Superhuman - Detailed Review
Productivity Tools
Superhuman - Product Overview
Superhuman is an AI-driven email client that significantly enhances productivity and efficiency in managing emails.
Primary Function
Superhuman’s primary function is to streamline email management, allowing users to handle their inbox much faster. It uses advanced AI features to automate and simplify various email tasks such as writing, replying, triaging, searching, and scheduling.
Target Audience
The target audience for Superhuman includes high-performing teams and individuals who are heavily reliant on email for their work. This typically encompasses professionals in tech, marketing, and other fields where email productivity is crucial. Superhuman has particularly gained traction among well-connected, email-dependent users, such as those in the Silicon Valley tech community.
Key Features
- AI-Powered Email Writing: Superhuman can turn simple phrases into fully fleshed-out emails that match the user’s voice and tone, helping to overcome writer’s block and increase productivity.
- Instant Reply: The platform generates draft replies for emails, allowing users to quickly edit and send responses, significantly reducing the time spent on email replies.
- Auto Summarize Conversations: Superhuman provides one-line summaries for every conversation, which update in real-time as new emails arrive. This feature helps users quickly grasp the essence of each email without needing to read the entire message.
- Scheduling Events: With just one tap, users can create events complete with title, description, location, and attendees, as well as suggest the best date and time based on the availability of all participants.
- Search and Triage: Users can ask questions directly, such as “where is the Q2 offsite” or “when is my flight,” to get rapid answers without having to search through emails manually.
- Keyboard Shortcuts and Automation: Superhuman offers powerful keyboard shortcuts and automation features that enable users to manage their inbox quickly, helping them achieve Inbox Zero in minutes.
- Personalization: The AI ensures that all generated content, including emails and summaries, is personalized to the user’s voice and tone, maintaining consistency across all communications.
By leveraging these features, Superhuman helps users save significant time, with estimates suggesting that individuals can save up to 4 hours per week, and teams can save even more depending on their size.
Superhuman - User Interface and Experience
User Interface of Superhuman
The user interface of Superhuman is characterized by its clean, clutter-free design, which is intended to help users focus on their most important tasks.Clean and Minimalist Interface
Superhuman’s interface is deliberately minimalist, aiming to reduce distractions and make email management more efficient. This clean design helps users concentrate on their emails without the clutter often found in other email clients.Keyboard Shortcuts and Command Palette
One of the key features of Superhuman is its extensive use of keyboard shortcuts. These shortcuts make it possible to perform almost every action without using the mouse. The “Superhuman Command,” accessed via `Cmd K` (Mac) or `Ctrl K` (Windows), serves as a universal search for any command, teaching users the shortcuts as they go. This feature significantly speeds up email management and makes the app highly intuitive once learned.Mobile Experience
On mobile devices, Superhuman replaces keyboard shortcuts with lightning-fast taps and swipe gestures. For example, a two-finger tap accesses the Superhuman Command, and swiping down the screen allows for quick searching. This ensures a seamless transition between desktop and mobile use.Email Organization and Filtering
Superhuman includes features like the “Split Inbox,” which allows users to filter emails into different tabs, making it easier to prioritize and organize their inbox. This feature helps in clearing clutter and increasing productivity by keeping the inbox focused on important emails.AI-Driven Features
The app integrates advanced AI capabilities, such as auto-summarizing conversation threads, providing one-line summaries that update automatically. The “Write with AI” feature helps users craft polished emails quickly, and AI-assisted responses can double the speed of replying to emails.Calendar and Team Collaboration
Superhuman seamlessly integrates calendar management, allowing users to schedule meetings directly from their emails. It also supports team collaboration features, such as sharing availability, team comments, and team read statuses, which facilitate smooth communication within teams.Ease of Use
While there is a learning curve, especially for those not accustomed to using keyboard shortcuts, Superhuman provides daily tips and tutorials to help users get up to speed quickly. The app’s intuitive design and the Command Palette make it easier to learn and use the various features without needing to memorize every shortcut.Overall User Experience
The overall user experience of Superhuman is highly praised for its speed, responsiveness, and streamlined approach to email management. Users find it significantly faster and more enjoyable than traditional email clients, with features that make managing emails a less stressful and more efficient task. The app’s ability to turn email management into a manageable and even enjoyable task is a key aspect of its user experience. Superhuman - Key Features and Functionality
Superhuman: An Advanced Email Productivity Tool
Superhuman, an advanced email productivity tool, integrates AI in several key features to enhance email management and efficiency. Here are the main features and how they work:
Superhuman AI for Email Composition
Superhuman AI allows you to write entire emails with just a few phrases. You can input a brief idea or key points, and the AI will transform them into a fully articulated email that matches your voice and tone, based on your previous emails. This feature significantly reduces the time spent on writing emails and helps avoid writer’s block.
