Fortra Email Security - Detailed Review
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Fortra Email Security - Detailed Review Contents
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Fortra Email Security - Product Overview
Introduction to Fortra Email Security
Fortra Email Security, specifically their Cloud Email Protection, is a comprehensive solution aimed at protecting enterprises from advanced email threats. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
Fortra’s Cloud Email Protection is an integrated cloud email security (ICES) solution that defends against a wide range of email threats, including spam, ransomware, phishing campaigns, impersonation tactics, and social engineering attacks. It is designed to stop threats that bypass traditional email security defenses and ensure the security of email communications.Target Audience
The primary target audience for Fortra Email Security is large-scale enterprises and organizations that rely heavily on email communication. This includes businesses using Microsoft 365, Microsoft Exchange, and Google Workspace, whether their email environments are cloud-based, on-premise, or hybrid.Key Features
Advanced Data Science
The platform leverages advanced data science, including machine learning (ML) models, Large Language Models (LLMs), and neural networks to detect and prevent unknown threats. A team of expert data scientists and email threat researchers continuously train and optimize these models to stay ahead of emerging threats.Global Inbox Threat Intelligence
Fortra’s Cloud Email Protection integrates with Global Inbox Threat Intel, which provides hundreds of curated, high-fidelity threat indicators daily. These indicators are used to continuously scan email traffic and inboxes, automatically detecting and removing threats.Email Threat Operations
The solution benefits from a team of expert analysts who proactively hunt for novel attacks by analyzing threat data across the customer base. This team uses current events and advanced techniques to detect and mitigate advanced email threats, feeding their findings back into the global threat intelligence feed and data science models.Automated Remediation
The Continuous Detection and Response (CDR) engine uses advanced data science, global threat intelligence, and customer-specific policies to automatically purge threats from all inboxes. This includes the ability to quarantine messages, send alerts, and trigger third-party orchestration tools.API-Based Integration
The platform is cloud-native and integrates seamlessly with various email environments via API, ensuring quick deployment and protection against phishing attacks without disrupting email services.Training and Response
Fortra also offers a Training and Response Bundle, which includes Security Awareness Training (SAT) and Suspicious Email Analysis (SEA). This helps employees identify and report suspicious emails correctly, with expert analysts providing regular updates and efficient threat mitigation.Recognition and Innovation
Fortra has been recognized as a leader in email security by several industry analysts, including The Radicati Group and Frost & Sullivan, for its innovative approach and comprehensive solutions. In summary, Fortra Email Security is a powerful tool for enterprises seeking advanced protection against sophisticated email threats, leveraging AI, threat intelligence, and automated remediation to ensure email security. Fortra Email Security - User Interface and Experience
Ease of Use
Fortra Email Security is described as very user-friendly and easy to set up and use. This suggests that the platform is designed to be intuitive, making it accessible even for users who may not have extensive technical expertise.
User Experience
The solution integrates seamlessly with existing email systems, such as Microsoft 365, which indicates that it is intended to work harmoniously within existing workflows. This integration helps in reducing the learning curve and ensures that the security measures do not disrupt the normal functioning of email services.
Support and Services
Fortra offers comprehensive support services, including onboarding, training, and continuous support. This includes dedicated Subject Matter Experts (SMEs) who serve as customer advocates, providing guidance and ensuring that the email security solutions are aligned with the organization’s specific needs. This level of support enhances the overall user experience by ensuring that any issues are resolved promptly and efficiently.
Automation and Feedback
The platform uses advanced technologies like artificial intelligence, machine learning, and neural networks to detect and stop threats. This automated approach minimizes the need for manual intervention, making it easier for users to trust their inboxes. Additionally, features like Suspicious Email Analysis automatically remove or “claw back” emails from user inboxes, providing a seamless and secure experience.
Training and Response
Fortra’s Training and Response Bundle includes Security Awareness Training, which helps employees identify and report suspicious emails correctly. This training, combined with automated review processes and human analyst oversight, ensures that users are empowered to contribute to email security without feeling overwhelmed. The feedback loop provided by the service keeps users informed about the status of reported threats, enhancing their confidence in the system.
