Haptik - Detailed Review
E-Commerce Tools
Haptik - Detailed Review Contents
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Haptik - Product Overview
Primary Function
Haptik specializes in creating intelligent virtual assistants (IVAs) that automate customer interactions across various channels. This platform is designed to streamline customer support, sales, and engagement processes, helping businesses to improve customer satisfaction and reduce operational costs.Target Audience
Haptik’s target audience includes businesses across multiple industries such as e-commerce, retail, telecom, BFSI (Banking, Financial Services, and Insurance), travel, and media & entertainment. Its solutions are particularly beneficial for global enterprises seeking to enhance their customer service and engagement strategies.Key Features
Intelligent Virtual Assistants (IVAs)
Haptik’s IVAs deliver accurate, human-like responses to customer queries, automating a significant portion of customer interactions.Omnichannel Engagement
The platform supports customer interactions across multiple channels, including web, mobile apps, social media, and messaging platforms, ensuring a seamless customer experience.AI-Powered Analytics
Haptik provides actionable insights into customer behavior, agent performance, and conversation trends through its AI-powered analytics. This helps businesses optimize their service delivery and improve outcomes.Pre-Built Industry Solutions
Haptik offers pre-built virtual assistants customized for various industries, such as e-commerce, telecom, and travel. These solutions are designed to meet the specific needs of each sector.Scalable Integration
The platform integrates seamlessly with existing systems like CRM platforms, ticketing tools, and payment gateways, ensuring a unified workflow.Multi-Language Support
Haptik’s chatbots support over 100 languages and can handle mixed language inputs, making it easier for businesses to engage with a diverse customer base.Feedback and Sentiment Analysis
Haptik’s Feedback Bot collects qualitative and quantitative feedback, analyzes user sentiment, and allows for live agent chat integration to address customer concerns effectively. By leveraging these features, Haptik enables businesses to deliver personalized, 24/7 conversational support, enhance customer engagement, and improve operational efficiency. Haptik - User Interface and Experience
User Interface of Haptik
The user interface of Haptik, particularly in the context of its AI-driven e-commerce tools, is characterized by several key features that enhance ease of use and overall user experience.
Intuitive Interface
Haptik boasts an intuitive user interface, which is a significant aspect of its design. According to user reviews on G2, the platform is praised for its ease of use and efficient navigation. This makes it accessible for a wide range of users, regardless of their technical expertise.
Omnichannel Engagement
The interface supports omnichannel engagement, allowing businesses to interact with customers across various platforms such as web, mobile apps, social media, and messaging channels like WhatsApp and Instagram. This seamless integration ensures that customers can engage with the brand wherever they are most comfortable.
AI-Powered Interactions
Haptik’s interface is powered by advanced AI, specifically GPT technology, which enables human-like conversations. This allows for personalized recommendations, buying guidance, and automated product Q&A, making the shopping experience more engaging and helpful for customers.
Real-Time Analytics
The platform provides real-time analytics, which helps businesses gain actionable insights into customer behavior, agent performance, and conversation trends. This feature is integrated into the interface, allowing for continuous improvements and optimization of service delivery.
Customer Support and Engagement
Haptik assigns a dedicated Customer Success Team to each account, focusing on leveraging its Intelligent Analytics Dashboard for continuous improvements and ensuring seamless API and technology upkeep. This support enhances the overall user experience by addressing any issues promptly and ensuring the system runs smoothly.
Industry-Specific Solutions
The interface includes pre-built industry solutions, which are customized for various sectors such as retail, telecom, BFSI, and travel. These solutions are integrated into the platform, making it easier for businesses to implement and use the features relevant to their industry.
Conclusion
In summary, Haptik’s user interface is designed to be user-friendly, intuitive, and highly engaging. It leverages AI to provide personalized and efficient customer interactions, supports multiple channels, and offers real-time analytics to optimize business outcomes. This combination ensures a positive and effective user experience for both businesses and their customers.
