LearnCore (by Showpad) - Detailed Review
Sales Tools
LearnCore (by Showpad) - Detailed Review Contents
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LearnCore (by Showpad) - Product Overview
Introduction to LearnCore by Showpad
LearnCore, now integrated into Showpad’s suite of tools, is a specialized video coaching and training platform primarily aimed at sales and customer success teams. Here’s a breakdown of its primary function, target audience, and key features:Primary Function
LearnCore’s main purpose is to ensure that sales and customer success teams are well-trained, certified, and up-to-date on company-wide or product-specific messaging. It focuses on developing both knowledge and skills through a structured approach.Target Audience
The target audience for LearnCore includes sales and customer success teams within organizations. This platform is particularly beneficial for managers who need to coach their teams effectively and for team members who require continuous training and skill improvement.Key Features
Training Modules
- Training Modules: LearnCore uses a three-module approach: Learn, Test, and Pitch IQ®. The “Learn” module provides educational content, “Test” assesses knowledge, and “Pitch IQ®” involves virtual role-play to practice and refine sales pitches.
Video Coaching
- Video Coaching: The platform offers video coaching capabilities, allowing managers to provide feedback and coach their teams more effectively. This feature is accessible through the LearnCore mobile app, making coaching a part of the manager’s routine.
Mobile Manager
- Mobile Manager: LearnCore’s Mobile Manager feature enables managers to coach and provide feedback directly from their mobile devices, enhancing the convenience and frequency of coaching sessions.
Integration with Showpad
- Integration with Showpad: Following its acquisition by Showpad, LearnCore’s training and coaching software is now part of Showpad’s broader sales enablement platform. This integration allows for advanced data analytics and AI to optimize content recommendations, improve sales skills, and enhance the overall buyer experience.
Performance Insights
- Performance Insights: The platform provides insights into which content engages customers, which individuals are actively engaged with content, and how content impacts revenue. These insights help in making strategic decisions and improving sales performance.
LearnCore (by Showpad) - User Interface and Experience
User Interface and Experience of LearnCore
The user interface and experience of LearnCore, now integrated as Showpad Coach, are designed with several key aspects in mind to ensure ease of use and high engagement.
Design and User Interface
LearnCore’s user interface was carefully crafted to be intuitive and engaging. The design process involved extensive critique and iteration to ensure the user interface, user experience, and overall intuitiveness were optimized. This attention to detail is reflected in the platform’s ability to keep users more engaged compared to other similar platforms.
Ease of Use
The platform is known for its ease of use, which is a critical factor in its adoption and success. Features such as Salesforce integration, mobile apps for both sellers and managers, and leaderboards contribute to a user-friendly experience. The interface is structured to be easy to navigate, with elements like video role-play and LMS functionality that are straightforward to use.
User Experience
The user experience is enhanced by several facets:
Creation
The platform allows administrators to create and manage training materials through a wizard-like interaction and tabbed layouts. However, there were initial issues with the flow being linear and requiring frequent saving, which have been addressed through user feedback and design improvements.
Storage
The storage and management of training materials are organized, though there were initial complaints about the UI being confusing. Efforts have been made to align the storage interface with the content library UX to improve findability and reduce user confusion.
Consumption
Sales reps consume training content through a navigation system that includes detail side panels and navigation arrows. Despite some initial confusion about navigation, the interface has been refined to make it clearer and more intuitive for users.
Insights
The platform provides insights and data compiled from learners, which are surfaced to sales managers. This feature helps in tracking team members’ assignments, course status, and test answers, providing a comprehensive view of team performance.
Flexibility and Integration
LearnCore is designed to be flexible and integrate seamlessly with existing technologies and processes. It can work as a standalone learning tool or in conjunction with other software already in use by the organization. This flexibility ensures that companies can leverage their existing content while easily implementing the new platform.
Customer Feedback and Support
The platform’s development and ongoing improvement are heavily influenced by customer feedback. Initial corporate partners were involved throughout the development process, and ongoing support from the LearnCore team has been praised for its quality and responsiveness. This collaborative approach has helped in refining the product to better meet user needs.
Overall, LearnCore’s user interface and experience are centered around ease of use, intuitive design, and flexibility, making it a valuable tool for sales training and learning within organizations.
