GoSearch - Detailed Review
Productivity Tools
GoSearch - Product Overview
GoSearch is an AI-powered enterprise search tool that revolutionizes the way employees find and utilize internal company resources, significantly enhancing workplace productivity.
Primary Function
GoSearch serves as a unified search platform, allowing users to search across their entire SaaS stack, including various workplace apps, documents, and data sources. This tool is designed to provide instant access to relevant information, mimicking the ease of using a search engine like Google but focused on internal company resources.Target Audience
GoSearch is targeted at enterprise companies, particularly teams within these organizations such as marketing, sales, and general employees. It is especially useful for companies with a large tech stack, helping to streamline information discovery and reduce the time spent searching for resources.Key Features
Unified Search
GoSearch unifies the collective knowledge of an organization, creating a single source of truth for employees. This feature allows users to search across multiple apps and data sources without having to dig through individual applications.Generative AI (GoAI)
The tool includes a generative AI assistant, GoAI, powered by GPT-4, which delivers resource recommendations and intelligent answers through a chat or search interface. GoAI can source and summarize insights from connected data sources like Google Docs, Slack, and Confluence.Interactive Chat
Users can engage in interactive chats with GoAI, asking questions and receiving instant answers that summarize key information and provide links to additional sources. This feature supports follow-up questions and uses intent and context to deliver helpful results.Search Analytics
GoSearch offers search analytics to help identify knowledge gaps and improve the discoverability and accuracy of internal information. This feature provides insights into how the company’s knowledge base is growing and how information accuracy is improving.Enterprise Security
The tool employs comprehensive security protocols to safeguard data and privacy. Resource access is permission-aware, and only publicly available information within connected apps is indexed. Users also have the option to bring their own LLM API key or cloud (BYOC).Additional Capabilities
New Tab Experience
Includes announcements, calendar events, and powerful search capabilities within the browser.Integration with Microsoft Teams
Allows users to search for apps and resources directly from their primary communication channel.Support for Multiple Data Connectors
GoSearch supports over 100 data connectors, ensuring real-time app indexing to keep information current. By integrating these features, GoSearch aims to significantly reduce the time employees spend searching for information, thereby boosting productivity and efficiency across various teams within an enterprise. GoSearch - User Interface and Experience
User Interface Overview
The user interface of GoSearch is crafted to be intuitive and user-friendly, making it easy for employees to find the information they need quickly and efficiently.
Search Interface
GoSearch offers a unified search bar that integrates with over 100 workplace apps and personal applications, allowing users to search across all their company resources from a single interface. This unified search experience enables users to find information from multiple data sources without having to switch between different applications.
AI-Powered Insights
The platform uses advanced AI technology, including natural language processing and machine learning, to provide personalized insights and summaries. Users can ask questions in natural language, and the AI assistant will deliver relevant and ranked results, making it easy to find key information quickly.
Multimodal AI
GoSearch incorporates multimodal AI capabilities, such as the ability to upload images and generate contextual summaries, or to input URLs and receive concise summaries of the linked content. This feature also includes image generation using natural language prompts, enhancing the search experience.
AI Workplace Assistant
The AI-powered chatbot assistant is a central feature of GoSearch. Users can interact with the chatbot to ask work-related questions, generate content on demand, and access workplace knowledge through a simple and interactive chat interface. This chatbot is integrated into both the desktop and mobile applications, ensuring productivity on the go.
Customization and Filters
Users can customize their search filters and preferences through the GoSearch dashboard. This allows them to filter search results by resource type, app, owner, and modified date, making it easier to find the relevant information quickly.
Mobile Access
The GoSearch app is available on both iOS and Android, providing secure access to workplace resources from mobile devices. The mobile app includes a built-in AI chatbot, enabling users to access company knowledge, brainstorm ideas, and stay productive while on the move.
Feedback and Improvement
GoSearch allows employees to provide feedback on AI responses, which helps in training the AI model. Users can give a thumbs up or thumbs down and provide written feedback, which admins can review to improve the accuracy of search results.
Integration with Popular Tools
GoSearch seamlessly integrates with popular workplace tools like Slack and Microsoft Teams, bringing the AI work assistant directly into the platforms teams already use. This integration ensures that information is accessible without disrupting the workflow.