Haptik - Key Features and Functionality
Key Features of Haptik in E-commerce
Intelligent Virtual Assistants (IVAs)
Haptik’s IVAs are AI-powered assistants that automate customer interactions by providing accurate, human-like responses. These assistants use Natural Language Processing (NLP) and Information Extraction to process user messages and understand their intents. This allows for 24/7 customer support, handling a high volume of queries efficiently, and reducing the need for human intervention in routine tasks.Omnichannel Engagement
Haptik supports customer engagement across multiple channels, including web, mobile apps, social media, and messaging platforms like WhatsApp, Instagram, and Google Business Messages. This ensures a seamless customer experience, allowing businesses to meet customers where they are most active.AI-Powered Analytics
The platform provides actionable insights into customer behavior, agent performance, and conversation trends through AI-powered analytics. This data helps businesses optimize their service delivery, improve customer satisfaction, and make data-driven decisions to enhance their sales strategies.Pre-Built Industry Solutions
Haptik offers pre-built virtual assistants customized for various industries, including e-commerce, telecom, BFSI, and travel. These solutions are designed to address specific industry needs, making it easier for businesses to implement and benefit from the platform quickly.Scalable Integration
The platform integrates seamlessly with existing systems such as CRM platforms, ticketing tools, and payment gateways. This integration enables a unified workflow, allowing businesses to manage customer interactions and transactions efficiently across different platforms.Conversational Commerce
Haptik’s Commerce Plus solution enables businesses to engage customers in human-like conversations powered by GPT (Generative Pre-trained Transformer) models. This feature helps in turning browsers into buyers by providing personalized recommendations, answering FAQs, and guiding customers through the entire purchase process on messaging channels. It also allows customers to compare products, read reviews, add items to their cart, and complete the payment process within the messaging app.Personalized Buying Guidance
The platform provides personalized product recommendations based on customers’ browsing behavior and purchase history. This helps in increasing the average order value and enhancing the shopping experience by offering upselling and cross-selling options.Automation of Product Q&A
Haptik automates the process of answering frequently asked questions about products, shipping, returns, and more. This makes shopping seamless for customers, reducing the need to contact live agents for routine queries.Product Comparison
The platform helps buyers make educated buying decisions by comparing different products from the same category. This feature is particularly useful in guiding customers to the most suitable product based on their preferences and needs.Shopify Integration
Haptik offers a ready-to-use API integration with Shopify, allowing businesses to deploy AI-powered virtual assistants for their Shopify stores quickly. This integration enables businesses to migrate their entire product catalog to messaging apps, provide instant buying support, and personalize the buying experience on various channels.Data-Driven Actions
The platform provides complete visibility on key metrics such as ad costs, click-through rates, top products and categories, add-to-cart value, average order value, ROI, and CSAT. This data helps businesses understand trends and patterns in customer behavior, allowing them to take data-driven actions to optimize customer journeys and achieve maximum ROI from their ad campaigns. By integrating these features, Haptik enhances customer engagement, increases efficiency, and drives sales and revenue growth for e-commerce businesses. Haptik - Performance and Accuracy
Performance and Accuracy
- Haptik’s platform leverages natural language processing (NLP) and machine learning to enable automated and intelligent conversations. This results in higher engagement rates and quicker resolution times for customer queries. For instance, a leading e-commerce platform saw a 50% increase in customer satisfaction scores and a 60% reduction in human-agent interventions after integrating Haptik’s chatbots.
- The platform’s ability to automate FAQs and initial customer interactions significantly reduces the workload on human agents, allowing them to focus on more complex issues. This automation also leads to a 30% reduction in customer service costs, as noted in a Forrester study.
Customization and Flexibility
- Haptik offers customization options, enabling businesses to modify the chatbots according to their specific needs and branding requirements. This flexibility is a key driver behind its strong adoption rates.
Limitations and Areas for Improvement
- Despite its advanced capabilities, there are limitations to the responsiveness and intuitiveness of chatbots compared to human interactions. Users often find chatbots rigid and unhelpful, especially when they cannot answer specific or hyper-specific questions. To mitigate this, Haptik emphasizes the importance of solid NLP capabilities and suggests simple language tweaks to make the conversational experience more fluid and pleasant.
- The need for continuous training and improvement is acknowledged by Haptik. The company has a team of in-house AI trainers who were previously chat assistants, and these trainers continuously update the bots with new terms and improve their capabilities. Bot Quality Analysts also review the bot’s performance and provide feedback to enhance the user experience.
Integration with Generative AI
- Haptik is also integrating generative AI into its operations, which enhances various e-commerce processes such as demand forecasting, inventory management, and supply chain optimization. This integration helps in predicting peak order times, automating picking and packing processes, and ensuring higher accuracy and throughput, thereby driving customer satisfaction and operational efficiency.
