Healee - Detailed Review
Health Tools
Healee - Product Overview
Healee Overview
Healee is a health tech company that specializes in providing an AI-driven patient access solution for healthcare organizations. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Healee’s main goal is to optimize patient access and provider allocation, making healthcare more efficient and accessible. It integrates various aspects of healthcare management, including intake, scheduling, telehealth, care coordination, and communication, all within a single platform.Target Audience
Healee is primarily targeted at healthcare organizations, including hospitals, clinics, and other healthcare providers. It also benefits patients by streamlining their healthcare experience.Key Features
Patient Access and Scheduling
Healee offers advanced scheduling capabilities with AI-driven resource and calendar management. This includes rule-based patient-provider matching, self-scheduling, and automated queue management to balance the workload among clinicians.Telehealth and Virtual Consultations
The platform supports telehealth services, enabling patients to see their physicians online through video visits. It also includes features for multi-channel communication and team coordination to ensure continuity of care.Digital Patient Intake and Triage
Healee provides digital check-in capabilities with custom patient intake forms, medical coordinator assistance, and AI-guided chatbots to collect patient information and perform triage before consultations.Care Coordination and Communication
The platform enhances provider-administrator collaboration with care coordination tools, ensuring timely access to the right information. It also centralizes patient communications through various channels such as chat, text, video, phone, or fax.Patient Engagement
Healee keeps patients engaged with content, tasks, reminders, education, and training between visits. Patients can also track their health by storing and managing symptoms, conditions, treatments, and medication schedules.AI-Powered Insights and Analytics
The platform uses AI to create clinically actionable insights, streamlining clinical operations and providing advanced analytics and reporting tools to gain insights into operations and patient care.Customization and Integration
Healee allows for deep white-label customization, enabling healthcare organizations to brand the platform according to their needs. It also integrates with industry-leading systems such as EHRs, payment processors, eRx software, and CRMs. By combining these features, Healee aims to make the healthcare experience more intuitive, convenient, and efficient for both providers and patients. Healee - User Interface and Experience
User Interface of Healee
The user interface of Healee, particularly in its health tools and AI-driven product category, is crafted with a strong focus on ease of use, efficiency, and engagement.
Intuitive Design
Healee’s interface is characterized by a clean, uncluttered layout that ensures users can quickly find what they need without confusion. The design emphasizes simplicity, with consistent elements such as buttons, colors, and typography that make the app instinctual to use. This consistency helps users gain familiarity with the app quickly, even in urgent or stressful scenarios.
Streamlined Workflows
The app streamlines common tasks, such as patient intake, scheduling appointments, and accessing medical records. Configurable intake forms and customizable questionnaires allow for efficient data collection, reducing the time and effort required from both patients and providers. For instance, patients can self-schedule virtual or in-person visits using filters like specialty, availability, and language, making the process seamless.
User-Friendly Features
Healee’s telemedicine tools support synchronous and asynchronous communication across multiple modalities like video, audio, and chat. This flexibility allows patients to engage with healthcare providers through their preferred channels. Features such as automated reminders and notifications via emails and text messages help reduce no-shows and last-minute cancellations, enhancing the overall user experience.
Access to Patient Data
The app’s Lite EHR capabilities enable easy access to patient data, including medical history, medications, diagnoses, treatment plans, and test results. Providers can manage patient charts and update patient health data, ensuring that all information is up-to-date and synchronized with the EHR system.
Engagement and Communication
Healee facilitates omni-channel communication, allowing patients to interact with providers through chat, text, video telehealth, phone, or fax. All communications are combined into a single thread, making interactions frictionless. Additionally, features like dynamic waiting lists and mass communication campaigns keep patients and providers informed and aligned.
Efficiency and Productivity
The app includes AI-powered schedule optimization tools that predict patient demand and allocate resources effectively, maximizing provider utilization and reducing inefficiencies. Asynchronous care options and medical grade voice recognition tools further enhance provider efficiency while maintaining high-quality patient care.
