Surfshark - Detailed Review
Privacy Tools
Surfshark - Product Overview
Surfshark Overview
Surfshark is a cybersecurity company that specializes in providing a range of online privacy and security solutions, particularly within the VPN and privacy tools category.Primary Function
Surfshark’s primary function is to protect users’ online data and activities through its VPN service. It achieves this by masking users’ IP addresses, making it difficult for sites and providers to track their activity. By default, Surfshark assigns shared IP addresses that are used by multiple users, and it also offers an IP rotator feature that periodically changes the shared IP address for enhanced privacy.Target Audience
The target audience for Surfshark includes tech-savvy users, frequent travelers, and individuals interested in maintaining online privacy. The demographic breakdown shows that the largest age group of visitors is 25-34 years old, with a gender distribution of 64.31% male and 35.69% female. The audience is also interested in categories such as computers, electronics, technology, and streaming services.Key Features
Surfshark offers several key features that enhance user privacy and security:Shared and Dedicated IP Addresses
Users can choose between shared IP addresses, which are more anonymous, and dedicated IP addresses, which are useful for tasks like online banking and accessing secure work systems.IP Rotator
Periodically changes the shared IP address to add an extra layer of privacy.No-logs Policy
Surfshark collects minimal information, such as user ID, IP address (deleted within 15 minutes), and account details, but does not log browsing history, session information, or network traffic.Advanced Security Tools
- Kill Switch: Disconnects the internet if the VPN connection drops.
- DNS Leak Protection: Ensures DNS queries are routed securely.
- MultiHop (Double VPN): Routes traffic through two servers for extra encryption.
- CleanWeb: Blocks ads, trackers, and malicious sites.
- NoBorders Mode: Enables secure VPN usage in restrictive regions.
- Camouflage Mode: Masks VPN activity to look like regular traffic.
- Bypasser (Split Tunneling): Allows specific apps or websites to bypass the VPN.
- WireGuard Protocol: Ensures a fast, secure, and reliable connection.
- Private DNS: Protects online activity by routing DNS queries through Surfshark’s private servers.
- Unlimited Connections: Allows connecting an unlimited number of devices under one subscription.
Additional Products
Apart from the VPN, Surfshark offers other privacy and security solutions, including Antivirus, Alert (a data leak detection system), Search (a private search tool), and Incogni (an automated personal data removal system). Surfshark - User Interface and Experience
User Interface Overview
The user interface of Surfshark VPN is notable for its simplicity and ease of use, making it accessible to a wide range of users.Ease of Use
Surfshark’s interface is laid out in a user-friendly manner, ensuring that users can quickly establish a VPN connection. The quick connect feature is easily accessible, allowing users to connect to a VPN server with just a click. This simplicity enhances the overall user experience by making it easy for anyone to get started, regardless of their technical background.Server Selection
The process of selecting a server is straightforward. Surfshark provides a list of server locations, including virtual servers, which users can connect to with a simple click. This design makes server selection a breeze, eliminating any confusion or frustration that might arise from a more complex system.Settings and Customization
For advanced users, Surfshark offers a range of settings that can be easily accessed and modified within the app. Features such as protocol adjustments, auto-connect options, and advanced privacy features like IP Rotator and Dynamic MultiHop are all readily available. Each setting comes with a small description to help beginners understand what each option does.Cross-Platform Consistency
Surfshark’s apps and browser extensions maintain a consistent design and layout across different platforms, including Windows, iOS, Android, and browsers like Firefox and Chrome. This consistency ensures that users can seamlessly switch between different devices without needing to relearn the interface.Advanced Features
Surfshark also includes several advanced features that enhance privacy and security. These include CleanWeb for blocking ads and malware, NoBorders mode for bypassing censorship, and Dynamic MultiHop for routing traffic through two VPN servers. These features are integrated into the interface in a way that is easy to find and use.Support