Conclusion
In summary, while specific details about the user interface are not provided, Fortra Email Security is presented as a user-friendly, easy-to-set-up solution that integrates well with existing systems and offers strong support and automation features to enhance the overall user experience.
Fortra Email Security - Key Features and Functionality
Fortra’s Email Security Solutions
Fortra’s Email Security solutions, particularly their Cloud Email Protection, are equipped with several key features that leverage advanced technologies like AI, threat intelligence, and automated remediation to protect against various email threats. Here are the main features and how they work:
Advanced Data Science
Fortra’s Cloud Email Protection uses a sophisticated system of machine learning (ML) models, Large Language Models (LLMs), and neural networks. These AI-powered technologies are trained and optimized by a team of expert data scientists and email threat researchers to detect unknown threats, including impersonation and social engineering techniques that bypass traditional email security controls.
Global Inbox Threat Intelligence
This feature integrates feeds from Fortra’s Global Inbox Threat Intel, which ingests hundreds of curated, high-fidelity threat indicators daily. These indicators are derived from newly observed threats that have bypassed traditional Secure Email Gateways. The platform continuously scans email traffic and inboxes for these indicators, automatically detecting and removing them.
Malicious URL & Attachment Scanning
Fortra’s solution includes scanning for malicious URLs and attachments within emails. This feature helps identify and block threats embedded in links or files, preventing users from accessing harmful content.
Spoofed Domain Detection
The system detects and prevents email spoofs, which are attempts to deceive recipients into believing the email is from a legitimate source. This is achieved through DMARC (Domain-based Message Authentication, Reporting, and Conformance) authentication and enforcement, particularly in the Advanced Bundle.
Active Content Detection
Introduced in the latest enhancements, Active Content Detection uncovers malicious code and other active content in messages, links, and attached files. This feature ensures that even dynamic content within emails is scrutinized for potential threats.
QR Code Threat Detection
Using Optical Character Recognition (OCR), Fortra’s Cloud Email Protection can detect malicious content in images, including QR code threats. This prevents users from inadvertently accessing harmful links or downloading malware through QR codes embedded in emails.
AI Detection of Service Abuse and Spam Accounts
The platform includes AI models that detect email threats sent from legitimate online services and protect against abusive spamming and related malicious activity. This helps in identifying and mitigating spam accounts and service abuse.
Automated Remediation
Fortra’s Continuous Detection and Response (CDR) engine uses advanced data science, global inbox threat intelligence, and customer-specific policies to automatically purge threats across all inboxes. This includes removing or quarantining messages, sending alerts, and triggering third-party orchestration tools.
Email Threat Operations
A team of expert analysts proactively hunts for novel attacks by analyzing threat data, leveraging current events, and using advanced techniques like pivoting. This input is constantly fed into the global threat intelligence feed and data science models to enhance the platform’s effectiveness.
Security Awareness Training and Phishing Simulations
The Core Bundle includes Security Awareness Training, which minimizes risky user behaviors through real-world phishing simulations. The Report Phish button allows users to easily report suspicious emails, which are then triaged and remediated automatically.
Dashboard Improvements
Recent enhancements include dashboard improvements with new trending visuals and sorting features. These display recent brand imposters, spoofed domains, and the most attacked individuals, providing a clearer overview of the security landscape.
API-Based Integration
Fortra’s Cloud Email Protection is designed to integrate seamlessly with various email environments, including Microsoft 365, Exchange, and Google Workspace, using API integration. This ensures continuous protection without disrupting email services.
These features collectively provide a comprehensive email security solution that leverages AI, threat intelligence, and automated remediation to protect against a wide range of email threats, ensuring the security and integrity of email communications.