Conclusion
Overall, Haptik’s conversational AI platform is highly effective in enhancing customer interactions and operational efficiency for e-commerce businesses. However, it still faces challenges related to the inherent limitations of chatbot technology, which are being addressed through continuous training and improvement.
Haptik - Pricing and Plans
Pricing Structure of Haptik
When it comes to the pricing structure of Haptik, a key player in the AI-driven chatbot and customer service solutions, here are the key points to consider:Custom Pricing
Haptik does not offer standardized pricing plans that are publicly available. Instead, they provide custom pricing based on the specific needs of each business. This means that the cost will vary depending on the features, scale, and requirements of the client.No Free Plan or Free Trial
Haptik does not offer a free plan or a free trial. This indicates that businesses will need to engage with Haptik directly to get a quote for their specific needs.Premium Consulting/Integration Services
Haptik offers premium consulting and integration services, which can be part of the overall cost. These services are likely to include setup, customization, and ongoing support to ensure the solution meets the business’s requirements.Features and Plans
While the exact pricing is not publicly available, Haptik’s solutions typically include a range of features such as:- AI-assisted chatbots with domain-specific intelligence
- Contextual response capabilities
- Integration with various platforms (e.g., CRM systems, helpdesk software)
- Advanced analytics and reporting
Summary
In summary, Haptik’s pricing is quotation-based, with no free plans or trials available. The features and costs are tailored to the individual business requirements, and businesses need to contact Haptik for a detailed quote. Haptik - Integration and Compatibility
Integration with E-commerce Platforms
Seamless API Integrations
Haptik offers ready-to-use API integrations with popular e-commerce platforms like Shopify. This integration allows businesses to deploy AI-powered virtual assistants on their Shopify stores quickly, without the need for coding. It enables the migration of the entire product catalog to messaging apps, providing instant buying support and personalized buying guidance on channels customers frequently use.Integration with CRM and Customer Support Platforms
Efficient Task Automation
Haptik integrates well with various CRM and customer support platforms. For instance, it can be integrated with WhatsApp Business API and other CRM systems, such as those from Freshdesk, Zendesk, and Salesforce. These integrations enable businesses to automate repetitive tasks, manage customer queries efficiently, and ensure smooth handoffs to live agents when necessary. The integration process involves obtaining the necessary API credentials, mapping the Haptik bot with the CRM system, and activating the integration through the Haptik dashboard.Integration with Live Agent Platforms
Enhanced Customer Support
Haptik’s AI Agent Assist integrates with top live agent platforms like Twilio, Genesys, and NiceCX One. This integration allows for on-demand and self-serve support, automating common queries and ensuring efficient handoffs to live agents. This collaborative approach enhances customer satisfaction by providing both speed and personalization.Multi-Channel Support
Engagement Across Platforms
Haptik supports engagement across multiple digital touchpoints, including web, mobile apps, WhatsApp, Facebook Messenger, and more. This multi-channel support enables businesses to interact with customers on their preferred platforms, driving sales and improving customer experiences.Language Support
Multilingual Capabilities
Haptik bots are capable of supporting a wide range of languages, including but not limited to Afrikaans, Arabic, Armenian, Azerbaijani, and many others. This multilingual support makes Haptik a versatile tool for businesses operating in diverse linguistic environments.Analytics and Reporting
Data-Driven Insights
Haptik provides comprehensive analytics and reporting tools, giving businesses complete visibility into key metrics such as ad costs, click-through rates, top products and categories, add to cart value, average order value, ROI, and customer satisfaction (CSAT). These insights help businesses take data-driven actions to optimize customer journeys and maximize ROI from their ad campaigns.Conclusion
In summary, Haptik’s integrations with various e-commerce, CRM, and customer support platforms, along with its multi-channel and multilingual capabilities, make it a highly compatible and effective tool for enhancing customer engagement and driving business growth. Haptik - Customer Support and Resources
Haptik Customer Support Overview
Haptik offers a comprehensive suite of customer support options and additional resources, particularly in the E-Commerce Tools AI-driven product category, to ensure seamless and effective customer engagement.
Customer Support Channels
- 24/7 Support: Haptik provides round-the-clock customer support, ensuring that queries are addressed at any time. This is achieved through a hybrid system of AI-powered chatbots and live agents.
