Glean.info - Detailed Review
News Tools
Glean.info - Product Overview
Introduction to Glean.info
Glean.info is a comprehensive media monitoring, measurement, and analytics platform, particularly useful for PR, marketing, corporate communications, and competitive intelligence.
Primary Function
Glean.info’s primary function is to monitor and analyze media mentions across various platforms, including print, online news, broadcast news, and major social media sites such as Twitter, Facebook, LinkedIn, and over 90 million blogs and message boards. It also covers online video sources like YouTube. This service helps organizations track their media presence, assess public sentiment, and measure the impact of their communications strategies.
Target Audience
The target audience for Glean.info includes a wide range of professionals and organizations. This encompasses multinational companies, regional organizations, government agencies, and not-for-profit organizations. Specifically, it caters to PR and marketing teams, corporate communications departments, and those involved in competitive intelligence.
Key Features
- Media Monitoring: Glean.info monitors media in over 250 languages across 191 countries, covering print, online, and broadcast news, as well as social media and online video sources.
- Automated Alerts: The platform offers personalized automated alerts that can be sent via email multiple times a day, allowing users to stay updated on relevant media mentions in real-time.
- Newsletter Production: Users can create and distribute customized newsletters directly from the dashboard, selecting specific items for their email list.
- Reporting and Analytics: The dashboard includes custom profiles, folders, and over a thousand user-selectable and exportable charts. It also integrates advanced analytics to connect media results to corporate goals and provides sentiment analysis and other qualitative metrics.
- Customization and Security: The platform is highly customizable to meet specific client needs and ensures data security with continuous updates and cloud-based archiving.
- User-Friendly Interface: The dashboard is intuitive and easy to use, allowing users to create daily news digests and access media results efficiently.
Overall, Glean.info is a powerful tool for organizations seeking comprehensive media monitoring and analytics to inform their communications and strategic decisions.
Glean.info - User Interface and Experience
Dashboard and Portal
User-Friendly Design
The Glean.info portal is designed to be user-friendly, ensuring that all clients, regardless of their package, can access all its functionality without needing to learn new interfaces as they upgrade. This consistency makes it easy for users to adapt and use the platform efficiently.Automated Alerts
Personalized Notifications
The dashboard includes personalized automated alerts that can be customized to match the organization’s specific needs. Users can set up multiple email alerts to be sent daily or several times a day, ensuring they stay informed about important media mentions without manual effort.Newsletters and Reporting
Customized Distribution
Users can create and publish customized newsletters directly from the dashboard, selecting specific items for distribution to their email lists. The reporting feature is also highly customizable, with over a thousand user-selectable and exportable charts, allowing users to easily create and manage their reports. Data and charts can be exported from any part of the dashboard, simplifying the reporting process.Real-Time Updates and Search Capabilities
Instant Access to Information
The platform provides real-time updates on media mentions, freeing users from the need to manually search social media sites daily. It also features advanced keyword search capabilities that ensure accurate and relevant search results, minimizing irrelevant media items. This ensures users are always on top of issues affecting their company and brands.Customization and Integration
Tailored Solutions
Glean.info allows for significant customization to meet specific user needs, integrating media items with advanced analytics for each type of media. The platform is also less costly than comparable services and offers attentive support from knowledgeable representatives.Overall User Experience
Streamlined Media Monitoring
The user experience is enhanced by the platform’s ability to collect all media types, providing integrated access to media monitoring results. The cloud-based archive ensures content is safely stored and easily accessible. Users can respond immediately to social posts directly from the system, making it a streamlined and efficient tool for media monitoring and analytics.Conclusion
In summary, Glean.info’s user interface is intuitive, easy to use, and highly customizable, making it an effective tool for media monitoring and analytics that enhances user engagement and factual accuracy. Glean.info - Key Features and Functionality
Dashboard and Portal
Glean.info offers an intuitive and user-friendly dashboard and portal. This platform is designed to be consistent across all service levels, so whether you start with a basic monitoring package or upgrade to more advanced analytics, the online environment remains the same. This consistency simplifies the user experience and ensures that all functionality is accessible from a single interface.Automated Alerts
The platform includes personalized automated alerts that can be customized to match your organization’s design specifications. These alerts can be sent via email to you and other members of your organization, either daily or several times a day, ensuring you stay informed about important media mentions in real-time.Newsletters
Glean.info allows you to produce professional newsletters directly from the dashboard. You can customize the newsletter format, select specific items, and publish them to your own email list. This feature helps in disseminating relevant information efficiently within your organization.Reporting
The dashboard includes tools for creating custom reports using over a thousand user-selectable and exportable charts. These charts can be exported along with the data, making it easy to generate reports. Additionally, your Glean.info account team can assist in creating custom Excel files, including pivot charts, to support presentations.Key Benefits and AI Integration
- Continuous Media Monitoring: Glean.info continuously updates media mentions 24 hours a day, ensuring you are always informed about issues affecting your company and brands.
