Mercer Mettl - Detailed Review
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Mercer Mettl - Detailed Review Contents
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Mercer Mettl - Product Overview
Overview
Mercer Mettl is a comprehensive online assessment platform that plays a crucial role in the job search and talent management process. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Mercer Mettl is designed to measure, analyze, and improve people skills, making it an ideal tool for companies looking to run multi-competency assessments. It is used for hiring, certification, and the training and development of existing employees. The platform helps organizations make credible people decisions across talent acquisition and development.Target Audience
The platform is predominantly used by large and medium-sized companies, with 53% of its customers having more than 1,000 employees and 49% having revenues over $1 billion. The primary industries using Mercer Mettl include Information Technology and Services, Computer Software, Financial Services, Higher Education, and Education Management. Geographically, the majority of its customers are based in the United States, India, and the United Kingdom.Key Features
Assessment Types
Mercer Mettl supports a variety of question types, including multiple-choice, RStudio questions, audio questions, Mean Stack questions, and video questions. Some questions are automatically evaluated, while others, like upload, diagram, audio/video recording, require manual evaluation.Proctoring Solutions
The platform offers AI auto-proctoring, human proctoring, and the Mettl Secure Browser (MSB) to prevent cheating. These tools monitor test-taker behavior, control system functions, and ensure a secure testing environment.Global Accessibility
The platform is available in over 30 languages and supports assessments in more than 80 countries, making it a global solution for talent assessment.Customizable Platform
It offers ready-to-use questions for over 800 skills and includes innovative tools like coding simulators, hackathon tools, and case study simulators. The platform is customizable to meet the specific needs of different organizations.Analytics and Reporting
Mercer Mettl provides feature-rich, insightful reports and test analytics to help organizations gather detailed insights on candidates’ strengths and weaknesses. This facilitates quick decision-making and helps in structuring development plans.Security and Support
The platform adheres to the highest standards of security and data privacy, is GDPR compliant, and offers round-the-clock quality support from experts. Overall, Mercer Mettl is a versatile and scalable solution that aids organizations in streamlining their recruitment and talent development processes efficiently. Mercer Mettl - User Interface and Experience
User Interface of Mercer Mettl
The user interface of Mercer Mettl, particularly in its job search tools and assessment platforms, is characterized by several key features that enhance ease of use and overall user experience.Intuitive Interface
Mercer Mettl’s platform boasts an intuitive and user-friendly interface. It is easy to set up exams, manage candidates, and track progress in real time. The interface is immersive and easy to use, allowing users to track project status and engage with various tools without significant difficulty.Customizable and Interactive
The platform offers a wide range of custom-built survey templates and assessment tools that can be personalized for different job roles and levels. This customization ensures that the assessments are relevant and effective for the specific needs of the organization. The interactive platform includes features like auto-saved device-agnostic assessments and auto-generated email reminders, which help in achieving high completion rates.Clear and Detailed Feedback
Users can gain actionable insights into strengths and areas of improvement through detailed feedback reports. These reports are based on the Johari window, providing objective and immersive insights. The platform also generates personalized development plans, highlighting strengths, gaps, and development activities for each employee.Real-Time Tracking and Reporting
The platform allows for real-time tracking of assessments and project status. It provides detailed and automated group reports, which are available in multiple languages. This real-time reporting helps in making informed decisions quickly.Secure and Reliable Environment
Mercer Mettl ensures a secure exam environment with features like anti-cheating mechanisms, identity verification, and remote proctoring. This maintains the integrity of the assessments and provides a reliable platform for both employers and candidates.Support and Accessibility
