CloudNine LAW - Detailed Review
Legal Tools
CloudNine LAW - Product Overview
CloudNine LAW Overview
CloudNine LAW is a comprehensive eDiscovery solution that stands out in the legal technology sector for its versatility and efficiency. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
CloudNine LAW is designed to streamline the eDiscovery process, focusing on processing, imaging, and production of electronic discovery data. It helps legal professionals manage large volumes of electronic data efficiently, from ingestion and processing to review and production.
Target Audience
The primary users of CloudNine LAW include:
- Law firms: To enable litigation teams to process, filter, and cull non-responsive electronically stored information (ESI) and create high-quality productions.
- Corporations: To support legal departments in controlling caseloads, working more efficiently, reducing litigation budgets, and meeting internal client deadlines.
- Service Providers: To enhance the portfolio of services offered by partners, improving their business value and technological competitiveness.
Key Features
- File Format Support: CloudNine LAW can handle over 4,500 unique file types, including modern data formats like Slack JSON and other platform exports. It also supports scanning documents from over 100 scanners.
- Processing and Imaging: The software offers built-in OCR, native and near-native imaging options, scanning capabilities, and printing capabilities. It is known for its high processing speed, allowing users to handle extensive endorsing, OCR, or print jobs efficiently.
- Data Organization and Management: Features include Turbo Import for organizing datasets, advanced date filtering and sorting, and a user-friendly staging interface for sorting, filtering, and deleting imported sources.
- Compliance and Security: CloudNine LAW ensures compliance with NIST 800-53 Rev4 and supports FIPS OS encryption. It is certified for use on systems with only TLS 1.2 enabled and is compatible with Microsoft Server 2019.
- Integration: The software integrates seamlessly with other CloudNine applications like Explore™ and Concordance®, as well as other leading document review platforms, allowing for smooth data transfer across different formats.
Overall, CloudNine LAW is a powerful tool that helps legal professionals and organizations streamline their eDiscovery processes, reduce costs, and increase productivity.
CloudNine LAW - User Interface and Experience
User Interface and Overall User Experience
The user interface and overall user experience of CloudNine LAW are designed with ease of use and efficiency in mind, particularly for legal professionals and teams involved in eDiscovery processes.
Ease of Use
CloudNine LAW is built to be user-friendly, even for complex document processing jobs. Here are some key aspects that contribute to its ease of use:
- The platform offers a simple and intuitive interface that allows users to load, process, and review data quickly. For instance, the self-service ingestion feature enables users to start their projects immediately, without the need for extensive technical setup.
- Automated processes such as OCR, content extraction, and language identification reduce the time and effort required to prepare data for review. This automation helps in streamlining the workflow and making it more manageable.
User Interface Features
- CloudNine LAW includes features like a centralized configuration utility that simplifies the installation and configuration process. This utility ensures all configuration properties are valid during the install process, reducing manual effort and potential errors.
- The software supports a wide range of file types (over 4,800), which means users can handle various types of data without additional conversion steps. This inclusivity makes the interface more versatile and user-friendly.
- The interface also includes tools like Turbo Import, which is a multi-core, multi-threaded ingestion engine that can handle large data sets efficiently. This feature allows users to organize and label datasets, deduplicate files, and filter data based on various criteria, all within a single interface.
Overall User Experience
- CloudNine LAW is designed to provide a seamless experience by integrating with other CloudNine tools, such as CloudNine Explore and CloudNine Concordance. This integration ensures that users can manage their eDiscovery processes from a unified platform.
- The platform offers real-time tracking and advanced reporting features, which help users monitor progress, identify areas for improvement, and optimize their review processes. For example, users can track the average documents reviewed per hour, helping them to manage their workload more effectively.
- Security is also a key aspect of the user experience, with features like single sign-on, IP restrictions, ISO certification, and a SOC 2 compliant data center. These security measures ensure that users can work confidently without worrying about unauthorized access.
In summary, CloudNine LAW’s user interface is designed to be intuitive, efficient, and secure, making it easier for legal professionals to manage their eDiscovery tasks effectively.
