BetterHelp - Detailed Review
Health Tools
BetterHelp - Product Overview
Introduction to BetterHelp
BetterHelp is one of the largest online psychological counseling services, dedicated to making therapy accessible and affordable for a wide audience. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
BetterHelp connects users with licensed, accredited therapists through various online platforms. The service aims to provide convenient and flexible mental health support, helping individuals manage life’s challenges and improve their mental well-being.Target Audience
BetterHelp caters to a diverse range of individuals, including private clients and employees of organizations that offer BetterHelp as a benefit. The service is accessible to people in over 200 countries and supports clients with a variety of mental health concerns and life issues.Key Features
Communication Methods
Users can communicate with their therapists through multiple formats:- Asynchronous Messaging: Users can message their therapists at any time, and the app will notify them when the therapist responds.
- Live Chat: Scheduled live text conversations with the therapist.
- Phone Calls: Users can schedule phone calls without sharing their phone number, as everything is managed through the BetterHelp app.
- Video Calls: Similar to Zoom meetings, allowing face-to-face interaction.
Group Support
BetterHelp offers over 20 live interactive group seminars (groupinars) each week, covering topics such as sleep, self-care, anxiety, and depression. Users can attend live or access recordings if they miss a session.Journaling
The platform includes an online journal feature that is private unless the user chooses to share it. This tool comes with journal prompts to help users get started.Therapist Qualifications and Matching
Therapists on BetterHelp are licensed, trained, and experienced professionals, including psychologists, marriage and family therapists, clinical social workers, and licensed professional counselors. Each therapist has a master’s or doctorate degree and at least 3 years and 1,000 hours of experience. Users can specify preferences for their therapist match and switch therapists if needed.Client Outcomes and Monitoring
BetterHelp uses surveys like the PHQ-9 and GAD-7 to monitor client progress every 45 days. The platform focuses on reducing therapy abandonment and promoting live session utilization, which has led to significant improvements in client outcomes, such as symptom reduction and remission.Additional Benefits
- Flexibility and Convenience: Therapy sessions can be conducted from anywhere with a reliable internet connection.
- Customization: Users can choose the communication method that suits them best.
- Diverse Therapist Pool: With over 35,000 therapists speaking 60 languages and representing diverse demographics, users have a wide range of options to find a therapist who fits their needs.
BetterHelp - User Interface and Experience
User Interface Overview
The user interface of BetterHelp is crafted to be user-friendly and accessible, making it easy for individuals to engage in online therapy.Sign-Up and Matching Process
The sign-up process is straightforward and begins with a 3-minute detailed questionnaire that covers your mental health needs, preferences, and therapy goals. This questionnaire helps the algorithm match you with a licensed therapist, typically within 24 hours.Communication Methods
BetterHelp offers multiple communication methods to cater to different preferences. Users can choose between messaging, video sessions, live chat, and phone calls. This flexibility allows you to switch between these methods based on your comfort and convenience. For example, you can opt for video sessions if you prefer face-to-face interaction, or use phone calls if you’d rather not show your face.Messaging and Chat Features
Once matched with a therapist, you can immediately start messaging them in an online chat room. This chat room is accessible anytime with a reliable internet connection, and you receive notifications when your therapist responds. The conversations are saved, allowing you to reflect and reread them whenever you want. You also have the option to remove or permanently delete messages if needed.Scheduling and Session Management
Scheduling live sessions is easy, and you can book video calls, phone calls, or live chat sessions. The platform allows for flexible scheduling and rescheduling of appointments, and you can access your session history and messages from the dashboard.Additional Features
BetterHelp includes several additional features that enhance the user experience. There is an online journal where you can write down your thoughts and feelings, with optional prompts to help you get started. The platform also offers groupinars – live interactive group seminars on various mental health topics – which you can attend or watch recordings of if you miss a session.Usability and Accessibility
The platform is designed to be intuitive and easy to navigate. It is compatible with computers, smartphones, and tablets, ensuring you can access therapy anywhere. The app is available on both the App Store and Google Play, and sessions and messages sync seamlessly across devices. BetterHelp also includes accessibility features for users with visual or auditory impairments.Overall User Experience
