Foodpanda - Detailed Review
Food Tools
Foodpanda - Detailed Review Contents
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Foodpanda - Product Overview
Overview
Foodpanda is a leading online food delivery marketplace that connects customers with a wide range of local restaurants and food establishments. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
Foodpanda’s primary function is to provide a seamless and convenient online platform for customers to order food from their favorite local restaurants. The platform allows users to browse menus, place orders, and track the delivery of their meals with ease.
Target Audience
Foodpanda caters to a diverse customer base, including:
- Young Professionals: Busy individuals who value convenience and quick access to a variety of food options.
- Students: College and university students looking for quick and affordable meals.
- Families: Families with young children who appreciate the convenience of ordering meals online.
- Food Enthusiasts: Individuals who enjoy exploring different cuisines and trying out new restaurants.
- Corporate Clients: Businesses that order meals for meetings, events, or office lunches.
Key Features
- Convenience: Foodpanda offers a user-friendly website and mobile app that allows customers to easily browse menus, place orders, and track deliveries from the comfort of their own homes.
- Wide Selection: The platform partners with a diverse range of restaurants, offering customers a wide variety of cuisines to choose from. This includes local favorites and popular chains.
- Quality and Reliability: Foodpanda ensures high-quality meals by partnering with top-rated restaurants and providing reliable and timely delivery services.
- Multiple Payment Options: Customers can choose from various payment methods, including cash on delivery, credit/debit card payments, and mobile wallet payments.
- Customization: The platform allows customers to filter restaurant choices by type of cuisine and meal categories, providing a personalized dining experience.
- Customer Support: Foodpanda offers 24/7 customer support to address any queries or concerns, ensuring a customer-centric approach.
Conclusion
By focusing on convenience, choice, quality, and reliability, Foodpanda has established itself as a go-to platform for ordering delicious meals from local restaurants, making it an essential tool for anyone seeking a hassle-free dining experience.
Foodpanda - User Interface and Experience
User Interface of Foodpanda
The user interface of Foodpanda, particularly in its integration with AI-driven solutions like those from TabSquare, is designed to be user-friendly and efficient.
Ease of Use
Foodpanda’s interface is streamlined to make the ordering process as simple as possible. Here are some key features that contribute to its ease of use:
- The new homescreen, dubbed the “bento,” allows users to seamlessly choose between different services such as food delivery, self-pickup, or shopping from various stores. This layout makes it easy for users to explore top restaurants and available promotions in their location.
- The app includes an onboarding process that quickly explains how to filter different offers, make a purchase, and track the delivery status. This helps users get started without confusion.
User Experience
The overall user experience is enhanced through several features:
- Seamless Ordering and Payment: With TabSquare’s Smart QR solution, users can place orders and make payments effortlessly using QR codes. This bridges the offline-to-online gap, making the dining experience more convenient.
- Real-Time Updates: The Foodpanda API provides real-time delivery details, allowing users to track their orders and receive updates at each stage of the delivery process. This enhances transparency and accountability.
- Personalized Experience: The app uses data from the Foodpanda API to offer personalized recommendations based on user preferences and purchase patterns. This helps users discover new culinary options that align with their tastes.
- Effortless Payment: Features like “Redeem & Pay” allow users to pay directly through the app, saving time and enhancing the overall dining experience. This is particularly useful for dine-in orders, where QR code payments are becoming increasingly popular.
Visual Design
Foodpanda has undergone a brand refresh that includes a friendlier user interface for both mobile and web applications. The new design retains the recognizable “fun pink” color scheme but incorporates additional complementary colors to highlight different aspects of the brand’s personality. This visual approach is consistent across all customer touchpoints, from the app and website to marketing campaigns and packaging.
Additional Features
- Digital Menus: Restaurants can use digital menus via QR codes, reducing the reliance on wait staff and minimizing errors. This also allows for efficient menu changes without the need for costly reprints.
- Analytics and Insights: Restaurant owners can access analytics through TabSquare, providing valuable insights to improve menu items, pricing, and promotions based on customer purchasing history.
Overall, Foodpanda’s user interface is designed to be intuitive, efficient, and user-friendly, ensuring a seamless and enjoyable experience for its users.
