Divvy - Detailed Review

Finance Tools

Divvy - Detailed Review Contents
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    Divvy - Product Overview



    Introduction to BILL Spend & Expense (formerly Divvy)

    BILL Spend & Expense, previously known as Divvy, is an integral part of the BILL Financial Operations Platform, designed to help small and medium-sized businesses (SMBs) manage their financial operations more efficiently.



    Primary Function

    The primary function of BILL Spend & Expense is to provide an all-in-one spend and expense management solution. This tool combines free software with corporate cards to offer real-time visibility and customizable control over business finances. It helps SMBs automate their financial operations, particularly in managing business spend and expenses.



    Target Audience

    The target audience for BILL Spend & Expense is small and medium-sized businesses (SMBs) that need to streamline their financial operations. This includes businesses looking to automate their accounts payable (AP), accounts receivable (AR), and spend and expense management processes.



    Key Features



    Budgeting and Spend Tracking

    Allows businesses to set budgets and track spend in real-time, ensuring they stay within financial limits.



    Corporate Cards

    Provides access to corporate cards that offer the credit businesses need to grow, while maintaining control over spending.



    Financial Automation

    Automates various financial processes, including invoice entry, approvals, and payments, using data capture and AI.



    Integrated Platform

    Part of the BILL Financial Operations Platform, which also includes BILL Accounts Payable and BILL Accounts Receivable, allowing for a seamless experience across AP, AR, and spend and expense management.



    Security and Ease of Use

    Ensures that managing business spend and expenses is fast, easy, and secure.

    By integrating these features, BILL Spend & Expense helps SMBs gain greater control, visibility, and efficiency over their cash flow, enabling them to manage their finances more effectively.

    Divvy - User Interface and Experience



    User Interface

    The interface of BILL Spend & Expense is intuitive and user-friendly. Here are some key aspects:

    • Centralized Dashboard: The platform provides a real-time dashboard where all transactions are collected and displayed, allowing users to view, control, and manage their business’s cash flow in one centralized location.
    • Expense Management: Users can easily track spend, create budgets, and enforce budget controls. The system also allows employees to attach receipts to every transaction and code expenses, making expense reporting and reimbursement processes streamlined.
    • Accessibility: The platform is accessible via a single brand and website, integrating accounts payable, accounts receivable, and spend and expense management. This integration simplifies the experience for users by providing a consistent look and feel across all financial operations.


    Ease of Use

    BILL Spend & Expense is known for its ease of use:

    • Automated Processes: The software automates many financial tasks, such as expense reporting, receipt collection, and transaction coding. This automation saves users a significant amount of time that would otherwise be spent on manual tracking and coding.
    • Real-Time Insights: Users can quickly make decisions and adjustments based on real-time insights into their spend. This feature helps in managing cash flow more effectively.
    • User-Friendly Features: The platform allows users to fulfill reimbursements easily and earn rewards for every dollar spent on behalf of their business. It also prompts employees to code transactions, making the process efficient and straightforward.


    Overall User Experience

    The overall user experience is positive and focused on efficiency:

    • Time Savings: By collecting all transactions in one dashboard, BILL Spend & Expense saves users hours each month that would be spent on manual tracking and organizing expenses. This time can then be used for more strategic activities like analyzing spend data.
    • Simplified Financial Operations: The platform simplifies back-office financial operations by automating accounts payable, accounts receivable, and corporate card spend. This simplification helps businesses manage their financial workflows more effectively.
    • Customer Support: The integration with Bill.com also provides access to dedicated support, including a dedicated Account Manager and exclusive content and training, which enhances the overall user experience.

    In summary, the user interface of BILL Spend & Expense is designed to be intuitive, easy to use, and highly efficient, making it a valuable tool for small and midsize businesses to manage their financial operations.

    Divvy - Key Features and Functionality



    Divvy Overview

    Divvy, a finance tool integrated with BILL, offers several key features and functionalities that leverage AI to streamline expense management, budgeting, and financial operations. Here are the main features and how they work:



    Auto Categorization of Transactions

    Divvy uses AI to automatically categorize transactions based on the merchant, transaction information, and historical data. When a purchase is made on the BILL Divvy Card, AI fills in the Category and Expense Category fields, saving time and improving accuracy. This feature can be toggled on or off in the company transaction settings.



