Invoice2go - Detailed Review
Finance Tools
Invoice2go - Product Overview
Overview
Invoice2go is a comprehensive invoicing and expense management software designed to streamline financial operations for small and micro businesses. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Invoice2go is primarily used for creating, sending, and tracking professional-looking invoices, estimates, and payments. It also includes tools for expense tracking, reporting, and integrating with accounting software like QuickBooks or Xero.Target Audience
The software is best suited for sole proprietors, freelancers, and very small businesses, particularly those with low invoicing volumes. It is commonly used by companies with 10-50 employees and revenues between $1 million and $10 million. The majority of its users are based in the United States, with a significant presence in Australia and the United Kingdom.Key Features
Invoicing and Estimates
Invoice2go allows users to create and send customizable invoices and estimates using various templates. Clients can accept or decline estimates online and submit upfront deposits if necessary. Invoices can be sent via email, text, WhatsApp, or Facebook Messenger.Payment Options
The software offers flexible payment methods, including credit cards, debit cards, PayPal, and bank transfers (ACH) through Invoice2go Money. This feature helps businesses get paid faster, with funds typically clearing in three days.Automation and Reminders
Invoice2go automates many tasks, such as generating recurring invoices, sending overdue invoice reminders, and updating invoice status. This automation saves businesses significant time and helps in managing their cash flow more effectively.Expense Tracking and Reporting
Users can attach expenses, schedule appointments, and track billable hours. The software also provides business reports with easy-to-use charts and graphs, giving a clear picture of the business’s performance.Mobile Accessibility
Invoice2go has a mobile app available on iOS and Android, allowing users to manage their invoicing and payments on the go. All data is synced across devices, ensuring consistent access to business information.Integration and Accounting
The software integrates seamlessly with popular accounting tools like QuickBooks and Xero, making it easier to manage books and prepare for taxes. It also keeps personal and business finances separate, simplifying accounting tasks.Premium Features
Premium plans offer additional features such as dedicated phone support and the ability to set up recurring invoices, which can automatically charge customers at regular intervals.Conclusion
Overall, Invoice2go is a user-friendly, cloud-based solution that helps small businesses manage their invoicing, expense tracking, and payment processes efficiently. Invoice2go - User Interface and Experience
User Interface Overview
The user interface of Invoice2go is crafted to be intuitive and user-friendly, making it an excellent choice for individuals and small businesses managing their financial tasks.Ease of Use
Invoice2go is designed to be simple and accessible, even for those without extensive technical knowledge. Users can create and send invoices in under a minute, and the process is as straightforward as sending an email.Key Features
- The app allows you to review your edits before sending an estimate or invoice, ensuring accuracy and professionalism.
- Features like Siri Shortcuts and iOS Widgets enhance the ease of use, enabling users to create invoices, estimates, or view reports quickly.
User Interface
The interface is streamlined for efficiency:Mobile Accessibility
- On mobile devices, the menu is now located at the bottom of the screen, providing quicker access to key features such as your client list, invoices, and estimates.
- The home screen has been revamped to display critical business insights, including pending estimates, paid and overdue invoices, and current tax year sales. This allows users to make informed decisions at a glance.
- Users can tap the “ ” sign on mobile to start invoicing, and account settings are easily managed via the profile icon at the top right corner.
Organization and Tracking
Invoice2go helps users stay organized by allowing them to:Tracking Capabilities
- Track the status of invoices, including when customers have viewed them and who still needs to make a payment.
- Schedule appointments and organize their day directly within the app.
- Attach expenses, schedule appointments, and track and bill hours efficiently.
- Organize all expenses by snapping a photo of receipts, which can then be added directly to invoices or saved for future use.
Additional Features
The app includes several features that enhance the user experience:Convenience Features
- Recurring invoices can be set up to automatically charge customers at regular intervals.
- Automatic overdue invoice reminders help ensure timely payments.
- Integration with accounting software like QuickBooks or Xero simplifies tax preparation and bookkeeping.
- The ability to accept payments via various methods, including credit cards, debit cards, PayPal, and Apple Pay, makes it convenient for both the business and the customer.