Conclusion
Overall, the user interface of GoSearch is designed for ease of use, ensuring that employees can quickly adapt to and benefit from the tool. The combination of advanced AI features, intuitive search capabilities, and seamless integration with various workplace applications makes GoSearch an effective productivity tool.
GoSearch - Key Features and Functionality
GoSearch Overview
GoSearch is an AI-powered enterprise search platform that offers a wide range of features to enhance workplace productivity and streamline information retrieval. Here are the main features and how they work:
Data Indexing and Integration
- Real-Time Data Indexing: GoSearch updates your company’s knowledge base in real-time, ensuring that the information is always current. It builds a comprehensive knowledge graph that synchronizes across all connected apps, providing seamless access to the latest information.
- Non-Indexed Private Data: The platform respects data privacy by offering indexing controls that keep personal data private. Only resources available to the entire workspace are indexed, and personal applications are connected at the individual level.
- 100 Integrations: GoSearch integrates with over 100 data connectors, including popular workplace tools like Google Docs, Slack, and Confluence, as well as personal apps. This extensive integration capability makes it easier to find information from various sources.
AI-Powered Insights and Assistance
- AI Summaries: GoSearch uses advanced AI technology to deliver personalized insights ranked by relevance. It can compile and summarize information from multiple data sources, helping users quickly find key insights. This includes summarizing content from platforms like Google Docs, Notion, and Confluence.
- Multimodal AI: The platform leverages multimodal AI, allowing users to upload images for analysis and find related resources. It also provides summaries of linked content and surfaces related resources and context when a URL is entered into the search bar. Additionally, users can generate images using natural language prompts.
- AI Workplace Assistant Chatbot: GoSearch offers a personalized enterprise search experience with an AI-powered chatbot assistant. Users can ask work-related questions, generate content on demand, and access workplace knowledge through a simple chat interface.
Interactive Chat and Feedback
- Interactive Chat: The GoAI assistant, powered by GPT-4, provides instant answers and supports follow-up questions, transforming the search experience into an interactive chat that uses intent and context to deliver helpful results.
- AI Feedback: Employees can provide feedback on AI responses to help train the AI model. This feedback is managed through a portal where admins can review and improve the accuracy of search responses.
Integration and Customization
- Slack & MS Teams Integration: GoSearch integrates seamlessly with Slack and Microsoft Teams, bringing its AI work assistant to these platforms without disrupting workflow.
- Custom GPT Builder: The platform offers a no-code custom GPT builder, allowing users to create purpose-built AI chatbots, such as an HR helper or IT support assistant, without any coding knowledge.
- Mobile Apps: GoSearch provides secure mobile access through its iOS and Android apps, which include a built-in AI chatbot for on-the-go productivity.
Security and Analytics
- Enterprise Security: GoSearch employs comprehensive security protocols to safeguard data and privacy. Resource access is permission-aware, and users have the option to bring their own cloud (BYOC) for data storage.
- Search Analytics: The platform provides insights into the team’s collective knowledge, helping to identify knowledge gaps and improve the discoverability and accuracy of internal information.
Unified Search and Knowledge Management
- Unified Search: GoSearch unifies your organization’s collective knowledge, creating a single source of truth for employees to search for the information they need across various apps and resources.
- Knowledge Hub: The platform creates a company knowledge hub to ease information access, ensuring critical information is always discoverable and actionable.
These features collectively enhance productivity, support unified knowledge management, and improve decision-making by providing quick and accurate access to information across multiple data sources.
GoSearch - Performance and Accuracy
Evaluating the Performance and Accuracy of GoSearch
Performance
GoSearch is praised for its ability to significantly enhance workplace productivity. Here are some key performance highlights:- Unified Search: GoSearch consolidates fragmented data from multiple sources into a single, unified search experience, much like Google but for internal company resources. This feature saves employees a substantial amount of time that would otherwise be spent searching through various apps and platforms.
- AI-Driven Insights: Powered by natural language processing (NLP) and machine learning (ML), GoSearch provides highly relevant results, reducing the time spent on information searches. It supports semantic search, multimodal search, and AI-powered data analysis, which help in delivering insights and recommendations for decision-making.
