Lessonly - Detailed Review
Sales Tools
Lessonly - Detailed Review Contents
Add a header to begin generating the table of contents
Lessonly - Product Overview
Overview
Lessonly is a cloud-based learning management system (LMS) that focuses on improving employee training and team performance. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Lessonly is designed to help businesses create, distribute, and track employee training programs. It aims to make training more engaging, accessible, and effective, thereby enhancing overall team performance and skills development.Target Audience
Lessonly is intended for a wide range of industries, including asset management, banking, healthcare, insurance, investment banking, manufacturing, media and advertising, and technology. It is particularly useful for companies with 100 to 999 employees, although it can be adapted for various team sizes.Key Features
Interactive Lessons
Lessonly allows users to create engaging training materials using quizzes, videos, and multimedia elements, making training more enjoyable and improving knowledge retention.Seamless Integrations
The software integrates with third-party applications such as Microsoft and Salesforce, enhancing its functionality and compatibility with existing systems.Automated Learning Paths
Lessonly enables the creation of learning paths, which are sequences of courses that learners must complete in a specific order, ensuring that new information builds on previous knowledge.Activity Tracking and Reporting
The platform provides features for tracking employee progress, gauging learners’ understanding, and offering personalized feedback through reporting and analytics.Customizable Content
Users can create unlimited lessons and courses, update and edit existing content easily, and integrate files from various formats like Word documents and PowerPoint presentations.Accessibility
Training materials can be accessed from any device, and lessons can be exported for offline learning in PDF format.Integration with Seismic
While Lessonly has been integrated into Seismic’s suite of tools, particularly with Seismic Learning (formerly Lessonly), it continues to operate as a standalone LMS with a strong focus on employee training and development. Lessonly - User Interface and Experience
User Interface of Lessonly
The user interface of Lessonly is renowned for its simplicity and intuitiveness, making it an excellent choice for businesses seeking effective and engaging training solutions.Ease of Use
Lessonly boasts an intuitive interface that is easy to use for both administrators and learners. The platform is designed with a user-friendly approach, allowing users to perform various roles without significant hassle. The drag-and-drop interface in the Lesson Builder feature, for instance, makes creating training courses straightforward, even for those with limited technical expertise.Interface Features
Lesson Builder
This feature allows users to create training courses using a drag-and-drop interface, supporting various formats such as texts, audio, videos, CMI5, xAPI, and SCORM files. This makes it easy to incorporate different types of content into the lessons.Learning Paths
Users can generate different training experiences tailored to individual user roles, ensuring that each team member receives relevant and structured training.Content Hub
The platform offers a comprehensive learning library with pre-built courses and numerous templates from Lessonly University. This content can be easily accessed and integrated into the platform, enhancing the learning experience.Single Sign-On
This feature enhances security by allowing users to log in with their existing credentials, integrating seamlessly with platforms like Google Suite, SAML 2.0, and Azure Active Directory.User Experience
The overall user experience with Lessonly is highly positive. Here are some key aspects:Engagement
The platform supports interactive lessons with features like quizzes, videos, and multimedia elements, making training more enjoyable and increasing knowledge retention.Accessibility
Lessons can be accessed on mobile devices, and files can be exported in PDF format for offline learning, ensuring flexibility and convenience.Administrative Tools
Admins can track tasks, add employees to lessons concurrently, and export important files, streamlining the workflow and management of training programs.Feedback and Ratings
Users have praised Lessonly for its ease of use, with high ratings in categories such as ease-of-use, customer support, and functionality. Many users appreciate the intuitive interface and the support provided by the implementation team.Conclusion
In summary, Lessonly’s user interface is characterized by its simplicity, ease of use, and engaging features, making it a valuable tool for businesses to deliver effective and immersive training experiences. Lessonly - Key Features and Functionality
Lessonly Overview
Lessonly, now part of Seismic, is a comprehensive learning management system (LMS) that offers a range of features to streamline employee training and development. Here are the main features and how they work, including the integration of AI:Unlimited Lessons and Courses
Lessonly allows you to create an unlimited number of lessons and courses, which can be organized into structured learning paths. This feature is particularly useful because it enables you to create multiple courses without any limitations, and you can easily update or edit existing courses as needed.Learning Paths
Learning paths are sequences of courses that learners must complete in a specific order. This feature ensures that new information is built on previous knowledge and familiar practices, making the learning process more coherent and effective.Files Integration and Accessibility
You can integrate existing files such as Word documents and PowerPoint presentations into Lessonly using a drag-and-drop option. This makes it easy to incorporate existing content without starting from scratch. The platform also allows for exporting lessons in PDF format for offline learning and integrates with other tools via an open API.Interactive Lessons
Lessonly enables the creation of engaging training materials beyond traditional text-based content. You can enhance lessons with images, videos, audio, quizzes, and other multimedia elements. This interactive approach makes training more enjoyable and leads to better knowledge retention and improved performance among learners.Practice Tools