Foodpanda - Key Features and Functionality
Integration of AI-Driven Solutions in Foodpanda
The integration of AI-driven solutions in Foodpanda, particularly through its partnership with TabSquare, introduces several key features that enhance the dining experience, streamline restaurant operations, and boost profitability. Here are the main features and how they work:
Automated Order Processing and Payments
Foodpanda’s partnership with TabSquare enables restaurants to use Smart QR solutions to automate order processing and payments. Customers can browse digital menus, place orders, and make payments using QR codes, which reduces the reliance on wait staff and minimizes order errors. This automation also leads to labor savings and enhanced profitability for restaurants.
Enhanced Customer Engagement and Retention
With the combined data and predictive technologies of Foodpanda and TabSquare, restaurants can enhance customer engagement and retention. AI-driven analytics provide valuable insights into customer purchasing history, allowing restaurants to identify trends and personalize subsequent dining experiences. This helps in improving menu items, pricing, and promotions.
Digital Menus and Efficient Menu Changes
Digital menus offered through TabSquare’s platform allow restaurants to make menu changes efficiently without the need for costly reprints. This feature also reduces the reliance on wait staff, minimizes employee turnover, and decreases losses due to human error.
Improved Profitability and Efficiency
Restaurants using these digital solutions can see significant improvements in their business performance. According to Foodpanda and TabSquare’s data, restaurants can experience up to 10% higher bill sizes, up to 50% reduction in staff costs, and better customer satisfaction. Additionally, restaurants on Foodpanda see an average of at least a 10% uplift in business performance since joining the platform.
Personalized Promotions and Marketing Campaigns
AI tools help restaurants understand customer preferences, enabling them to create personalized promotions and menu recommendations. AI-driven analytics provide insights into customer behaviors, helping restaurants craft marketing campaigns that resonate locally.
Smart Inventory Management
AI forecasting helps restaurants in managing their inventory more effectively. By predicting food trends and demand, restaurants can minimize food waste and ensure they always have popular ingredients in stock.
Enhanced Customer Service
AI tools like chatbots ensure customers get immediate answers to their queries, improving overall satisfaction and loyalty. This enhances the overall dining experience by providing quick and efficient customer service.
Seamless Offline-to-Online Experience
The collaboration between Foodpanda and TabSquare delivers digital solutions that create a seamless offline-to-online dining experience. Customers can use digital menus to browse, order, and pay at their convenience, whether for delivery or dine-in. This integration also allows restaurants to promote themselves to Foodpanda’s large customer base and attract new customers.
Efficient Order Tracking and Management
Restaurants can manage customer orders, track order status, and communicate effectively through the platform. The order tracking feature allows both customers and restaurants to monitor the status of orders in real time, ensuring accurate order placements and reducing order delays.
These features collectively enhance the efficiency, profitability, and customer satisfaction of restaurants, while also providing a more convenient and personalized dining experience for customers.
Foodpanda - Performance and Accuracy
Evaluating the Performance and Accuracy of Foodpanda
Evaluating the performance and accuracy of Foodpanda, a leading online food delivery platform, involves examining several key aspects of its service.
Customer Satisfaction and Performance
A study on customer satisfaction and performance of Foodpanda in India and Malaysia reveals mixed results. While a significant portion of customers (48.1% satisfied and 32.7% strongly satisfied) are pleased with the service, there are areas that need improvement.
- Delivery Time: Most customers reported that Foodpanda’s delivery times are generally satisfactory, with 43.3% of deliveries taking between 30 minutes and 55.8% taking up to an hour. However, 1% of deliveries took more than an hour.
- Customer Reviews and Recommendations: A high percentage of customers (78.8%) would recommend Foodpanda to friends and family, indicating a level of trust and satisfaction. However, there is a significant reliance on customer reviews, with 55.3% of respondents strongly relying on these reviews before ordering.
Limitations and Areas for Improvement
Several limitations and areas for improvement have been identified:
- Prices: A substantial 71.2% of respondents suggested that Foodpanda should improve its pricing. This indicates a need for more competitive or transparent pricing strategies.
- Delivery Services: 15.4% of customers recommended improvements in delivery services, which could include better tracking of orders and more reliable delivery times.
- Quality Control: Ensuring consistent food quality is a challenge, as Foodpanda relies on external restaurants and stores. This partial dependency on third-party performance can affect overall service quality.
