Norton Secure VPN - Detailed Review
Privacy Tools
Norton Secure VPN - Product Overview
Introduction to Norton Secure VPN
Norton Secure VPN is a privacy and security tool developed by Norton, a well-known cybersecurity company. Its primary function is to protect users’ online activities and data by encrypting internet traffic and masking their IP addresses.
Target Audience
Norton Secure VPN is highly recommended for individuals who prioritize online security and data privacy. This includes a broad range of users, from casual internet surfers to more tech-savvy individuals, as well as those who are already customers of Norton’s other security products. It also caters to families and businesses looking for comprehensive security solutions.
Key Features
Encryption and Security
Norton Secure VPN uses strong encryption protocols such as AES-256 and ChaCha20, ensuring that user data remains secure and unreadable to outsiders. It also supports multiple tunneling protocols, including OpenVPN, IPSec/IKEv2, WireGuard, and a proprietary Mimic protocol.
No-Logs Policy
Although Norton Secure VPN is based in the United States, which could raise privacy concerns due to the Five Eyes alliance, it maintains a no-logs policy. This policy is audited by third parties to ensure that user activity data is not logged or stored.
Kill Switch and Split Tunneling
The VPN includes a kill switch that disconnects the internet if the VPN connection drops, protecting the user’s IP address. Split tunneling is also available, allowing users to choose which apps bypass the VPN connection. These features are available on Windows, Android, and partially on macOS and iOS.
Ad and Tracker Blocking
Norton Secure VPN comes with an ad and tracker blocker, which helps in reducing targeted ads and protecting user privacy.
Server Locations
Users can connect to servers in 28 different countries, although the exact number of servers is not publicly listed. The VPN automatically selects the best region for optimal performance.
Additional Security Tools
Depending on the plan, users can access additional features such as malware protection, dark web monitoring, a password manager, cloud backup, and parental control. These features enhance overall online security and privacy.
User-Friendly Interface
The VPN is known for its easy-to-use interface, making it accessible to both new and experienced users. It offers an auto-connect feature for public networks and compromised network detection to ensure continuous security.
Overall, Norton Secure VPN provides a solid foundation for online security and privacy, making it a reliable choice for those seeking to protect their digital activities.
Norton Secure VPN - User Interface and Experience
User Interface Overview
The user interface of Norton Secure VPN is designed to be straightforward and easy to use, making it accessible even for those new to VPNs.Ease of Use
Norton Secure VPN boasts a simple and intuitive interface. When you launch the client, you are presented with a minimalistic dashboard that is easy to understand. The main screen features a single, one-click button to activate the VPN and a country selector, allowing you to choose your virtual location with ease. To connect, you simply select a country from the drop-down menu or use the Auto-select option, which finds the best country for you automatically. This simplicity ensures that users can get started quickly without needing to configure many settings.Interface Layout
The desktop application has a basic layout with a clean, user-friendly design. The interface includes a power button to start the VPN connection and a side menu for accessing account settings and help options. The dashboard is not overly feature-rich, but it provides all the necessary functions in a clear and accessible way.Additional Features
While the interface is simple, it does include some useful features. For example, Norton Secure VPN offers split tunneling, which allows you to exclude specific apps from the VPN’s traffic. This feature is convenient for controlling which apps need more speed and which ones require VPN protection. The VPN also includes an ad tracker blocker, which prevents advertisers from tracking your online activity. This feature is particularly useful for blocking targeted ads and provides a rough estimate of the number of blocks performed.Device Compatibility
Norton Secure VPN supports multiple platforms, including Windows, Mac, iOS, and Android. However, the features available can vary slightly between these platforms. For instance, the kill switch feature, which blocks your device from connecting to an unprotected network if the VPN connection is disrupted, is only available on Windows and Android devices.Customer Support
Norton provides several support options to help users. The service includes 24/7 live chat support, which offers immediate assistance for technical issues. Additionally, there are online resources such as guides and FAQs available on the support page to help users troubleshoot issues independently.Overall User Experience