Users generally report a positive experience with BetterHelp. The platform’s ease of use, reminders to avoid missed sessions, and the ability to switch therapists if needed are highly appreciated. However, some users have noted issues such as notifications ending up in spam folders initially and concerns about the price and occasional therapist distractions during sessions.Conclusion
In summary, BetterHelp’s user interface is designed for simplicity and accessibility, offering a range of communication methods and features that make online therapy convenient and supportive. While there are some minor drawbacks, the overall user experience is generally positive and user-friendly. BetterHelp - Key Features and Functionality
BetterHelp Overview
BetterHelp, a leading online therapy platform, offers a range of features and functionalities that make mental health care more accessible, convenient, and effective. Here are the main features and how they work, including the integration of AI.Therapy Sessions and Communication Methods
BetterHelp allows users to engage in therapy sessions through various methods:Video Sessions
Similar to a Zoom meeting, these sessions provide face-to-face interaction with your therapist.Phone Sessions
Users can schedule phone calls without revealing their phone numbers, as everything is managed through the BetterHelp app.Live Chat Sessions
These are scheduled text conversations with your therapist at a booked time slot.In-app Messaging
Users can message their therapists 24/7, and the app will notify them when the therapist responds. This messaging system is particularly useful for ongoing support between scheduled sessions.AI-Driven Therapist Matching
BetterHelp employs AI to optimize the matching process between users and therapists. This AI system considers over 100 different criteria to ensure that users are matched with a therapist who best fits their needs. This process is highly efficient, with matches being made on average every 30 seconds.Group Support and Groupinars
In addition to individual therapy, BetterHelp offers more than 20 live interactive group seminars (groupinars) each week. These groupinars cover various topics such as sleep, self-care, anxiety, and depression. Users can attend these sessions live or access recordings if they miss a session.Journaling Feature
The platform includes an online journal that users can access and use to write down their thoughts and feelings. This journal is private unless the user chooses to share it with their therapist. BetterHelp also provides journal prompts to help users get started with their journaling.AI Integration for Efficiency and Automation
BetterHelp is integrating AI to drive efficiencies in several areas:Clinical Documentation
AI is used to automate clinical documentation during virtual exams, making visits more efficient and improving the quality of medical data. This is part of a partnership with Microsoft to leverage their open AI services.Therapist Productivity
AI helps in optimizing therapist productivity by facilitating more group therapy sessions and digital interactions, which has contributed to the platform’s strong revenue growth.Additional Tools and Resources
Chat Room and Live Chat
The chat room allows users to message their therapists at any time, with the option to remove or permanently delete messages. Live chat sessions require scheduling but work like real-time text conversations.Personalized Support
While the primary therapy is conducted by human therapists, AI can be used as a supplementary tool to provide personalized recommendations for self-care activities and coping strategies between sessions. Although this is not explicitly mentioned for BetterHelp, it is a trend in online therapy platforms. Overall, BetterHelp’s features are designed to provide flexible, convenient, and effective mental health care, with AI playing a significant role in enhancing the efficiency and personalization of the service. BetterHelp - Performance and Accuracy
Evaluating BetterHelp’s Performance and Accuracy
Evaluating the performance and accuracy of BetterHelp, a prominent online therapy platform, involves examining several key aspects, including clinical outcomes, therapist quality, client engagement, and areas for improvement.Clinical Outcomes and Effectiveness
BetterHelp has demonstrated impressive clinical outcomes. According to their 2024 Platform Quality and Outcomes report, 72% of clients showed significant symptom reduction within 12 weeks, and 82% reported improved well-being and daily functioning.- The platform uses validated clinical measures such as the PHQ-9 and GAD-7 to monitor progress, allowing both therapists and clients to track improvement over time.
- Clients have given the platform a high average satisfaction rating of 4.9 out of 5 based on over 1.7 million session reviews, indicating strong client satisfaction with the therapy sessions.
Therapist Quality and Matching
BetterHelp boasts a large network of 35,000 licensed practitioners who undergo rigorous verification of credentials, background screening, and must demonstrate substantial clinical experience. This ensures that clients receive support from qualified mental health professionals.- The platform’s matching system, which considers clinical needs, therapeutic approaches, and personal preferences, achieves a 93% success rate in matching clients with compatible therapists. This careful matching contributes significantly to positive therapeutic outcomes.