Lessonly Practice offers a suite of tools that help employees hone their skills through various practice modules, such as email practice, chat practice, video response, and support ticket handling. These tools simulate real-world scenarios, allowing employees to practice and improve their skills in a practical way.Automated Training Distribution with AI
When integrated with AI agents, such as those from Beam AI, Lessonly can automate the distribution and management of training content. AI agents can assign and distribute training modules based on predefined criteria, track employee progress in real-time, and provide instant feedback on training assessments. This automation frees up valuable time for HR and training departments to focus on strategic initiatives.Progress Tracking and Feedback Automation
The integration with AI agents allows for real-time tracking of employee progress, ensuring that training goals are met efficiently. AI can also provide instant feedback on training assessments, helping employees improve continuously. This feature ensures that employees receive timely and relevant feedback, which is crucial for their development.Data-Driven Insights
The integration with AI tools offers valuable insights into training effectiveness. This data helps organizations optimize their training programs by identifying what works best and where improvements are needed. These insights can be used to adjust learning paths and content to better meet the needs of the learners.Integrations
Lessonly seamlessly integrates with various third-party applications such as Salesforce, Zendesk, Slack, and Microsoft. These integrations maximize the impact of learning by allowing you to use the tools your team is most familiar with.Reporting and Analytics
The platform provides comprehensive reporting and analytics tools, such as the Insights feature, which helps measure training success. You can track learner satisfaction, completion rates, and other key metrics to ensure that the training is effective and to identify areas for improvement.Access Controls and Permissions
Lessonly includes features like single sign-on, smart groups, and access controls/permissions, which ensure that the right people have access to the right training content. This helps in maintaining security and ensuring that training is targeted and relevant.Conclusion
In summary, Lessonly is a powerful tool for employee training and development, enhanced by its ability to integrate with AI agents to automate and streamline training processes. Its interactive lessons, practice tools, and comprehensive reporting capabilities make it a valuable asset for any organization looking to improve employee performance and customer service. Lessonly - Performance and Accuracy
Performance
Lessonly is highly regarded for its ability to streamline sales training processes. Here are some of its performance highlights:Training and Enablement
Lessonly offers a comprehensive platform for creating and managing training programs. It allows for the creation of custom lessons that are relevant to the specific needs of sales teams, which enhances the effectiveness of the training content.Performance Tracking
The platform tracks the progress and performance of sales reps, providing valuable insights into their development and areas needing improvement. This helps managers monitor individual and team progress, ensuring training goals are met.Simulations and Practice
Lessonly enables the creation of real-life training scenarios through simulations, allowing sales reps to practice what they learn immediately. This feature speeds up the ramp-up time for new hires and gets them ready for the front lines faster.Accuracy
In terms of accuracy, Lessonly incorporates several features to ensure that the training and feedback provided are precise and useful:Automated Analysis
Lessonly allows for automated analysis of recorded practice elements such as webcam, screen, or audio recordings. This includes keyword matching, filler word usage, pace, and confidence analysis. For example, the platform can score learners’ responses for accuracy based on the number of incorrect keywords and their incidence.Feedback Mechanism
The automated analysis provides feedback that can be confirmed by graders, ensuring that the insights are accurate and relevant. This feedback mechanism helps in refining the training content and improving the overall effectiveness of the coaching.Limitations and Areas for Improvement
While Lessonly is a powerful tool, there are some limitations and areas where it can be improved:Nuances of Accents and Dialects
The automated analysis may not capture the nuances of accents, regional dialects, or variations in pronunciation. This can lead to inaccuracies in the feedback provided to learners with diverse linguistic backgrounds.Keyword Omissions
The keyword matching feature cannot identify keywords that were never spoken. For instance, if a seller forgets to mention a critical phrase, the analysis won’t register the omission. This requires additional notes or feedback from graders to highlight such gaps.Confidence Analysis
While the confidence analysis is a valuable feature, it is currently in early-access testing. This means it may still be refining its accuracy and reliability over time as more data is collected and the model is trained further.Engagement
Lessonly enhances engagement through several mechanisms:Custom Content
By allowing the creation of custom lessons, Lessonly ensures that the training content is directly relevant to the needs of the sales team, leading to more effective learning and better retention of information.On-Demand Resources
The platform provides on-demand training materials that sales reps can access anytime, ensuring continuous learning and development. In summary, Lessonly performs well in streamlining sales training, providing accurate feedback, and enhancing engagement. However, it has some limitations, particularly in handling linguistic nuances and certain aspects of automated analysis, which are areas for ongoing improvement. Lessonly - Pricing and Plans
Pricing Plans
Lessonly offers several pricing plans, each with different features and user limits.Free Plan
There is a free plan available, but it is limited. Here are the details:- Free: $0/month (billed annually)
- Unlimited lessons
- Build, share, and track lessons
- Groups and courses
- Monthly user limit: Up to 25 users.