- Technical Issues: The platform’s heavy reliance on technology makes it vulnerable to technical issues and cybersecurity threats, which can impact customer trust and satisfaction.
- Order Tracking and Confirmation: Customers have reported issues with tracking the exact position of the Foodpanda rider and receiving order confirmation messages or emails, which can lead to frustration and dissatisfaction.
Operational Efficiency
Integrating Point of Sale (POS) systems with Foodpanda can significantly improve operational efficiency. This integration helps in real-time supervision of ingredient stocks and menu item availability, reduces manual data entry errors, and provides valuable insights into restaurant operations. Such technological advancements can enhance order accuracy, expedite the delivery process, and boost revenue potential.
Future Challenges
Foodpanda faces several future challenges that could impact its performance and accuracy:
- Increased Competition: The intense competition in the food delivery market from competitors like Uber Eats and Deliveroo requires Foodpanda to differentiate itself and innovate continuously.
- Supply Chain Issues: Disruptions in the supply chain, such as restaurant closures or delivery delays, can affect the company’s ability to provide a seamless customer experience.
- Regulatory Challenges: Compliance with various regulations while meeting customer demands is a balancing act that Foodpanda must manage carefully.
Conclusion
In summary, while Foodpanda performs well in terms of customer satisfaction and delivery speed, it faces significant challenges related to pricing, quality control, and technological reliability. Addressing these areas through improvements in pricing strategies, enhancing quality control measures, and investing in technological advancements will be crucial for maintaining and improving its performance and accuracy.
Foodpanda - Pricing and Plans
Commission Rates for Restaurants
Foodpanda charges restaurants a commission on every order processed through its platform. This commission typically ranges between 15% to 30% of the order value, depending on factors such as the restaurant type and location. Larger restaurants or chains may negotiate lower commissions based on higher order volumes or strategic partnerships.Delivery and Service Fees
In addition to commissions, Foodpanda applies delivery and service fees:- Delivery Fees: These are paid by customers and vary based on distance, order size, and time of day. While these fees are paid by customers, they can indirectly affect restaurants if high fees deter orders.
- Service Fees: These are applied to cover platform maintenance and support, often a small fixed amount or a percentage of the order value.
Additional Costs
Restaurants may incur other costs when working with Foodpanda:- Promotional Campaign Fees: Restaurants can pay for promotional campaigns to increase their visibility on the app. They may also bear part of the cost for discounts or special offers.
- Subscription Charges: Some restaurants may opt for premium features like advanced analytics or exclusive marketing opportunities, which come with monthly or annual fees.
- Setup Fees: There can be initial costs for onboarding, including menu digitization and platform integration.
Customer Pricing
From the customer’s perspective:- Menu Prices: Foodpanda ensures competitive menu pricing by collaborating closely with its restaurant partners to offer prices that align with or mirror the prices customers would find if they dined at these establishments.
- Delivery Fees and Minimum Orders: Customers may be charged delivery fees and are subject to minimum order requirements, which can vary based on location and restaurant.
- Dynamic Pricing: Foodpanda employs dynamic pricing algorithms that adjust prices based on demand, delivery distance, and restaurant popularity. This allows for flexible pricing adjustments and maximizes revenue during peak hours.