Overall User Experience
Users generally find Invoice2go to be a time-saving and money-saving tool. It is praised for its ease of use and the ability to manage various administrative tasks efficiently.User Feedback
- However, some users have reported occasional difficulties with logging in and have expressed dissatisfaction with recent price increases and the implementation of two-factor authentication.
Invoice2go - Key Features and Functionality
Invoice2go Overview
Invoice2go is a comprehensive invoicing and finance management tool that offers a range of features to help small businesses streamline their financial operations. Here are the main features and how they work:Invoicing
Invoice2go allows you to easily create and send professional-looking invoices. You can customize these invoices with your own branding, which helps maintain your business’s identity. The platform also enables you to track the status of your invoices and send automated reminders for overdue payments, ensuring you get paid on time.Payments
The tool offers multiple payment options, including bank transfers, credit cards, debit cards, and PayPal. This flexibility helps you get paid faster, and with Invoice2go’s low fees, you keep more of what you earn. Online payments can be enabled directly through the platform, making the payment process more efficient.Business Account and Banking Services
Invoice2go provides access to small business banking services, which can help optimize your cash flow. You can manage your invoicing and expense tracking easily, and all your data can be synced with accounting software like QuickBooks or Xero. This integration ensures that your financial records are accurate and up-to-date across all platforms.Mobile App
The Invoice2go app is available on web, iOS, and Android devices, allowing you to manage your business on the go. All your information is synced across devices, making it easy to access and update your data from anywhere.Project Management and Expense Tracking
Invoice2go includes features for project management and expense tracking. You can attach expenses to invoices, schedule appointments, and track and bill hours worked. This helps keep all your administrative work organized and manageable.Recurring Invoices
With the premium features, you can set up recurring invoices to automatically charge your customers for goods or services at regular intervals. This feature is particularly useful for businesses with subscription-based models or regular service contracts.Integration with Other Apps
Invoice2go integrates with a wide range of applications through Zapier, allowing you to automate workflows with other tools like Shopify, Google Sheets, and Hubspot. This integration enables you to sync client information, invoices, and payments across different platforms, ensuring consistency and accuracy in your financial records.Business Reports
The platform provides easy-to-use tools to generate business reports, which include charts and graphs to help you track how your business is performing. These reports offer critical insights into your financial health and help you make informed decisions.AI Integration
While the primary features of Invoice2go are not explicitly driven by AI, the integration with Zapier allows for some AI-driven automation. For example, you can use AI models like OpenAI and Anthropic to extract, summarize, and transform your integration data, making your workflows more efficient. However, this AI integration is more about automating tasks through Zapier rather than being a core feature of Invoice2go itself.Conclusion
In summary, Invoice2go is a versatile tool that simplifies invoicing, payment processing, and financial management for small businesses. Its features are designed to streamline administrative tasks, improve cash flow, and provide valuable insights into business performance. Invoice2go - Performance and Accuracy
Evaluating the Performance and Accuracy of Invoice2go
Evaluating the performance and accuracy of Invoice2go involves looking at several key aspects of the software, including its features, limitations, and user feedback.
Performance
Invoice2go is generally praised for its ease of use and user-friendly interface. Here are some positive points:
- Invoicing Efficiency: The software allows users to create and send professional-looking invoices quickly, with features like automated overdue invoice reminders and invoice status tracking. This can save users a significant amount of time, up to 10 hours a week.
- Mobile App: The mobile app is streamlined and allows users to manage their invoicing on the go, with all data synced across devices.
- Payment Options: Invoice2go offers multiple payment options, including bank transfers, credit cards, debit cards, and PayPal, which can help businesses get paid faster. The recent updates to the payments portal have resulted in a 43% increase in customer payments on the first portal visit and a 48% reduction in the time customers spend making payments.
Accuracy
While Invoice2go performs well in many areas, there are some accuracy and functionality issues to consider:
- Decimal Precision: Some users have reported issues with the software not allowing mileage rates to be entered to three decimal places, which can lead to inaccuracies in invoices and difficulties in reconciling payments.
- Sync Issues: There have been reports of occasional sync issues where invoices created on one device do not show on another, leading to wasted time recreating invoices.
- Customizable Reports: Invoice2go does not support the creation of customizable reports that cover invoicing data, which can be a limitation for businesses needing detailed reporting.