Paid Plans
The paid plans are structured as follows:Basic Plan
- Basic: $200/month (billed annually)
- Includes all basic features
- Client Experience Manager
- User roles
- Custom branding
- Webhooks
- Resource lessons
- PDF exporting
- Learning library
- Monthly user limit: Up to 100 users.
Plus Plan
- Plus: $500/month (billed annually)
- Includes all Plus features
- Automation
- Single Sign-On (SSO)
- API access
- Advanced learning library
- Integrated screen recording
- Monthly user limit: Up to 300 users.
Growth Plan
- Growth: $1000/month (billed annually)
- Includes all Growth features
- Custom integrations
- Custom content
- More than 300 users.
Enterprise and Custom Plans
For larger or more specific needs, Lessonly offers custom plans:Pro Edition
- Pro Edition: Pricing available upon request
- Easy-to-use training platform
- Functionality to train teams at scale
- Support from the CX team.
Pro Coaching Edition
- Pro Coaching Edition: Pricing available upon request
- Includes all Pro edition features
- Additional coaching functionality with three layers of coaching.
Enterprise Edition
- Enterprise Edition: Pricing available upon request
- Custom packaging of integrations, services, support, and users
- Tailored to the needs of large customers.
Additional Features and Integrations
Regardless of the plan, Lessonly offers a range of features such as:- Easy-to-use lesson creation
- Insights to track metrics
- Coaching functionality
- Integrations with tools like Salesforce, Zendesk, Slack, and more.
Free Trial
Lessonly does offer a free trial, allowing users to test the platform before committing to a plan. For the most accurate and up-to-date pricing, it is recommended to contact Lessonly directly or request a demo, as pricing details can vary based on specific needs and customizations. Lessonly - Integration and Compatibility
Integration with Seismic
One of the key integrations is with Seismic’s sales enablement platform. This integration allows customer-facing teams to access a single source of truth for all training, content, and news. Lessons from Lessonly appear alongside sales content, playbooks, and pitch decks within Seismic’s search results, making it easier for sellers to find the information they need without switching between multiple platforms.Integration with Other Tools
Lessonly can be integrated with a variety of popular tools that teams use regularly. For example, it integrates with Salesforce, Zendesk, and Slack, which helps in maximizing the impact of learning and ensuring that training is accessible where employees work most.Integration with HR Systems
Lessonly also integrates with popular HRIS systems such as BambooHR. This integration facilitates tracking employee progress and linking training results to HR data, such as performance reviews or compliance tracking.Integration with MaestroQA
For customer support teams, Lessonly can be integrated with MaestroQA, allowing managers to assign lessons directly from support tickets. This integration helps in tracking the progress of agents and ensuring they receive the necessary training in a timely manner.Platform and Device Compatibility
Lessonly is highly compatible across different platforms and devices. It is fully web-based, allowing users to log in through any web browser on desktops or laptops. Additionally, it is compatible with iOS and Android devices, enabling employees to complete training modules on their smartphones and tablets, whether they are in the office or working remotely.SCORM Compliance and Multilingual Support
Lessonly supports SCORM compliance, which means companies can create content that is sharable across different learning management systems. It also supports multilingual capabilities, allowing businesses to create and deliver training in multiple languages, which is particularly useful for global teams.Security and Support
In terms of security, Lessonly offers robust data protection measures, including API security and compliance with industry-standard data protection protocols. For support, Lessonly provides comprehensive customer support through email, phone, and live chat, along with a knowledge base and dedicated customer success managers for higher-tier plans. Overall, Lessonly’s integration capabilities and cross-platform compatibility make it a versatile and effective tool for sales and customer support teams to enhance their training and performance. Lessonly - Customer Support and Resources
Support Options for Lessonly by Seismic
When using Lessonly by Seismic, customers have access to several support options and additional resources that can significantly enhance their experience and the effectiveness of their training programs.Customer Experience Manager
Each new customer is assigned a dedicated Customer Experience Manager. This manager serves as a primary point of contact and provides comprehensive support, from setting up employee logins to strategizing learning initiatives and conducting quarterly reviews. This personalized support ensures that teams get the most out of the platform.Integration Support
Lessonly by Seismic integrates seamlessly with popular tools such as Salesforce, Zendesk, and Slack. This integration allows for maximum impact of the learning content, and the support team can assist in setting up and optimizing these integrations to meet the specific needs of your team.Training and Practice Tools