Transparency and Incentives
Foodpanda maintains transparency in pricing by providing clear breakdowns of menu prices, delivery fees, and taxes. The platform also frequently runs promotional campaigns, offering discounts, cashback, and special deals to attract and retain customers.Subscription Services
For customers, Foodpanda may offer subscription-based services such as loyalty programs or premium memberships. These subscriptions provide benefits like free delivery, priority service, and exclusive discounts, enhancing customer retention and lifetime value.No Free Options for Restaurants
There are no free options for restaurants to use Foodpanda without incurring any fees or commissions. However, alternatives like GloriaFood offer a zero-cost online ordering system with no setup fees, commissions, or binding contracts. In summary, Foodpanda’s pricing structure is primarily based on commissions, delivery and service fees, and additional costs for promotional and subscription services. While there are no free tiers for restaurants, the platform offers various incentives and transparent pricing to balance competitiveness and profitability. Foodpanda - Integration and Compatibility
Integrating Foodpanda with Other Tools and Platforms
Integrating Foodpanda with other tools and platforms is a crucial aspect for streamlining restaurant operations and enhancing efficiency. Here’s a detailed look at how Foodpanda integrates with various systems:Integration with POS Systems
Foodpanda can be integrated with Point of Sale (POS) systems through several platforms. For instance, Qashier’s POS system allows restaurants to receive, accept, and manage Foodpanda orders directly from their POS, eliminating the need for multiple devices. This integration also enables automatic recording of transactions and sales, and auto-printing of order chits and receipts via kitchen printers. Similarly, GetOrder integrates Foodpanda with your POS system, facilitating automatic order transfer, menu synchronization, and availability management. This means orders from Foodpanda are automatically sent to your POS, and menu updates can be synced in a few clicks. Unavailable dishes are also automatically disabled on Foodpanda.Integration via HubRise
HubRise offers a “foodpanda Bridge” app that connects Foodpanda to your HubRise account. This integration allows orders from Foodpanda to be pulled directly into your EPOS (Electronic Point of Sale) or Kitchen Display System, enabling you to manage these orders alongside other orders using your existing setup. Although catalog and inventory synchronization is not currently available, HubRise plans to release this feature in the future.Integration with Deliverect
Deliverect has a two-way integration with Foodpanda, allowing restaurants to manage their online orders from a single platform. This integration is specifically available for existing Deliverect customers and helps in managing orders more efficiently.Menu and Order Management
These integrations often include features for managing menus and orders seamlessly. For example, Qashier and GetOrder allow you to manage your menu on both the POS and Foodpanda platforms without needing multiple apps. Orders are automatically updated, and any changes in menu availability are reflected in real-time on Foodpanda.Compatibility Across Devices and Platforms
The integrations mentioned are generally compatible with various devices and platforms. For instance, the HubRise integration can connect Foodpanda with a range of applications, including other food delivery platforms like Deliveroo, Uber Eats, and Just Eat, as well as tools for delivery management, stock management, and loyalty systems. In summary, Foodpanda integrates well with various POS systems, such as Qashier, GetOrder, and Deliverect, and can also be connected through platforms like HubRise. These integrations streamline order management, menu updates, and transaction recording, making restaurant operations more efficient and less prone to errors. Foodpanda - Customer Support and Resources
Customer Support Options
Customer Support Channels
Help Centre
Additional Resources
Support for Restaurants and Delivery Partners
General Support
By leveraging these support channels and resources, Foodpanda aims to provide a seamless and customer-centric experience, ensuring that users can resolve issues quickly and efficiently.
Foodpanda - Pros and Cons
Advantages
Improved Customer Experience
Foodpanda enhances the customer experience through effective integration of its marketing and customer service functions. This leads to better promotion and support, increasing customer satisfaction and loyalty.Operational Efficiency
The platform optimizes its delivery processes using AI and logistics integration, reducing delivery times and improving order accuracy. This results in cost savings and enhanced operational efficiency.AI-Powered Solutions
Foodpanda’s partnership with companies like TabSquare introduces AI-powered solutions that automate tasks such as order processing and payments. This automation minimizes order errors, reduces staff workload, and enhances profitability for restaurant partners. AI also helps in smart inventory management, personalized promotions, and efficient marketing campaigns.Convenience and Accessibility
Foodpanda offers convenience by allowing customers to order food 24/7 through the platform. It also provides various payment methods and the option for delivery or pickup, making it accessible to a wide range of customers.Enhanced Customer Engagement
With AI-driven analytics, Foodpanda and its partners can review transactions, identify trends, and personalize customer experiences based on purchasing history. This leads to higher customer satisfaction and loyalty.Disadvantages
Dependency on Restaurant Partners
Foodpanda relies heavily on partnerships with local restaurants, which can be a significant disadvantage. Issues with these partners can negatively impact Foodpanda’s operations and customer satisfaction, limiting control over food quality and availability.High Competition