LearnCore (by Showpad) - Key Features and Functionality
Main Features of LearnCore Integrated into Showpad
The main features of LearnCore, now integrated into Showpad’s sales enablement platform, can be broken down into several key areas that leverage AI to enhance sales readiness, content management, and sales engagement.Sales Readiness and Training
LearnCore, as part of Showpad, offers advanced sales training and coaching capabilities. Here, AI plays a crucial role in delivering personalized training experiences:Personalized Training and Coaching
AI helps in creating individualized training paths that align with each seller’s learning style, pace, and knowledge gaps. This ensures that sellers receive relevant training content that addresses their specific needs.Onboarding and Skill Development
The platform provides onboarding programs that help new sellers get up to speed quickly. AI-powered coaching ensures that sellers can develop key skills faster and more effectively.Content Management
The integration of LearnCore with Showpad enhances content management through AI-driven recommendations:Content Recommendations
AI curates relevant content for sellers, ensuring they have the right information at their fingertips to engage buyers effectively. This content is contextual and aligned with the buyer’s needs, helping sellers to become trusted advisors.Sales Engagement
LearnCore’s capabilities, combined with Showpad, improve sales engagement through various AI-powered features:Dynamic Experiences
Sellers can use AI to bring physical products to life through digital experiences such as 3D models and 360° immersive showrooms. This enhances in-person conversations and makes them more engaging.Shared Space
The platform offers a digital sales room where sellers can collaborate with decision-makers through comments and uploads. AI helps in streamlining this process, making it easier to speed up the deal cycle.Analytics and Insights
AI-generated analytics are a key component of the platform:Showpad Analytics and Insights
This feature provides a holistic view of performance, creating powerful AI-generated insights and visualizations. These insights help teams make strategic decisions, invest in impactful activities, and understand which content and training resonate with sellers and buyers.Integration and Scalability
The platform is highly integrable and scalable:Integrations
With 65 pre-configured integrations and an open API, the platform can seamlessly fit into existing workflows and processes, improving overall efficiency.AI-Powered Coaching and Feedback
AI is integral in providing real-time feedback and coaching:Showpad Coach
This feature scales the winning behaviors of top sellers by delivering AI-powered coaching. It provides onboarding, training, and real-time feedback to help sellers become trusted advisors and exceed targets. In summary, LearnCore’s integration with Showpad leverages AI to personalize training, recommend relevant content, enhance sales engagement, provide insightful analytics, and ensure seamless integration with existing systems. These features collectively empower sellers to engage buyers more effectively and drive better sales outcomes. LearnCore (by Showpad) - Performance and Accuracy
Performance
Showpad Coach is highly regarded for its ability to optimize sales training and coaching. Here are some of its performance highlights:Training and Coaching
It offers comprehensive training, assessment, practice, and coaching features, all centralized in one platform. This helps in scaling the winning behaviors of top sellers and ensuring consistent onboarding and training.Engagement
The platform features an easy-to-use interface that drives engagement among sales teams. The MeetingIQ feature records, transcribes, analyzes, and stores meetings for review, providing valuable insights.Scalability
Showpad Coach supports scalable course creation, reporting, and user management, which is crucial for growing teams and training efficiently.Integration
It integrates seamlessly with existing workflows and systems, including CRM systems like Salesforce, making it easier to track activities and manage content.Accuracy
In terms of accuracy, Showpad Coach is praised for its ability to provide precise and relevant data:Content Management
The platform ensures that sales teams always have access to the latest approved versions of sales content, reducing the risk of using outdated or incorrect materials.Analytics and Insights
Showpad Analytics and Insights provide a holistic view of performance, generating AI-powered insights and visualizations that help teams make strategic decisions. This helps in identifying which content and training resonate most with sellers and buyers.Compliance
The platform includes features like granular file permissions, compliance settings, and content divisions, ensuring that content is distributed correctly and in compliance with company policies.Limitations and Areas for Improvement
While Showpad Coach is highly effective, there are some areas where it could be improved:CRM Integration
Some users have reported incomplete CRM integration, particularly with certain systems like HubSpot, which can be a limitation.File Hierarchy
Users have mentioned that the file hierarchy can be confusing, and there are issues with slow buffering times for long videos.Mobile Design
There is a desire for better mobile design capabilities, which is currently in progress according to user feedback.Security
There are concerns about unauthorized users accessing sensitive content when links are forwarded, although Showpad has implemented safeguards like link expiration dates and download limitations. Overall, Showpad Coach is a powerful tool for sales training and coaching, offering a range of features that enhance performance and accuracy. However, it does have some areas that require improvement, particularly in terms of integration, user interface, and security. LearnCore (by Showpad) - Pricing and Plans
Pricing Structure
For the pricing structure of LearnCore, now integrated as part of the Showpad Sales Enablement Platform and known as Showpad Coach, the available information is somewhat limited in terms of specific pricing details. Here’s what can be gathered:Pricing Plans