- Interactive Chat: The GoAI assistant, powered by GPT-4, offers a conversational interface that provides instant answers and summaries of key information. This interactive chat feature uses intent and context to deliver helpful results, making it easier for employees to find what they need quickly.
Accuracy
The accuracy of GoSearch is bolstered by several features:- Resource Summarization: GoSearch can generate AI summaries of documents, such as Google Docs, allowing users to get a snapshot of the content without having to open and scroll through the entire document. This ensures that employees get accurate and relevant information quickly.
- Custom GPTs: The tool allows for the fine-tuning of custom GPT models on specific datasets relevant to the organization. This focused training enables the AI to learn domain-specific language patterns, terminology, and nuances, resulting in more accurate and relevant responses.
- Search Analytics: GoSearch provides insights into the team’s collective knowledge, helping to identify knowledge gaps and improve the discoverability and accuracy of internal information. This feature helps in continuously improving the accuracy of the search results over time.
Limitations and Areas for Improvement
While GoSearch has received positive feedback, there are a few areas that could be improved:- Integration Challenges: Although users have reported ease of integration with various apps, there might be cases where integrating GoSearch with certain proprietary or less common applications could be challenging. Ensuring seamless integration across all possible platforms is crucial.
- Data Security and Access: While GoSearch employs comprehensive security protocols and is permission-aware, ensuring that only publicly available information within connected apps is indexed, there could be ongoing needs to enhance and update these security measures to keep pace with evolving security standards.
- User Dependence: Some users have noted that they become very reliant on GoSearch and start to forget where resources are located within their internal systems. This could lead to a loss of traditional knowledge retrieval skills, although this is more of a user behavior issue rather than a product limitation.
GoSearch - Pricing and Plans
Pricing Tiers
GoSearch offers several pricing tiers, though the details can vary slightly depending on the source:
Essential Plan
- This plan is priced at $8 per month per user. However, the features included in this plan are not extensively detailed in the sources provided.
Pro Plan
- The Pro plan is priced at $10 per month per user according to one source, but another source indicates it is $12 per month per user, with a minimum cost of $300 per month for 25 users.
Enterprise Plan
- The Enterprise plan has custom pricing, which means you need to contact the sales team for a quote. This plan is likely to include more advanced features and support compared to the other tiers.
Features
Here are some of the key features available across the plans:
- AI-Powered Search: All plans include advanced AI-driven search capabilities that unify internal apps and resources, facilitating quick access to information.
- Data Connectors: Integration with over 100 apps and data connectors to build a real-time knowledge graph.
- Generative AI Chat: Includes features like generative AI-powered recommendations and the ability to build custom enterprise GPTs.
- Security: Comprehensive enterprise-grade security compliance, including data protection measures and the option to Bring Your Own Cloud (BYOC).
Additional Information
- Free Trial: GoSearch does offer a free trial for potential users to test the product.
- Free Version: There is no free or freemium version available for GoSearch.
- Setup Fee: There is no setup fee for any of the plans.
For the most accurate and up-to-date pricing details, it is recommended to visit the official GoSearch pricing page or contact their sales team directly.
GoSearch - Integration and Compatibility
GoSearch Overview
GoSearch, an AI-driven enterprise search platform, is designed to integrate seamlessly with a wide range of tools and platforms, enhancing workplace productivity and information accessibility.
Integrations with Workplace Tools
GoSearch supports over 100 data connectors, integrating with popular workplace tools such as Google Docs, Slack, Microsoft Teams, Notion, and Confluence. This extensive integration capability allows users to search and access information from multiple sources within a single unified search interface.
Slack and Microsoft Teams Integration
GoSearch integrates directly with Slack and Microsoft Teams, enabling users to search and share documents, and interact with the AI chatbot without leaving these platforms. This integration ensures that information is accessible and workflow is not disrupted.
Custom Integrations and Control
Users have the flexibility to bring their own Large Language Model (LLM) API key or cloud (BYOC), allowing full control over access, logs, and restrictions. This feature ensures that companies can store their data in their own environments, such as AWS, Azure, or Google Cloud, maintaining data privacy and compliance.