- Advanced Search Features: The platform uses advanced keyword search features to ensure accurate and relevant search results, minimizing irrelevant media items.
- Integration with Analytics: Glean.info integrates media items with advanced analytics for each type of media, providing a comprehensive view of your media presence.
- Customization: The service can be customized to meet your specific needs and requirements, avoiding unnecessary costs for unused services.
AI and Automation
While the specific AI integration in Glean.info is not detailed in the provided sources, the automated alerts and reporting features suggest a level of automation that streamlines the process of media monitoring and analytics. The platform’s ability to continuously update media mentions and provide customized alerts indicates a degree of automated processing, though it does not explicitly mention AI-driven tools like those found in the workplace search platform “Glean”. In summary, Glean.info is a media monitoring and analytics service that offers a user-friendly dashboard, automated alerts, newsletter production, and comprehensive reporting capabilities, all designed to help organizations manage their media presence efficiently. Glean.info - Performance and Accuracy
Evaluation of Glean.info Performance and Accuracy
To evaluate the performance and accuracy of Glean.info in the context of news tools and AI-driven products, it’s important to distinguish between Glean.info and Glean, as they appear to be different entities with distinct functions.
Glean.info
Glean.info is a media monitoring, measurement, and analytics service. Here are some key points regarding its performance and accuracy:
Media Coverage and Data Collection
Glean.info collects data from a vast array of sources, including over 65,000 online news sources, social media platforms, blogs, forums, and print media. This extensive coverage ensures a comprehensive view of media and social media activity.
Accuracy and Reliability
The service combines automated analysis with human analysis to provide both quantitative and qualitative measurements. This hybrid approach helps in maintaining high accuracy and reliability in media monitoring and measurement.
Real-Time Monitoring
Glean.info offers near real-time collection of data, which is crucial for timely and accurate insights into media and social media trends.
Customization and Integration
The platform provides a customizable analytics solution and API access, allowing users to filter and construct queries based on specific needs such as source, publication dates, countries, and languages. This flexibility enhances the accuracy and relevance of the data provided.
Limitations and Areas for Improvement
Data Overload
Managing such a large volume of data can sometimes lead to information overload. Users need to be able to effectively filter and rank the data to extract meaningful insights.
Human Analysis
While human analysis adds a layer of accuracy, it can also introduce subjective biases. Ensuring consistency and objectivity in human analysis is crucial.
Technical Challenges
Integrating data from various sources can be technically challenging, especially in ensuring that all data is permission-aware and compliant with privacy regulations.
Glean (Different Entity)
If there is any confusion with Glean, which is an enterprise search and AI assistant company, here are some points relevant to their AI-driven product:
Performance and Accuracy
Glean’s AI Evaluator uses large language models to measure the performance of their AI assistant. It achieves a 74% human-agreement rate, indicating a high level of accuracy in evaluating the assistant’s responses. The system evaluates metrics such as context relevance, context recall, answer relevance, completeness, and groundedness.
Limitations
Glean faces challenges such as dealing with sparse user feedback, potential biases in user feedback, and the need to maintain privacy while evaluating AI responses. Additionally, as data volumes grow, Glean may face performance and maintenance challenges, including longer indexing times and increased latency.