Client Engagement
Client engagement is a crucial aspect of BetterHelp’s success. The platform offers multiple channels for interaction, including video sessions, voice calls, and text-based interactions, which can enhance engagement and outcomes by meeting clients where they are most comfortable.- Continuous communication channels, such as messaging, have proven valuable for therapeutic engagement. Research indicates that the ability to process thoughts and feelings between sessions often enhances treatment effectiveness.
Limitations and Areas for Improvement
Despite the positive outcomes, there are several areas where BetterHelp faces criticism and could improve:Therapist Quality Concerns
Some users have reported concerns about the quality and qualifications of therapists on the platform. There have been complaints about therapists being unprofessional, inexperienced, or underqualified. Although BetterHelp now makes therapist credentials and licenses publicly available, transparency and consistency in therapist quality remain areas of concern.Refund Issues
Users have reported difficulties in getting refunds, even for valid reasons. This has led to accusations that BetterHelp uses deceptive maneuvers to avoid giving refunds, which can erode trust in the platform.Pricing and Affordability
A significant number of users have expressed concerns about the pricing, with many feeling that it could be more affordable. While the platform offers financial aid, the cost remains a barrier for some potential clients.Security and Ethics
BetterHelp has faced criticism over its marketing tactics and security practices. There have been concerns about the exploitation of mental health issues by social media influencers promoting the app, and transparency around therapist qualifications and training has been called into question.Conclusion
BetterHelp has made significant strides in delivering professional online therapy, with strong clinical outcomes and high client satisfaction rates. However, the platform must address concerns regarding therapist quality, refund policies, pricing, and marketing ethics to further improve its performance and accuracy. By doing so, BetterHelp can enhance its services and maintain trust with its clients. BetterHelp - Pricing and Plans
Pricing Structure of BetterHelp
When considering the pricing structure of BetterHelp, here are the key points to help you make an informed decision:
Pricing Tiers
BetterHelp offers a subscription-based model with prices ranging from $65 to $100 per week, billed every four weeks. Here’s a breakdown of the plans:
- Minimum Plan: This plan costs $260 per month (or $65 per week) and includes 30-minute live sessions, messaging, chat, phone support, and four group sessions per month.
- Maximum Plan: This plan costs $400 per month (or $100 per week) and includes 45-minute live sessions, messaging, chat, phone support, and four group sessions per month.
Features Available in Each Plan
Both plans offer similar features, with the main difference being the length of the live sessions:
- Live Sessions: You can have either 30-minute or 45-minute live sessions, depending on your chosen plan. These can be conducted via phone, video chat, or live chat.
- Messaging and Support: You can message your therapist anytime between sessions.
- Group Sessions: Both plans include four group sessions per month.
- Frequency: You are entitled to four live sessions per month, along with ongoing support through messaging.
Billing Cycle
It’s important to note that BetterHelp bills subscribers every four weeks, not monthly. This means your subscription will be charged every four weeks, covering a month’s worth of services.
Financial Aid Options
If the costs are a barrier, BetterHelp offers financial aid. You can apply for reduced rates based on your employment, monthly earnings, military status, and number of dependents. This can help make the therapy more affordable if you qualify.
No Free Options
BetterHelp does not offer free therapy sessions. However, the platform is generally more affordable than traditional in-person therapy, and the financial aid options can help reduce the cost further.
Flexibility and Convenience
One of the significant advantages of BetterHelp is its flexibility. You can have sessions from the comfort of your home, during a work break, or while traveling. There are no long-term commitments, and you can change or cancel your plan at any time.
Conclusion
In summary, BetterHelp provides a flexible and affordable online therapy option with clear pricing tiers and features, along with the possibility of financial aid for those who need it.