Mobile Compatibility
GoSearch offers mobile apps for both iOS and Android, providing secure access to workplace resources on the go. These apps include a built-in AI chatbot, enabling users to access company knowledge, brainstorm ideas, and stay productive while mobile.
Cross-Platform Compatibility
The GoSearch platform is compatible across various devices, including iPhones, iPads, and Macs, provided they meet the required operating system versions (iOS 17.0 or later, iPadOS 17.0 or later, and macOS 14.0 or later with an Apple M1 chip or later).
Security and Compliance
GoSearch ensures high security standards with features like SOC 2 Type II certification, GDPR compliance, secure data encryption, and 2048-bit SSL encryption. The platform also respects access restrictions and allows companies to limit permissions and scope to ensure users only access authorized information.
Conclusion
In summary, GoSearch is highly versatile in its integrations and compatibility, making it a comprehensive solution for enterprise search needs across various platforms and devices.
GoSearch - Customer Support and Resources
GoSearch Overview
GoSearch, an AI-powered enterprise search tool, offers several compelling features and resources that significantly enhance the efficiency and effectiveness of customer support teams.Unified Search and Information Access
GoSearch allows customer support teams to search through a vast array of internal resources, including customer interactions, support tickets, knowledge base articles, and internal documentation, all from a single search box. This unified search capability ensures that support professionals can quickly locate the most relevant information, streamlining their workflows and improving productivity.AI-Driven Insights and Generative AI
With its advanced natural language processing (NLP) capabilities, GoSearch can interpret complex customer queries and deliver precise results. The GoAI assistant, powered by GPT-4, provides instant answers and resource recommendations, making it easier for support teams to resolve cases faster and with greater accuracy. Additionally, GoSearch’s generative AI can generate email drafts, knowledge base articles, and troubleshooting guides, helping to standardize and personalize responses to customer inquiries.Interactive Chat and Follow-Ups
The interactive chat feature of GoSearch enables support teams to engage in a conversational search experience. By asking questions like “Where can I find onboarding information?” or “Summarize details related to follow-up required for,” support agents can get instant answers that summarize key information and link to additional sources of knowledge. This feature supports follow-ups and uses both intent and context to deliver helpful results.Custom Search Prompts
GoSearch allows customer support teams to create and use customized search prompts to address common customer support queries. These prompts can be crafted to include specific details such as ticket numbers, product names, or customer IDs, and can be filtered by date ranges, interaction types, or customer segments. Examples of such prompts include:- “Retrieve ticket history for [Customer Name] over the last 30 days.”
- “Analyze chat logs related to [Customer Name] from [Date].”
- “Locate resolved tickets related to [Product] in the last quarter.”
Product and Service Performance Monitoring
GoSearch provides prompts to monitor product or service performance, which is crucial for keeping customers informed. For instance, support teams can use prompts like:- “Locate service outage reports for [Service] over the past week.”
- “Retrieve response times for [Service] over the last quarter.”
- “Compile product performance benchmarks for [Product].”
Additional Resources
- GoLinks Integration: GoSearch integrates with GoLinks, which provides short, memorable links to frequently used resources. This integration helps employees easily recall and share information, enhancing productivity and collaboration.
- Knowledge Hub: GoSearch creates a unified knowledge hub, making it easier for support teams to access and share information across the organization.
- Mobile Apps: The platform offers mobile apps, ensuring that support teams can access critical information on the go.
- Analytics: GoSearch provides analytics on search trends and insights, helping teams to identify patterns and areas for improvement.
- Help Center and Support: The platform includes a help center with tips and answers to technical questions, as well as on-demand webinars and FAQs, which are valuable resources for getting started and troubleshooting issues.
