analytics and Insights
The platform provides robust analytics tools that help businesses track customer interactions and gather insights. These analytics enable continuous improvement of customer service strategies, allowing businesses to make data-driven decisions to enhance customer satisfaction and retention.
Integration Capabilities
Engati seamlessly integrates with various third-party applications and services, such as CRM systems, CMS, ERPs, payment gateways, and email marketing tools. This integration enhances the functionality of the platform and allows businesses to leverage existing tools and systems effectively.
Drag-and-Drop Design and Templates
Engati offers built-in templates and a drag-and-drop design interface, making it easy for businesses to build custom chatbots without extensive technical knowledge. This user-friendly interface simplifies the process of creating and deploying chatbots across different channels.
Benefits
- Improved Efficiency: Automation of common inquiries reduces the workload on customer service teams, allowing them to focus on more complex issues.
- Cost Savings: By automating support processes, businesses can reduce operational costs by up to 30% while improving customer experience.
- Enhanced Customer Satisfaction: Faster response times and personalized interactions lead to higher customer satisfaction, loyalty, and retention.
- Scalability: Engati’s platform can easily scale to accommodate growing customer bases, ensuring high service levels as the business expands.
These features collectively make Engati a powerful tool for e-commerce businesses looking to enhance customer engagement, streamline operations, and improve overall customer satisfaction.
Engati - Performance and Accuracy
Performance
Engati’s performance is marked by its ability to streamline and automate various sales and customer engagement processes. Here are some highlights:Automation and Efficiency
Engati’s AI Assistants can handle a significant portion of customer queries, with up to 71% of queries being managed by the bot, as reported by some users. This automation saves time and effort, allowing human agents to focus on more complex and high-value interactions.Multichannel Engagement
Engati enables seamless and contextual conversations across multiple channels, including WhatsApp, voice calls, and websites. This multichannel approach ensures that customers can engage with the business through their preferred medium.Integration Capabilities
Engati seamlessly integrates with leading CRM platforms like Agile CRM, Zoho CRM, HubSpot, and others. These integrations help in managing customer relationships, leads, and payments efficiently, reducing data silos and enhancing operational efficiency.Accuracy
The accuracy of Engati’s AI-driven tools is supported by several features:Contextual Routing
Engati uses contextual routing to direct customer queries to the most appropriate agents, ensuring that issues are resolved quickly and accurately. This reduces the time customers spend in conversation and improves the overall resolution rate.AI-Powered Responses
The platform’s AI Assistants are powered by advanced AI algorithms, including large language models (LLMs), which enable accurate and personalized responses to customer queries. This ensures that customers receive relevant and helpful information promptly.Continuous Improvement
Engati is committed to continuous improvement, with a roadmap that includes enhancements to its AI algorithms based on user feedback. This ensures that the platform remains accurate and effective over time.Limitations and Areas for Improvement
While Engati offers a range of powerful features, there are some areas where it could be improved:Customization and Training
Although Engati offers extensive customization options, the effectiveness of the AI Assistants can depend on the quality of the training data and the customization efforts. Ensuring that the chatbots are well-trained and customized to the specific business needs is crucial for optimal performance.Feedback and Surveys
While post-chat surveys are available to collect feedback, continuous monitoring and improvement based on this feedback are essential. Ensuring that the feedback loop is actively used to refine the AI models and agent interactions can further enhance accuracy and customer satisfaction.Security and Compliance
While Engati complies with industry standards such as GDPR, HIPAA, and SOC 2, ensuring ongoing compliance and security is a continuous process. Businesses must remain vigilant about data security and compliance, especially when integrating multiple third-party applications. In summary, Engati’s performance and accuracy are strong due to its advanced AI capabilities, multichannel engagement, and seamless integrations. However, ongoing customization, training, and feedback loops are essential to maintain and improve its effectiveness. Engati - Pricing and Plans
Engati Pricing Plans
Engati, an AI-driven customer experience platform, offers a variety of pricing plans to cater to different business needs. Here is a breakdown of their pricing structure and the features included in each plan:
Free Plan (Starter)
- Features: This plan is limited but allows you to get started with basic functionalities.
