MobileMonkey - Detailed Review

MobileMonkey Overview

MobileMonkey, now part of Customers.ai, is a comprehensive chatbot platform that offers a range of features to enhance customer engagement, lead qualification, and sales outreach. Here are the main features and how they work:

Chatbot Creation and Deployment

MobileMonkey allows you to create chat automations that can be published on multiple channels, including your website, Facebook, Instagram, and SMS. The platform features an easy-to-use interface where you can create custom chatbot dialogs using “Widgets” such as sending messages, asking for information, or directing users to another dialog. You can structure these dialogs into folders for better organization and even clone them to save time.

Live Chat and Chat Starters

The platform includes a built-in Live Chat feature, known as the “Inbox,” where you can interact with users in real-time. “Chat Starters” are tools that help drive traffic to your chat funnels, engaging users and guiding them through your chatbot flows.

Automation Rules and Drip Campaigns

MobileMonkey enables you to set up automation rules, such as defining business hours and automatic follow-up messages. You can also create drip campaigns to send a series of messages to users over time, keeping them engaged and informed.

User Segmentation and Custom Fields

The platform allows you to assign unlimited attributes and create segments of your users based on custom fields and tags. This feature, known as “Audiences,” lets you store user responses in custom fields and send targeted broadcasts (“Chat Blasters”) to specific user groups.

Keyword Recognition and Q&A

MobileMonkey includes a Q&A feature that allows you to automatically reply to certain keywords. You can group keywords together and define how the bot responds to them, providing basic question-and-answering capabilities. However, it does not integrate with advanced AI or NLP platforms like Dialogflow or ChatGPT.

Integrations

MobileMonkey has a direct integration with Google Sheets and supports connections to other applications via Zapier. You can also use the MobileMonkey API to create webhooks and integrate with a wide range of services. For example, using Pipedream, you can automate interactions, send messages, update contacts, and trigger workflows based on various events.

Lead Qualification and CRM Integration

While MobileMonkey itself does not have advanced AI for lead qualification, when used within the Customers.ai ecosystem, it can leverage features like Unicorn X-Ray to identify and record contact details of anonymous website visitors. This data can then be used to automate email and SMS outreach funnels and integrate with CRM systems to manage and qualify leads effectively.

AI Integration

Currently, MobileMonkey does not integrate with advanced AI or NLP platforms. The platform’s AI capabilities are limited to basic keyword recognition and automated responses. For more sophisticated AI-driven features, such as intent recognition or entity capture, you would need to look into other platforms or integrate additional tools via APIs.

Customer Support and Engagement

MobileMonkey allows you to view and reply to incoming conversations from leads and customers in one place, enhancing customer engagement and support. You can also set up workflows to create support tickets and notify support teams automatically when issues are reported via the chatbot.

Conclusion

In summary, MobileMonkey is a versatile chatbot platform that excels in creating and deploying multi-channel chatbots, user segmentation, and automation. While it lacks advanced AI features on its own, it can be part of a more comprehensive sales outreach and automation strategy when integrated with Customers.ai.