SteadyMD - Detailed Review
Health Tools
SteadyMD - Product Overview
SteadyMD Overview
SteadyMD is a technology company and healthcare provider that specializes in delivering high-quality telehealth experiences across the United States. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
SteadyMD serves as a telehealth infrastructure provider, enabling digital health companies, employers, and other healthcare innovators to offer comprehensive telehealth services. The company provides the necessary technology, clinician workforce, and operational support to launch, scale, and grow telehealth offerings.
Target Audience
SteadyMD caters to a diverse range of clients, including:
- Digital health companies
- Employers
- Consumers and families
- Clinicians such as doctors, nurses, and therapists
- Healthcare organizations, labs, diagnostics companies, pharmacies, and digital health brands.
Key Features
- Telehealth Services: SteadyMD offers various telehealth services, including video, phone, and text visits for doctor consultations, therapy sessions, and teleproctoring. This includes urgent care, full-service primary care, and behavioral health services.
- Clinician Workforce: The company provides access to a 50-state clinician workforce, ensuring that patients can be matched with board-certified clinicians licensed in their state.
- Operational Support: SteadyMD offers legal and regulatory guidance, clinical operations, and customized technology to support telehealth operations. This includes lab order review and approval, prescription review and approval, and medical device review and approval.
- Patient Matching: For consumers, SteadyMD allows patients to match with a dedicated primary care doctor who is aligned with their lifestyle and health goals, a concept known as virtual concierge medicine.
- Scalability: The platform is designed to help healthcare organizations scale quickly and efficiently nationwide, linking patients with clinicians in a cost-effective manner.
By providing these services, SteadyMD aims to improve access to high-quality care and support clinicians in their transition to telehealth practices.
SteadyMD - User Interface and Experience
User Interface Overview
The user interface of SteadyMD, a telehealth platform, is crafted with a focus on ease of use, efficiency, and patient satisfaction.Customization and Branding
SteadyMD allows its B2B clients to customize the platform to fit their specific needs, including branding and user interface design. This customization ensures that the platform aligns with the client’s identity and requirements, making it more intuitive for their users.Key Features
The platform includes several key features that enhance the user experience:Secure Video Conferencing
High-definition video consultations with encryption and secure connections, ensuring HIPAA compliance.Patient Management Tools
A comprehensive dashboard for tracking patient interactions and health records, also HIPAA compliant.Appointment Scheduling
Easy scheduling for patients and healthcare providers.Prescription Management
A streamlined process for electronic prescriptions and medication management, compliant with state regulations.User Experience
SteadyMD emphasizes delivering exceptional patient experiences. The platform is user-friendly, allowing patients to avoid the traditional hassles of in-person visits, such as waiting in waiting rooms and taking time off work. Patients can quickly communicate with their doctors via text, receive referrals, and manage their health records efficiently.Efficiency and Feedback
The platform is optimized for efficiency, with automated intake protocols, streamlined documentation, and integrated prescription handling. These features help clinicians focus more on delivering care rather than handling paperwork. Patient feedback is also a crucial aspect, with SteadyMD encouraging feedback to continuously improve the patient experience and maintain high satisfaction scores.Clinician Tools
For clinicians, SteadyMD’s Digital Clinic provides a streamlined system to handle patient visits, messaging, and other tasks. This system supports external Electronic Medical Records (EMRs) and is customizable to show only the most relevant information and features. This setup enables faster onboarding, shorter response times, and the ability to handle various types of consultations efficiently.Patient Satisfaction
SteadyMD boasts a high Net Promoter Score (NPS) of 70, indicating strong approval and likelihood of referral among users. This high satisfaction rate is a testament to the platform’s effectiveness in providing a positive and engaging user experience.Conclusion
Overall, SteadyMD’s user interface is designed to be intuitive, efficient, and patient-centric, ensuring a smooth and comforting experience for both patients and clinicians. SteadyMD - Key Features and Functionality
SteadyMD Overview
SteadyMD offers a comprehensive suite of features and functionalities, particularly in its telehealth and AI-driven health tools, which are designed to enhance patient care and streamline healthcare operations.Personalized Doctor-Patient Relationships
SteadyMD connects patients with personal doctors who are aligned with their individual health goals, medical concerns, and lifestyle. This is achieved through sophisticated matching technology that ensures patients are paired with doctors experienced in the areas of health that are most relevant to them. This personal relationship is built on convenient communication via text, call, or video chat, eliminating the need for intermediaries or waiting rooms.AI-Enhanced Patient Entry and Clinical Decision Support
