Keeper - Detailed Review
Privacy Tools
Keeper - Detailed Review Contents
Add a header to begin generating the table of contents
Keeper - Product Overview
Overview of Keeper Security
Keeper Security is a leading provider of zero-trust cybersecurity solutions, particularly renowned for its password management services. Here’s a brief overview of what Keeper offers:Primary Function
Keeper’s primary function is to securely store and manage passwords, as well as other sensitive information, using advanced encryption and zero-knowledge architecture. This ensures that only the user has access to their encrypted data, enhancing security and privacy.Target Audience
Keeper caters to a wide range of users, including individuals, families, and businesses. Its solutions are tailored for various needs, from personal password management to enterprise-level security requirements.Key Features
Security
Keeper employs AES-256 encryption, two-factor authentication, and a zero-knowledge architecture, ensuring that the company itself cannot access user passwords. It is SOC 2 and ISO27001 certified, and its encryption has been validated to the FIPS 140 standard.Password Management
Features include a password generator, autofill capabilities, password sharing (including one-time sharing), and a security audit to evaluate password strength.Additional Tools
Keeper offers a range of additional features such as BreachWatch for dark web monitoring, Secure File Storage for encrypted file storage, and KeeperChat for end-to-end encrypted messaging. The platform also includes emergency access, allowing users to grant access to their vault to trusted contacts in case of an emergency.Ease of Use
The Keeper apps are straightforward and easy to use, with a simple interface that makes managing passwords and other data intuitive. Offline access is also available, allowing users to view, edit, and add items to their vault without an internet connection.Enterprise Solutions
For businesses, Keeper Enterprise provides advanced capabilities such as automated user provisioning, Role-Based Access Control (RBAC), and SIEM event reporting. This helps organizations manage and secure their passwords and secrets efficiently.Conclusion
Overall, Keeper is a secure and user-friendly solution for managing passwords and sensitive information, making it a valuable tool for both personal and business use. Keeper - User Interface and Experience
Modern and Streamlined Design
Keeper’s latest updates introduce a fresh, modern UI across its platforms, including the Android app, browser extension, and desktop vault. This new design features cleaner colors, reduced grid lines, and adjustable panels, making the interface more friendly and intuitive.
Improved Usability
The updated UI includes several usability enhancements. For instance, the Android app now has a new navigation bar that provides quick access to essential app screens, reducing the number of clicks needed to complete tasks. The browser extension also simplifies the process of finding and creating records, with features like one-click record creation and improved record search functionality.
Customization and Accessibility
Users can customize the interface to their preferences, including choosing between different themes and adjusting colors, contrast, and font/icon sizes. These adjustments are compliant with Web Content Accessibility Guidelines (WCAG) standards, ensuring the interface is accessible to a broader range of users.
Clear Organization and Searchability
Keeper’s vault interface is organized with modern elements such as modals, popups, and dialogs, which enhance clarity and legibility. The updated UI also includes animated record and folder details, making it easier to manage and search for passwords. Advanced search filters allow users to search their Keeper vaults flexibly.
Cross-Platform Consistency
Keeper ensures a consistent experience across all devices, including desktops, laptops, smartphones, and tablets. This cross-platform compatibility allows users to access and manage their passwords seamlessly from any device, with automatic syncing of data.
User-Friendly Features
The interface includes several user-friendly features such as a guided walkthrough for beginner users, a clean dashboard with clearly labeled features, and a password generator that creates complex and unique passwords with customizable length and complexity.
Secure Sharing and Collaboration
Keeper’s secure sharing feature allows users to share passwords or folders with controlled permissions and set expiration dates, ensuring sensitive information remains protected. This feature is particularly useful for both personal and professional collaborations.
Additional Tools and Settings
The browser extension and other interfaces have consolidated tools and settings into easily accessible menus. Users can quickly access the User Guide, Web Vault, Settings, and the Keeper Password Generator from these menus.
Overall, Keeper Security’s user interface is designed to be intuitive, modern, and highly usable, making it easier for individuals and organizations to manage their passwords securely and efficiently.