    Simple Receipt Capture and Fast Submission

    Employees can capture receipts by snapping photos using the Divvy mobile app. The app automatically parses and matches these receipts with card transactions, eliminating the need for paper receipts and speeding up the expense submission process.



    Flexible Workflows and Automated Routing

    Divvy allows administrators to set up customizable automated routing rules for expense reports based on parameters such as employee, department, and expense type. This ensures that reports are sent to the right managers for approval, reducing manual intervention and speeding up the approval cycle.



    Smart Matching Engine

    The AI-driven smart matching engine automatically matches expense line items with related transactions, receipts, GL codes, and cost centers. This automation helps in accurate categorization and reduces the need for manual data entry.



    Configurable Approval Flows

    Administrators can set up conditional, multi-step approval chains based on spend policies. This allows for a structured approval process that ensures compliance with company policies while automating routine approvals.



    Anomaly Detection

    Divvy’s AI flags unusual spending patterns, such as duplicate charges or spend outside expected ranges, for review. This helps managers focus on high-risk or high-impact expenses while routine spending is automatically approved based on policy compliance.



    User and Card Management

    Administrators can easily manage company credit cards, including opening, updating, or canceling cards associated with cardholders. This centralized management ensures better control over company card programs.



    Custom Spend Controls

    Divvy allows administrators to apply configurable spend limits and restrictions per user or department. This feature helps in enforcing budget constraints and reducing unauthorized spending.



    Transaction-Level Visibility

    The platform provides real-time reporting with details on merchant, location, spend category, and more for all card purchases. This visibility helps in efficient oversight and risk mitigation.



    Integration with Accounting Platforms

    Divvy integrates bi-directionally with leading accounting platforms like QuickBooks Online and Xero. Expenses from Divvy automatically sync to the accounting system as approved, and charges and payments sync back to Divvy for centralized reporting. This integration ensures accurate financial reporting and reconciliation without manual duplication of data.



    AI in Accounts Payable and Spend & Expense

    BILL’s AI, integrated with Divvy, helps in various aspects of financial operations:

    • AI Invoice Data Extraction: Extracts critical invoice details and populates fields within a bill, ensuring accuracy.
    • Vendor Profiles: Helps identify vendor address information from incoming invoices.
    • Duplicate Invoice Detection: Warns about duplicate invoices to prevent double payments.
    • Document Splitting: Automatically splits documents containing multiple invoices.
    • W-9 Data Collection: Extracts data from W-9 forms and adds it to vendor records.
    • Identify Missing Bills: Highlights potential missing bills based on historical data to prevent late fees.

    These features collectively streamline financial processes, reduce manual work, and enhance the accuracy and efficiency of expense management and budgeting.

    Divvy - Performance and Accuracy



    Performance

    • BILL Spend & Expense is integrated with the BILL Financial Operations Platform, which automates various financial operations such as accounts payable, accounts receivable, and spend and expense management. This integration helps streamline financial processes, making it faster and more efficient for small and medium-sized businesses (SMBs) to manage their cash flow.
    • The platform offers real-time visibility and customizable controls over business spending, allowing managers to monitor transactions, set budgets, and issue physical and virtual cards to employees with specific spend limits.
    • The app is generally straightforward and user-friendly, although there have been some reports of bugginess on both iOS and Android versions. However, the developers issue regular updates to address these issues and add new features.


    Accuracy

    • BILL Spend & Expense leverages AI to enhance accuracy in various aspects of financial management. For instance, the AI helps in auto-categorization of transactions, which saves reconciliation time and improves the accuracy of expense reporting. It populates categories based on the merchant, transaction information, and historical data, leaving fields blank if no probable match is found.
    • The AI also assists in extracting critical invoice details, detecting duplicate invoices, and splitting documents automatically, which reduces the likelihood of errors in accounts payable processes.


    Limitations and Areas for Improvement

    • One of the notable limitations is the mixed reviews on customer support performance. While initial setup support is often effective, resolving issues after installation can be challenging for some users.
    • The rewards program of BILL Spend & Expense is based on points that can be redeemed, but it has been criticized for being opaque compared to straightforward cashback programs offered by competitors like Rho. Additionally, rewards can be cut off if the spending threshold is not met.
    • The platform’s budget controls are budget-specific, which may limit organizations that need to manage spend at the user, card, and budget levels. Rho, for example, offers more extensive budget management features.
    • While BILL Spend & Expense integrates with accounting software like QuickBooks Online, NetSuite, and Sage Intacct, it only offers a one-way sync, whereas competitors like Rho provide two-way sync capabilities.