The overall user experience with Norton Secure VPN is generally positive due to its ease of use and straightforward interface. However, some users might find the lack of advanced features and the limited server network to be a drawback. Despite this, the VPN performs well in terms of speed and reliability, making it a good option for those who prioritize simplicity and ease of use. In summary, Norton Secure VPN offers a user-friendly interface that is easy to navigate, making it a good choice for those who are new to VPNs or prefer a simple, hassle-free experience. Norton Secure VPN - Key Features and Functionality
Norton Secure VPN Features
Norton Secure VPN offers a range of features that enhance user privacy, security, and online experience. Here are the main features and how they work:Encryption and Security Protocols
Norton Secure VPN uses industry-standard AES-256 and ChaCha20 encryption, which is virtually unbreakable and ensures that your internet traffic remains secure and private. The VPN supports multiple tunneling protocols, including OpenVPN, IPSec/IKEv2, WireGuard, and a proprietary protocol called Mimic. Windows and Android users have access to all these protocols, while macOS and iOS users are limited to IPSec/IKEv2.Kill Switch
The kill switch feature is crucial for protecting your IP address and online activity in case the VPN connection drops. It automatically blocks all web traffic to prevent exposure of your private details. This feature is available on Windows and Android apps, and for macOS and iOS, Norton uses the “Connect on Demand” feature to achieve similar functionality.Split Tunneling
Split tunneling allows you to choose which apps bypass the VPN connection. This is useful if you need to access local network devices or services while still protecting your browsing activity. However, this feature is only available on Windows and Android devices.Ad Tracker Blocking
Norton Secure VPN includes an ad tracker blocker that prevents advertisers from tracking your online activity and targeting you with ads. You can toggle this feature on from the VPN settings menu.Wi-Fi Security
The Wi-Fi Security feature automatically connects you to the VPN when your device joins an unsecured network, ensuring you remain protected in public places. You can customize this feature to start automatically or receive warnings and enable it manually. This is available on iOS and Android devices.Dynamic IP Addresses
Norton Secure VPN uses dynamic IP addresses, which change every time you connect to the VPN. This enhances your online anonymity by making it harder for anyone to track your activities.No-Logs Policy
Although Norton Secure VPN is based in the United States, a country part of the Five Eyes alliance, it follows a strict no-logs policy. The VPN collects some data, such as device name and type, IP address (though not stored), and usage data, but this is encrypted and stored for a maximum of 36 months to prevent service abuse.Integration with Norton 360
If you opt for the full Norton 360 security suite, you get additional features like a top-rated antivirus, private browser, privacy monitor, cloud backup, and a password manager. This makes Norton Secure VPN part of a comprehensive digital security package.AI and Scam Detection
While not directly integrated into the VPN itself, Norton’s broader security offerings include AI-powered scam detection. In partnership with Qualcomm, Norton uses Neural Processing Units (NPUs) to detect scams, including deepfakes, by analyzing audio streams and website features. This technology helps protect users from sophisticated cyber threats without transmitting data off the device.Conclusion
In summary, Norton Secure VPN provides a solid foundation for online security with its encryption protocols, kill switch, split tunneling, ad tracker blocking, and Wi-Fi security features. While it lacks some advanced features like dedicated torrenting servers and is limited by its U.S. base, its no-logs policy and dynamic IP addresses help maintain user privacy. Norton Secure VPN - Performance and Accuracy
Performance and Accuracy Evaluation of Norton Secure VPN
Speed and Performance
Norton Secure VPN demonstrates varying performance in terms of speed, depending on the server location. Here are some key findings:- In speed tests conducted across different countries, Norton VPN showed an average download speed retention rate of around 80% and an upload speed retention rate of 78%.
- When connecting to servers in the US, UK, Germany, and Australia, the speeds were generally good, with download speeds ranging from 378 Mbps to 467 Mbps. However, speeds significantly dropped when connecting to servers in Japan, with download speeds as low as 262 Mbps and upload speeds as low as 37 Mbps.