Showpad Coach, which is the learning and coaching component of the Showpad Sales Enablement Platform, does not publicly disclose the exact pricing for its plans on the website or in the provided sources.Available Plans
There are two main pricing plans mentioned, although the specific costs are not provided:- Essential Package
- Plus Package
Features
Both plans likely include a range of features such as:- Onboarding, sales training, and video coaching solutions
- Tools for retaining top sales reps and helping with sales certification
- Cross-selling and up-selling focus
- Scalable with mobile functions
- Quizzes, testing, and software simulations
- Team member learning collaboration
- Quick system set-up and deployment
- Content creation for self and teacher-led learning
- Manager capabilities to see individual team member progress
Free Options
There is no mention of a free version or a free trial specifically for Showpad Coach in the sources provided. However, it is always a good idea to check directly with Showpad for any potential trial or demo options that might be available.Conclusion
In summary, while the exact pricing details for Showpad Coach are not publicly available, you can contact Showpad to inquire about the costs and features included in each plan. LearnCore (by Showpad) - Integration and Compatibility
Integration with Other Tools
LearnCore, as part of Showpad, integrates seamlessly with a wide range of sales and marketing technologies. Here are some key integrations:
CRM Systems
Showpad, including LearnCore, integrates with popular CRM systems, allowing for a unified view of a sales rep’s performance and easy access to customer data.
Content and Readiness Tools
The platform integrates with other content and readiness tools, ensuring a cohesive sales enablement experience. This integration helps in optimizing marketing’s investment in content and delivering relevant content recommendations for sales.
Multiple Platforms
Showpad eOS, which includes LearnCore, offers over 65 pre-configured integrations and an open API, allowing it to fit into and improve existing workflows and processes.
Compatibility Across Different Platforms and Devices
Cloud Environment
LearnCore’s platform is deployed in a cloud environment, specifically using Google Cloud Platform, which provides on-the-fly adaptability and reduces the need for manual monitoring. This setup ensures scalability and high-quality streaming even with a large number of concurrent users.
Mobile Access
The platform is accessible on multiple devices, including computers, mobile devices, and tablets. This mobility allows employees to record and view videos easily, regardless of their location.
Operating Systems
LearnCore is compatible with various operating systems, ensuring that it can be used across different environments without compatibility issues.
Unified User Experience
The integration of LearnCore into Showpad’s platform provides a unified content repository and administration capabilities, offering a seamless user experience for sales and marketing professionals. This unified platform enables sellers to find the right content quickly, engage buyers with dynamic experiences, and elevate performance through training and coaching.
In summary, LearnCore, as part of Showpad’s sales enablement platform, is highly integrated and compatible with a variety of tools and platforms, ensuring a smooth and effective sales enablement process across different devices and environments.
LearnCore (by Showpad) - Customer Support and Resources
Customer Support Options
When using LearnCore, now integrated with Showpad, several customer support options and additional resources are available to ensure a smooth and effective experience.Implementation and Onboarding
Showpad, including the LearnCore platform, offers comprehensive implementation support to help you get started. This includes guidance from technical and strategic experts who will assist you in setting up the platform and integrating it into your existing workflows.Ongoing Customer Success
Showpad provides ongoing customer success support to ensure you achieve your sales enablement goals. This involves continuous engagement with their team to address any issues and optimize the use of the platform.Technical Support
Technical support is available to handle any technical issues that may arise. This support is part of the overall package to ensure that you can use the platform without interruptions.On-Demand Resources
Showpad offers a variety of on-demand resources, including documentation, tutorials, and other educational materials. These resources help users to self-serve and find answers to common questions quickly.Custom Experiences and Integrations
The platform is highly flexible, with over 65 pre-configured integrations and an open API. This allows you to customize the experience and integrate it seamlessly with your existing tools and processes.Training and Coaching
LearnCore, as part of Showpad, provides extensive training and coaching resources. This includes onboarding, sales training, and AI-powered coaching to help sales reps become trusted advisors and exceed their targets. The platform uses AI to deliver real-time feedback and personalized training.Analytics and Insights
Showpad Analytics and Insights provide a holistic view of performance, generating AI-powered insights and visualizations. These analytics help teams understand which content and training are most effective, enabling strategic decisions and investments in impactful activities.Support Channels
While the specific details of customer support channels (e.g., phone, email, chat) are not explicitly mentioned, the comprehensive support structure and resources provided by Showpad ensure that users have multiple avenues to get the help they need. LearnCore (by Showpad) - Pros and Cons
When considering the pros and cons of Showpad’s sales enablement platform
Advantages
- Centralized Content Management: Showpad allows for the creation of a centralized storage of sales content, making it easier for sellers to access the necessary materials.