Split Inbox
The Split Inbox feature helps you focus on what needs your immediate attention. You can categorize emails from your team, VIPs, or frequently used tools like Google Docs, Notion, or Asana. This segmentation ensures you respond promptly to important emails without getting overwhelmed by a cluttered inbox.
Automated Phrases and Emails (Snippets)
Snippets enable you to automate typing by inserting pre-defined phrases, paragraphs, or entire emails. You can also include attachments, add people to CC or BCC, and share these snippets with your team. This feature streamlines common responses and recurring emails, ensuring consistent and high-performing messaging.
Email Summarization
Superhuman AI’s summarization feature distills long email threads into concise, readable summaries. This helps you quickly grasp the key points of complex discussions without having to sift through numerous emails. It saves time and aids in quick decision-making.
Read Statuses and Follow-Up Reminders
With Superhuman, you can see when people read your emails and on which device. If someone doesn’t reply, read statuses help you understand why. Additionally, you can set follow-up reminders for crucial emails, ensuring you never miss a follow-up and can respond at the right time.
Collaboration and Commenting
Superhuman allows you to share a live view of any email with your team, even if they don’t use the platform. Team members can comment on the email, facilitating faster collaboration and progress. This feature is particularly useful for discussing important emails, such as client feedback or partnership opportunities.
Send Later and Instant Reply
You can schedule emails to be sent at a later time with the “Send Later” feature, ensuring your emails are delivered at the most opportune moments. The “Instant Reply” feature helps you respond quickly to emails, further enhancing your productivity.
Snooze and Keyboard Shortcuts
The “Snooze” feature allows you to temporarily remove emails from your inbox and bring them back at a specified time. Superhuman also offers extensive keyboard shortcuts that help you manage your inbox efficiently and reach “Inbox Zero” quickly.
Social Insight and Unsubscribe/Clear Spam
Superhuman provides social insights to improve your interactions with contacts. It also includes features to instantly unsubscribe from unwanted emails and clear spam, keeping your inbox clean and focused.
AI Triage and Automation
Superhuman AI automates the triage of incoming emails, helping you focus on the most important messages. The AI can interpret requests correctly and take appropriate actions, such as responding to emails or forwarding them to the right people. For tasks where the AI is not confident, it passes them on to a human for processing, ensuring high performance levels.
These features collectively make Superhuman a powerful tool for managing emails efficiently, leveraging AI to streamline communication, reduce time spent on email tasks, and enhance overall productivity.
Superhuman - Performance and Accuracy
Performance
Superhuman is renowned for its blazing-fast performance. Here are some highlights:
- The application boasts actions that execute in less than 50ms, which is exceptionally fast and responsive.
- This speed is largely due to its comprehensive keyboard shortcuts and a sleek, optimized interface. These features make it ideal for professionals who need to manage their email efficiently.
- The tool is engineered to save users a significant amount of time, with claims of saving 4 hours per person every week. While the exact figure may vary, the overall impact on time management is substantial.
Accuracy and Efficiency
Superhuman’s AI capabilities play a crucial role in its accuracy and efficiency:
- The AI-powered tools, such as predictive typing, significantly reduce the time spent on crafting emails. This predictive typing matches the user’s voice and tone, ensuring emails sound authentic and personalized.
- Features like Instant Reply and Auto Summarize conversations enhance productivity by providing draft replies and one-line summaries of email conversations, allowing users to quickly grasp the content without reading the entire email.
- The Split Inbox feature helps users focus on important emails by automatically triaging incoming emails, ensuring that urgent and important messages are not overlooked.
Visualization and Metrics
In terms of performance metrics, Superhuman employs a user-centric approach:
- The metrics are designed to show the percentage of time the app is fast and the percentage of users experiencing speed. This is achieved by setting multiple thresholds for latency (e.g., <50ms, <100ms, <1000ms) to visualize performance optimizations effectively.
- This approach helps in quickly identifying regressions and improvements in performance, making it easier to optimize the application further.
Limitations and Areas for Improvement
While Superhuman is highly praised for its performance and accuracy, there are a few limitations:
- One of the downsides of the performance metric approach is that if the application is slower than its target, it can be challenging to see improvements. This means that subtle optimizations might not be immediately visible if the overall performance is still below the target threshold.