In collaboration with 98point6 Technologies, SteadyMD integrates an AI-enhanced patient entry point that can be white-labeled with a healthcare organization’s brand. This AI technology guides providers in making quick and accurate medical decisions by automating clinical support tools. It helps in diagnosing and treating over 4,000 conditions virtually and directs patients to the right in-person follow-up care when necessary. The AI also optimizes patient and provider time by streamlining the intake process and reducing cognitive load on clinicians.Telehealth API Integrations
SteadyMD offers flexible API integration options to create and manage the telehealth experience. There are two main integration types:Limited API Integration
This option uses the client’s existing Electronic Medical Record (EMR) system to host patient data and clinician workflows. Visits are created in SteadyMD’s system but managed within the client’s EMR.Complete API Integration
This option uses SteadyMD’s EMR to host patient data. Clients create patients in SteadyMD’s system, attach intake forms and diagnostic data, and request visits that are handled entirely within SteadyMD’s Digital Clinic.White-Label Telehealth Platform
SteadyMD provides a fully-configurable, white-label telehealth platform that allows healthcare organizations to launch their own branded telehealth services quickly. This platform is integrated with SteadyMD’s clinical workforce and clinical operations, ensuring a seamless and dependable patient experience. It includes features such as customizable branding, cost-effective implementation, and compliance with legal and regulatory requirements.Clinician Console and Automated Tools
The Clinician Console, part of the partnership with 98point6 Technologies, includes configurable workflows, automated clinical decision support tools, multi-patient chat capabilities, and care follow-up and documentation tools. These features help clinicians manage patient workloads more efficiently and reduce administrative burdens.Training and Clinical Support
SteadyMD provides training and development for clinicians and staff to ensure they are confident and proficient in using the technology platform and adhering to clinical protocols. The service is supported by a 50-state network of clinicians, a client success team, and a clinical operations team, ensuring effective and efficient clinical care delivery.End-to-End Patient Experience
The white-label platform offers an end-to-end patient experience that can be customized with the healthcare organization’s branding. This includes integrating with existing systems such as EHRs, ensuring security and compliance (HIPAA, SOC 2), and providing a seamless transition between virtual and in-person care when necessary. These features collectively enhance patient care by providing personalized, efficient, and technologically advanced healthcare solutions. SteadyMD - Performance and Accuracy
Evaluating SteadyMD
Evaluating the performance and accuracy of SteadyMD, a telehealth platform, involves looking at several key aspects, although some specific details on its AI-driven health tools may be limited.
Clinical Quality and Customer Experience
SteadyMD, as part of Amazon Clinic, undergoes continuous clinical quality and customer experience reviews by Amazon’s clinical leadership team. This rigorous evaluation process suggests that SteadyMD is held to high standards in terms of care delivery and patient satisfaction.
Provider Network and Care Delivery
SteadyMD boasts a nationwide network of highly trained clinicians, which is a significant advantage in providing comprehensive care. The platform combines 98point6 Technologies’ cloud-based, licensable technology with SteadyMD’s clinical operations and clinician workforce. This integration helps in managing patient workloads, reducing provider burnout, and increasing provider efficiency.
Limitations and Areas for Improvement
Clinical Support and Resources
Some reviews from healthcare professionals, such as nurse practitioners, highlight concerns about the working conditions and support provided by SteadyMD. For instance, there are complaints about low pay, high patient volumes, and lack of respect from other healthcare professionals. These issues could potentially impact the quality of care provided.
Technological and Operational Challenges
While SteadyMD’s technology is advanced, with features like AI-driven clinical support tools, there is no specific information available on the accuracy of its AI-generated health recommendations. However, a broader context from studies on AI-generated health advice suggests that there can be gaps in comprehensiveness, accuracy, and readability of such recommendations.
Engagement and Factual Accuracy
Engagement with patients is facilitated through both synchronous and asynchronous visits, depending on the state’s requirements. However, the factual accuracy of the health advice and recommendations provided by SteadyMD’s AI tools is not explicitly detailed in the available sources. Given the general limitations of AI in health advice, it is crucial for users to consult with healthcare providers to ensure the recommendations are appropriate for their specific health profiles.
Conclusion
In summary, while SteadyMD demonstrates strong clinical quality and a comprehensive provider network, there are areas for improvement, particularly in terms of support for healthcare professionals and the potential limitations of AI-generated health advice. Users should be aware of these factors to ensure they receive the best possible care.
SteadyMD - Pricing and Plans
Pricing Structure
To understand the pricing structure and plans offered by SteadyMD, here are the key points:
Monthly and Annual Subscriptions
- SteadyMD charges a monthly fee of $99 for its services. After the first month, members are transitioned into an annual contract.