The platform offers 24/7 client support, ensuring that any queries or issues are addressed promptly. The assessments are also device-agnostic, meaning they can be taken on various devices, enhancing accessibility. Overall, Mercer Mettl’s user interface is designed to be user-friendly, interactive, and highly customizable, making it an effective tool for talent management and assessment. The focus on clear feedback, real-time tracking, and security ensures a positive and engaging user experience. Mercer Mettl - Key Features and Functionality
Mercer | Mettl Overview
Mercer | Mettl offers a comprehensive suite of AI-driven tools and features, particularly in the job search and assessment category, which are designed to streamline the hiring and evaluation process. Here are the main features and how they work:AI-Driven Proctoring
Mercer | Mettl’s proctoring solutions are heavily reliant on AI technology. The AI-based automated proctoring uses students’ webcam and microphone feeds to monitor and flag suspicious activities during exams or assessments. This system can identify over 18 types of suspicious cases with more than 98% accuracy, ensuring the integrity of the assessment process.Facial Recognition and Authentication
The platform employs facial recognition technology and a 3-point candidate authentication system to ensure that the correct individual is taking the exam or assessment. This prevents impersonation and maintains the authenticity of the results.Lockdown Browser
The lockdown browser feature sanitizes the exam environment by disabling additional browsers, tabs, search engines, and other potential distractions. This ensures that the test is conducted in a controlled and secure manner, reducing the likelihood of cheating.Human-Assisted Live Proctoring
For high-stakes exams, Mercer | Mettl offers human-assisted live proctoring. This involves a team of expert human proctors who can monitor the exam in real-time, providing an additional layer of security and oversight. This service is available in both 1-to-1 and 1-to-many proctoring formats.Record and Review Proctoring
For lower-stakes exams, the record and review proctoring option allows proctors to review recorded video feeds of students at their convenience. The AI engine flags suspicious activities, which the human proctors can then review and verify.Assessment Types
Mercer | Mettl provides a variety of assessments to evaluate different skills and competencies:Personality Assessments
Measure positive and dark personality traits, cognition, motivation, values, and preferences. These assessments help in identifying key personality traits required for a job role.Aptitude Assessments
Scientific cognitive assessments that measure abstract reasoning, problem-solving, critical reasoning, decision-making, and judgment. These are crucial for identifying candidates with high mental aptitude.Technical Skills Assessments
Auto-graded simulators for coding skills, including front-end, back-end, full-stack, database, data science, DevOps, and QA roles. These assessments help in finding the best coders through a large library of technical questions.AI Engineer Assessments
Specifically for AI and machine learning roles, Mercer | Mettl offers assessments that focus on areas such as natural language processing, machine learning, and data mining. These tests are designed by subject matter experts to evaluate the expertise of candidates accurately. The assessments include 40 questions and last for 60 minutes, with the option to customize the difficulty level and add specific skills or questions.Integration and Accessibility
The platform offers seamless integration with popular Learning Management Systems (LMS) like D2L Brightspace through LTI-based integration or deep proctoring integration using REST APIs. This ensures easy setup and use for both examiners and candidates, with features like auto-login through the LMS and no need for additional software.Global Support and Scalability
Mercer | Mettl’s solutions are supported in over 20 languages and are accessible across 90 countries. The platform is scalable, having conducted 200,000 proctored assessments in a single day. It also operates with low bandwidth requirements, making it accessible in areas with poor internet services.Data Security and Client Support
The platform adheres to stringent data security protocols, including GDPR compliance. It also provides 24/7 client support, ensuring that any issues or queries are addressed promptly. These features collectively make Mercer | Mettl a comprehensive and reliable solution for conducting secure, AI-driven assessments and hiring processes. Mercer Mettl - Performance and Accuracy
Performance of Mercer Mettl
Mercer Mettl is a well-regarded platform in the job search tools and assessment category, particularly for its comprehensive and data-driven approach to evaluating candidates and employees.Strengths
- Comprehensive Assessments: Mercer Mettl offers a wide range of assessments, including programming, situational judgment, aptitude, business, typing, personality, finance, AI, and cloud tests. This extensive library makes it suitable for various job roles and industries.