- Unlimited conversations up to 50 Monthly Active Users (MAU).
- Basic chatbot, live chat, and NLP support.
- Usage: Ideal for small businesses or those just starting out to test the platform.
Professional Plan
- Cost: $79 per month.
- Features:
- Unlimited conversations up to 500 MAU.
- 1 live chat agent included.
- Additional MAU and live chat agents available at extra cost.
- Chatbot, live chat, and NLP support.
- Pre-built and DIY integrations.
- Email support.
Business Plan
- Cost: $249 per month. If billed yearly, you get 3 months free.
- Features:
- Unlimited conversations up to 2000 MAU.
- 5 live chat agents included.
- Additional MAU and live chat agents available at extra cost.
- Full feature set on chatbot, live chat, and NLP support.
- Multi-language support.
- Pre-built and custom integrations.
- Custom reports.
- Priority support.
Enterprise Plan
- Cost: Custom pricing based on specific business needs.
- Features:
- Unlimited conversations up to 10,000 MAU.
- 7 live chat agents included.
- Additional MAU and live chat agents available at extra cost.
- Full feature set on chatbot, live chat, and NLP support.
- Multi-language support.
- Pre-built and custom integrations.
- Custom reports.
- Priority support.
- Dedicated Customer Success Manager (CSM).
Partner Plan
- Cost: Custom pricing, typically suited for partners who want to leverage Engati’s platform for their own offerings.
- Features:
- Dedicated, customizable partner portal.
- Personalized training.
- Extended bot building and customization support.
- Co-marketing and pre-sales support.
Additional Notes
- Free Trial: Engati offers a 7-day free trial, allowing you to build and test your chatbot before committing to any paid plans.
- WhatsApp Integration: Engati provides integration with WhatsApp, including the ability to create WhatsApp chatbots with no coding required. However, additional features or higher usage volumes may incur extra costs.
Each plan is designed to be flexible and customizable, allowing businesses to choose the features that best suit their specific needs.
Engati - Integration and Compatibility
Engati: An Overview
Engati, an AI-driven customer engagement platform, is renowned for its seamless integrations with a wide range of tools and platforms, making it a versatile and powerful tool for businesses, especially in the e-commerce sector.
Integrations with Business Applications
Engati integrates effortlessly with various business applications, enhancing the functionality of its chatbots. Here are some key integrations:
- CRM Systems: Engati seamlessly integrates with leading CRM platforms such as Agile CRM, Zoho CRM, HubSpot, LeadSquared, Zendesk Sell, Pipedrive, and Microsoft Dynamics 365. This allows businesses to manage customer relationships and leads directly within the chatbot, simplifying lead management and nurturing processes.
- Helpdesk Software: Integrations with Freshdesk and Jira enable efficient ticket management and project synchronization. Businesses can create and manage tickets within the chatbot, enhancing project management and issue resolution.
- Email Marketing Tools: Engati integrates with email automation tools like MailChimp, transforming chatbots into powerful email marketing tools. This allows businesses to conduct email marketing campaigns and gain insights into subscriber interactions directly from the chatbot.
- Payment Gateways: Integrations with Razorpay and PayU introduce features like prepaid payments and the ability to send payment links during checkout, providing a smoother transaction process and bypassing conventional checkout methods.
Connectivity with Various Platforms
Engati’s integration capabilities extend across multiple platforms:
- Messaging Apps: Engati chatbots can be deployed on various messaging apps including WhatsApp, Instagram, Facebook Messenger, Telegram, Skype, Slack, Microsoft Teams, Line, Kik, and Viber.