In case users encounter any issues, Surfshark’s support portal is equipped with helpful articles and troubleshooting guides to assist with any problems that may arise.Conclusion
Overall, the user interface of Surfshark VPN is designed to be simple, intuitive, and easy to use, making it an excellent choice for both beginners and advanced users. The interface ensures a smooth and hassle-free experience, allowing users to focus on their online activities without worrying about the technical aspects of the VPN. Surfshark - Key Features and Functionality
Surfshark VPN offers a range of features that enhance privacy, security, and online freedom, although the integration of AI is not extensively detailed in the available sources. Here are the main features and how they work:
Encryption and VPN Protocols
Surfshark uses strong encryption protocols such as 256-bit AES and ChaCha20 to ensure your traffic is secure and unreadable. It supports multiple VPN protocols including WireGuard, OpenVPN, and IKEv2, each providing a balance between security and speed.No-Logs Policy
Surfshark adheres to a strict no-logs policy, meaning it does not store your IP address or any logs about your internet activities. This policy has been verified through an independent security audit.Kill Switch
The kill switch feature automatically disconnects your internet if the VPN connection drops, preventing any accidental data exposure. This feature is available on multiple platforms including iOS, Android, Windows, macOS, and Linux.DNS Leak Protection
Surfshark ensures DNS queries are routed securely through the VPN, preventing your ISP or third-party entities from accessing your DNS information.MultiHop (Double VPN)
This feature routes your traffic through two VPN servers, adding an extra layer of encryption and privacy. This enhances security, especially in regions with strict internet censorship.CleanWeb
CleanWeb blocks ads, trackers, and malicious sites, creating a safer and smoother browsing experience. It helps protect against phishing attempts and malware.NoBorders Mode
This mode enables secure VPN usage in restrictive regions by bypassing censorship and firewalls. It is particularly useful in countries with strict internet regulations.Camouflage Mode
Camouflage Mode masks VPN activity to look like regular internet traffic, hiding it from ISPs or network administrators. However, it can slow down your VPN speeds due to the additional layer of encryption.Bypasser (Split Tunneling)
The Bypasser feature allows specific apps or websites to bypass the VPN while others remain encrypted. This is useful for managing different types of internet traffic based on your needs.Private DNS
Surfshark’s private DNS protects your online activity by routing DNS queries through Surfshark’s private servers, ensuring your data remains secure.Unlimited Connections
Surfshark allows unlimited device connections under a single subscription, making it a good option for large families or individuals with multiple devices.Support for Tor Traffic
Surfshark supports Tor traffic on all its servers, allowing you to securely surf .onion sites and the dark web using the Tor browser. This adds an extra layer of anonymity.Antivirus and Additional Security Features
Surfshark offers an antivirus that works in the background, scanning files before you download or open them to prevent malware. It also includes webcam protection, blocking unauthorized access to your camera and alerting you to any attempts.Alternative ID and Data Protection
Surfshark provides features like Alternative ID, which creates alternative information you can use instead of your actual personal details. The Incogni service helps remove your data from data brokers, and the Alert feature notifies you if your personal data is leaked online.AI Integration
While the sources do not provide detailed information on the integration of AI into Surfshark’s products, there is a mention of future plans for AI integration. In a discussion with Cloudflare, Surfshark’s Technical Product Manager mentions plans for machine learning models at the edge, which could potentially enhance security and user experience in the future. In summary, Surfshark VPN is equipped with a wide range of security and privacy features that make it a versatile and reliable choice for protecting your online activities. However, specific details on current AI integration are limited. Surfshark - Performance and Accuracy
Performance and Accuracy of Surfshark VPN
When evaluating the performance and accuracy of Surfshark VPN in the privacy tools category, several key aspects stand out:Speed Performance