- AI-Powered Sales Coaching: The platform offers AI-assisted sales coaching through Showpad Coach, which helps in delivering unified and repeatable training programs. This feature is particularly beneficial for onboarding new employees and continuous internal education.
- Offline Access: Users can access the platform even when offline, which is a significant advantage for field sales teams.
- CRM Integration: Showpad integrates seamlessly with CRM applications like Salesforce, Microsoft Dynamics, and Outreach, enhancing buyer engagement and analytics.
- Dynamic Buyer Experiences: The platform supports 3D images and 360-degree rotations, enabling more engaging buyer interactions and bringing physical products to life in digital experiences.
- Analytics and Insights: Showpad provides analytics and insights that help revenue teams understand buyer engagement with shared content and the effectiveness of training courses. This data enables strategic decision-making and investment in impactful activities.
- User-Friendly Onboarding: Showpad Coach is praised for its ease of use, especially in onboarding new employees and ensuring they receive consistent training.
Disadvantages
- User Experience Issues: Many users find the platform not very intuitive, with some describing the interface as clunky. There are reports of difficulties in finding saved content if it is not properly organized.
- Slow Loading Times: Users have experienced slow loading times, which can be frustrating and impact productivity.
- File Preview Limitations: The platform does not support the preview of certain file types, such as .txt and .rtf files, which must be downloaded first.
- Content Upload Challenges: Uploading content can be cumbersome, requiring multiple steps.
- Bugs and Technical Issues: There have been reports of bugs, such as issues with video content in course previews and problems with loading and managing content. These technical issues can significantly hinder the user experience.
- Limited Customization: Some users have noted that the platform lacks flexibility in customization options, particularly in areas like coaching reviewers and peer reviews.
- Integration Limitations: While Showpad has many integrations, some users have experienced issues with specific integrations, such as the conversion of content from Google Drive to PowerPoint, which can result in formatting problems.
These points highlight the key benefits and drawbacks of using Showpad’s sales enablement platform, helping potential users make an informed decision.
LearnCore (by Showpad) - Comparison with Competitors
Showpad Coach (LearnCore)
- Key Features: Showpad Coach is renowned for its AI-driven tools for training, performance monitoring, and analytics. It includes a Manager Hub that visualizes team strengths and weaknesses, allowing targeted guidance. The platform offers features like recording practice sessions (Pitch IQ), benchmarking performance against top performers, and identifying skill gaps early.
- Use Cases: It is highly recommended for onboarding, sales coaching, and sales rep engagement. Showpad Coach also provides a learner dashboard and tools to motivate team efforts and encourage friendly competition.
Alternatives and Competitors
Allego
- Key Features: Allego focuses on buyer enablement with AI content creation, organization, and automation. It includes generative AI search, content delivery recommendations, and seller training tools. Allego also provides analytics on content usage and buyer engagement.
- Unique Aspect: Allego’s generative AI search and content organization capabilities are particularly strong, making it easier for sales teams to find and share the right knowledge at the right time.
Mindtickle
- Key Features: Mindtickle is a revenue enablement platform that combines on-the-job learning and deal execution. It offers personalized training, AI-powered role-plays, and data-driven coaching for frontline managers. Mindtickle also simplifies revenue tech stacks with a single platform for seller performance.
- Unique Aspect: Mindtickle stands out for its integrated platform that covers sales onboarding, training, and performance management, making it a comprehensive solution for sales teams.
Highspot
- Key Features: Highspot is an advanced sales enablement solution that uses AI for search and recommendations. It offers a flexible approach to content organization, advanced analytics, and dynamic guided selling experiences. Highspot also integrates with over 50 certified technologies.
- Unique Aspect: Highspot’s AI-powered search and recommendations, along with its extensive integrations, make it highly versatile and effective for large sales teams.
Mediafly Coach360 (Formerly ExecVision)
- Key Features: Mediafly Coach360 focuses on sales coaching and training, providing tools for recording and analyzing sales calls, and offering real-time feedback and coaching insights. It helps in improving sales performance by identifying best practices and areas for improvement.