- Research-Backed Assessments: The platform uses research-backed assessments delivered efficiently on a cloud platform, providing in-depth analytics that help in making informed decisions.
- 360 Degree Appraisal: Mercer Mettl’s 360-degree appraisal system helps uncover blind spots in an employee’s behavior, highlights their strengths, and provides data-backed feedback. This system is beneficial for both employees and managers.
- Remote Proctoring: The platform features an AI-based proctoring tool, ensuring convenient and secure assessments, which is particularly useful in remote hiring scenarios.
Accuracy
- Psychometric Expertise: Mercer Mettl’s assessments are built by performance measurement experts and experienced psychometricians, ensuring a high level of accuracy in measuring cognitive abilities, leadership skills, emotional quotient, and other traits.
- Data-Driven Reports: The platform provides insightful, easy-to-use reports with interactive graphs and charts, which are cross-device compatible and available in international languages. This enhances the accuracy and usability of the assessment results.
Limitations and Areas for Improvement
Despite its strengths, Mercer Mettl has some limitations and areas that could be improved:Customization
- Mercer Mettl lacks the ability to create fully customized assessments tailored to unique job descriptions. This limitation might leave businesses seeking more tailored solutions feeling shortchanged.
User Experience
- The user interface can feel clunky, requiring users to switch between pages to access test data and results, which can slow down the workflow for HR managers. Additionally, the platform lacks modern features such as a conversational interface or mobile-friendly options, making the assessment process feel less interactive and more rigid.
Mobile Compatibility
- Mercer Mettl’s assessment tests are not fully supported on mobile devices, and users report less reliable performance for tests on mobile devices, which can be inconvenient for candidates who need to take tests on the go.
Pricing Transparency
- Mercer Mettl does not provide transparent pricing information on their website, requiring potential customers to contact them for a custom quote. This lack of transparency can be a hurdle for startups or small businesses trying to budget their hiring expenses efficiently. Additionally, there is no free trial available for users to explore the platform before making a commitment.
Conclusion
Mercer Mettl is a strong tool for assessing candidate and employee performance, backed by solid psychometric expertise and comprehensive assessment libraries. However, it faces challenges in terms of customization, user experience, and mobile compatibility. Addressing these areas could enhance the overall usability and satisfaction of the platform for both employers and candidates. Mercer Mettl - Pricing and Plans
The Pricing Structure of Mercer Mettl
The pricing structure of Mercer Mettl, particularly in the context of their job search and talent assessment tools, is largely customized and flexible, making it challenging to outline specific tiers or standard plans. Here are the key points regarding their pricing and plans:
Customized Pricing
Mercer Mettl does not offer a one-size-fits-all pricing model. Instead, the pricing varies based on the specific needs of the organization, including the number of assessments required and the level of customization needed.
Basic Starter Package
There is a mention of a Basic Starter Package that starts at $249 per year, but this is not a detailed tiered plan and more of a starting point for smaller needs.
Usage-Based Pricing
For some users, there is a usage-based pricing model that can start as low as $99, though this is more of a freemium model and not a full-fledged plan.
Custom Assessment Packages
Organizations can design assessment packages that fit their specific requirements, and they pay as they go. This approach allows for significant flexibility but requires direct contact with Mercer Mettl to get a personalized quote.
No Free Trial
Unlike some competitors, Mercer Mettl does not offer a free trial for their services. However, they do provide a free sign-up option to explore some of their features and tools.
No Standard Tiers
There are no standard tiers or plans listed on the Mercer Mettl website or in the available resources. The pricing is highly dependent on the organization’s specific needs and requirements.
Contact for Pricing Information
To get accurate and detailed pricing information, it is necessary to contact Mercer Mettl directly and request a consultation or a personalized quote.