Surfshark is renowned for its high-speed connections, making it suitable for various demanding activities. Tests have shown that Surfshark retains a significant portion of the original internet speed, especially when using the WireGuard protocol. On Windows devices connected via Ethernet, Surfshark achieved an average download speed retention of 83%, while on Mac devices connected wirelessly, it was around 66%. For example, Surfshark’s speeds were measured at over 950Mbps using the WireGuard protocol, which is more than sufficient for HD and 4K streaming, gaming, and video calls.Latency and Ping
The latency, or ping, is another crucial metric for performance. Surfshark’s ping times were impressive, with averages of 133ms on Mac and 125ms on Windows devices. When connecting to local servers, the ping times were as low as 1-5ms, which is excellent for online gaming and other latency-sensitive activities.Security and Privacy
Surfshark’s security features are a strong point. It has a strict no-logs policy, which means it does not collect or store user activity data, including browsing history, connection times, and IP addresses. This policy is validated through independent audits, and the Netherlands jurisdiction where Surfshark is based does not require mandatory data retention. The MultiHop feature is another standout, routing traffic through two VPN servers to enhance privacy and protect against sophisticated correlation attacks. This feature maintains good speeds while offering additional security layers.Server Network and Connectivity
Surfshark operates a network of 3200 servers across 100 countries, which is relatively smaller compared to some other VPN providers but still adequate for most users. The service supports unlimited device connections under one subscription, making it a good value for money.Limitations and Areas for Improvement
Despite its strong performance, there are a few areas where Surfshark could improve:- Server Network Size: While Surfshark’s server network is extensive, it is smaller than some of its competitors. This might affect performance in highly congested areas or during peak usage times.
- User Interface: Some users have reported that the UI can be aggravating, which might affect the overall user experience.
- Automatic Server Selection: The automatic server selection feature does not always make the best choices, which can impact performance. Users may need to manually select servers for optimal results.
- Installation on Routers: Surfshark can be difficult to install on most ISP-provided routers, which might be a challenge for users who prefer to set up their VPN at the router level.
Troubleshooting and Access Issues
If users encounter issues accessing certain websites, Surfshark provides several troubleshooting steps, such as changing the VPN server, connection protocol, checking for connection leaks, and setting custom DNS. These steps can often resolve common issues and ensure smooth access to desired websites.Conclusion
In summary, Surfshark VPN offers excellent performance, strong security features, and good value for money. However, it has some limitations, particularly in its server network size and user interface, which could be areas for future improvement. Surfshark - Pricing and Plans
Surfshark Plans and Pricing
Surfshark offers three main plans: Surfshark Starter, Surfshark One, and Surfshark One .Surfshark Starter
- Monthly Cost: $15.45/month
- Annual Cost: $3.19/month
- Two-year 3 months Cost: $2.19/month
- Features:
- Unlimited VPN access
- 3200 servers in 100 countries
- Cookie pop-up blocker
- Strict no-logs policy
- DNS leak prevention
- Kill switch/always-on VPN
- Unlimited simultaneous connections
- CleanWeb (ad and malware blocker)
- Alternative ID
Surfshark One
- Monthly Cost: $17.95/month
- Annual Cost: $3.39/month
- Two-year 3 months Cost: $2.69/month
- Features:
- All features from the Starter plan
- Antivirus protection
- Identity monitoring (credit card and ID breach alerts)
- Webcam protection
- Surfshark Search
- Real-time email breach alerts
- Personal data security reports
Surfshark One
- Monthly Cost: $20.65/month
- Annual Cost: $6.09/month
- Two-year 3 months Cost: $4.29/month
- Features:
- All features from the One plan
- Incogni data removal service (to erase personal data from third-party databases)
Free Options
Surfshark provides a couple of free options for users to test their services:- 7-day Free Trial: Available through the Google Play Store and Apple App Store for Android, macOS, and iOS devices. This trial allows full access to Surfshark’s features for seven days without any charge.
- 30-day Money-Back Guarantee: If you decide to subscribe and then change your mind, Surfshark offers a 30-day money-back guarantee, allowing you to get a full refund within this period.
