Avoma - Detailed Review

Avoma Overview

Avoma is an AI-driven meeting assistant that offers a wide range of features to enhance productivity, streamline workflows, and improve team performance. Here are the main features and how they work:

AI Meeting Assistant

Avoma’s AI Meeting Assistant automatically joins meetings, records, transcribes, and summarizes the conversations. This feature saves time by automating note-taking, allowing team members to focus on the discussion rather than taking notes.

Live Transcription

The platform provides live transcription in over 40 languages, enabling real-time follow-up and review of meetings. This feature is particularly useful for long meetings, as it allows users to catch up on what was said without having to listen to the entire recording.

Multi-Language Support

Avoma supports more than 30 languages, ensuring accurate transcription and analysis regardless of the language spoken. This is beneficial for global teams and remote collaborations.

CRM & Dialer Integration

Avoma integrates seamlessly with CRM systems like Salesforce and HubSpot, logging meetings, updating contact records, and syncing notes. This integration reduces manual effort and ensures consistent customer data.

Speaker Identification

The speaker identification feature recognizes different voices in the conversation, attributing quotes to the correct speaker without manual editing. Over time, it becomes more accurate as it learns the voices of frequent speakers.

Live Bookmarking

Users can mark important moments during meetings in real time using pre-defined categories like “Decision” or “Pain Points.” This allows easy reference to critical parts of the meeting later.

Topic Detection

Avoma categorizes conversations into topics such as “Next Steps,” “Pain Points,” and “Business Need.” This makes it easier to navigate through long conversations and extract important information.

AI Notes

The AI generates structured and editable notes, capturing key points, action items, and decisions. These notes can be used to send recaps or update the CRM with the latest information.

Meeting Scheduling

Avoma’s scheduling tool creates purpose-based scheduling pages, avoiding the back-and-forth of finding meeting times. It integrates with calendars and allows setting meeting buffers and daily limits to manage time better.

Collaborative Note Editor

The collaborative note editor enables team members to co-edit notes in real time during or after the meeting. This shared space ensures all meeting details are captured and nothing is missed.

Snippets

Users can highlight and share specific parts of the conversation with one click, creating audio or text snippets to focus on the most important bits without sharing the entire recording.

Playlists

Avoma allows creating playlists of important meeting moments, such as objection handling or negotiation tactics. This serves as a training library for ongoing learning and development.

Activity Dashboard

The Activity Dashboard provides an overview of all meeting activities across the organization, showing data on time spent in meetings, most active team members, and key conversation areas. This helps managers monitor engagement levels and focus areas.

Interaction Intelligence

This feature analyzes conversation dynamics, including talk-to-listen ratios, filler words, and monologue lengths. It helps identify areas for improvement, such as reducing unnecessary talk time or engaging quieter participants more.

Keyword Tracking

Avoma tracks specific keywords mentioned in meetings, which is useful for sales and customer success teams. Users can monitor the frequency of words like “pricing” or “renewal” to tailor follow-ups accordingly.

Competitor Intelligence

This feature tracks how often competitors are mentioned in meetings, providing insights into the context and frequency of these mentions. This helps refine competitive positioning.

Forecast Settings

Avoma allows controlling who can see and edit sales forecasts and targets, setting permissions by role to secure sensitive data. This ensures that forecasting is limited to managers and leaders, preventing unauthorized changes.

Email Follow-ups

Users can send follow-up emails with detailed notes or a quick AI summary with one click, streamlining post-meeting communication.

Zapier Integration

Avoma connects with over 6,000 apps via Zapier, enabling automation of workflows such as creating documents in Google Drive from meeting notes or syncing call notes to CRM systems.

Handoff Router

The Handoff Router simplifies scheduling meetings during calls by connecting prospects with the first available Account Executive (AE), eliminating back-and-forth scheduling and calendar conflicts. It also includes customizable forms and CRM integration for accurate meeting data.

Video Playback

Avoma offers a clean and simple video player with features like closed captions, chapter displays, and the ability to jump to specific sections quickly. This enhances the review process of recorded meetings.

Conversation and Revenue Intelligence

Avoma provides insights through features like scorecards and coaching, deal intelligence, and topic intelligence. These help in identifying areas of improvement, measuring performance, and visualizing the sales pipeline and deal health.

AI Copilot

The “Ask Avoma” AI Copilot provides objective and accurate answers, helping users with queries related to meetings and CRM data. This feature is integrated into the AI Meeting Assistant.

These features collectively enhance team productivity, reduce manual effort, and provide valuable insights to improve business outcomes. Avoma’s integration of AI technology automates many tasks, allowing teams to focus more on strategic and creative work.