Conclusion
In summary, Glean.info excels in media monitoring and analytics with a strong focus on accuracy and real-time data collection. However, it is distinct from Glean, which is focused on enterprise search and AI assistants. For Glean.info, the key is in managing large data volumes and ensuring consistent human analysis, while for Glean, the focus is on maintaining high performance and accuracy in AI-driven search and response generation.
Glean.info - Pricing and Plans
Pricing Structure Overview
The pricing structure for Glean.info, specifically their News Tools AI-driven product category, is not explicitly outlined on their website in a detailed, tiered format. Here are some key points that can be gathered:Free Demo and Trial
Glean.info offers a free 30-minute online demo for their Media Monitoring & Measurement Dashboard. This demo allows potential users to understand how the platform can benefit their organization without any initial commitment.Complimentary Service
During specific periods, such as the COVID-19 pandemic, Glean.info has provided complimentary media monitoring and automated measurement services for up to three months to eligible companies, government agencies, and non-profit organizations. This service includes automated daily monitoring of various news sources and social media, with no credit card required and no automatic renewal.Post-Complimentary Service Pricing
After the complimentary three-month period, organizations have the option to subscribe to Glean.info’s service at a 25% discount compared to what they were paying their previous vendor. To avail this discount, users need to provide a recent invoice from their previous vendor.Features and Benefits
The Media Monitoring & Measurement Services by Glean.info include:- Automated daily monitoring of online news sources, blogs, U.S. TV news, and Twitter.
- Customizable search profiles and analytics reports.
- Automated generation of charts and graphs displaying media placement impact.
- Sentiment analysis, message evaluation, and spokesperson assessment.
- Custom PR analytics and report generation.
- Creation of corporate or brand newsletters based on media clips.
- Time-saving and productivity improvements for PR staff.
No Publicly Available Pricing Tiers
Glean.info does not publicly disclose specific pricing tiers or detailed cost structures on their website. The pricing seems to be negotiated on a case-by-case basis, especially after the complimentary or demo periods.Contact for Pricing Information
If you are interested in the exact pricing and more detailed features, it is recommended to schedule a demo or contact their sales team directly to discuss your specific needs and budget constraints. Glean.info - Integration and Compatibility
Integration and Compatibility of Glean
Glean, a Work AI platform, integrates seamlessly with a wide range of tools and applications, ensuring broad compatibility and streamlined workflows. Here are some key points about its integration and compatibility:Integration with Various Tools
Glean integrates with over 100 business applications, including popular tools like Zendesk, Freshdesk, ServiceNow, Confluence, Salesforce, Slack, and Google Drive. This integration enables support teams to access all necessary information from a single platform, improving ticket resolution times and customer experiences.Specific Integrations
- Aha!: Glean connects with Aha to fetch relevant information such as ideas and features, enforcing user access permissions and ensuring data remains within the user’s cloud environment.
- DataStax: The integration with DataStax Astra DB combines Glean’s search and indexing capabilities with Astra DB’s database features, allowing for aggregated searches across multiple document and data repositories and enhancing context for informed decision-making.
Security and Governance
Glean prioritizes data security and governance, ensuring that only authorized users can interact with enterprise data. The platform includes active data and AI governance features, such as continuous scanning and remediation of sensitive data, and it has partnered with leading security providers through its Open Security and Governance Partner Program.Cross-Platform Compatibility
Glean’s enterprise search software can index content from various sources, including workplace apps, browser history, and other company knowledge bases like customer-facing help centers and internal websites. This allows users to search across multiple platforms without needing to switch contexts.Implementation and Customization
With over 100 pre-built connectors, Glean can be implemented without the need for professional services or extensive data training. The platform also supports APIs for customization and allows enterprises to use their preferred Large Language Models (LLMs) on a centralized AI platform.Conclusion
Overall, Glean’s extensive integration capabilities and strong focus on security and governance make it a versatile and secure solution for enterprises looking to leverage AI across various applications and platforms. Glean.info - Customer Support and Resources
Customer Support
Glean.info provides attentive and knowledgeable support through several channels. If you need to speak with someone, you can arrange a call back by completing a contact form on their website. While they do not offer direct phone support due to their global customer base, they are responsive via email and other communication methods.