Keeper - Key Features and Functionality
Keeper: A Zero-Knowledge Password Manager
Keeper, a zero-knowledge password manager, offers a comprehensive set of features that enhance security, convenience, and data protection, all of which are integrated with advanced AI technologies.Password Generation and Management
Keeper includes a powerful password generator that creates unique, strong passwords for each of your accounts. This feature helps protect against data breaches, password stuffing, and password spraying attacks. The passwords are stored in an encrypted vault, with each password protected by a separate 256-bit AES key.AI-Powered Autofill
KeeperFill, powered by KeeperAI, uses heuristics to recognize the type and structure of webpages and app screens, allowing it to automatically and securely fill in login credentials, payment information, addresses, and other personal data. This feature works across all browsers and platforms, ensuring multi-platform convenience and enhanced security by preventing the storage of plaintext data in browsers.Security Audit
Keeper provides a security audit feature that gives you an overview of your current password strength. This helps identify weak or duplicate passwords, prompting you to update them to stronger, more secure options.Multi-Factor Authentication and Encryption
Keeper supports multiple forms of multi-factor authentication, including SSO authentication, conditional access policies, FIDO2 WebAuthn hardware security keys, passkeys, biometric login (such as Face ID, Touch ID, and Windows Hello), and KeeperDNA®, which uses smartwatch devices to confirm identity. Data is encrypted using AES 256-bit encryption and Elliptic-Curve cryptography (ECC), with record-level encryption ensuring that data is encrypted and decrypted at the device level, never in the cloud or on Keeper’s servers.Emergency and Offline Access
Users can designate up to five emergency contacts who can access their vault after a specified time period. Additionally, Keeper offers offline access, allowing users to view, edit, and add new items to their vault even without an internet connection. The local copy of the vault remains encrypted and can only be accessed with the master password or biometric authentication.Secure File Storage
Keeper provides an encrypted vault for storing sensitive files, such as customer information, financial documents, tax returns, and medical photos and videos. These files are protected with 256-bit AES encryption and can be easily shared between Keeper users.Record Types and Customization
The Record Types feature allows you to digitize and store various types of documents, such as login credentials, payment cards, contact information, and addresses. You can create custom Record Types if the pre-defined templates do not fit your needs. This feature also supports autofill for desktop applications using OCR and custom keystrokes.One-Time Share and BreachWatch
Keeper offers a One-Time Share feature that allows you to share a password securely without revealing it. Additionally, BreachWatch continuously scans the dark web for your data, alerting you to potential security breaches.KeeperChat and Customer Support
KeeperChat is an encrypted messaging app with end-to-end encryption, ensuring secure communication. Keeper also provides 24/7 customer support via live chat or email, along with Keeper Concierge for one-on-one customer support.Integration and Compliance
Keeper integrates with various platforms, including Atera, an AI-driven IT management software, to provide enhanced cybersecurity measures for businesses. This integration includes tools like KeeperPAM™, Compliance Reporting, and more, facilitating secure storage and management of passwords and sensitive data for managed service providers (MSPs).Conclusion
These features, combined with AI-driven technologies like KeeperFill, make Keeper a highly secure and convenient solution for managing passwords and sensitive data. Keeper - Performance and Accuracy
When Evaluating Keeper
When evaluating the performance and accuracy of Keeper, a prominent password manager in the privacy tools category, several key aspects stand out.
Performance
Keeper’s performance is generally strong and reliable. Here are some highlights:
- The desktop application and browser extension of Keeper work seamlessly, with autofilling and the creation of new logins happening without any issues.
- The password generator is effective, producing secure, randomized passwords with up to 100 characters, including numbers, letters, and symbols.
- Importing logins from other password managers into Keeper is a straightforward process.
- Keeper uses 256-bit AES encryption, which is virtually unbreakable and the same level of encryption used by banks and governments. This ensures that all user data is encrypted and decrypted at the device level, adding an extra layer of security.
Accuracy
The accuracy of Keeper’s features is also noteworthy:
- The password generator consistently produces secure passwords as configured by the user.
- Keeper’s encrypted messaging service, KeeperChat, and secure file storage features operate accurately and securely.
- The multi-factor authentication (MFA) options, including Touch ID and Face ID, work accurately to enhance account security.
Limitations and Areas for Improvement
While Keeper is highly regarded, there are a few areas where it could improve:
- Dark Web Monitoring: Keeper’s BreachWatch scanner, which monitors the dark web for compromised credentials, is available only as a paid add-on. This is a feature that some competitors include in their premium plans.