- The performance is better when connecting to servers that are physically closer. For example, in the US, the speed decrease was around 40%, which is comparable to some of the best VPNs.
Server Network and Location Control
One of the significant limitations of Norton Secure VPN is its limited server network and lack of control over server locations:- The VPN has servers in only 31 countries, which is relatively low compared to other major VPN providers that offer servers in over 50 countries.
- Users can only select the country for their VPN server and not a specific city within that country. This lack of control can lead to issues, such as problems with bank security systems that flag different IP addresses.
Features and Compatibility
Norton Secure VPN has a limited feature set, which can be both a benefit and a drawback:- The VPN is very easy to use due to its simplicity, but it lacks advanced features available in other VPNs. For instance, the kill switch and split tunneling are only available on Windows and Android apps, and not on macOS or iOS.
- It does offer some useful features like ad tracker blocking, Wi-Fi security tools, and obfuscation, but these are not as extensive as those found in competitors like NordVPN or Surfshark.
Security and Privacy
Despite some limitations, Norton Secure VPN does well in terms of security and privacy:- It follows a strict no-logs policy, ensuring that no user activity is tracked or recorded.
- It uses industry-standard security features such as 256-bit AES encryption and secure protocols.
Limitations and Areas for Improvement
Several areas need improvement:- Streaming and P2P: Norton Secure VPN is not reliable for streaming services like Netflix, and P2P torrenting is not allowed.
- Subscription and Refund Policies: The subscription prices increase significantly after the initial phase, and the refund policy is convoluted and difficult to navigate.
- Data Collection: Unlike zero-logs VPNs, Norton Secure VPN collects a significant amount of data, which may be a concern for some users.
Norton Secure VPN - Pricing and Plans
Pricing Structure of Norton Secure VPN
Pricing Tiers
Norton Secure VPN offers several pricing tiers, each with varying features and device coverage.
Norton VPN Standard
- Price: $3.33/month (billed annually) or $39.99/year.
- Devices: Covers up to 5 devices.
- Features: Includes bank-grade encryption, a kill switch, split tunneling, P2P support, and an ad tracker blocking feature.
Norton VPN Plus
- Price: $4.17/month (billed annually) or $49.99/year.
- Devices: Covers up to 5 devices.
- Features: In addition to the Standard plan features, it includes real-time protection against malware, a password manager, dark web monitoring, and 10 GB of cloud backup.
Norton VPN Ultimate
- Price: $5.00/month (billed annually) or $59.99/year.
- Devices: Covers up to 10 devices.
- Features: Includes all the features of the Plus plan, plus Privacy Monitor (US only), Parental Controls, and 50 GB of cloud backup.
Bundles with Antivirus
Norton also offers bundles that include the VPN along with its antivirus software:
Norton 360 Standard
- Price: $39.99/year for the first year.
- Devices: Covers up to 3 devices.
- Features: Includes Norton Secure VPN, antivirus protection, password manager, dark web monitoring, and 2 GB of cloud backup.
Norton 360 Deluxe
- Price: $49.99/year for the first year.
- Devices: Covers up to 5 devices.
- Features: Includes Norton Secure VPN, antivirus protection, password manager, dark web monitoring, 50 GB of cloud backup, and parental controls.
Norton 360 with LifeLock Select
- Price: $99.99/year for the first year.
- Devices: Covers up to 10 devices.
- Features: Includes Norton Secure VPN, antivirus protection, password manager, dark web monitoring, 250 GB of cloud backup, parental controls, and identity theft protection.
Free Options
There is no free version of Norton Secure VPN. However, you can get a free 7-day trial when you sign up for any of the Norton 360 plans that include the VPN. This trial allows you to test the VPN on up to 5 devices (or more with the LifeLock Ultimate Plus plan) before committing to a purchase.