Payment Options
Surfshark supports various payment methods, including credit and debit cards, cryptocurrency, and gift cards. This flexibility makes it easier for users to choose a payment option that suits them best. In summary, Surfshark’s pricing plans are structured to offer increasing levels of security and privacy features, with the option to test their services through a free trial or take advantage of a money-back guarantee. Surfshark - Integration and Compatibility
Integration with Marketing and Analytics Tools
Surfshark’s affiliate program can be integrated with several marketing and analytics tools to enhance campaign performance. For instance, you can connect your Surfshark affiliate accounts to tools like Google Analytics, Google Ads, Microsoft Ads, and Facebook Ads Manager. This integration, facilitated by services like WeCanTrack, allows you to attribute sales data to traffic data, enabling better campaign optimization. This is achieved by automatically placing SubIDs in affiliate links and matching traffic and conversion data.
Cross-Platform Compatibility
Surfshark VPN and its associated tools are compatible with a wide range of devices and operating systems. You can use Surfshark on Windows (including Windows 11, 10, 8, and 7), macOS, Linux, Android, and iOS devices. Additionally, Surfshark has apps for Chrome, Firefox, and Fire TV, ensuring broad coverage across different platforms.
Device-Specific Support
Surfshark stands out for its support on ARM-based devices, such as the Microsoft Surface Pro, Samsung Galaxy Book, and HP Elite Folio. This makes it a good choice for users with these specific hardware configurations.
Router Compatibility
While Surfshark recommends using its apps for the best performance, it can also be set up on routers. However, it is not compatible with all routers by default, particularly those from manufacturers like Arris, Belkin, Cisco, and most ISP-provided routers. For compatible routers, you can set up Surfshark using OpenVPN or WireGuard protocols, especially if you have custom firmware like DD-WRT installed.
Smart DNS and Gaming Consoles
For devices that cannot run the Surfshark app, such as Apple TV, Xbox, and PlayStation, you can use the Surfshark Smart DNS feature. This allows you to bypass geo-restrictions and enjoy secure browsing on these devices.
Additional Security Tools Integration
Surfshark One, an all-in-one digital security subscription, integrates various security features including VPN, antivirus software, a secure search engine, and identity monitoring. This comprehensive package enhances online privacy and identity protection, making it a holistic solution for users.
Conclusion
In summary, Surfshark offers broad compatibility and integration capabilities, making it a flexible and user-friendly option for those seeking to secure their online activities across multiple devices and platforms.
Surfshark - Customer Support and Resources
Contact Methods
You can reach Surfshark’s customer support team through two primary methods:
24/7 Live Chat
This is a quick and direct way to get assistance. You can initiate a live chat on Surfshark’s website, and you will typically be connected to an agent within a minute.
You can send an email to support@surfshark.com for any questions or concerns. This is a good option if you prefer to communicate in writing or need to attach files or detailed information.
Additional Resources
Surfshark also provides a wealth of resources to help you resolve issues on your own:
Help Center
The Help Center is filled with articles and guides that cover a wide range of topics, including setup instructions for various devices, troubleshooting tips, and general information about the service. This is a great place to start if you encounter any problems.
Guides and Articles
Both the Help Center and the customer support web pages offer extensive guides for various tasks, ensuring you have comprehensive information at your fingertips.
Specialized Contacts
For specific inquiries, Surfshark has designated email addresses:
DSA Inquiries
For questions related to the Digital Services Act, you can email dsa@surfshark.com.
Online Dispute Resolution
If you are an EU resident and have a dispute, you can use the European Commission’s online dispute resolution platform and contact Surfshark at support@surfshark.com.
These resources and support options are designed to ensure you get the help you need quickly and efficiently.
Surfshark - Pros and Cons
Pros of Surfshark VPN
Security and Encryption
Surfshark uses military-grade AES-256-GCM and ChaCha20 encryption, which are highly secure and widely recognized as industry standards. This ensures that your online activities are protected with near-impenetrable encryption.
No-Logs Policy
While Surfshark does store some minimal information like user ID, IP address, and connection time stamps, this data is automatically deleted within 15 minutes after the session ends. They do not log browsing history, session information, bandwidth usage, or network traffic, maintaining a strong commitment to user privacy.