- Mobile App: The process of importing passwords directly from mobile browsers into Keeper is not as smooth as it could be. Additionally, the password generator on the mobile app is only accessible when adding a new login, which can be limiting.
- User Experience: Some users might find the mobile app’s interface, while user-friendly, could be improved in terms of accessibility for certain features like the password generator.
Security and Compliance
Keeper’s security protocols are stringent and compliant with several standards:
- It has a zero-knowledge policy, meaning Keeper’s employees cannot access user data. The company is also independently audited to ensure compliance with various security standards.
- The use of public and private encryption keys for sharing password records and messages ensures secure communication between users.
Overall, Keeper is a highly secure and reliable password manager with a strong performance record. However, there are a few areas where minor improvements could enhance the user experience and feature set.
Keeper - Pricing and Plans
Keeper Security Pricing Plans
Keeper Security offers a diverse range of pricing plans and tiers to cater to different user needs, whether you are an individual, a family, or a business. Here’s a breakdown of the various plans and their features:
Personal and Family Plans
Keeper Unlimited
- Starts at $2.92/month (billed annually)
- Features include unlimited password storage, unlimited identity and payments, fingerprint and face ID login, unlimited devices and sync, secure record sharing, emergency access, web application, and 24/7 support.
Keeper Family
- Starts at $6.25/month (billed annually)
- Includes 5 private vaults, 10GB of secure file storage, unlimited password storage, unlimited identity and payments, web application, fingerprint and face ID, unlimited devices and sync, secure record sharing, emergency access, and 24/7 support.
Secure Add-Ons
Both the Keeper Unlimited and Keeper Family plans offer additional secure add-ons such as BreachWatch (dark web monitoring) and Secure File Storage, available at an extra cost.
Free Options
Keeper Free Version
- Limited to 1 mobile device access
- Limited to 10 records for password and passkey storage
- No unlimited sync or sharing
- Limited features compared to the Keeper Unlimited plan. This version is available after the 30-day free trial of Keeper Unlimited expires.
Business Plans
Keeper Security provides several business plans with varying features and pricing:
Business Starter
- Details on pricing are not explicitly provided, but it is part of the tiered offerings for businesses.
Business
- For organizations with around 200 employees, pricing ranges from $11,700 to $23,100 annually.
- For larger enterprises with around 1,000 employees, prices range from $20,700 to $40,600 annually. For those with just over 1,000 employees, pricing can be between $35,500 and $90,500 annually.
Enterprise
- This plan is designed for larger enterprises and includes advanced features such as privileged access management (KeeperPAM).
- Pricing varies widely based on the size of the organization.
KeeperPAM
- A specialized plan for privileged access management, which is part of the enterprise offerings.
General Pricing Structure
- Annual and multi-year subscription options are available, often providing discounted rates compared to monthly plans.
- The overall annual cost for business-level deployments can range from $7,500 to $80,000, depending on the features and the size of the organization.
If you need more detailed pricing information specific to your organization’s needs, you may want to consider signing up for a free account with a service like Vendr to access the full catalog and receive personalized assistance.
Keeper - Integration and Compatibility
Keeper Security Overview
Keeper Security integrates seamlessly with a variety of tools and is compatible across a broad range of platforms and devices, making it a versatile and reliable choice for managing passwords and sensitive information.Integrations
Keeper Security supports a wide array of integrations to enhance its functionality and security:Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Active Directory and LDAP
Other Tools
Compatibility
Keeper is highly compatible across different devices and platforms:Operating Systems
Mobile Devices
Browsers
Desktop App
Cloud and Web Access
Keeper offers a fully featured web-based application, the Keeper Web Vault, accessible through various regional data centers including the US, EU, AU, CA, and JP. This allows users to access their vaults securely from any location with an internet connection.Conclusion
In summary, Keeper Security’s extensive integration capabilities and broad compatibility make it a highly adaptable and secure solution for managing passwords and sensitive data across a wide range of devices and platforms. Keeper - Customer Support and Resources
Customer Support Options
Customer Support Channels
- Live Chat: Available through the Keeper Security website, where you can initiate a chat after verifying your email address with a sent verification code.
- Phone Support: You can contact Keeper Security via their helpline at 1-312-971-5702, or for the Americas and APAC team, at 1-312-226-4782.