CloudNine LAW - Key Features and Functionality
CloudNine LAW Overview
CloudNine LAW is a comprehensive eDiscovery platform that offers a range of features and functionalities, particularly enhanced by its integration of AI and other advanced technologies. Here are the main features and how they work:
Advanced Document Review
CloudNine LAW includes an advanced document review platform with AI-enhanced search, tagging, and redaction features. This allows users to streamline the review process by automatically identifying and tagging relevant documents, and applying redactions where necessary. The AI-driven search capabilities help in quickly locating specific information within large datasets, making the review process more efficient and accurate.
Data Processing and Ingestion
The platform features a powerful data processing engine, known as CloudNine LOGIC, which handles data ingestion, indexing, and Optical Character Recognition (OCR). This engine, particularly the Turbo Import feature in LAW 7.2, is multi-core and multi-threaded, allowing it to process data up to 25% faster than previous versions. It also supports the processing of over 4,500 file types and can handle large volumes of data efficiently.
Image Handling and Production
CloudNine LAW is equipped with advanced image handling capabilities. It can scan and import raw images, replace image load files, and produce high-quality images for review and production. The platform also allows for flexible production requirements, enabling users to produce data in various formats as needed. This includes distributing production jobs across multiple workstations to handle extensive imaging, endorsing, OCR, or printing jobs.
Source Management and Filtering
The platform offers a user-friendly staging interface for quickly sorting, filtering, and deleting imported sources. Advanced date filtering and automatic date sorting on import help in organizing datasets efficiently. Additionally, features like deduplication, NIST and filetype filtering, and language identification further streamline the data management process.
Modern Certification and Compliance
CloudNine LAW ensures compliance with industry standards such as NIST 800-53 Rev4 and supports FIPS OS encryption. It is certified for Microsoft Server 2019 and can run on systems where only TLS 1.2 is enabled, ensuring high levels of security and compliance.
Integration Capabilities
The platform integrates seamlessly with other CloudNine applications like Explore and Concordance, as well as with external tools such as Relativity, Slack, and Office 365. This integration allows users to move data between different platforms and import data from various sources, enhancing the overall efficiency of the eDiscovery process.
AI-Enhanced Features
While the specific AI features in CloudNine LAW are not detailed in the provided sources, the platform’s advanced search, tagging, and redaction capabilities are likely enhanced by AI technologies. These features help in automating tasks such as content extraction, language identification, and near duplicate detection, which are common in AI-driven eDiscovery tools.
Efficiency and Productivity
CloudNine LAW is designed to reduce eDiscovery spend, shorten the learning curve, lessen IT burdens, and increase cash flow. It achieves this through streamlined processes, improved system reliability, scalability, and performance. The platform’s ability to handle large volumes of data efficiently and accurately helps in increasing productivity and reducing the overall cost of eDiscovery projects.
Conclusion
In summary, CloudNine LAW combines advanced data processing, AI-enhanced document review, and comprehensive integration capabilities to provide a powerful and efficient eDiscovery solution for legal professionals.
CloudNine LAW - Performance and Accuracy
Performance
CloudNine LAW is known for its enhanced performance features, particularly with the release of version 7.2. Here are some highlights:
- Turbo Import: This feature, introduced in LAW 7.0 and enhanced in 7.2, significantly speeds up the import and analysis of data, with a reported 73% increase in speed compared to the previous version.
- Multi-Core Processing: LAW 7.2 leverages multi-core, multi-threaded processing, which improves the handling of large datasets and enhances overall system performance.
- System Reliability and Scalability: The latest versions of LAW focus on providing flexible workflows, improved system reliability, and scalability, making it more efficient for handling larger projects.
Accuracy
Accuracy is a critical component of any eDiscovery tool, and CloudNine LAW includes several features to ensure high accuracy:
- Automated OCR and Content Extraction: CloudNine LAW includes automated Optical Character Recognition (OCR) and content extraction capabilities, which help in accurately converting and extracting data from various file types.
- Near-Duplicate and Email Thread Analysis: The tool offers advanced near-duplicate detection and email threading, which helps in accurately identifying and organizing related documents, reducing the risk of missing critical information.