Mercer Mettl - Integration and Compatibility
Integration with Recruitment Platforms
Workable
To integrate Mercer | Mettl with Workable, you need an Enterprise account with Mettl. You must obtain an API Public Key from your Mercer | Mettl Account Manager and paste it into the Workable settings under the integrations section. This allows you to add Mettl assessments to a job’s workflow, send assessments to candidates, and view results directly within Workable.
TurboHire
The integration with TurboHire involves configuring the Mercer | Mettl account within TurboHire’s settings. You need to provide your Mettl Account Public and Private Keys and can optionally enable webcam proctoring. This integration lets you add assessments to job workflows, send them to candidates, and review the results within the TurboHire platform.
Freshteam
Integrating Mercer | Mettl with Freshteam involves going to the Freshteam settings, searching for “Mettl,” and installing the integration. The configuration page will guide you through connecting both accounts, allowing you to send coding tests to candidates and track progress and results within Freshteam.
Compatibility Across Platforms and Devices
System Compatibility
Mercer | Mettl assessments require a system check to ensure compatibility. Candidates receive an email with a ‘CHECK SYSTEM COMPATIBILITY’ option, which redirects them to a system check link. This check ensures the system has the necessary hardware and software to run the test. It is recommended to perform this check at least a day before the test to avoid last-minute issues.
Device Compatibility
Mettl assessments are not supported on mobile devices such as cellphones, smartphones, pads, or tablets. They must be taken on a webcam-integrated computer with an uninterrupted network bandwidth of at least 1 Mbps.
Types of Assessments Supported
Mercer | Mettl supports a variety of question types, including Multiple Choice Questions (MCQ), Checkbox Questions, Short Answer Questions, and more advanced assessments like Code Project Simulators and Project-based Development Environments. These tools allow for the evaluation of coding skills, database management, and full-stack development capabilities.
In summary, Mercer | Mettl integrates smoothly with various recruitment platforms, ensuring that assessments can be seamlessly added to job workflows and results can be easily reviewed. The platform is compatible with desktop computers but not with mobile devices, and it offers a range of assessment types to evaluate different skills.
Mercer Mettl - Customer Support and Resources
Customer Support
For any queries or issues, Mercer Mettl offers multiple channels of support:
- Users can contact the support team via phone. The contact numbers are 91 8047190902 or 91 8047189190 for India, and 1 800-265-6038 for international callers.
- There is also a dedicated Help Center where users can find answers to frequently asked questions and other support-related information.
Additional Resources
Extensive Test Libraries and Assessments
Mercer Mettl provides an extensive library of tests and assessments that cover a wide range of skills, including customer service, coding, psychometric, and behavioral tests. These assessments are designed to help recruiters evaluate key competencies such as communication, problem-solving, empathy, and technical proficiency.
Customization and Scalability
The platform allows for customized assessments that can be aligned with an organization’s specific requirements and competency framework. This ensures that the hiring process is tailored to the organization’s needs, and the platform is scalable to handle both large and small assessment needs.
Technical Support and Tools
Mercer Mettl offers 24/7 support to ensure that users have round-the-clock assistance. The platform includes state-of-the-art technical coding simulators and other digital hiring tools that help in identifying and hiring the best talent remotely.
Reporting and Analytics
The assessments come with powerful reporting tools that provide insights into a candidate’s strengths and weaknesses, along with recommendations based on their performance. This helps in making informed hiring decisions.
Anti-Cheating Measures
To ensure the integrity and validity of the assessments, Mercer Mettl has implemented various anti-cheating measures. The tests can automatically resume if the connection drops, and the system can identify specific response patterns that may indicate fake or manipulated responses.
By providing these resources, Mercer Mettl aims to streamline the recruitment process, ensure objective hiring, and support users in finding the right talent for their organizations.