    Conclusion

    In summary, BILL Spend & Expense performs well in automating financial operations and providing real-time visibility into business spending. However, it faces some challenges in customer support and the complexity of its rewards program, and it has room for improvement in terms of budget controls and integration capabilities.

    Divvy - Pricing and Plans



    Understanding Divvy’s Pricing Structure

    To understand the pricing structure of Divvy, which is an expense management solution offered by BILL, here are the key points:


    Free Option

    Divvy operates on a freemium model, which means the basic usage of the platform is free. This includes the issuance of smart credit cards and basic expense management services. There are no subscription fees for the basic features, and Divvy generates revenue through interchange fees charged to merchants when the credit cards are used.


    Paid Plans

    Divvy offers two paid plans for users who need advanced features:


    Divvy Pro

    • This plan costs $5 per user per month.
    • It includes additional features such as custom fields, enhanced support, and training.


    Divvy Enterprise

    • This plan is priced on a quote basis, meaning the cost is customized for the specific needs of the enterprise.
    • It includes all the features from the Pro plan, along with additional integration services and other advanced functionalities.


    Features by Plan

    • Free Plan: Includes basic expense management, issuance of smart credit cards, and access to spend controls. Managers can control budgets by team, and employees can request funds and receive approvals via mobile notifications.
    • Divvy Pro: Adds custom fields, enhanced support, and training to the basic features.
    • Divvy Enterprise: Includes all Pro features plus additional integration services and customized support.


    Additional Notes

    • The free plan does not charge users for the basic expense management services, making it a cost-effective option for businesses.
    • The paid plans offer more advanced features, which can be beneficial for larger or more complex organizations.

    Divvy - Integration and Compatibility



    Introduction

    Divvy, now rebranded as BILL Spend & Expense, is a comprehensive spend and expense management solution that integrates seamlessly with various financial tools and platforms, enhancing the financial operations of small and medium-sized businesses (SMBs).



    Integration with Accounting Systems

    BILL Spend & Expense integrates directly with leading accounting systems such as QuickBooks, NetSuite, Sage Intacct, and Xero. This integration allows for a two-way sync of data, including chart of accounts and transaction data, which can be run automatically or on-demand. This ensures that financial data is always up-to-date and synchronized across different systems.



    Single Login and Sync Setup

    Users can access their accounting software with a single login, which simplifies the setup process for syncing accounts payable (AP), accounts receivable (AR), and card transactions. This automatic sync across integrated products helps maintain the accuracy and timeliness of financial operations.



    Human Resources Integration

    BILL Spend & Expense also integrates with human resources information systems to automate onboarding and keep employee data current. This integration helps in managing employee spend and expense requests efficiently.



    Mobile and Web Applications

    The solution offers intuitive web and mobile applications, allowing budget owners to manage and track business spend in real-time. Employees can request funds, and managers can approve or deny these requests via push notifications on their phones. This ensures that spending is controlled and visible across different departments, teams, or projects.



    Payment Services

    BILL Spend & Expense is part of a broader financial operations platform that includes comprehensive payment services such as ACH payments for disbursements and collections. This integration facilitates faster and more secure financial transactions.



    Compatibility Across Devices

    The solution is accessible on both web and mobile platforms, ensuring that SMBs can manage their financial operations whether they are in the office or on-the-go. The mobile application provides the same level of functionality as the web version, allowing for real-time visibility and control over business finances.



    Conclusion

    In summary, BILL Spend & Expense (formerly Divvy) offers extensive integration capabilities with major accounting systems, human resources tools, and payment services, making it a versatile and compatible solution for managing financial operations across various devices and platforms.