GoSearch - Pros and Cons
Advantages of GoSearch
GoSearch offers several significant advantages that can enhance productivity and streamline information retrieval within an organization:Unified Search Experience
GoSearch provides a unified search bar that allows users to search across all their content hubs, eliminating the need to search through multiple apps and platforms. This feature creates a one-source-of-truth for employees, making it easier to find the information they need quickly.AI-Driven Insights and Assistance
GoSearch leverages generative AI, powered by GPT-4 and other leading LLMs, to deliver instant and relevant search results. The AI assistant can summarize documents, provide answers to questions, and generate content on demand, significantly reducing the time spent searching for information.Interactive Chat and Multimodal AI
The platform includes an interactive chat feature where users can ask work-related questions and receive instant, contextually relevant answers. Additionally, GoSearch supports multimodal AI, allowing users to upload images or enter URLs to get contextual summaries and related resources.Comprehensive Security and Privacy
GoSearch employs comprehensive security protocols and respects data privacy. It offers indexing controls that keep personal data private, and only publicly available information within connected apps is indexed. Users also have the option to bring their own cloud for data storage.Extensive Integrations
GoSearch integrates with over 100 data connectors, including popular workplace tools like Google Docs, Slack, and Confluence. This extensive integration capability makes it easier for users to find information from various sources.Analytics and Insights
The platform provides valuable analytics on employee search trends, resource engagement, and the growth of the company’s knowledge base. These insights help organizations understand what information is most sought after and how effectively employees are finding the resources they need.Mobile Accessibility
GoSearch offers secure mobile access through its iOS and Android apps, allowing users to access company knowledge and stay productive on the go.Disadvantages of GoSearch
While GoSearch offers numerous benefits, there are a few potential drawbacks to consider:Learning Curve
Implementing a new search tool, especially one with advanced AI features, may require some time for employees to get accustomed to. This could lead to a temporary decrease in productivity as users learn how to use the new system effectively.Dependence on Data Quality
The accuracy and relevance of the search results depend on the quality of the data indexed. If the data is outdated, incomplete, or inaccurately indexed, the AI-driven insights may not be as useful.Customization and Setup
While GoSearch offers a no-code custom GPT builder, setting up and customizing the platform to meet specific organizational needs might still require some technical expertise or support from the GoSearch team.Feedback Loop
Although GoSearch allows employees to provide feedback on AI responses, managing and acting on this feedback to improve the AI model could be an ongoing task that requires administrative effort. In summary, GoSearch is a powerful tool that can significantly enhance productivity and information retrieval within an organization, but it may require some initial setup and learning, and its effectiveness depends on the quality of the data it indexes. GoSearch - Comparison with Competitors
When Comparing GoSearch to Other AI-Driven Productivity Tools
When comparing GoSearch to other AI-driven productivity tools in the enterprise search category, several unique features and potential alternatives stand out.
Unique Features of GoSearch
Unified Search and AI-Powered Insights
Unified Search and AI-Powered Insights: GoSearch offers a unified search experience that integrates with over 100 data connectors, including CRM platforms, cloud storage solutions, Google Docs, Slack, and Confluence. This allows users to access all critical information in one place. The platform leverages advanced AI technology, including generative AI powered by multiple leading large language models (LLMs), to deliver personalized insights, summaries, and predictive recommendations.
Interactive Chat and Multimodal AI
Interactive Chat and Multimodal AI: GoSearch features an AI-powered chatbot assistant that supports interactive chats, allowing users to ask work-related questions and receive instant, contextually relevant answers. The platform also includes multimodal AI capabilities, such as image upload analysis and URL input summaries, which enhance search capabilities and provide contextual summaries.
Customization and Integration
Customization and Integration: GoSearch offers a customizable user experience, allowing teams to choose which LLM to leverage and integrate with various tools like Slack and Microsoft Teams. The no-code custom GPT builder enables users to create purpose-built AI chatbots without coding knowledge.
Analytics and Knowledge Management
Analytics and Knowledge Management: The platform provides valuable analytics on employee search trends, resource engagement, and knowledge base growth. It also includes features like verification and deprecation of outdated information, ensuring that only accurate and up-to-date knowledge is available.
Potential Alternatives
Glean
Glean: Glean is a significant competitor in the enterprise search space but is more expensive, especially with its per-user pricing for generative AI chat. Unlike GoSearch, Glean imposes extra fees for AI chat features as the enterprise expands. However, Glean may still be considered for its established reputation and similar AI-powered enterprise search capabilities.
Notion
Notion: Notion is a well-known productivity tool that has recently integrated AI features. While it excels in organizing and storing information, its AI capabilities are less extensive than GoSearch. Notion’s AI can generate text, autofill databases, and answer specific questions about stored information, but it does not offer the same level of unified search or multimodal AI as GoSearch. Notion’s AI features also come at an additional cost of $10 per workspace per month.