- Full-Text Indexing: LAW allows for full-text indexing, enabling precise searches within the database, which is crucial for accurate document review and production.
Limitations and Areas for Improvement
While CloudNine LAW is highly regarded, there are some areas to consider:
- System Requirements: The software requires significant system resources, including high RAM and processing power, especially for large datasets. This can be a limitation for smaller firms or those with less powerful hardware.
- License Management: Managing licenses can be complex, especially when dealing with multiple modules and license types. Ensuring the correct licenses are activated and managed properly is essential to avoid disruptions in service.
- Integration and Compatibility: While CloudNine LAW integrates well with other CloudNine products, ensuring seamless integration with third-party software can sometimes be challenging. However, CloudNine is actively working on improving these integrations and expanding its partner network.
In summary, CloudNine LAW demonstrates strong performance and accuracy through its advanced features such as Turbo Import, multi-core processing, and automated content extraction. However, users need to be mindful of the system requirements and the complexity of license management to fully leverage the tool’s capabilities.
CloudNine LAW - Pricing and Plans
The Pricing Structure of CloudNine LAW
The pricing structure of CloudNine LAW, an eDiscovery platform, is structured around two main business models: Pay-Per-Use and Volume-Based Subscriptions. Here’s a detailed outline of the different tiers and features available in each plan:
Pay-Per-Use Model
- This model offers unlimited usage with no minimum commitment.
- Core Services: $35 per GB per month. This includes basic eDiscovery services such as data processing, imaging, and review.
- Advanced Services: $40 per GB per month. This includes all Core Services plus additional features like CloudNine Managed Productions and access to Relativity Hosting. Additional per-seat user fees may apply for individual users of Relativity.
Volume-Based Subscription Model
- This model requires a six-month minimum commitment and offers volume discounts.
- Pro Plan: $3,500 for 200 GB volume commitment over six months, which works out to approximately $17.50 per GB per month.
- Plus Plan: $6,000 for 400 GB volume commitment over six months, which works out to approximately $15 per GB per month.
- Premium Plan: $9,000 for 750 GB volume commitment over six months, which works out to approximately $12 per GB per month.
Additional Features and Services
- Legal Hold Notification Service: Available in all subscription agreements and on the Pay-Per-Use plan, starting at $500 per hold for up to 10 custodians.
- Professional Services: CloudNine offers a full portfolio of professional services to help customers simplify their discovery efforts, including collections, cleaning, review, and analysis of data.
Free Options
- CloudNine does not offer a free plan or free trial for its eDiscovery software.
Key Features Across Plans
- Data Processing and Imaging: All plans include comprehensive processing, imaging, and production capabilities.
- Compliance and Security: CloudNine meets various compliance requirements such as ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework, and Swiss-U.S. Privacy Shield Framework.
- Integration and Compatibility: Data can be moved seamlessly between CloudNine and other leading document review platforms, and the system supports over 4,500 file types.
This structure is designed to provide transparency and predictability in costs, helping law firms and legal departments manage their budgetary constraints effectively.
CloudNine LAW - Integration and Compatibility
CloudNine LAW Overview
CloudNine LAW, an eDiscovery platform, offers significant integration and compatibility features that make it a versatile tool for legal teams and service providers.
Integration with Other Tools
CloudNine LAW integrates seamlessly with several other eDiscovery applications and platforms. Here are some key integrations:
ReadySuite
CloudNine LAW can integrate with ReadySuite, allowing users to retrieve case fields, native files, text files, and page files from a LAW PreDiscovery case and load them directly into a Relativity workspace. Conversely, users can also push field data from Relativity back into a LAW case, enabling a sync operation to overlay document coding and fields.
Other eDiscovery Platforms
CloudNine LAW can move data seamlessly between itself and other leading document review platforms such as Explore™, Concordance®, and more. This allows for flexible data transfer in a wide range of formats.