Features Included
- For the $99 monthly fee, members get guaranteed same-day appointments and direct access to their personal doctor via text, call, or video chat. This includes ongoing care and regular check-ins with the same doctor.
- The service integrates with wearable fitness monitors and health apps, allowing automatic data transfer to the patient’s SteadyMD profile.
What is Not Included
- The subscription fee does not cover additional costs such as tests, referrals, or medication. These expenses must be paid out-of-pocket unless the patient has another health insurance plan.
Free Options
- During the COVID-19 pandemic, SteadyMD offered three months of free membership to COVID-19 first responders, including nurses, doctors, and other medical staff. This offer required proof of eligibility and allowed for unlimited and convenient ongoing care from a personal online doctor.
Business and Custom Plans
- SteadyMD also offers subscription plans to businesses, allowing them to provide telehealth services to their employees. These plans can include various features such as customization and integration services, and may involve transaction fees per telehealth visit.
White-Label Telehealth Platform
- For businesses, SteadyMD provides a white-label telehealth platform that can be fully integrated and customized with the business’s branding. This platform supports multiple pricing plans, including free trials, monthly and annual subscriptions, and limited-time promotions.
Summary
SteadyMD’s primary plan is a $99 monthly subscription that transitions to an annual contract after the first month, offering comprehensive telehealth services with a dedicated personal doctor. There are no ongoing free options for general users, but specific groups like COVID-19 first responders have been offered free services in the past. Businesses can also opt for customized subscription plans.
SteadyMD - Integration and Compatibility
API Integrations
Flexible Options
SteadyMD provides flexible API integration options to fit different needs. The platform offers both Limited API Integration and Complete API Integration. The Limited API Integration requires minimal engineering resources and handles visits within your system, while the Complete API Integration manages all visits within SteadyMD’s systems and the SteadyMD Digital Clinic. This ensures that the patient experience is tightly integrated with your existing infrastructure.White-Label Telehealth Platform
Customization and Configuration
The White-Label Telehealth Platform by SteadyMD is fully configurable and allows for customization with your branding elements, such as your logo, colors, and fonts. This platform is integrated with SteadyMD’s clinical workforce and clinical operations, ensuring it works across all types of devices and screen sizes. It includes various components like sign-up paths, intake forms, smart scheduling, phone and video chat, email and text messaging, patient portals, billing support, and EMR integration.Compatibility with External Systems
Seamless Integration
SteadyMD’s Digital Clinic supports integration with external Electronic Medical Records (EMRs) such as AthenaHealth, EPIC, Cerner, and Dr. Chrono. This compatibility ensures that clinicians can work efficiently by accessing and updating patient records seamlessly across different systems.Device and Platform Compatibility
Device-Agnostic Design
The platform is designed to be device-agnostic, meaning it works across all types of devices and screen sizes. This ensures that both patients and clinicians can access the platform from various devices without any issues.Security and Compliance
Data Protection
SteadyMD’s platform is secure and HIPAA-compliant, which is crucial for maintaining patient data privacy and adhering to healthcare regulations. The integration with your system is secured with SSL certificates, ensuring encrypted connections.Known Issues and Compatibility Checks
Maintaining Compatibility
While SteadyMD strives to ensure broad compatibility, there are some known issues with older or outdated tools. For instance, there can be SSL errors with WordPress versions older than 5.8.2, and certain cache plugins may cause problems with the SteadyMD WordPress plugin. It is recommended to keep your WordPress and other tools up-to-date to avoid these issues.Conclusion
In summary, SteadyMD offers comprehensive integration options, ensures compatibility across different platforms and devices, and maintains high standards of security and compliance. This makes it a reliable choice for integrating telehealth services into your existing healthcare infrastructure. SteadyMD - Customer Support and Resources
Customer Support Options
When seeking customer support or additional resources from SteadyMD, several options are available to ensure a smooth and satisfactory experience.Customer Support Contact
For immediate assistance, you can contact SteadyMD’s customer service via phone. The toll-free number for new customers is (800) 449-4280, while existing customers can call (314) 720-1644. These phone numbers are the most commonly used methods for addressing issues, with 83% of consumers using the toll-free number to resolve their concerns.Email Support
If you prefer to communicate via email, you can reach out to SteadyMD’s customer service at support@steadymd.com. This email address is used by 100% of customers to address their issues and concerns.Wait Times and Contact Peak Hours
It’s worth noting that the longest wait times for customer service calls are typically on Tuesdays and Sundays, while the shortest wait times are on Fridays and Saturdays. This can help you plan your call for the most convenient time.Common Reasons for Contact