Patient and Provider Satisfaction
Testimonials from patients highlight the ease and speed of accessing healthcare services through Healee. Patients appreciate the quick access to doctors, personalized treatment approaches, and follow-up care, all of which contribute to a positive user experience.
Conclusion
In summary, Healee’s user interface is designed to be intuitive, efficient, and engaging, making it easy for both patients and providers to use the app effectively. The focus on streamlined workflows, user-friendly features, and seamless communication ensures a high level of satisfaction and engagement.
Healee - Key Features and Functionality
Healee Overview
Healee is a comprehensive virtual care platform that integrates various health tools and AI-driven features to enhance patient care, streamline clinical workflows, and improve operational efficiency. Here are the main features and how they work:Patient Profile and EHR Capabilities
Healee allows access to all patient data, including health and personal information, medical history, medications, diagnoses, treatment plans, radiology images, and test results. Providers can log in on behalf of patients to edit or add health data, which is then synced with the Electronic Health Record (EHR) system. This ensures up-to-date and complete information for more coordinated and efficient care.Practice Management Tools
Healee offers tools for managing provider profiles, including editing availability, specialty, provided services, prices, and accepted payment methods. It also enables efficient management of patient records through a panel view, allowing quick access to individual patient records. These tools help in overseeing schedules and managing multiple patient records effectively.Telehealth Integration
The platform integrates telehealth capabilities with EHR systems, allowing providers to access patient data conveniently during virtual consultations. This integration includes support for video calls, multi-channel communication, and team coordination, enhancing the continuity of care. Telehealth features also include e-prescribing, drugs information, and conditions information using custom ICD-10 coded sources.Scheduling and Calendar Management
Healee features advanced scheduling tools, including rule-based patient-provider matching and self-scheduling. Patients can book virtual or in-person visits based on filters like specialty, availability, and proximity. Clinical operations can also book appointments on behalf of patients, managing schedules and availability efficiently. This reduces wait times and minimizes administrative burdens.Care Triage and Coordination
The platform includes smart triage systems that automatically pair patients with the best provider for their needs using advanced rules and criteria. Care coordination tools enhance collaboration between providers and administrators, ensuring everyone involved in a patient’s care has the right information at the right time. This includes omni-channel communication through chat, text, video, phone, or fax, all combined into a single thread.AI-Powered Schedule Optimization
Healee uses AI to optimize provider schedules, predicting patient demand and allocating resources effectively. This maximizes provider utilization and reduces inefficiencies, ensuring high-quality patient care while minimizing downtime.Automated Reminders and Notifications
The platform uses AI to send personalized automated reminders and notifications via different channels (emails, text messages) to remind patients about upcoming appointments. This helps reduce no-shows and last-minute cancellations. Mass communication campaigns can also be sent to specific patient groups for updates or new subscription plans.Patient Intake and Onboarding
Healee simplifies patient onboarding with a fully branded, user-friendly self-service process. Configurable intake forms and custom questionnaires streamline patient data collection, ensuring accuracy and saving time. This makes the initial consultation and ongoing care processes more efficient.Payments and Billing
The platform simplifies payment collection with multiple methods like credit cards, subscriptions, and vouchers. It ensures secure, seamless transactions for both patients and providers, including automated provider payouts with configurable tiered commission and bonus structures.Analytics and Reporting
Healee provides deep analytics, Business Intelligence (BI), and reporting capabilities. It integrates with Google Data Studio for custom reports and anonymized data exports to Google Big Query. This helps in gaining organizational insights on revenue, number of consultations, and other key metrics.Custom Workflows and Digital Health Protocols
Healee allows providers to digitalize care pathways through custom workflows and digital health protocols. Providers can design and construct their own therapeutic and patient monitoring algorithms using a user-friendly interface. This flexibility in workflow integration and customization is a unique feature of the Healee platform.AI-Driven Health Assistant
Healee includes an AI-powered health assistant named Zoe, which provides instant, personalized responses to coverage, treatment, and benefits queries. This enhances the open enrollment experience and supports employers and employees with conversational benefits questions, reducing overhead and improving overall satisfaction.Conclusion
In summary, Healee’s integration of AI and various health tools streamlines clinical workflows, enhances patient care, and reduces administrative burdens. Its customizable and scalable features make it a versatile solution for healthcare organizations of all sizes. Healee - Performance and Accuracy
Evaluating Healee’s Performance and Accuracy
Evaluating the performance and accuracy of Healee, an AI-driven health tools platform, involves examining its features, user feedback, and the specific challenges it addresses in healthcare.