- Google Workspace: Integrations with Google Sheets and Google Calendar allow the chatbot to pull data from spreadsheets and add calendar appointments.
- Zapier: The integration with Zapier opens up connections with a vast array of web applications, enabling businesses to automate workflows and expand functionality.
Cross-Device Compatibility
Engati ensures that its chatbots are accessible and functional across different devices and channels:
- Website and Mobile App: Chatbots can be deployed on websites and mobile apps, providing a consistent customer experience across different platforms.
- Multi-Channel Support: Engati supports conversations across 15 channels, including social media, messaging apps, and more, ensuring that businesses can engage with customers wherever they are.
Ease of Integration
One of the standout features of Engati is the ease with which integrations can be set up. The platform uses Integration Nodes that handle the connections behind the scenes, eliminating the need for technical expertise. This makes it simple for businesses to integrate their chatbots with various tools and services with just a few clicks.
Compliance and Security
Engati is compliant with major security standards such as GDPR, ISO 27001, and WCAG, and is hosted on AWS, ensuring high levels of security and compliance.
Conclusion
In summary, Engati’s extensive integration capabilities and cross-platform compatibility make it an ideal solution for businesses looking to automate and enhance their customer engagement processes. Its user-friendly interface and wide range of integrations ensure that businesses can streamline their operations, reduce errors, and focus on strategic tasks.
Engati - Customer Support and Resources
Engati Overview
Engati, a leading platform for AI-driven eCommerce tools, offers a comprehensive range of customer support options and additional resources to help users optimize their experience.Expert Assistance
Engati provides an “Expert Assistance” feature that allows users to schedule meetings with specialists for personalized support. Here’s how you can access it:Accessing Expert Assistance
- Log in to your Engati portal and go to the “Need Help?” section.
- Select “Expert Assistance” and choose from various support areas such as running a WhatsApp campaign, platform training, customizing automation flows, or integrating with third-party systems. Each area has a specific cost and description.
General Support
For general support, users can reach out to the Engati support team through several channels:Support Channels
- You can use the new Atlassian Integration available on the portal.
- Alternatively, you can send an email to
support@engati.com, and the team will respond according to their internal SLAs.
Information to Provide
When reaching out for support, it is helpful to provide specific details such as:- An account level identifier (registered email address or account ID).
- A bot level identifier (bot name or bot key identifier).
- User information if the issue is user-specific.
- Details of the user’s interaction or the issue encountered.
Documentation and Guides
Engati offers extensive documentation and guides to help users get the most out of their platform. These include:- Detailed user guides on how to use various features, such as setting up and running WhatsApp campaigns or integrating with third-party systems.
- Blog posts and articles that provide insights into automating customer support, using conversational AI, and optimizing sales processes.
Training and Automation Tools
Engati provides tools to automate customer support effectively:- Users can upload individual FAQs or bulk upload entire sets of FAQs to train their bots.
- The DocuSense technology allows bots to parse through documents quickly and provide accurate responses to customer queries.