Mercer Mettl - Pros and Cons
Advantages of Mercer Mettl
Mercer Mettl offers several significant advantages that make it a valuable tool for organizations in the job search and hiring process:Comprehensive Testing Capabilities
Mettl provides an extensive library of test templates that evaluate a wide range of skills, including logical reasoning, quantitative skills, language proficiency, and more. This allows HR teams to create customized tests that are relevant to various job roles and proficiency levels.Efficient Test Management
The platform streamlines the entire assessment process, from test creation to delivery and analysis. Features such as test timers, candidate authentication, and secure data handling ensure smooth and secure test administrations.Automation and Integration
Mettl offers an API for easy integration with existing HR platforms, and automated scoring eliminates the need for manual corrections, speeding up the result-processing time.Remote Proctoring
Mettl’s remote proctoring functionality helps maintain the integrity of unsupervised online tests by monitoring candidates’ activities to prevent cheating and ensure fair assessments.Data-Driven Insights
The platform provides in-depth analytics and benchmarking reports, enabling HR teams to make data-driven hiring decisions and compare candidates against a wider pool.Scalability
Mettl can handle a large volume of exams, making it ideal for large organizations and educational institutions that need to conduct exams for a vast number of candidates simultaneously.Disadvantages of Mercer Mettl
Despite its numerous advantages, Mercer Mettl also has some notable disadvantages:Limited Customization Options
Users have reported that the platform lacks certain customization options, such as custom coding questions and SQL coding assessments, which can limit the ability to tailor tests to specific job requirements.User Interface Issues
The user interface has been criticized for being poorly designed, which can lead to confusion and inefficiency. Additionally, users have reported slow loading times and occasional technical glitches or server issues, especially during high-volume use.Candidate Experience
While the assessment process is straightforward, it lacks modern features such as a conversational interface or mobile-friendly options, which can make the experience feel outdated for candidates.Manual Grading for Subjective Questions
Mettl allows for long-answer type questions, but these require manual grading, which can be time-consuming and may delay the assessment process.Initial Training Required
Users might need initial training to fully utilize all the features of the platform effectively, which can be a drawback for those looking for an immediately intuitive system. By considering these pros and cons, organizations can make a more informed decision about whether Mercer Mettl aligns with their specific hiring and assessment needs. Mercer Mettl - Comparison with Competitors
When Comparing Mercer Mettl with Other Products
When comparing Mercer Mettl with other products in the job search and talent management category, several key aspects and alternatives come into focus.
Unique Features of Mercer Mettl
- Comprehensive Assessments: Mercer Mettl offers a wide range of assessments, including personality, aptitude, communication, and job skills tests. These assessments are research-backed and help in building a skills-based workforce.
- 360-Degree Feedback: The platform provides holistic and objective perspectives on employee performance through 360-degree evaluations, which is useful for performance appraisals, succession planning, and identifying high-potential employees.
- AI-Enabled Remote Proctoring: Mercer Mettl features AI-enabled remote proctoring, which is particularly beneficial for educational institutions and training bodies to assess and certify students virtually.
- Customizable and User-Friendly: The platform is customizable, with auto-saved device-agnostic assessments and auto-generated email reminders, ensuring high completion rates and a great user experience.
Potential Alternatives and Their Features
TestGorilla
- Specialized Tests: TestGorilla offers a variety of specialized tests that might be more flexible and targeted than Mercer Mettl. It also has a smoother user experience and better mobile compatibility, which can be a significant advantage.
- User Experience: Unlike Mercer Mettl, which has been reported to have a clunky user interface, TestGorilla is known for its more intuitive and user-friendly platform.
Other Talent Assessment Platforms
- Mobile Compatibility: Some alternatives, unlike Mercer Mettl, offer better mobile compatibility, which is crucial for candidates who need to take tests on the go.
- User Interface: Platforms like TestGorilla and others may provide a more streamlined user experience, reducing the need to switch between pages to access test data and results.
AI Job Search Tools
While Mercer Mettl is primarily focused on talent management and assessments, there are AI-driven job search tools that can be considered in a broader context of job search and talent acquisition.