Performance
Healee is praised for its ability to optimize provider schedules, streamline patient access, and enhance care coordination. Here are some key performance aspects:
Scheduling and Resource Management
Healee’s AI-powered scheduling helps in predicting patient demand and allocating resources efficiently, reducing downtime and improving provider utilization.
Patient Access
The platform streamlines the patient journey through configurable intake, smart triage, and rule-based provider matching. This ensures that patients are seen quickly by the right providers.
Care Coordination
Healee improves provider-administrator collaboration with its care coordination tools, ensuring timely access to the right information. This enhances the overall efficiency of care delivery.
Patient Engagement
The platform keeps patients engaged through content, tasks, reminders, education, and training between visits, which can lead to better medical outcomes.
Accuracy
While the website does not provide specific metrics on the accuracy of Healee’s AI algorithms, several indicators suggest its reliability:
Integration with EHRs
Healee integrates with electronic health records (EHRs) and other industry-leading systems, which helps in ensuring accurate and up-to-date patient data.
User Feedback
Testimonials from healthcare providers highlight the efficiency and success of Healee in managing complex provider schedules and improving patient access. For example, users have praised the platform for its ability to optimize staff performance and reduce inefficiencies.
Limitations and Areas for Improvement
While Healee appears to be a valuable tool, there are some areas where more information would be beneficial:
Quantitative Metrics
There is a lack of specific quantitative metrics or studies on the accuracy and performance of Healee’s AI algorithms. Having such data would provide a clearer picture of its effectiveness.
Data Security and Compliance
Although Healee mentions integration with various healthcare systems, detailed information on data security measures and compliance with healthcare regulations would be reassuring for potential users.
Customization and Flexibility
While Healee offers customizable solutions, more detailed examples of how it adapts to different healthcare settings (e.g., primary care, behavioral health, dermatology) would be helpful.
Conclusion
In summary, Healee’s performance is strong in optimizing healthcare operations and enhancing patient access, but more detailed information on its accuracy and specific metrics would be beneficial for a comprehensive evaluation.
Healee - Pricing and Plans
The pricing structure of Healee, a telehealth and digital health platform, is outlined in several key components, including different tiers and additional fees.
Setup Fee
Before subscribing to any plan, there is a setup fee that covers the creation of a completely separate and independent replica of the Healee core platform. This fee includes configuring the platform with your brand identity, selected features, and unique patient journeys. It also includes the option for branded mobile apps on major app marketplaces.Subscription Fee
The monthly subscription fee varies based on the number of provider accounts in the system. Here are the main tiers:Standard Tier
- Includes client’s domain name and branding
- Patient access features: digital check-in, scheduling, telehealth, and medical charting
- Basic workflows
- Customizations
- E-prescription, payment, SMS/email notifications
- EMR integration
- Async support (ticketing system)
- Dedicated customer support and configuration assistance
- Basic workflows are included, but complex workflows are charged additionally.
Premium Tier
- Includes all features from the Standard Tier
- Customizations are subject to mutual agreement
- Complex workflows are included
- All other features such as dedicated server infrastructure, unlimited data storage, unlimited video calls, and up to 10,000 SMS messages per month are also included.
Additional Work
Any additional work beyond the standard replica configuration is charged based on additional team hours and project management. This can include enhancements, mock-ups, and cost estimates for their development.Key Features Across All Tiers
- Dedicated Server Infrastructure: Unlimited data storage and server resources that can be scaled up or down based on traffic volumes.
- Unlimited Video Calls: No limit on the number of video calls.
- Unlimited Emails and Notifications: Unlimited emails and notifications sent to patients and providers.