Automated Alerts and Notifications
The Glean.info dashboard includes personalized automated alerts that can be sent to you and other members of your organization. These alerts are flexible and can be customized to match your organization’s specific needs, ensuring you stay updated on important media mentions and analytics.
Reporting and Analytics
The platform offers extensive reporting capabilities, including custom profiles, folders, and over a thousand user-selectable and exportable charts. This allows you to easily create and manage reports, and even export data and charts for presentations. Your Glean.info account team can also assist in creating custom Excel files with pivot charts.
Dashboard and Portal
The Glean.info portal is intuitive and easy to use, providing integrated access to media monitoring results across various media types, including social media, online news, blogs, and more. The dashboard is designed for ease of use and allows for immediate responses to social posts directly from the system.
Customized Newsletters
You can produce and distribute customized newsletters directly from the Glean.info dashboard. This feature allows you to select specific items, format your newsletter, and send it to your email list, keeping your stakeholders informed with relevant content.
Media Monitoring
Glean.info monitors a wide range of media sources, including Twitter, Facebook, LinkedIn, Instagram, blogs, message boards, forums, and video sharing sites. This comprehensive monitoring ensures you are always on top of media mentions and trends affecting your company and brands.
Additional Resources
- Help Centre: While specific to the Glean.info media monitoring service, the general support principles apply. You can find answers to common questions and issues in their help centre.
- Guides and Documentation: Detailed guides and documentation are available to help you get the most out of the platform’s features, such as setting up automated alerts and creating reports.
- Customer Feedback: Glean.info values customer feedback and often incorporates it into improving their services, ensuring that the support and resources provided are highly appreciated by users.
Overall, Glean.info offers a comprehensive suite of tools and support options to ensure you can effectively monitor and analyze media, as well as manage and respond to relevant content efficiently.
Glean.info - Pros and Cons
Glean.info Overview
When considering Glean.info, it is important to distinguish between the two different products associated with the name “Glean”: one is a media monitoring and PR measurement tool, and the other is an enterprise search and AI-driven knowledge management platform. Here, we will focus on the Glean.info product categorized under news tools and media monitoring.
Advantages
- Comprehensive Media Coverage: Glean.info offers extensive media monitoring, covering over 65,000 online news sources, social media platforms like Twitter, Facebook, and LinkedIn, as well as blogs, forums, and message boards from around the globe. This includes real-time collection of news in 250 languages from 191 countries.
- Advanced Analytics: The platform provides advanced metrics and analytics, combining automated analysis with human analysis to offer both quantitative and qualitative measurements. This helps in evaluating communications effectiveness and aligning with business objectives.
- Customizable Solutions: Glean.info allows for customized analytics solutions, including the creation of executive news briefs that can be formatted to meet specific needs. Users can either build these briefs themselves or work with expert editors.
- API Access: The platform offers a RESTful API that provides direct access to its news aggregation service, allowing for targeted content filtering by source, publication dates, countries, and languages.
- Integrated Communications Dashboard: The new online communications dashboard is intuitive and easy to use, providing a fully-integrated analytics solution that meets each client’s specific needs.
Disadvantages
- Limited to Media Monitoring: Glean.info is specifically designed for media monitoring, PR measurement, and analytics, and does not offer broader enterprise search or knowledge management features.
- No External Content Sets: Unlike some other platforms, Glean.info does not provide proprietary or premium external content sets beyond its media and social media monitoring capabilities.
- Dependence on Human Analysis: While the platform uses automated analysis, it also relies on trained human analysts, which might introduce variability in the quality and consistency of the analysis.
Conclusion
In summary, Glean.info is a powerful tool for media monitoring and PR measurement, offering extensive coverage and advanced analytics. However, it is not designed for broader enterprise search or knowledge management needs.
