ResMan - Detailed Review

Overview

ResMan is a comprehensive property management platform that incorporates various AI-driven features to streamline operations, enhance efficiency, and improve resident satisfaction. Here are the main features and how they work:

Accounting

ResMan’s accounting solution is fully featured and allows for flexible management of property and corporate accounts. This includes powerful tools to streamline operations while maintaining financial oversight and control. The AI integration here is more about automation and data processing, ensuring accuracy and reducing errors in financial transactions and reporting.

Affordable Compliance

This feature helps manage HUD, Tax Credit, and Rural Housing compliance with ease. It includes time-saving features and innovative monitoring and alerting capabilities to reduce the risk of compliance violations. AI can assist in scanning documents for legal compliance and ensuring all necessary information is accurate and up-to-date.

Budgeting

ResMan’s budgeting solution is comprehensive and user-friendly, allowing users to create, review, revise, approve, publish, and reforecast budgets entirely within the platform. AI can help in analyzing historical data and market trends to provide more accurate budget forecasts and recommendations.

Leasing Assistant AI Chatbot

This feature uses AI to speed up the leasing process by combining automation with live human interaction. The chatbot provides prospective renters with immediate access to information and the ability to schedule tours 24/7. The AI chatbot can handle initial inquiries, answer common questions, and even assist in scheduling viewings, thereby enhancing the leasing experience.

Contact Center

The contact center extension supports onsite leasing and maintenance teams by providing prospects and residents with the information and support they need. AI can be integrated here to handle initial customer inquiries, route calls efficiently, and provide personalized support.

Credit Reporting

ResMan offers a resident-funded amenity that helps residents improve their credit scores by making on-time rent payments. AI can monitor payment histories and automatically update credit reports, ensuring residents receive the credit they deserve for timely payments.

CRM (Customer Relationship Management)

The CRM solution is prospect-centric, helping property teams engage, follow up with, and convert leads more efficiently. AI can analyze lead behavior, predict conversion rates, and suggest personalized follow-up strategies to improve the prospect experience.

Fraud Detection

ResMan’s fraud detection solution uses proprietary AI-enabled technology to catch advanced types of application and identity fraud. AI algorithms scan documents for legal compliance, missed information, and inaccurate dates, ensuring that only legitimate applications are processed.

Lead Management

This feature enables property teams to capture, manage, and engage with leads through smart workflows that use text and email. AI can help in prioritizing leads based on their likelihood of conversion and suggest the best communication strategies.

Leasing

The leasing solution is powerful and flexible, offering a fully online renter experience. AI can assist in automating lease document preparation, customizing lease agreements, and facilitating the centralization of the leasing function.

Maintenance

ResMan’s maintenance and work order management solution includes features like make-ready boards, project management, and templated communication. AI can help in scheduling maintenance tasks, tracking assets and expenses, and ensuring that all maintenance requests are handled efficiently.

Marketing

The marketing capabilities include customizable, interactive websites and a seamless renter experience. AI-driven tools like the Leasing Assistant AI Chatbot and Contact Center are integrated into the platform to deliver a personalized experience at a lower cost.

Payments

The payments solution offers a broad set of payment options and provides a seamless payment experience for applicants and residents. AI can help in simplifying reconciliation and streamlining back-office processes related to payments.

Resident Portal

The resident portal is an intuitive, user-friendly online platform where residents can make payments, manage maintenance requests, access documents, and communicate with the onsite team. AI can assist in personalizing the resident experience by providing relevant information and support based on their interactions.

Reporting

ResMan’s reporting solution is comprehensive and customizable, providing visibility, insights, and drill-down capabilities for site staff, managers, executives, and investors. AI can help in generating detailed reports, analyzing data trends, and providing actionable insights.

Screening

The screening solution is score-based and includes identity, employment, and residence verification. AI algorithms help in evaluating applicants based on various criteria, ensuring that the best candidates are selected without adding risk.

Integrations

ResMan also integrates with other platforms like TIDY and HappyCo to enhance its functionality. For example, the integration with TIDY automates cleaning and maintenance tasks by syncing move-outs and move-ins, reducing costs and streamlining operations.

Conclusion

In summary, ResMan leverages AI to automate routine tasks, improve data processing, enhance customer service, and reduce costs across various aspects of property management. This integration of AI ensures that property managers can operate more efficiently, deliver higher returns, and provide a better resident experience.