Other AI Productivity Tools
Other AI Productivity Tools: Tools like ChatGPT, while versatile and powerful, are more generalized AI assistants rather than specialized enterprise search solutions. ChatGPT can help with tasks like summarizing documents, finding keywords, and writing HTML, but it lacks the integrated enterprise search and workplace assistant capabilities of GoSearch.
Todoist AI Assistant
Todoist AI Assistant: The Todoist AI Assistant is focused more on task management, helping users break down tasks and make them more actionable. It does not provide the comprehensive enterprise search or AI-driven insights that GoSearch offers.
Conclusion
GoSearch stands out with its unified search, extensive integration options, advanced AI insights, and customizable user experience. While alternatives like Glean and Notion offer some similar features, GoSearch’s cost-effectiveness, broad connector ecosystem, and comprehensive AI capabilities make it a compelling choice for organizations seeking an AI-driven enterprise search solution.
GoSearch - Frequently Asked Questions
Here are some frequently asked questions about GoSearch, along with detailed responses to each:
What is GoSearch and how does it work?
GoSearch is an AI-enhanced enterprise search platform that unifies your organization’s collective knowledge into a single source of truth. It integrates with over 100 data connectors, including popular workplace tools like Google Docs, Slack, and Confluence, to provide instant access to internal resources. GoSearch uses generative AI, powered by GPT-4, to deliver resource recommendations and intelligent answers through a chat or search interface.
What are the key features of GoSearch?
GoSearch offers several key features:
- Unified Search: Allows users to search across all internal apps and resources in one place.
- Generative AI: Provides instant answers and resource recommendations using AI.
- Interactive Chat: Enables users to ask questions and get summarized answers through an AI-powered chatbot.
- Data Indexing and Integration: Real-time data indexing and integration with multiple platforms.
- AI Summaries: Summarizes content from documents and provides personalized insights.
- Multimodal AI: Analyzes images and URLs to find related resources and generate contextual summaries.
How does GoSearch ensure data privacy and security?
GoSearch respects data privacy by offering indexing controls that keep personal data private. Only resources available to the entire workspace are indexed, and personal applications are connected at the individual level. The platform also supports the option to bring your own cloud, allowing data storage on company servers. Additionally, GoSearch has enterprise security measures in place to protect your organization’s data.
Can GoSearch be integrated with other workplace tools?
Yes, GoSearch integrates seamlessly with various workplace tools, including Slack and Microsoft Teams. This integration allows the AI chatbot to answer queries and surface resources without disrupting the workflow. It also supports over 100 data connectors, making it easier to find information from multiple sources.
How does the AI chatbot in GoSearch work?
The AI chatbot in GoSearch, powered by GPT-4, allows users to ask work-related questions and receive instant, summarized answers. It can generate content on demand and provide access to workplace knowledge through a simple chat interface. Users can also provide feedback on AI responses to help train the AI model.
What analytics and insights does GoSearch provide?
GoSearch offers valuable analytics on employee search trends and resource engagement. This includes insights into SaaS distribution, the growth of the company’s knowledge base, search term accuracy, and the availability of critical resources. These analytics help organizations understand what information is most sought after and how effectively employees are finding the resources they need.
Does GoSearch have mobile apps?
Yes, GoSearch has both iOS and Android apps that provide secure access to workplace resources from your mobile device. These apps include a built-in AI chatbot, enabling users to access company knowledge, brainstorm ideas, and stay productive while on the go.
How much does GoSearch cost?
GoSearch offers three pricing editions: Essential ($8 per month per user), Pro ($10 per month per user), and Enterprise (pricing to be determined). There are no setup fees, and the platform does not offer a free trial or free/freemium version.
Can users customize the AI chatbots in GoSearch?
Yes, GoSearch features a no-code custom GPT builder that allows users to create purpose-built AI chatbots, such as an HR helper or IT support assistant, without any coding knowledge. This intuitive platform makes it easy to customize AI chatbots to meet specific organizational needs.
How does GoSearch handle outdated information?
GoSearch supports verifying and deprecating outdated information, ensuring that only accurate and up-to-date knowledge is available. This feature helps maintain the integrity and relevance of the company’s knowledge base.