Fortra Email Security - Performance and Accuracy
Performance Evaluation of Fortra Email Security
When evaluating the performance and accuracy of Fortra Email Security, particularly in the context of its AI-driven products, several key points stand out:Advanced Threat Detection
Fortra’s Email Security solutions, including its Cloud Email Protection, utilize advanced data science techniques such as machine learning (ML) models, Large Language Models (LLMs), and neural networks. These technologies enable the platform to accurately detect and mitigate advanced email threats, including impersonation, social engineering, and phishing campaigns that often bypass traditional email security controls.Global Inbox Threat Intelligence
The platform leverages a rich set of threat indicators generated from a global base of users and other Fortra feeds. This continuous feed of updated threat intelligence helps in quickly detecting and automating the removal of threats that make it to user inboxes, enhancing the overall security posture of the organization.Automated Remediation
Fortra’s Cloud Email Protection features a Continuous Detection and Response (CDR) engine that uses advanced data science, global inbox threat intelligence, and customer-specific policies to automatically purge threats across all inboxes. This automated remediation capability ensures that threats are quickly and effectively managed without manual intervention.Integration and Deployment
The cloud-native platform integrates seamlessly with various email environments, including Microsoft 365, Exchange, and Google Workspace, through API-based solutions. This integration ensures that the email security solution can be deployed quickly and efficiently, reducing the risk of single points of failure and enhancing overall email security.Performance Metrics
Fortra’s Cloud Email Protection has demonstrated significant ROI for its users. For instance, a mid-sized retail firm achieved a 200% ROI, and a large financial services firm saw a 114% ROI, primarily due to the reduction in security costs and the prevention of costly email-based threats.Limitations and Areas for Improvement
While Fortra’s Email Security solutions are highly effective, there are some areas that could be improved:- User Interface and Onboarding: Some users have noted that the interface, particularly for DMARC protocol management, can be cumbersome and require learning. Improving automation in onboarding and enhancing the user interface could make the product more user-friendly.
- Feature Set: Although Fortra’s Agari offers strong features in phishing email detection and brand protection, it could benefit from expanding its feature set to compete more comprehensively with other solutions in the market.
- Pricing: Proofpoint Email Protection, a competitor, highlights that Fortra’s solutions could benefit from more budget-friendly pricing options to make them more accessible to a broader range of users.
Fortra Email Security - Pricing and Plans
Fortra Email Security offers a structured pricing model with various tiers and bundles to cater to different organizational needs. Here’s a breakdown of the available plans and their features:
Bundles and Tiers
Fortra provides three main bundles for email security: Core, Advanced, and Elite.Core Bundle
- Includes Cloud Email Protection, which uses AI, threat intelligence, and automation to detect and remediate advanced email threats.
- Terranova Security Awareness Training to develop positive security behaviors and reduce human risk.
- Suspicious Email Analysis for expert triage and response to suspicious messages reported by users.
Advanced Bundle
- Includes all solutions from the Core bundle.
- Adds Agari DMARC Protection, which simplifies DMARC policy deployment and ongoing monitoring to prevent email domain spoofing.
Elite Bundle
- Includes all solutions from the Advanced bundle.
- Adds PhishLabs’ Domain Monitoring to proactively detect and suspend look-alike domains often used in phishing attacks and other threats.
Pricing
The pricing varies based on the number of users and the specific services chosen.Advanced Phishing Defense
- For 1000 users: $23,000 per year
- For 5001 users: $67,500 per year.
DMARC Protection
- For 1000 users: $12,000 per year
- For 5001 users: $32,500 per year.
Suspicious Email Analysis
- For 1000 users: $10,000 per year
- For 5001 users: $45,500 per year.
Terranova Security Awareness Ultimate Training Bundle
- For 1000 users: $12,000 per year
- For 5001 users: $30,000 per year.
Free Options
- There is a 30-day free trial available for Terranova Security Awareness Training, which can be accessed via the “Try for Free” button on the AWS Marketplace page. This trial requires registration and providing contact information.