Limitations and Areas for Improvement
- Support Options: The support options are limited to live chat and a knowledge center, which may not be sufficient for users who prefer phone or email support.
- Integrations: The Starter plan lacks integrations with accounting software or other third-party tools, and even the higher-tier plans may not offer enough integrations or invoice limits for more complex businesses.
- Cost: Many users find the pricing expensive, especially considering the limits on the number of invoices that can be sent per month in the lower-tier plans. For example, the Starter plan allows only two invoices per month, which is not cost-effective for many businesses.
- Features for Growing Businesses: The software is more suited for freelancers or small businesses and lacks the advanced features needed for more complex or growing businesses. For instance, the Lite plan does not include the ability to create estimates, and higher-tier plans may still not offer enough features compared to more comprehensive accounting software like Xero or QuickBooks.
Conclusion
In summary, while Invoice2go is a solid tool for simple invoicing needs, particularly for freelancers or small businesses, it has several limitations that may make it less suitable for more complex or growing businesses. Addressing issues like decimal precision, sync reliability, and expanding support options could enhance its performance and accuracy.
Invoice2go - Pricing and Plans
Pricing Tiers
Lite Plan
- Price: $5.99 per month (or $3.00 per month if paid annually)
- Features:
- 5 clients
- 1 user
- 50 invoices per month
- No estimates
- Limited features, suitable for freelancers or small side hustles.
Standard Plan
- Price: $9.99 per month (or $6.67 per month if paid annually)
- Features:
- 25 clients
- 1 user
- 200 invoices per month
- 200 estimates per month
- Ability to attach files to invoices and create estimates
- Suitable for small businesses with a decent client base.
Advanced Plan
- Price: $23.99 per month (or $15.00 per month if paid annually)
- Features:
- 100 clients
- 2 users
- 400 invoices per month
- 400 estimates per month
- This plan is ideal for businesses experiencing growth and needing more users and higher limits.
Unlimited Plan
- Price: $39.99 per month (or $33.34 per month if paid annually)
- Features:
- Unlimited clients
- 5 users
- Unlimited invoices per month
- Unlimited estimates per month
- Suitable for larger businesses with a significant client base and high transaction volumes.
Additional Costs
- Each plan incurs an additional 2.9% fee plus a 25-30 cent transaction fee for every invoice processed.
Free Options
- Invoice2Go does not offer a free plan, but it does provide a 30-day free trial for all its plans. Additionally, they offer free invoice templates that can be used without subscribing to the service.
Invoice2go - Integration and Compatibility
Integration with Accounting Software
Invoice2go seamlessly integrates with popular accounting software such as QuickBooks Online, Xero, and MYOB. This integration allows for automatic syncing of client information and invoice payments, ensuring that your financial records are accurate and up-to-date across all platforms. For instance, when a client pays an invoice in Invoice2go, the payment is automatically reflected in your connected accounting software.
Zapier Integrations
One of the key strengths of Invoice2go is its integration with Zapier, a platform that allows you to connect over 3,000 applications. With Zapier, you can automate workflows between Invoice2go and other apps like Shopify, Google Sheets, HubSpot, and more. This automation can include tasks such as updating client information, creating new clients, or generating invoices based on data from other apps. Setting up these integrations is straightforward and requires no coding, making it accessible to users of all skill levels.
CRM and Marketing Tools
Invoice2go also integrates well with customer relationship management (CRM) tools like HubSpot. This integration enables you to manage customer relationships and marketing strategies more effectively. For example, you can automatically add new HubSpot contacts as clients in Invoice2go, ensuring that your customer database is consistent across both platforms.
Payment Processing
The software supports various payment methods, including credit cards, PayPal, Apple Pay, and debit transactions, both online and in-person. This makes it easier to manage transactions and stay compliant with payment card legislation. Additionally, Invoice2go Money offers a zero-fee bank account and instant access to cash with a debit card, further simplifying financial management.
Project and Client Management
Invoice2go includes features like the Projects module, which allows you to create, build, and maintain projects within the platform. This module is fully integrated with all your Invoice2go data, providing complete visibility of projects and helping you manage workflows, timelines, and profitability. The Engage module facilitates client communication and customer relationship management, including automated reminders and customizable templates.