    Divvy - Customer Support and Resources



    Divvy Customer Support



    Customer Support Options

    • Phone Support: The primary phone number for general inquiries is 1-855-229-3111. This number is widely used by consumers to address various issues and concerns. For billing and payment issues, you can also call 1-385-352-0374.
    • Email Support: You can contact Divvy via email at support@divvypay.com for customer service-related queries. This email is used by a significant percentage of customers to resolve their issues.
    • Live Chat: Divvy provides live support via chat from Monday to Friday between 5 a.m. and 6 p.m. PST, offering real-time assistance for your queries.
    • Social Media: You can also reach out to Divvy through their social media pages for support and inquiries.


    Business Hours

    Divvy’s customer service is available Monday to Friday from 5 a.m. to 6 p.m. PST and on weekends from 6 a.m. to 3 p.m. PT. Business hours may vary during national holidays.



    Additional Resources

    • Virtual Assistant: Divvy offers a 24/7 virtual assistant to help you find information and answer basic questions.
    • Online Request Form: You can use the online request form on their Contact Us page to submit your queries at any time.
    • Help Center: The Divvy Help Center provides detailed information and guides on using the platform, managing expenses, and troubleshooting common issues.
    • Mobile App: Divvy has a user-friendly mobile app for iOS and Android, allowing employees to manage expenses, submit receipts, and track spending on the go.


    Integration and Features

    • Accounting Software Integration: Divvy integrates seamlessly with accounting software such as QuickBooks, Xero, and NetSuite, simplifying the expense reporting and reconciliation process.
    • Corporate Cards: Divvy offers both virtual and physical corporate cards with customizable spending limits and real-time tracking, eliminating the need for traditional expense reports.
    • Budgeting Tools: The platform allows businesses to set and manage budgets in real-time, track spending against budgets, and receive alerts for overspending.
    • Real-Time Reporting: Divvy generates detailed, customizable reports on spending patterns, categories, and individual transactions, helping businesses make informed financial decisions.

    By leveraging these support options and resources, users can effectively manage their business expenses, streamline financial operations, and gain valuable insights into their spending patterns.

    Divvy - Pros and Cons



    Advantages of Divvy (BILL Spend & Expense)

    Divvy offers several significant advantages that make it a compelling choice for managing finances, especially for small and medium businesses.

    User-Friendly Interface

    Divvy is praised for its ease of use and smooth onboarding process. Users can quickly get accustomed to the platform, and the intuitive interface minimizes the learning curve, allowing a larger portion of staff to leverage its budgeting functionalities.

    Budgeting and Expense Management

    Divvy excels in budgeting and expense management. It allows users to set budgets and spending limits easily, preventing overspending and providing real-time control over finances. The platform categorizes expenses automatically and generates detailed reports, making it easy to gather spending information. Employees can submit expense reports quickly using the mobile app, and receipts are automatically parsed and matched with card transactions.

    Real-Time Analytics and Reporting

    Divvy provides real-time analytics on spending, offering visual reports that enhance transparency and help in tracking performance. Dashboard customizations fit the data to decision makers’ information needs, enabling data-driven actions to achieve targets.

    Integration and Automation

    Divvy integrates seamlessly with other systems, such as QuickBooks, and offers automated expense management. It automates approvals and oversight of expense reports through a smart matching engine and configurable approval flows. Anomaly detection flags unusual spending patterns for review, ensuring managers focus on high-risk or high-impact expenses.

    Customer Support

    Users appreciate the excellent customer support provided by Divvy. The platform offers ongoing support, free access to a large knowledge base, and community forums. Dedicated launch managers assist with the setup and integration process.

    Cost-Effective

    Divvy is free to use, with the company making money through interchange fees. This makes it an attractive option for businesses looking to manage their expenses without additional software costs.

    Disadvantages of Divvy (BILL Spend & Expense)

    While Divvy offers many benefits, there are some areas where it falls short.

    Initial Setup Challenges

    Some users have experienced initial challenges, such as syncing with other accounting systems like QuickBooks or understanding the distinction between budgets and managers. However, these issues are often resolved with support and updates to the platform.

    Reimbursement and Reporting Issues

    There have been reports of issues with the reimbursement process, including delays in funds reaching employee accounts and the need for better notification systems for budget limits and reimbursement requests.

    Limited Features in Certain Areas

    Some users have noted that Divvy lacks certain features, such as bulk receipt uploading and more comprehensive reporting features. Additionally, there are issues with virtual subscription cards not resetting until the first business day of the month, which can cause problems if charges are attempted on weekends.