Glean.info - Comparison with Competitors
Comprehensive Media Coverage
Glean.info offers an extensive range of media coverage, including over 100,000 online news sources in 200 languages, more than 190 million blogs, TV stations, radio stations, print news sources, and social media platforms like Twitter, Facebook, YouTube, and LinkedIn. In contrast, other tools may not match this breadth. For example, Google News, while comprehensive, does not use AI to recap articles and relies on traditional aggregation methods.Human Analysis and Automated Monitoring
Glean.info combines automated monitoring with human analysis, providing both quantitative and qualitative measurements. Their team of experienced analysts assesses news articles and social media posts for sentiment, tone, messages, and other qualitative measures. This hybrid approach sets Glean.info apart from tools like Feedly, which uses AI primarily for identifying topics and trends but does not include human analysis.Advanced Analytics and Dashboard
Glean.info’s online communications dashboard integrates analytics from all media and social networks, offering a fully-integrated analytics solution. The dashboard is intuitive and customizable to meet each client’s specific needs. In comparison, tools like Newsprint provide customized summaries and analysis but may not offer the same level of integration across all media types.Customization and Flexibility
Glean.info allows clients to monitor specific sites by geography, language, and type of media, and even create a custom media list. Clients can also specify the times and frequency of email alerts and access clips through a password-protected online dashboard. This level of customization is similar to what tools like Coveo offer, which allows businesses to tweak search relevance and create time-sensitive campaigns, but Coveo is more focused on customer-facing search solutions.Data Accuracy and Security
Glean.info boasts high accuracy with a “triple filtering” process that ensures over 98% of delivered clips are relevant. The service also stores client clips in a secure, accessible database. For data security, Qatalog stands out as an alternative that ensures no data is copied or indexed on third-party servers, complying with strict privacy regulations like GDPR and HIPAA.Alternatives and Competitors
Coveo
Known for its advanced machine learning and customer-facing search solutions, Coveo is a strong competitor for businesses seeking external search capabilities and personalized search experiences.Microsoft Copilot
While not a dedicated media monitoring tool, Microsoft Copilot can enhance productivity within the Microsoft 365 ecosystem and offers contextual assistance and integration with Microsoft tools. However, it may not fully meet the needs of those looking for a dedicated media monitoring solution.Guru
This tool centralizes company knowledge and integrates it into existing workflows, offering AI search, intranet, and wiki functionality. It is a good alternative for internal knowledge management needs.Techpresso
This is an AI-driven news aggregator built from the start with AI capabilities, providing features like AI-generated news summaries, which is different from Glean.info’s hybrid approach.Conclusion
Glean.info stands out for its comprehensive media coverage, combination of automated and human analysis, and advanced analytics dashboard. However, depending on specific needs such as customer-facing search, internal knowledge management, or enhanced data security, alternatives like Coveo, Guru, and Qatalog may be more suitable. Each tool has its unique features, so it’s important to evaluate them based on your organization’s specific requirements. Glean.info - Frequently Asked Questions
Frequently Asked Questions about Glean.info
What is Glean.info and what services does it offer?
Glean.info is a media monitoring and PR measurement solution. It provides full news and social media coverage, advanced metrics, and superb analytics. The platform offers services such as Executive News Briefs, a Worldwide News API, and media measurement and analytics.How does the Executive News Briefs feature work?
The Executive News Briefs feature allows you to receive daily or weekly newsletters that consolidate news into a custom-formatted brief based on your specific needs. You can either build these briefs using their tools or work with their expert editors to develop the content.What is the Worldwide News API, and how does it work?
The Worldwide News API provides direct access to Glean.info’s news aggregation service. This API collects headlines, full text, and metadata from over 65,000 online news sources in 250 languages across 191 countries. It supports multiple filters such as source, publication dates, countries, and languages, and returns data in XML or JSON format.What kind of media measurement and analytics does Glean.info offer?