- Customer Success Manager: Users can reach out to their dedicated Customer Success Manager for personalized support and guidance.
- Email Support: Customers can send emails to support@haptik.ai for assistance with their queries.
- Help Section: The platform includes a Help section where customers can report issues, capturing all necessary details, including the severity of the issue.
Self-Service Resources
- Knowledge Base: Haptik offers an extensive Knowledge Base with over 300 articles, troubleshooting guides, configuration videos, and integration guidelines. This resource helps customers troubleshoot and identify the root cause of any issues on their own.
- Classroom Training Recordings: Access to classroom training recordings is available, providing additional educational resources for users.
Support Severity and Response Times
Haptik has a structured system for handling support requests based on their severity:
- S0 – Blocker: Critical issues are responded to within 1 hour, 24/7.
- S1 – High: Major issues are addressed within 2 hours during business hours.
- S2 – Medium: Minor issues are resolved within 4 hours during business hours.
- S3 – Low: Improvements and non-impactful issues are handled within 4 hours during business hours.
Automation and AI-Driven Support
- GPT-Powered Chatbots: Haptik uses GPT-powered chatbots to provide instant support across various channels, including WhatsApp, Instagram, and more. These chatbots can handle routine queries, provide personalized recommendations, and automate product Q&A.
- Smart Agent Routing: The system routes up to 80% of customer queries to chatbots and escalates complex issues to live agents based on their workload.
Additional Resources
- Pre-Built Messaging Templates: Haptik offers pre-built messaging templates and intuitive chatbots to enhance efficiency in customer support.
- Conversational Workflows: The platform includes an expansive library of over 100 pre-built conversational workflows specifically designed for retail companies, making post-purchase management more efficient.
- Omnichannel Engagement: Customers can engage with the brand across multiple channels such as WhatsApp, Instagram, Messenger, and SMS, ensuring a seamless shopping experience.
By leveraging these resources, Haptik ensures that customers receive prompt, effective, and personalized support, enhancing their overall shopping experience.
Haptik - Pros and Cons
Advantages of Haptik in E-Commerce
Haptik offers several significant advantages for businesses in the e-commerce sector:Enhanced Customer Engagement
Haptik’s intelligent virtual assistants (IVAs) provide 24/7 conversational support, ensuring customers receive immediate and accurate responses. This enhances customer engagement and satisfaction, as customers can interact with the brand at any time.Omnichannel Support
Haptik supports customer interactions across multiple channels, including web, mobile apps, social media, and messaging platforms. This ensures a seamless customer experience, regardless of the platform they use.Cost Efficiency
By automating repetitive tasks and handling high volumes of queries, Haptik reduces operational costs. This automation also saves time, as it quickly provides answers to FAQs and other common queries, reducing the need for live agents.Real-Time Analytics
Haptik provides AI-powered analytics that offer insights into customer behavior, agent performance, and conversation trends. These insights help businesses optimize their service delivery and improve customer interactions.Scalable Integration
Haptik integrates with existing systems such as CRM platforms, ticketing tools, and payment gateways, ensuring a unified workflow and streamlined operations.Increased Conversions and Sales
Haptik’s conversational AI helps in driving sales by providing personalized recommendations, guiding customers through the purchase process, and re-engaging shoppers who abandoned their carts. It also facilitates upselling and cross-selling opportunities.Industry-Specific Solutions
Haptik offers pre-built solutions customized for various industries, including e-commerce, telecom, financial services, and travel. These solutions are designed to meet the specific needs of each industry.Disadvantages of Haptik in E-Commerce
While Haptik offers numerous benefits, there are some potential drawbacks to consider:Initial Setup and Integration
The initial setup and integration of Haptik may require significant time and technical expertise, which can be a barrier for some businesses.Advanced Customization
For niche use cases or advanced customization, additional resources may be necessary, which could add to the overall cost and complexity of implementation.Cost
Haptik is a premium solution with a starting price of $5,000 per year, which may be out of budget for smaller businesses or startups. By weighing these pros and cons, businesses can make an informed decision about whether Haptik is the right fit for their e-commerce needs. Haptik - Comparison with Competitors
When Comparing Haptik with Other AI-Driven Tools in E-Commerce
Haptik
Haptik is an enterprise-grade conversational AI platform that specializes in intelligent virtual assistants (IVAs) for customer support, sales, and engagement. Here are some of its unique features:
- Omnichannel Engagement: Haptik supports customer interactions across web, mobile apps, social media, and messaging platforms, ensuring a seamless experience.