Multi-Channel Support
Engati’s platform supports deployment on multiple channels, including Facebook Messenger, WhatsApp, Instagram, and over 10 other platforms. This allows for omni-channel customer support and engagement, managed through the OneView Inbox. By leveraging these resources, users can ensure they receive the support they need to effectively use Engati’s eCommerce tools and enhance their customer support and sales processes. Engati - Pros and Cons
Advantages of Engati in E-Commerce
Engati offers several significant advantages for e-commerce businesses, making it a valuable tool for enhancing customer engagement and driving sales.Personalized Customer Interactions
Engati allows for highly personalized product recommendations and engagements, helping to convert visitors into paying customers. The platform uses Conversational AI to target and engage customers with personalized messages across various channels, including WhatsApp, Facebook Messenger, and more.Automation and Efficiency
Engati automates a wide range of processes, such as scheduling returns and refunds, handling FAQs, and providing 24/7 customer support. This automation has led to a 57% reduction in manual efforts for returns and refunds and a 71% handling of queries by the bot, significantly saving time and efforts.Increased Conversion Rates
The platform has been shown to boost conversion rates significantly. For instance, users have reported a 30% increase in conversion rates from abandoned carts and a 21% conversion rate from WhatsApp marketing campaigns. This has directly impacted sales and overall business success.Enhanced Customer Satisfaction
Engati has improved customer satisfaction scores (CSAT) by up to 30% within the first quarter of implementation. It also reduced operational costs by 25% and increased customer retention rates by 20%, leading to increased revenue.Seamless Integration
The platform integrates seamlessly with various digital channels, including websites, mobile apps, social media, and popular e-commerce store software like Shopify. This integration enables end-to-end support from sales and promotions to post-sales customer support, all from a customer’s smartphone via messaging apps.Multi-Channel Engagement
Engati allows businesses to engage customers across multiple channels, including WhatsApp, Voice calls, and other messaging platforms. This multi-channel approach helps in driving conversions and improving customer engagement.Easy-to-Use Interface
The platform is user-friendly, with a no-code flow builder and an intuitive UI, making it easy to build and deploy custom bots without requiring in-depth development expertise.Analytics and Insights
Engati provides valuable analytics and insights into customer behavior, helping businesses understand user engagement and improve their strategies. The platform offers detailed reports on user inputs, conversation duration, and other key metrics.Disadvantages of Engati
While Engati offers numerous benefits, there are some potential drawbacks to consider:Pricing
One of the main cons is that the pricing for Engati is on the higher end. However, many users agree that the extensive features and benefits provided by the platform make it worth the investment.No Significant Drawbacks on Functionality
Based on the available information, there are no major functional drawbacks reported by users. The platform’s capabilities and user satisfaction are generally high, with many users praising its effectiveness and ease of use. In summary, Engati is a powerful tool for e-commerce businesses, offering significant advantages in personalization, automation, conversion rates, and customer satisfaction, while its primary drawback is the higher pricing. However, for businesses needing a comprehensive and feature-rich AI-driven solution, Engati appears to be a valuable investment. Engati - Comparison with Competitors
Engati
Engati is an enterprise-grade AI-native customer experience platform that offers a wide range of features to automate and personalize customer interactions. Here are some of its unique aspects:- Personalized Product Recommendations: Engati uses highly-personalized product recommendations and engagements to convert visitors into paying customers.
- Automation of Post-Purchase Processes: It automates post-purchase processes, including scheduling returns and refunds, and can integrate with WhatsApp for seamless customer communication.
- Full-Fledged Marketing Campaigns: Engati allows businesses to run marketing campaigns across various channels using Conversational AI.
- Multi-Channel Support: It supports interactions across WhatsApp, voice calls, websites, and other channels, ensuring 24/7 availability.
Lyro AI Chatbot
Lyro AI Chatbot, offered by Tidio, is another strong contender in the e-commerce AI tools category:- Natural Language Processing (NLP): Lyro uses NLP to provide instant, 24/7 customer support and shopping assistance. It continually learns from customer interactions to improve its responses.
- Query Handling: Lyro can handle a wide range of queries, from product recommendations and inventory checks to troubleshooting and order tracking.
- Pricing: Lyro offers a free subscription for up to 50 conversations per month, with premium plans starting at $25 per month.
Nosto
Nosto is an AI-driven platform that focuses on creating personalized shopping experiences:- Big Data and AI: Nosto uses big data, artificial intelligence, and business intelligence to analyze customer behavior and preferences in real-time, delivering highly targeted product recommendations and personalized content.
- Speedy Setup: It offers speedy setup via API or pre-built templates, ensuring minimal impact on site speed.
- Custom Pricing: Pricing is based on the specific business needs of the client.
OptiMonk AI
OptiMonk AI enhances website engagement and conversion rates through personalization:- Real-Time Visitor Behavior: It analyzes visitor behavior in real-time to present relevant offers and messages, significantly increasing conversion rates.