- There is no detailed information available on how Superhuman handles edge cases or unusual user behaviors, which could be an area for further investigation or improvement.
Conclusion
In summary, Superhuman excels in performance and accuracy, particularly through its fast execution times, AI-driven email management, and user-centric metrics. However, there are minor limitations, such as the potential difficulty in observing improvements when performance is below target thresholds. Overall, Superhuman is a highly effective tool for enhancing email productivity.
Superhuman - Pricing and Plans
Pricing Plans
Superhuman offers three main pricing plans, each with distinct features and benefits.Starter Plan
- Price: $30 per month or $300 per year.
- Features: Includes access to Superhuman, Share Availability, Shared Conversations and Team Comments, and most Superhuman AI features such as Snooze, Remind Me, and Unsubscribe. You also get productivity coaching, group webinars, and technical support via email and video calls.
Business Plan
- Price: $40 per month or $396 per year.
- Features: Includes everything in the Starter plan, plus additional features like Ask AI, Smart Send, the Recent Opens Feed, and integrations with Salesforce, HubSpot, and Pipedrive.
Enterprise Plan
- Price: Custom pricing, requiring you to contact Superhuman’s sales team for more information.
- Features: Includes all features from the Business plan, along with advanced security and controls, Single Sign-On (SSO), dedicated support, and other features specifically for larger companies. This plan also includes SOC II Type II Security, custom compliance needs, and Google Advanced Protection.
Additional Considerations
- Annual Subscriptions: Superhuman offers discounts for annual subscriptions, which can help users save money compared to monthly billing.
- Student and Non-Profit Pricing: For information on special pricing for students and non-profits, you need to contact Superhuman directly.
Free Alternatives
While Superhuman itself does not offer a free plan, you can replicate some of its key features using free Gmail extensions. For example, features like undo emails, email prioritization, read statuses, follow-up reminders, send later, and snooze can be achieved using free tools like Discoverly, Streak, and Boomerang. However, these alternatives may not provide the full suite of features and the integrated experience that Superhuman offers. Superhuman - Integration and Compatibility
Compatibility with Email Services
Superhuman is currently compatible only with Gmail and Outlook accounts. If your email is hosted through other providers, such as IMAP accounts or iCloud, Superhuman will not work with those services.
Integration with Other Tools
Superhuman integrates seamlessly with various tools to enhance productivity:
- Google Calendar: Users can schedule meetings and send calendar invites directly from their inbox, which helps in efficient scheduling without leaving the email client.
- Google Docs, Notion, Asana: Superhuman allows you to split your inbox to focus on emails from these tools, ensuring you don’t miss important notifications.
- Social Media Platforms: Integrations with LinkedIn and Facebook provide meaningful insights to help improve relationship building.
- Chrome Browser: Superhuman works well with Google Chrome, allowing users to leverage Google apps like Gmail and Google Pay efficiently.
Device and Platform Support
Superhuman is available on multiple platforms:
- Windows, Mac, and iOS: It has native apps for these operating systems.
- Android: An Android app is also available, ensuring cross-platform support.
- Chrome-based Browser Interface: This allows users to access Superhuman from any device with a Chrome browser.
Customizable Shortcuts and Command Bar
The app offers intuitive keyboard shortcuts and a command bar that allows users to select from predefined text snippets, known as Snippets. This feature helps in automating repetitive tasks and improving typing efficiency.
Calendar and Scheduling
Superhuman integrates with major calendaring apps, enhancing scheduling efficiency and overall productivity. However, it lacks a built-in appointment scheduler, which might be a limitation for some users.
Summary
In summary, Superhuman is highly integrated with key productivity tools and offers strong support for Gmail and Outlook accounts, but it has limitations in terms of compatibility with other email services. Its cross-platform availability and customizable features make it a powerful tool for managing emails efficiently.
Superhuman - Customer Support and Resources
Support Channels
Email Support
For any general inquiries, help using Superhuman, or technical issues, you can email the support team at hello@superhuman.com. This is a primary point of contact for most user needs.
Video Call Support
Superhuman offers technical support via video calls, providing a more interactive and immediate way to resolve issues. This is particularly useful for more complex problems or for users who prefer a more personal interaction.
Training and Coaching
Productivity Coaching
As part of their support, Superhuman provides productivity coaching to help users maximize their efficiency. This is included in their various plans, such as the Starter, Growth, and Enterprise plans.
Group Webinars
Users can participate in group webinars, which are educational sessions that cover how to use Superhuman effectively and optimize email management. Private group webinars are also available for teams on the Growth and Enterprise plans.