Advanced Features
Surfshark offers several advanced features, including:
- Camouflage Mode: This feature hides the fact that you are using a VPN, making it useful in countries with VPN restrictions.
- CleanWeb: An integrated ad-blocking and malware protection system that enhances both your browsing experience and online security.
- Kill Switch: Automatically disconnects your internet if the VPN connection drops, preventing accidental data exposure.
- MultiHop (Double VPN): Routes your traffic through two servers for an extra layer of security.
Versatility
Surfshark supports multiple VPN protocols, including OpenVPN, IKEv2, and Shadowsocks, which is particularly useful in regions like China. It also allows unlimited simultaneous connections, making it convenient for users with multiple devices.
Streaming and Torrenting
Surfshark is effective for streaming and torrenting. It can bypass Netflix’s VPN detection tools and supports other streaming platforms like Hulu, Prime Video, and Disney . It also allows safe torrenting of non-copyrighted materials.
Additional Tools
Surfshark offers optional antivirus, identity monitoring, and a secure browser, providing a comprehensive digital security package.
Cons of Surfshark VPN
IP Address Logging
Although Surfshark deletes IP addresses shortly after a session ends, the fact that they are logged at all could be a concern for some users. This temporary logging might not align with the strictest “no-logs” policies.
Location
Surfshark is based in the Netherlands, which is part of the Nine Eyes alliance. This could potentially compel Surfshark to share customer information with government agencies if necessary.
Monthly Pricing
While Surfshark is affordable with long-term subscriptions, its monthly plan is relatively expensive at $15.45 per month.
Customer Service
There have been some reports of weak customer service, which could be a drawback for users who need prompt support.
Overall, Surfshark offers a strong balance of security, privacy, and functionality, making it a good choice for many users, despite some minor drawbacks.
Surfshark - Comparison with Competitors
When Comparing Surfshark to Its Competitors
When comparing Surfshark to its competitors in the privacy tools and VPN category, several unique features and differences stand out.
Unique Features of Surfshark
1. Surfshark Alert and Search
- Surfshark Alert: Surfshark offers an ID protection tool called Alert, which notifies users in real time if their email addresses, passwords, or other sensitive information have been leaked. The advanced version of Alert will also track leaks of credit cards and social security numbers.
- Surfshark Search: Additionally, Surfshark provides a private search tool called Surfshark Search, which delivers organic search results without tracking user activity or displaying ads.
2. Ad Blocker and Cookie Pop-up Blocker
- Surfshark’s CleanWeb feature blocks malicious ads, pop-ups, and trackers. It also includes a Cookie pop-up Blocker to remove annoying banners and consent requests.
3. GPS Override
- Surfshark’s GPS Override feature, available on the Android app, allows users to spoof their GPS location, enhancing their online privacy.
4. Dynamic MultiHop and Dedicated IP
- Surfshark offers a Dynamic MultiHop feature, which allows users to connect through multiple VPN servers for added security. It also provides dedicated IP addresses, useful for tasks like online banking or accessing secure work systems.
5. Software-Defined Network and High-Speed Servers
- Surfshark boasts a software-defined network and over 3,200 servers in 100 countries, ensuring lower server congestion and faster speeds. All servers have at least a 1Gbps port, with many upgraded to 10Gbps.
Alternatives and Their Features
1. Private Internet Access (PIA)
- PIA offers a similar ad-blocking feature called MACE, but it lacks a private search tool and GPS spoofing. PIA’s Identity Guard tool checks for email address breaches but does not provide real-time alerts like Surfshark Alert.
2. NordVPN
- Known for its speed, NordVPN has specialty servers and a strong focus on security. However, it does not offer a built-in private search tool or GPS spoofing features.
3. ExpressVPN
- ExpressVPN is user-friendly and offers strong security features, but it does not have a private search tool or GPS spoofing. It is generally more expensive than Surfshark.
4. CyberGhost VPN
- CyberGhost is beginner-friendly and offers a range of features, but it lacks the specific privacy tools like Surfshark Alert and Surfshark Search. It also does not have GPS spoofing.