    Integration Limitations

    While Divvy integrates well with many systems, it does not currently integrate with all ERP systems, such as Netsuite, although this is being addressed in beta testing.

    Customer Service Variability

    There have been mixed reviews about the customer service, with some users experiencing rude or unhelpful support, although many others have praised the service. Overall, Divvy is a strong option for businesses seeking to streamline their expense management and budgeting processes, but it is important to be aware of the potential drawbacks and areas for improvement.

    Divvy - Comparison with Competitors



    Unique Features of BILL Spend & Expense (Divvy)

    • Automated Expense Tracking: Divvy automatically records purchases in the app, reducing manual input and increasing efficiency. It also provides real-time budget insights, enabling proactive spending decisions.
    • Corporate and Virtual Cards: Divvy offers both physical corporate cards and virtual cards, which can be issued to employees for easy and secure business spending. Virtual cards are particularly useful for vendors, subscriptions, and one-time purchases, with the ability to set spend limits.
    • Budget Control and Approval: The app allows for setting spend limits and customizing transaction approval flows based on the organization’s structure. This helps prevent unapproved purchases and ensures spending aligns with company policies.
    • Integration with Accounting Software: Divvy integrates seamlessly with major accounting software like QuickBooks, Xero, NetSuite, and Sage Intacct, making it easier to manage finances and close books efficiently.
    • Reimbursement Management: The app facilitates easy management of reimbursements for expenses incurred on personal cards, keeping everything within budget.


    Alternatives and Competitors



    Navan (Formerly TripActions)

    • Navan is an all-in-one solution that combines travel management with expense tracking. It provides real-time visibility, savings, and control over business expenses. Navan is particularly strong in travel management, making it a good alternative for companies with significant travel expenses.


    Ramp

    • Ramp is another popular alternative that offers automated expense tracking, real-time reporting, and spend controls. It also provides virtual and physical cards with customizable spend limits, similar to Divvy. Ramp is known for its ease of use and strong customer support.


    Airbase

    • Airbase offers a comprehensive spend management solution that includes expense tracking, bill payments, and vendor management. It integrates with various accounting systems and provides real-time visibility into company spending. Airbase is known for its user-friendly interface and comprehensive feature set.


    Brex

    • Brex is a corporate card and expense management platform that offers real-time expense tracking, spend limits, and integrations with accounting software. It also provides rewards on eligible spend and has a user-friendly app for managing expenses on the go.


    Key Differences

    • Integration Focus: While Divvy excels in integrating with a wide range of accounting software, Navan focuses more on travel and expense management. Ramp and Airbase offer broader spend management capabilities, including bill payments and vendor management.
    • User Interface and Support: Ramp is often praised for its ease of use and strong customer support, which might be a deciding factor for some users. Divvy, on the other hand, is known for its comprehensive feature set and real-time budget insights.
    • Travel Management: If travel expenses are a significant part of your business, Navan might be a better fit due to its specialized travel management features.
    In summary, while BILL Spend & Expense (Divvy) offers a strong suite of features for automated expense management and spend control, alternatives like Navan, Ramp, Airbase, and Brex provide different strengths and focuses that might better align with specific business needs.

    Divvy - Frequently Asked Questions



    Frequently Asked Questions about Divvy



    What is Divvy and how does it work?

    Divvy is an expense management and budgeting platform, now part of BILL, that helps small and midsize businesses manage their finances more efficiently. It works by syncing automatically with employee credit cards, allowing real-time visibility into spending by department, team, project, or individual budget. Employees can use Divvy cards (both physical and virtual) with customizable spending limits, and the platform automates expense tracking, approval, and reconciliation processes.

    How do employees capture and submit expenses using Divvy?

    Employees can easily capture expenses using Divvy’s mobile app. They can snap photos of receipts, and the app automatically parses and matches these receipts with card transactions. Expenses can be submitted immediately after purchase, eliminating the need to compile reports later. The app also allows for adding details to the expenses before submission.

    What are the key features of Divvy’s expense management?

    Divvy offers several key features for expense management. These include simple receipt capture through the mobile app, fast submission of expenses, and flexible workflows with customizable automated routing rules. The platform also features a smart matching engine that matches expense line items with related transactions and receipts, and configurable approval flows based on spend policies. Additionally, Divvy has anomaly detection to flag unusual spending patterns for review.