Priority Support
Priority 1:1 Technical Support
For users on the Growth and Enterprise plans, Superhuman offers priority one-on-one technical support. This ensures that critical issues are addressed promptly and efficiently.
Dedicated Customer Success
Dedicated Customer Success
The Enterprise plan includes scaled dedicated customer success support, which means larger teams have a dedicated point of contact to help with any issues or needs they may have.
Security and Data Handling
Security Escalation Address
If you identify any security vulnerabilities or data handling concerns, you can email Superhuman’s security escalation address. This ensures that any potential risks are addressed quickly and securely.
Additional Resources
Command Palette and Keyboard Shortcuts
Superhuman provides extensive documentation and support for using its command palette and keyboard shortcuts, which are designed to help users manage their email inbox quickly and efficiently.
Setup Guides
Detailed guides are available to help users set up their Superhuman accounts, including steps for adding Gmail or Outlook accounts and integrating other tools like Zoom, Google Meet, and Microsoft Teams.
By leveraging these support options and resources, users can ensure they get the most out of Superhuman’s advanced features and maintain high productivity levels.
Superhuman - Pros and Cons
Advantages of Superhuman
Time Savings and Efficiency
Superhuman is renowned for its ability to significantly reduce the time spent on email management. With features like AI-powered email composition, users can write entire emails with just a few phrases, and the AI will generate a full email that matches their voice and tone. The platform also offers predictive typing, automated phrases and emails (Snippets), and instant replies, all of which streamline the email writing process and save a substantial amount of time.Advanced Inbox Management
Superhuman’s Split Inbox feature allows users to focus on important emails by categorizing them into separate inboxes for teams, VIPs, and frequently used tools like Google Docs or Notion. This helps in prioritizing and responding to critical emails quickly.Collaboration Tools
The platform enables seamless collaboration by allowing users to share live views of emails with their team, even if the team members do not use Superhuman. Team members can comment on these emails, facilitating faster decision-making and progress.Follow-Up and Reminders
Superhuman includes a feature to set follow-up reminders, ensuring that users never miss important emails or tasks. This feature automates the process of tracking and following up on emails, making it easier to manage communications.Keyboard Shortcuts and Performance
The app boasts lightning-fast performance and a wide array of keyboard shortcuts, making it easier and more intuitive to manage emails. This helps users achieve Inbox Zero quickly and efficiently.Read Statuses and Social Insights
Users can see when their emails are read and on which device, which helps in timing follow-ups perfectly. Additionally, social insights improve interactions by providing relevant information about the recipients.Disadvantages of Superhuman
Cost and Accessibility
While the exact pricing is not detailed in the provided sources, Superhuman is generally positioned as a premium product, which might make it less accessible to individuals or small teams on a tight budget.Dependence on AI
The heavy reliance on AI for email composition and management might not appeal to everyone, especially those who prefer a more manual approach or have concerns about AI-generated content.Privacy Considerations
Although Superhuman has strict data protection policies, including a Zero Day Data Retention agreement and minimal data logs, some users might still be cautious about using AI-powered tools that process their email data.Learning Curve
While Superhuman offers many advanced features, there could be a learning curve for new users to fully utilize all the tools and shortcuts effectively. This might require some time to get accustomed to the new interface and features. In summary, Superhuman offers a plethora of features that significantly enhance email productivity, but it may come with a cost and require some adjustment to its AI-driven tools and interface. Superhuman - Comparison with Competitors
Unique Features of Superhuman
- AI-Powered Email Management: Superhuman uses AI to summarize conversations, allowing you to see a 1-line summary above every conversation, which updates instantly as new emails arrive. This feature helps you quickly grasp the essence of your emails without needing to read them in full.
- Email Composition: Superhuman AI can turn your phrases into full emails that match your voice and tone, based on your previous emails. This feature significantly speeds up your email writing process.
- Scheduling and Reminders: With Superhuman, you can schedule events and set reminders for follow-up emails. It also integrates with various video conferencing platforms like Zoom, Google Meet, and Microsoft Teams.
- Split Inbox and Prioritization: Superhuman allows you to split your inbox based on importance, focusing on emails from your team, VIPs, or specific tools like Google Docs and Notion. This helps in prioritizing and managing your emails more efficiently.
- Keyboard Shortcuts and Automation: Superhuman offers extensive keyboard shortcuts, enabling you to manage your emails without using your mouse. Additionally, features like Snippets allow you to automate typing by inserting phrases, paragraphs, or entire emails, which can be shared with your team.