- Email Support: Users can reach out to the customer support team via email for various inquiries and issues.
Additional Resources
- Documentation Portal: Keeper provides an extensive documentation portal with guides covering a wide range of topics and features to help users get the most out of the service.
- User Guides: Detailed instructions are available to help users navigate and utilize Keeper effectively.
- Keeper 101 Videos: These videos offer visual and step-by-step instructions to enhance user understanding of the service.
- System Status Check: Users can access real-time information on the operational status of Keeper’s services.
- Q&A Technical Support: Free webinars are available, offering direct interaction with experts to get questions answered.
Priority Support
- Users on Premium plans have access to priority support options, ensuring quicker resolution to their queries and issues.
Contact and Help Center
- The Keeper Security website has a dedicated Contact section where users can choose to get help for personal, business, or MSP (Managed Service Provider) purposes. This ensures that the right department addresses the user’s query.
By providing these multiple channels and resources, Keeper Security ensures that users can get the help they need promptly and efficiently.
Keeper - Pros and Cons
Advantages of Keeper as a Password Manager
Pros
- Security: Keeper is highly secure, utilizing AES-256 encryption and a zero-knowledge architecture, which means that only you have access to your data. It also supports two-factor authentication and has been audited by third-party organizations without any breaches.
- Feature-Rich: Keeper offers a wide range of features, including a password generator, AI-powered autofill, security audits, one-time password sharing, log-out timers, dark web monitoring (BreachWatch), and secure file storage. It also includes emergency access and offline access to your vault.
- User-Friendly Interface: The apps are described as plain and simple, yet easy to navigate, making it accessible for a broad range of users.
- Cost-Effective: Keeper is considered cost-effective, providing a range of features and high levels of security at an affordable price. There are plans available for individuals, families, and businesses.
- Additional Tools: Keeper includes other useful tools like KeeperChat, an end-to-end encrypted messaging app, and Keeper Concierge for one-on-one customer support.
Cons
- Configurability Issues: Some users have noted that Keeper lacks detailed and comprehensible permission settings, which can make it less user-friendly for certain needs.
- Chrome Extension Issues: There have been reports of occasional issues with the Chrome Extension, which can cause inconvenience and potential security risks.
- Incompatibility with Desktop Applications: Keeper primarily works with web applications and may not be as effective for managing passwords for desktop applications.
- Limited Autofill Capability: Some users have experienced inconsistencies with the autofill feature, which can be frustrating. Additionally, BreachWatch is sometimes an add-on rather than an included feature.
- Authentication Limitations: Keeper does not support face recognition for iPhone, which can be inconvenient for users who prefer this method of authentication.
Conclusion
Overall, Keeper is a solid choice for those seeking a secure and feature-rich password manager, but it may have some limitations in terms of configurability and compatibility with certain applications.
Keeper - Comparison with Competitors
Unique Features of Keeper
- KeeperFill: This autofill feature, integrated into the Keeper browser extension, stands out for its smooth password capture, replay, and autofill capabilities. It reliably saves new logins and autofills them when revisiting websites, making it highly convenient for users.
- One-Time Share: This feature allows users to share logins and passwords without the recipient needing a Keeper account. The shared item can only be used on one device and can be set to expire after a specified time, enhancing security and control over shared credentials.
- KeeperChat: An encrypted messaging service that offers end-to-end encrypted messaging, fingerprint-protected private messages, and protected media galleries. It also includes self-destructing messages, providing a secure way to transmit sensitive information.
- BreachWatch: Although not included in the standard subscription, BreachWatch is a dark web monitor that alerts users if their credentials are involved in data leaks or breaches.
- Extensive Authentication Options: Keeper offers a wide range of authentication methods, including 2FA via SMS, Duo Security, TOTP through Google and Microsoft Authenticator, U2F hardware-based security keys, and even smartwatch-based authentication (KeeperDNA).
Potential Alternatives and Competitors
LastPass
- LastPass is a significant competitor in the password management space. It offers a secure vault for storing passwords and identity management solutions. While it lacks some of Keeper’s unique features like One-Time Share and KeeperChat, it is known for its user-friendly interface and comprehensive password management capabilities.