Compatibility Across Platforms and Devices
Operating Systems
CloudNine LAW is compatible with specific versions of Microsoft Windows, including 64-bit versions of Windows 10, Windows Server 2016, and Windows Server 2019. It also supports various versions of Microsoft SQL Server, such as SQL 2016, SQL 2017, and SQL 2019.
Encryption and Compliance
The platform supports TLS 1.2 encryption and complies with several security standards, including ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework, and Swiss-U.S. Privacy Shield Framework. It also adheres to NIST 800-53 Rev4 compliance requirements.
File Formats and Processing
CloudNine LAW can handle nearly every file format, with the ability to identify and extract content from over 4,500 file types. It also supports scanning documents from 100 scanners and producing output in both printed and digital formats.
Network and Infrastructure
The platform requires a specific network setup, including a database server, workstation servers, and a file server. It also needs certain ports to be open for communication, such as those for SQL, HTTP, HTTPS, and other services.
Conclusion
In summary, CloudNine LAW is highly integrable with other eDiscovery tools and platforms, and it is compatible with a range of operating systems, file formats, and security standards, making it a versatile and reliable choice for legal teams and service providers.
CloudNine LAW - Customer Support and Resources
Customer Support Options
CloudNine LAW offers a comprehensive array of customer support options and additional resources to ensure users can effectively utilize their eDiscovery solutions.
Technical Support
For technical assistance, users can contact the CloudNine™ LAW Technical Support team via email at lawsupport@cloudnine.com or by phone at 713-462-6464, extension 12. The support team is available from 9:00 am to 7:00 pm Eastern Time, Monday through Friday, and is dedicated to resolving client issues quickly and effectively.
Training and Education
CloudNine provides a Client Training Program that includes classroom experiences and training videos. These resources cover a wide range of topics such as demo training, creating new cases, using the ED Loader, importing and exporting data, document numbering, OCR, and more. Users can request training videos on specific topics if they are not already available.
Video Libraries and Tutorials
The CloudNine LAW Video Library is an extensive resource that includes tutorials on various aspects of the software, such as installation and setup, print queue management, Turbo Import, ED Loader, document numbering, annotations, TIFF conversion, and more. This library helps users learn how to use the software efficiently and troubleshoot common issues.
Help Center and FAQs
The CloudNine Help Center offers detailed guides, FAQs, and troubleshooting tips for LAW and other related software. This includes sections on getting started, understanding different views, searching, working with documents, and administrative functions. The Help Center is a one-stop resource for addressing common questions and issues.
Sales and Licensing Information
For those interested in purchasing or learning more about the licensing options for CloudNine LAW, the sales team is available to provide information. Users can contact the sales team to explore the various flexible licensing options and to understand how CloudNine LAW and its related software and services can integrate into their existing workflows.
Multi-Instance Support
CloudNine LAW also supports running multiple user instances from a single workstation, which can significantly enhance efficiency and reduce infrastructure costs. This feature, introduced in version 7.4, allows different tasks such as document review and TIFF conversion to be performed simultaneously without requiring separate machines.
By leveraging these support options and resources, users of CloudNine LAW can ensure they are using the software to its full potential and managing their eDiscovery processes efficiently.