Payment Options
Norton accepts various payment methods, including credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay), PayPal, Google Pay, and Apple Pay. However, it does not accept cryptocurrencies.
Money-Back Guarantee
All Norton VPN plans come with a 60-day money-back guarantee, allowing you to cancel and receive a refund if you are not satisfied with the service.
Norton Secure VPN - Integration and Compatibility
Norton Secure VPN Overview
Norton Secure VPN integrates seamlessly with various devices and operating systems, ensuring broad compatibility and ease of use.Device Compatibility
Norton Secure VPN is compatible with a wide range of devices, including:Windows PC
It supports Microsoft Windows 7 (with Service Pack 1 or later), Windows 8/8.1, Windows 10 (except in S mode), and Windows 11 (except in S mode).Mac
It is compatible with the current and previous two versions of Mac OS.Android
It works on Android devices running 8.0 or later.iOS
It supports iPhones and iPads running the current and previous two versions of Apple iOS.Multi-Device Support
Norton Secure VPN allows you to protect multiple devices with a single subscription. Depending on the plan, you can cover up to ten devices, making it a convenient option for families or individuals with multiple devices.Integration with Other Norton Tools
Norton Secure VPN can be part of the broader Norton 360 suite, which includes antivirus protection, malware and ransomware protection, cloud backup, and a password manager. However, it’s important to note that the Norton 360 app and the Norton Secure VPN app can sometimes show conflicting VPN status, but both apps are part of the Norton ecosystem and can be managed separately.Features Across Platforms
While Norton Secure VPN offers a consistent interface across different platforms, some features are not available on all devices:Kill Switch
Available on Windows and Android, but on macOS and iOS, it is achieved through the “Connect on Demand” feature.Split Tunneling
Currently available only on Windows and Android devices.Wi-Fi Security
Available on iOS and Android devices, automatically connecting to the VPN when an unsecured network is detected.Ease of Installation and Setup
Installing and setting up Norton Secure VPN is straightforward. You can download the app from the official website, Google Play Store, or Apple’s App Store, and follow the simple installation wizard.Conclusion
In summary, Norton Secure VPN offers comprehensive compatibility across various operating systems and devices, making it a versatile and user-friendly option for enhancing online security and privacy. Norton Secure VPN - Customer Support and Resources
Contact Methods
Phone Support
You can reach Norton support via phone 24 hours a day, seven days a week. For customers in the United States, you can call 1-866-425-0365. International customers can use 1-480-457-4500.
Chat Support
Norton offers live online chat support, which is available 24/7. You can initiate a chat from the Norton support website by clicking on the “Chat Now” option.
Online Support
The official Norton support website (support.norton.com) provides a wealth of resources, including FAQs, troubleshooting guides, and community forums where you can get help from other users and Norton representatives.
Additional Resources
Community Support
Norton has a community forum where users can ask questions, share experiences, and get help from other users and Norton staff. This can be a valuable resource for finding solutions to common issues.
Email for Spam Reporting
While Norton does not offer general email support, you can forward suspicious emails that appear to be from Norton to spam@norton.com to report them.
Corporate Office Contact
For more formal inquiries or issues that require a physical contact, you can reach Norton’s corporate office via phone, fax, or mail. The contact details are:
- Phone: 1-800-543-3562
- Fax: 1-888-244-9823
- Mail: 60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281.
Product-Specific Resources
Norton VPN App Support
For users of the Norton VPN app, additional resources include in-app support options and the App Store or Google Play Store pages where you can find user reviews and FAQs specific to the app.
By utilizing these support options and resources, you can effectively address any issues or questions you have regarding Norton Secure VPN and other related privacy tools.
Norton Secure VPN - Pros and Cons
Pros of Norton Secure VPN
User-Friendly Interface
Norton Secure VPN is very easy to use, making it ideal for those new to VPNs. The process involves simple steps like launching the client, selecting a country, and connecting.