BeyondTrust
- BeyondTrust focuses more on privileged access management and identity security, rather than just password management. It offers advanced features for managing and securing privileged accounts but may not be as user-friendly for personal password management as Keeper.
Data Privacy Tools
While Keeper is primarily a password manager, it can be compared to broader data privacy tools that offer additional features beyond password management.
Granica AI
- Granica AI specializes in real-time sensitive data discovery, classification, and masking, particularly for AI models and data lakes. It offers features like Granica Screen for PII detection and masking, and Granica Chronicle AI for data lake exploration and compliance. Granica AI is more focused on enterprise-level data privacy and AI security rather than personal password management.
Securiti AI
- Securiti AI provides a comprehensive platform for data privacy and governance, including automated sensitive data discovery, AI-powered risk assessment, consent management, and zero-trust access controls. This platform is geared more towards enterprise needs and compliance with regulations like GDPR, HIPAA, and CCPA, rather than individual password management.
Private AI
- Private AI focuses on data discovery, masking, anonymization, and replacement, particularly for on-premises environments. It uses proprietary de-identification technology to detect personal information in various file types. While highly accurate, it has high compute requirements and may not be suitable for personal use due to its complexity and cost.
In summary, Keeper Password Manager excels in its user-friendly interface, advanced autofill capabilities, and unique sharing features, making it a strong choice for individuals and small businesses. However, for larger enterprises or those needing more comprehensive data privacy and governance solutions, alternatives like Granica AI, Securiti AI, or Private AI might be more appropriate.
Keeper - Frequently Asked Questions
Frequently Asked Questions about Keeper
What kind of encryption does Keeper use?
Keeper uses AES-256 encryption, which is one of the most secure encryption methods available and is widely used across different industries. This encryption is combined with PBKDF2 and Elliptic-Curve cryptography (ECC) to ensure the highest levels of security.Is Keeper a zero-knowledge password manager?
Yes, Keeper is a zero-knowledge password manager. This means that Keeper does not have access to your passwords or any other data stored in your vault. Encryption and decryption of data always occur locally on the user’s device.What security features does Keeper offer?
Keeper offers a range of security features, including two-factor authentication (2FA), multi-factor authentication (MFA), conditional access policies, FIDO2 WebAuthn hardware security keys, passkeys, and biometric login options like Face ID, Touch ID, and Windows Hello. Additionally, it has a self-destruct feature that erases local data after a specified number of unsuccessful login attempts.Can I share passwords securely with Keeper?
Yes, Keeper allows you to share passwords securely. You can use the one-time share feature to share sensitive items with both Keeper users and those who don’t have a Keeper account. You can set an expiration date for the shared item, and it can be delivered via email, SMS, AirDrop, QR code, or other messaging platforms.Does Keeper offer emergency access?
Yes, Keeper provides an emergency access feature. You can designate up to five trusted contacts who will be able to access your vault in case of an emergency. You can specify the time delay before your vault becomes accessible to these contacts.Can I access my vault offline?
Yes, Keeper allows offline access to your vault. Your vault is stored locally on your device, encrypted with the same security measures as the cloud version. This means you can view, edit, and add new items to your vault even without an internet connection.How does Keeper’s security audit work?
Keeper’s security audit evaluates your passwords for strength and reuse. When you import your passwords from other sources, the audit checks the complexity of each password and identifies weak or reused passwords. This process is done offline, ensuring your password data is not collected or transmitted.Is Keeper compliant with security standards?
Yes, Keeper is compliant with several security standards. It is SOC 2 and ISO27001 certified, ensuring the security of user password vaults. Keeper also has a Vulnerability Disclosure Program (VDP) and a bug bounty program to continuously improve its security.What other features does Keeper offer besides password management?
Besides password management, Keeper offers features such as secure file storage, a messaging app with end-to-end encryption (KeeperChat), and the ability to digitize and autofill various types of personal data using Record Types. It also includes a dark web monitor (BreachWatch) to scan for your data on the dark web.Does Keeper support multi-device and multi-platform use?
Yes, Keeper works on all device types, platforms, and operating systems. This allows you to create, manage, and autofill strong passwords, as well as securely store and share files across different devices.How does Keeper’s customer support work?
Keeper offers 24/7 customer support via live chat and email. Additionally, it provides one-on-one customer support through Keeper Concierge for more personalized assistance.