Customers often contact SteadyMD regarding staff issues, account-related questions, and requests for information. Specific examples include trouble logging in, waiting for virtual physician appointments, and issues with prescriptions or missed consultation links.Booking Consultations
To book a consultation with a SteadyMD health professional, you can request an online consultation by emailing support@insightsgenomics.com or using the chat button on the website. You will receive a text message with a link to choose an available date and time for your consultation. Ensure you have a mobile phone number, as landline numbers may not receive the necessary text messages.Digital Clinic and Clinical Support
SteadyMD’s Digital Clinic is a streamlined system used by clinicians to handle patient visits, messaging, and other tasks efficiently. This system supports external EMR systems and allows for faster onboarding, shorter response times, and flexible scheduling. It also includes intelligent clinician assignment, ensuring that visits are routed to clinicians trained and licensed in the relevant state.Lab and Diagnostic Support
For lab and diagnostic companies, SteadyMD offers comprehensive clinical oversight, lab ordering expertise, and seamless integration with existing systems. This includes swift lab order approval, lab results review, and follow-up visits. The process involves real-time lab order requests, review by trained clinicians, and approval if medically appropriate, followed by potential follow-up appointments.Conclusion
By utilizing these resources, you can ensure that your interactions with SteadyMD are efficient and effective, whether you are a patient or a partner in the healthcare industry. SteadyMD - Pros and Cons
Advantages of SteadyMD
Personalized Care
One of the significant advantages of SteadyMD is its ability to connect patients with the same primary care physician each time they log in, fostering stronger patient-physician relationships. This approach mimics the traditional primary care model but adapts it to digital technology, allowing for more consistent and personalized care.
Convenience
SteadyMD offers a convenient telehealth service where patients can communicate with their doctors via text, call, or video chat. This eliminates the need to visit a physical office, saving time and reducing the hassle associated with traditional healthcare visits.
Integration with Health Tools
The platform integrates with many wearable fitness monitors and health apps, automatically transferring data to the patient’s SteadyMD profile. This integration helps in monitoring health metrics and managing conditions more effectively.
Quick Response Times
Patients can enjoy guaranteed same-day appointments, and the response time from doctors is generally quick. This is particularly beneficial for managing health issues proactively rather than reactively.
Flexibility for Clinicians
For healthcare providers, SteadyMD offers flexible schedules and the opportunity to work in various areas of medicine, including urgent care, weight loss, and primary care. This flexibility is especially appealing for those looking to balance work and personal life.
Disadvantages of SteadyMD
Cost
One of the main drawbacks is the cost. SteadyMD’s monthly subscription fee of $99 is higher than many of its competitors, and it does not cover additional testing, referrals, or medication. This makes it less suitable for patients with complex medical needs or those who rely on traditional health insurance for comprehensive coverage.
Limited Work Opportunities for Some Clinicians
Several reviews from clinicians indicate that there can be periods where there is little to no work available, despite being hired and onboarded. This lack of consistent work can be frustrating and may lead to financial instability for some providers.
Organizational Issues
Some employees and former employees have reported disorganization within the company, including unclear communication channels, frequent changes in management and telehealth platforms, and difficulties in finding immediate supervisors. These issues can make it challenging for clinicians to navigate the system effectively.
Pay and Respect
There are concerns about the pay and respect given to certain clinicians, particularly nurse practitioners. Some have reported lower pay compared to physicians for similar work and a lack of respect from the company, which can lead to dissatisfaction and turnover.
No Replacement for Traditional Insurance
SteadyMD is not a substitute for standard medical insurance. The subscription fee covers telehealth visits but does not include other essential medical services like tests, referrals, or medication, which must be paid out-of-pocket or through another insurance plan.
In summary, while SteadyMD offers several benefits such as personalized care, convenience, and flexibility, it also comes with significant drawbacks including high costs, potential lack of work for clinicians, organizational issues, and limitations in what the subscription covers.
SteadyMD - Comparison with Competitors
Unique Features of SteadyMD
- Personalized Primary Care: SteadyMD offers personalized, ongoing care through a dedicated online platform, focusing on building long-term relationships between patients and their doctors. This approach sets it apart by providing a more intimate and continuous care experience.
- Customized Solutions: SteadyMD customizes its telehealth services to meet the specific needs of each company, whether it’s virtual primary care, mental health services, or chronic disease management. This flexibility is a significant advantage in the B2B telehealth market.
- Network of Top-Tier Providers: SteadyMD works with a network of board-certified physicians who are experts in their respective fields, ensuring high-quality medical care and advice through the platform.