Custom Pricing
For custom pricing, bundles, or private offers, it is recommended to contact Fortra directly. They offer flexible pricing models that can be tailored to specific organizational needs. In summary, Fortra’s email security solutions are structured into clear tiers with escalating levels of protection and features, allowing organizations to choose the bundle that best fits their security requirements and budget. Fortra Email Security - Integration and Compatibility
Email Security Solutions Overview
Fortra’s Email Security solutions are designed to integrate seamlessly with various email environments and tools, ensuring comprehensive protection across different platforms and devices.Cloud Email Protection Integration
Fortra’s Cloud Email Protection is a cloud-native platform that uses API integration to deploy alongside popular email services such as Microsoft 365, Microsoft Exchange, and Google Workspace. This integration allows for the protection of enterprises from phishing attacks and other advanced email threats, whether the email environment is on-premise, cloud-based, or hybrid.Compatibility with Email Providers
The Cloud Email Protection solution integrates with multiple email provider infrastructures, augmenting their threat protection and Data Loss Prevention (DLP) functionalities. This ensures that the solution can be easily adapted to various existing email architectures without disrupting business operations.Secure Email Gateways
In addition to cloud-based solutions, Fortra offers Secure Email Gateways (SEGs) that are mail system-agnostic. These gateways can complement cloud-based solutions and are scalable from small to medium-sized enterprises (SMEs) to large enterprises. They provide advanced protection features such as anti-virus, anti-spam, and advanced Business Email Compromise (BEC) and brand impersonation protection, which can work in conjunction with cloud-based email security solutions.Interoperable Bundles
Fortra’s new email security bundles (Core, Advanced, and Elite) bring together multiple products and services to provide comprehensive protection. For example, the Advanced bundle includes Agari DMARC Protection to prevent email domain spoofing, and the Elite bundle adds PhishLabs’ Domain Monitoring to detect and suspend look-alike domains. These bundles ensure that different components of Fortra’s email security solutions work together seamlessly to protect against a wide range of email threats.Automated Remediation and Threat Intelligence
The Cloud Email Protection solution features Continuous Detection and Response (CDR), which uses advanced data science, global inbox threat intelligence, and automated remediation to detect and remove threats. This system can be configured to integrate with customer-specific policies and trigger third-party orchestration tools, ensuring a cohesive and automated response to email threats.Conclusion
Overall, Fortra’s Email Security solutions are engineered to be highly compatible and integrative, allowing organizations to enhance their email security posture without significant disruptions to their existing infrastructure. Fortra Email Security - Customer Support and Resources
Customer Support
Fortra provides multiple channels for customer support to ensure you get the help you need promptly.General Support
- For general support, you can contact Fortra via phone. In the U.S., you can call 1-800-328-1000, and outside the U.S., you can call 1-952-933-0609.
Digital Guardian Support
- Specifically for Digital Guardian, which is part of Fortra’s suite of products, you can call 1-800-558-5305 (U.S.) or 1-781-902-5792 (outside U.S.), or email them at [email address].
Support Portal
Fortra has a comprehensive support portal that offers various resources and tools. This portal is staffed by security experts with extensive product knowledge, ensuring you receive accurate and complete problem resolution. You can access live support via phone or through the online customer support portal.Self-Service Knowledge Bases
Fortra offers extensive self-service knowledge bases that include a wealth of information to help you resolve issues on your own. These resources are available 24/7 and can be accessed through the support portal.Global Inbox Threat Intelligence and Email Threat Operations
While not directly a support resource, Fortra’s Cloud Email Protection platform includes features like Global Inbox Threat Intelligence and Email Threat Operations. These features continuously update threat indicators and involve expert analysts who proactively hunt for novel attacks, which can indirectly support your security posture by ensuring the platform remains effective against emerging threats.Automated Remediation and Policy Enforcement
The Cloud Email Protection platform also includes Continuous Detection and Response (CDR), which allows you to configure policies to automatically purge threats across all inboxes. This feature can be particularly useful in managing and mitigating email threats efficiently.API-Based Integration
For technical support and integration, Fortra’s Cloud Email Protection integrates via APIs with various email environments such as Microsoft 365, Exchange, and Google Workspace. This ensures seamless deployment and ongoing support for your email security needs. By leveraging these support options and resources, you can ensure that your email security challenges are addressed promptly and effectively. Fortra Email Security - Pros and Cons
Advantages of Fortra Email Security
Comprehensive Threat Protection