- AI-Powered Analytics: It provides actionable insights into customer behavior, agent performance, and conversation trends to optimize service delivery.
- Pre-Built Industry Solutions: Haptik offers virtual assistants customized for various industries such as BFSI, telecom, e-commerce, and travel.
- Scalable Integration: It integrates with existing systems like CRM platforms, ticketing tools, and payment gateways for a unified workflow.
Lyro AI Chatbot
Lyro, powered by Tidio, is another AI tool focused on automated customer support for e-commerce businesses:
- Natural Language Processing (NLP): Lyro uses NLP to provide instant, 24/7 customer support and shopping assistance across websites.
- Configurable Setup: It offers a simple and configurable setup with unlimited replies per customer, although customization is limited on the free plan.
- Cost-Effective: Lyro provides a free subscription for up to 50 conversations per month, with premium plans starting at $42/month.
Nosto
Nosto is an AI-driven platform that focuses on personalization:
- Personalized Shopping Experiences: Nosto uses big data, AI, and machine learning to deliver highly targeted product recommendations and personalized content across websites, mobile apps, and email campaigns.
- Speedy Setup: It offers quick setup via API or pre-built templates, ensuring minimal impact on site speed.
Adobe Sensei
Adobe Sensei is integrated with Adobe Commerce to enhance e-commerce capabilities:
- Personalization and Optimization: It provides personalized product recommendations, predictive search, automated catalog management, and personalized content using data analysis and GenAI.
- Integration with Adobe Commerce: Adobe Sensei simplifies the implementation of AI-driven features directly within Adobe Commerce.
Key Differences and Alternatives
- Enterprise Scale: Haptik stands out for its ability to handle large-scale operations and its extensive integration ecosystem, making it a strong choice for enterprises. In contrast, Lyro and Nosto might be more suited for smaller to medium-sized businesses due to their pricing models and feature sets.
- Industry-Specific Solutions: Haptik’s pre-built solutions for various industries are a significant advantage, especially for businesses in sectors like BFSI and telecom. Lyro and Nosto, while versatile, do not offer the same level of industry-specific customization.
- Analytics and Insights: Haptik’s AI-powered analytics provide comprehensive insights into customer behavior and agent performance, which is a unique selling point compared to the more focused customer support and personalization features of Lyro and Nosto.
Potential Alternatives
If you are looking for alternatives to Haptik, you might consider:
- Gupshup: Another leading conversational AI platform that offers similar features but may differ in areas like generative AI capabilities, language support, and UI intuitiveness.
- OptiMonk AI: This tool enhances website engagement and conversion rates through personalization, segmenting visitors based on their actions and presenting relevant offers in real-time.
Each of these tools has its strengths and is suited to different business needs, so it’s important to evaluate them based on your specific requirements and the scale of your operations.
Haptik - Frequently Asked Questions
Frequently Asked Questions about Haptik in E-Commerce
Q1: What is Haptik and how does it help e-commerce businesses?
Haptik is an enterprise-grade conversational AI platform that automates customer interactions across multiple channels. It helps e-commerce businesses by providing intelligent virtual assistants (IVAs) that deliver human-like responses, enhancing customer engagement, reducing operational costs, and increasing efficiency. Haptik supports omnichannel engagement, allowing businesses to interact with customers on web, mobile apps, social media, and messaging platforms.Q2: What are the key features of Haptik?
Key features of Haptik include Intelligent Virtual Assistants (IVAs) that automate customer interactions, omnichannel engagement to support customers across various platforms, AI-powered analytics to optimize service delivery, pre-built industry solutions for sectors like BFSI, telecom, and e-commerce, and scalable integration with existing systems such as CRM platforms and payment gateways.Q3: How does Haptik use Generative AI for customer support?
Haptik leverages Generative AI to build AI assistants that can handle customer queries efficiently. These assistants can be built using unstructured data from sources like helpdesks, PDFs, CSVs, websites, and blogs. Generative AI enables the assistants to provide accurate and context-aware responses, reducing the dependency on human agents and improving first-resolution times. This technology also helps in sentiment analysis and product development by analyzing customer feedback and identifying recurring themes.Q4: Can Haptik integrate with existing e-commerce systems?