- SMS Messages: Up to 10,000 SMS messages per month.
- Continuous Improvements: Healee continuously maintains the infrastructure, ensuring backups, security, and integration with other systems.
Free Options
There is no mention of a completely free plan, but Healee does offer a free trial or demo for potential clients to test the platform before committing to a subscription. In summary, Healee’s pricing is structured around a setup fee and a monthly subscription fee that varies by the number of provider accounts, with different tiers offering varying levels of features and support. Healee - Integration and Compatibility
Healee: A Comprehensive Health Tools Platform
Healee integrates with a variety of systems and tools to enhance both provider and patient experiences. Here are some key integration and compatibility aspects:
Electronic Health Records (EHR) Integrations
Healee seamlessly integrates with popular EHR systems such as Athena, Elation, and DrChrono. This integration allows for the synchronization of patient information, making it easier for providers to access and manage patient records.
E-Prescription
Healee integrates with DoseSpot to offer e-prescription functionality. This ensures that prescriptions are sent securely and efficiently to patients’ preferred pharmacies.
Payment Processing
The platform integrates with Stripe, as well as other payment services like PayPal, PayMaya, and Hyperpay, to facilitate secure and flexible payment options for patients.
Direct Primary Care (DPC) Operations
Healee works with Hint Health to manage memberships, billing, and patient engagement for DPC providers. This integration streamlines DPC operations and enhances the patient experience.
CRM Integrations
Healee integrates with powerful CRM tools like Salesforce to track patient interactions, improve follow-up care, and enhance patient engagement.
Infrastructure and Tooling Integrations
Cloud Services
Healee supports integrations with cloud services such as Linode (Akamai), AWS, and Oracle Cloud.
Text Messaging and Chat Apps
Integrations with Sinch, Twilio, AWS SNS, Viber, and WhatsApp are available.
Email Services
Healee works with AWS SES, Postmark, and Mailjet for email communications.
Maps and Geocoding
Integrations include Mapbox, Google Maps, and Google Maps Embed.
Video Calls
Besides its own video call feature, Healee also integrates with Daily.co.
Patient Communication and Engagement
Healee offers tools for patient communication, including automated notifications, reminders, and mass in-app messages. It also supports digital check-in, scheduling, and telehealth services, all of which can be customized to fit the needs of the healthcare organization.
Compatibility Across Devices
Healee is accessible on various devices, including smartphones and tablets. The platform is available as a mobile app, allowing patients to connect with doctors, track their health, and manage their medical records on the go.
Scalability and Customization
Healee is highly scalable, supporting over 700,000 appointments monthly across more than 5,000 providers. It also offers white-labeling options, allowing healthcare organizations to fully customize the platform to match their branding and specific needs.
Overall, Healee’s integration capabilities and compatibility across different platforms and devices make it a versatile and efficient solution for healthcare providers and patients alike.
Healee - Customer Support and Resources
Healee Customer Support Overview
Healee offers a comprehensive range of customer support options and additional resources to ensure users have a smooth and effective experience with their telehealth and health management tools.Contact Options
For any inquiries or issues, users can reach out to Healee through several channels:General Inquiries
Fill out the contact form on the website, and a Healee representative will respond within one business day.
Support
For patient or user inquiries, email support@healee.com or call 359 888 731 254.
Sales and Marketing
For business-related queries, contact marketing@healee.com or call 1 607 383 0806.
Verification and Profile Management
Doctors can get their profiles verified quickly by contacting support, which allows them to provide paid consultations and manage their own consultation prices. This verification process is straightforward and typically takes only a day.
User Guides and Resources
Healee provides detailed guides on how to use the platform:Patient Guide
Patients can learn how to connect with their physicians, schedule appointments, share symptoms and lab results, and manage their health data through the Healee app. The app includes features like an AI-guided chatbot for symptom analysis and integration with the Apple Health app.
Doctor Guide
Doctors can find instructions on how to invite patients, manage their profiles, and conduct virtual consultations. This includes steps for sending electronic invites, using doctor cards, and chatting with patients.