- Segmentation: OptiMonk segments visitors based on their actions, such as which products they view and their stage in the buying process.
- Pricing: OptiMonk AI starts at $249 per month.
Tidio
Tidio is another alternative that combines live chat with automated bots:- Live Chat and Automated Bots: Tidio offers live chat support and automated bots to handle routine inquiries, allowing teams to focus on more complex tasks.
- Seamless Integration: It integrates chatbots with live support, ensuring responsive customer experiences.
- Pricing: Plans start at $19 per month, with advanced options available at higher price points.
Drift
Drift focuses on conversational marketing to generate and qualify leads:- AI-Driven Chatbots: Drift uses AI-driven chatbots to engage visitors and convert them into leads. It also offers live chat functionality and email integration.
- Lead Qualification: Drift qualifies leads before they speak to a sales representative, ensuring a seamless entry into the sales funnel.
Unique Features and Alternatives
- Engati’s Multi-Channel Support: Engati stands out with its ability to deliver personalized engagement across multiple channels, including WhatsApp and voice calls, which is not as prominently featured in other tools.
- Lyro’s NLP Capabilities: Lyro’s use of NLP for continuous learning and improvement makes it a strong choice for businesses needing advanced customer support automation.
- Nosto’s Big Data Analysis: Nosto’s ability to analyze customer behavior in real-time using big data and AI makes it ideal for businesses looking for highly targeted personalization.
- OptiMonk’s Real-Time Segmentation: OptiMonk’s real-time visitor behavior analysis and segmentation capabilities make it a good choice for businesses aiming to boost conversion rates.
Choosing the Right Tool
When selecting an AI-driven e-commerce tool, consider the following:- Business Needs: Evaluate whether you need multi-channel support, advanced customer support automation, or real-time visitor behavior analysis.
- Pricing: Compare the pricing models of each tool to ensure they fit within your budget.
- Integration: Consider the ease of integration with your existing systems and channels.
- Customization: Look at the level of customization each tool offers, especially if you have specific requirements.
Engati - Frequently Asked Questions
Frequently Asked Questions about Engati in the E-commerce Tools AI-Driven Product Category
1. What is Engati and what does it offer?
Engati is an enterprise-grade AI-native Customer Experience platform that specializes in low-code workflow automation and AI-based conversational chatbots. It helps e-commerce businesses automate customer interactions, provide instant support, and drive revenue growth across various digital channels, including WhatsApp, websites, and social media platforms.2. How can Engati help reduce cart abandonments and boost conversion rates?
Engati’s eCommerce chatbot can significantly reduce cart abandonments and boost conversion rates. For instance, it can send personalized reminders and offers to customers who have abandoned their carts, leading to a 30% increase in conversion rates from abandoned carts. Additionally, WhatsApp marketing campaigns through Engati can result in a 21% conversion rate, directly impacting sales and overall business success.3. Can Engati integrate with other business applications and CRMs?
Yes, Engati seamlessly integrates with various third-party applications and CRMs that businesses use for marketing, ticketing, analytics, and growth. This integration allows for a smooth flow of customer information across different applications, enhancing overall business operations.4. How does Engati handle customer segmentation and inventory management?
Engati automates customer segmentation by tagging and grouping customers based on factors like demographics, location, ordered products, and total spending. It also helps in inventory management by monitoring inventory levels, auto-publishing products that are out of stock, and reordering when they are back in stock.5. What kind of support does Engati offer for post-purchase processes?
Engati automates post-purchase processes such as scheduling returns and refunds. It can also use WhatsApp message templates to share updates with customers, ensuring a smooth and personalized post-purchase experience. This automation has been shown to reduce manual support efforts and decrease operational costs.6. How does Engati use Natural Language Processing (NLP) to handle customer queries?