5. Mullvad
- Mullvad is highly privacy-focused, using account numbers instead of email addresses and passwords, and it accepts cash payments. However, it does not offer the same range of additional privacy tools as Surfshark.
6. Hide.me VPN
- Hide.me offers a permissive free option and is based in Malaysia, which it claims has no laws requiring log retention. However, it lacks the advanced privacy tools and features that Surfshark provides.
Conclusion
Surfshark stands out with its comprehensive suite of privacy tools, including real-time breach alerts, private search capabilities, and GPS spoofing. While competitors like PIA, NordVPN, and ExpressVPN offer strong VPN services, they lack some of the unique features that make Surfshark a compelling choice for those seeking enhanced online privacy and security. If you prioritize a wide range of additional privacy features beyond basic VPN functionality, Surfshark is a strong option to consider.
Surfshark - Frequently Asked Questions
Is Surfshark VPN trustworthy?
Surfshark VPN is generally considered trustworthy. It has a strict no-logs policy that was audited by Deloitte in January 2023, ensuring high levels of privacy and security. However, it’s worth noting that Surfshark is headquartered in the Netherlands, a country within the Nine Eyes and 14 Eyes global surveillance alliances, which might raise some privacy concerns.
Does Surfshark keep logs of my activities?
No, Surfshark has a no-logs policy. This means they do not store any information about your online activities, ensuring your privacy and security. This policy has been audited by Deloitte to verify its adherence.
How much does Surfshark VPN cost?
Surfshark offers several plans with varying prices. The Surfshark Starter plan can cost as low as $2.19 per month for a 2-year 3 months subscription. The Surfshark One plan is $2.69 per month, and the Surfshark One plan is $4.29 per month for the same subscription duration. Monthly plans are also available but are more expensive.
Does Surfshark work with Netflix and other streaming services?
Yes, Surfshark works well with Netflix, Disney , Amazon Prime Video, BBC iPlayer, HBO Max, and Hulu. It can bypass the VPN detection tools of these services, allowing you to access content from different regions.
Can I use Surfshark on multiple devices?
Yes, Surfshark allows unlimited simultaneous connections. This means you can connect as many devices as you need to the VPN under a single subscription, making it highly versatile for households or individuals with multiple devices.
What security features does Surfshark offer?
Surfshark offers a range of advanced security features, including a kill switch, DNS leak protection, MultiHop (double VPN), Camouflage Mode, and Bypasser (split tunneling). It also includes CleanWeb, which blocks ads, trackers, and malicious sites, and Alternative ID, which generates fake online personas for added privacy.
Does Surfshark support torrenting?
Yes, Surfshark supports torrenting and provides features like Camouflage Mode to make the experience safer and more private. The VPN maintains good speeds even during torrent downloads.
Is there a free trial or money-back guarantee?
Surfshark offers a seven-day free trial for you to test the VPN service. Additionally, it provides a 30-day money-back guarantee, allowing you to get a full refund if you’re not satisfied with the product within the first 30 days of use.
How does Surfshark’s Alternative ID feature work?
Surfshark’s Alternative ID feature generates fake online personas, including names, email addresses, and other personal details. This helps protect your real identity from data breaches, spam, and data brokers. You can create an unlimited number of these alternative IDs and store up to three different email addresses.
Does Surfshark offer additional cybersecurity tools?
Yes, the Surfshark One and One plans include additional cybersecurity tools such as Surfshark Alert (data breach monitoring), Surfshark Antivirus (24/7 antivirus protection), and Surfshark Search (a private and ad-free search engine). The One plan also includes Incogni for data removal.
Can I use Surfshark on devices that don’t support VPNs?
For devices that don’t support VPNs, such as smart TVs, gaming consoles, or other devices, Surfshark offers a Smart DNS feature. This allows you to bypass geographical restrictions without installing a VPN on each device. Alternatively, you can set up Surfshark on a Windows laptop and use it as a virtual router.