BetterHelp - Integration and Compatibility
Integration and Compatibility of BetterHelp
Platform Compatibility
BetterHelp is designed to be highly accessible and compatible with a range of devices. You can access the platform using either a phone or a computer, making it convenient to reach out to your therapist from anywhere.Communication Methods
BetterHelp offers multiple communication methods, including messaging, live chat, phone calls, and video sessions. These features are integrated within the platform, allowing users to choose their preferred method of communication without needing additional software or tools.Digital Tools and Features
The platform includes various digital tools such as an online journal, digital worksheets, and modules that support the therapy process. These tools are accessible through the BetterHelp app or website, ensuring a seamless experience across different devices.Group Sessions and Seminars
BetterHelp provides access to over 20 live interactive group seminars each week, known as groupinars. These sessions are delivered by expert therapists and can be accessed via the platform, with the option to watch recordings if you miss a live session.Scheduling and Matching
The platform features smart provider matching, which connects you with a therapist based on your needs, preferences, and demographics. This matching process is integrated within the system, and you can easily switch therapists if needed, all through the app or website.Financial Tools
BetterHelp accepts Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for individual and teen therapy, which can be managed through the platform. However, it does not integrate with insurance providers like Medicare and Medicaid.Limitations in Integration
While BetterHelp is a comprehensive telehealth platform, it does not integrate with practice management tools for healthcare businesses, which might be a limitation for some users. It is primarily focused on providing therapy services rather than managing the operational aspects of a healthcare practice.Conclusion
In summary, BetterHelp is well-integrated across various devices and offers a range of communication and therapy tools within its platform. However, it may not meet the needs of healthcare businesses looking for integrated practice management solutions. BetterHelp - Customer Support and Resources
Customer Support Options
Phone Support
You can contact BetterHelp’s customer service team via their toll-free phone number, 1-888-688-9296. This is the most commonly used method, with the longest wait times typically on Mondays and the shortest on Sundays. The average call time is about 5 minutes.
Email Support
For non-emergency inquiries, you can email the customer service team at contact@betterhelp.com. This is a straightforward process where you fill out a form on their website specifying the reason for your query, and a representative will contact you via email.
In-App Support
If you are an existing client, you can also reach the customer service team through the BetterHelp app or by logging onto their website. This method allows you to initiate contact directly from the platform you are using.
Additional Resources
Crisis Intervention Resources
For urgent situations, such as thoughts or urges of suicide, BetterHelp advises against contacting their customer service. Instead, users should reach out to the National Suicide Prevention Lifeline at 1-800-273-8255 or text 988 for immediate support. These crisis helplines operate 24/7.
Therapist Communication
Once matched with a therapist, you can communicate through various methods, including messaging, live chat, phone calls, and video sessions. The app allows you to send messages at any time, and you will be notified when your therapist responds.
Group Support
BetterHelp offers over 20 live interactive group seminars (groupinars) each week, covering topics such as sleep, self-care, anxiety, and depression. If you miss a session, you can request a link to the recording.
Journaling
The platform includes an online journal feature that is private and secure. This tool can be helpful for writing down thoughts and feelings, and it comes with journal prompts to get you started.
FAQ and Help Center
BetterHelp has a comprehensive FAQ page and a help center that address common questions about billing, feedback, subscriptions, refunds, and therapy options. This resource can help you find answers to many of your questions without needing to contact customer support.
By providing these various support options and resources, BetterHelp aims to ensure that users can access the help they need in a convenient and supportive manner.
BetterHelp - Pros and Cons
Advantages
Convenience and Accessibility
BetterHelp offers the flexibility to access therapy through various methods, including text, live chat, telephone, and video sessions. This makes it ideal for those who prefer the comfort of their own home or have limited mobility or access to transportation.
Wide Range of Therapists
With over 30,000 licensed therapists available, users have a significant pool to choose from, increasing the likelihood of finding a therapist who matches their needs.
24/7 Access
Users can reach their therapists at any time of day through the chat feature, providing continuous support outside of scheduled sessions.
Affordability
Despite not accepting insurance, BetterHelp is often considered an affordable option for online therapy, with prices ranging from $65 to $100 per week, and potential financial assistance for those who qualify.
Ease of Use
The platform is generally easy to use, with a user-friendly website and app, and features like reminders to ensure you don’t miss sessions.
Effective Therapy
Evidence suggests that online therapy through BetterHelp can be as effective as traditional in-person therapy, helping users improve their mental health and address various issues.
Disadvantages
No Insurance Coverage
BetterHelp does not accept any form of insurance, including Medicare and Medicaid, which can be a significant drawback for many users.
Limited Therapist Choice Initially
While users can change therapists easily, the initial matching process may not offer multiple options, which some users find limiting.
Technical Issues
The mobile app has been reported to have frequent technical issues, and not all providers offer video or text sessions, which can be inconvenient.
Therapist Turnover
Some users have reported frequent therapist turnover, which can disrupt the continuity of therapy.
Billing and Reimbursement Issues
There have been reports of billing problems and reimbursement issues, which can add stress to the therapy process.