    How does Divvy manage company credit cards and spending controls?

    Divvy centralizes the administration and oversight of company credit cards. Administrators can easily open, update, or cancel cards associated with cardholders. The platform allows for custom spend controls, including configurable spend limits and restrictions per user or department. It also provides real-time transaction-level visibility, detailing merchant, location, spend category, and more for all card purchases.

    Does Divvy integrate with accounting software?

    Yes, Divvy integrates bi-directionally with leading small business accounting platforms such as QuickBooks Online, Xero, and NetSuite. This integration enables seamless financial workflows by automatically syncing expenses from Divvy to the accounting system as they are approved. It also syncs charges and payments from the accounting system back to Divvy for centralized reporting and GL coding.

    What budgeting tools does Divvy offer?

    Divvy allows businesses to set and manage budgets in real-time. Administrators can allocate funds to departments or projects, track spending against budgets, and receive alerts for overspending. The platform also includes features like budget groups and customizable spending limits to streamline the management of multiple budgets.

    How does Divvy enhance security and prevent fraud?

    Divvy prioritizes security with features like encryption, fraud detection, and spending controls. Administrators can set restrictions and monitor transactions to prevent unauthorized or fraudulent expenses. The use of virtual cards and real-time monitoring also helps reduce the risk of fraud and unauthorized transactions.

    What kind of reports and financial insights does Divvy provide?

    Divvy generates detailed, customizable reports on spending patterns, categories, and individual transactions. These reports provide valuable insights into spending trends, which can inform strategic financial decisions and help businesses optimize their expense management strategies.

    Is Divvy user-friendly for employees and administrators?

    Yes, Divvy is known for its intuitive interface, making it easy for employees to use and for administrators to manage. The mobile app is user-friendly, allowing employees to manage expenses, submit receipts, and track spending from anywhere.

    Are there any potential downsides or limitations to using Divvy?

    While Divvy is highly effective for many businesses, it may not be the best fit for businesses needing advanced accounting capabilities. Such businesses might require a more robust platform to meet their specific needs.

    Divvy - Conclusion and Recommendation



    Final Assessment of Divvy in the Finance Tools Category

    Divvy, now integrated into BILL’s financial operations platform as BILL Spend & Expense, stands out as a comprehensive and user-friendly financial management tool, particularly for small and midsize businesses (SMBs).

    Key Benefits

    • No Annual Fees or Personal Guarantee: Divvy does not charge annual fees, and it does not require a personal guarantee from the business owner, which reduces the financial risk for individuals.
    • Free Employee Cards: The service offers unlimited physical and virtual cards for employees at no additional cost, making it easier to manage team expenses.
    • Customizable Rewards and Budgeting: Divvy allows businesses to create customized rewards structures tied to their payoff cycles and offers robust budgeting tools. You can set budgets by department, team, project, or vendor, and assign permissions for instant approval or denial of funding requests.
    • Integrated Bill Pay and Expense Management: The platform includes an optional Bill Pay service, enabling businesses to manage bills and invoices within the same software. It also automates expense reconciling processes, keeping your accounting up-to-date.
    • Fraud Prevention and Spending Controls: Divvy provides virtual credit cards with customizable spending limits and usage restrictions, helping to prevent overspending and fraud. You can set individual spending limits for each cardholder and track expenses in real-time.


    Who Would Benefit Most

    Divvy is particularly beneficial for:
    • Small and Midsize Businesses: SMBs can gain greater visibility and control over their finances with Divvy’s comprehensive spend and expense management features.
    • Startups: With lower account requirements and no credit checks based on personal credit scores, Divvy is accessible and ideal for startups and new businesses.
    • Teams of All Sizes: The ability to create unlimited employee cards and manage budgets by various categories makes it suitable for teams of any size.


    Overall Recommendation

    Divvy, as part of BILL Spend & Expense, is a highly recommended tool for businesses looking to streamline their financial management. Its lack of annual fees, customizable rewards, and advanced budgeting features make it an attractive option. The integration with bill pay services and automated expense reconciliation further enhance its value. For businesses seeking to reduce fraud, overspending, and the administrative burden of financial management, Divvy offers a holistic and efficient solution.

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