CloudNine LAW - Pros and Cons
Advantages of CloudNine LAW
CloudNine LAW, a cloud-based eDiscovery solution, offers several significant advantages that make it a preferred choice for legal professionals and organizations:User-Friendly Interface
CloudNine LAW is known for its intuitive and user-friendly interface, which allows users to get started quickly, even with minimal training. Users have praised the ease of use, noting that it can be learned and utilized in a very short time frame.Efficient Processing and Search Capabilities
The software features advanced search capabilities, including the ability to create complex searches easily and access recent searches quickly. This efficiency helps in identifying significant documents swiftly, even in large data sets.Automation and Productivity
CloudNine LAW automates many manual tasks, such as data ingestion, document review, and production, which enhances productivity and reduces the time and cost associated with eDiscovery processes.Customizable Workflows and Flexibility
The software offers customizable workflows, allowing users to adapt the system to their specific needs. It also supports batch processing, data filtering, tagging, and coding, making it versatile for various eDiscovery tasks.Strong Customer Support
Users have consistently praised the customer service provided by CloudNine, highlighting the responsiveness, friendliness, and helpfulness of the support staff. This support is available through multiple channels, including phone, live support, and training.Compliance and Security
CloudNine LAW complies with various data security standards, including ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework, and Swiss-U.S. Privacy Shield Framework, ensuring the security and integrity of the data.Scalability and Integration
The software is scalable and can integrate with other tools, making it suitable for businesses of all sizes, from startups to enterprises. It also supports cloud storage and offers data export options.Disadvantages of CloudNine LAW
While CloudNine LAW has many advantages, there are some noted disadvantages:Outdated Interface
Some users have mentioned that the interface of CloudNine LAW has not changed significantly over the years and could benefit from a modern update.Basic Functionality for Large-Scale Reviews
Although the software is robust enough for most smaller-scale reviews, some users have noted that its functionality might be somewhat basic for very large-scale or highly complex eDiscovery projects.Potential for Slower Innovation
A few reviews have indicated that the product may not innovate as quickly as some users would like, which could be a drawback for those seeking the latest advancements in eDiscovery technology.High Learning Curve in Some Aspects
While the overall interface is user-friendly, some aspects of the software may have a higher learning curve, which could be challenging for new users. In summary, CloudNine LAW is highly regarded for its ease of use, efficient processing, strong customer support, and compliance with security standards. However, it may have some limitations in terms of its interface design and the pace of innovation. CloudNine LAW - Comparison with Competitors
When comparing CloudNine LAW to other legal tools in the AI-driven eDiscovery category, several key aspects and alternatives come into focus.
Unique Features of CloudNine LAW
Comprehensive Automation
Efficient Review and Production
Security and Integration
Professional Services
Alternatives and Competitors
RelativityOne
DISCO Ediscovery
Everlaw
Epiq Discovery
Nuix Discover
Logikcull
Conclusion
CloudNine LAW offers a balanced mix of automation, security, and professional services, making it an attractive option for those seeking a comprehensive yet affordable eDiscovery solution. However, depending on specific needs such as innovation, reliability, or ease of use, alternatives like RelativityOne, DISCO Ediscovery, Everlaw, Epiq Discovery, Nuix Discover, or Logikcull might be more suitable. Each of these alternatives has its unique strengths and weaknesses, so it’s important to evaluate them based on the specific requirements of your organization. CloudNine LAW - Frequently Asked Questions
Frequently Asked Questions about CloudNine LAW
1. What are the key features of CloudNine LAW?
CloudNine LAW is renowned for its comprehensive processing, imaging, and production capabilities. Key features include automated OCR, content extraction, and language identification for over 4,800 supported native file types. It also offers streamlined processing, scalability to expand your environment, custom support for project requirements, and versatility in processing, imaging, producing, printing, scanning, and scripting.2. How does CloudNine LAW help in reducing eDiscovery costs?
CloudNine LAW helps reduce eDiscovery costs through several mechanisms. It streamlines the discovery process, reducing the time and resources needed. The software can handle large volumes of data efficiently, often resulting in significant data reduction (up to 80-90% in some cases). Additionally, its pricing models, such as pay-per-use and volume-based subscriptions, offer cost predictability and transparency.3. What are the different pricing models available for CloudNine LAW?
CloudNine offers two main pricing models: Pay-Per-Use and Volume-Based Subscriptions. The Pay-Per-Use model starts at $35/GB/month with no minimum commitment. The Volume-Based Subscription model offers discounts for larger volumes, starting at $17.50/GB/month for a six-month commitment and decreasing to $12/GB/month for higher volumes. There are also Core Services and Advanced Services plans, with the latter including additional features like CloudNine Managed Productions and Relativity Hosting.4. How does CloudNine LAW handle document scanning and imaging?
CloudNine LAW 7.9 has enhanced scanning capabilities, including a softkey for unlimited scanning that can connect to any scanner on any workstation. This feature saves time and reduces the hassle of scanning. Additionally, a new script detects color pages, reducing user error and effort in toggling between settings.5. What kind of support and training does CloudNine LAW offer?