Glean.info offers standards-compliant measurement of traditional and social media linked to your communications objectives. Their measurement framework involves defining strategic messaging, brand objectives, and engagement that support your business objectives. This is achieved through a combination of automated analysis and trained human analysts, providing both quantitative and qualitative measurements across all media types.Can I customize the news and analytics to fit my specific needs?
Yes, you can customize the news briefs and analytics to fit your specific needs. For example, you can build Executive News Briefs with your preferred content, and the media measurement framework is based on your defined strategic messaging and brand objectives.How does Glean.info support large PR agencies or corporations?
Glean.info is designed for use by media monitoring services, measurement/analysis services, and large PR agencies or corporations. The platform provides comprehensive news coverage and advanced analytics, which are essential for these organizations to monitor and analyze media content effectively.Is there any support for multiple languages and regions?
Yes, Glean.info supports news coverage in over 250 languages across 191 countries. This makes it a valuable tool for organizations that need global media monitoring and analytics.Can I integrate Glean.info’s API into my existing systems?
The Worldwide News API is RESTful and supports multiple filters and full query construction, making it suitable for integration into various systems. It returns data in XML or JSON format, which is easily integrable into most applications.Do you offer any additional services beyond news aggregation and analytics?
Glean.info works closely with your communications team to define strategic messaging, brand objectives, and engagement that support your business objectives. This includes combining automated analysis with human analysts to provide comprehensive media measurement.How can I get started with Glean.info?
To get started, you would typically need to contact Glean.info directly to discuss your specific needs and how their services can be tailored to meet those needs. They offer tools and expert editors to help you set up and customize their services. Glean.info - Conclusion and Recommendation
Final Assessment of Glean.info
Glean.info is a comprehensive media monitoring and analytics platform that leverages advanced AI-driven tools to streamline media monitoring, reporting, and internal communications. Here’s a detailed assessment of its benefits and who would most benefit from using it.
Key Features and Benefits
- Integrated Media Monitoring: Glean.info collects all types of media, providing integrated access to media monitoring results. This includes real-time updates, advanced keyword search features, and the ability to integrate media items with advanced analytics.
- Automated Alerts and Reporting: The platform offers personalized automated alerts and professional newsletter production capabilities. Users can create custom reports using over a thousand user-selectable and exportable charts, which can be easily shared or exported.
- Security and Efficiency: It ensures continuous updates 24 hours a day, freeing users from the need to manually search social media sites. The platform also allows for immediate responses to social posts directly from the system and stores content in a cloud-based archive for easy access and management.
- Customization and Cost-Effectiveness: Glean.info can be customized to meet specific needs without requiring users to pay for unnecessary services. It is also less costly than comparable services and offers attentive support from knowledgeable representatives.
Who Would Benefit Most
Glean.info is particularly beneficial for several groups:
- Public Relations and Communications Teams: These teams can leverage the platform’s media monitoring, automated alerts, and reporting features to stay on top of all issues affecting their company and brands.
- Marketing Departments: By analyzing social media analytics and preferences, marketing teams can determine the most effective types of content and social networks to engage their audience.
- Internal Communications and People Teams: Although the primary focus of Glean.info is external media monitoring, its features like automated alerts and newsletters can also be useful for internal communications, ensuring important updates are seen by the right people.
Overall Recommendation
For organizations needing a comprehensive media monitoring and analytics solution, Glean.info is highly recommended. Here are some key reasons:
- Comprehensive Media Coverage: It provides integrated access to all media types, ensuring you stay informed about all mentions of your company and brands.
- Efficiency and Automation: The platform automates many tasks, such as alerts and reporting, saving time and reducing the drudgery of manual searches.
- Customization and Cost-Effectiveness: Glean.info offers customizable services at a lower cost than many comparable platforms, making it a valuable investment for media monitoring needs.
- Strong Support: The platform is backed by knowledgeable and respectful representatives, ensuring any issues are promptly addressed.
In summary, Glean.info is an excellent choice for any organization seeking to enhance their media monitoring, analytics, and internal communications capabilities with a user-friendly, efficient, and cost-effective solution.