Yes, Haptik offers scalable integration capabilities that allow it to connect with existing systems such as CRM platforms, ticketing tools, and payment gateways. This integration ensures a unified workflow and enhances the overall efficiency of customer interactions.Q5: How does Haptik enhance the shopping experience in e-commerce?
Haptik enhances the shopping experience by engaging customers in human-like conversations powered by GPT (Generative Pre-trained Transformer) models. It provides personalized recommendations, answers FAQs about products, shipping, and returns, and enables customers to compare products, add items to their cart, and complete payments all within messaging channels like WhatsApp and Instagram.Q6: What are the benefits of using Haptik for e-commerce businesses?
Using Haptik can enhance customer engagement with 24/7 conversational support, reduce operational costs by automating repetitive tasks, increase efficiency with pre-built industry solutions, and provide real-time analytics to refine customer interactions. Additionally, it helps in increasing conversion rates, average order value, and customer satisfaction by offering personalized buying guidance and automating product Q&A.Q7: How does Haptik handle complex customer queries?
Haptik’s Generative AI assistants are capable of handling both routine and complex customer queries. These assistants use context-aware responses and can ask follow-up questions to ensure customers find the best solution to their problem. This approach reduces ambiguity and improves the overall quality of responses.Q8: Is it difficult to set up and customize Haptik for specific e-commerce needs?
The initial setup and integration of Haptik may require time and technical expertise. However, Haptik also offers an easy-to-build interface for deploying AI assistants without extensive technical knowledge. For advanced customization, especially for niche use cases, additional resources might be necessary.Q9: Can Haptik be used across different industries beyond e-commerce?
Yes, Haptik’s solutions are not limited to e-commerce. It can be applied across various industries such as insurance, fintech, retail, and more. For example, in insurance, Haptik can guide customers through the policy selection process, while in fintech, it can provide advice on investments and trading.Q10: How does Haptik impact customer satisfaction and loyalty?
Haptik significantly improves customer satisfaction by providing fast and efficient query resolution, personalized responses, and seamless support experiences. This leads to higher customer satisfaction (CSAT) scores, fosters lasting customer relationships, and encourages repeat business, ultimately increasing customer lifetime value. Haptik - Conclusion and Recommendation
Final Assessment of Haptik in E-Commerce Tools AI-Driven Product Category
Haptik is a formidable player in the AI-driven conversational commerce space, offering a comprehensive suite of tools that can significantly enhance customer engagement, sales, and operational efficiency for e-commerce businesses.Key Benefits
Omnichannel Engagement
Haptik allows businesses to support customers across multiple channels, including web, mobile apps, social media, and messaging platforms. This ensures a seamless customer experience regardless of the platform they use.
Intelligent Virtual Assistants (IVAs)
Haptik’s IVAs provide accurate, human-like responses, automating customer interactions and handling high volumes of queries efficiently. These assistants can guide customers through the entire purchase process, from product discovery to payment.
AI-Powered Analytics
The platform offers real-time analytics to help businesses refine customer interactions, optimize service delivery, and improve overall outcomes. This includes insights into customer behavior, agent performance, and conversation trends.
Lead Generation and Conversion
Haptik’s chatbots can automate the lead generation and qualification process, collecting preliminary details and qualifying leads. This information helps agents prepare better, leading to higher conversion rates.
Personalized Shopping Experiences
With AI-recommendation engines, Haptik’s chatbots can provide personalized product recommendations, increase the average cart value, and reduce cart abandonment rates by engaging customers with special offers and discounts.
Who Would Benefit Most
Haptik is particularly beneficial for e-commerce businesses looking to:Automate Customer Support
Companies seeking to reduce operational costs by automating repetitive tasks and handling a high volume of customer queries can greatly benefit from Haptik’s IVAs.
Enhance Customer Engagement
Businesses aiming to provide 24/7 conversational support and improve customer satisfaction through personalized interactions will find Haptik’s solutions highly effective.
Increase Sales and Conversions
E-commerce brands looking to drive sales, increase average order value, and reduce cart abandonment rates can leverage Haptik’s conversational commerce solutions.
Integrate with Existing Systems
Companies with existing CRM platforms, ticketing tools, and payment gateways can integrate Haptik’s solutions seamlessly, ensuring a unified workflow.