The platform offers a suite of tools known as Lessonly Practice, which includes features like email practice, chat practice, video response, and support ticket handling. These tools help employees hone their skills in a practical and engaging way. The support team can guide you on how to effectively use these tools to enhance employee training.Analytics and Insights
Lessonly provides analytics and reporting tools, such as Insights, which allow you to measure training success, track learner satisfaction, and monitor completion rates. Support is available to help you interpret and act on these metrics to improve your training programs.Community and Documentation
While the primary support comes from the Customer Experience Manager, users can also seek help through community channels, such as forums and user groups. These platforms allow users to share knowledge and solutions, providing additional support beyond the dedicated manager.Demo and Onboarding
For new users, Lessonly offers demos and onboarding sessions to ensure a smooth transition. This hands-on support helps teams get started quickly and effectively with the platform.Resources and Documentation
Lessonly provides various resources, including documentation and guides, to help users make the most of the platform. For example, the integration with Glean allows users to easily search and find lessons and paths, and there are resources available to explain how to leverage this integration effectively.Conclusion
By combining these support options and resources, Lessonly by Seismic ensures that customers have the tools and assistance they need to successfully implement and benefit from their learning management system. Lessonly - Pros and Cons
Advantages of Lessonly
Lessonly, now part of Seismic, offers several significant advantages that make it a valuable tool in the sales tools and learning management system (LMS) category:
- Ease of Use: Lessonly is highly user-friendly, making it easy for both administrators and learners to use. The interface is intuitive, and creating lessons requires minimal to no technical training.
- Engaging Learning Experience: The platform provides an engaging and interactive learning experience, including features like gamification, personalized learning paths, and practice tools such as email practice, chat practice, and video responses.
- Integration Capabilities: Lessonly integrates seamlessly with popular tools like Salesforce, Zendesk, and Slack, which helps in streamlining enablement and training processes.
- Customizable Learning Paths: The platform allows administrators to create distinct learning experiences for different user roles, using features like learning paths, roles, and tags.
- Comprehensive Content Hub: Lessonly offers a complete learning library with numerous templates and pre-built courses, making it easier for employees to access all necessary resources in one place.
- Strong Customer Support: Users praise the customer support, noting that it is quick to respond and very helpful. Each new customer is assigned a dedicated Customer Experience Manager.
- Scalability: The platform is scalable and can support a large number of users, making it suitable for companies of various sizes.
Disadvantages of Lessonly
While Lessonly has many strengths, there are also some notable drawbacks:
- Limited Customization: Some users find the customization options for lessons and texts to be limited, such as restrictions on colors and sizing. Additionally, assigning and organizing lessons can sometimes be confusing.
- Content Management Challenges: Managing content, especially reporting and organization, can be tough unless a clear naming and organization structure is established beforehand.
- Quizzes and Assessments: The quizzes and practice tools are sometimes described as clunky, with limitations in rolling out the same quizzes to the same user and in grading written answers.
- User Management Issues: User management can be tricky, particularly when importing or creating users, as access can be archived after an inactive period, causing frustration.
- Integration Difficulties: Some users have reported that integrating Lessonly with certain platforms, such as Salesforce, can be challenging.
- Reporting Limitations: The reporting features, especially for tracking completions by location, can be manual and tedious, requiring manual entry and downloading reports as spreadsheets.
Overall, Lessonly is a powerful tool for training and coaching, especially for frontline teams, but it does come with some specific challenges that users should be aware of.
Lessonly - Comparison with Competitors
When Comparing Lessonly by Seismic to Other Sales Enablement and AI-Driven Sales Tools
Unique Features of Lessonly
- Lessonly is known for its user-friendly interface, allowing employees to build lessons with minimal to no training. It offers a suite of practice tools, including email practice, chat practice, video response, and support ticket handling, which help employees hone their skills.
- The platform integrates with popular tools like Salesforce, Zendesk, and Slack, enhancing its utility for sales and support teams.