The online food delivery market is highly competitive, with multiple players competing for market share. This competition can lead to price wars, reduced profit margins, and challenges in attracting and retaining customers.Logistical Challenges
Managing a complex network of delivery personnel, vehicles, and routes can pose logistical challenges, such as delays in delivery and order mix-ups. These issues can affect customer satisfaction.Technology Dependence
Foodpanda’s business model is heavily reliant on the seamless functioning of its app and IT infrastructure. This makes it vulnerable to technical issues and cyber threats, which can disrupt operations.Limited Control Over Pricing
As a platform for third-party vendors, Foodpanda has limited control over menu pricing, which can affect its competitiveness and user choice. This lack of control can make it challenging to differentiate the brand based solely on service quality. By considering these points, you can gain a comprehensive view of the advantages and disadvantages of using Foodpanda, especially in its integration of AI-driven solutions. Foodpanda - Comparison with Competitors
Competitive Landscape
Foodpanda operates in a highly competitive market, facing stiff competition from other major players such as Uber Eats, Grubhub, DoorDash, Deliveroo, and Postmates.Unique Features of Foodpanda
Extensive Network of Restaurants
Foodpanda boasts an extensive network of partner restaurants, offering a diverse selection of cuisines and dining options. This wide range of choices is a significant competitive advantage, setting Foodpanda apart from its competitors.AI-Driven Innovations
Foodpanda is heavily investing in AI technology to enhance its services. For instance, the company is exploring the use of generative AI to simplify the ordering process. Users can type out specific requests, such as organizing a dinner with dietary restrictions, and the app will provide relevant suggestions.Personalized Customer Experience
Foodpanda uses AI to create personalized promotions and menu recommendations based on customer preferences and behavior. This personal touch helps in boosting customer loyalty and repeat visits.Efficient Delivery and Customer Service
Foodpanda prioritizes fast and reliable delivery, ensuring that orders are delivered in a timely manner. The company also focuses on excellent customer service, providing responsive and helpful support to address any issues or concerns.Technological Advancements
Foodpanda’s user-friendly website and mobile app streamline the ordering process, making it easy for customers to place orders with just a few clicks. The platform also includes features like real-time order tracking and optimized ordering processes for greater convenience.Comparison with Competitors
Uber Eats
Uber Eats offers a wide selection of restaurants and cuisines, along with fast delivery times. However, Foodpanda’s broader network of partner restaurants and its focus on personalized customer experiences through AI give it an edge.Grubhub
Grubhub is known for its user-friendly platform and wide range of payment options. While Grubhub excels in these areas, Foodpanda’s integration of AI for personalized promotions and efficient inventory management sets it apart.DoorDash
DoorDash is recognized for its extensive network of restaurants and efficient delivery services. However, Foodpanda’s strategic use of AI in managing inventory, predicting demand, and enhancing customer service provides a unique value proposition.Deliveroo
Deliveroo focuses on providing high-quality food delivery experiences and has a strong presence in several countries. Foodpanda’s AI-driven tools for personalized dining experiences and smart inventory management give it a competitive edge in terms of operational efficiency and customer satisfaction.Potential Alternatives
GrabFood
GrabFood, another competitor, offers similar services but lacks the extensive AI integration seen in Foodpanda. A study comparing GrabFood, FoodPanda, and Pick.A.Roo found that FoodPanda excels in criteria such as availability of food and restaurant choices, security and safety, and speed of delivery.Postmates
Postmates is known for its quick delivery times and wide range of restaurant options. However, it does not match Foodpanda’s level of AI-driven personalization and operational efficiency. In summary, Foodpanda’s unique features, such as its extensive restaurant network, AI-driven innovations, and focus on customer satisfaction, position it strongly in the competitive online food delivery market. While competitors offer similar services, Foodpanda’s integration of AI across various aspects of its operations sets it apart. Foodpanda - Frequently Asked Questions
Frequently Asked Questions about Foodpanda’s AI-Driven Products and Services
How does Foodpanda use AI to help restaurants?
Foodpanda, in partnership with TabSquare, uses AI to automate various restaurant tasks such as order processing and payments through TabSquare’s Smart QR solution. This helps in minimizing order errors, reducing staff workload, and enhancing profitability. AI also provides valuable insights through analytics, allowing restaurant owners to improve menu items, pricing, and promotions based on customer purchasing history.What are the benefits of using TabSquare’s Smart QR solution on Foodpanda?
The Smart QR solution offers several benefits, including automated order processing and payments, which reduce the reliance on wait staff and minimize employee turnover. It also decreases losses due to human error and allows for efficient menu changes without costly reprints. Restaurants can see up to 10% higher bill sizes, up to 50% reduction in staff costs, and better customer satisfaction.How does AI enhance customer engagement and retention for Foodpanda’s restaurant partners?