Compatibility Across Devices
Given its cloud-based nature, Invoice2go is accessible from various devices, including desktops, laptops, and mobile devices. This ensures that you can manage your invoices, clients, and financial data on the go, making it highly convenient for small businesses with mobile workforces.
Conclusion
In summary, Invoice2go offers extensive integration capabilities with a variety of tools and platforms, making it a versatile and efficient solution for managing financial and operational aspects of your business. Its compatibility across different devices further enhances its usability and flexibility.
Invoice2go - Customer Support and Resources
Customer Support Options
Phone Support
The primary way to contact Invoice2go customer service is through their phone number: (650) 621-7700. This is the most commonly used method, with customers often calling about account issues, payment and charge questions, and requests for information.
Email Support
For those who prefer written communication, you can email Invoice2go at support@invoice2go.com. This email is used by 91% of customers to address their issues and concerns.
Social Media
Users can also reach out through social media platforms like Facebook, Instagram, Twitter, or LinkedIn by sending a message to the company’s social media pages.
Online Chat
An online chat option is available on the Invoice2go website. You can initiate a chat by clicking the blue button in the lower right corner of the page.
Additional Resources
Help Center
While the specific details of the help center are not outlined, users can likely find troubleshooting guides, FAQs, and other helpful resources on the Invoice2go website.
Mailing Addresses
For correspondence that requires a physical address, Invoice2go provides several mailing addresses, including their headquarters in San Jose, California, and other addresses for specific purposes like third-party requests and copyright enforcement.
Privacy and Legal Contacts
For questions related to the Privacy Policy or legal matters, users can email legal@invoice2go.com or info@incserv.com for third-party requests.
Product Features and Tools
New Features and Updates
Invoice2go regularly updates its software with new features such as a new home screen navigation experience, the ability to accept tips, attaching PDFs to invoices, iOS widgets and Siri shortcuts, and improvements to PayPal transactions. These updates aim to make the invoicing process more efficient and user-friendly.
Invoice Templates
Invoice2go provides free invoice templates that can be customized for various business types. These templates help users create professional invoices quickly and include necessary details such as client information, invoice dates, and lists of goods or services.
Integrations
The software integrates with other applications like Zapier, Shopify, Google Sheets, Hubspot, Xero, QuickBooks, and MYOB. These integrations help automate administrative tasks, keep client information consistent, and ensure accurate invoicing across different platforms.
Managing Your Account
Account Profile Management
Users can manage their account information and communication preferences by logging into their account and updating their settings. If there are any questions or issues, customers can contact Invoice2go directly using the provided contact information.
By leveraging these support options and resources, users of Invoice2go can effectively manage their invoicing needs and resolve any issues that may arise.
Invoice2go - Pros and Cons
When considering Invoice2go as a finance tool for your business, here are some key advantages and disadvantages to keep in mind:
Advantages
- Ease of Use: Invoice2go is known for its user-friendly interface, making it easy to create and send invoices quickly. Users praise its simplicity and ease of getting started.
- Mobile Accessibility: The service offers a mobile app available on iOS and Android, allowing you to manage your invoices and business tasks on the go. This ensures all your information is synced across your devices.
- Efficient Invoicing: Invoice2go helps you save time with automated invoice creation, customization tools, and overdue invoice reminders. This can save you over 10 hours of work per week.
- Multiple Payment Options: The platform allows you to accept payments via bank transfer, credit card, debit card, or PayPal, which can help you get paid faster—up to 3 weeks faster, according to their claims.
- Additional Features: Invoice2go offers features like recurring invoices, the ability to attach PDFs to invoices, and the option for customers to leave tips, which can enhance your invoicing process and customer relationships.
- Business Reports and Organization: The software provides easy-to-use charts and graphs to track your business performance and helps you keep your admin work organized by allowing you to attach expenses, schedule appointments, and track hours.
- Integration with Accounting Software: Invoice2go can sync your data with QuickBooks or Xero, which is beneficial for tax preparation and overall financial management.
Disadvantages
- Limited Functionality: Invoice2go is primarily an invoicing service and does not offer a full-fledged accounting package. If you need more comprehensive accounting features, you might need to look at other solutions like Xero or QuickBooks Online.