- Features such as learning paths, roles, tags, an Open API, a university of sample lessons, bulk uploading, in-person training tools, webhooks, PDF exporting, smart groups, and single sign-on make it a comprehensive training solution.
Competitors and Alternatives
Mindtickle
- Mindtickle is a strong alternative that focuses on individualized enablement programs based on real-world sales interactions. It offers AI-guided feedback, real-world conversation examples, and transcription and analysis of sales interactions. Mindtickle provides more advanced sales performance tracking and analysis compared to Lessonly, ensuring that reps apply what they’ve learned in actual sales calls.
- Mindtickle’s features include virtual role-plays, individualized coaching tools, and the ability to deliver just-in-time content, making it a more detailed and performance-oriented option.
Salesforce CRM and Einstein
- Salesforce CRM, particularly with its Einstein platform, is a major competitor in the sales enablement category. Einstein provides AI-powered insights, content generation, and automation, helping sales teams manage pipelines and predict sales outcomes. It integrates seamlessly with Salesforce CRM and offers customizable dashboards and AI-powered sales call summaries.
- Salesforce CRM has a significantly larger market share (39.82%) compared to Lessonly (0.26%), indicating its widespread adoption and comprehensive suite of tools.
Other Alternatives
- Quip and Zoho CRM: These tools also hold significant market share in the sales enablement category. Quip, with its 16.96% market share, and Zoho CRM, with 6.74%, offer robust CRM functionalities that can complement or replace Lessonly depending on the specific needs of the organization.
- Exceed.ai: This AI conversational marketing tool by Genesys automates lead qualification, meeting scheduling, and lead re-engagement. It is particularly useful for teams looking to scale without increasing headcount, though it is priced higher and may not be suitable for small businesses.
Market Position and User Base
- Lessonly has a relatively small market share of 0.26% but is used by over 500,000 learners across more than 710 companies worldwide. It is popular among companies like Trunk Club, U.S. Cellular, and LendingHome for its ability to keep sales and support reps engaged and informed.
Conclusion
In summary, while Lessonly by Seismic offers a powerful and easy-to-use training platform, alternatives like Mindtickle, Salesforce CRM with Einstein, and other CRM tools provide more advanced features and broader functionalities that may better suit the needs of some organizations. The choice between these tools depends on the specific requirements of the team, such as the need for individualized coaching, AI-driven insights, or seamless integration with existing CRM systems.
Lessonly - Frequently Asked Questions
Here are some frequently asked questions about Lessonly, along with detailed responses to each:
What is Lessonly and what does it do?
Lessonly by Seismic is a learning management software that helps teams learn, practice, and improve their work. It is used by over 3 million learners at more than 1,000 leading companies to share knowledge, reinforce best practices, increase productivity, and reduce onboarding time by 50%.
What are the key features of Lessonly?
Key features of Lessonly include user-friendly lesson creation, insightful metrics tracking, and scalable coaching capabilities. It also offers course management, learner portals, course tracking, mobile learning, progress tracking, tests and assessments, and built-in course authoring. Additionally, it provides features like learning paths, performance management, onboarding, and training management.
How much does Lessonly cost?
Lessonly offers custom pricing for their software. There is no publicly listed starting price, and they do not offer a free plan. For specific pricing details, you need to contact the vendor directly.
Does Lessonly support mobile devices?
Yes, Lessonly supports mobile devices. Learners can access the platform via Android, iPad, and iPhone devices.
What languages does Lessonly support?
Lessonly currently supports the English language.
Does Lessonly offer an API and integrations with other apps?
Yes, Lessonly has an API available for use and integrates with various applications such as MaestroQA, Mediafly, iorad, Highspot, Salesforce Sales Cloud, OneLogin, Okta, Slack, and many others.
What level of support does Lessonly offer?
Lessonly provides several support options, including phone support, FAQs/forum, knowledge base, email/help desk, and chat support.
Can Lessonly track learner satisfaction and content effectiveness?
Yes, Lessonly provides metrics such as “Learner Satisfaction” that give trainers insights into how learners view different types of content. This helps trainers improve the content that learners find less helpful. Additionally, the “Insights Tab” shows which search terms users are looking for, helping trainers identify gaps in content.
Does Lessonly offer automated analysis and feedback?
Yes, Lessonly allows trainers to give learners automated feedback based on their responses, including keyword matching, filler word usage, pace, and confidence. However, it is not possible to disable the automated analysis results emails at this time.
Who are the typical users of Lessonly?
Lessonly’s typical customers include large enterprises, mid-size businesses, non-profits, public administrations, and small businesses.