Fortra Email Security offers a wide range of features to protect against advanced email threats. It uses AI-powered data science, including machine learning models, large language models, and neural networks, to evaluate the legitimacy of emails and detect impersonation and social engineering techniques.Global Inbox Threat Intelligence
The platform leverages a rich set of global malicious indicators generated from various sources, including Fortra’s global user base and other feeds. This intelligence is continuously updated to strengthen the security architecture and quickly remediate threats.Identity Threat Detection
Fortra’s solution provides an additional layer of security to detect and stop identity threats that can bypass frontline security stacks. This includes advanced threat detection for Business Email Compromise and spear phishing attacks.Automated Incident Response
The system features automated threat remediation through its Continuous Detection and Response (CDR) engine. This engine uses advanced data science, global threat intel, and customer-specific policies to automatically purge threats across all inboxes.Email Threat Operations
A team of expert analysts proactively hunts for novel attacks, leveraging current events and advanced techniques to enhance the platform’s threat intelligence and data science models.Ease of Deployment and Customer Support
Fortra’s Agari is praised for its straightforward deployment process and strong customer support, making it appealing to organizations that need quick implementation and reliable assistance.Cost-Effective
The solution is noted for its competitive pricing and substantial ROI potential through operational efficiency, which can lead to a tangible reduction in security costs.Disadvantages of Fortra Email Security
Feature Set Limitations
While Fortra’s Agari offers advanced threat detection and domain protection, it may lack the comprehensive feature set of some competitors, such as Proofpoint Email Protection. Improving automated phishing detection and email management tools could add more value.Complexity for SMBs
Fortra’s Agari is not tailored for small and medium-sized businesses (SMBs) and can have a complex DMARC protocol with a user interface that may be cumbersome for some users.Onboarding Automation
There is room for improvement in the automation of onboarding processes, and the interface, particularly for BIMI integration, may require some learning despite thorough documentation.Cloud Service Concerns
Some users, especially in the financial sector, may prefer on-premises deployment due to concerns about the US-based cloud service. Overall, Fortra Email Security provides strong protection against advanced email threats with its advanced data science and global threat intelligence, but it may need to enhance its feature set and simplify certain aspects of its interface and onboarding process to better compete with other solutions. Fortra Email Security - Comparison with Competitors
Comparative Overview of AI-Driven Email Security Solutions
Fortra Email Security
- Fortra Email Security is a cloud-native platform that integrates seamlessly with Microsoft 365, among other email providers like Microsoft Exchange and Google Workspace. It uses AI-powered data science, global threat intelligence, and automated threat remediation to protect against advanced email threats such as phishing, ransomware, and social engineering.
- It offers advanced threat detection, domain protection, and continuous latent threat detection and response. This includes features like email authentication (SPF, DKIM, DMARC), behavioral relationship analysis, and display name impersonation prevention.
- Fortra’s solution is known for its straightforward deployment and strong customer service, which is particularly appealing for organizations needing quick implementation.
- It also provides automated triage, incident management workflows, and real-time removal of unwanted and malicious emails, significantly reducing phishing response times by up to 95%.
Tessian
- Tessian is another AI-driven email security platform that excels in reducing the risk of phishing and business email compromise. It uses a combination of behavioral analysis, content scanning, and threat network insights to identify and block threats.
- Tessian integrates seamlessly with Microsoft 365 and Google environments and offers AI security coaching for employees to raise awareness of potential threats. However, it may occasionally flag legitimate emails as threats, leading to unnecessary delays.
- Unlike Fortra, Tessian’s pricing is not publicly listed and may be prohibitive for smaller businesses.
Proofpoint Email Protection
- Proofpoint Email Protection is a more comprehensive solution with an extensive feature set, including robust spam filters, comprehensive threat intelligence, and advanced email filtering capabilities. However, it has a more complex deployment process compared to Fortra’s Agari.
- Proofpoint offers extensive support resources but is generally more expensive than Fortra’s Agari, although it provides a broad feature suite that can justify the higher initial investment.
Microsoft Defender for Office 365
- Microsoft Defender for Office 365 is a built-in security solution for Microsoft 365 users, combining threat intelligence, machine learning, and behavioral analytics to provide real-time protection against various malicious attacks. While it is highly integrated with the Microsoft ecosystem, it may not offer the same level of advanced threat detection and continuous latent threat response as Fortra Email Security.
- Defender for Office 365 is part of the Microsoft 365 suite, making it a convenient option for organizations already using Microsoft products, but it might not provide the additional layers of protection that Fortra or other third-party solutions offer.