With the combined data and predictive technologies of Foodpanda and TabSquare, restaurant partners can enhance customer engagement and retention. AI helps in identifying trends and personalizing subsequent experiences based on customers’ purchasing history. This allows restaurants to create offers and menu recommendations that are more appealing to their customers.What is the impact of AI on inventory management for restaurants using Foodpanda?
AI forecasting helps restaurants in managing their inventory more efficiently. By predicting food trends and demand, restaurants can minimize food waste and ensure they always have popular ingredients in stock. This smart inventory management is part of the AI tools offered by Foodpanda to its partner restaurants.How can restaurants promote themselves to Foodpanda’s customer base using AI-driven solutions?
Restaurants working with TabSquare can promote themselves to Foodpanda’s large customer base, attracting new customers. The AI-driven platform allows restaurants to leverage data and predictive technologies to create personalized promotions and menu recommendations, which can be pushed to Foodpanda’s users.What are the advantages of using digital menus through QR codes on Foodpanda?
Using digital menus through QR codes reduces the need for physical menus and minimizes the reliance on wait staff. It also decreases losses due to human error and allows for more efficient menu changes without the need for costly reprints. Additionally, it enhances the dining experience by seamlessly bridging the offline-to-online gap.How does Foodpanda’s AI-driven solution affect the overall dining experience?
The AI-driven solution enhances the dining experience by making it easier for customers to place orders and make payments via QR codes. Features like “Redeem & Pay” allow users to pay directly through the app, saving time and enhancing the overall experience. This also includes exclusive discounts and deals for app users through Foodpanda’s pandapro subscription program.Is AI suitable for small restaurants in the Philippines using Foodpanda?
Yes, AI solutions offered by Foodpanda are suitable for small restaurants. These solutions are designed to be accessible and affordable for businesses of all sizes, helping them streamline operations, reduce food waste, and improve marketing strategies.How do I start using Foodpanda’s AI-powered platform for my restaurant?
To start using Foodpanda’s AI-powered platform, you need to sign up on their website, provide your details, and begin using their tools. This will give you access to extensive reach, advanced analytics, and customizable promotions tailored to the Filipino market.What kind of support does Foodpanda offer to its restaurant partners in terms of AI tools?
Foodpanda offers support through AI tools such as chatbots for immediate customer service, smart inventory management, and efficient marketing campaigns based on customer behavior insights. These tools help restaurants in improving their operations and customer satisfaction. Foodpanda - Conclusion and Recommendation
Final Assessment of Foodpanda in the Food Tools AI-Driven Product Category
Foodpanda, in collaboration with TabSquare, has made significant strides in integrating AI-driven solutions into its platform, particularly benefiting both restaurants and customers.Key Benefits for Restaurants
- Automation and Efficiency: With TabSquare’s Smart QR solution, restaurants can automate order processing and payments, reducing order errors and staff workload. This leads to enhanced profitability, up to 50% reduction in staff costs, and better customer satisfaction.
- Data-Driven Insights: Restaurants can access valuable analytics to improve menu items, pricing, and promotions based on customer purchasing history. This helps in identifying trends and personalizing customer experiences.
- Reduced Operational Costs: Digital menus minimize the need for wait staff, decrease employee turnover, and eliminate the costs associated with menu reprints.
Key Benefits for Customers
- Convenience and Variety: Foodpanda offers a user-friendly interface and a wide variety of food choices from various restaurants, catering to diverse tastes and preferences. This is particularly appealing to busy professionals, students, families, and food enthusiasts.
- Effortless Ordering and Payment: The introduction of QR Code scanning for dine-in orders and in-app payment features like “Redeem & Pay” streamline the dining experience, saving time and enhancing overall satisfaction.
- Reliable Deliveries: Foodpanda is known for its timely and reliable deliveries, which is a crucial factor in customer satisfaction.
Who Would Benefit Most
- Urban Dwellers: Individuals with busy lifestyles, such as young professionals, students, and families, would greatly benefit from Foodpanda’s convenient and efficient food ordering and delivery services.
- Restaurant Owners: Restaurants looking to digitize their operations, reduce costs, and enhance customer engagement would find significant value in Foodpanda’s AI-driven solutions in partnership with TabSquare.