Basic Privacy and Security
The VPN uses industry-standard security features, including AES-256 data encryption and protocols like OpenVPN and L2TP/IPSec. It also passed leak tests without any issues.
Ad and Tracker Blocker
Norton Secure VPN includes a built-in ad and tracker blocker, which helps in protecting your online activity from being tracked by advertisers.
Split Tunneling
This feature allows you to choose which apps can bypass the VPN connection, useful for accessing local network devices or services while protecting your browsing activity. This is available on Windows and Android apps.
Multi-Device Support
The VPN supports up to 10 simultaneous connections and is compatible with Windows, Mac, iOS, and Android devices.
Dynamic IP Addresses
Norton Secure VPN uses dynamic IP addresses, which change every time you log on, making it harder for anyone to track your online behavior.
Cons of Norton Secure VPN
Data Logging
Despite claiming to be a no-logs VPN, Norton Secure VPN collects a significant amount of user data, including device name, device type, operating system version, and URLs of visited websites. This data can be shared with law enforcement or other entities upon request.
Limited Server Network
The VPN has servers in only 30 countries with no option to select specific cities, which can lead to congested servers and slower speeds.
Performance Issues
Norton Secure VPN is known for inconsistent and sometimes slow speeds, even on fast internet connections. This can cause issues with streaming and other online activities.
No Kill Switch for All Devices
The kill switch, which disconnects your internet if the VPN connection drops, is only available for Windows and Android, and not for macOS and iOS devices.
No Support for Linux or Routers
The VPN does not offer support for Linux operating systems or router installations, limiting its versatility.
No P2P/Torrenting Support
Norton Secure VPN explicitly prohibits the use of its service for P2P file sharing or torrenting.
Subscription Price Increases
The subscription price for Norton Secure VPN increases after the initial period, which can be a financial burden for long-term users.
Mixed Results for Streaming
The VPN has mixed results when it comes to streaming services like Netflix, with performance that can be hit or miss.
By considering these points, you can make a more informed decision about whether Norton Secure VPN meets your needs and expectations.
Norton Secure VPN - Comparison with Competitors
When Comparing Norton Secure VPN to Other VPNs
When comparing Norton Secure VPN to other VPNs in the privacy and security category, particularly those favored by users involved in AI-driven projects, several key differences and similarities emerge.Server Count and Locations
Norton Secure VPN has a relatively limited server network, with approximately 1,500 servers in 29 countries. In contrast, competitors like NordVPN and ExpressVPN offer significantly larger server networks. NordVPN has servers in numerous countries, providing better coverage and fewer chances of server congestion. ExpressVPN also boasts a vast server network globally, which is beneficial for accessing geo-restricted data essential for AI projects.Privacy Policies
Norton Secure VPN claims to have a no-logs policy, but it does collect some user data, including device information, IP addresses, and usage data to prevent service abuse. This data is encrypted and stored for up to 36 months. This partial logging policy may raise concerns for privacy-conscious users. On the other hand, NordVPN has a strict no-logs policy that has been verified by multiple independent audits, ensuring higher privacy standards.Security Features
Norton Secure VPN uses bank-grade AES-256 encryption, which is the industry standard. It also offers features like a kill switch, but only on Windows, macOS, and Android apps. The VPN lacks a kill switch on iOS and Mac devices, which could expose user data if the VPN connection drops. In contrast, NordVPN and other competitors like Surfshark and ExpressVPN offer kill switches across all supported platforms.Additional Features
Norton Secure VPN includes features like split tunneling (available on Windows and Android) and an ad tracker blocker. However, it lacks advanced features such as dedicated torrenting servers and multi-hop connections, which are available with NordVPN and Surfshark. NordVPN’s Double VPN feature routes traffic through two servers, adding an extra layer of security and anonymity.User-Friendly Interface and Device Support
Norton Secure VPN has user-friendly apps for Windows, Mac, Android, and iOS, but not all features are available on all platforms. NordVPN, however, supports a wide range of devices, including gaming systems, media streaming sticks, and more, with all features available across all versions of the app.Alternatives
NordVPN
NordVPN stands out as a strong alternative due to its strict no-logs policy, larger server network, and advanced security features like Double VPN and CyberSec. It supports a wide range of devices and offers features like multi-hop connections and a kill switch across all platforms.ExpressVPN
ExpressVPN is another viable option with its extensive server network, user-friendly apps, and strong security features like Trusted Server technology and AES-256 encryption. It is particularly useful for accessing geo-restricted data, which is crucial for AI projects.Surfshark
Surfshark offers unlimited device support, a Clean Web feature that blocks ads and malware, and a MultiHop feature for added anonymity. These features make it a strong contender for users needing secure and private connections for AI-related tasks.Conclusion
While Norton Secure VPN offers solid security and a user-friendly interface, it falls short in terms of server count, logging policies, and advanced features compared to its competitors. For users who prioritize strong privacy and advanced security features, especially those involved in AI-driven projects, NordVPN, ExpressVPN, and Surfshark are more comprehensive alternatives. Norton Secure VPN - Frequently Asked Questions
Frequently Asked Questions about Norton Secure VPN
Is the Norton Secure VPN any good?