Crisis Response Limitations
Online therapy may not be suitable for immediate crisis situations due to the lack of in-person interaction and potential delays in response.
Data Privacy Concerns
BetterHelp has faced controversies regarding data distribution to third-party companies without adequate notification or consent, raising concerns about user data privacy.
Overall, BetterHelp can be a valuable resource for those seeking convenient and affordable online therapy, but it is important to be aware of its limitations and potential drawbacks.
BetterHelp - Comparison with Competitors
Unique Features of BetterHelp
- BetterHelp offers a wide range of mental health services, including counseling, therapy, and psychiatric services, all accessible online through various communication methods such as video, audio, or messaging.
- It has a large network of licensed therapists, making it easier for users to find a therapist who suits their needs.
- The platform is user-friendly and provides a secure and confidential environment for therapy sessions.
Competitors and Alternatives
Talkspace
- Talkspace is another well-known online therapy platform that competes directly with BetterHelp. It also offers video, audio, and messaging therapy sessions with licensed therapists. Talkspace is notable for its insurance coverage and its focus on both individual and couples therapy.
Spring Health
- Spring Health stands out with its use of machine-learning technology to create personalized care plans. It offers access to a network of mental health professionals and support from dedicated Care Navigators. This platform is particularly popular among employers and health plans looking to provide comprehensive mental health solutions.
Cerebral
- Cerebral focuses on treating anxiety and depression through ongoing video visits with prescribing providers. It also offers medication delivery and regular check-in calls with a care manager. This makes Cerebral a strong option for those needing medication as part of their treatment plan.
Headway
- Headway is unique in its software-enabled network that facilitates insurance acceptance for therapists. This makes it easier for therapists to accept insurance, which can be a significant advantage for users seeking affordable mental health services.
Anise Health
- Anise Health specializes in culturally-responsive tele-mental health services, offering a range of services that cater to diverse cultural needs. This focus on cultural responsiveness can be particularly beneficial for users from diverse backgrounds.
Key Differences and Considerations
- Insurance Coverage: Talkspace and Headway are notable for their emphasis on insurance coverage, which can make therapy more accessible and affordable for users.
- Technology Integration: Spring Health’s use of machine-learning technology to personalize care plans sets it apart from more traditional online therapy platforms like BetterHelp.
- Specialization: Cerebral’s focus on anxiety and depression, along with its medication delivery services, makes it a strong choice for those with specific mental health needs.
- Cultural Responsiveness: Anise Health’s culturally-responsive services are a unique selling point, especially for users who value services that understand and respect their cultural background.
Engagement and User Experience
- BetterHelp and its competitors all prioritize user engagement through easy-to-use platforms and various communication options. However, the user experience can vary based on the specific features and services each platform offers. For example, Spring Health’s personalized care plans and Cerebral’s medication delivery can enhance the user experience for those who need these specific services.
In summary, while BetterHelp is a comprehensive online mental health service, its competitors offer unique features and specializations that may better suit specific user needs. Choosing the right platform depends on factors such as insurance coverage, technological integration, and the specific mental health services required.
BetterHelp - Frequently Asked Questions
Frequently Asked Questions about BetterHelp
Can BetterHelp Prescribe Medication?
BetterHelp therapists cannot prescribe medication to clients. Since BetterHelp does not hire psychiatrists, and its therapists are not medical doctors, they are not qualified to write prescriptions. If you need medication, you should consult your primary care physician or a psychiatrist in your area.
Can You Be Diagnosed Through BetterHelp?
You cannot be diagnosed with a mental health condition through BetterHelp. While therapists on the platform can treat symptoms of an existing diagnosis or speculate on a diagnosis, the platform’s Terms of Service prohibit using it for clinical diagnoses that require an in-person evaluation.
How Much Does BetterHelp Cost?
The cost of BetterHelp varies but typically ranges from $65 to $100 per week, billed every four weeks. This translates to a monthly cost of $260 to $400. The exact price depends on factors such as your location, referral source, preferences, therapist availability, and any applicable discounts or promotions.
Does BetterHelp Accept Insurance?
BetterHelp does not directly accept insurance, but some insurance plans may reimburse you partially or in full for the counseling services. BetterHelp provides a receipt that you can submit to your insurance company for reimbursement. It’s important to check with your insurance provider to see if you have coverage for online counseling.