- Collaboration Tools: You can share a live view of any email with your team and allow them to comment, even if they don’t use Superhuman. This enhances team collaboration and speeds up decision-making processes.
Potential Alternatives
Shortwave
- Shortwave is another AI-driven email client that focuses on email management. It uses AI to help users manage their emails more efficiently, though it may not have the same level of integration with other tools as Superhuman.
Boomerang
- Boomerang is a productivity software that helps with email management by allowing users to schedule emails to be sent later, remind them about important emails, and integrate with other productivity tools. While it offers some similar features, it lacks the advanced AI-driven email composition and summarization found in Superhuman.
Missive
- Missive is a collaborative communication platform that specializes in team email and chat solutions. It offers a shared inbox feature and multi-channel communication, but it is more focused on team collaboration rather than individual productivity and AI-driven email management.
Front
- Front operates as a customer communication platform offering workflow management, remote team collaboration, and multi-channel communication. While it has strong collaboration features, it is more geared towards customer service and team communication rather than individual email productivity.
Key Differences
- AI Integration: Superhuman stands out with its advanced AI features for email summarization, composition, and search. These features are more comprehensive compared to its competitors.
- Customization and Automation: Superhuman’s ability to automate phrases and entire emails using Snippets, and its integration with various tools, makes it highly customizable and efficient for repetitive tasks.
- Collaboration: While tools like Missive and Front offer strong collaboration features, Superhuman’s live email sharing and commenting capabilities are particularly useful for quick team discussions and decision-making.
Superhuman - Frequently Asked Questions
Frequently Asked Questions about Superhuman
What is Superhuman and how does it help with email productivity?
Superhuman is an AI-powered email client designed to enhance email productivity. It offers features like writing entire emails with just a few phrases, auto-summarizing conversations, and instant replies, all while maintaining your personal voice and tone. This helps users manage their inbox more efficiently, saving time and increasing productivity.How does Superhuman’s AI assist in writing emails?
Superhuman’s AI can turn your ideas into full emails. You simply jot down some phrases, and the AI will create a complete email that sounds like you. This feature matches the voice and tone from your previous emails, ensuring consistency and personal touch.What is the Split Inbox feature in Superhuman?
The Split Inbox feature allows you to categorize your emails based on their importance and source. You can separate emails from your team, VIPs, or tools like Google Docs and Notion, helping you focus on what needs your immediate attention and respond faster to critical emails.How does Superhuman’s Instant Reply feature work?
Superhuman’s Instant Reply feature generates draft replies for your emails, allowing you to edit and send them quickly. This can significantly reduce the time spent on responding to emails, with users often finding they don’t even need to edit the drafts.What are Snippets in Superhuman, and how do they help?
Snippets are pre-written phrases, paragraphs, or entire emails that you can insert into your messages. This feature automates typing, allowing you to include attachments, add people to CC or BCC, and share common responses with your team. Snippets help in maintaining consistent and high-performing messaging.How does Superhuman handle email searching and organization?
Superhuman allows you to ask questions about your emails instead of searching manually. You can ask for specific information like “where is the Q2 offsite” or “find positive quotes about instant reply,” and the AI will provide rapid answers without needing to remember senders, guess keywords, or scan subject lines.What is the pricing structure for Superhuman?
Superhuman has evolved from a single $30/month plan to a tiered model. Currently, there are plans such as the Starter Plan ($30 per user per month) and a Growth Plan ($45 per user per month, billed annually), each with different features and support levels. The pricing is designed to be simple and align with user needs.How does Superhuman facilitate team collaboration?
Superhuman enables team collaboration through features like sharing live views of emails and commenting on them. Even if team members don’t use Superhuman, they can still comment on shared emails, making it easier to discuss important emails and unblock progress.Can Superhuman help with scheduling events and follow-ups?
Yes, Superhuman makes scheduling events and follow-ups easier. You can create events with just one tap, including details like title, description, location, and attendees. For follow-ups, you can set reminders to ensure you follow up on emails at the right time, helping you stay on track and never miss important responses.Does Superhuman offer any features for tracking email reads and follow-ups?
Superhuman allows you to see when people read your emails and on which device. This feature, along with read statuses, helps you follow up at the right time. You can also set follow-up reminders to ensure you never drop the ball on important emails.What kind of support and training does Superhuman offer?
Superhuman provides various support options, including Productivity Coaching, Group Webinars, and Technical Support via email and video calls. These resources help users get the most out of the platform and improve their email productivity.