Engati uses its proprietary NLP engine to train chatbots to handle customer queries in a free-format style. This allows customers to enter their queries naturally and receive appropriate responses. The platform also supports adding FAQs with multiple variations to ensure the bot can handle a wide range of customer inquiries.7. Can Engati be used to run marketing campaigns across various channels?
Yes, Engati enables businesses to run full-fledged marketing campaigns across multiple channels, including WhatsApp, Instagram, and the business website. It uses Conversational AI to target and engage customers with personalized messages and recommendations.8. How user-friendly is the Engati platform for building and deploying chatbots?
Engati is highly user-friendly and does not require extensive development expertise. It offers a no-code flow builder, drag-and-drop design, and an intuitive UI, making it easy to build and deploy custom chatbots quickly.9. What kind of analytics and reporting does Engati provide?
Engati offers analytics and reporting features through its dashboard, where users can extract reports based on their requirements. This helps in gaining insights into customer behavior and fueling continuous improvement for the chatbots.10. Is there a free trial or free version available for Engati?
Yes, Engati offers both a free trial and a free version. This allows businesses to test the platform’s features before committing to a paid plan. Engati - Conclusion and Recommendation
Final Assessment of Engati in the E-Commerce Tools AI-Driven Product Category
Engati stands out as a comprehensive and innovative AI-driven platform specifically designed for enhancing customer experiences in the e-commerce sector. Here’s a detailed look at its benefits and who would most benefit from using it.Key Features and Benefits
Personalized Engagements
Personalized Engagements: Engati offers highly-personalized product recommendations and engagements, which can significantly convert visitors into paying customers. This is achieved through its advanced Conversational AI, powered by the eSenseGPT and Large Language Models (LLMs).
Automation and Efficiency
Automation and Efficiency: The platform automates various processes, including scheduling returns and refunds, handling customer support, and managing post-purchase interactions. This automation can lead to a 57% reduction in manual efforts for returns and refunds, and a 35% reduction in cart abandonments.
Multi-Channel Support
Multi-Channel Support: Engati supports interactions across multiple channels such as WhatsApp, voice calls, and websites, enabling seamless and contextual conversations. This omnichannel approach helps in acquiring, nurturing, converting, and retaining customers.
Marketing and Lead Generation
Marketing and Lead Generation: Businesses can run full-fledged marketing campaigns using Engati’s Conversational AI, which helps in lead generation and qualification. The platform also integrates with existing marketing materials and content repositories.
Customer Satisfaction
Customer Satisfaction: With features like Live Chat introduced in 2020, Engati enables businesses to build scalable human connections, significantly increasing customer interactions and satisfaction. For example, Qatar Insurance Company saw interactions, leads, and engagements increase ten-fold using Engati.
Who Would Benefit Most
E-commerce Businesses
E-commerce Businesses: Companies in the e-commerce sector would greatly benefit from Engati, especially those looking to enhance customer engagement, automate support processes, and increase conversion rates.
Retailers
Retailers: Retailers can use Engati to deliver an end-to-end shopping experience, allowing customers to check products, add them to the cart, and receive payments directly on platforms like WhatsApp.
Small to Medium-Sized Enterprises
Small to Medium-Sized Enterprises: With its scalable plans, including a free plan and affordable premium options starting at $79 per month, Engati is accessible to SMEs looking to leverage AI-driven customer experience solutions.
Pricing and Accessibility
Engati offers a range of pricing plans to suit different business needs:Free Plan
Free Plan: Limited features but useful for small-scale operations.
Professional Plan
Professional Plan: $79 per month, suitable for businesses with up to 500 Monthly Active Users (MAU) and includes one live chat agent.
Business Plan
Business Plan: $249 per month, ideal for larger businesses with up to 2000 MAU and includes five live chat agents.
Enterprise Plan
Enterprise Plan: Custom pricing for large-scale operations with up to 10,000 MAU and seven live chat agents.