- State-of-the-Art Technology: The company leverages advanced technology for secure video conferencing, electronic health records management, and other telehealth services, ensuring efficient and secure care delivery.
- Regulatory Compliance: SteadyMD is committed to regulatory compliance, adhering to all relevant healthcare laws and regulations, which provides peace of mind for companies using its services.
Competitors and Alternatives
Teladoc Health
Teladoc Health is a leading telehealth provider offering virtual healthcare services to individuals and organizations. It has a wide range of medical specialties and a large network of healthcare providers. However, Teladoc Health is more focused on individual and organizational clients rather than the B2B telehealth infrastructure that SteadyMD specializes in.
Amwell
Amwell provides telemedicine services to patients across the United States, focusing on delivering high-quality virtual care. Like Teladoc, Amwell is more consumer-facing and does not have the same level of B2B customization as SteadyMD.
Rezilient
Rezilient combines telehealth services with in-person care capabilities, offering primary and urgent care services. While it provides a hybrid model, it does not have the same level of B2B focus or customized solutions that SteadyMD offers.
OpenLoop
OpenLoop matches healthcare providers with practices and hospitals seeking quick and efficient staffing solutions. It is more focused on staffing and go-to-market care delivery rather than providing a comprehensive telehealth platform like SteadyMD.
Maven
Maven is a telehealth platform that focuses on women’s and family health, offering a range of services including prenatal care, pediatrics, and mental health. While it has a strong focus on specific health areas, it does not offer the broad range of B2B telehealth infrastructure services that SteadyMD provides.
Conclusion
SteadyMD stands out in the telehealth market due to its personalized care approach, customized solutions for businesses, and commitment to quality and regulatory compliance. While competitors like Teladoc Health, Amwell, Rezilient, OpenLoop, and Maven offer valuable telehealth services, they each have different focuses and strengths that do not fully align with SteadyMD’s unique offerings in the B2B telehealth infrastructure space.
SteadyMD - Frequently Asked Questions
Frequently Asked Questions about SteadyMD
What services does SteadyMD offer?
SteadyMD offers a range of telehealth services, including primary care, family medicine, and internal medicine. They provide personalized online care through U.S.-based, board-certified doctors and nurses. For example, they offer treatment for simple, uncomplicated urinary tract infections (UTIs) for patients assigned female at birth.How do I book a consultation with SteadyMD?
To book a consultation, you typically need to contact the service through email or a chat function. For instance, if you are using SteadyMD through a partner like Health Insights, you would email support@insightsgenomics.com or use the chat button to request a consultation. You will then receive a text message with a link to choose a date and time for your consultation.How much does SteadyMD cost?
SteadyMD operates on a membership model that costs $99 per month. After the first month, members move into an annual contract. This fee does not cover tests, referrals, or medication, which must be paid for separately. It is important to note that this fee may be eligible for FSA or HSA reimbursement.What is the process for getting treated for a UTI through SteadyMD?
For UTI treatment, you start by registering on SteadyMD’s website and completing a short online questionnaire about your symptoms and health history. A U.S.-based licensed healthcare provider will review your information and develop a personalized treatment plan, usually within 2 business hours. If a prescription is included, it will be sent to your local pharmacy for same-day pickup, if available. This service is only for simple, uncomplicated UTIs and is not available for men or for those with certain complications like fever or severe back pain.Can I choose a specific SteadyMD health professional for my consultation?
No, you cannot choose a specific SteadyMD health professional. All SteadyMD health professionals are qualified to assist you with your needs, and you will be matched with one based on availability.Do SteadyMD health professionals offer in-person consultations?
No, SteadyMD does not offer in-person consultations. All consultations are conducted online through video or text-based interactions.What information do I need to provide for a SteadyMD consultation?
You will need to provide a valid government-issued photo ID (such as a driver’s license or passport) and complete a short questionnaire about your symptoms and health history. For UTI treatments, this includes information about your symptoms and medical history. For other consultations, the health professional will have access to any test results or information you provided during signup.Can SteadyMD health professionals write medical referrals?
No, SteadyMD health professionals cannot write medical referrals. They can suggest specific medical actions or specialist visits, but you will need to consult with a primary care provider outside of SteadyMD for an official referral.How long are SteadyMD consultations?
Consultations with SteadyMD health professionals are typically up to 30 minutes long.What happens if I am late for my SteadyMD consultation?
If you are late for your consultation by more than 5 minutes, you will need to reschedule it.Does SteadyMD share my medical data with other organizations?
No, SteadyMD does not share your medical data with other organizations, including your health provider or any other entity. Your medical data is kept confidential.