- Limited Integrations in Lower Plans: The Starter plan lacks integrations with accounting software and other third-party tools, which can be a significant drawback for businesses that need these features.
- Invoice Limits: The lower-tier plans have strict limits on the number of invoices you can send per month, which may not be sufficient for many businesses. For example, the Starter plan only allows two invoices per month, and the Professional plan allows just five.
- Cost: Many users find Invoice2go to be expensive, especially considering the limited number of invoices you can send in the lower plans. There are free invoice software options that offer similar features and higher invoice limits.
- Customer Service Issues: Several users have reported poor customer service and difficulties in resolving issues, which can be frustrating and time-consuming.
- Payment Processing Issues: Some users have experienced issues with payments being held for days after they are made, which can disrupt cash flow.
By weighing these pros and cons, you can make a more informed decision about whether Invoice2go is the right fit for your business needs.
Invoice2go - Comparison with Competitors
Unique Features of Invoice2go
- User-Friendly Interface: Invoice2go is known for its intuitive and easy-to-use interface, making it simple for users to create and send professional invoices, track expenses, and manage client relationships.
- Customizable Invoices: It offers customizable invoice templates, allowing businesses to create invoices that align with their brand. Additionally, it supports online payments through various payment gateways.
- Integration Capabilities: Invoice2go integrates well with popular accounting software such as QuickBooks Online and Xero, ensuring seamless data synchronization across different platforms.
- Additional Financial Tools: It provides features like a free bank account, a small business debit card, and tools for managing cash flow, appointments, and client communications all in one place.
Competitors and Their Features
QuickBooks
- QuickBooks is one of the leading competitors, holding a significant market share of 26.57%. It offers comprehensive accounting features, including invoicing, expense tracking, and financial reporting. QuickBooks is particularly strong in its ability to handle complex financial operations and integrate with a wide range of business applications.
Square Point of Sale and Square Invoices
- Square Point of Sale and Square Invoices are other major competitors, with market shares of 13.91% and 8.24%, respectively. These tools are integrated with point-of-sale systems and offer features like real-time inventory tracking and customer management. They are highly suited for businesses that need to manage both in-person and online transactions.
FreshBooks
- FreshBooks is another notable competitor that offers similar features to Invoice2go, including customizable invoices, time tracking, and expense management. FreshBooks also integrates with various productivity apps like Trello and Slack, making it a versatile option for businesses.
Xero
- Xero, with a market share of 4.00%, is known for its cloud-based accounting solutions. It provides features like automated bank feeds, invoicing, and expense tracking. Xero is particularly popular among small to medium-sized businesses due to its ease of use and strong integration capabilities.
Potential Alternatives
- For Comprehensive Accounting: QuickBooks might be a better option if you need a full suite of accounting features beyond just invoicing.
- For Point-of-Sale Integration: Square Point of Sale and Square Invoices could be ideal if your business involves a lot of in-person transactions.
- For Ease of Use and Additional Productivity Integrations: FreshBooks might be the way to go if you value a user-friendly interface and integrations with other productivity tools.
- For Cloud-Based Accounting: Xero is a strong choice if you prefer a cloud-based solution with automated bank feeds and other advanced accounting features.
Invoice2go - Frequently Asked Questions
Frequently Asked Questions about Invoice2go
How do I create an invoice in Invoice2go?
To create an invoice in Invoice2go, start by tapping the big green icon on the home screen to initiate a new invoice. Then, enter the customer details by either selecting from your existing client list or your phone’s contacts, or by adding a new customer. Next, select the items you want to invoice for. Finally, tap the Action button and select Save to complete the process.
How can I send an invoice in Invoice2go?
To send an invoice, go to the Invoices folder, select the invoice you want to send, and tap the Action button. Choose Email and enter your customer’s email address. Then, hit send to dispatch the invoice. This process ensures your customer receives the invoice promptly.
How do I mark an invoice as paid in Invoice2go?
To mark an invoice as paid, open the invoice and tap the Action button. Select Payment and toggle the Fully Paid button to On. You can also set the date paid, the type of payment, and add any notes if necessary. Finally, tap Save to update the invoice status.
What are the pricing plans available for Invoice2go?