- Unique Aspect: Mediafly Coach360 is strong in call analysis and real-time feedback, which is crucial for immediate coaching and improvement.
Comparison Points
- AI-Driven Analytics: Both Showpad Coach and Highspot offer AI-driven analytics to improve sales performance. However, Highspot’s analytics are more integrated with content organization and guided selling experiences.
- Content Organization: Allego and Highspot excel in content organization and delivery, using AI to ensure the right content is available at the right time. Showpad Coach also integrates content delivery but focuses more on the training and coaching aspect.
- Training and Coaching: Showpad Coach and Mindtickle are particularly strong in training and coaching, with Showpad Coach’s Pitch IQ and Mindtickle’s AI-powered role-plays standing out. Mediafly Coach360 also focuses heavily on coaching through call analysis.
- Integration: Highspot and Mindtickle are notable for their extensive integrations with other sales tools and platforms, making them more comprehensive solutions for sales teams.
LearnCore (by Showpad) - Frequently Asked Questions
Here are some frequently asked questions about LearnCore, now integrated into Showpad, along with detailed responses:
What is LearnCore, and how does it fit into the Showpad platform?
LearnCore is a sales training and coaching software that was acquired by Showpad in 2018 for $50 million. This acquisition integrated LearnCore’s training and coaching capabilities into Showpad’s content and engagement solutions, enhancing the overall sales enablement platform. This integration empowers sales and marketing teams to deliver a better buyer and seller experience.How does the combined platform of Showpad and LearnCore use advanced data analytics and AI?
The combined platform utilizes advanced data analytics and artificial intelligence (AI) to optimize marketing investments in content, deliver relevant content recommendations for sales, and improve the skills of sales teams through personalized training and coaching. This AI-powered approach helps in providing insights into which content engages customers, which individuals are actively engaged with content, and which content impacts revenue.What benefits do sales teams gain from using Showpad Coach, which includes LearnCore’s features?
Showpad Coach, which incorporates LearnCore’s training and coaching software, helps in scaling the winning behaviors of top sellers. It provides onboarding, training, and AI-powered coaching, enabling sales teams to become trusted advisors and exceed targets. This tool also offers a holistic view of performance through analytics and insights, helping teams make strategic decisions and invest in more impactful activities.How does the integration of LearnCore into Showpad enhance the onboarding process for new salespeople?
The integration of LearnCore into Showpad provides a comprehensive onboarding process for new salespeople. It offers access to a new bank of information that helps in onboarding new salespeople and continually updating them on new practices and content. This ensures that new salespeople are quickly equipped with the necessary knowledge and skills to engage effectively with customers.Can LearnCore partners continue to use their existing solutions after the acquisition?
Yes, LearnCore partners can continue to use their existing solutions and even expand to support both Showpad and LearnCore. The Showpad platform remains open, allowing continued integration with other leading sales and marketing technologies. LearnCore partners become part of Showpad’s partner community, which has already begun the integration process.How does Showpad eOS, which includes LearnCore’s features, help in creating dynamic buyer experiences?
Showpad eOS, the all-in-one AI-powered solution, enables sellers to create dynamic buyer experiences through various tools. It includes features like 3D models and 360° immersive showrooms, allowing physical products to be brought to life in digital app experiences. This enhances in-person conversations and facilitates collaboration with decision makers through a customized digital sales room called Shared Space.What kind of analytics and insights does Showpad provide to revenue teams?
Showpad Analytics and Insights give revenue teams a holistic view of performance, creating powerful AI-generated insights and visualizations. These analytics help teams understand which content and training resonate with sellers and engage buyers, and how top performers run deals effectively. This data enables teams to make strategic decisions and invest in more impactful activities.How does the integration of LearnCore into Showpad support the alignment of marketing and sales teams?
The integration of LearnCore into Showpad supports the alignment of marketing and sales teams by providing a unified platform for content, training, and engagement. This alignment helps in engaging buyers in a way that delivers value and differentiation, ultimately accelerating time to revenue for customers.What kind of support and resources are available for implementing and using Showpad, including LearnCore’s features?
Showpad offers comprehensive support and resources for implementation, ongoing customer success, technical support, and on-demand resources. The team of technical and strategic experts helps customers achieve their enablement goals through custom experiences and integrations.Can the Showpad platform, including LearnCore’s features, be integrated with existing workflows and processes?
Yes, the Showpad platform is highly flexible and can be integrated with existing workflows and processes. It offers 65 pre-configured integrations and an open API to seamlessly fit into and improve current workflows.