Graphus
- Graphus is an automated email security solution powered by AI and machine learning. It uses a unique algorithm to learn a company’s communication patterns and refine its judgment criteria to tailor protection. Graphus is particularly effective against targeted spear phishing messages that traditional SEGs might miss.
- However, Graphus does not offer the same level of integration with Microsoft 365 or the comprehensive feature set that Fortra Email Security provides, such as advanced data science and global threat intelligence.
Conclusion
In summary, Fortra Email Security stands out for its seamless integration with Microsoft 365, advanced threat detection capabilities, and continuous latent threat response. While Tessian and Proofpoint offer strong alternatives with unique features, Fortra’s ease of deployment and competitive pricing make it an attractive option for many organizations. Microsoft Defender for Office 365 is a solid choice for those deeply embedded in the Microsoft ecosystem, but it may lack some of the advanced features of third-party solutions. Graphus, with its AI-driven approach, is another viable option, especially for companies looking to enhance their protection against spear phishing.
Fortra Email Security - Frequently Asked Questions
Frequently Asked Questions about Fortra Email Security
1. What types of email threats does Fortra Email Security protect against?
Fortra Email Security protects against a wide range of advanced email threats, including Business Email Compromise (BEC), account takeover attacks, ransomware, spear phishing, and social engineering ploys. It uses AI-powered data science, global threat intelligence, and automated remediation to detect and mitigate these threats.2. How does Fortra’s Cloud Email Protection work?
Fortra’s Cloud Email Protection is a cloud-native platform that integrates AI, global threat intel, and automated remediation. It scrutinizes every message using multiple phases of identity, behavioral, and trust modeling to expose the true identity and trustworthiness of the message. It also features Continuous Detection and Response (CDR) to automatically purge threats across all inboxes and can be integrated with various email environments such as Microsoft 365, Exchange, and Google Workspace.3. What is DMARC Protection in Fortra Email Security?
DMARC Protection by Fortra automates DMARC email authentication and enforcement to protect customers and partners from email attacks that can hijack their brand. It constantly monitors the domains an enterprise owns to protect against email spoofing and provides alerts when abuse is identified. This helps ensure good outbound email deliverability and protects against brand abuse.4. How does Fortra’s Suspicious Email Analysis work?
Fortra’s PhishLabs Suspicious Email Analysis is designed to detect, analyze, and mitigate email threats reported by employees. It proactively finds and suspends look-alike domains or threats attacking multiple inboxes, ensuring a fast and efficient response to potential threats.5. What security awareness training does Fortra offer?
Fortra offers Terranova Security Awareness Training, which strengthens information security and builds cyber threat resilience. This training includes powerful, easy-to-use security awareness content and phishing simulations that are fun, engaging, multilingual, mobile-responsive, and accessible to all users. It promotes an inclusive atmosphere and supports cyber security leaders’ behavior change initiatives.6. Can Fortra Email Security integrate with existing email systems?
Yes, Fortra Email Security can integrate seamlessly with various email environments, including Microsoft 365, Microsoft Exchange, and Google Workspace. It uses API integration to quickly deploy and protect enterprises from phishing attacks in on-premise, hybrid, or cloud environments.7. What is the pricing structure for Fortra Email Security?
Fortra offers various pricing tiers based on the number of users and the specific services required. For example, Fortra’s Advanced Phishing Defense, DMARC Protection, and Suspicious Email Analysis have different pricing for 1000 users versus 5001 users. There are also bundle tiers and custom pricing options available upon request.8. Does Fortra provide a free trial for their email security solutions?
Yes, Fortra offers a 30-day free trial for some of their solutions, such as the Terranova Security Awareness Training. This free trial requires registration and providing contact information to set up and configure the trial.9. What kind of support and professional services does Fortra offer?
Fortra provides enterprise professional service tiers for email security solution deployments, including onboarding, training, enablement, and support. These services are customized to suit the business size, organizational needs, and budget of the client.10. How does Fortra’s Advanced Data Science contribute to email security?
Fortra’s Advanced Data Science uses a combination of machine learning (ML) models, Large Language Models (LLMs), and neural networks to accurately detect impersonation and social engineering techniques in emails. This system is continuously trained and optimized by Fortra’s team of expert data scientists and email threat researchers to detect unknown threats that bypass traditional email security controls.