Practice Management Tools
Healee offers various tools to help healthcare providers manage their practices efficiently:EHR Capabilities
Access and manage patient data, including medical history, medications, diagnoses, and treatment plans. Providers can also update patient health data and manage provider profiles.
Scheduling and Triage
Tools for self-scheduling, advanced triage, and real-time scheduling help streamline patient care and reduce administrative overhead.
Specific Support for Different Practices
Healee caters to a wide range of healthcare practices, including primary care, behavioral health, weight loss clinics, hair loss treatment centers, employer-sponsored care, dermatology, chronic care, and urgent care. Each type of practice has specific features and tools to address their unique needs.
By providing these support options and resources, Healee ensures that both healthcare providers and patients have the necessary tools and assistance to use the platform effectively and efficiently.
Healee - Pros and Cons
AI-Driven Health Tools by Healee: Advantages and Disadvantages
Advantages
Enhanced Patient Access and Engagement
Healee streamlines the patient journey through configurable intake, smart triage, and rule-based provider matching. This ensures that patients can easily connect with their physicians online, reducing the need for physical visits and waiting room times.Streamlined Administrative Tasks
Healee’s AI-powered tools automate administrative tasks such as scheduling appointments, managing patient records, and facilitating communication through various channels (chat, text, video, phone, or fax). This automation helps healthcare providers focus more on patient care and reduces inefficiencies.Improved Care Coordination
The platform enhances provider-administrator collaboration with care coordination tools, ensuring timely access to the right information. This coordination improves the overall efficiency of healthcare services.Real-time Health Monitoring and Feedback
Healee allows patients to track their health metrics, log treatments, set medication schedules, and upload lab results. The integration with devices like the Apple Health app enables comprehensive health data collection and sharing.Optimized Provider Utilization
AI-driven scheduling helps predict patient demand and allocate resources effectively, minimizing downtime and boosting provider utilization. This optimization leads to better resource management and increased care access.Disadvantages
While Healee does not explicitly outline its own specific drawbacks on its website, some general challenges associated with AI in healthcare that could potentially apply include:Security Risks
AI systems in healthcare, like those used by Healee, can be vulnerable to cyberattacks. Ensuring strong cybersecurity safeguards is crucial to protect patient data and maintain the integrity of the AI systems.Dependence on Technology
Over-reliance on AI could potentially reduce the critical thinking skills of healthcare professionals. It is important for AI to be used in harmony with human oversight to ensure the best possible patient care.Ethical and Privacy Concerns
AI in healthcare raises ethical and privacy concerns, particularly regarding the protection of patient data. Ensuring that patient data is properly protected and used ethically is essential. Since Healee’s website does not provide detailed information on its specific disadvantages, these points are based on general challenges associated with AI in healthcare. If you have more specific concerns or need further details, it might be helpful to contact Healee directly. Healee - Comparison with Competitors
Healee’s Unique Features
Healee is a comprehensive virtual care platform that offers a wide range of features, including:- Telehealth: Healee provides secure communication through multiple modalities such as videoconferencing, AI-driven digital check-ins, and triage.
- Electronic Health Records (EHR) Integration: Healee allows easy access to patient data, including medical history, medications, diagnoses, treatment plans, and test results.
- Appointment Scheduling and Billing: The platform includes tools for scheduling appointments, workflow automation, notifications, payments, and custom medical forms.
- Custom Workflows and Digital Health Protocols: Healee enables providers to design and construct their own therapeutic and patient monitoring algorithms through a user-friendly interface, which is a unique feature in the market.
- White Label Solutions: Healee offers highly configurable, fully branded solutions for telehealth, scheduling, and digital check-in, which can be customized to fit the needs of various healthcare organizations.