The Norton Secure VPN is a good set-and-forget VPN service, especially for those who don’t need a lot of customizations or advanced features. It offers bank-grade AES-256 encryption and dynamic IP addresses, which help in maintaining your online privacy. However, it lacks some crucial features like a kill switch on all platforms, which could expose your data if the VPN connection drops.Does the Norton Secure VPN hide your IP address?
Yes, the Norton Secure VPN hides your IP address. When you connect to the VPN, all your internet traffic passes through a tunnel with AES-256 encryption, and your traffic is routed through Norton’s VPN server. This means that the websites you visit will see the VPN server’s IP address instead of yours.Does Norton Secure VPN have a kill switch?
Norton Secure VPN does offer a kill switch, but it is only available on Android and Windows apps. This feature is crucial because it pauses your device’s internet connection if the VPN connection drops, preventing your data from being exposed. Unfortunately, this feature is not available on Macs or iPhones.What encryption does Norton Secure VPN use?
Norton Secure VPN uses AES-256 encryption, which is the industry standard for secure data transmission. This “bank-grade” encryption ensures that your online activities are protected from unauthorized access.Are there any DNS or WebRTC leaks with Norton Secure VPN?
No, Norton Secure VPN does not have DNS or WebRTC leaks. Tests have shown that your IP address and location are successfully shielded, and your information is not exposed through these potential vulnerabilities.How many devices can Norton Secure VPN protect?
The number of devices Norton Secure VPN can protect varies depending on the plan you choose. The basic plan covers up to 5 devices, while the Ultimate plan covers up to 10 devices.What additional features does Norton Secure VPN offer?
Norton Secure VPN offers several additional features, including multi-hop technology, dynamic IP addresses, ad tracker blocking, and compromised network detection. For the Plus and Ultimate plans, you also get real-time malware protection, a password manager, dark web monitoring, and cloud backup.Can I turn off the Norton Secure VPN?
Yes, you can turn off the Norton Secure VPN whenever you want. On mobile devices, you can tap the “Connected” button to disconnect. On Mac or Windows computers, you can start the Norton Secure VPN program and click “Turn off” to disconnect.Does Norton Secure VPN keep logs of my browsing activities?
Norton Secure VPN has a no-log policy, which means they do not track, log, or save your browsing activities. This policy is supported by third-party audits.How much does Norton Secure VPN cost?
The cost of Norton Secure VPN varies depending on the plan. The Standard plan starts at $3.33/month (billed annually) and covers up to 5 devices. The Plus and Ultimate plans offer additional features and cost $4.17/month and $5.00/month, respectively. All plans come with a 60-day money-back guarantee.What operating systems does Norton Secure VPN support?
Norton Secure VPN supports both Windows and macOS for computers, and Android and iOS for mobile devices.