How Often Are BetterHelp Sessions?
Each BetterHelp subscription includes four therapy sessions per month, which is typically one session per week. However, the frequency and duration of sessions can be adjusted based on your needs and your therapist’s availability. Sessions can be up to an hour long, though 30-minute blocks are more common.
Can You Message Your Therapist Anytime?
Yes, you can message your therapist on BetterHelp anytime without any limits. Therapists generally respond at least once daily during the workweek, providing ongoing support and guidance.
How Do You Pay for BetterHelp?
You pay for your therapy sessions before your scheduled appointment time. BetterHelp operates on a subscription basis, meaning you will be charged on a recurring basis until you decide to cancel your subscription. You can cancel your subscription at any time, and any unused portion of your subscription fee will be refunded to you.
Does BetterHelp Offer Financial Assistance?
Yes, BetterHelp offers financial aid for those who meet certain criteria. You can apply for financial assistance through the payment section of the BetterHelp dashboard, which asks about your employment, monthly earnings, military status, and number of dependents. If you qualify, you will receive a reduced rate, and BetterHelp will remind you via email when it’s time to reapply for aid.
Can You Cancel a BetterHelp Session?
If you need to cancel a session, BetterHelp does not charge for missed sessions. It is important to communicate with your therapist about any changes in your availability or circumstances so they can adjust your treatment plan accordingly.
How Do You Contact BetterHelp Customer Service?
If you have any questions or need assistance, you can contact BetterHelp customer service through their contact form, by sending an email to contact@betterhelp.com, or by calling 888-688-9296.
What Happens in Crisis Situations?
If you are in crisis, please do not contact BetterHelp customer service. Instead, use immediate support resources such as crisis hotlines, which can provide you with the urgent help you need.
BetterHelp - Conclusion and Recommendation
Final Assessment of BetterHelp
BetterHelp is a prominent online therapy platform that has made significant strides in providing accessible and effective mental health services. Here’s a comprehensive look at its benefits, who might benefit most, and some considerations.Benefits and Features
- Convenience and Accessibility: BetterHelp offers the flexibility to have therapy sessions from anywhere, at any time, which is particularly beneficial for those with limited transportation or tight schedules.
- Affordability: The platform is often more affordable than traditional face-to-face therapy, with options for sliding scale fees and financial aid.
- Licensed Therapists: All therapists on the platform are licensed professionals, including clinical social workers, professional counselors, and marriage and family therapists.
- Client Matching: BetterHelp uses a sophisticated algorithm to match clients with therapists based on their specific needs, and clients can change therapists at any time without penalties.
- Additional Resources: The platform includes features like in-app messaging, journaling, progress tracking, support groups, and psychoeducation classes, which can enhance the therapeutic experience.
Clinical Outcomes
- Symptom Reduction: A significant 72% of BetterHelp clients experienced a reduction in symptoms within the first 12 weeks of therapy, with 69% achieving reliable improvement and 62% reaching symptom remission.
- Client Satisfaction: Clients have rated live sessions highly, with an average rating of 4.9 out of 5, and 82% of clients were likely to recommend their therapist to others.
Who Would Benefit Most
- Individuals with Busy Schedules: Those who find it difficult to attend in-person therapy sessions due to work, family, or other commitments can greatly benefit from BetterHelp’s flexibility.
- People in Remote or Underserved Areas: Individuals living in areas with limited access to mental health services can find reliable and qualified therapists through BetterHelp.
- First-Time Therapy Users: BetterHelp has helped 40% of new members experience the benefits of therapy for the first time, making it an excellent option for those new to therapy.
- Those Managing Specific Mental Health Conditions: The platform is particularly useful for individuals dealing with anxiety, depression, PTSD, and other mental health conditions, as it offers specialized support and coping strategies.
Considerations
- Technical Requirements: Users need a reliable internet connection and a suitable device to access the platform, which can be a barrier for some.
- Security and Transparency: There have been controversies regarding BetterHelp’s marketing tactics, therapist qualifications, and data privacy practices. It is crucial to be aware of these issues and ensure you are comfortable with the platform’s policies before using it.
- Cost: While BetterHelp can be more affordable than traditional therapy, some users have expressed concerns about the pricing, suggesting that it could be more affordable or that payment plans could be offered.