CloudNine LAW provides comprehensive support, including email, phone, live support, and training. Users can also access detailed release notes, system requirements, licensing information, and installation instructions through the CloudNine Answer Center. This ensures that users can get the help they need to maximize the software’s benefits.6. Can CloudNine LAW integrate with other eDiscovery applications?
Yes, CloudNine LAW can integrate seamlessly with other CloudNine applications like Explore, Concordance, and Relativity, as well as other leading document review platforms. This allows for the movement of data in various formats, enhancing workflow efficiency.7. How does CloudNine LAW ensure compliance and security?
CloudNine LAW is certified for compliance under NIST 800-53 Rev4 and supports FIPS OS encryption. It also runs on systems where only TLS 1.2 is enabled and is certified for Microsoft Server 2019, ensuring it meets baseline security configurations.8. What types of businesses can benefit from using CloudNine LAW?
CloudNine LAW serves a wide range of businesses, including law firms, corporations, and service providers. It helps litigation teams process, filter, and cull non-responsive ESI, and empowers legal departments to control caseloads and reduce litigation budgets.9. How does CloudNine LAW aid in the culling process of eDiscovery?
CloudNine LAW aids in the culling process by filtering out documents based on specific time frames, removing identical documents (deduplication), removing irrelevant system files (deNISTing), and filtering on specific topics, search terms, or keywords. This reduces the number of documents that need to be reviewed while ensuring all relevant documents are included.10. Are there any recent updates or improvements in CloudNine LAW?
Yes, CloudNine recently released version 7.9 of LAW, which includes improvements in scanning ease, expanded OCR configurations, and new export configurations to support complex production requirements. These updates enhance user scalability and workflow efficiencies. CloudNine LAW - Conclusion and Recommendation
Final Assessment of CloudNine LAW
CloudNine LAW is a comprehensive eDiscovery solution that stands out for its efficiency, productivity, and versatility in the legal technology market.Key Benefits
Process Efficiency
CloudNine LAW streamlines the discovery process with advanced processing, imaging, and production capabilities. It allows for the handling of extensive endorsing, OCR, or print jobs efficiently by adding additional workstations.
Increased Productivity
The software reduces eDiscovery spend, shortens the learning curve, lessens IT burdens, and increases cash flow. It also enhances user and project efficiency from start to finish.
Compliance and Security
LAW ensures compliance with baseline security configurations, including FIPS OS encryption and support for systems with only TLS 1.2 enabled. It is certified for compliance under NIST 800-53 Rev4.
Flexibility and Integration
CloudNine LAW integrates seamlessly with other CloudNine applications like Explore™, Concordance®, and Review™, as well as other leading document review platforms. It supports over 4,500 file types and can produce output in various formats.
Enhanced Scanning and Workflow
The latest version, LAW 7.9, offers improved scanning ease, a softkey for unlimited scanning, and scripts to detect color pages, which refine workflows and reduce user error.
Who Would Benefit Most
CloudNine LAW is particularly beneficial for:Law Firms
It enables litigation teams to process, filter, and cull non-responsive electronically stored information (ESI) efficiently. The software helps in creating productions with industry-leading image quality.
Corporations
It empowers legal departments to control caseloads, work more efficiently, reduce litigation budgets, and meet internal client deadlines.
Service Providers
It expands the portfolio of services for qualified and approved partners, enriching their business value and technology competitiveness.
Overall Recommendation
CloudNine LAW is a highly recommended tool for any organization involved in eDiscovery. Its ability to streamline processes, increase productivity, and ensure compliance makes it an invaluable asset for law firms, corporate legal departments, and service providers. The software’s flexibility in integration, support for a wide range of file formats, and continuous improvements in scanning and workflow efficiency further solidify its position as a leader in the eDiscovery industry.If you are looking for a reliable, efficient, and compliant eDiscovery solution that can handle complex document processing jobs and integrate well with other tools, CloudNine LAW is an excellent choice. Its user-friendly interface, enhanced security features, and the ability to generate new revenue streams make it a valuable investment for any legal or corporate entity involved in eDiscovery.