LazyApply
- Automated Applications: LazyApply automates the job application process on platforms like LinkedIn, Indeed, and ZipRecruiter, saving time and increasing the chances of landing interviews.
- AI-Powered Personalization: It automatically fills applications based on the user’s resume and provides performance insights and CV improvement tips.
Careerflow
- AI Resume Builder: Careerflow offers an AI resume builder that creates job-ready, ATS-friendly resumes. It also optimizes LinkedIn profiles and generates personalized cover letters.
- Job Tracker: The platform helps in organizing and monitoring all job applications in one place.
JobHire
- AI Resume Customization: JobHire tailors resumes for each job application with optimized keywords and formatting. It also generates unique cover letters and tracks application statuses.
Conclusion
Mercer Mettl stands out with its comprehensive assessments, 360-degree feedback, and AI-enabled remote proctoring features. However, if mobile compatibility and a smoother user interface are critical, alternatives like TestGorilla might be more suitable. For job seekers looking to automate their job search process, tools like LazyApply, Careerflow, and JobHire offer valuable features that can streamline the application process. Each platform has its unique strengths, and the choice depends on the specific needs of the organization or individual.
Mercer Mettl - Frequently Asked Questions
Frequently Asked Questions about Mercer Mettl
What types of assessments does Mercer Mettl offer?
Mercer Mettl provides a wide range of assessments, including personality assessments, behavioral assessments, cognitive assessments, technical assessments, coding assessments, and communication skills assessments. These tools help measure both core traits and acquired skills of candidates.How does Mercer Mettl prevent cheating during assessments?
Mercer Mettl ensures cheating-free exams through a comprehensive suite of proctoring tools, including AI-based monitoring, live invigilation, and secure browser settings. These features help maintain the integrity of the assessment process.Can Mercer Mettl assessments be customized?
Yes, Mercer Mettl allows for high customization levels. Employers can customize assessments based on the specific requirements of the role, languages, complexity, and scale. This flexibility helps in creating assessments that are relevant to the job role.What kind of support does Mercer Mettl offer?
Mercer Mettl provides 24/7 customer support with a highly trained team, ensuring quick turnaround times for any queries or issues. This support is crucial for a seamless assessment experience.Does Mercer Mettl integrate with other HR systems?
Yes, Mercer Mettl integrates with various HR systems and Applicant Tracking Systems (ATS) such as Greenhouse, iCIMS, Lever, and many others. This integration allows for seamless assessment management directly within the ATS.What is Mercer Mettl 360 View, and how is it used?
Mercer Mettl 360 View is a cloud-based platform designed for administering 360-degree feedback. It is used for performance management, succession planning, performance appraisal, and identifying training needs. The platform offers customizable questionnaires, automated surveys, real-time feedback, and detailed reporting and analytics.How secure is the data on Mercer Mettl?
Mercer Mettl ensures robust data security through data encryption and compliance with international standards. The data is hosted on secure servers provided by Amazon Web Services (AWS).What is the pricing structure for Mercer Mettl assessments?
The pricing for Mercer Mettl assessments varies based on specific needs, such as hiring, upskilling, or both. While detailed pricing is not publicly disclosed, it is customized to meet the unique requirements of each client. For accurate pricing, it is recommended to contact Mercer Mettl directly.Can Mercer Mettl help in identifying high-potential employees?
Yes, Mercer Mettl’s 360-degree evaluation tools help in identifying high-potential employees by evaluating their intellect, agility, and leadership skills. This is particularly useful for succession planning and leadership development.How user-friendly is the Mercer Mettl platform?
The Mercer Mettl platform is user-friendly and intuitive, with features like auto-saved device-agnostic assessments, auto-generated email reminders, and an immersive interface. This ensures high completion rates and a great user experience.What kind of reports and analytics does Mercer Mettl provide?
Mercer Mettl provides in-depth assessment reports, competency summaries, and real-time group reports. The platform also offers actionable and customizable reports, including personalized development plans for each employee.