Potential Alternatives
Teladoc Health
Teladoc Health is another prominent player in the telehealth sector. While it offers similar telehealth services, it lacks the extensive customization and workflow automation features that Healee provides. Teladoc Health is more focused on providing a broad range of telehealth services under its own brand, rather than offering white-label solutions.Amwell
Amwell is another competitor that provides telehealth services, including video visits and secure messaging. However, Amwell does not have the same level of customization and integration with EHR systems as Healee. Amwell’s platform is more standardized and less flexible in terms of custom workflows.Hinge Health
Hinge Health specializes in digital musculoskeletal care and virtual physical therapy. While it offers a digital clinic for joint and muscle care, it is more niche compared to Healee’s broad range of telehealth and patient management services. Hinge Health does not provide the same level of EHR integration or customization as Healee.hellocare
hellocare offers telehealth and virtual healthcare delivery with a focus on software, hardware, and AI for patient observation and remote monitoring. While it has some overlapping features with Healee, such as telehealth and remote patient monitoring, it does not offer the same level of EHR integration or customizable workflows. hellocare’s solutions are more geared towards specific use cases like fall prevention and vital signs monitoring.Key Differences
- Customization: Healee stands out for its high degree of customization, allowing healthcare providers to arrange the building blocks of care delivery and digitalize care pathways according to their specific needs.
- EHR Integration: Healee’s strong integration with EHR systems sets it apart from many competitors, ensuring that all patient data is accessible and up-to-date.
- Workflow Automation: Healee’s automation of workflows, including notifications, payments, and custom medical forms, reduces administrative burden and increases efficiency for healthcare providers.
Healee - Frequently Asked Questions
What is Healee and how does it work?
Healee is a telehealth and health management platform that allows patients to connect with doctors through their mobile devices, smartphones, tablets, or computers. Patients can browse a list of doctors with various specialties, request online consultations, and communicate via non-real-time chat or live video conferences.
How do I connect and talk to a doctor via Healee?
To connect with a doctor on Healee, you can browse the list of available doctors, select one based on their specialty and expertise, and request an online consultation. If the doctor you need is not listed, you can invite them to join Healee by having them install the Healee MD application and then connecting through a doctor’s code within the Healee app.
What types of forms does Healee offer for collecting patient information?
Healee provides several types of forms, including Registration forms, Intake forms, and Provider/Note forms. These forms are presented to users based on their current stage in their journey, such as profile registration or connecting with a practitioner. Administrators can manage these forms from the admin panel.
How does Healee manage patient intake and triage?
Healee’s digital patient intake and triage capabilities include custom patient intake forms, queue management, and AI assistance. This allows for the automated gathering of health data from patients, balancing workload among clinicians, and using AI-based chatbots to collect information about symptoms and conditions prior to consultations.
What are the payment options available on Healee?
Healee offers various payment journeys, including Own Payment/By Card, Payment via Insurance, Payment via Vouchers, Subscription Payments, and In-Thread Payments. Patients can book appointments and pay later, and practitioners can trigger ad-hoc payment requests. Insurance can also be integrated as a payment method through API or within Healee.
How does Healee handle patient data and EHR capabilities?
Healee’s EHR capabilities allow access to all patient data, including medical history, medications, diagnoses, treatment plans, radiology images, and test results. Administrators can log in on behalf of patients to edit or add health data, which is then synced with the EHR system.
What telemedicine tools are available for physicians on Healee?
Healee supports secure synchronous and asynchronous communication across multiple modalities like video, audio, and chat. Physicians can use medical-grade voice recognition tools, request and view large medical images, and monitor patients with chronic conditions through notifications for specific changes in patient health data.
How does Healee facilitate patient communication and engagement?
Healee boosts patient engagement with automated notifications, reminders, and mass in-app messages. Patients can also use the platform to store and manage their health data, log treatments, set medication schedules, and check drug and allergy interactions.
Can administrators customize email notifications on Healee?
Yes, administrators can customize email notifications related to telehealth and scheduling components. They can create new templates, import existing ones, send test emails, duplicate templates, or delete them as needed. Users also have the flexibility to turn on or off specific email notifications according to their preferences.
How does Healee manage scheduling and calendar coordination?
Healee efficiently manages capacity with rule-based patient-provider matching and self-scheduling. It enhances team coordination across multiple providers, facilities, time zones, and care modalities through its calendar management features.