Invoice2go offers four pricing plans:
- Lite Plan: $5.99 per month (or $3.00 per month annually), with limits of 5 clients, 1 user, 50 invoices, and no estimates.
- Standard Plan: $9.99 per month (or $6.67 per month annually), with limits of 25 clients, 1 user, 200 invoices, and 200 estimates.
- Advanced Plan: $23.99 per month (or $15.00 per month annually), with limits of 100 clients, 2 users, 400 invoices, and 400 estimates.
- Unlimited Plan: $39.99 per month (or $33.34 per month annually), with no limits on clients, users, invoices, or estimates.
Can I delete an invoice in Invoice2go?
Yes, you can delete an invoice in Invoice2go. To do this, tap on the Invoices folder and select Edit. From there, choose the invoice you want to delete and tap the Delete option.
How do I print an invoice in Invoice2go?
To print an invoice, go to the Invoices folder, select the invoice you want to print, and press the Action button. Then, select Print and set up your printer options as needed.
Does Invoice2go support multiple payment methods?
Yes, Invoice2go allows you to offer multiple payment methods to your customers. You can enable online debit or credit card transfers, as well as payments through PayPal and Apple Pay. This feature includes a transaction fee of 2.9% $0.30 per transaction.
Can I track the status of my invoices in Invoice2go?
Yes, Invoice2go provides tracking features that allow you to see when a client has received, opened, and acknowledged your invoice. Additionally, you can set up automated reminders to notify clients about pending or late payments.
Is there a free trial available for Invoice2go?
Yes, Invoice2go offers a 30-day free trial. This allows you to test the features and see if the service meets your needs before committing to a subscription.
How do I customize my invoice templates in Invoice2go?
Invoice2go allows you to customize your invoice templates by choosing from a gallery of premade templates. You can also add your business’s logo, change the color scheme, and add banners, watermarks, or accreditation badges. This customization can be done easily on both desktop and mobile devices.
Where are my invoices and data stored in Invoice2go?
Once you save and send your invoices, all your documents and data are securely synced to the cloud. This allows you to access your information from your smartphone, tablet, or computer by signing into your account.
Invoice2go - Conclusion and Recommendation
Final Assessment of Invoice2go
Invoice2go is a user-friendly and efficient invoicing software that caters well to the needs of small businesses, freelancers, and sole proprietors. Here’s a breakdown of its key features and who would benefit most from using it:Key Features
- Ease of Use: Invoice2go allows users to create and send professional-looking invoices, estimates, and track billable hours with ease. It offers a streamlined mobile app and web interface, making it accessible from anywhere.
- Customization: Users can customize invoices with their company logo, color scheme, and additional elements like banners and watermarks. This ensures that the invoices align with the business’s brand.
- Payment Options: It supports various payment methods, including bank transfers, credit cards, debit cards, and PayPal, helping businesses get paid faster. Automated overdue invoice reminders and payment tracking are also available.
- Integration: Invoice2go can sync with accounting software like QuickBooks and Xero, which is beneficial for tax preparation and keeping financial records organized.
- Customer Financing: The software offers the option to provide customer financing through partnerships with trusted lenders, which can help win more business by making expensive services or products more accessible to clients.
Who Would Benefit Most
Invoice2go is ideal for:- Freelancers and Sole Proprietors: The Lite plan, starting at $5.99 per month, is well-suited for individuals with a small client base and limited invoicing needs.
- Small Businesses: The Standard and Advanced plans cater to growing businesses with more clients and higher invoicing volumes. These plans offer additional features like estimate creation and higher limits on invoices and users.
- Businesses Needing Simple Invoicing: For businesses that do not require a full-fledged accounting package but need a reliable and easy-to-use invoicing solution, Invoice2go is a good choice.
Overall Recommendation
Invoice2go is a solid option for those seeking a straightforward and user-friendly invoicing solution. Here are some points to consider:- Pros: It is easy to use, offers customizable templates, supports multiple payment methods, and integrates with popular accounting software. The mobile app ensures that you can manage your invoices on the go.
- Cons: The Starter plan has limited features and no estimate creation capability. The software can be expensive for businesses with very low invoicing needs, and it lacks the comprehensive features of a full accounting package.